Universal Property Insurance Review & Ratings (2024)

Universal Property Insurance offers affordable homeowners insurance with comprehensive coverage to protect your property from unexpected events and damages. They provide competitive rates and flexible options tailored to your needs. Whether you own or rent, Universal Property Insurance ensures peace of mind without breaking the bank.

UPDATED: Sep 14, 2024Fact Checked

Travis Thompson

Licensed Insurance Agent

Travis Thompson has been a licensed insurance agent for nearly five years. After obtaining his life and health insurance licenses, he began working for Symmetry Financial Group as a State Licensed Field Underwriter. In this position, he learned the coverage options and limits surrounding mortgage protection. He advised clients on the coverage needed to protect them in the event of a death, critica...

Licensed Insurance Agent

Brad Larson

Licensed Insurance Agent

Brad Larson has been in the insurance industry for over 16 years. He specializes in helping clients navigate the claims process, with a particular emphasis on coverage analysis. He received his bachelor’s degree from the University of Utah in Political Science. He also holds an Associate in Claims (AIC) and Associate in General Insurance (AINS) designations, as well as a Utah Property and Casual...

Licensed Insurance Agent

UPDATED: Sep 14, 2024

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It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance company and cannot guarantee quotes from any single insurance company.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.

UPDATED: Sep 14, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance company and cannot guarantee quotes from any single insurance company.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

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UPDATED: Sep 14, 2024Fact Checked
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Universal Property Insurance

Average Monthly Rate For Good Drivers

$100

A.M. Best Rating:

A (Excellent)

Complaint Level:

Low

Pros

  • Diverse Coverage Options
  • Competitive Rates
  • Efficient Claims Processing
  • Positive Customer Reviews
  • Customizable Policies

Cons

  • Limited Geographical Coverage (check availability in your area)
  • Flood Insurance may have specific eligibility criteria
  • Discounts for bundling might vary based on individual policies
  • Online account management features could be more user-friendly
  • Limited options for additional policy endorsements

If you are looking for homeowners insurance or other property and casualty coverage, and if you live in one of the states UPCIC operates in, you may consider looking into purchasing an insurance policy with the company.

But you should be sure to check out other options before you make any final decisions.

Compare quotes with other P&C insurance companies to see which offers the best rates, and do some digging to learn more about different companies and their ratings and reviews.

You can use our free tool below to compare property and casualty insurance rates with top companies in your area to see which companies can offer you the best coverage at the best rates.

What You Should Know About Universal Property & Casualty Insurance Company

The Rundown

  • Universal Property and Casualty offers homeowners insurance along with other types of property and casualty coverage
  • The company’s rates for homeowners insurance vary greatly depending on a number of factors, including your location
  • Universal Property and Casualty has an A+ rating with the Better Business Bureau

Discover Universal Property Insurance and the main subjects it addresses. In this extensive article, we dig into the realm of reasonably priced homeowners insurance, highlighting the need to safeguard your house against unforeseen incidents and losses. We emphasize the affordable premiums and adaptable coverage choices offered by Universal Property Insurance, which are tailored to your individual requirements.

We offer assistance in understanding the importance of comprehensive coverage and in choosing a policy that aligns with your budget while maintaining quality. We encourage you to input your zip code below and compare quotes from leading insurance companies in your area to make a well-informed decision. Take the first step today to protect your home and achieve peace of mind. Additionally, for customers of Universal Insurance Company in Charlotte, NC, you can easily access your account through the Universal Insurance login portal.

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Universal Property & Casualty Insurance Company Insurance Coverage Options

The Universal Property & Casualty Insurance Company (UPCIC) is most well-known for its homeowners insurance.

UPCIC policies are sold through independent agents, and the company offers insurance coverage in Florida, Delaware, North Carolina, South Carolina, Hawaii, Georgia, Indiana, Maryland, and Massachusetts.

If you live in one of the states mentioned above, it’s essential to familiarize yourself with your state’s requirements and options regarding homeowners insurance, especially in light of potential universal property and casualty complaints and the universal property and casualty Demotech rating.

For example, if you live in South Carolina, review the stipulations and regulations for South Carolina homeowners insurance before looking into any specific company.

Universal Property and Casualty offers homeowners insurance with flexible policies that work for individual homes and families.

The company’s homeowners policies cover the replacement cost for a home, coverage for other structures on a person’s property, and plenty of additional coverage options.

UPCIC policies also include liability insurance to protect policyholders from lawsuits.

Some of Universal Property and Casualty’s options for add-ons when it comes to homeowners insurance include:

  • Personal property replacement cost
  • Limited water and sewer back-up and sump discharge or overflow
  • Limited animal liability
  • Utility service line
  • Scheduled jewelry or other personal property
  • Mechanical breakdown
  • Personal injury
  • Debris removal
  • Loss assessment
  • Higher personal liability limits
  • Ordinance or law

The company also offers a number of discounts on monthly rates for homeowners insurance.

UPCIC’s discount options include:

  • Prior insurance discount
  • Claims free discount
  • Loyalty discount
  • New roof discount
  • Burglar and fire alarm discount
  • Sprinkler system discount
  • Auto companion discount
  • Windstorm protective devices discount
  • Fortified for safer living discount
  • Occupants over the age of 65 discount

In addition to homeowners insurance, Universal Property and Casualty offers additional coverage for other types of property and casualty insurance needs.

Can I get renters insurance With UPCIC?

Universal Property & Casualty Insurance Company offers condominium, renters, and landlords coverage to its policyholders, without any indication of universal property and casualty denying claims or universal property and casualty news.

All of these coverages feature add-on options just like the homeowners insurance, and both condominium and renters insurance allow for discounts as well.

Universal Property & Casualty Insurance Company Insurance Rates Breakdown

Universal Property and Casualty has sample rates available on the Florida Office of Insurance Regulation website.

While these rates are helpful to see, they vary greatly depending on the location a person chooses within the state of Florida. For example, a $150,000 home can have annual homeowners insurance rates as low as $1,100 or as high as $10,450.

It’s advisable to compare insurance rates to gauge potential costs accurately. However, given that the available information is primarily centered on Florida, it offers a relatively narrow perspective, especially concerning Universal Property Homeowners Insurance and Universal Property Insurance AM Best Rating

UPCIC also offers online quotes both on the company website and through Universal Property and Casualty insurance agents. As you get quotes from UPCIC, keep in mind that rates will likely be higher than average because it is a smaller company.

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Universal Property & Casualty Insurance Company Discounts Available

Universal Property Insurance recognizes this and goes the extra mile to provide an array of discounts, making protection more affordable and accessible. From multi-policy savings to rewards for home safety features, Universal Property Insurance aims to offer not just comprehensive coverage but also financial benefits for its policyholders.

Discounts Offered by Universal Property Insurance

  • Multi-Policy Discount: Bundle multiple policies, like homeowners and auto insurance, to enjoy significant savings.
  • Home Safety Features Discount: Invest in alarm systems and smoke detectors for added safety and potential discounts.
  • Claims-Free Discount: Maintain a claims-free history and benefit from reduced premiums.
  • Renewal Discounts: Loyalty is acknowledged with discounts when renewing your policies.
  • Good Student Discount: If a student on your policy excels academically, you may qualify for additional savings.
  • Protective Devices Discount: Homes equipped with security systems or protective devices can qualify for discounts.
  • Senior Discounts: Special discounts catered to the unique needs of senior policyholders.
  • EFT (Electronic Funds Transfer) Discount: Opt for automatic payment through EFT to enjoy potential cost savings.
  • New Home Construction Discount: Newly built homes may qualify for discounts due to lower associated risks.
  • Preferred Payment Discount: Select specific payment methods for additional savings on your premiums.

Streamlining Experience With Universal Property Insurance Claims Process

Ease of Filing a Claim

Universal Property and Casualty Insurance Company (UPCIC) offers policyholders a convenient and accessible claims process. You can file a claim with UPCIC 24 hours a day, seven days a week.

The company provides multiple options for filing claims, making it easy for customers to choose the method that suits them best. Whether you prefer to file online through their website or speak to a representative over the phone, UPCIC ensures a hassle-free claims submission process.

Average Claim Processing Time

The average claim processing time is a critical factor for policyholders when evaluating an insurance company. While specific processing times may vary depending on the nature of the claim, UPCIC aims to streamline the claims handling process to provide quick and efficient resolutions to its customers.

The company’s commitment to swift claim processing helps alleviate the stress of dealing with unexpected events and property damages.

Customer Feedback on Claim Resolutions and Payouts

Gauging an insurance company’s effectiveness in managing claims relies heavily on customer input. UPCIC holds an A+ rating with the Better Business Bureau and has been accredited since 2016. Nonetheless, it’s crucial to acknowledge the existence of complaints against UPCIC in recent times. These complaints could encompass various aspects of their services, including payment processing through universalproperty.com and customer experiences with UPC home insurance, as detailed in UPC home insurance reviews.

To make an informed decision about purchasing insurance with UPCIC, prospective policyholders should carefully consider both the company’s positive ratings and any customer feedback on claim resolutions and payouts.

Unleashing Innovation With Universal Property Insurance Digital and Technological Features

Mobile App Features and Functionality

Universal Property Insurance provides policyholders with a user-friendly mobile app that offers a range of convenient features and functionalities. Through the app, customers can manage their policies, access important documents, and even file claims seamlessly.

The mobile app enhances the overall insurance experience, allowing policyholders to have easy access to their policy information and the ability to take action on their insurance needs while on the go.

Online Account Management Capabilities

Managing your insurance policy online has never been easier with Universal Property Insurance. The company offers robust online account management capabilities that enable policyholders to view and update their policy details, make payments, and track claims status with just a few clicks.

This digital convenience empowers customers to have more control over their insurance coverage and simplifies the policy management process.

Digital Tools and Resources

Universal Property Insurance provides a suite of digital tools and resources to assist policyholders in understanding and making informed decisions about their insurance coverage.

These resources may include educational articles, calculators, and policy guides that help customers navigate the complexities of insurance. By offering these digital resources, Universal Property Insurance aims to empower policyholders with the knowledge they need to make confident choices about their coverage.

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How Universal Property & Casualty Insurance Company Ranks Among Providers

In the dynamic insurance landscape, Universal Property Insurance contends with several prominent competitors. A glimpse into these market players provides valuable insights into the overall industry:

  • State Farm: A widespread network of agents and a longstanding presence in the insurance market.
  • Allstate: A well-established brand with a reputation for innovative coverage options.
  • Progressive: Recognized for competitive rates, a user-friendly online experience, and a variety of discounts.
  • Liberty Mutual: Boasting a global presence and offering diverse coverage options.
  • Farmers Insurance: Known for personalized service through local agents and a range of comprehensive coverage options.
  • Travelers: Offers a wide range of insurance solutions with a strong focus on risk management.

Understanding the competitive landscape is essential for consumers seeking insurance coverage tailored to their specific needs. While each competitor has its unique attributes, Universal Property Insurance stands out through its customizable policies, efficient claims processing, and a diverse array of coverage options catering to the needs of property owners.

Does UPCIC have good ratings?

UPCIC has an A+ rating with the Better Business Bureau and has been accredited with the company since 2016.

Universal Property and Casualty has had 218 complaints filed against it in the last three years, and 106 complaints have been closed in the past 12 months.

The Insurance Journal states that Universal Property and Casualty was fined $1.26 million by the state of Florida in 2014 following certain unwarranted claims insurance and underwriting practices.

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Frequently Asked Questions

What products does Universal Property and Casualty offer?

Universal Insurance Holdings, through its subsidiary, the Universal Property & Casualty Insurance Company, offers homeowners, renters, condominium, and landlord coverage to its policyholders. This company is renowned for its robust universal insurance company rating.

Does Universal Property and Casualty offer renters insurance?

Yes, Universal Property & Casualty Insurance Company offers renters insurance, along with coverage options such as Neptune Residential Flood Insurance reviews and NJM sewer line coverage

How much is insurance with Universal Property and Casualty?

Universal Property and Casualty provides rate examples accessible through the Florida Office of Insurance Regulation website. It’s crucial to recognize that these rates fluctuate significantly based on location and various determinants. Additionally, UPCIC offers the option for obtaining online quotes via its website or through its insurance agents. Access to these features can be facilitated through the Universal Property and Casualty agent login portal.

What states does Universal Property and Casualty offer insurance in?

Universal Property and Casualty offers insurance coverage in Florida, Delaware, North Carolina, South Carolina, Hawaii, Georgia, Indiana, Maryland, and Massachusetts.

What does Universal Property and Casualty’s homeowners insurance cover?

Universal Property and Casualty’s homeowners policies cover the replacement cost for a home, coverage for other structures on a person’s property, and plenty of additional coverage options. UPCIC policies also include liability insurance to protect policyholders from lawsuits.

What discounts are available with Universal Property and Casualty homeowners insurance?

Universal Property and Casualty offers a number of discounts on monthly rates for homeowners insurance. These discounts include multi-policy, new home, home security, impact-resistant windows and doors, and claims-free discounts.

What add-ons are available with Universal Property and Casualty homeowners insurance?

Universal Property and Casualty offers a range of add-ons for homeowners insurance, including personal property coverage, sinkhole damage coverage, and additional living expenses coverage.

What is Alder Adjusting Corporation and what services do they offer?

Alder Adjusting Corporation is a company that specializes in providing adjusting services, primarily within the insurance industry. Their core focus is on assessing and evaluating claims to determine appropriate settlements. They prioritize quality service, especially for Universal Property customer service.

How does Brad Larson State Farm stand out in the insurance industry?

Brad Larson State Farm operates as an insurance brokerage affiliated with State Farm Insurance, offering a diverse array of insurance options such as auto, home, life, and business coverage. It’s plausible that Brad Larson serves as a licensed insurance agent representing this agency. For inquiries regarding Universal Property Insurance, you can reach out to their customer service team at the Universal Property Insurance phone number.

What is casualty property insurance and what does it cover?

Casualty property insurance, which is also recognized as property and casualty insurance, offers protection against property damage and liability risks. This insurance category commonly encompasses coverage for residences, automobiles, and liability associated with injuries or damages resulting from the actions of the insured individual. This includes universal property and casualty insurance company ratings.

Are there any notable Hartville Pet Insurance reviews worth mentioning?

Reviews of Hartville Pet Insurance can provide crucial insights into the experiences of pet owners who have availed themselves of Hartville’s insurance services for their pets. Positive reviews may emphasize excellent coverage and customer service, while negative reviews might highlight issues with claims processing or coverage limitations. These perspectives are valuable for those seeking Universal Property and Casualty Insurance Company reviews.

What factors make home insurance universal across different providers?

Universal homeowners insurance reviews encompass the fundamental coverage choices widely accessible across various homeowners insurance policies. These usually entail protection for the dwelling, personal belongings, liability, and extra living costs.

Can you provide an overview of Clovered Insurance and its offerings?

Clovered Insurance, an esteemed universal insurance agency, extends a diverse array of insurance solutions covering auto, home, renters, and life insurance. Their primary objective is to provide customized insurance options tailored to meet the individual requirements of their clients, earning acclaim in universal insurance agency reviews for their dedication to personalized service.

Can you share some insights from Matic Insurance reviews?

Reviews of Matic Insurance can offer valuable insights into the experiences of customers who have utilized Matic’s services for homeowners insurance. Positive reviews may highlight the ease of use and competitive rates, while negative feedback might mention issues with coverage or customer service. For assistance, customers can contact the Universal Property and Casualty Insurance phone number.

What sets North American Home Insurance apart from other providers?

North American Home Insurance provides a range of coverage choices tailored for homeowners. It’s advisable for customers to explore the company’s services, evaluations, and feedback to ascertain its suitability. It’s also beneficial to consider universal home protection reviews in this assessment.

What types of coverage are included in property & casualty insurance?

Universal property home insurance reviews typically encompass coverage for property damage, liability, and casualty risks. This entails protection for homes, vehicles, and businesses, along with liability for injuries or damages caused by the insured party.

What are the requirements for obtaining Puerto Rico car insurance?

Car insurance requirements in Puerto Rico may vary, but typically include liability coverage to protect against property damage and bodily injury liability caused by the insured vehicle. Additional coverage options may be available depending on individual needs, including those offered by Universal Insurance PR.

What distinguishes Sun Insurance Agency from other insurance agencies?

Sun Insurance Agency is an independent insurance provider offering various insurance options, such as auto, home, business, and life insurance. It’s essential for individuals to evaluate the agency’s offerings and reputation to ensure they align with their needs. For further assistance, customers can contact the universal insurance phone number.

Can you provide an overview of United Property and Casualty Insurance reviews?

United Property and Casualty Insurance reviews can provide insights into the experiences of customers who have used United’s insurance services. Positive reviews may highlight excellent coverage and customer service, while negative reviews may indicate issues with claims processing or coverage limitations. Additionally, customers may share universal property and casualty insurance company complaints, shedding light on areas where improvements may be needed.

How do customers rate Universal Auto Insurance in their reviews?

Universal Auto Insurance reviews can offer insights into the experiences of customers who have purchased auto insurance from Universal. Positive reviews may emphasize competitive rates and efficient claims processing, while negative reviews might highlight issues with coverage or customer service. For additional support, individuals can contact Universal Property via phone using the provided phone number.

What is Universal Causality and how does it relate to insurance?

Universal Causality, within the context of Universal insurance services, refers to the fundamental principle of causality in insurance. This principle underscores the relationship between an insured event and its cause, playing a pivotal role in determining coverage under insurance policies.

Are there any notable Universal Direct Insurance reviews available?

Reviews of Universal Direct Insurance offer valuable insights into the experiences of clients who have directly bought insurance from Universal. Favorable feedback often emphasizes the convenience and competitive pricing offered. Conversely, unfavorable reviews may point to challenges with the processing of claims or the quality of customer service. Additionally, customers seeking assistance, including information about Universal condo insurance or the universal claims phone number, can find relevant insights in these reviews.

What do customers say about Universal Home Insurance in their reviews?

Universal Home Insurance reviews offer valuable insights into customer experiences with Universal Insurance. Positive feedback often praises the comprehensive coverage and competitive rates, while negative reviews might mention issues with claims processing or coverage limitations. These reviews, part of universal insurance company reviews, provide a glimpse into overall customer satisfaction, including the quality of customer service provided by Universal Insurance.

How is Universal Insurance Company of North America rated among customers?

Customers evaluate Universal North America Home Insurance based on elements like the range of coverage choices, how claims are managed, and the quality of customer service. It’s crucial for individuals to conduct thorough research on Universal North America Insurance Company reviews to determine if it aligns with their requirements.

Where can customers find Universal Insurance Florida reviews?

Reviews of Universal Insurance in Florida offer valuable insights into the experiences of policyholders in the state. Favorable feedback often emphasizes the competitiveness of rates and the extent of coverage provided. Conversely, less favorable reviews might point out challenges related to processing claims or limitations in coverage. These reviews contribute to the overall rating of Universal Insurance.

Is Symmetry Financial Group a legitimate insurance organization?

Symmetry Financial Group operates as a reputable insurance agency, providing a range of insurance options and financial services. It’s advisable for customers to conduct thorough research on the company’s standing, evaluations, and feedback to ascertain its authenticity and dependability, especially when considering Universal insurance reviews.

How can customers determine if Universal Property Insurance is a reputable company?

To assess the reliability of Universal Property Insurance, examine its financial stability, customer feedback, coverage options, and claims process. Compare it with other insurers to make an informed decision. Additionally, check Universal Property Management reviews and contact the Universal Property phone number for further insights.

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Travis Thompson

Licensed Insurance Agent

Travis Thompson has been a licensed insurance agent for nearly five years. After obtaining his life and health insurance licenses, he began working for Symmetry Financial Group as a State Licensed Field Underwriter. In this position, he learned the coverage options and limits surrounding mortgage protection. He advised clients on the coverage needed to protect them in the event of a death, critica...

Licensed Insurance Agent

Brad Larson

Licensed Insurance Agent

Brad Larson has been in the insurance industry for over 16 years. He specializes in helping clients navigate the claims process, with a particular emphasis on coverage analysis. He received his bachelor’s degree from the University of Utah in Political Science. He also holds an Associate in Claims (AIC) and Associate in General Insurance (AINS) designations, as well as a Utah Property and Casual...

Licensed Insurance Agent

Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.

Reviews
for Universal Property & Casualty Insurance Company

2.40 (86 reviews)
5
June 11, 2017

Yuliana

Best Insurance Ever

Last week I had an accident, hopefully everybody was ok. I had full coverage and they gave me the best costumer service. Thank you guys. 
5
June 9, 2017

Alex9753

Review Universal

Great Experience! I adore Universal, they have been a very good car insurance for my new Hyundai Tucson car.
4
May 26, 2017

ExzoOrozco

First big wreck! but it was easy. :)

Even though my car had over $8,000 in damages, my claim was handled swiftly and with very polite service. I can't think of a complaint of the whole process. I'm a patient person, but they exceeded the expectations of any person.
4
May 9, 2017

edleonstgo

Automotive Insurance Review

Its a company with many years in the market. Great service and quick response when you make a claim.
5
April 20, 2017

tee

insurance

great insurance for good price. Easy to apply and they take monthly payments. East to do business with.
4
March 29, 2017

Elsa Gibbons

Universal review

Please Let me if your Policy covers the rate of survival for family members and bank paying the balance of the Morgage.
5
May 20, 2016

Hedin Ray Mitchell

Universal review

I'm hoping this is the right place. I've been trying to all your money I think for an accident happened back in 2014. I think or January 2013, I can't quite remember, but anyhow, I will head down working with payments of $40 when I'm trying to do 50. I've been in the hospital and so I mean you're kind of struggling a little bit here or even worse than I was some email me back if this is the right place
1
July 2, 2015

Charity McNeely

Universal review

This is what it's like to get a bad review from me. Well deserved. If there were such a thing as negative stars, Universal Insurance Company would get -5 stars from me. ‪#‎UniversalInsuranceCompany‬ is THE WORST company I have ever had the frustration of dealing with, not only in the insurance field but in any field, anywhere, at any time. I would recommend them only to people who I despise, and only then to make sure they spend half of e...
This is what it's like to get a bad review from me. Well deserved. If there were such a thing as negative stars, Universal Insurance Company would get -5 stars from me. ‪#‎UniversalInsuranceCompany‬ is THE WORST company I have ever had the frustration of dealing with, not only in the insurance field but in any field, anywhere, at any time. I would recommend them only to people who I despise, and only then to make sure they spend half of each day in Universal Insurance Company's horrid automated hold line. I kept Universal for several years, without incident. Unfortunately, insurance is only useful when you DO have an incident. I was in an accident in May of this year which, by the other driver's admission and by the police report, was entirely not my fault. Since that time, Universal Insurance Company made several terrible mistakes, any one of which would have prompted me to find a new carrier. If you are interested in the details, I have, in my outrage, detailed them below. In Chronological order. Universal: 1) refused to help me with any information or legal advice about my car/claim/insurance adjuster 2) on every occasion kept me on hold for at least half an hour, even if I had a simple issue 3) took my deductible out of my settlement and send me a check without notifying me or having me agree to the process 4) lost my checking information which had been current and active for more than a year, instead reverting back to a closed account number, which almost resulted in a lapse in coverage as they did not call me and only sent me a notice by mail a few days prior to terminating my policy 5) raised my insurance rate after my accident (in the amount of $25 per month) after ASSURING me that it was NOT an at fault accident and would not change my premiums 6) after I canceled my policy and got new insurance through ‪#‎StateFarm‬(love those guys!) they sent me a bill for $125.00 with a notice that said it would be sent to a collection agency within 10 days 7) after the $125 bill sent me another for my increased insurance rate as if my policy is still in effect. 8)Today, stupidly, I called to try to tell the company, for their benefit more than mine, that I had canceled my policy and had paperwork from them proving it. Alas, I only briefly talked to an actual person who told me he would connect me in just a couple of minutes to someone and we could definitely sort it out. I spent 20-30 minutes on hold before giving up, for the very last time on this wretched company. May Universal Insurance Company at 770 Highland Oaks Drive Winston Salem, NC 27103, their incompetent staff, their awful, awful customer service, and that ugly letterhead burn in the fire of a thousand suns.
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