Travelers Insurance Car Insurance Reviews

  • 2.05 / 5 based on 57 Reviews | Submit Your Review
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    Travelers Insurance is the second largest issuer of personal insurance policies in the United States, and holds the number 89 position on the Forbes top 500 companies. What is unusual about Travelers is that they have achieved such a high ranking even though their policies are largely sold through independent agents rather than dedicated sales. In 2006, Travelers was purchased by the MetLife Insurance group, but has retained their operating name.

    Financial Ratings

    A.M. Best:A++
    S&P Rating:AA
    Moody's Rating:Aa2
    Fitch Rating:AA

    Company Information

    One Tower Square
    Hartford, CT 06183
    (860) 277-0111
    (860) 277-7002 (Fax)
    http://travelers.com


    Last Updated: 2018-05-24

    Company Reviews (57)

  • 4 of 4 people found the following review helpful.

    HORRIBLE CLAIMS EXPERIENCE, December, 2015

    They didn't stick up for us, their client, when we told them we weren't at fault. We even hired a lawyer to defend us AND them. They proceeded to pay off the other party without letting us know and didn't even bother reaching out to us to get all of the medical bills I had piled up squared away after doing so. It has been more than a year and while I was under the impression all of my bills had finally been paid, I recently received a letter from a debt collector saying I still owed the hospital some money. This horrible experience that sent me to the ER only got worse and has lasted more than a year. AVOID THEM AT ALL COSTS.

    • Car Insurance
    • Carrollton, TX
    • Female
    • Customer for 5+ Years
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  • 3 of 3 people found the following review helpful.

    blood sucking company, November, 2017

    perfect driving record for over ten years with travelers. no tickets, no accidents, no claims. paid over $2,000/yr for 2 cars premiums. hit something in the road on interstate at 75 mph. had a $1000 claim. they increased my premium more than $800. this is a horrible company. buy your insurance ANYWHERE else.

    • Car Insurance
    • Fort Collins, CO
    • Customer for 5+ Years
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  • 3 of 3 people found the following review helpful.

    unsatisfied, November, 2017

    customer service is bad hope they can change. the agent was discrimination to the elders. and have threated to claimer by distort the information and make fails information of claimer. the agent was neglect the job, not honest to the fact which customer reported.

    • Car Insurance
    • Saint Louis, MO
    • Customer for 5+ Years
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  • 3 of 3 people found the following review helpful.

    Sloppy Billing, October, 2017

    Found out this company cancelled my insurance while I was out of the state and when I called them to ask why, it was because I didn't send them proof of insurance from 2 years ago! Didn't matter that I had sent proof of current insurance! Asked where they sent the cancellation notices and it was to the address. Asked them what my billing address was and they wouldn't answer because it was different from the physical address. Wouldn't admit their mistake. DO NOT GET INSURANCE THROUGH THIS COMPANY!

    • Car Insurance
    • 45 Year Old Female
    • Customer for Less than 6 Months
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  • 2 of 2 people found the following review helpful.

    Very bad experience , May, 2017

    My car is still on the body shop. Already been there for 2 months for repair from an accident. I have to pay rental car for insurance keep on delaying the supplement and parts needed.

    • Car Insurance
    • Towson, MD
    • 40 Year Old Male
    • Customer for 5+ Years
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  • 2 of 2 people found the following review helpful.

    Good, October, 2016

    Once I got the new car my insurance kept going up because of the Lease. Auto manager did not explain that to me at purchase.

    • Car Insurance
    • Bradenton, FL
    • 68 Year Old Female
    • Customer for 1 - 2 Years
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  • 60 of 61 people found the following review helpful.

    Raised my premium after being a loyal customer, September, 2012

    After 5+ years of being their customer, they decided to raise my premium one thousand dollars and their explanation was that my credit score was bad. Totally bs'ing, because my score is 720+ and I have no accidents or violations. I have never made a claim, and I always pay in full for the premium.

    • Car Insurance
    • Delray Beach, FL
    • Customer for 5+ Years
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  • 47 of 48 people found the following review helpful.

    Worst insurance company ever, May, 2015

    We have had Travelers car insurance for five years or longer. A few of my children had accidents and they paid the claims. Prices went up so we had our children get their own insurance with other companies because they would not give us an umbrella policy because of the claims. A year and one half later they added one of girls back onto our policy, made it retroactive to six months previous, and raised our rates. She has her own insurance, but they said we have to pay for her but she would not be covered by Travelers! After being off their policy for nearly a year and one half, they said she should have never been taken off, even though they wanted her off. Don't even consider them for your insurance! They are very dishonest!

    • Car Insurance
    • Fort Collins, CO
    • Customer for 3 - 5 Years
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  • 42 of 43 people found the following review helpful.

    How incompetent can an insurance Company be, March, 2013

    First, the policy that I got with Travelers Ins. was fair at best. I am a safe driver, no speeding tickets, no accidents, and a super credit rating. Nevertheless, this company charged me over $500.00 per year with a $1000 deductible. I agreed to it because I was trying to group it with homeowners insurance, which was not readily available in Florida at the time. Second, these morons could not even document the correct VIN number and model of my auto on my policy despite the fact that I gave them the correct documentation. Third, I made the mistake of signing up for automatic payment. I've notified them that I am not renewing this policy but they consider an email notification insufficient to stop the automatic payment process. I have to submit a document signed by myself and a witness certifying that I want this service cancelled. Really????

    • Car Insurance
    • High Springs, FL
    • Customer for 1 - 2 Years
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  • 26 of 27 people found the following review helpful.

    Raises insurance, October, 2015

    Have been with Travelers for over 5 years. My rate for car and home has gone up over $120 for no apparent reason. The rep has horrible customer service.

    • Car Insurance
    • Bonner Springs, KS
    • Customer for 5+ Years
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  • 26 of 27 people found the following review helpful.

    Terrible Service, June, 2015

    I've had Travelers auto, home and business insurance for over 10 years. As soon as I file one claim they turned on me. They refused to pay to have my vehicle repaired. They also cancelled half of my coverage and then proceeded to raise the rates on the remainder of the insurance that I still had to a ridiculous amount. They made it very clear that my business was not valued and they didn't about my injuries or my damaged vehicle. I immediately switched all my insurance to another carrier and saved $300 per year.

    • Car Insurance
    • Charlotte, NC
    • Male
    • Customer for 5+ Years
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  • 25 of 26 people found the following review helpful.

    Unprofessional Business Practices , January, 2016

    We had Travelers Insurance for approximately five years. I was involved in a collision while driving a state owned patrol car. I was not found at fault or cited for the collision however Travelers raised my yearly rate over $400. I called and spoke with my agent who corrected the problem and admitted that my driving recorded showed I did not contribute to the collision and my rate should not have been increase. Called and got insurance with USAA the next day and saved approximately $1000 a year compared to my raised rate with Travelers. I feel this way a unprofessional way of conducting business on Travelers part.

    • Car Insurance
    • Greer, SC
    • Male
    • Customer for 3 - 5 Years
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  • 22 of 23 people found the following review helpful.

    Bad Service, August, 2015

    After filing a claim I had no idea where to take my vehicle. The only guidance I received was "you can take it to any body shop." After getting my car into a shop and requesting a rental car the representative booked a rental for an enterprise several miles away when there was one in the shop I went to. The agent was very rude the day of pick up and was arguing with me and the mechanic. I had to call a manager and after being on hold almost ten minutes finally got the issue resolved. Discussed I wanted to file a complaint and he said he was not the representatives manager so would pass it along. It's been 2 weeks now and no one has gotten back to me from the company. I called my personal agent and they have also tried contacting Travelers with no response. Meanwhile the other people involved in the accident got their car fixed the same week and seemingly received great customer care. I will not be renewing with this company and am very disappointed with the service.

    • Car Insurance
    • Westminster, CO
    • 26 Year Old Female
    • Customer for 1 - 2 Years
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  • 17 of 18 people found the following review helpful.

    Denied Flood Claim, June, 2015

    Travelers denied my flood claim despite the fact that I've been a loyal customer for 2 years. They also charged me an outrageous premium only to provide no coverage during a time of crisis. I've moved on and received quotes at half the price for better coverage.

    • Car Insurance
    • Houston, TX
    • 26 Year Old Female
    • Customer for 2 - 3 Years
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  • 16 of 17 people found the following review helpful.

    worst customer service with claim filing ever, March, 2015

    had an accident last year which was not my fault. My car was totaled. Travelers took over my claim and said my money for the lost would soon be sent. 2 months later received money. Claim reps in Albany lied to me constantly.

    • Car Insurance
    • Buffalo, NY
    • Customer for 2 - 3 Years
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  • 29 of 31 people found the following review helpful.

    Zero service, angry at cost, August, 2015

    This is a true account. I posted this review on another site, I swear it is 100% accuarte.

    My wife and I had Traveler's auto AND homeowners for 15+ years. We are both professionals with postgraduate degrees and more than 10 years each employed with our respective companies, both with no debt and excellent credit, and had NEVER missed an insurance payment. Home completely paid for. It seemed at the time, and for many years after, to be inexpensive and convenient.

    15 years later,I got a speeding ticket. Let me reiterate, we were both 40+yo in white collar jobs, with NO prioir claims, ever. Less than 10mph over the limit. Traveller's dropped me, saying I was eligible to reapply for coverage after at least 3 years. My wife's auto coverage alone increased to MORE than our combined full coverage auto + home. PLUS, what, Traveller's did NOT tell me, is that they also dropped my wife's auto insurance, even with no violations in 20 years, because I alone got ticketed. Why were they still billing us, even though she/we were dropped? We were NEVER informed of this, and she was unknowingly to both of us, driving uninsured for about 2 months before I switched both our policies.

    In the end, I switched us both to the "gecko" insurance, with IDENTICAL home+auto coverage, better customer service, and saving slightly over $2K/year. This is completely true.

    • Car Insurance
    • Knoxville, TN
    • 50 Year Old Male
    • Customer for 5+ Years
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  • 14 of 15 people found the following review helpful.

    Horrible Car Insurance Company! , February, 2016

    These guys are money-hungry! They overcharged me for MONTHS. I was able to find the same coverage for less than half of what I was paying with Travelers. Not to mention that upon cancellation of my policy, and being told I didn't owe any other money, they went into my bank account and drafted out another payment. I am so angry, and they refuse to keep their word. They are liars, money-sucking leeches. WORST WORST WORST COMPANY EVER!

    • Car Insurance
    • Fairfield, CT
    • Customer for 3 - 5 Years
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  • 12 of 13 people found the following review helpful.

    Horrible, February, 2016

    This is by far the worst company ever ... I wouldn't recommend it to my worst enemy ...they will mess you over bad especially claims ... This is by far the worst mistake me and my husband has ever made... And will take their precious time to call you and get you tooken care of but will take your money on time with no problems..

    • Car Insurance
    • Gainesville, GA
    • Female
    • Customer for 6 Months - 1 Year
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  • 11 of 12 people found the following review helpful.

    Horrible staff, May, 2016

    Staff has zero knowledge of policy, everyone gives you different information, refuse to reimburse you when they said it would be covered, the supervisor is extremely rude and refuses to help you. Lawsuit is seriously being considered at this point...

    • Car Insurance
    • Van Nuys, CA
    • 56 Year Old Female
    • Customer for 1 - 2 Years
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  • 7 of 8 people found the following review helpful.

    WOW!!, August, 2016

    Just moved back to PA and was updating my address as well as policy. Was informed that they could not rewrite my policy because my wife got into a fender bender in a parking lot. Cost was under $2500. Kicker is that she was driving her car under her own insurance policy. I HAVE NOT BEEN IN AN ACCIDENT OR HAVE HAD A TICKET IN OVER 25 YEARS!!!! STAY AWAY FROM TRAVELERS INSURANCE!!!!!!!!!

    • Car Insurance
    • Bowie, MD
    • Customer for 5+ Years
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  • 6 of 7 people found the following review helpful.

    Appalled by Travelers , February, 2016

    Needed new insurance. My parents are with traveler's so I spoke with them. Got a quote of $79/month and signed up on the spot. 30 minutes later, the guy calls back and says he made a mistake, it will be $96/month.

    Ouch, but ok. I can shop around later. So a few months in to my policy I get a new credit card and my autopay to travelers is declined. I log in to make the payment manually and update my billing info... and I see I owe $233 for 2 months.

    Wait. $96 + 96 = 192. Confused, I call customer service. They explain to me that 2 months prior, they had done an audit of my account and found ANOTHER mistake they had made, so they increased my policy by $10/month.

    Now I'm already annoyed by this apparent bait + switch game they're playing but... $106+106 = 212... not my bill of $233.

    I ask the guy on the phone and he explains that they are not just charging me an extra $10 going forward.... nope. They are ALSO charging me an extra $10/month back to the inception of my policy.

    This not only makes NO SENSE (it is impossible for me to travel back in time to 3 months ago, crash, and need to make a claim), but is WRONG. I did not agree to this new quote.

    The guy on the phone is completely indifferent.

    Needless to say, I got a quote with Geico in less than 15 minutes that is saving me $34 per month. My entire family is appalled by Travelers idea of customer service and is switching ALL their policies as well.

    • Car Insurance
    • Forest Grove, OR
    • Customer for Less than 6 Months
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  • 16 of 19 people found the following review helpful.

    Stay Away from Travelers, May, 2016

    This is the the worst insurance company I have ever been with. I was directed there through an agent who promised me that if I bundle my renters insurance and auto insurance as well as payroll deductions, I would get a greater discount. After an hour on the phone, we agreed to the price of $1548. In two months, my coverage jumps to $1825.2 without sending me any notification. When I tried to reach out to them to get answers, I was given the old run around ( "drop calls", line transfer, long hold, voice mails) you name it. As a result, I decided to terminate the service. They continue to send me a bill and threaten to take me to the collection agency ( ruin my credit score) if I did not pay. I called them again to investigate the reasons why my insurance balloon without my knowledge. They replied that they need " proof of continous coverage" prior to their service. I called up my old insurance company and send them my documents. They told me that this was all they needed and that I will be given a refund back. I hear nothing for the next 2 days and decided to email them. They told me that because my coverage did not meet their expectations, they cannot honor that refund. I did more research on this company and found that I am not alone. There are many others who are scammed by this evil corporation TRAVELERS. They will give you what you want to hear and increase the cost behind your back due to hidden fees and missing documents that was never specified in the original agreement. Please do yourself a favor and stay away from here. I do not want innocent people to get screwed by Travelers. When it's too good to be true, it is.

    • Car Insurance
    • Lone Tree, CO
    • Customer for Less than 6 Months
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  • 13 of 19 people found the following review helpful.

    Best in Claims, March, 2012

    I loved the my insurance company took care of my claim, my son tryed to miss the deer and ran into a ditch. My son was ok, but my car needed lots of help. They had it towed and fix in no time, the gave me a rental at no charge to me so I could keep up my household. The person from Travelers auto insurance took care of my claim was so nice.

    • Car Insurance
    • Byron, GA
    • Customer for 3 - 5 Years
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  • 7 of 11 people found the following review helpful.

    Mrs. Flores, March, 2012

    I chose Travelers with help from my agent. I wanted to insure 2 homes and 3 autos. I have been very satisfied with their service. When my husband and I suffered serious illness this company worked with us to save our coverage.

    • Car Insurance
    • Dallas, TX
    • 80 Year Old Female
    • Customer for 5+ Years
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  • 3 of 6 people found the following review helpful.

    They changed there policy regarding teen drivers., September, 2015

    They changed there policy regarding teen drivers without notifying us. Then when i tryed to add my son to my policy they refused to cover him. I will be changing my insurance company.

    • Car Insurance
    • Branchville, SC
    • Customer for 2 - 3 Years
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  • 4 of 10 people found the following review helpful.

    Review, March, 2012

    This year I also added Umbrella Liability policy, and homeowners policy, because after shopping premium rates for a number of years, Travelers always comes out on top.

    • Car Insurance
    • Ball Ground, GA
    • 78 Year Old Male
    • Customer for 2 - 3 Years
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  • 1 of 1 people found the following review helpful.

    Bad faith insurance company, January, 2017

    I've had coverage through travelers for two years.when I was in an accident my insurance company had towed my car to a collion place only to find out my electric car had been towed in park. My batteries were fried from being over charged. My back tires warn, my brakes ruined. The insurance company is refusing all liability for totaling my car I had intrusted to them, to take care of while it was being fixed. The original claim handler was honest and told me what had happened. Sense then the claim handler was switched 7 times, each new handler saying they cannot tell me anything about my claim. the company has been trying to cover up there tracks.this has been going on sense sep 6th/ 2016 to Jan/09/2017 and still continued. Travelers had also failed to respond with the collision place they had towed my car to and abandoned my car there without my knowledge. Now my broken car is missing that i am still making payments on.

    • Car Insurance
    • Roseville, CA
    • 27 Year Old Female
    • Customer for 2 - 3 Years
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  • 1 of 1 people found the following review helpful.

    Supervisors are Committed to Customer Satisfaction, June, 2016

    We were in a four-car accident that was found quickly to be not our fault. It was a Sunday and we needed to quickly arrange a rental car for Monday for my husband. Traveler's could not help us because the day of the week. Our car, which we loved, was took to the state-recommended tow lot. Traveler's couldn't figure out what adjuster was responsible for reviewing our claim. But they did tell us that we might have to pay car rental fees out-of-pocket. We were livid by the treatment and had our claim escalated to supervisors. The supervisors were SPECTACULAR! They made sure our claim got looked at and continuously checked in with our regarding our service. As more problems arose (amount of the settlement was based on inaccurate estimates of the wrong car, No response from claims adjusters, Removing our stuff to the Traveler's Impound lot without our notice or a way to get things back, etc), the supervisors continuously stepped up to rectify the situations. In the end it all worked out wonderfully because of two or three select supervisors. It shouldn't be this way, only have competent people at the top, but it is and that we can live with as an option, as long as those people try to continue to improve their organization. A LOT more training needs to be given to people who are in non-management positions. But, we TRUELY appreciate the work done by managers to make sure customer needs are truly met.

    • Car Insurance
    • Washington, DC
    • Customer for 1 - 2 Years
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  • 1 of 1 people found the following review helpful.

    Unfair claims- BEWARE, March, 2016

    This company is the absolute WORST! I have been paying high premiums for the longest time. I was involved in a horrible car accident involving 3 cars (including a huge pick-up truck). I was diagnosed with moderate to severe hearing loss because of the hard impact. I had a 500k bodily injury policy + uninsured/underinsured motorist claims and wished to redeem it. I am a classical violinist and have been my whole life and my career depends SIGNIFICANTLY on my ability to hear. Travelers insulted my livelihood tremendously by continuously offering the lowest settlement payout possible, even after I had an attorney fight for very fair compensation. I was told my case was worth 500k by my attorney, but travelers would not pass 200k in a settlement before going to court. Do NOT waste your time + money paying high premiums with this god awful company when they aren't going to take care of you as they promise.

    • Car Insurance
    • Sewell, NJ
    • Customer for 5+ Years
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  • 1 of 1 people found the following review helpful.

    Excellent customer service!, September, 2015

    I have only been a customer of Traveler's for about 2 months now, and had to make my first call to customer service today. My old policy ended 3 days before I signed up with Travelers, and I recently got notice from the DMV about the lapse, and some documentation they needed. I called in to Travelers so that someone could send the paperwork to the DMV. I can't remember the woman's name who helped me, but she was SO upbeat and friendly. You could tell that she enjoys doing her job and helping people. After placing me on a brief hold, she came back to get a few more pieces of info and was able to submit the paperwork that they requested online. Her great attitude, and the quick way she helped me was very appreciated. Good customer service is hard to come by and it made my day to have such a good experience.

    My overall experience with Travelers so far has also been great. The rate that I have was over $80 cheaper than what I found with other companies, and my coverage is a little better. Making payments online is easy, and as explained above the customer service so far has been great. I have not filed a claim or had any accidents, but I feel confident that should anything happen, they will take care of it quickly and happily.

    • Car Insurance
    • Greensboro, NC
    • Female
    • Customer for Less than 6 Months
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  • 1 of 1 people found the following review helpful.

    Did not satisfied!!!!!!!, August, 2015

    First month premium is really high and never got refund back.

    Premium is as much as previous insurance.

    Every time talk to representative after 5 calls only 1 that nice.

    After cancellation still subtract the money from my account and refund is incorrect!!!!

    • Car Insurance
    • Austin, TX
    • 21 Year Old Female
    • Customer for 6 Months - 1 Year
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  • 0 of 2 people found the following review helpful.

    Look elsewhere Customer Service is a joke, April, 2016

    I recently moved and needed to switch my Auto Insurance to my current states. I went with Travelers because a coworker said they have always been good to them. Anyways got my quote and paid and they requested proof i had my previous carrier for 5+ years. I tried my best to provide proof sending in as much information as I had available. Anyways they cancelled my policy and never told me and 2 months i went without out because they cancelled it over proof. Anyways i called them and tried to start my insurance back up and they said they couldnt provide insurance to me and i should look elsewhere. Never would recommend Travelers to a friend

    • Car Insurance
    • Snowmass Village, CO
    • Customer for Less than 6 Months
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  • 0 of 1 people found the following review helpful.

    Great communication, January, 2013

    I have had 2 auto accident claims with Travelers over the past 2-3 years. One was my fault, one was the other driver, but he didn't have insurance.

    Travelers did an excellent job from start to finish.

    • Car Insurance
    • Concord, NC
    • Customer for 1 - 2 Years
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  • 0 of 0 people found the following review helpful.

    Very bad company, no insurance coverage, March, 2018

    rear ended in 2008, travelers pay nothing.

    I have been rear ended again tthis year 2018, still pending. Dont know if they will pay anything. the accident in both cases was not my fault.

    • Car Insurance
    • Ozark, MO
    • Male
    • Customer for 5+ Years
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  • 0 of 0 people found the following review helpful.

    Avoid This Company, February, 2018

    Worst experience ever in 45+ years of buying auto insurance. In a telephone call, the "Welcome Center" agent was annoying and offensive, even to the point of implying I was lying because my current situation did not match the information he had from some suspect source. This was 4 days before my policy was to be effective. The experience was so unpleasant I called and immediately canceled. I would avoid Travelers at all costs, no matter the premium.

    • Car Insurance
    • Mobile, AL
    • Customer for Less than 6 Months
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  • 0 of 0 people found the following review helpful.

    Terrible Customer Service!, February, 2018

    They never call you to tell that your policy is going up. Automatically puts your children on the policy because they live with you, after you tell them they are too expensive and that I am looking for different insurance and do not put anyone else on my policy. They get every dime out of you. When you cancel your insurance policy they make everything so difficult. They want proof of my new insurance before they cancel my policy. Never again’ They are so rude on the telephone. I would definitely shop around before any of your children get their licenses or else you will get a notice in a mail stating you owe so much more money. They are so expensive!

    • Car Insurance
    • Dyer, IN
    • Female
    • Customer for 2 - 3 Years
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  • 0 of 0 people found the following review helpful.

    Phone agents mislead and claim to NOT know things, November, 2017

    Had travelers a good while. Phone agents when questioned claim to not know anything about insurance points. They outright lied to me about the cost of a accident for the other person. Because of that we did NOT claim our damage because it would given us 2 insurance point rather than 1. We could have made our claim ($500-600) and gotten no additional points. DISHONEST!!!

    • Car Insurance
    • Raleigh, NC
    • 64 Year Old Male
    • Customer for 5+ Years
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  • 0 of 0 people found the following review helpful.

    Chagne your rates for no reason, October, 2017

    We traded one of our vehicles and when we did we let our 22 year old have the new vehicle and my wife took the old one. When I got the policy the charge for the vehicle that my 22 old was drive went up even though now a 48 year old is driving it who has a perfect driving record. They could not give me an explanation. They put information into a black box and they have no information on what comes out. went up over $300 a year and we now have less valuable vehicles than before. I give up!

    • Car Insurance
    • Gibsonville, NC
    • 50 Year Old Male
    • Customer for 5+ Years
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  • 0 of 0 people found the following review helpful.

    CEO should get involved, June, 2017

    The online person was a jerk. He thinks it's a big game and doesn't care about me or Travelers, I decided to stay with AAA of So Cal there is no way they would greet customers like this.

    • Car Insurance
    • La Verne, CA
    • 65 Year Old Male
    • Customer for Less than 6 Months
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  • 0 of 0 people found the following review helpful.

    Covered by parents , November, 2016

    This insurance seemed to have great coverage but the price was very high. Now that I am looking to buy insurance on my own I need something cheaper

    • Car Insurance
    • Orlando, FL
    • 26 Year Old Female
    • Customer for 5+ Years
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  • 0 of 0 people found the following review helpful.

    Incorrect payment to body shops, September, 2016

    I have made two auto claims with Travelers, and both resulted in the incorrect amount paid to the body shop. When picking up my car, I spent hours trying to work it out. Travelers admits their mistakes but I spend hours at the body shop. They refuse to make any type of monetary discount for the time spent with voicemails and employees to correct their mistakes. I have a credit card, paid in full with an email sent that confirmed I would be reimbursed, but don't know what would have happened if I did not have credit.

    • Car Insurance
    • Largo, FL
    • Customer for 1 - 2 Years
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  • 0 of 0 people found the following review helpful.

    You get what you pay for - , June, 2016

    Travelers has by far the cheapest insurance option out there for me, but after going through a small auto accident and medical claim, they completely threw me under the bus and did not even come close to covering the auto or medical expenses. I would have been much better off putting my insurance premium in the bank and paying for this out of my pocket then relying on these crooks.

    • Car Insurance
    • Minnetonka, MN
    • Male
    • Customer for Less than 6 Months
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  • 0 of 0 people found the following review helpful.

    Bad, June, 2016

    Had accident with a deer and they almost double my insurance, so I changed company's for a lot lot less

    • Car Insurance
    • Medina, OH
    • Customer for 1 - 2 Years
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  • 0 of 0 people found the following review helpful.

    Horrible!!!, June, 2016

    Horrible company!!! I bought an auto policy in May 2016 and Travelers asked me to submit some proofs of my previous coverage. I uploaded everything to their web site and thought I am good now, but NO. In the end of May I received a letter that my premium will be raised for $75 . I did not understand nothing from that letter because for the explanation Travelers wrote "change automobile". So I decided to call them... and that's where the fun begins! After waiting 30 min for a representative to find the answer she finally told me she need to speak with her director because she doesn't see the reason why my premium has to be increased. The next day she called me and said that they didn't receive a proof, later in 3 minutes she said that they received a proof... and every time like oh, let me see here, oh let me check this. I am not stupid and I can say that when the person can not answer your question directly she is just lying and trying to make some time to come up with a new idea. So in the end she said that she doesn't see my policy from 4 years ago. I explained that I only have my driver's license for 3 years and 10 months as well as the car and that's when she found the perfect answer. She said that my quote was based on 4 years non-stop policy and since I only have 3yr and 10 month I don't qualify!!!

    Where have you been when I purchased it?! No one ever asked me for how long I have policy and they just decided to give me that "discount" to charge extra money in the future when I already purchased my premium! Liars all I have to say!!!

    • Car Insurance
    • La Grange, IL
    • Female
    • Customer for Less than 6 Months
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  • 0 of 0 people found the following review helpful.

    The Worst Insurance Ever!!!, May, 2016

    This is the worst insurance agency ever! I've been with this company for over 10 years, and all the sudden they dropped my policy because I never mailed them telling them if my cars and garage kept or not. I would have never known my policy was dropped until I noticed I wasn't get the insurance cards in the mail. They let me drive around for months with out telling me I had no insurance on my car. Then when I tried to renew my policy the wouldn't allow it, and they wanted to raise the price. NEVER EVER CHOOSE TRAVELERS INSURANCE! THEY ARE BY FAR THE WORST INSURANCE COMPANY

    • Car Insurance
    • Somerset, NJ
    • Customer for 5+ Years
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  • 0 of 0 people found the following review helpful.

    This is a bad insurance, May, 2016

    so i got this insurance, paid for the year, then 3 months later they bill me for 300 dollars more. after i had already paid off for the year. bad customer service, when around in a loop trying to find out why i was getting bill again. i canceled the insurance for State Farm which is a little bit less but i get the same coverage plus they cover a second car and renters insurance.

    • Car Insurance
    • Winnetka, CA
    • Male
    • Customer for Less than 6 Months
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  • 0 of 0 people found the following review helpful.

    claims adjuster is being totally unreasonable, April, 2016

    its been more than a month, I emailed and called so many times to Adjuster, but he ignored my emails and calls again and again...

    • Car Insurance
    • Birmingham, AL
    • Customer for Less than 6 Months
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  • 0 of 0 people found the following review helpful.

    Do not go with Travvelers, March, 2016

    With travelers 15+ years always payed bills on time. One day I was rear-ended at a stop sign. I contacted my traveler agent and I was referred to travelers claim adjuster William Middlebrook. What a ashole that is, first thing he told me was that I should have my insurance pay for damages. When I asked him why on earth would I want that, that he caused me of refusing to corporate. About two years after that I bought a different vehicle and my premium went up. That’s when I switched to Harleysville insurance and my premium was cut more that half for better coverage. So not only Travelers Insurance has terrible people working for them, they greatly overpriced. And when you cancel your policy with them they have cancellation fee. And if you argue about that with them they will send collectors after you

    • Car Insurance
    • Thompson, CT
    • Customer for 5+ Years
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  • 0 of 0 people found the following review helpful.

    "Accidentally overlooked cancellation", March, 2016

    They Accidentally overlooked my cancellation. Sent bills to collections without telling me. Not a company I could recommend. Customer service was apologetic and nice, but that doesn't give me my time back

    • Car Insurance
    • Bala Cynwyd, PA
    • Customer for 6 Months - 1 Year
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  • 0 of 0 people found the following review helpful.

    Hope you don't have one of their insures hit you, February, 2016

    Horrible people. Filed a claim stating I was struck by a semi truck who made an illegal turn into my lane totaling my car, the managers at travler said semi trucks need more space to turn, so i had to have been driving on the side walk to try and beat the semi truck around the turn. Denied claim, and won't WILLINGLY pay for my damages . They all know they're in the wrong, they just like to push over who they can to save them money. Unfortunately for them I will be taking this much farther, because their story is balogna. Pray you don't ever have to deal with them. It's truly a loss, even if youre not at fault. Agents were, Stefan Wyatt and Tyson Wells. Only reason they got one star is because none isn't an option.

    Galatians 6:7 - Be not deceived; God is not mocked: for whatsoever a man soweth, that shall he also reap.

    • Car Insurance
    • Portland, OR
    • 35 Year Old Female
    • Customer for Less than 6 Months
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  • 0 of 0 people found the following review helpful.

    Worst Insurance ever, February, 2016

    I got a speeding ticket two years ago going 46 in a 35. The doubled my premium from $450.00 to 850.00 every six months. I have never filed a claim with them. I cancelled my policy today.

    • Car Insurance
    • Mesa, AZ
    • 56 Year Old Female
    • Customer for 3 - 5 Years
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  • 0 of 0 people found the following review helpful.

    HORRIBLE!!!!, February, 2016

    I only had this insurance for a few short months. THANKFULLY! Every week it was something that they had a problem with. I recently received a letter in the mail stating that because since THEY couldn't find my out of state driving record, they were canceling my insurance. I've already been with them for 3 months before they sent me this.. When I called my insurance agent, Ralph, the number that I was given to reach him was disconnected. I will happily switch my insurance. I will never suggest or recommend such a ridiculous joke of an insurance company.

    • Car Insurance
    • Bellaire, OH
    • 31 Year Old Female
    • Customer for Less than 6 Months
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  • 0 of 0 people found the following review helpful.

    i was happy with the cost, February, 2016

    I was vary vary happy with the customer service l got from the lady I talked to from travelers and that had the best price out there

    • Car Insurance
    • Saint Louis, MO
    • 31 Year Old Female
    • Customer for 1 - 2 Years
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  • 0 of 0 people found the following review helpful.

    claiment, February, 2016

    bad customer service. will not contact you when you file a claim. talk to you like you are a nobody.

    • Car Insurance
    • Lancaster, SC
    • Customer for Less than 6 Months
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  • 0 of 0 people found the following review helpful.

    Rude/terrible communication will not work with you, December, 2015

    I'm insured by travelers - recently my wife had an accident by another travelers customer. They fought me at every step, wanting to put used and previously damaged parts on my 2.5 year old car. Compromised where I shouldn't have but after a month of dealing with them I gave up trying. Trying to get them to give me anything close to what I will lose on depreciation value on the car - no such luck. Treated like crap the whole process rude and disrespectful agents, had to stay on top of the issues myself to make anything happen. Go somewhere else - canceling my policy and leaving. They're crooks.

    • Car Insurance
    • Lawrenceville, GA
    • 27 Year Old Male
    • Customer for 1 - 2 Years
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  • 0 of 0 people found the following review helpful.

    November, 2015

    • Car Insurance
    • Passaic, NJ
    • 45 Year Old Female
    • Customer for 1 - 2 Years
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  • 0 of 0 people found the following review helpful.

    October, 2015

    • Car Insurance
    • Conway, SC
    • 61 Year Old Female
    • Customer for 2 - 3 Years
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More About Travelers Insurance

Travelers Insurance Company prides itself on constant innovation and excellent customer service. These are the top two reasons as to why they have been in business for over 150 years. Travelers Insurance formed through the merging of two different insurance companies: the Saint Paul Fire and Marine Insurance Company, and the Travelers Insurance Company. The two officially merged on April 1, 2004, officially becoming what is now know as Travelers Insurance Company.

Travelers Insurance's primary operations are in the United States; however, the company has several international offices, including those in the United Kingdom and Canada. Travelers Insurance Company has at least one office in each of the fifty U.S. states, as well as a detailed website complete with an online claims center. The company offers insurance policies for both businesses and individuals.

Personal Insurance Plans

  • Automobile
  • Homeowners
  • Condominium
  • Renters
  • Flood
  • Boat and Yacht
  • Umbrella
  • Wedding and Private Events
  • Identity Fraud Protection
  • Valuable Items Coverage

Business Insurance Plans

  • Small Businesses - Business Owners, Automobile, Umbrella, Worker's Compensation
  • Mid-Sized Businesses - Specialized Risk, Liability, Loss Prevention, Umbrella
  • Large Businesses - Property, Casualty, Management and Professional Liability
  • Surety Bonds
  • International Business
  • Risk Control

Travelers Insurance has a special Premium Audit available to their customers. This process will look for available discounts and other details regarding their accounts, and will adjust the cost of each premium accordingly. Other discounts are available by bundling policies. For example, combining home, and automobile insurance, along with other types of insurance can net a potential customer a savings of up to 20%.

The Travelers Insurance website is very detailed, and it contains a listing of all of the types of insurance plans that the company offers. Insurance quotes are available online, and policies can be purchased on the spot. There is also an online claim center and bill-paying option.