Travelers Insurance Renters Insurance Reviews
3.10 / 5 based on 21 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
Travelers Insurance is the second largest issuer of personal insurance policies in the United States, and holds the number 89 position on the Forbes top 500 companies. What is unusual about Travelers is that they have achieved such a high ranking even though their policies are largely sold through independent agents rather than dedicated sales. In 2006, Travelers was purchased by the MetLife Insurance group, but has retained their operating name.
Company InformationOne Tower Square
Hartford, CT 06183
(860) 277-7002 (Fax)
Last Updated: 2018-02-17
Company Reviews (21)
Worst Customer Service & Scammers, February, 2016
I had them for auto insurance before I began seeing hidden charges. I cancelled them and moved to Geico who are great. I needed renters insurance and Geico uses Travelers for it so I've had no choice but to go with them for it. Their customer service sucks. They wouldn't remove a $10 late chge from a bill when I never received the original bill. I went to Geico and they immediately removed the charge for me but Travelers? They couldn't be bothered. If it means them losing a penny they will not help you at all. By all means stay clear of this company. They are money grubbing rude scammers.
GREAT UNTIL YOU FILE CLAIM, THEN WATCH OUT!!, May, 2015
Travelers may be a great company, that is, until you have a renters claim for theft. Then they himm and hawww, and run you around in circles for months and then send you a reservation of rights letter which basically tells you that they are thinking of denying your claim in the future. they assign an investigator to you who couldn't find his own eyeglasses with both hands. It has now been four months since the claim has been filed and all I keep getting from the adjuster is "the case is still under investigation." This involved a pair of diamond and pearl earrings which were stolen by a woman who scammed me. Stay as far away from this company as feasibly possible! Insurance companies don't make any money by paying claims. They make no money on premiums; they only make money by not paying claims or by cheating you and paying you less than the claim should be paid. I'm not holding my breath to see any monies whatsoever from this company. I'm cancelling my coverage. After all, what good is an insurance company who won't pay a claim?
Travelers does not pay claims , October, 2015
At Travelers, we understand that no one ever wants to file an insurance claim. So we go out of our way to make the claim experience as stress-free as possible for customers. Our knowledgeable claim specialists will respond to your needs with speed, compassion, integrity and professionalism. This is a lie and a joke.
I moved from Colorado to Alabama and when I got to alabama I noticed some stuff was missing. I called to file a claim and from the 1st second I was treated as a criminal. I have had travelers for 2 and a half years and I had no choice but to drop my claim. My claim was not big enough to cover what a attorney would have cost me. Travelers will do anything to get out of paying a claim. Just read the reviews. If you have traverlers and you have to file a claim give them as little information as you can as they will use it against you.
Nightmare, September, 2015
Was easy to set up this account and the price was right. Ultimately, though, you get what you pay for. I submitted a claim for lost wedding ring and provided receipt and appraisal. The response was to find some scammy appraiser to show some ridiculous low-ball amount. Ultimately it barely covered the deductible, so I netted $100 on a loss of > $1000. Immediately post-claim we moved business to a trusted agent a friend knows. Oh, and the customer service was horrendous, felt like they thought it was a game or negotiation to see who could win.
No ulterior motive, but just hope people who read this can avoid my fate. This was simply bad business and a nightmare to deal with.
after 1 claim premium tripled, September, 2015
I had been a customer of travelers since 1998. In all those years I had only filed 1 claimed. The claim was researched and paid. Afterwards my monthly premium tripled. I received no notification of the increase and absolutely no loyalty as a customer of more than 16 years.
Comparing new companies, August, 2014
Relocating and need to find new insurance company.
Satisfied with present company, but was told I would have to get a new company.
They will not renew , February, 2014
Occupancy went from owner occupancy to renter
occupancy so they decided not to renew
No renters in FL, August, 2012
They dont offer insurance for renters in FL
poor customer service, April, 2016
Never received my bill. No Reminder Notice nor an email was sent to me. They refused to remove the $10 Late Fee and admitted "we have no mechanism for sending out a Reminder nor the ability to reverse a late fee." I'm changing companies and informed Geico they need to reconsider using Travelers for Rental/Homeowner policies.
Cost is Good but overall horrible company, April, 2016
Customer service is very rude, unaccomodating for long term customers. ideal if you pay at one time otherwise you will never receive an invoice then when you do there will be a bunch of hidden fees added to cost. When you call and say you never received an invoice, they do nothing. Understandable why this is the low cost provider since customer service is horrible, miss sending invoices, and have operators that will frustrate you.
Website inaccurate, March, 2016
Website inaccurately displays your due amount. Disregard ALL information on the website and just pay your minimum every month --- it will tell you that you owe nothing, and then they cancel your policy and up the charges by 65%.
SCAM SCAM SCAM SCAM
So stressful!!! Horrible!, March, 2016
This was my first time ever filing a claim in my life. My first time having renters insurance. I didn't think insurance companies were this ruthless. My adjuster Mary Carter Sidnow was so rude and treated me like a criminal. My pipes busted and I had water damage throughout my whole house. I was displaced for a month and I serious dreaded having to deal with her. My landlord and contractor also felt that she was rude and cold. When i asked her multiple times for her supervisors number, the first time, she ignored me then the 7th time, she hung up in the middle of giving it to me and denied it afterward. They are snakes! I can't wait until my policy is over in a couple months. I will surely switch to a better insurance. I guess it was my fault they were the first company I called and just decided to go with them. I should've read the reviews.
More About Travelers Insurance
Travelers Insurance Company prides itself on constant innovation and excellent customer service. These are the top two reasons as to why they have been in business for over 150 years. Travelers Insurance formed through the merging of two different insurance companies: the Saint Paul Fire and Marine Insurance Company, and the Travelers Insurance Company. The two officially merged on April 1, 2004, officially becoming what is now know as Travelers Insurance Company.
Travelers Insurance's primary operations are in the United States; however, the company has several international offices, including those in the United Kingdom and Canada. Travelers Insurance Company has at least one office in each of the fifty U.S. states, as well as a detailed website complete with an online claims center. The company offers insurance policies for both businesses and individuals.
Personal Insurance Plans
- Boat and Yacht
- Wedding and Private Events
- Identity Fraud Protection
- Valuable Items Coverage
Business Insurance Plans
- Small Businesses - Business Owners, Automobile, Umbrella, Worker's Compensation
- Mid-Sized Businesses - Specialized Risk, Liability, Loss Prevention, Umbrella
- Large Businesses - Property, Casualty, Management and Professional Liability
- Surety Bonds
- International Business
- Risk Control
Travelers Insurance has a special Premium Audit available to their customers. This process will look for available discounts and other details regarding their accounts, and will adjust the cost of each premium accordingly. Other discounts are available by bundling policies. For example, combining home, and automobile insurance, along with other types of insurance can net a potential customer a savings of up to 20%.
The Travelers Insurance website is very detailed, and it contains a listing of all of the types of insurance plans that the company offers. Insurance quotes are available online, and policies can be purchased on the spot. There is also an online claim center and bill-paying option.