Travelers Insurance Business Insurance Reviews
1.37 / 5 based on 12 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
Travelers Insurance is the second largest issuer of personal insurance policies in the United States, and holds the number 89 position on the Forbes top 500 companies. What is unusual about Travelers is that they have achieved such a high ranking even though their policies are largely sold through independent agents rather than dedicated sales. In 2006, Travelers was purchased by the MetLife Insurance group, but has retained their operating name.
Company InformationOne Tower Square
Hartford, CT 06183
(860) 277-7002 (Fax)
Last Updated: 2018-05-20
Company Reviews (12)
Ripped Off, November, 2015
Beware. Gives you initial quote to get you in the door then audits account 6 months later and charger 20% more. If you refuse to pay the higher anount they take you to collections for 40% more than quoted price. Criminals. Do not use. Do not use
Cheap lying bastards, November, 2015
Flood damage only a $3600 damage, $1000 deductible so their out of pocket was only $2600, denied claim because it was not caused by NEGLECT! WTF! The valve failed and water damaged the office space downstairs! They wanted the tenant downstairs to submit to their insurance company! Argued for 3 months ended up paying out of pocket and finding SIGNIFICANTLY cheaper insurance. Complete pricks! The red umbrella is to keep their clients blood off of themselves!
They dragged out time just to deny claim, January, 2016
Norma who was in charge of my claim never contacted me. I had to call her, then she never returned my call. After getting in touch with her again, she didn't follow thru with calling me back. Each time she told me she needed to do more investigation. I think that she did nothing and just dragged out the time to deny the claim.
claim in Feb. still pending, August, 2015
Truck went through our business window in Feb. and the claim is still pending. Traveler's is nit-picking our tax return from two years ago even though that period has no bearing on our business today. What the?????
GOT IN A TRAP OF LYING AND DECEIVING, June, 2017
When I was presented by the ADP agent to use her friend's insurance I signed up trusting the beautiful words of the lady over the phone. However, when I decided to cancel I realized that I was trapped in a shady contract and a lot of penalty to pay for early cancellation even though I signed up for a month by month coverage and when I call to cancel and switch for a better company the person over the phone didn't tell me that I was trapped on this contract.
I would never do any business with them and don't recommend to anyone. The agents lie and deceived you to get your business. IT S A TRAP!
Horrific Billing and Service, September, 2015
I have had nothing but trouble with Travelers since 2012 when I first starting using them for workers compensation insurance for my small business. Today, for example, I received a call from a collections agent for a bill that was DUE on 9/1/15. That's 13 days ago, and I had paid the bill. 13 days = collections. No phone call. No notice from Travelers. Nothing. The customer service rep. basically said, "Well, I'm sorry you feel that way, but there's nothing I can do about it."
Their annual audit system (hours billed vs. hours actually worked) is a nightmare. Travelers does not provide ANY documentation showing how your bill has been adjusted based on the actual hours worked. For example, if you pay $500 for 20,000 hours of labor, but your staff only work 15,000 hours, Travelers provides nothing to you after the audit to clarify your bill. No invoices are provided. No audit results are provided.
When I wrote to complain, I received no responses. So, as of today, I'm switching over to a new WC insurance company.
Travelers Insurance can go to hell in a handcart.
Cheating on payment return after cancelation , January, 2018
After early cancellation Travelers didn't just prorate premium, but come up with list of charges because of cancellation, which I never signed for. As a result I received only 27% of what I suppose to receive. It didn't happen with another 2 insurances from another company, which honestly prorated it and return difference
SAVED BY TH REVIEWS, December, 2017
So , we use ADP for payroll and we got a quote from Travelers for our workmans comp. They did beat our rate by $51.00 a year and also we would not have to do that dreaded audit at the end of the year because ADP would do that for us if we switched, but after reading the customer reviews for the last 2 hours I have to say that I am SHOCKED! I have not come across 1 GOOD review. I just don't understand how a company that has been around for so long has such HORRIBLE reviews. I am sorry that so many people have had to go through so much headache trying to file a claim, and also trusting an insurance company that is supposed to be there to help your customers in a stressful time. But a big THANK YOU to the people that take the time to leave a review. We will keep our policy with Erie and pay the extra $51.00 a month.
Criminals, August, 2016
We have been using Traveler's for 8 years. This last year we paid our bill (around $500) then suddenly about 2 months later they audit our business and decide our rate is too low so they send us a bill for another $1000. We told them there was no way we were paying that we never agreed to pay that much and they were rude and unhelpful so we cancelled and went with a much cheaper company. Now we get a bill from collections saying we still owe them the money. They must be crazy if they think we are going to pay a bill we never agreed to for a year of insurance we didn't use. We called again and again everyone was nasty and wouldn't help. I don't know how they look themselves in the mirror. Absolute worst company I have ever dealt with. Unscrupulous, unprofessional criminals. I will never pay them a dime of that money.
Terrible Customer Service, April, 2018
Switched Work Compensation Insurance to Travelers to Save a little bit. During the annual review, Travelers automatically INCORRECTLY and without explanation switched all employees to the most expensive category. Double the cost from prior year. TERRIBLE customer service. No follow-up. Been working on fixing their error for 6 months. Small cost savings not worth it!!
Terrible company, March, 2017
Terrible company highly recommend not using. Customer service is even worse than their insurance agents. Billing department has no clue to what is going on. Cannot understand how this company has gotten this big.
Avoid Travlers at all costs, May, 2016
Paid business policy in full upfront and then got after posting out of renewal received bill for an additional $658 which I've recently learned has been turned over to a debt collection agency. Complete scam.
More About Travelers Insurance
Travelers Insurance Company prides itself on constant innovation and excellent customer service. These are the top two reasons as to why they have been in business for over 150 years. Travelers Insurance formed through the merging of two different insurance companies: the Saint Paul Fire and Marine Insurance Company, and the Travelers Insurance Company. The two officially merged on April 1, 2004, officially becoming what is now know as Travelers Insurance Company.
Travelers Insurance's primary operations are in the United States; however, the company has several international offices, including those in the United Kingdom and Canada. Travelers Insurance Company has at least one office in each of the fifty U.S. states, as well as a detailed website complete with an online claims center. The company offers insurance policies for both businesses and individuals.
Personal Insurance Plans
- Boat and Yacht
- Wedding and Private Events
- Identity Fraud Protection
- Valuable Items Coverage
Business Insurance Plans
- Small Businesses - Business Owners, Automobile, Umbrella, Worker's Compensation
- Mid-Sized Businesses - Specialized Risk, Liability, Loss Prevention, Umbrella
- Large Businesses - Property, Casualty, Management and Professional Liability
- Surety Bonds
- International Business
- Risk Control
Travelers Insurance has a special Premium Audit available to their customers. This process will look for available discounts and other details regarding their accounts, and will adjust the cost of each premium accordingly. Other discounts are available by bundling policies. For example, combining home, and automobile insurance, along with other types of insurance can net a potential customer a savings of up to 20%.
The Travelers Insurance website is very detailed, and it contains a listing of all of the types of insurance plans that the company offers. Insurance quotes are available online, and policies can be purchased on the spot. There is also an online claim center and bill-paying option.