Westfield Insurance Review & Ratings (2024)

Westfield Insurance can help you find affordable insurance coverage options. The range of goods and services offered, including business, house, and auto insurance, is thoroughly examined in this assessment. For a well-informed decision, look for potential discounts and review customer comments. With Westfield Insurance, protect what matters most.

UPDATED: Sep 26, 2024Fact Checked

Dorothea Hudson

Insurance and Finance Writer

Dorothea Hudson has been professionally writing in many spheres since 2013. She has written on entertainment, insurance, finance, travel, technology, AI, renewable energy, crypto, fundraising, and real estate for many websites. Her work has been published for British retailer Marks and Spencer, Kroger Magazine, the Vision Group, and more. Her passions include writing, music, running, travel, te...

Insurance and Finance Writer

Travis Thompson

Licensed Insurance Agent

Travis Thompson has been a licensed insurance agent for nearly five years. After obtaining his life and health insurance licenses, he began working for Symmetry Financial Group as a State Licensed Field Underwriter. In this position, he learned the coverage options and limits surrounding mortgage protection. He advised clients on the coverage needed to protect them in the event of a death, critica...

Licensed Insurance Agent

UPDATED: Sep 26, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance company and cannot guarantee quotes from any single insurance company.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.

UPDATED: Sep 26, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance company and cannot guarantee quotes from any single insurance company.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Sep 26, 2024Fact Checked
3.6
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Westfield Insurance

Average Monthly Rate For Good Drivers

$103

A.M. Best Rating:

A

Complaint Level:

Med

Pros

  • Long-standing history and established reputation since 1848.
  • Comprehensive range of insurance products for individuals, families, and businesses.
  • Commitment to customer relationships with personalized service and customized solutions.
  • Strong presence in the Midwest and select regions across the United States.
  • Involvement in community and charitable activities through the Westfield Insurance Foundation.

Cons

  • Limited availability in certain states, potentially restricting options for some customers.
  • Reports of premium increases over time, even in the absence of claims or policy changes.
  • Some customers express concerns about the claims process being slower than expected.

Westfield Insurance is a well-established insurance company that has been serving customers for over 170 years. The company offers a range of insurance products and services, including auto, home, business, and farm insurance.

Their coverage options are comprehensive and customizable, allowing customers to tailor their policies to meet their individual needs. While Westfield Insurance is not available in all states, they have a strong presence in the Midwest and Mid-Atlantic regions.

Customers praise Westfield Insurance for their great customer service, good coverage options, and competitive rates. Some customers express concerns about limited availability and premium increases, but these seem to be less common.

If you’re considering Westfield Insurance as your insurance provider, it’s important to read customer reviews and compare their coverage and rates to other providers to make an informed decision.

What You Should Know About Westfield Insurance

Welcome to our in-depth analysis of Westfield Insurance. In this post, we will delve into the realm of insurance coverage offered by Westfield Insurance. As a respected business with a long history of providing consumers with reliable coverage, Westfield Insurance offers a range of products and services, including business, home, and vehicle insurance.

We will not only highlight potential reductions and provide insightful consumer feedback, but also examine the comprehensive selection of goods and services. To make sure you choose the right insurance, we urge you to enter your zip code below and compare prices from the best insurance companies in your neighborhood. Take control of your coverage right away!

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Westfield Insurance History and Mission

Westfield Insurance was founded in 1848 in Westfield Center, Ohio, by a group of farmers who banded together to form the Farmers Mutual Insurance Company. The company initially provided insurance coverage for farmers and rural residents in the area, and over time, it expanded to include other lines of insurance.

In the 1920s, the company began to expand its reach beyond Ohio, and by the 1950s, it had established a presence in several other states. Today, Westfield Insurance is a national company with headquarters in Westfield Center, Ohio, and operations in 22 states across the country.

Westfield Insurance’s mission is to help customers protect and grow what matters most to them. They believe that insurance should be more than just a financial transaction, and they strive to build lasting relationships with their customers based on trust and mutual respect. They are committed to providing personalized service and customized solutions that meet the unique needs of each individual customer.

In addition to their commitment to their customers, Westfield Insurance is also committed to their community. They have a strong reputation for giving back through charitable donations and volunteer work. They have established the Westfield Insurance Foundation, which provides grants to nonprofit organizations that work to improve the quality of life in the communities where Westfield operates.

Westfield Insurance Coverage Options

Westfield Insurance offers a wide range of insurance products and services to meet the needs of individuals, families, and businesses. Here is an overview of some of the main products and services they offer:

  • Personal insurance: Westfield Insurance offers a variety of personal insurance options, including auto, home, renters, condo, and umbrella insurance. Their coverage options are customizable and designed to fit the unique needs of each customer.
  • Business insurance: Westfield Insurance offers a range of business insurance products, including commercial property, liability, auto, workers’ compensation, and specialty coverages for specific industries. They also offer risk management solutions to help businesses identify and mitigate potential risks.
  • Agribusiness insurance: Westfield Insurance has a long history of providing insurance coverage to farmers and rural residents, and they continue to offer a range of agribusiness insurance options. Their coverage includes farm property and liability, equine insurance, and crop insurance.
  • Surety bonds: Westfield Insurance offers surety bonds to individuals and businesses who need to guarantee their performance on a contract or project. They offer a variety of bond types, including construction, license and permit, and public official bonds.
  • Employee benefits: Westfield Insurance offers a range of employee benefits solutions, including health, dental, vision, life, and disability insurance. They also offer wellness programs and other resources to help employees stay healthy and productive.

Areas Where Westfield Insurance is Available

Westfield Insurance offers its products and services in 22 states across the United States. Here is a list of the major areas where Westfield Insurance is available:

  • Midwest: Westfield Insurance is headquartered in Ohio and has a strong presence in the Midwest region. They offer coverage in states like Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Ohio, and Wisconsin.
  • Northeast: Westfield Insurance also offers coverage in several states in the Northeast, including Connecticut, Massachusetts, New Hampshire, New York, Pennsylvania, Rhode Island, and Vermont.
  • Mid-Atlantic: In the Mid-Atlantic region, Westfield Insurance offers coverage in states like Virginia and West Virginia.
  • Southeast: Westfield Insurance has a smaller presence in the Southeast, but they do offer coverage in North Carolina and South Carolina.
  • Southwest: Westfield Insurance offers coverage in Arizona, which is located in the Southwest region.

If you’re interested in finding out if Westfield Insurance is available in your state, here are the steps you can take:

  1. Visit the Westfield insurance website: The first step is to visit the official website of Westfield Insurance at www.westfieldinsurance.com.
  2. Click on “Products & Services”: Once you’re on the Westfield Insurance website, click on the “Products & Services” tab located in the main menu at the top of the page.
  3. Select the type of insurance you’re interested in: From the “Products & Services” menu, select the type of insurance you’re interested in, such as auto, home, renters, or business insurance.
  4. Enter your ZIP code: After selecting the type of insurance, you’ll be asked to enter your ZIP code. This will help determine if Westfield Insurance offers coverage in your state.
  5. Review the results: Once you’ve entered your ZIP code, you’ll be shown a list of available products and services in your area. If Westfield Insurance is available in your state, it will be listed in the results.
  6. Contact a local agent: If you have additional questions about coverage in your state, you can contact a local agent for more information. The Westfield Insurance website provides a directory of agents that you can search by ZIP code or state.

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Westfield Insurance Rates Breakdown

The cost of coverage from Westfield Insurance will depend on several factors, including the type and amount of coverage you need, your location, your driving record, and other personal characteristics. Here are some possible coverage costs from Westfield Insurance:

  • Auto insurance: The cost of auto insurance from Westfield Insurance will depend on factors like your age, gender, driving record, the make and model of your vehicle, and the amount of coverage you need. According to some estimates, the average cost of car insurance from Westfield Insurance is around $1,000 per year.
  • Home insurance: The cost of home insurance from Westfield Insurance will depend on factors like the location and age of your home, the construction materials used, the value of your personal property, and the amount of coverage you need. According to some estimates, the average cost of home insurance from Westfield Insurance is around $1,200 per year.
  • Renters insurance: The cost of renters insurance from Westfield Insurance will depend on factors like the value of your personal property, the location of your rental unit, and the amount of coverage you need. According to some estimates, the average cost of renters insurance from Westfield Insurance is around $200 per year.
  • Business insurance: The cost of business insurance from Westfield Insurance will depend on factors like the size and type of your business, the location of your business, the level of risk associated with your industry, and the amount of coverage you need. According to some estimates, the average cost of business insurance from Westfield Insurance can range from a few hundred to several thousand dollars per year.

Westfield Insurance Discounts Available

Westfield Insurance offers a range of discounts to help customers save money on their insurance premiums. Here are some of the discounts that may be available to you:

  • Multi-policy discount: If you have multiple policies with Westfield Insurance, such as auto and home insurance, you may be eligible for a discount on your premiums.
  • Safe driver discount: If you have a clean driving record with no accidents or violations in the past few years, you may be eligible for a safe driver discount.
  • Good student discount: If you’re a student with good grades, you may be eligible for a discount on your auto insurance premiums.
  • Anti-theft device discount: If your vehicle is equipped with an anti-theft device, such as an alarm or tracking system, you may be eligible for a discount on your premiums.
  • New car discount: If you’ve recently purchased a new car, you may be eligible for a discount on your auto insurance premiums.
  • Pay-in-full discount: If you pay your annual premium in full upfront, you may be eligible for a discount on your premiums.
  • Paperless discount: If you sign up for paperless billing and communication, you may be eligible for a discount on your premiums.

Seamless Claims Process With Westfield Insurance

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

Westfield Insurance offers a straightforward and user-friendly claims process for its customers. You have multiple options for filing a claim, including online submission, over the phone, or through mobile apps. This flexibility allows you to choose the method that suits you best, making the claims process more convenient and accessible.

Average Claim Processing Time

Westfield Insurance is committed to providing efficient claims processing. While specific processing times can vary depending on the complexity of the claim, the company strives to handle claims promptly. Customers can expect a reasonably quick resolution to their claims, ensuring that they receive the support they need when they need it most.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback plays a crucial role in evaluating an insurance company’s performance. Westfield Insurance has received both positive and negative reviews from its customers regarding claim resolutions and payouts.

Some customers praise the company for its fair and timely claim settlements, while others have expressed concerns about their experiences. It’s essential to consider customer feedback as part of your decision-making process when choosing an insurance provider.

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Exploring Westfield Insurance Cutting-Edge Digital and Technological Features

Mobile App Features and Functionality

Westfield Insurance offers a mobile app that provides convenient access to policy information, claims filing, and other essential features. The app allows customers to manage their insurance policies on the go, making it easier to stay up-to-date with coverage and access assistance when needed. It offers a range of features and functionality designed to enhance the overall customer experience.

Online Account Management Capabilities

For those who prefer to manage their insurance accounts online, Westfield Insurance provides robust online account management capabilities. Customers can log in to their accounts through the company’s website to view policy details, make payments, and access important documents. This online portal simplifies the process of keeping track of your insurance coverage and managing your policies.

Digital Tools and Resources

Westfield Insurance understands the importance of providing customers with digital tools and resources to assist them in their insurance journey. Whether you need to obtain quotes, learn about available discounts, or access educational materials, the company’s website offers a wealth of digital resources to help you make informed decisions about your insurance needs.

How Westfield Insurance Ranks Among Providers

In the highly competitive insurance industry, Westfield Insurance faces stiff competition from various companies providing similar products and services. Let’s delve into the main competitors of Westfield Insurance, exploring their strengths, weaknesses, and overall market presence.

  • State Farm InsuranceState Farm is a behemoth in the insurance sector, offering a wide array of products, including auto, home, and life insurance. With a massive customer base, State Farm is known for its extensive network of agents and a strong online presence. The company emphasizes personalized service and a range of discounts, making it a formidable competitor for Westfield Insurance.
  • Allstate Insurance: Allstate is another major player in the insurance market, providing a comprehensive suite of insurance products. Renowned for its innovative features such as Claim Satisfaction Guarantee and Drivewise program for auto insurance, Allstate attracts customers with its technological advancements and commitment to customer satisfaction.
  • Nationwide Insurance: Nationwide boasts a diverse range of insurance solutions for individuals and businesses, including auto, home, and commercial coverage. With a strong emphasis on customer relationships and community involvement, Nationwide competes with Westfield Insurance through its broad coverage options and flexible policies.
  • Progressive Insurance: Progressive has gained recognition for its cutting-edge approach to auto insurance, leveraging technology for features like Snapshot and Name Your Price. As a direct-to-consumer insurer, Progressive competes with Westfield Insurance by offering competitive rates, user-friendly online tools, and a focus on innovation in the insurance space.
  • Farmers Insurance: Farmers Insurance, like Westfield’s historical roots, has a foundation in serving farmers and rural communities. With a diverse portfolio, Farmers Insurance offers coverage for homes, autos, businesses, and specialty needs. The company’s commitment to personalized service and community engagement positions it as a significant competitor to Westfield Insurance.

Westfield’s historical roots, has a foundation in serving farmers and rural communities. With a diverse portfolio, Farmers Insurance offers coverage for homes, autos, businesses, and specialty needs. The company’s commitment to personalized service and community engagement positions it as a significant competitor to Westfield Insurance.

Customer Reviews of Westfield Insurance

Customer reviews can provide valuable insight into the strengths and weaknesses of an insurance company. Here is an overview of what customers are saying about Westfield Insurance:

Strengths:

  • Great customer service: Many customers praise Westfield Insurance for their friendly and helpful customer service representatives. Customers report that their questions and concerns are addressed quickly and efficiently.
  • Good coverage options: Customers appreciate the variety of coverage options that Westfield Insurance offers. They feel that the company provides comprehensive coverage that meets their individual needs.
  • Competitive rates: Several customers report that they were able to get competitive rates with Westfield Insurance compared to other insurance companies.
  • Easy claims process: Customers appreciate that Westfield Insurance has a simple claims process. They report that their claims were handled quickly and efficiently.

Weaknesses:

  • Limited availability: Some customers express frustration that Westfield Insurance is not available in all states. They feel that this limits their options when it comes to choosing an insurance provider.
  • Increases in premiums: Some customers report that their premiums increased significantly over time, even though they had not made any claims or changes to their policy.
  • Slow claims process: A few customers report that their claims took longer to process than they expected. They feel that this led to additional stress and frustration.

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Frequently Asked Questions

What is Westfield Insurance, and what types of insurance do they offer?

Westfield Insurance is a regional insurance company based in Ohio that provides a range of insurance products, including home, auto, business, and farm insurance.

How is Westfield Insurance rated by independent third-party organizations?

Westfield Insurance has received high ratings from several independent rating organizations, including A.M. Best (A rating), Standard & Poor’s (A+ rating), and Moody’s (A2 rating).

What is Westfield Insurance’s claims process like?

Westfield Insurance’s claims process is designed to be simple and straightforward. Customers can report a claim online, by phone, or through their agent, and claims representatives will work with them to investigate and settle the claim as quickly and efficiently as possible.

Does Westfield Insurance offer any discounts on their insurance products?

Yes, Westfield Insurance offers a variety of discounts on their insurance products, including multi-policy discounts, safe driver discounts, and discounts for installing safety devices in your home or car.

How does Westfield Insurance compare to other insurance companies?

Like any insurance company, Westfield Insurance has its strengths and weaknesses. However, overall, the company is highly rated by independent third-party organizations and has a reputation for providing high-quality insurance products and excellent customer service.

Can I purchase Westfield Insurance policies online?

Yes, customers can purchase Westfield Insurance policies online through the company’s website, or they can work with an independent agent to find the best policy for their needs.

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Dorothea Hudson

Insurance and Finance Writer

Dorothea Hudson has been professionally writing in many spheres since 2013. She has written on entertainment, insurance, finance, travel, technology, AI, renewable energy, crypto, fundraising, and real estate for many websites. Her work has been published for British retailer Marks and Spencer, Kroger Magazine, the Vision Group, and more. Her passions include writing, music, running, travel, te...

Insurance and Finance Writer

Travis Thompson

Licensed Insurance Agent

Travis Thompson has been a licensed insurance agent for nearly five years. After obtaining his life and health insurance licenses, he began working for Symmetry Financial Group as a State Licensed Field Underwriter. In this position, he learned the coverage options and limits surrounding mortgage protection. He advised clients on the coverage needed to protect them in the event of a death, critica...

Licensed Insurance Agent

Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.

Reviews
for Westfield Insurance

3.60 (122 reviews)
1
June 15, 2023

createascreenname

Insurance is fine or whatever but communication needs work.

I have had a policy with Westfield since 2014, and I never opted into texts. So tell me why I got a text today to my phone number addressed to my husband, who I married in 2016. This type of action from companies is really annoying. I don't need any additional unsolicited communication from a company I've already been using for almost a decade. I REALLY don't need patriarchal communication styles. You can talk to me without my husband present, We...
I have had a policy with Westfield since 2014, and I never opted into texts. So tell me why I got a text today to my phone number addressed to my husband, who I married in 2016. This type of action from companies is really annoying. I don't need any additional unsolicited communication from a company I've already been using for almost a decade. I REALLY don't need patriarchal communication styles. You can talk to me without my husband present, Westfield, it's 2023 not 1953.
1
April 19, 2023

Cang42

Westfield Insurance was not the company I thought it was...

I was with Westfield for quite sometime and I really thought they were an excellent insurance was willing to recommend them to everyone. But they kept going up year after year. In October 2022 I had gotten really sick and was out of commission for a over a month. I tried cancelling my insurance with them because they went up 100.00. I tried and tried to cancel with them they kept telling me I needed to call my credit union...I called the cred...
I was with Westfield for quite sometime and I really thought they were an excellent insurance was willing to recommend them to everyone. But they kept going up year after year. In October 2022 I had gotten really sick and was out of commission for a over a month. I tried cancelling my insurance with them because they went up 100.00. I tried and tried to cancel with them they kept telling me I needed to call my credit union...I called the credit union a number of times left a number of messages and never received a call back, I finally called the credit union a pushed the prompt saying I want to get insurance, guess what some one answered. By that time Westfield sent another statement, I didn't drive for a month because I couldn't even walk for about a month. Now I am being harassed by McCarthy, Burgess and Wolf because they sent this to collections.
1
December 12, 2022

Hi123654

Terrible service

TERRIBLE! They totaled my car and never told me! Auto graveyard called me - NOT THEM! Furious! [Redacted Name] never called me (returned my call or email) but I was notified by the car repair place that Copart was coming to pick up my car. UNACCEPTABLE!
1
September 29, 2022

boomhouse710

DO NOT USE WESTFIELD

This is the least customer friendly company I have ever worked with. A 24 hour hour wait for a declaration page is crazy. It almost delayed the purchase of my vehicle until I cancelled and went somewhere else. There is no way to update your policy/get quotes online. The only way to do so is to wait on hold (my last two wait times were over 30 minutes). Then, when we did cancel our home and auto that we pay for either through our escrow or in adva...
This is the least customer friendly company I have ever worked with. A 24 hour hour wait for a declaration page is crazy. It almost delayed the purchase of my vehicle until I cancelled and went somewhere else. There is no way to update your policy/get quotes online. The only way to do so is to wait on hold (my last two wait times were over 30 minutes). Then, when we did cancel our home and auto that we pay for either through our escrow or in advance, we received a bill for $600 with the statement day being the day after we cancelled our policies.
1
February 2, 2022

Herman

Run Away! Run Away! Run, far, far Away!

In December 2020, my vehicle was struck in the rear by an individual insured through Westfield. More than a year later, I am still trying to obtain a fair settlement. I have provided receipts documenting the amount invested in the vehicle to restore it to its current condition and have provided multiple listings indicating the actual prices cars of this model are bringing. Though the car suffered relatively minor damage, and has since been rep...
In December 2020, my vehicle was struck in the rear by an individual insured through Westfield. More than a year later, I am still trying to obtain a fair settlement. I have provided receipts documenting the amount invested in the vehicle to restore it to its current condition and have provided multiple listings indicating the actual prices cars of this model are bringing. Though the car suffered relatively minor damage, and has since been repaired, at my expense, Westfield maintains the car is a total loss and is offering less than 1/3 the amount required to replace it, and 1/2 the cost to repair it. I have filed a complaint with the Ohio Department of Insurance, and it appears I will have to take the insured to Small Claims Court. Insurance only has value if it protects the insured from loss. Westfield's interest appears not to be doing what is right or ethical, but only what they believe they can get away with offering. Regardless the outcome, I will never recover the lost time or aggravation in dealing with this company. My advice seek coverage elsewhere.
3
September 14, 2021

Gibbsdad

Nearly three hours for roadside assistance to arrive

The car had a flat and it took nearly three hours for roadside assistance to arrive. It happened at 7AM on a sunny, warm day, so weather cannot be used as an excuse. The location was a well populated urban area, not in the middle of nowhere. If that type of wait happened late at night in a dark location, it could have been extremely dangerous. There is no excuse for this type of delay in getting help.
1
March 3, 2021

Disjaw

Go to a different company and save your time and sanity

Every time I use them it’s a pain in my Butt I have to fight them on everything get what you pay for
2
February 25, 2021

2107

Be wary

I have an open and claim, and I have to say that the manner in which the claim has been handled has been poor to say the least. When, I first made the claim, I was told not to take my car to the body shop until the check arrived. Okay, makes sense. We are now several weeks since the claim was filed, and I have not received a check. I have emailed the agent several times. Response is always a copy of the claim with no other correspondence or an in...
I have an open and claim, and I have to say that the manner in which the claim has been handled has been poor to say the least. When, I first made the claim, I was told not to take my car to the body shop until the check arrived. Okay, makes sense. We are now several weeks since the claim was filed, and I have not received a check. I have emailed the agent several times. Response is always a copy of the claim with no other correspondence or an inappropriate answer to the question asked. I asked when I should be concerned about not receiving the check. The answer was an attached copy of the claim and the following, "Your claim will be closed when the body shop account is paid." That was definitely not an answer to the question I asked! Meanwhile, winter goes on here in Ohio and the salt is eating away at the damaged part of my car. Do I wash it and cause more damage or leave it as is and let the salt cause more damage? Are they going to pay for the additional damage? I am moving beyond frustration into the area of anger. Is it just the agent handling my claim or is this the attitude that prevails throughout the company? I have a homeowners policy with Westfield as well, and I am concerned if homeowners claim are handled in the same way. If a tree falls on your house in the middle of the winter are they going to take weeks and weeks to fix it while you lose hundreds if not thousands of dollars trying to heat your house and your house suffers additional water damage from snow? Not sure that I want to find out.
1
January 20, 2021

jonesH789

Total Nightmare

It's been a nightmare working with Westfield auto insurance these past few months. I got hit in September and only just now have gotten things totally resolved (January)! I was not at fault for the accident and was continually treated like I was - Westfield did not advocate for me AT ALL in this issue or take my side EVER in getting my car fixed or with what I wanted. All they cared about was their final decision and getting me over and done with...
It's been a nightmare working with Westfield auto insurance these past few months. I got hit in September and only just now have gotten things totally resolved (January)! I was not at fault for the accident and was continually treated like I was - Westfield did not advocate for me AT ALL in this issue or take my side EVER in getting my car fixed or with what I wanted. All they cared about was their final decision and getting me over and done with as soon as possible. Total headache from start to finish - Dropped them as soon as I could.
1
October 26, 2020

Lords137

Aggravated & Disgusted‼️

Our policy was canceled on 9/30/2020 thru Anderson Ins. On 10/6 & 10/7 two automatic withdrawals were made on my ck acct. spoke with Agent and she said a double payment was taken by error; when NO PAYMENT AT ALL should’ve be withdrawn at all. Called Westfield directly on the following dates: 10/7, 10/13, 10/16, 10/20 and today 10/26/2020. The customer care reps. (And I use that phrase lightly) continually lie to me and insist the second pay...
Our policy was canceled on 9/30/2020 thru Anderson Ins. On 10/6 & 10/7 two automatic withdrawals were made on my ck acct. spoke with Agent and she said a double payment was taken by error; when NO PAYMENT AT ALL should’ve be withdrawn at all. Called Westfield directly on the following dates: 10/7, 10/13, 10/16, 10/20 and today 10/26/2020. The customer care reps. (And I use that phrase lightly) continually lie to me and insist the second payment was sent out on the 16th/Oct. I’ve been waiting almost one (1) month to receive my refund ck. What the [REDACTED WORD] is going on? If any potential future customers are reading this, DO NOT deal with Westfield or Anderson Ins. I hate to see what may have happened if we had a claim!
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