Travelers Insurance Car Insurance Reviews
2.03 / 5 based on 70 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
Travelers Insurance is the second largest issuer of personal insurance policies in the United States, and holds the number 89 position on the Forbes top 500 companies. What is unusual about Travelers is that they have achieved such a high ranking even though their policies are largely sold through independent agents rather than dedicated sales. In 2006, Travelers was purchased by the MetLife Insurance group, but has retained their operating name.
Company InformationOne Tower Square
Hartford, CT 06183
(860) 277-7002 (Fax)
Last Updated: 2019-08-29
Company Reviews (70)
HORRIBLE CLAIMS EXPERIENCE, December, 2015
They didn't stick up for us, their client, when we told them we weren't at fault. We even hired a lawyer to defend us AND them. They proceeded to pay off the other party without letting us know and didn't even bother reaching out to us to get all of the medical bills I had piled up squared away after doing so. It has been more than a year and while I was under the impression all of my bills had finally been paid, I recently received a letter from a debt collector saying I still owed the hospital some money. This horrible experience that sent me to the ER only got worse and has lasted more than a year. AVOID THEM AT ALL COSTS.
blood sucking company, November, 2017
perfect driving record for over ten years with travelers. no tickets, no accidents, no claims. paid over $2,000/yr for 2 cars premiums. hit something in the road on interstate at 75 mph. had a $1000 claim. they increased my premium more than $800. this is a horrible company. buy your insurance ANYWHERE else.
Sloppy Billing, October, 2017
Found out this company cancelled my insurance while I was out of the state and when I called them to ask why, it was because I didn't send them proof of insurance from 2 years ago! Didn't matter that I had sent proof of current insurance! Asked where they sent the cancellation notices and it was to the address. Asked them what my billing address was and they wouldn't answer because it was different from the physical address. Wouldn't admit their mistake. DO NOT GET INSURANCE THROUGH THIS COMPANY!
Bad faith insurance company, January, 2017
I've had coverage through travelers for two years.when I was in an accident my insurance company had towed my car to a collion place only to find out my electric car had been towed in park. My batteries were fried from being over charged. My back tires warn, my brakes ruined. The insurance company is refusing all liability for totaling my car I had intrusted to them, to take care of while it was being fixed. The original claim handler was honest and told me what had happened. Sense then the claim handler was switched 7 times, each new handler saying they cannot tell me anything about my claim. the company has been trying to cover up there tracks.this has been going on sense sep 6th/ 2016 to Jan/09/2017 and still continued. Travelers had also failed to respond with the collision place they had towed my car to and abandoned my car there without my knowledge. Now my broken car is missing that i am still making payments on.
unsatisfied, November, 2017
customer service is bad hope they can change. the agent was discrimination to the elders. and have threated to claimer by distort the information and make fails information of claimer. the agent was neglect the job, not honest to the fact which customer reported.
Very bad experience , May, 2017
My car is still on the body shop. Already been there for 2 months for repair from an accident. I have to pay rental car for insurance keep on delaying the supplement and parts needed.
Unfair claims- BEWARE, March, 2016
This company is the absolute WORST! I have been paying high premiums for the longest time. I was involved in a horrible car accident involving 3 cars (including a huge pick-up truck). I was diagnosed with moderate to severe hearing loss because of the hard impact. I had a 500k bodily injury policy + uninsured/underinsured motorist claims and wished to redeem it. I am a classical violinist and have been my whole life and my career depends SIGNIFICANTLY on my ability to hear. Travelers insulted my livelihood tremendously by continuously offering the lowest settlement payout possible, even after I had an attorney fight for very fair compensation. I was told my case was worth 500k by my attorney, but travelers would not pass 200k in a settlement before going to court. Do NOT waste your time + money paying high premiums with this god awful company when they aren't going to take care of you as they promise.
Disele Capers: Incompetent Liar, June, 2018
Enterprise called today to say Travelers quit paying for my rental two days ago. No notice from Travelers. Disele Capers, Travelers Agent had told me I would have “no out of pocket expenses” because of their delays. Agent’s attitude towards body shop manager has created a toxic environment. USAA is my next call after twenty years with Travelers.
Phone agents mislead and claim to NOT know things, November, 2017
Had travelers a good while. Phone agents when questioned claim to not know anything about insurance points. They outright lied to me about the cost of a accident for the other person. Because of that we did NOT claim our damage because it would given us 2 insurance point rather than 1. We could have made our claim ($500-600) and gotten no additional points. DISHONEST!!!
Raised my premium after being a loyal customer, September, 2012
After 5+ years of being their customer, they decided to raise my premium one thousand dollars and their explanation was that my credit score was bad. Totally bs'ing, because my score is 720+ and I have no accidents or violations. I have never made a claim, and I always pay in full for the premium.
Worst insurance company ever, May, 2015
We have had Travelers car insurance for five years or longer. A few of my children had accidents and they paid the claims. Prices went up so we had our children get their own insurance with other companies because they would not give us an umbrella policy because of the claims. A year and one half later they added one of girls back onto our policy, made it retroactive to six months previous, and raised our rates. She has her own insurance, but they said we have to pay for her but she would not be covered by Travelers! After being off their policy for nearly a year and one half, they said she should have never been taken off, even though they wanted her off. Don't even consider them for your insurance! They are very dishonest!
How incompetent can an insurance Company be, March, 2013
First, the policy that I got with Travelers Ins. was fair at best. I am a safe driver, no speeding tickets, no accidents, and a super credit rating. Nevertheless, this company charged me over $500.00 per year with a $1000 deductible. I agreed to it because I was trying to group it with homeowners insurance, which was not readily available in Florida at the time. Second, these morons could not even document the correct VIN number and model of my auto on my policy despite the fact that I gave them the correct documentation. Third, I made the mistake of signing up for automatic payment. I've notified them that I am not renewing this policy but they consider an email notification insufficient to stop the automatic payment process. I have to submit a document signed by myself and a witness certifying that I want this service cancelled. Really????
Raises insurance, October, 2015
Have been with Travelers for over 5 years. My rate for car and home has gone up over $120 for no apparent reason. The rep has horrible customer service.
Terrible Service, June, 2015
I've had Travelers auto, home and business insurance for over 10 years. As soon as I file one claim they turned on me. They refused to pay to have my vehicle repaired. They also cancelled half of my coverage and then proceeded to raise the rates on the remainder of the insurance that I still had to a ridiculous amount. They made it very clear that my business was not valued and they didn't about my injuries or my damaged vehicle. I immediately switched all my insurance to another carrier and saved $300 per year.
Unprofessional Business Practices , January, 2016
We had Travelers Insurance for approximately five years. I was involved in a collision while driving a state owned patrol car. I was not found at fault or cited for the collision however Travelers raised my yearly rate over $400. I called and spoke with my agent who corrected the problem and admitted that my driving recorded showed I did not contribute to the collision and my rate should not have been increase. Called and got insurance with USAA the next day and saved approximately $1000 a year compared to my raised rate with Travelers. I feel this way a unprofessional way of conducting business on Travelers part.
Bad Service, August, 2015
After filing a claim I had no idea where to take my vehicle. The only guidance I received was "you can take it to any body shop." After getting my car into a shop and requesting a rental car the representative booked a rental for an enterprise several miles away when there was one in the shop I went to. The agent was very rude the day of pick up and was arguing with me and the mechanic. I had to call a manager and after being on hold almost ten minutes finally got the issue resolved. Discussed I wanted to file a complaint and he said he was not the representatives manager so would pass it along. It's been 2 weeks now and no one has gotten back to me from the company. I called my personal agent and they have also tried contacting Travelers with no response. Meanwhile the other people involved in the accident got their car fixed the same week and seemingly received great customer care. I will not be renewing with this company and am very disappointed with the service.
Denied Flood Claim, June, 2015
Travelers denied my flood claim despite the fact that I've been a loyal customer for 2 years. They also charged me an outrageous premium only to provide no coverage during a time of crisis. I've moved on and received quotes at half the price for better coverage.
worst customer service with claim filing ever, March, 2015
had an accident last year which was not my fault. My car was totaled. Travelers took over my claim and said my money for the lost would soon be sent. 2 months later received money. Claim reps in Albany lied to me constantly.
Horrible Car Insurance Company! , February, 2016
These guys are money-hungry! They overcharged me for MONTHS. I was able to find the same coverage for less than half of what I was paying with Travelers. Not to mention that upon cancellation of my policy, and being told I didn't owe any other money, they went into my bank account and drafted out another payment. I am so angry, and they refuse to keep their word. They are liars, money-sucking leeches. WORST WORST WORST COMPANY EVER!
Zero service, angry at cost, August, 2015
This is a true account. I posted this review on another site, I swear it is 100% accuarte.
My wife and I had Traveler's auto AND homeowners for 15+ years. We are both professionals with postgraduate degrees and more than 10 years each employed with our respective companies, both with no debt and excellent credit, and had NEVER missed an insurance payment. Home completely paid for. It seemed at the time, and for many years after, to be inexpensive and convenient.
15 years later,I got a speeding ticket. Let me reiterate, we were both 40+yo in white collar jobs, with NO prioir claims, ever. Less than 10mph over the limit. Traveller's dropped me, saying I was eligible to reapply for coverage after at least 3 years. My wife's auto coverage alone increased to MORE than our combined full coverage auto + home. PLUS, what, Traveller's did NOT tell me, is that they also dropped my wife's auto insurance, even with no violations in 20 years, because I alone got ticketed. Why were they still billing us, even though she/we were dropped? We were NEVER informed of this, and she was unknowingly to both of us, driving uninsured for about 2 months before I switched both our policies.
In the end, I switched us both to the "gecko" insurance, with IDENTICAL home+auto coverage, better customer service, and saving slightly over $2K/year. This is completely true.
Horrible, February, 2016
This is by far the worst company ever ... I wouldn't recommend it to my worst enemy ...they will mess you over bad especially claims ... This is by far the worst mistake me and my husband has ever made... And will take their precious time to call you and get you tooken care of but will take your money on time with no problems..
Horrible staff, May, 2016
Staff has zero knowledge of policy, everyone gives you different information, refuse to reimburse you when they said it would be covered, the supervisor is extremely rude and refuses to help you. Lawsuit is seriously being considered at this point...
WOW!!, August, 2016
Just moved back to PA and was updating my address as well as policy. Was informed that they could not rewrite my policy because my wife got into a fender bender in a parking lot. Cost was under $2500. Kicker is that she was driving her car under her own insurance policy. I HAVE NOT BEEN IN AN ACCIDENT OR HAVE HAD A TICKET IN OVER 25 YEARS!!!! STAY AWAY FROM TRAVELERS INSURANCE!!!!!!!!!
Appalled by Travelers , February, 2016
Needed new insurance. My parents are with traveler's so I spoke with them. Got a quote of $79/month and signed up on the spot. 30 minutes later, the guy calls back and says he made a mistake, it will be $96/month.
Ouch, but ok. I can shop around later. So a few months in to my policy I get a new credit card and my autopay to travelers is declined. I log in to make the payment manually and update my billing info... and I see I owe $233 for 2 months.
Wait. $96 + 96 = 192. Confused, I call customer service. They explain to me that 2 months prior, they had done an audit of my account and found ANOTHER mistake they had made, so they increased my policy by $10/month.
Now I'm already annoyed by this apparent bait + switch game they're playing but... $106+106 = 212... not my bill of $233.
I ask the guy on the phone and he explains that they are not just charging me an extra $10 going forward.... nope. They are ALSO charging me an extra $10/month back to the inception of my policy.
This not only makes NO SENSE (it is impossible for me to travel back in time to 3 months ago, crash, and need to make a claim), but is WRONG. I did not agree to this new quote.
The guy on the phone is completely indifferent.
Needless to say, I got a quote with Geico in less than 15 minutes that is saving me $34 per month. My entire family is appalled by Travelers idea of customer service and is switching ALL their policies as well.
Stay Away from Travelers, May, 2016
This is the the worst insurance company I have ever been with. I was directed there through an agent who promised me that if I bundle my renters insurance and auto insurance as well as payroll deductions, I would get a greater discount. After an hour on the phone, we agreed to the price of $1548. In two months, my coverage jumps to $1825.2 without sending me any notification. When I tried to reach out to them to get answers, I was given the old run around ( "drop calls", line transfer, long hold, voice mails) you name it. As a result, I decided to terminate the service. They continue to send me a bill and threaten to take me to the collection agency ( ruin my credit score) if I did not pay. I called them again to investigate the reasons why my insurance balloon without my knowledge. They replied that they need " proof of continous coverage" prior to their service. I called up my old insurance company and send them my documents. They told me that this was all they needed and that I will be given a refund back. I hear nothing for the next 2 days and decided to email them. They told me that because my coverage did not meet their expectations, they cannot honor that refund. I did more research on this company and found that I am not alone. There are many others who are scammed by this evil corporation TRAVELERS. They will give you what you want to hear and increase the cost behind your back due to hidden fees and missing documents that was never specified in the original agreement. Please do yourself a favor and stay away from here. I do not want innocent people to get screwed by Travelers. When it's too good to be true, it is.
Best in Claims, March, 2012
I loved the my insurance company took care of my claim, my son tryed to miss the deer and ran into a ditch. My son was ok, but my car needed lots of help. They had it towed and fix in no time, the gave me a rental at no charge to me so I could keep up my household. The person from Travelers auto insurance took care of my claim was so nice.
Mrs. Flores, March, 2012
I chose Travelers with help from my agent. I wanted to insure 2 homes and 3 autos. I have been very satisfied with their service. When my husband and I suffered serious illness this company worked with us to save our coverage.
Good, October, 2016
Once I got the new car my insurance kept going up because of the Lease. Auto manager did not explain that to me at purchase.
Excellent customer service!, September, 2015
I have only been a customer of Traveler's for about 2 months now, and had to make my first call to customer service today. My old policy ended 3 days before I signed up with Travelers, and I recently got notice from the DMV about the lapse, and some documentation they needed. I called in to Travelers so that someone could send the paperwork to the DMV. I can't remember the woman's name who helped me, but she was SO upbeat and friendly. You could tell that she enjoys doing her job and helping people. After placing me on a brief hold, she came back to get a few more pieces of info and was able to submit the paperwork that they requested online. Her great attitude, and the quick way she helped me was very appreciated. Good customer service is hard to come by and it made my day to have such a good experience.
My overall experience with Travelers so far has also been great. The rate that I have was over $80 cheaper than what I found with other companies, and my coverage is a little better. Making payments online is easy, and as explained above the customer service so far has been great. I have not filed a claim or had any accidents, but I feel confident that should anything happen, they will take care of it quickly and happily.
They changed there policy regarding teen drivers., September, 2015
They changed there policy regarding teen drivers without notifying us. Then when i tryed to add my son to my policy they refused to cover him. I will be changing my insurance company.
Review, March, 2012
This year I also added Umbrella Liability policy, and homeowners policy, because after shopping premium rates for a number of years, Travelers always comes out on top.
Accident Forgiveness is Real!, January, 2019
Our household had two total car losses under Travelers within one month. Their customer service and claim process was as easy as possible under these types of circumstances and they did not drop us as I suspected they might! Our adjuster and claim processor were very friendly and helpful and our claims were paid out within 1 week of the accidents. Fully recommend Travelers in a world full of insurance possibilities.
Great Service, August, 2018
Travelers continues to provide great rates and phenomenal customer service. It is enjoyable dealing with this company in every aspect.
LEFT ME WITHOUT AUTO COVERAGE FOR OVER A MONTH, June, 2018
We were destroyed by hurricane Harvey and had Travelers Auto Insurance. We were devastated my work of 23 years gone. My credit gone. I contacted them and they told me to make a 200 dollar payment and my insurance would be good for another month. I paid them,I contacted them before a month was up ,and they HAD CANCELLED MY INSURANCE WHEN I MADE THE 200 DOLLAR PAYMENT !!! I DROVE FOR A MONTH WITH NO INSURANCE. I called them and they told me they would lapse my insurance if I did not give them 300 dollars more.. So I gave it to them paying the entire policy off. They signed me up for another policy at 50 percent more making my policy for 6 months being 986.00 dollars remember im 46 years old no tickets no accidents no nothing just perfect except what the storm took from me. I contacted my agent this time and they took care of it setting me up with ALLSTATE at only 608.00 for six months with the exact same coverage. I HATE TO SAY ANYTHING BAD BUT THEY LIED TO ME AND THEY LOST A GREAT CUSTOMER !!
Very bad company, no insurance coverage, March, 2018
rear ended in 2008, travelers pay nothing.
I have been rear ended again tthis year 2018, still pending. Dont know if they will pay anything. the accident in both cases was not my fault.
Avoid This Company, February, 2018
Worst experience ever in 45+ years of buying auto insurance. In a telephone call, the "Welcome Center" agent was annoying and offensive, even to the point of implying I was lying because my current situation did not match the information he had from some suspect source. This was 4 days before my policy was to be effective. The experience was so unpleasant I called and immediately canceled. I would avoid Travelers at all costs, no matter the premium.
Terrible Customer Service!, February, 2018
They never call you to tell that your policy is going up. Automatically puts your children on the policy because they live with you, after you tell them they are too expensive and that I am looking for different insurance and do not put anyone else on my policy. They get every dime out of you. When you cancel your insurance policy they make everything so difficult. They want proof of my new insurance before they cancel my policy. Never again’ They are so rude on the telephone. I would definitely shop around before any of your children get their licenses or else you will get a notice in a mail stating you owe so much more money. They are so expensive!
Supervisors are Committed to Customer Satisfaction, June, 2016
We were in a four-car accident that was found quickly to be not our fault. It was a Sunday and we needed to quickly arrange a rental car for Monday for my husband. Traveler's could not help us because the day of the week. Our car, which we loved, was took to the state-recommended tow lot. Traveler's couldn't figure out what adjuster was responsible for reviewing our claim. But they did tell us that we might have to pay car rental fees out-of-pocket. We were livid by the treatment and had our claim escalated to supervisors. The supervisors were SPECTACULAR! They made sure our claim got looked at and continuously checked in with our regarding our service. As more problems arose (amount of the settlement was based on inaccurate estimates of the wrong car, No response from claims adjusters, Removing our stuff to the Traveler's Impound lot without our notice or a way to get things back, etc), the supervisors continuously stepped up to rectify the situations. In the end it all worked out wonderfully because of two or three select supervisors. It shouldn't be this way, only have competent people at the top, but it is and that we can live with as an option, as long as those people try to continue to improve their organization. A LOT more training needs to be given to people who are in non-management positions. But, we TRUELY appreciate the work done by managers to make sure customer needs are truly met.
Bad, June, 2016
Had accident with a deer and they almost double my insurance, so I changed company's for a lot lot less
claims adjuster is being totally unreasonable, April, 2016
its been more than a month, I emailed and called so many times to Adjuster, but he ignored my emails and calls again and again...
Do not go with Travvelers, March, 2016
With travelers 15+ years always payed bills on time. One day I was rear-ended at a stop sign. I contacted my traveler agent and I was referred to travelers claim adjuster William Middlebrook. What a ashole that is, first thing he told me was that I should have my insurance pay for damages. When I asked him why on earth would I want that, that he caused me of refusing to corporate. About two years after that I bought a different vehicle and my premium went up. That’s when I switched to Harleysville insurance and my premium was cut more that half for better coverage. So not only Travelers Insurance has terrible people working for them, they greatly overpriced. And when you cancel your policy with them they have cancellation fee. And if you argue about that with them they will send collectors after you
"Accidentally overlooked cancellation", March, 2016
They Accidentally overlooked my cancellation. Sent bills to collections without telling me. Not a company I could recommend. Customer service was apologetic and nice, but that doesn't give me my time back
i was happy with the cost, February, 2016
I was vary vary happy with the customer service l got from the lady I talked to from travelers and that had the best price out there
Rude/terrible communication will not work with you, December, 2015
I'm insured by travelers - recently my wife had an accident by another travelers customer. They fought me at every step, wanting to put used and previously damaged parts on my 2.5 year old car. Compromised where I shouldn't have but after a month of dealing with them I gave up trying. Trying to get them to give me anything close to what I will lose on depreciation value on the car - no such luck. Treated like crap the whole process rude and disrespectful agents, had to stay on top of the issues myself to make anything happen. Go somewhere else - canceling my policy and leaving. They're crooks.
Did not satisfied!!!!!!!, August, 2015
First month premium is really high and never got refund back.
Premium is as much as previous insurance.
Every time talk to representative after 5 calls only 1 that nice.
After cancellation still subtract the money from my account and refund is incorrect!!!!
Look elsewhere Customer Service is a joke, April, 2016
I recently moved and needed to switch my Auto Insurance to my current states. I went with Travelers because a coworker said they have always been good to them. Anyways got my quote and paid and they requested proof i had my previous carrier for 5+ years. I tried my best to provide proof sending in as much information as I had available. Anyways they cancelled my policy and never told me and 2 months i went without out because they cancelled it over proof. Anyways i called them and tried to start my insurance back up and they said they couldnt provide insurance to me and i should look elsewhere. Never would recommend Travelers to a friend
Great communication, January, 2013
I have had 2 auto accident claims with Travelers over the past 2-3 years. One was my fault, one was the other driver, but he didn't have insurance.
Travelers did an excellent job from start to finish.
Don’t do it, August, 2019
The rates were less, but not by much. Then, after you have paid and accepted they want an actual copy of your prior policy. Knowing they have access to see you were insured before like everyone else can, I can only assume they do this to create a database of what all other insurance companies are charging. Rather than giving you a price they think is reasonable they want to barely beat other insurance companies to get your business. I didn’t go through with buying from them when they demanded to see my policy along with what the other company charged. Taking screen shots of my old policy wasn’t enough, they wanted me to call the prior insurance company to have it mailed to them. Scam.
Bad customer service, August, 2019
My car was hit by my neighbor who insured through Travellers. The claim adjuster Mark Klaczk was located in Buffalo New York, even though the incident was happen in houston Texas. Mark was very rude, unreasonable about the car rental timing, he assumed a big damage on a car door can be fix in 3 days and pushing to use his repair shop. Very awful experience. I will never use this company for my car or house insurance.
travelers claim department is horrible, July, 2019
Claims department sucks. The defendant hit me at 50 miles and hour. Wrecked my brand new car costing $5000 worth a damage. The story Craig Carson told travelers was a lie. Him and the witnesssaid I ran a red light when I didnt. Craig carson was in the right hand turn lane. He told his insurance company he was going straight. Which was a lie. I got hurt from the accident insurance company. will not reimburse me for the accident. For what Craig Carson and witness said. My knee and neck is messed up. So far $950 in medical bills. Made appoint ment with my health care. So more bills will occur. My car will run me a $1000 and $50 dollars for the rental. Craig Carson and Kathy U claims represantive from travelers. You both suck and can eat shit.
A very dissapointing experience, June, 2019
Travelers Insurance Company has got to be one of the world’s most incompetent, lamest and laziest insurance companies on the planet. One of Travelers business clients committed fraud and performed careless repairs on my vehicle.
I provided Travelers with photos, videos, mechanic comments and repair estimates. Travelers then claimed that they have to see the vehicles damages anyway. Obviously, Travelers likes to play the role of an ASE Certified Mechanic. They recommend that I not drive the vehicle but then refused to give me a rental car.
Travelers then took 12 days to come out and look at my vehicle just to see and take photos of the same exact damages that I already gave them previously. Travelers took a total of 15 days just to advise that they are not going to cover any damages now. What a waste of time and money. Stay away !
serious problems with the company, April, 2019
I transferred my auto insurance coverage back to Travelors, where they tried to raise my insurance $87 three weeks after I had paid my policy in full and received my insurance cards. I never got a bill, but got a notice they were going to automatically take it out of my bank account without my permission as the original policy had been paid for by a check.
WORST COMPANY EVER !!!!, December, 2018
Took my money but left me without insurance ,worst of all I was In Hurricane HARVEY and was devastated ..They told me not to worry and I drove with no insurance for 2 full months.I had to call them and they demanded payment for the time I was not covered .I paid them so I would not have a laps. They kicked me when I was down..
Don't use if you have a claim, September, 2018
Not only did they not reimburse me and my wife on our claim. The representative did everything he could to push us to get a lawyer involved. They never worked with us on our claim, nor did they make things right. Disgruntled at the service, the result, and their accountability.
Good price, but lousy service, August, 2018
I had been a Travelers customer for nearly 10 years, always paying for collision and comprehensive -- year after year, no trouble. Had an accident, which they paid quickly, but a year later they dropped collision and comprehensive while I am paying off my new car. "Too big a risk" they say (though I had stopped driving for 11 months) but they were still willing to charge for it. Tried to call a representative to settle this as I needed to collision and comprehensive for terms of the lien. They say they can't offer it, and I should switch to another carrier. This would be good advice.
Refused to pay claim, June, 2018
I was hit by a young driver, totally his fault. Spun my car around. I have a crown in tooth #7, the impact fractured my tooth, from gritting my teeth no doubt. I had absolutely no problem with my tooth up to that point. My insurance company Travelers, that is supposed to back me up refuse to pay the dental charges to fix my tooth. I have gone 6 months now, trying to resolve this issue with no results. Except no coverage. I still have no car but when get it I will never insure with travelers. Everyone I talk to concur. Travelers stinks. No justice for honest people.
Chagne your rates for no reason, October, 2017
We traded one of our vehicles and when we did we let our 22 year old have the new vehicle and my wife took the old one. When I got the policy the charge for the vehicle that my 22 old was drive went up even though now a 48 year old is driving it who has a perfect driving record. They could not give me an explanation. They put information into a black box and they have no information on what comes out. went up over $300 a year and we now have less valuable vehicles than before. I give up!
CEO should get involved, June, 2017
The online person was a jerk. He thinks it's a big game and doesn't care about me or Travelers, I decided to stay with AAA of So Cal there is no way they would greet customers like this.
Covered by parents , November, 2016
This insurance seemed to have great coverage but the price was very high. Now that I am looking to buy insurance on my own I need something cheaper
Incorrect payment to body shops, September, 2016
I have made two auto claims with Travelers, and both resulted in the incorrect amount paid to the body shop. When picking up my car, I spent hours trying to work it out. Travelers admits their mistakes but I spend hours at the body shop. They refuse to make any type of monetary discount for the time spent with voicemails and employees to correct their mistakes. I have a credit card, paid in full with an email sent that confirmed I would be reimbursed, but don't know what would have happened if I did not have credit.
You get what you pay for - , June, 2016
Travelers has by far the cheapest insurance option out there for me, but after going through a small auto accident and medical claim, they completely threw me under the bus and did not even come close to covering the auto or medical expenses. I would have been much better off putting my insurance premium in the bank and paying for this out of my pocket then relying on these crooks.
Horrible!!!, June, 2016
Horrible company!!! I bought an auto policy in May 2016 and Travelers asked me to submit some proofs of my previous coverage. I uploaded everything to their web site and thought I am good now, but NO. In the end of May I received a letter that my premium will be raised for $75 . I did not understand nothing from that letter because for the explanation Travelers wrote "change automobile". So I decided to call them... and that's where the fun begins! After waiting 30 min for a representative to find the answer she finally told me she need to speak with her director because she doesn't see the reason why my premium has to be increased. The next day she called me and said that they didn't receive a proof, later in 3 minutes she said that they received a proof... and every time like oh, let me see here, oh let me check this. I am not stupid and I can say that when the person can not answer your question directly she is just lying and trying to make some time to come up with a new idea. So in the end she said that she doesn't see my policy from 4 years ago. I explained that I only have my driver's license for 3 years and 10 months as well as the car and that's when she found the perfect answer. She said that my quote was based on 4 years non-stop policy and since I only have 3yr and 10 month I don't qualify!!!
Where have you been when I purchased it?! No one ever asked me for how long I have policy and they just decided to give me that "discount" to charge extra money in the future when I already purchased my premium! Liars all I have to say!!!
The Worst Insurance Ever!!!, May, 2016
This is the worst insurance agency ever! I've been with this company for over 10 years, and all the sudden they dropped my policy because I never mailed them telling them if my cars and garage kept or not. I would have never known my policy was dropped until I noticed I wasn't get the insurance cards in the mail. They let me drive around for months with out telling me I had no insurance on my car. Then when I tried to renew my policy the wouldn't allow it, and they wanted to raise the price. NEVER EVER CHOOSE TRAVELERS INSURANCE! THEY ARE BY FAR THE WORST INSURANCE COMPANY
This is a bad insurance, May, 2016
so i got this insurance, paid for the year, then 3 months later they bill me for 300 dollars more. after i had already paid off for the year. bad customer service, when around in a loop trying to find out why i was getting bill again. i canceled the insurance for State Farm which is a little bit less but i get the same coverage plus they cover a second car and renters insurance.
Hope you don't have one of their insures hit you, February, 2016
Horrible people. Filed a claim stating I was struck by a semi truck who made an illegal turn into my lane totaling my car, the managers at travler said semi trucks need more space to turn, so i had to have been driving on the side walk to try and beat the semi truck around the turn. Denied claim, and won't WILLINGLY pay for my damages . They all know they're in the wrong, they just like to push over who they can to save them money. Unfortunately for them I will be taking this much farther, because their story is balogna. Pray you don't ever have to deal with them. It's truly a loss, even if youre not at fault. Agents were, Stefan Wyatt and Tyson Wells. Only reason they got one star is because none isn't an option.
Galatians 6:7 - Be not deceived; God is not mocked: for whatsoever a man soweth, that shall he also reap.
Worst Insurance ever, February, 2016
I got a speeding ticket two years ago going 46 in a 35. The doubled my premium from $450.00 to 850.00 every six months. I have never filed a claim with them. I cancelled my policy today.
HORRIBLE!!!!, February, 2016
I only had this insurance for a few short months. THANKFULLY! Every week it was something that they had a problem with. I recently received a letter in the mail stating that because since THEY couldn't find my out of state driving record, they were canceling my insurance. I've already been with them for 3 months before they sent me this.. When I called my insurance agent, Ralph, the number that I was given to reach him was disconnected. I will happily switch my insurance. I will never suggest or recommend such a ridiculous joke of an insurance company.
claiment, February, 2016
bad customer service. will not contact you when you file a claim. talk to you like you are a nobody.
More About Travelers Insurance
Travelers Insurance Company prides itself on constant innovation and excellent customer service. These are the top two reasons as to why they have been in business for over 150 years. Travelers Insurance formed through the merging of two different insurance companies: the Saint Paul Fire and Marine Insurance Company, and the Travelers Insurance Company. The two officially merged on April 1, 2004, officially becoming what is now know as Travelers Insurance Company.
Travelers Insurance's primary operations are in the United States; however, the company has several international offices, including those in the United Kingdom and Canada. Travelers Insurance Company has at least one office in each of the fifty U.S. states, as well as a detailed website complete with an online claims center. The company offers insurance policies for both businesses and individuals.
Personal Insurance Plans
- Boat and Yacht
- Wedding and Private Events
- Identity Fraud Protection
- Valuable Items Coverage
Business Insurance Plans
- Small Businesses - Business Owners, Automobile, Umbrella, Worker's Compensation
- Mid-Sized Businesses - Specialized Risk, Liability, Loss Prevention, Umbrella
- Large Businesses - Property, Casualty, Management and Professional Liability
- Surety Bonds
- International Business
- Risk Control
Travelers Insurance has a special Premium Audit available to their customers. This process will look for available discounts and other details regarding their accounts, and will adjust the cost of each premium accordingly. Other discounts are available by bundling policies. For example, combining home, and automobile insurance, along with other types of insurance can net a potential customer a savings of up to 20%.
The Travelers Insurance website is very detailed, and it contains a listing of all of the types of insurance plans that the company offers. Insurance quotes are available online, and policies can be purchased on the spot. There is also an online claim center and bill-paying option.