USAA Other Insurance Reviews
1.51 / 5 based on 12 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
USAA is short for United Services Automobile Association, and the name tells you a lot about the company. Where other insurance companies accept military employees, USAA only insures people who belong to the United States Military. They are listed in the Forbes 500 at 189 for revenue and 78th for total assets. The company has more than 113 billion dollars in assets and has written insurance policies totaling more than 9.1 billion dollars in 2006.
Company Information9800 Fredericksburg Road
San Antonio, TX 78288
(210) 498-0279 (Fax)
Last Updated: 2019-01-23
Company Reviews (12)
Definition of less-than-professional, January, 2016
After being the victim of a USAA policy holders inability to safely operate a motor vehicle, I was "assigned" to Steven Roberts to deal with my claim. Steven Roberts would not return my calls and made me obtain a police report and forward to him. The report cited his client for failure to yield and she was issued a summons. How can you dispute an official police report? During a telephone conversation
horrible service, April, 2016
USAA Bank has been a nice company to bank with until recently. Their service policies have changed recently due to alleged increases in "fraud" activity. This includes accusing a long-time (20 yrs) USAA member that he is committing fraud on his own account. When it appears that the member is trying to get money out of the account in a manner that is similar to their definition of a "fraud" action, the following immediately happens:
1) ALL of the funds in the accounts are immediately frozen and,
2) Online access will be immediately revoked,
3) Checks continue to be cashed, but they will be returned with the reason: "Refer to Maker"
4) Returned check fees will add up
5) a fraud investigation will continue for about 3 weeks
6) the USAA member will not be able to access or move money from the account
7) the USAA member will be treated as a fraudster until the investigation is complete
8) the USAA member will not be included on any of the investigation--so no information will be known as to why any of the above is occurring,
9) Phone conversations with USAA will be limited to the fraud dept representatives which are restricted already by definition.
After ~3 weeks, USAA will unlock the account because they discover it really was the USAA account holder just trying to retrieve his own money apparently in a "fraudulent" manner. No messages will be sent to the account owner regarding the change in status from "frozen" to "normal." Any billpay actions will have continued as normal and thus many late fees and return check fees will stack up with all vendors--USAA will not offer to reimburse any of these actions even though it was their own process that caused the issue.
USAA has a dark side, October, 2018
Around 2007-08, when the economy had be wrecked by the Great Recession, I became financially vulnerable. This is also when USAA abandoned me.
Prior to the recession, I had acquired a USAA credit card at 4.25% fixed. When the recession hit, I used this card as my safety net. While this was a tricky situation, it was manageable. Then, one day in 2008, after historically paying all my bills on time, I received a letter from my USAA credit card. It informed me that my fixed rate would be increasing to 16%. Since this was not the original terms of my cardmember agreement, I was offered the option to decline the increase and close my account. I chose to close my account, so that I could continue to pay down the balance at 4.25%.
A few months later, after continuing to pay all my bills on time, I received another, more troubling letter. This time, USAA said it found a loophole that allowed them to retroactively increase my rate to over 20%. I wrote many letters to the bank’s president and regulators, but due to all the housing mess, my pleas fell on deaf ears.
I warned USAA that if my rate increased to over five times my current rate, that would break me financially and force me to default on the credit card. No one listened, and my rate jumped through the roof for no real apparent reason. At this point, my monthly payments wouldn’t even cover the interest. So, without any other options, I defaulted on the account.
I endured 7 years of non-stop harassment from debt collectors, calling me day and night. I spent all this time on the sidelines, unable to buy a house when the market was low. I delayed marriage, and having children too. I spent 3 more years rebuilding my credit.
USAA Bank is an evil soul-sucking branch of an otherwise great insurance company. Don't do business with these sharks.
Was hit by Sgt. Insured by usaa, March, 2017
I was hit on February 25 by Sgt. Darrion dickenson from fort Carson military base. He had pulled off to the side of the road and did a U-turn into my car, and had hurt my passenger with spinal fusion surgery, and had just heard back from USAA and they had said that it was my fault for improper passing in a motor vehicle, when Sgt. Dickenson had pulled off to the side of the road out of my lane. He had said he was o. His way to a party. Doesn't that sound a little fishy? Anyways if you are planning on getting USAA as any sort of insurance I highly suggest not. David rea that works there is rude and highly unprofessional, said he was about three seconds from hanging up on me and then hung up on me my passenger Is still in enourmouse pain and my car is still broken. By far the worst insurance company out there.
Breech of contract crooks, December, 2016
These crooks shuffled me around from one adjuster to another until a year after the accident I was able to come to an agreement and settled on an amount. Signed their drafted release of all claims and faxed it back. They sent me a check for a significant amount less than our agreed amount. Now I had to get in touch with the DOI and they are going after these crooks!
Flood insurance, December, 2018
The adjustment of flood insurance from USAA to an alternate provider process began in the first week of November. Escrow payment slated for November 30th. Enough time to adjust flood insurance and prevent an inaccurate payment to be processed. Nope. The communication up front for the payment to be transferred to the 2nd insurance provider with documentation to allow this to easily process was not provided up front, only now 2 weeks post processing do they give me the information to adjust the insurance. They knew that I wished to adjust my insurance 3 weeks prior to payment for the next year and they delayed so they could receive the payment and then hide behind the fact that they did not receive the transfer paperwork that I was not advised to do. This is after several weeks of discussion with representatives from USAA insurance, with the new insurance company and with my mortgage company. Essentially everyone gets paid, the escrow gets thrown off. I am disconcerted with USAA because I saw this coming, pointed this problem out, and nothing is done till now federal law prevents a refund without a just cause as part of FEMA ruling. I have since switched all insurance plans from USAA (10+ year member). I would advise against use of USAA for insurance for flood in Florida given the poor coordination of their Customer service.
BOHICA, March, 2018
Stay away for usaa! They will fuck you over the first chance they get. I will be closing all my accounts asap!
USAA does not pay their bills - on PIP claims, January, 2018
I am a Colonel retired and have been with USAA for over 30 years. They do not pay on their Persinal Injury Policies. You have to file a law suit and take them to court.
Worst experience in 35 years, June, 2017
I have been insured by USAA for 35 years and have always had a reasonably good experience. So I called today to try to get an umbrella policy. They said they can't write the policy because of our family "driving record" in the past 5 years. That included one legitimate speeding ticket (the first in 35 years), and a minor accident my teenage son caused by following too closely in a rain storm. They counted my son's accident as two separate accidents because he received a ticket for it. They also are counting an accident where an uninsured driver totalled my car in a head on collision. Seriously?? I'm done with this company
IT Support, February, 2017
Iv'e had trouble logging on, so I spoke with an IT Customer Service Rep. Turned out it was a easy fix. He was incredibility kind and explained the problem to me. And, at that same time, the service rep updated my security settings. It's nice to know USAA is on the cutting edge of IT security.
He was patient despite inexcusable noise on my end.
Worst ever, July, 2016
too annoyed to leave a review such much mis information lack of professionalism they're the only ones that rate themselves highly via their own website?
This is the worst insurance company!!! DO NOT USE!, April, 2016
I have been with them for over a decade and the service has gotten TERRIBLE!! I'm closing my account and recommend that NO ONE USE THEM!! They have no care about their customers or the law