UPDATED: Mar 19, 2020
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|Travelers Insurance Overview||Stats|
|Current Executives||Alan D. Schnitzer
Chairman and Chief Executive Officer
|Numbers of Employees||Approx. 30,000 employees
& 13,500 independent agents
|Total Revenues/Assets||Total Revenue $30.2 billion
Total Assets $104.2 billion
|Headquarters Address||1 Tower Sq
Hartford, CT 06183
|Phone Number||Billing and Policy:
Property and Casualty
Thinking of traveling under the protection of Travelers auto insurance? Before you rush into buying a Travelers policy, it’s important to know what you’re getting into.
Our review will give you insight into the rates and protection you can expect from Travelers so that nothing surprises you later down the road.
Keep scrolling to read about everything from Travelers’ ratings to its mobile app functions.
Ready to compare rates now? Enter your zip code above for FREE.
Looking at what others think of a company is a great way to weed out the less-than-stellar insurers. However, it can be time-consuming to read through dozens of reviews and hard to determine which review sites are worth looking at.
To save you time, we’ve collected the best reviews from financial rating sites and customer satisfaction studies.
Keep reading to see what others think of Travelers as an insurer.
The first rating site we want to look at is AM Best. Through their system, companies are rated on their financial strength, such as their ability to meet ongoing financial obligations.
Travelers has an A++ rating from AM Best.
This is a fantastic rating. It shows that AM Best believes Travelers has a superior ability to fulfill its financial obligations.
Better Business Bureau
The Better Business Bureau (BBB) rates companies based on a variety of factors:
- Advertising issues
- Complaint history
- Business type
- Failure to honor commitments to BBB
- Licensing and government actions known to BBB
- Time in business
- Transparency of business practices
Once the BBB evaluates these factors, the companies are rated on a 100 point scale and assigned a letter grade.
However, the BBB rates companies based on location, so one company could have multiple different ratings depending on where you live.
Travelers earned an A+ in multiple states with the BBB.
This is the highest grade available, and it means Travelers earned at least a 97 out of 100 on their scoring scale.
If you want to check the specific BBB rating in your area, visit the BBB website and enter the company’s name and your location in the search box.
Moody’s is another financial rater. Like AM Best, Moody’s looks at the financial creditworthiness of a company.
Moody’s gave Travelers an Aa2 (the third-highest rating).
This rating means that Moody’s believes Travelers’ outlook is stable. It also means Travelers has a low credit risk and can pay back short-term debts, which is excellent.
Paying back short-term debts means Travelers can pay customers’ claims. So both AM Best and Moody’s believe that Travelers is solid financially.
S&P stands for Standard and Poors, a major provider of data and ratings on companies’ financial standings.
Travelers has an AA rating from S&P, which is the second-highest rating.
This means Travelers has a strong ability to fulfill its financial obligations.
Combined with AM Best and Moody’s ratings, S&P’s rating shows that Travelers is incredibly strong financially.
NAIC Complaint Index
The National Association of Insurance Commissioners (NAIC) is a major provider of data and research studies.
One of the areas the NAIC focuses on is insurance companies’ complaint indexes.
A complaint index is formulated by comparing the number of complaints a company receives to the company’s total number of customers.
Let’s take a look at the NAIC’s complaint index.
|Private Passenger Policies||2016||2017||2018|
|Complaint Index |
(better or worse than National Index)
|1.98 (worse)||3.95 (worse)||6.37 (worse)|
|National Complaint Index||0.78||1.2||1.15|
While Travelers only has a few complaints, its complaint ratio is high and has increased over the years.
As Travelers builds its customer base, though, the complaint ratio should drop.
Now that we’ve covered financial ratings, let’s take a look at customer satisfaction ratings. J.D. Power conducted a 2019 survey of over 42,700 customers.
Each company can earn up to 1,000 points and is then assigned a power circle rating.
- Five power circles mean a company is “among the best.”
- Four power circles mean a company is “better than most.”
- Three power circles mean a company is “about average.”
- Two power circles designate a company as “the rest.”
Let’s see what Travelers earned in different U.S. regions.
|Region||Overall Customer Satisfaction|
(out of 1,000)
|Power Circle Rating|
|New England||810||The Rest|
|New York||845||Better than Most|
|North Central||803||The Rest|
Travelers didn’t score well in J.D. Power’s study. It only scored “better than most” in one region and scored “about average” or “the rest” in the other regions.
This isn’t great, as it indicates that Travelers is performing at an average level when it comes to customer satisfaction.
Consumer Reports is another company that judges customer satisfaction.
Companies receive an overall score out of 100 and then separate scores for individual categories.
|Ease of reaching an agent||Excellent|
|Simplicity of the process||Very good|
|Promptness of response - very good||Excellent|
|Damage amount||Very good|
|Freedom to select repair shop||Excellent|
|Being kept informed of claim status||Very good|
Travelers has a great overall score from Consumer Reports. It also scored well in each category, with ratings of excellent or very good, which are two of the highest options.
Finally, we want to take a look at Consumer Affairs’ customer ratings.
Travelers has two out of five stars on Consumer Affairs.
This low rating is normal. It is based on fewer than 40 reviews, so it is not representative of Travelers’ service as a whole.
Travelers’ Company History
Travelers was founded in 1864 by James G. Batterson with the sole purpose of providing accident insurance to customers. In 1897, though, Travelers expanded its services to auto insurance, and later began insuring aircraft in 1919.
Today, Travelers offers much more than just accident, auto, and aircraft insurance. The company also has property, personal, business, and life insurance.
We want to take a look at Travelers’ recent history to gauge where the company stands now. Keep reading to learn about Travelers’ market share, marketing, and employee reviews.
Travelers’ Market Share
A market share is a great indicator of how well a company is competing in the marketplace. Let’s take a look at the NAIC’s data on Travelers’ market share from 2015–2018 below.
|Travelers' Market Share||1.66%||1.82%||1.9%||1.9%|
Travelers has increased its market share over these years. While the increase is small, it’s a great sign of growth for the company.
It means Travelers is actively working to stay competitive in the marketplace and increase its business.
Travelers’ Position for the Future
Based on what we’ve covered so far, Travelers is in a good position for the future.
It has strong financial ratings on multiple sites and has also managed to increase its market share over four years.
While ratings on some of the customer satisfaction sites are only okay, the company still seems to be thriving. If Travelers works on its customer service, it should continue to do well in the future.
Bottom line? Travelers isn’t at risk of folding to its competitors anytime soon.
Travelers’ Online Presence
A strong online presence is vital in promoting a company. In addition to Travelers’ website, people can check in with the company at the following social media handles:
Travelers also has a mobile app so that customers can access their accounts from their phones. All of these outreach methods serve to promote Travelers and guarantee word of the company will get around.
If you would like to get information from a person rather than an online forum, you can talk to a Travelers agent in your area.
Commercials are another important outreach tactic. A company’s marketing needs to grab people’s attention, or a commercial will be forgotten shortly after watching.
Instead of using humor, Travelers uses a more sentimental approach. The main message behind its commercials is that its insurance will serve to protect generations.
Seeing as Travelers has been around since 1864, the generational approach is a smart marketing campaign. Travelers is saying that if you purchase its insurance, it will protect your property so you can pass it on to your descendants.
Travelers in the Community
Being involved in the community is another way companies can promote themselves, while also doing some good.
Travelers’community involvement has “contributed more than $218 million toward important causes” in the last decade. Within the last two years, Travelers employees have racked up 250,000 hours of volunteer work.
Travelers’ donations and volunteerism are focused on the following areas:
- Academic and Career Success: Travelers works to support students who are underrepresented from middle school on.
- Thriving Neighborhoods: Travelers supports communities through projects like fortified housing programs. The goal is to create safer neighborhoods.
- Culturally-Enriched Communities: Travelers donates to programs that use cultural arts to encourage academic learning.
Travelers has invested a great deal of time and money into communities, which is great.
Community involvement may help promote a company, but it also shows a company cares about the community and its customers.
Employees have the inside scoop, so it’s always a good idea to check in with them and see what they think of the company they work for.
Let’s start with Glassdoor’s rating of Travelers.
Travelers has an employee rating of 3.9 out of five stars.
This is a great rating. 75 percent of employees also said they’d recommend Travelers to a friend, which is a decent number. Furthermore, 86 percent of employees said they approve of Travelers’ CEO.
Many employees also praised the company’s work/life balance and benefits, though some did say there was a poor work/life balance and disliked that there is only one main office location in Hartford.
Still, Travelers has a great overall endorsement from employees. Glassdoor gave Travelers the following awards for its workplace environment:
- One of the Best Places to Work in 2019 (#70), 2018 (#80), 2011 (#31), and 2010 (#39)
- One of the Top CEOs in 2019 (#80), 2017 (#47), and 2018 (#87)
Travelers has consistently won awards from Glassdoor, which is a great sign. We want to dig a little deeper into Travelers, though, by also looking at Payscale’s rating of the company.
Travelers has 3.6 out of five stars on Payscale.
This rating is broken down into categories on Payscale, showing what employees think are the best and worst aspects of the company.
Travelers’ employees ranked their employer best in the categories of company outlook, manager relationships, and manager communication. However, the company scored low in the categories of pay transparency, pay policy, and fair pay.
Complaints in the pay categories are common at most companies, so Travelers isn’t out of the ordinary with this rating.
Awards and Accolades
We’ve mentioned that Travelers has won some awards from Glassdoor, but they have been recognized elsewhere as well.
The company has numerous awards for both corporate recognition and workplace culture.
Let’s take a look at Travelers’ corporate awards.
- Fortune 500, Fortune, 1995-2019
- FTSE4Good Index Series, 2001-2018
- World’s Most Admired Company, Fortune, 2006-2018
- America’s Most JUST Companies list, JUST Capital and Forbes, 2019-2020
- North America Index Component, Dow Jones Sustainability Index, 2007-2019
- Barron’s 500, Barron’s, 2008-2017
- Largest U.S. Workers Compensation and Commercial Property Carrier, NAIC, 2014-2019
Travelers also has an impressive list of culture awards that it’s won over the last decade.
- Military Friendly® Company, VIQTORY, 2018-2019
- Military Friendly® Employer, VIQTORY, 2007-2020
- Military Friendly® Brand, VIQTORY, 2017-2020
- Military Friendly® Supplier Diversity Program, VIQTORY, 2018-2020
- Best for Vets, Military Times, 2010-2011, 2014-2019
- Military Times Best for VETS Index, 2017-2019
- Top Veteran-Friendly Company, U.S. Veterans Magazine, 2014 and 2017-2019
- America’s Best Employers, Forbes, 2015-2018
- America’s Best Employers for Diversity, Forbes, 2019
- America’s Best Employers for Women, Forbes, 2019
- Best Place to Work for LGBTQ Equality, Human Rights Campaign Foundation, 2016-2019
- Best Place to Work for Disability Inclusion, Disability: IN and American Association of People with Disabilities, 2018
- Clear Assured Bronze Standard for Inclusive Best Practices (UK), Clear Company, 2019
- Employer of the Year, Lifeworks, 2019
- Best Place to Work, Glassdoor, 2018-2019
These awards demonstrate that Travelers is does a great job encouraging and nurturing diversity, as it has won awards for being inclusive of military members, women, the LGBTQ community, people with disabilities, and more.
Cheap Car Insurance Rates
Will Travelers’ rates meet your budget? This is the question we’ll help you answer in this section.
We want to see how pricy Travelers is and what factors are most likely to affect your rates with this company. To bring you accurate rate data, we’ve partnered with Quadrant.
This section will cover everything from Travelers’ availability to driving record rates. Let’s jump right in.
Travelers’ Availability and Rates by State
Unfortunately, Travelers is not available in every U.S. state. If you move to one of the states Travelers doesn’t cover, you will have to find a new provider.
Travelers is not available in Alaska, Hawaii, Louisiana, Michigan, North Dakota, South Carolina, West Virginia, and Wyoming.
However, Travelers is available in 42 states, so you have a pretty good chance of being able to keep Travelers as a provider. You may not want to, though, if your rates change drastically after a move.
Below are Travelers’ rates by state, so you can see just how much a move can lower or raise your car insurance rates.
|State||State Average||Travelers' Annual Premium||Compared to State Average (+/-)||Compared to State Average (%)|
|Colorado||$3,876.39||Data Not Available||-||-|
|District of Columbia||$4,439.24||Data Not Available|
|Florida||$4,680.46||Data Not Available||-||-|
|Georgia||$4,966.83||Data Not Available||-||-|
|Maryland||$4,582.70||Data Not Available||-||-|
|Minnesota||$4,403.25||Data Not Available||-||-|
|Missouri||$3,328.93||Data Not Available||-||-|
|Montana||$3,220.84||Data Not Available||-||-|
|Nebraska||$3,283.68||Data Not Available||-||-|
|New Hampshire||$3,151.77||Data Not Available||-||-|
|New Mexico||$3,463.64||Data Not Available||-||-|
|Oklahoma||$4,142.33||Data Not Available||-||-|
|South Dakota||$3,982.27||Data Not Available|
|Texas||$4,043.28||Data Not Available||-||-|
|Utah||$3,611.89||Data Not Available||-||-|
|Vermont||$3,234.13||Data Not Available||-||-|
|Virginia||$2,357.87||Data Not Available||-||-|
|Washington||$3,059.32||Data Not Available||-||-|
|Wisconsin||$3,606.06||Data Not Available||-||-|
While we don’t have data for every state in which Travelers is available, the data we do have shows Travelers’ rates are usually higher than the average rates charged in the states.
In Pennsylvania, for example, Travelers costs 94 percent more than what the average company is charging. This is quite a big difference.
Where Travelers is cheapest (in Delaware), their rates are only 30 percent less than the average rates.
In most states, though, it’s a safe bet you’re going to pay more with Travelers than you would doing business with most other insurance companies.
Comparing the Top 10 Counties by Market Share
Now that we know Travelers’ rates tend to be pricy, we want to see how these rates compare specifically to other providers’ rates.
|State||Allstate||American Family||Farmers||GEICO||Liberty Mutual||Nationwide||Progressive||State Farm||Travelers||USAA|
|Alabama||$3,311.52||Data Not Available||$4,185.80||$2,866.60||$4,005.48||$2,662.66||$4,450.52||$4,798.15||$3,697.80||$2,124.09|
|Arizona||$4,904.10||Data Not Available||$5,000.08||$2,264.71||Data Not Available||$3,496.08||$3,577.50||$4,756.25||$3,084.74||$3,084.29|
|Arkansas||$5,150.03||Data Not Available||$4,257.87||$3,484.63||Data Not Available||$3,861.79||$5,312.09||$2,789.03||$5,973.33||$2,171.06|
|California||$4,532.96||Data Not Available||$4,998.78||$2,885.65||$3,034.42||$4,653.19||$2,849.67||$4,202.28||$3,349.54||$2,693.87|
|Connecticut||$5,831.60||Data Not Available||Data Not Available||$3,073.66||$7,282.87||$3,672.34||$4,920.35||$2,976.24||$6,004.29||$3,190.00|
|Delaware||$6,316.06||Data Not Available||Data Not Available||$3,727.29||$18,360.02||$4,330.21||$4,181.83||$4,466.85||$4,182.36||$2,325.98|
|Idaho||$4,088.76||$3,728.79||$3,168.28||$2,770.68||$2,301.51||$3,032.19||Data Not Available||$1,867.96||$3,226.29||$1,877.61|
|Indiana||$3,978.81||$3,679.68||$3,437.55||$2,261.07||$5,781.35||Data Not Available||$3,898.00||$2,408.94||$3,393.75||$1,630.86|
|Kentucky||$7,143.92||Data Not Available||Data Not Available||$4,633.59||$5,930.97||$5,503.23||$5,547.63||$3,354.32||$6,551.68||$2,897.89|
|Maine||$3,675.59||Data Not Available||$2,770.15||$2,823.05||$4,331.39||Data Not Available||$3,643.59||$2,198.68||$2,252.97||$1,930.79|
|Massachusetts||$2,708.53||Data Not Available||Data Not Available||$1,510.17||$4,339.35||Data Not Available||$3,835.11||$1,361.86||$3,537.94||$1,458.99|
|Michigan||$22,902.59||Data Not Available||$8,503.60||$6,430.11||$20,000.04||$6,327.38||$5,364.55||$12,565.52||$8,773.97||$3,620.00|
|Mississippi||$4,942.11||Data Not Available||Data Not Available||$4,087.21||$4,455.94||$2,756.53||$4,308.85||$2,980.48||$3,729.32||$2,056.13|
|New Jersey||$5,713.58||Data Not Available||$7,617.00||$2,754.94||$6,766.62||Data Not Available||$3,972.72||$7,527.16||$4,254.49||Data Not Available|
|New York||$4,740.97||Data Not Available||Data Not Available||$2,428.24||$6,540.73||$4,012.93||$3,771.15||$4,484.58||$4,578.79||$3,761.69|
|North Carolina||$7,190.43||Data Not Available||Data Not Available||$2,936.69||$2,182.71||$2,848.03||$2,382.61||$3,078.65||$3,132.66||Data Not Available|
|Pennsylvania||$3,984.12||Data Not Available||Data Not Available||$2,605.22||$6,055.20||$2,800.37||$4,451.00||$2,744.23||$7,842.47||$1,793.37|
|Rhode Island||$4,959.45||Data Not Available||Data Not Available||$5,602.63||$6,184.12||$4,409.63||$5,231.09||$2,406.51||$6,909.45||$4,323.98|
|Tennessee||$4,828.85||Data Not Available||$3,430.07||$3,283.42||$6,206.69||$3,424.96||$3,656.91||$2,639.30||$2,738.52||$2,739.28|
Travelers’ standing varies from state to state. In some states, such as Michigan, Travelers’ rates fall in the middle of the pack. However, in others, Travelers’ rates are the second-most-expensive rates (just behind Allstate).
So if you choose Travelers, check and make sure that its rates for your state are not astronomically higher than the state average.
Average Travelers’ Male vs. Female Car Insurance Rates
We’ve covered location and rates, and now we want to dive into the other factors Travelers will use to determine your rates.
Gender and age are two of the most common factors, although gender is prohibited from being used as a factor in California, Hawaii, Massachusetts, Montana, Pennsylvania, North Carolina, and parts of Michigan.
In all other states, though, Travelers will use accident data to determine which gender is more of a risk to insure.
The general conclusion is that males are more likely to engage in risky or reckless driving behavior, and as a result, Travelers’ charges them more.
|Age and Marital Status||Average Premium|
|Married 60-year old female||$2,051.98|
|Married 60-year old male||$2,074.41|
|Married 35-year old female||$2,178.66|
|Married 35-year old male||$2,199.51|
|Single 25-year old female||$2,325.25|
|Single 25-year old male||$2,491.21|
|Single 17-year old female||$9,307.32|
|Single 17-year old male||$12,850.91|
The price difference between genders does decrease as drivers age. While 17-year-old males pay about $3,000 more than 17-year-old females, 60-year-old males only pay about $23 more than 60-year-old females.
This is because both men and women become significantly better drivers as they age and gain experience. A 60-year-old male driver is going to pay about $10,000 less annually than a 17-year-old male.
So remember that while rates are high for teens, they will drop as they age.
Travelers’ Rates by Make and Model Last Five-Year Average
Do you know what the safety rating of your car is? Or if the replacement parts for your vehicle are easy to find? Even if you don’t, your insurers do.
Travelers will look at the safety rating of your car and the expense of parts to calculate a rate. Below, you can get an idea of how prices can range for common vehicles.
|Vehicle Make and Model||Travelers' Average Premium|
|2015 Ford F-150: |
Lariat SuperCab with 2WD 6.5 foot bed and 2.7L V6
|2015 Honda Civic Sedan: |
LX with 2.0L 4cyl and CVT
|2015 Toyota RAV4: XLE||$4,383.78|
|2018 Ford F-150: |
Lariat SuperCab with 2WD 6.5 foot bed and 2.7L V6
|2018 Honda Civic Sedan: |
LX with 2.0L 4cyl and CVT
|2018 Toyota RAV4: XLE||$4,708.19|
There is about a $700 difference between the most and least expensive cars on this list.
That’s a hefty price. So next time you shop for a new car, make sure to check the price range of insurance for different vehicles.
Average Travelers’ Commute Rates
While getting a car with great safety ratings is one way to decrease costs, how far you drive also has an impact on costs.
|Distance Travelled||Travelers' Average Premium|
|10-mile commute (6,000 annual mileage)||$4,399.85|
|25-mile commute (12,000 annual mileage)||$4,469.96|
Travelers’ rate increase for a long commute is low, only about $70 per year (or $6 a month). However, remember that Travelers’ rates are already high, so the company can get away with charging a lower commute rate.
Average Travelers’ Coverage Level Rates
Since we know Travelers tends to have more expensive rates, we want to make sure that upgrading to a new coverage level is still affordable.
|Coverage Level||Average Rate|
To upgrade from low to medium coverage at Travelers costs $239 and upgrading from medium to high coverage costs $157.
So to go from low to high coverage costs you an additional $396 a year (or $33 a month). This is low, as most companies charge about $1,000 to upgrade from low to high coverage.
However, Travelers’ rates are more expensive, so even though the price increase is low, the rate will still be high.
Average Travelers’ Credit History Rates
Another important factor is a driver’s credit history.
The average credit score in the U.S. is 675, which is usually classified as a good credit score.
If your credit score is below 675, you may have to pay a higher rate as a result of your fair or poor credit score.
|Credit History||Travelers' Average Rate|
If you go from good to poor credit, Travelers will increase your rates by about $1,100. This is on par with most other insurance companies.
Average Company Driving Record Rates
Driving record incidents are also huge factors when it comes to your rates.
|Driving Record||Travelers' Average Rate|
|With 1 Speeding Violation||$4,260.80|
|With 1 Accident||$4,289.74|
|With 1 DUI||$5,741.40|
A DUI on your record will cost you the most, about $2,000. A speeding violation costs the least, but it will still raise your rates about $800 (in addition to the cost of your speeding ticket).
These price increases are just for a first offense, which means if you have more than one offense on your record you’ll pay even more than the rates above.
We’ve covered Travelers’ rates in-depth and found that it costs more than other companies. Since you will likely be paying more than the average rates for car insurance, we want to make sure you’re getting your money’s worth.
To see what Travelers offers for its high price, we’re going to go through the company’s coverage levels, discounts, and programs.
Keep scrolling to see what Travelers offers its customers.
Types of Coverages Offered
Let’s start by seeing what types of auto insurance coverage Travelers offers.
- Collision – Covers you if another car or object damages your car in a collision.
- Comprehensive – Covers you if your car is damaged from something other than a collision with another vehicle (weather, vandalism, theft, and animal collisions).
- Liability – Liability coverage will cover the other person’s injury or property damage costs if you caused the accident.
- Medical Payments – Covers medical expenses for both you and your passengers.
- Personal Injury Protection (PIP) – Covers your medical expenses and lost wages after an accident.
- Uninsured/Underinsured Motorist – Covers you if you are in an accident with drivers who have little or no insurance and therefore can’t pay your accident costs.
Travelers offers all the basic coverages you might need. It also has extra add-on coverage options, like:
- Loan/Lease Gap Insurance – Covers the difference between what you still owe on your car and what your vehicle is actually worth after your car is totaled.
- New Car Replacement – Replaces your car if you total your new car within five years of purchase.
- Rental Coverage – Provides a rental car until yours is fixed after a claimable accident.
- Ridesharing – Only available for rideshare drivers in Colorado and Illinois.
- Roadside Assistance – Helps with common problems like having a dead battery, locking yourself out of the car, running out of gas, and towing.
- Umbrella Insurance – Provides extra liability insurance (useful in case you’re sued after an accident).
Travers has a great selection of add-ons, although it doesn’t have classic or modified car insurance. Also, its rideshare insurance is only available in two states.
Factors that Affect Your Rates
We’ve already covered several factors that affect your rates at Travelers.
As a reminder, they are:
- Commute distance
- Coverage level
- Credit history
- Driving record
- Vehicle type
However, there is one factor that affects your rates that we haven’t yet discussed. Discounts are a great way to lower your rates and are often overlooked.
One popular discount is the bundling option. If you bundle your Travelers auto insurance policy with a home insurance policy (or any other policy), you can earn a significant discount.
So if you want to keep your insurance policies in one place, look into getting a bundling discount.
Getting the Best Rates with Travelers
Travelers offers more than just bundling discounts. Take a look at the complete list of discounts the company offers below.
|Travelers' Discounts||Percentage Saved|
|Anti-lock Brakes||consult with agent
|Anti-Theft||consult with agent|
|Daytime Running Lights||consult with agent|
|Further Education||consult with agent|
|Garaging/Storing||consult with agent|
|Low Mileage||consult with agent|
|Membership/Group||consult with agent|
|Occupation||consult with agent|
|On Time Payments||15%|
|Passive Restraint||consult with agent|
|Vehicle Recovery||consult with agent|
|VIN Etching||consult with agent|
Travelers has a total of 28 discounts, which isn’t bad (the highest number of discounts offered by a provider is 38).
Many discounts are easy to apply for, such as paperless billing.
Since you are paying a high price for Travelers insurance, looking through the available programs should be worth your time.
- Accident Forgiveness – This program costs a fee, but it will forgive you one accident and one minor violation every 36 months.
- Premier Responsible Driver Plan® – Once again, you can pay a fee to join the vanishing deductible plan. Drivers can earn up to $50 off their deductible for every six months they are accident and major violation-free (up to a total of $500 off).
- Usage-Based App – IntelliDrive® monitors your driving habits and offers up to a 20 percent discount for good driving. Unsafe driving will result in a higher premium (except for in DC, MD, MT, PA, and VA).
Travelers’ usage-based app has the unfortunate problem of raising rates for unsafe driving. So unless you’re a perfect driver, don’t join this program.
It’s worth noting that you’ll have to pay to join Travelers’ accident forgiveness program, while at most other companies this option is offered for free.
What Stands Out and What’s Missing
We’ve covered rates and coverages, so let’s take a look at the good and bad points so far.
- What Stands Out – Travelers has a good array of coverage options and a decent amount of discounts.
- What’s Missing – Travelers has higher than average rates, charges for most of its programs, and it’s missing classic car insurance.
The bad news? There are a few more negatives than positives so far. Hopefully, this will balance out as we go through some more factors.
Canceling Your Policy
If you find there are too many downsides to doing business with Travelers, you will want to cancel your policy.
However, canceling your insurance policy can be a frustrating ordeal. Insurers aren’t forthcoming on how to cancel, leaving you wading through complicated instructions as you try to collect the needed paperwork.
The good news is that breaking up with Travelers doesn’t have to make you want to throw your phone across the room. Being prepared beforehand will help the process go smoothly.
So keep reading to learn how to cancel your policy at Travelers.
Travelers doesn’t list a cancellation fee, which means there probably isn’t one. Usually, the only time a company charges a fee is if a customer cancels before the end of a renewal cycle.
Is there a refund?
Once again, Travelers doesn’t have information readily available about refunds. However, insurers are duty-bound to refund you for any unused policy.
So if you cancel before the end of a renewal cycle, Travelers should refund you for any unused months you prepaid for.
If you pay month by month, you won’t be refunded, as you won’t have any unused coverage.
How to Cancel
Ready to cancel? Keep reading for a step-by-step guide of how to cancel a Travelers policy.
Step One: Have a New Insurer
Before you even begin the process of canceling your policy with Travelers, you need a policy with a new insurer.
Unless you no longer need insurance because you sold your car, you need proof of a new insurer to cancel. Otherwise, you will have a lapse in insurance on your record.
Your new insurer will also ask for the end date of your Travelers policy, so if you cancel it before your new policy starts, your new insurer will take note.
Step Two: Contact Travelers
Once you have your new insurer, it’s time to contact Travelers to cancel. Just make sure you have the following information ready beforehand:
- Contact information (name, address, and phone number)
- Number of your Travelers policy
- Date that you want your policy to end
- Name, policy number, and start date of your new insurer, or
- A bill of sale or proof of license plate relinquishment
Once you have the necessary information ready, you can use the following methods to cancel:
- Call Travelers at 1.866.336.2077
- Visit a local agent
- Message an agent through the Travelers website
Calling or visiting an agent are the most direct ways to cancel your policy. We want to point out that simply stopping your payments is not a method of cancellation.
Travelers can take you to court for missed payments — it won’t just cancel your policy. So make sure you officially cancel with them.
Step Three: Make Sure Cancellation Worked
There are nightmare stories of people who thought they canceled their policies but found they had actually been paying for them for months.
With new payment methods like automatic billing, sometimes mistakes are made and customers keep paying for a canceled policy. So make sure to check your account after cancellation or call Travelers again to make sure the cancellation went through.
When can I cancel?
You can cancel anytime you want. The cancellation will go into effect immediately or at your desired end date.
However, Travelers may charge you a small fee if you cancel before the end of a renewal cycle.
How to Make a Claim
Multiple risk factors are outside your control every time you drive, from other drivers to deer to weather conditions. As a result, there is a good chance you’ll have to file a claim at some point in your driving career.
It is good to be prepared beforehand so that you don’t have to scramble to figure out how to file a claim after an accident.
Keep reading to learn how to make a claim with Travelers. We will also cover the number of claims Travelers pays out on each year.
Ease of Making a Claim
Before you make a claim, make sure you collect as much information as possible. You should try to have all of the following:
- Photos taken of the damage (if possible)
- Your contact information
- Name/contact information of the other driver
- Type of claim (auto, home, etc.)
- Date of the incident
- Description of what happened
- Description of any injuries
Of course, in a hit-and-run, you won’t be able to collect the other driver’s information. So just try to get as much information as you can and any filed police reports.
Now that you have your information, you can file through any of the following options:
- App – File a claim through Travelers’ mobile app.
- Online – Sign in to your Travelers’ account to file online.
- Phone – Call 1.800.252.4633 to file a claim over the phone.
All of these claim methods are available 24/7, so you can file at any time of the day.
A company’s written premiums may seem unrelated to claims, but they give us insight into how capable a company is of paying their claims.
A company that has a high number of written premiums is earning more, so it is more capable of paying out customers’ claims. The number of written premiums also has an impact on how much companies charge for policies.
For example, if a company has written few premiums but paid out on a lot of claims, it will have to raise rates in order to remain financially solvent.
So let’s take a look at the NAIC’s data on Travelers’ written premiums.
|Year||Direct Premiums Written|
Travelers has managed to significantly increase its written premiums over four years. This is great, as it means Travelers is building its customer base and has more resources to pay claims.
Another way of looking at these figures is through a company’s loss ratio.
A loss ratio compares the number of claims paid to the number of premiums written. So a loss ratio of 60 percent means for every $100 earned in written premiums, $60 is being spend on claims.
- High Loss Ratio (over 100 percent) – A company is paying out too many claims (risking bankruptcy).
- Low Loss Ratio – A company isn’t paying out many claims, so there is a high chance of your claim being denied.
Now that we know what loss ratios mean, let’s look at NAIC’s data on Travelers’ loss ratios.
The loss ratios look good. Travelers is paying out a decent number of claims while avoiding the risk of bankruptcy.
How to Get a Quote Online
One of the best ways to determine if a company’s prices will meet your budget is to get a free quote. This will also allow you to compare prices with multiple providers.
Luckily, it is easy to get a quote from Travelers. Keep reading for our step-by-step guide.
Step One: Visit Travelers’ Website
The first step to getting a free quote is to visit Travelers’ website. On the homepage, you will see a red banner advertising a free quote.
To get started on your quote, select auto and enter your ZIP code before clicking start quote.
If you prefer to get your free quote over the phone, you can call 1.888.308.7828. You will need the same information as for an online quote.
Step Two: Enter Personal Information
Travelers will first ask you for some basic personal information.
Step Three: Enter Vehicle Information
Unless you know your vehicle identification number (VIN), you’ll have to enter your vehicle make and model.
Travelers will also ask questions about how far you drive your vehicle on a daily basis and if there are any custom modifications made to your vehicle.
Step Four: Enter Driver Information
Next, Travelers will ask about your license and any violations on your driving record.
Fill out this section as accurately as possible, or your quote won’t be accurate.
Step Five: Get Quote
Once you’ve filled out your vehicle and driver history, Travelers will give you your quote and the option to buy a policy.
You can also pick and choose coverages to adjust your quote.
So if you’re debating a coverage like uninsured motorist, this is a great time to compare prices.
As a reminder, you need the following information to get a quote from Travelers, either online or over the phone.
|Personal||Full address, date of birth, and email
(phone number is optional)
|Vehicle||VIN (Vehicle Identification Number) OR
car year, make, model, and body style.
|Driver||Driving history in the last five years
(accidents, tickets, DUIs, past claims)
You do not need your social security number or your license.
Design of Website and Apps
If customers can’t easily find information on a site, or if they download an app and it has a lot of glitches, they may consider signing up with a different company.
Since signing up with Travelers means you’ll be using its website and apps, we want to make sure Travelers’ technology is well-designed and runs smoothly.
Stick with us as we go through Travelers’ website and apps.
Design of Website
Travelers has a well-designed website. Information is organized under main topics at the top of the website, and there is also a search and a log in option.
If you click on one of the topics, you will see a dropdown menu like the one below.
This clean layout makes it easy to find the answers to your questions. If you get stumped when searching through the topics, you can always enter a basic search word into the search option at the top of the screen.
So overall, we have to say Travelers has a well-designed website that’s easy to navigate and visually appealing.
Design of Apps
Apps are usually a bit trickier to design, as there tend to be more bugs and updates required. Let’s start by taking a look at Travelers’ main app.
The app doesn’t have stellar ratings, which is a concern. Since the app is used for everything from paying bills to filing claims, major glitches are frustrating.
A majority of the complaints focused on technical issues:
- Face ID not working
- Touch ID not working
- App not opening
If Travelers fixes these bugs with new updates, the app should earn better ratings. After all, the app conveniently lets customers do all of the following:
- Pay insurance bills
- Set up automatic payment
- View, print, or download insurance ID cards
- View policy information
- File a claim
- Get roadside assistance
- Go paperless
Travelers’ IntelliDrive® also has only okay ratings on the App Store and Google Play.
IntelliDrive® has 3.1 stars out of five in the App Store (based on over 100 reviews) and 2.6 stars out of five from Google Play (based on over 100 reviews).
Common complaints? Users are disgruntled about how fast the app drains their battery when driving. They are also upset with how the app penalizes all hard-braking events, as not all hard-braking events are the driver’s fault.
However, neither of these issues is out of the ordinary. They are common problems with all usage-based driving apps.
Pros and Cons
We’ve covered everything from rates to website design, so let’s take a moment to go over the advantages and disadvantages of a Travelers policy.
|Strong financial strength ||Not available in all 50 states
|Continued market share growth||Third-highest average rate
among top 10 insurers
|Has a variety of add-ons, |
including gap insurance,
new car replacement, and discounts
customer satisfaction feedback was positive
|Plenty of services and tools|
accessible through Travelers' main app, such as roadside assistance and filing claims
|Consistent negative feedback on
mobile app's functionality
Ultimately, it’s up to you to weigh these pros and cons and determine whether or not Travelers is the right insurance provider to meet your needs.
The Bottom Line
If you choose Travelers, your rates may be more expensive than at other companies. However, Travelers does have several discounts that can lower your car insurance costs.
Unfortunately, the programs that lower car insurance costs (accident forgiveness and vanishing deductibles) aren’t free — you’ll have to pay a small fee to join them.
However, Travelers does offer a great range of basic coverages and add-ons, so your vehicle will be well-protected.
The bottom line?
Travelers is a bit more expensive, but you’ll be getting good coverage from a reputable, financially solid company for the price.
We’ve covered a lot in this review, but you might still have questions about Travelers. Keep reading to see what others are asking about this insurance provider.
Does Travelers cover rental cars?
If you have rental car coverage, Travelers will cover the cost of a rental car after a claimable accident. Your car does have to be in the repair shop for more than 24 hours for you to qualify for a rental car, though.
Does Travelers cover windshield repair or replacement?
Travelers will pay for your windshield repair or replacement if you have comprehensive coverage and the damage is claimable.
When you file a claim, you will have to file specifically for an auto glass and windshield claim.
Does Travelers offer roadside assistance?
Travelers offers the option to buy roadside assistance as an add-on coverage. Roadside assistance will help with the following situations:
- Locked out of car
- Ran out of gas
- Flat tire
- Dead battery
If you need assistance, you can ask for assistance through Travelers’ main app or call them.
How does Travelers auto insurance rate?
Travelers has great financial ratings, but its customer service ratings were only okay. Still, Travelers has rated well overall on a majority of review sites.
Is Travelers’ insurance cheap?
It depends on where you live. In some areas, Travelers’ rates are below the state average. However, you can expect Travelers’ rates to be more expensive than the average in the majority of states.
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