Travelers Insurance Reviews
2.77 / 5 based on 290 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
Travelers Insurance is the second largest issuer of personal insurance policies in the United States, and holds the number 89 position on the Forbes top 500 companies. What is unusual about Travelers is that they have achieved such a high ranking even though their policies are largely sold through independent agents rather than dedicated sales. In 2006, Travelers was purchased by the MetLife Insurance group, but has retained their operating name.
Company InformationOne Tower Square
Hartford, CT 06183
(860) 277-7002 (Fax)
Last Updated: 2018-05-23
Company Reviews (290)
i was happy with the cost, February, 2016
I was vary vary happy with the customer service l got from the lady I talked to from travelers and that had the best price out there
Excellent customer service!, September, 2015
I have only been a customer of Traveler's for about 2 months now, and had to make my first call to customer service today. My old policy ended 3 days before I signed up with Travelers, and I recently got notice from the DMV about the lapse, and some documentation they needed. I called in to Travelers so that someone could send the paperwork to the DMV. I can't remember the woman's name who helped me, but she was SO upbeat and friendly. You could tell that she enjoys doing her job and helping people. After placing me on a brief hold, she came back to get a few more pieces of info and was able to submit the paperwork that they requested online. Her great attitude, and the quick way she helped me was very appreciated. Good customer service is hard to come by and it made my day to have such a good experience.
My overall experience with Travelers so far has also been great. The rate that I have was over $80 cheaper than what I found with other companies, and my coverage is a little better. Making payments online is easy, and as explained above the customer service so far has been great. I have not filed a claim or had any accidents, but I feel confident that should anything happen, they will take care of it quickly and happily.
Very Pleased and Satisfied, November, 2013
Travelers homeowners insurance in Atlanta GA has provided Great Service, Punctual, Agent always Available, Also have two insured be travelers.
Has maintained coverage over the last 12 years.
Only reason we left is because they don't offer coverage where we are now.
Great communication, January, 2013
I have had 2 auto accident claims with Travelers over the past 2-3 years. One was my fault, one was the other driver, but he didn't have insurance.
Travelers did an excellent job from start to finish.
good, July, 2012
i have had this insurance for a long time and have never had a problem but have never had to put in a claim
Mrs. Flores, March, 2012
I chose Travelers with help from my agent. I wanted to insure 2 homes and 3 autos. I have been very satisfied with their service. When my husband and I suffered serious illness this company worked with us to save our coverage.
Review, March, 2012
This year I also added Umbrella Liability policy, and homeowners policy, because after shopping premium rates for a number of years, Travelers always comes out on top.
Best in Claims, March, 2012
I loved the my insurance company took care of my claim, my son tryed to miss the deer and ran into a ditch. My son was ok, but my car needed lots of help. They had it towed and fix in no time, the gave me a rental at no charge to me so I could keep up my household. The person from Travelers auto insurance took care of my claim was so nice.
Jim Butcher, December, 2013
Travelers home insurance has been fair and reliable for many years. Howard Eales, Inc., and Agent Linda Thompson are able, patient, reliable insurance professionals. At annual renewal, am comparison shopping for price and coverage. Likely to renew with same carrier in the end.
Covered by parents , November, 2016
This insurance seemed to have great coverage but the price was very high. Now that I am looking to buy insurance on my own I need something cheaper
great, July, 2016
new policy, September, 2013
I like to have a new policy with you all
No problems, July, 2012
No problems with the company. Changing because we moved, home is for sale and they will not cover a vacant home.
Good pricing and adjusters.
travlers insurance review, April, 2013
we had major damnge due to water leak the claim adjuster was fantastic wish i could stay weth them
No renters in FL, August, 2012
They dont offer insurance for renters in FL
Travelers Review, May, 2013
My agent is always very nice and polite.She was recommended by a friend. It just seems like the are getting a little too expensive.
They will not renew , February, 2014
Occupancy went from owner occupancy to renter
occupancy so they decided not to renew
Good, October, 2016
Once I got the new car my insurance kept going up because of the Lease. Auto manager did not explain that to me at purchase.
HO-6 Coverage Needed, June, 2015
The HOA purchases and manages the exterior coverage for the complex I am re-fi my unit and required to have HO-6.
Traverler's Review, August, 2014
I have not had any problems with our homeowner's insurance policy. I have not filed any claims as of this date.
Prices, May, 2015
Satisfied, but prices start to going up
good coverage and service, price went up this year
looking for better deal, January, 2013
looking for better deal than travellers insurance
I have no problems with Travelers Insurance. Just looking into coverage for both my home and vehicle and looking at costs.
travelers, July, 2014
insurance went up 2.9 percent with cost of replacement we had no claims since starting with this company
OK, May, 2013
good company, March, 2014
rates are extremely high and I am shopping for better rates
no comment, November, 2013
want to see different insurance guotos, August, 2013
insurance has gotten more expensive every year so I wan to compare different companies
Looking for a better price, January, 2014
I have lived in this house since Sept. 1978 and have filed only a few claims--2 new roofs because of hail storms, 2 hurricanes, and 2 minor claims in the master bathroom. I have maintained the house to the best of my ability. I added vinyl siding to cover wood on exterior and storm windows to all windows. All rooms except bathrooms have ceiling fans. It is in good condition. Travelers has been a good company but is getting too expensive. My current policy has a 1% deductible on all parts of the policy.
Provided by employer, January, 2016
Okay coverage, my employer pays for it.
Price increases continuous, July, 2015
good company, expensive, May, 2015
compare, February, 2014
Better coverage with better premium
I made a claim in June 14, 2014 for roof damage replacement. I had difficulty for a roofer to come give me estimate despite my attempts to to have somebody come do one. This apparently caused Travelers to drop my policy. I finally got a roofer come in and is in the process to start the work.
good, July, 2012
good but they went up in price 700 never talked to them my bank debited my account, I can not afford them
Reason for comparing other Insurers, September, 2013
The only problem with Travelers is that the premiums keep going up and my income doesn't.
I filed one claim and they are not renewing my policy and it was only a small claim nothing big.
Supervisors are Committed to Customer Satisfaction, June, 2016
We were in a four-car accident that was found quickly to be not our fault. It was a Sunday and we needed to quickly arrange a rental car for Monday for my husband. Traveler's could not help us because the day of the week. Our car, which we loved, was took to the state-recommended tow lot. Traveler's couldn't figure out what adjuster was responsible for reviewing our claim. But they did tell us that we might have to pay car rental fees out-of-pocket. We were livid by the treatment and had our claim escalated to supervisors. The supervisors were SPECTACULAR! They made sure our claim got looked at and continuously checked in with our regarding our service. As more problems arose (amount of the settlement was based on inaccurate estimates of the wrong car, No response from claims adjusters, Removing our stuff to the Traveler's Impound lot without our notice or a way to get things back, etc), the supervisors continuously stepped up to rectify the situations. In the end it all worked out wonderfully because of two or three select supervisors. It shouldn't be this way, only have competent people at the top, but it is and that we can live with as an option, as long as those people try to continue to improve their organization. A LOT more training needs to be given to people who are in non-management positions. But, we TRUELY appreciate the work done by managers to make sure customer needs are truly met.
Travelers, June, 2013
I am disappointed with Travelers and affiliated agency for the handling of my policy in 2013.
Very good company that made some mistakes, August, 2013
They refunded our policy premium after reinstating our policy and basically told me their records show that we did not..adjusters simply refused to speak. Canceled after 60 days due a false stated basis of determining the home was not owner occupied wouldn't refute just said regardless of validity of basis for cancelin
this company canceled due to claims, but was a great company
Too expensive, May, 2013
Attitude of company is take it or leave it
price bump, February, 2013
Travelers homeowners insurance ncreased rate 27% with no claims.
cost , July, 2012
the cost of my policy is a big part of my decison .the rate went up 300 i have no claims ever,the agent told me it is the state of pa.why we have an increase.
Comparing new companies, August, 2014
Relocating and need to find new insurance company.
Satisfied with present company, but was told I would have to get a new company.
Horrible!!!, June, 2016
Horrible company!!! I bought an auto policy in May 2016 and Travelers asked me to submit some proofs of my previous coverage. I uploaded everything to their web site and thought I am good now, but NO. In the end of May I received a letter that my premium will be raised for $75 . I did not understand nothing from that letter because for the explanation Travelers wrote "change automobile". So I decided to call them... and that's where the fun begins! After waiting 30 min for a representative to find the answer she finally told me she need to speak with her director because she doesn't see the reason why my premium has to be increased. The next day she called me and said that they didn't receive a proof, later in 3 minutes she said that they received a proof... and every time like oh, let me see here, oh let me check this. I am not stupid and I can say that when the person can not answer your question directly she is just lying and trying to make some time to come up with a new idea. So in the end she said that she doesn't see my policy from 4 years ago. I explained that I only have my driver's license for 3 years and 10 months as well as the car and that's when she found the perfect answer. She said that my quote was based on 4 years non-stop policy and since I only have 3yr and 10 month I don't qualify!!!
Where have you been when I purchased it?! No one ever asked me for how long I have policy and they just decided to give me that "discount" to charge extra money in the future when I already purchased my premium! Liars all I have to say!!!
They changed there policy regarding teen drivers., September, 2015
They changed there policy regarding teen drivers without notifying us. Then when i tryed to add my son to my policy they refused to cover him. I will be changing my insurance company.
after 1 claim premium tripled, September, 2015
I had been a customer of travelers since 1998. In all those years I had only filed 1 claimed. The claim was researched and paid. Afterwards my monthly premium tripled. I received no notification of the increase and absolutely no loyalty as a customer of more than 16 years.
Unfair cancellation of policy, April, 2014
My Travelers homeowners insurance ia being cancelled because someone ran their car in to my front steps and I filed a claimed with Traveler's to have them repaired. What is the purpose of having insurance when you are penalized for using it.
COST, May, 2013
T0 DAMNED HIGH. Travlers insurance doesnt let you know what your new rates will be untill its to late to look somewhere else.
good, February, 2013
policy cancelled after a single burglary claim, April, 2016
I'd had Travelers homeowner insurance for 18 years, since buying my house. The were recommended by the mortgage lender. Policy seemed to offer good coverage. 1800 per year. Last year, a single breakin by a workman who'd been repairing my roof, took more than I'll reveal here. But a lot. Most of which was excluded from the coverage (jewelry, etc) The payout was according to the policy, but a fraction of the actual loss. Then, come renewal time, they declined to renew. wouldn't even give me a clear reason. After 18 years. Don't trust these assholes. they do NOT have your back.
they canceled on us, February, 2017
After having Travelers as the home insurers for more than 10 years, in the last six months, the CC linked to the payments got stolen and we did not realized it for couple months. Then Our mail got was being stolen, had to report it to our Post Office. We travel very often for work. All these made payments to Travelers for the last last 6 months a bit messy, and now while traveling they canceled our policy as they did not receive $165 on time and won't reinstate it.
More than 10 years with Travelers and they dumped us.
Incompetent Adjuster, May, 2016
I have put a claim based on a hail storm in March 2016 in DFW area. The first adjuster missed a lot of damages like Fences, Garage Door, Solar Screen, other surface damages. Unfortunately, the adjuster showed up 1 day before another hail storm. So, they said the damage was caused by the 2nd hail storm. We have to file another claim with another deductible where I had gone on a walk through earlier on the day the 2nd hail storm hit. So we had to prove that the damage was from the 1st hail storm which we did but they still not budging. NO COMPASSION and NOT RECOMMENDED AT ALL. I will not renew with them and will look for another insurance provider as soon as the case settled or in this case dragged.
lower payments, August, 2014
I want to lower my payments. Travelers home insurance is too high for me.
Phone agents mislead and claim to NOT know things, November, 2017
Had travelers a good while. Phone agents when questioned claim to not know anything about insurance points. They outright lied to me about the cost of a accident for the other person. Because of that we did NOT claim our damage because it would given us 2 insurance point rather than 1. We could have made our claim ($500-600) and gotten no additional points. DISHONEST!!!
Worst insurance company ever, May, 2015
We have had Travelers car insurance for five years or longer. A few of my children had accidents and they paid the claims. Prices went up so we had our children get their own insurance with other companies because they would not give us an umbrella policy because of the claims. A year and one half later they added one of girls back onto our policy, made it retroactive to six months previous, and raised our rates. She has her own insurance, but they said we have to pay for her but she would not be covered by Travelers! After being off their policy for nearly a year and one half, they said she should have never been taken off, even though they wanted her off. Don't even consider them for your insurance! They are very dishonest!
WOW!!, August, 2016
Just moved back to PA and was updating my address as well as policy. Was informed that they could not rewrite my policy because my wife got into a fender bender in a parking lot. Cost was under $2500. Kicker is that she was driving her car under her own insurance policy. I HAVE NOT BEEN IN AN ACCIDENT OR HAVE HAD A TICKET IN OVER 25 YEARS!!!! STAY AWAY FROM TRAVELERS INSURANCE!!!!!!!!!
Look elsewhere Customer Service is a joke, April, 2016
I recently moved and needed to switch my Auto Insurance to my current states. I went with Travelers because a coworker said they have always been good to them. Anyways got my quote and paid and they requested proof i had my previous carrier for 5+ years. I tried my best to provide proof sending in as much information as I had available. Anyways they cancelled my policy and never told me and 2 months i went without out because they cancelled it over proof. Anyways i called them and tried to start my insurance back up and they said they couldnt provide insurance to me and i should look elsewhere. Never would recommend Travelers to a friend
HORRIBLE!!!!, February, 2016
I only had this insurance for a few short months. THANKFULLY! Every week it was something that they had a problem with. I recently received a letter in the mail stating that because since THEY couldn't find my out of state driving record, they were canceling my insurance. I've already been with them for 3 months before they sent me this.. When I called my insurance agent, Ralph, the number that I was given to reach him was disconnected. I will happily switch my insurance. I will never suggest or recommend such a ridiculous joke of an insurance company.
Bad Service, August, 2015
After filing a claim I had no idea where to take my vehicle. The only guidance I received was "you can take it to any body shop." After getting my car into a shop and requesting a rental car the representative booked a rental for an enterprise several miles away when there was one in the shop I went to. The agent was very rude the day of pick up and was arguing with me and the mechanic. I had to call a manager and after being on hold almost ten minutes finally got the issue resolved. Discussed I wanted to file a complaint and he said he was not the representatives manager so would pass it along. It's been 2 weeks now and no one has gotten back to me from the company. I called my personal agent and they have also tried contacting Travelers with no response. Meanwhile the other people involved in the accident got their car fixed the same week and seemingly received great customer care. I will not be renewing with this company and am very disappointed with the service.
Crooks, August, 2016
Travelers was supposed to have added GAP insurance to a Recreational Vehicle we had purchased.
One week after purchase the vehicle was damaged. A claim was processed, we received a call stating the $70,000+ RV was totaled. Listing a hefty $36,000+ in labor to repair half of that amount in damage. Come to find out they don't offer GAP on those and conveniently forgot to let us know. They were quick to overnight us a POA to sign and they did decide to pay our limit of $60,000. However, they did not have the RV picked up in a timely manner and would not issue a payoff until it had been picked up. Then told us the payoff will be sent regular mail. Leaving the loan collecting more and more interest daily.
Website inaccurate, March, 2016
Website inaccurately displays your due amount. Disregard ALL information on the website and just pay your minimum every month --- it will tell you that you owe nothing, and then they cancel your policy and up the charges by 65%.
SCAM SCAM SCAM SCAM
CANCELING AS SOON AS I CAN, February, 2016
I regret ever having Travelers as my insurance. Sadly, we've had them for years and never had problems because we never had a claim! Well, now I have just moved into a townhome that the lovely former owners left me cracked seals between shower tiles. It took plumber, hole in the kitchen and not construction company to be replacing my whole shower area. Travelers have simply ignored my calls and e-mails with promises to "get back to me this week" . It's been awful. Would never recommend to anyone.
NO LOYALTY after 45 years!!!, January, 2016
Been with this company over 40 years and they canceled our policy this year with a 30 day notice sent through the mail. Reason given was two claims made within a 5 year period. Total amount was well under $10,000 ($6,100) and apparently it's all about the number, not amount of claim. Having paid this company a ton of money for nearly HALF A DECADE and getting back a cancellation for such a small amount of claim, I feel it is imperative to warn others. DO NOT USE THIS COMPANY! THEY WILL TOSS YOU OUT LIKE YESTERDAYS TRASH IN A HEARTBEAT.
Terrible, August, 2015
Just applied for it through geico, some idiot comes to our house unannounced taking pictures,I was told by geico I would be called and apt. made.
He has down make unannounced visit. I did not call and complain, I was irritated. Now I get a letter from them they are canceling our insurance because we had debris all over our yard! We live on 2.5 acres, with barn. we do not have debris all over our yard! Also said tree too close to barn plus t-lock shingles and amount too low for replacement. No option to fix anything, just cancelled. Will never buy traveler's again. Will tell everyone I know don't buy it.
Unethical cancelation & premium raise, July, 2015
Travelers sent me a cancel notice quoting the reason that a home of the size I have - needs Central Alarm Monitoring. After speaking to their Cust. Service, I thought that was a good idea anyway, spent a few hundreds to get this installed, but when I called Travelers again, they said that they'd double the premium anyway - quoting the reason that it is insufficiently covered (which they never stated earlier). Incidentally the dwelling etc. was already covered 25% over total market value of the property - and I never had any claims. This shows a complete lack of business ethics.
great company- until you need to use them!, November, 2012
I was with travelers for 5 yrs as a renter, then 10 years as a homeowner. this past year we filed our first claim ever- tree fell and damage property in our yard, reimbursement and claims went smoothly- got just over $1,000.
Because of this ONE small claim in 15 yrs, they are not renewing our policy. so the point of having insurance with travelers would be....?!?!
Deceptive Business Practices, July, 2012
I obtained a travelers home insurance policy when buying a new house. They had the best insurance policy. One month later they sent me a notice of cancelation indicating that i needed to increase my replacement cost value by more than double and the premium would increase by more than double! this was a total bait and switch. and the new repalcement value was more than $1 mm any other insurance company assessed. I think Travellers was just trying to generate more premium for themselvs knowing that i we ever have an outright loss, it would never cost them that much to replace value. I was so disappointed with their 1) bait and switch and 2) deceptive business pratice. I have now secured another insurer and will never work with Travelers again.
Very bad company, no insurance coverage, March, 2018
rear ended in 2008, travelers pay nothing.
I have been rear ended again tthis year 2018, still pending. Dont know if they will pay anything. the accident in both cases was not my fault.
Don't Use This Company!, June, 2016
Travelers' way of taking care of me (the insured) is to patch or repair storm hail damages done to my 23 year old roof and aluminum siding. Two-toned siding (replacing only damaged siding pieces) and a patched roof (replacing only damaged shingles) decreases the value of your home, and is an eye-sore to the neighborhood. I won't let them do it even though it will cost me "out of pocket". I didn't expect to do that being "insured". My neighbors on both sides of my house, behind me, down the street from me, and across the street from me, ALL received a new roof through their insurance companies because of storm damage. Two different contractors showed me photos of old storm damage (2010 hail storm when Travelers first denied a new roof) and new damage (2016 hail storm). Travelers inspectors see minor damages to my house that only warrant repairs (patches), costing less than my deductible. I have been with this company 15+ years and didn't know of their POOR customer service until filing my first claim in 2010. I am seeking other options.
GREAT UNTIL YOU FILE CLAIM, THEN WATCH OUT!!, May, 2015
Travelers may be a great company, that is, until you have a renters claim for theft. Then they himm and hawww, and run you around in circles for months and then send you a reservation of rights letter which basically tells you that they are thinking of denying your claim in the future. they assign an investigator to you who couldn't find his own eyeglasses with both hands. It has now been four months since the claim has been filed and all I keep getting from the adjuster is "the case is still under investigation." This involved a pair of diamond and pearl earrings which were stolen by a woman who scammed me. Stay as far away from this company as feasibly possible! Insurance companies don't make any money by paying claims. They make no money on premiums; they only make money by not paying claims or by cheating you and paying you less than the claim should be paid. I'm not holding my breath to see any monies whatsoever from this company. I'm cancelling my coverage. After all, what good is an insurance company who won't pay a claim?
CEO should get involved, June, 2017
The online person was a jerk. He thinks it's a big game and doesn't care about me or Travelers, I decided to stay with AAA of So Cal there is no way they would greet customers like this.
Bait-and-Switch Company, May, 2016
1. Received a quote.
2. Received the policy.
3. One week later, received another policy with an increase in the premium.
4. Called Customer Service; Got lip-service lies about increase in premium.
5. Conclusion: Bait-and-Switch Company.
Increased Premiums, December, 2015
Our agent was great. We got the best price from him using Travelers for the new house we built. However, even though we've never filed a claim, in Just 3 years time, our policy premium doubled in price. Got quotes from other insurance companies, and our new premium with a different insurer is what we were paying 3 years ago. It definitely pays to shop around.
Terrible Customer Service!, February, 2018
They never call you to tell that your policy is going up. Automatically puts your children on the policy because they live with you, after you tell them they are too expensive and that I am looking for different insurance and do not put anyone else on my policy. They get every dime out of you. When you cancel your insurance policy they make everything so difficult. They want proof of my new insurance before they cancel my policy. Never again’ They are so rude on the telephone. I would definitely shop around before any of your children get their licenses or else you will get a notice in a mail stating you owe so much more money. They are so expensive!
claim in Feb. still pending, August, 2015
Truck went through our business window in Feb. and the claim is still pending. Traveler's is nit-picking our tax return from two years ago even though that period has no bearing on our business today. What the?????
Make 1 claim in 30 yrs, they canceled me, July, 2015
washing machine overflowed and flooded some rooms. Made a claim , 1st in 30 years, they canceled me and sent me a letter even saying the claim caused the cancellation.
Avoid This Company, February, 2018
Worst experience ever in 45+ years of buying auto insurance. In a telephone call, the "Welcome Center" agent was annoying and offensive, even to the point of implying I was lying because my current situation did not match the information he had from some suspect source. This was 4 days before my policy was to be effective. The experience was so unpleasant I called and immediately canceled. I would avoid Travelers at all costs, no matter the premium.
SAVED BY TH REVIEWS, December, 2017
So , we use ADP for payroll and we got a quote from Travelers for our workmans comp. They did beat our rate by $51.00 a year and also we would not have to do that dreaded audit at the end of the year because ADP would do that for us if we switched, but after reading the customer reviews for the last 2 hours I have to say that I am SHOCKED! I have not come across 1 GOOD review. I just don't understand how a company that has been around for so long has such HORRIBLE reviews. I am sorry that so many people have had to go through so much headache trying to file a claim, and also trusting an insurance company that is supposed to be there to help your customers in a stressful time. But a big THANK YOU to the people that take the time to leave a review. We will keep our policy with Erie and pay the extra $51.00 a month.
Travelers Difficult to Deal With / Avoid, June, 2016
I got an online quote for Home and Auto insurance.
When I called to get it attached to my escrow on a new home purchase they said that since the new home had a few dropped ceiling tiles in the basement they couldn't quote me until it was repaired. WHAT, I have not purchased the home and won't be able to purchase it until I have a quote.
So over a few hanging dropped ceiling tiles about $50 in a basement they lost my trust, my business and I will never do business with this company.
How could I fix something on a home I had yet to own. And how do I own the home if Travelers won't quote me due to a few out of place dropped ceiling tiles in a basement.
I gave up and within 30 minutes signed up with Geico whom I have auto insurance. They took care of the paperwork and contacting my loan agent to complete the process.
Go with Geico and forget about Travelers.
Paul G. / Raytown MO.
Cost is Good but overall horrible company, April, 2016
Customer service is very rude, unaccomodating for long term customers. ideal if you pay at one time otherwise you will never receive an invoice then when you do there will be a bunch of hidden fees added to cost. When you call and say you never received an invoice, they do nothing. Understandable why this is the low cost provider since customer service is horrible, miss sending invoices, and have operators that will frustrate you.
Worst Customer Service & Scammers, February, 2016
I had them for auto insurance before I began seeing hidden charges. I cancelled them and moved to Geico who are great. I needed renters insurance and Geico uses Travelers for it so I've had no choice but to go with them for it. Their customer service sucks. They wouldn't remove a $10 late chge from a bill when I never received the original bill. I went to Geico and they immediately removed the charge for me but Travelers? They couldn't be bothered. If it means them losing a penny they will not help you at all. By all means stay clear of this company. They are money grubbing rude scammers.
Never had a problem with home insurance until them, June, 2015
Received low quotes from a friendly sales rep. Went ahead and switched home & cars. Then I receive a letter stating I failed their inspection of my property & I must fix several issues or they would cancel my policy by a certain date. The NEXT DAY I receive my money back stating I have been canceled. I fixed the issues and then call and am told to send pics of the improvements. I did so before set date. I then receive a letter back a couple weeks later stating I didn't do so in time. By the time I received their letter it was past time, but not when I submitted the proof. They then upped my car insurance rate so I switched that away too.
renew my insurance, June, 2012
renew insurance to lower the cost and change policy to rent the apartment (like dwelling policy, or endorement for rent)
Horrible claims adjusters, September, 2016
Filed a claim due to basement flooding. Rain water came in due to a tree falling on my roof and damaging the guttering. Rain water filled up window pit. Said they won't cover because they are considering it surface water. Will never recommend this company to anyone. We will be switching insurance after this.
You get what you pay for - , June, 2016
Travelers has by far the cheapest insurance option out there for me, but after going through a small auto accident and medical claim, they completely threw me under the bus and did not even come close to covering the auto or medical expenses. I would have been much better off putting my insurance premium in the bank and paying for this out of my pocket then relying on these crooks.
nightmare extremely poor service, March, 2016
Travelers was very good about taking my money year after year, now that a costly water damage has occurred my family is breathing and dealing with black mold and a destroyed kitchen but that does not seem to be a concern to Travelers as this occurred nearly two months ago and no work has began and no approval to even start they just keep passing you around to different agents no end in sight yet. Stay away from Travelers unless you are a charitable person
HORRIBLE CLAIMS EXPERIENCE, December, 2015
They didn't stick up for us, their client, when we told them we weren't at fault. We even hired a lawyer to defend us AND them. They proceeded to pay off the other party without letting us know and didn't even bother reaching out to us to get all of the medical bills I had piled up squared away after doing so. It has been more than a year and while I was under the impression all of my bills had finally been paid, I recently received a letter from a debt collector saying I still owed the hospital some money. This horrible experience that sent me to the ER only got worse and has lasted more than a year. AVOID THEM AT ALL COSTS.
Cheap lying bastards, November, 2015
Flood damage only a $3600 damage, $1000 deductible so their out of pocket was only $2600, denied claim because it was not caused by NEGLECT! WTF! The valve failed and water damaged the office space downstairs! They wanted the tenant downstairs to submit to their insurance company! Argued for 3 months ended up paying out of pocket and finding SIGNIFICANTLY cheaper insurance. Complete pricks! The red umbrella is to keep their clients blood off of themselves!
Travelers does not pay claims , October, 2015
At Travelers, we understand that no one ever wants to file an insurance claim. So we go out of our way to make the claim experience as stress-free as possible for customers. Our knowledgeable claim specialists will respond to your needs with speed, compassion, integrity and professionalism. This is a lie and a joke.
I moved from Colorado to Alabama and when I got to alabama I noticed some stuff was missing. I called to file a claim and from the 1st second I was treated as a criminal. I have had travelers for 2 and a half years and I had no choice but to drop my claim. My claim was not big enough to cover what a attorney would have cost me. Travelers will do anything to get out of paying a claim. Just read the reviews. If you have traverlers and you have to file a claim give them as little information as you can as they will use it against you.
Miss information on policy's coverage, October, 2015
Questioned my coverage in policy was told I was covered for a particular liability. When I filed claim I was denied and told I did not have that particular coverage. I questioned my coverage on three different occasions being reassured that my policy had this particular item. But was given wrong to information
Bad customer service, August, 2015
Terrible customer service, took 3 weeks to get claim rep to get on question on claim again hail damage on roof, other insurance company paid for neighbors roof, we were the only one insurance company would pay for replacement roof.
Terrible Service, June, 2015
I've had Travelers auto, home and business insurance for over 10 years. As soon as I file one claim they turned on me. They refused to pay to have my vehicle repaired. They also cancelled half of my coverage and then proceeded to raise the rates on the remainder of the insurance that I still had to a ridiculous amount. They made it very clear that my business was not valued and they didn't about my injuries or my damaged vehicle. I immediately switched all my insurance to another carrier and saved $300 per year.
Cancellation for dog breed, October, 2017
After switching all my insurance needs to Travelers they cancelled my homeowners insurance after two months because I have a Doberman. My agent tried to talk to underwriting letting them know that we had no problem with them not insuring our dog in the policy, she never had an incident and was 9 years old but they would not consider reinstating us. I called Travelers customer service and informed them that since they were cancelling my homeowners I would be taking my 5 autos, two rentals and umbrella policy and switching to a new carrier. The agent said he would send a message to underwriting to see if there was any way they could keep my business. They did not even bother getting back to me so I guess they don't need my business. I am happy to say that I switched everything to Progressive and saved $400. Goodbye Travelers!! Will never do business with them again!
Chagne your rates for no reason, October, 2017
We traded one of our vehicles and when we did we let our 22 year old have the new vehicle and my wife took the old one. When I got the policy the charge for the vehicle that my 22 old was drive went up even though now a 48 year old is driving it who has a perfect driving record. They could not give me an explanation. They put information into a black box and they have no information on what comes out. went up over $300 a year and we now have less valuable vehicles than before. I give up!
Claim denied, May, 2017
Travelers denied a mold claim even when the conditions satisfied the policy language. WE had to hire a lawyer to make out the language. They sent twice an inept engineering company Forcon, who basically ignored the conditions. My advice is avoid Travelers.
1 Claim and they Canceled us, May, 2016
We just got done getting a new roof on our house after wind damage finally fished up what hail damage had started. The roofing company had to fight with Travelers to get an extra $300 for an additional layer of roof removal. We got a letter in the mail today saying Travelers is not renewing our homeowners policy (we have our cars with them too), citing "roof is severely deteriorated and needs to be replaced. Siding has peeling paint." Well, obviously the roof needed repair, that is why we made the claim. So... basically they are canceling us because the house needs painted. Unbelievable. Never made a claim in the 20+ years we've owned the house. They cancel us after our only claim.
Rude/terrible communication will not work with you, December, 2015
I'm insured by travelers - recently my wife had an accident by another travelers customer. They fought me at every step, wanting to put used and previously damaged parts on my 2.5 year old car. Compromised where I shouldn't have but after a month of dealing with them I gave up trying. Trying to get them to give me anything close to what I will lose on depreciation value on the car - no such luck. Treated like crap the whole process rude and disrespectful agents, had to stay on top of the issues myself to make anything happen. Go somewhere else - canceling my policy and leaving. They're crooks.
Terrible Customer Service, April, 2018
Switched Work Compensation Insurance to Travelers to Save a little bit. During the annual review, Travelers automatically INCORRECTLY and without explanation switched all employees to the most expensive category. Double the cost from prior year. TERRIBLE customer service. No follow-up. Been working on fixing their error for 6 months. Small cost savings not worth it!!
Never again, August, 2016
bought a house, needed insurance last minute. For starters they did not notify my that they were coming out for photos, or when. Then when they did come out, and took the pictures, and put the notice of cancellation in the mail, the only reason they could come up with was an unregistered vehicle on the premises. I called them and asked them why it was an issue. The best they could come up with was "oh someone could get hurt on them". I proceeded to hang up the phone and call Liberty mutual, who then literally cut my rate in half, and had no issue with anything on the property. I will never deal with travelers again.
not pleased with the company, July, 2016
The company is already trying to raise rates, and requesting work to areas of the house that are not needed immediately.
Avoid Travlers at all costs, May, 2016
Paid business policy in full upfront and then got after posting out of renewal received bill for an additional $658 which I've recently learned has been turned over to a debt collection agency. Complete scam.
poor customer service, April, 2016
Never received my bill. No Reminder Notice nor an email was sent to me. They refused to remove the $10 Late Fee and admitted "we have no mechanism for sending out a Reminder nor the ability to reverse a late fee." I'm changing companies and informed Geico they need to reconsider using Travelers for Rental/Homeowner policies.
Horrible Car Insurance Company! , February, 2016
These guys are money-hungry! They overcharged me for MONTHS. I was able to find the same coverage for less than half of what I was paying with Travelers. Not to mention that upon cancellation of my policy, and being told I didn't owe any other money, they went into my bank account and drafted out another payment. I am so angry, and they refuse to keep their word. They are liars, money-sucking leeches. WORST WORST WORST COMPANY EVER!
They Canceled Us Within The First Week, December, 2015
I spoke with the agent on the phone and told them we built a manufactured home on 10 acres. They said no problem. We got things going and the agent came out and inspected the property, no surprises except he could not find the home resgistration plate – whatever that is, we had no clue. I get the policy and pay the bill and a week later they call us to cancel the policy saying they do not insure mobile homes. I said it is a manufactured home, not a mobile home and that I already told them what it was when getting the quote. (Honestly do not think they know the difference) They did not care an canceled the policy in 2 days. So I had to find other insurance in two days. A miserable experience. I think the inspector filled out the paperwork wrong saying it was a mobile home. Not impressed.
Ripped Off, November, 2015
Beware. Gives you initial quote to get you in the door then audits account 6 months later and charger 20% more. If you refuse to pay the higher anount they take you to collections for 40% more than quoted price. Criminals. Do not use. Do not use
property condition cancellation, August, 2015
Ever get cancelled as the result of a visual property inspection by Mueller Inspections, Inc? You may be next if your house paint is peeling, you have a roof vent that isn't perfectly vertical, or your storage shed needs siding. I currently have two properties and two vehicles insured by Travelers, but I seriously doubt that will be the case in a month or so.
Zero service, angry at cost, August, 2015
This is a true account. I posted this review on another site, I swear it is 100% accuarte.
My wife and I had Traveler's auto AND homeowners for 15+ years. We are both professionals with postgraduate degrees and more than 10 years each employed with our respective companies, both with no debt and excellent credit, and had NEVER missed an insurance payment. Home completely paid for. It seemed at the time, and for many years after, to be inexpensive and convenient.
15 years later,I got a speeding ticket. Let me reiterate, we were both 40+yo in white collar jobs, with NO prioir claims, ever. Less than 10mph over the limit. Traveller's dropped me, saying I was eligible to reapply for coverage after at least 3 years. My wife's auto coverage alone increased to MORE than our combined full coverage auto + home. PLUS, what, Traveller's did NOT tell me, is that they also dropped my wife's auto insurance, even with no violations in 20 years, because I alone got ticketed. Why were they still billing us, even though she/we were dropped? We were NEVER informed of this, and she was unknowingly to both of us, driving uninsured for about 2 months before I switched both our policies.
In the end, I switched us both to the "gecko" insurance, with IDENTICAL home+auto coverage, better customer service, and saving slightly over $2K/year. This is completely true.
Did not satisfied!!!!!!!, August, 2015
First month premium is really high and never got refund back.
Premium is as much as previous insurance.
Every time talk to representative after 5 calls only 1 that nice.
After cancellation still subtract the money from my account and refund is incorrect!!!!
Cheating on payment return after cancelation , January, 2018
After early cancellation Travelers didn't just prorate premium, but come up with list of charges because of cancellation, which I never signed for. As a result I received only 27% of what I suppose to receive. It didn't happen with another 2 insurances from another company, which honestly prorated it and return difference
unsatisfied, November, 2017
customer service is bad hope they can change. the agent was discrimination to the elders. and have threated to claimer by distort the information and make fails information of claimer. the agent was neglect the job, not honest to the fact which customer reported.
Cancelled after 25 years, April, 2016
I had Travelers homeowners insurance for 25 years. Never made a claim until the end of last Winter. We had a terrible winter and one section of our roof started leaking. It leaked into a bedroom and the sheetrock came down.
I decided to makes a claim. The adjuster was great! Set an appt., came at the appointed time and cut us a check on the spot. My husband is a carpenter and he said there would be no problem with my husband doing the work. No mention was ever made of an inspection or follow up.
Almost a year later, I got a letter saying that we are not going to be renewed. They claimed they never got underwriting information on a timely basis. Neither I, nor my agent ever got a request for any information after the check was written.
I offered to send them pictures of all the repairs done and they still refused us.
This is clearly an issue of them cancelling us because we made a claim. The agent said not to pursue this and she already found me another insurance agency. But what will this cost me?
unsatisfactory services, October, 2015
Claim was water damage to garage cause by my neighbor bathroom plumbing leaks. Has nothing to do with the damage. Terminate Insurance 8 OCT 2015. With company since 1993..
Nightmare, September, 2015
Was easy to set up this account and the price was right. Ultimately, though, you get what you pay for. I submitted a claim for lost wedding ring and provided receipt and appraisal. The response was to find some scammy appraiser to show some ridiculous low-ball amount. Ultimately it barely covered the deductible, so I netted $100 on a loss of > $1000. Immediately post-claim we moved business to a trusted agent a friend knows. Oh, and the customer service was horrendous, felt like they thought it was a game or negotiation to see who could win.
No ulterior motive, but just hope people who read this can avoid my fate. This was simply bad business and a nightmare to deal with.
worst customer service with claim filing ever, March, 2015
had an accident last year which was not my fault. My car was totaled. Travelers took over my claim and said my money for the lost would soon be sent. 2 months later received money. Claim reps in Albany lied to me constantly.
The Worst !, December, 2016
Do not use Travelers home or auto insurance under any circumstances ! Their response time is dismal and very slow, the male adjuster was petulant and rude; he was cynical and negative before he even walked in the door and my claim was in "review" for two weeks before they agreed to pay the bare minimum for water damage from a leaking water line in my cellar and flood that ruined my first floor !
Expensive and horrible customer service, August, 2016
I don't want to write an unnecessarily long story about my experience with Travelers Insurance, but
here is what you can expect: rude and unfriendly customer service ( unless you are buying a policy or do not question anything) which and after I complained about only became worse. Here is what I mean: not long after my complaint, they began demanding copies of my HOA agreement - something they can obtain online themselves but refused to do. When I told them it was not reasonable that I had to mail or fax this large document to them they retaliated by requiring that I also needed send updated photographs of my property - really? why? Their response - just because they want them.
When I complained again about borderline harassment from customer service they sent me a rate increase notice. Then when I challenged them to justify the increase they cancelled my policy. I was fine with this since I had already found another policy for $200.00 a year less than the original quote they gave me in the beginning and the same amount of coverage.
I have never had any problems with a homeowners insurance policy until I bought a policy from Travelers Insurance. Thank God I never had to make a claim, who knows how that would have went.
If I could rate them lower than 1 star I definitely would.
"Accidentally overlooked cancellation", March, 2016
They Accidentally overlooked my cancellation. Sent bills to collections without telling me. Not a company I could recommend. Customer service was apologetic and nice, but that doesn't give me my time back
Cruel and unprofessional....., February, 2016
I am in the process of relocating and have purchased a house.....I had this company for my auto insurance but since I was relocating, I decided to check what they could do on my homeowners....
The representative asked me if there would be any dogs at the residence. As we talked, I explained that although we had 2, we regretfully were considering giving the large dog to a close friend, who will give her a loving home. Anyway, I told him the story and said we still had her currently so if he wanted to quote it with both that is fine....he asked what breeds they were and I told him. Layla is a mixed breed Rotweiler and American Bull Dog). This representative placed me hold for a moment, and then came back and said, "I'm sorry but we can not be the underwriters for you homeowners policy..." and proceeded to tell me that we owed a "restricted breed" of dog. He then told me that he could not provide with me a quote .....not today, or ever !! I was floored and explained that I even told him we weren't bring Layla with us.........His reply was, "It doesn't matter, now that we know you have this dog, we will not be your policy holder"
This gets better !!! I responded with, "Are you serious? And for how long will this be the case?" He then told me that would never again be considered unless I submitted proof that we no longer had the dog.....he then said, "...and simply say you left her with a friend or family is not considered proof. You will need to show a written document from an animal shelter stating that they have acquired the dog ....or A VETERINARIAN BILL STATING THAT THE DOG HAS BEEN EUTHANIZED " ......!!!!! Really ???? This representative should be euthanized as it would do the world a favor !!!
Layla is am absolute sweetheart and wouldn't harm a fly. She's just very big and it just will not work out.
Simply saying I would need documentation showing I no longer own the dog would have been enough......but to say "euthanize" to a pet owner ?
Worst Insurance ever, February, 2016
I got a speeding ticket two years ago going 46 in a 35. The doubled my premium from $450.00 to 850.00 every six months. I have never filed a claim with them. I cancelled my policy today.
Take your money: leave you hanging, July, 2015
Insured my home with travelers for over 5 years, was forced to move due to military obligations. Kept the home insured with Travelers for 18 months, then was contacted to explain why correspondence mailed to me at my (now former) address was returned to sender (and I received this at my new address). After getting that sorted out, I thought, I was emailed asking for a phone number (which had been provided numerous times before) about something urgent regarding the insurance on my former residence. Contacting them revealed that they do not insure rented or vacanct homes (but they do take your money if you're willing to send it to them faithfully). VERY POOR Customer service, and as a result, we switched coverage to a company willing to work with military members regarding insurance on multiple properties (current and former residences that are in the process of being bought and sold).
Stay away from Travelers, September, 2016
A loyal customer for over 35 years. First claim with travelers results in a denial after dragging their feet for a couple of months. My advice is choose another provider!
Dragged their feet on a claim. Denied coverage., February, 2016
Adjusters were very slow and unresponsive. Continued throwing up roadblocks for a pretty small claim ($3,000) until I just decided to drop the claim as I was trying to sell my house and move.
Don't make a claim or they DROP you, January, 2016
30 years of home ownership and never a claim...then washing machine flooded...filed a claim...and they canceled me...and even said in the cancel letter it was because I made a claim.
Sloppy Billing, October, 2017
Found out this company cancelled my insurance while I was out of the state and when I called them to ask why, it was because I didn't send them proof of insurance from 2 years ago! Didn't matter that I had sent proof of current insurance! Asked where they sent the cancellation notices and it was to the address. Asked them what my billing address was and they wouldn't answer because it was different from the physical address. Wouldn't admit their mistake. DO NOT GET INSURANCE THROUGH THIS COMPANY!
Policy cost, October, 2015
Went with Travelers through AMAC and got a good affordable policy but one year later my policy was raised to over $400 a year.
Horrific Billing and Service, September, 2015
I have had nothing but trouble with Travelers since 2012 when I first starting using them for workers compensation insurance for my small business. Today, for example, I received a call from a collections agent for a bill that was DUE on 9/1/15. That's 13 days ago, and I had paid the bill. 13 days = collections. No phone call. No notice from Travelers. Nothing. The customer service rep. basically said, "Well, I'm sorry you feel that way, but there's nothing I can do about it."
Their annual audit system (hours billed vs. hours actually worked) is a nightmare. Travelers does not provide ANY documentation showing how your bill has been adjusted based on the actual hours worked. For example, if you pay $500 for 20,000 hours of labor, but your staff only work 15,000 hours, Travelers provides nothing to you after the audit to clarify your bill. No invoices are provided. No audit results are provided.
When I wrote to complain, I received no responses. So, as of today, I'm switching over to a new WC insurance company.
Travelers Insurance can go to hell in a handcart.
Raised my premium after being a loyal customer, September, 2012
After 5+ years of being their customer, they decided to raise my premium one thousand dollars and their explanation was that my credit score was bad. Totally bs'ing, because my score is 720+ and I have no accidents or violations. I have never made a claim, and I always pay in full for the premium.
Incorrect payment to body shops, September, 2016
I have made two auto claims with Travelers, and both resulted in the incorrect amount paid to the body shop. When picking up my car, I spent hours trying to work it out. Travelers admits their mistakes but I spend hours at the body shop. They refuse to make any type of monetary discount for the time spent with voicemails and employees to correct their mistakes. I have a credit card, paid in full with an email sent that confirmed I would be reimbursed, but don't know what would have happened if I did not have credit.
The worst insurance in the world!, January, 2016
Just like the saying goes "they just want your money they had no real attempt to ever replacing the bad damage that has happen to my house". I had a tenant that badly purposely messed my house and destroy it called my insurance company they spent weeks on an investigation I had reports from different government agencies police pointing the finger at the tenant and they still denied me. Take good advise go with State Farm!! Go with someone else not them!!!!!!
Do not use for sole proprietary workers comp, March, 2018
I cannot even rate the cost and billing experience because I have yet to be billed. I had workers compensation insurance with them as a contracted therapist. When I cancelled the account, I was forced to complete an audit. No one explained it to me and they continued to tell me I need to give specific forms that I had never heard of. I repeatedly told them that I am just a contracted therapist, I have no employees, no claims and didn't even file this job on taxes because the company I tried contracting with doesn't have their act together and in one month's time I had only seen one client once. I am not claiming $45 on taxes. When I finally figured out what I needed to do, I send an hour trying to register online only to then have to call customer service again for them to register me. Their automated messages and operators tell you to use the web and their website tells you to call them. Such a backwards way of business!
Bait and Switch, March, 2017
I decided to get a quote with Travelers insurance company after my previous company increased my rates. Even though it took about an hour and 1/2 to get an accurate quote. I was basically interviewed about everything down to the detail and was surprised when they offered me an affordable quote. However, they never disclosed they would have a home inspector come to my house (after the policy was issued). I thought it was a little invasion of my privacy especially when the inspector took pictures of all our rooms and bedrooms. I was told he was going to inspect the pellet stove. Well, a few weeks later the underwriter called and told me they had severely under insured the house and basically had to insure it for 2x the cost. Of course the premium increases $1000 per year. The new replacement value of the home is a pie in the sky price and is literally 2x the value of the home. Classic bait and switch!
blood sucking company, November, 2017
perfect driving record for over ten years with travelers. no tickets, no accidents, no claims. paid over $2,000/yr for 2 cars premiums. hit something in the road on interstate at 75 mph. had a $1000 claim. they increased my premium more than $800. this is a horrible company. buy your insurance ANYWHERE else.
lousy customer service, April, 2018
needed a 10,000 bond for a 280,000 problem - too stupid to be able to resolve problem - do not do business with this company
Crappy, November, 2017
Home insurance horrible!! We had two minor claims for roof leaks in a two year period (12 mos apart). We have a sturdy metal roof. We live in the mountains with potential for lots of snow! The first claim was where a roof vent pipe was not sealed properly and damage occurred over a period of years before we detected the slow leak in a storage closet. Repairs /claims just over $2thous. The second we had a really heavy snow total that next winter and ice dams on the roof valleys caused a leak in another location. We called as soon as it was discovered to prevent further damage and higher claims. Cost just over 3thous. Both claims went smoothly, no problems. Then about a month ago, 9 months after the second claim, we got a notice that our insurance had been cancelled because of our claims! That's right, just over 5 thous dollars total and we get cancelled. The first time in 35+ years of homeownership we have ever entered claims (except for hail damage in 1980's in Denver) and we get cancelled! They said it was because the claims were too close together (just over 12 mos apart)! Guess we should have waited till the end of the winter when even more damage would have occurred to submit the 2nd claim! We called them and they refused to reconsider, said something to the effect that their guidelines for cancellation were not flexible. They never told us when we filed these dinky claims we would likely lose our insurance! We certainly would not have filed! So my advice, Travelers sucks and is a bad deal! Dishonest company!
Travelers is a 28 billion dollar fraud, October, 2017
I was injured on the job and travelers was my employer's work com insurance policyholder. Travelers claims manager and they're SIU investigator meet
With my former employer and there employees. They all work together to change falsify and cover up the truth to benefit themselves and get out of what is there responsibility and obligation. My employer threatened that if I submitted a claim she will ruin my life. My employer demanded that I be charged with insurance fraud. Travelers obtains unrelated unauthorized medical records and allowed my former employer to these medical records which is against the federal HIPAA law . I will be charging them with this. Knowing that I was not lying they contacted the Maryland insurance fraud investigator and lied to them and demand that I be charged . I was charged with a severe felony insurance fraud that has a 15-year possible prison sentence. Due to their false story that I could not prove a week prior to my court hearing my wife and I found out she had breast cancer. I accepted a plea bargain so she would not have to have anymore worries. 8 months later Just by accident I came across documented evidence that indisputable verifies I did not lie and they did so now I am working with the true Insurance Company that was frauded and will be having Travelers and my employer charged for what they did. Travelers is the most heartless despicable disgraceful Insurance Company there is Travelers is a 28 billion dollar insurance fraud themselves whether the CEO news about this I don't know but he needs to. I contacted Travelers claims manager trying to resolve this issue their claims manager said to me get a lawyer . There felony crimes cost me and my wife our house and financially took every penny we have. I have been diagnosed with severe trauma due to the fact of losing everything and worrying about going to prison for up to 15 years for something I was not guilty for they were.
Nightmare that never ends..., October, 2017
The worst ever! choose another company! I had a very small claim handled by Jason A Criswell and was the worst experience ever! I was forced to hire a public adjuster out of the unprofessional experience that I had. Very rude on the phone and him and his manager were extremely rude at my house, I thought there was going to be a fight. almost a year and my claim is not finished?!?!?!?!?! THEY SUCK!
Useless insurance - we are tricked, August, 2017
We were absolutely sure that our deductible is $500 - it is stated so in our original policy. When our property was damaged by severe hailstorm Travelers adjuster told us that our deductible is 2% of property value for hail damage and we were notified by the company. We never received such notification. 2% of property value made our insurance claim useless. All other property owners around us repair their roofs and insurance companies pay for it with small deductible. Travelers is tricky and unreliable. They want your money and do everything not to pay at all. If we would be notified that our deductible is so high for hail damage we would never continue business with Travelers.
impossible to cancel, July, 2017
They raised the cost by a third without ever a claim. Got new insurance company who followed the rules and faxed them a signed copy of the cancellation with effective dates 6 weeks ahead of time. Since the first we have sent 3 more faxes, all ignored, and two phone calls, also ignored. Today I get a letter telling me to pay up or be cancelled. Effectively the were able to keep the refund that was mine. Quite a racket! BEWARE OF THIS COMPANYS PRACTICE
GOT IN A TRAP OF LYING AND DECEIVING, June, 2017
When I was presented by the ADP agent to use her friend's insurance I signed up trusting the beautiful words of the lady over the phone. However, when I decided to cancel I realized that I was trapped in a shady contract and a lot of penalty to pay for early cancellation even though I signed up for a month by month coverage and when I call to cancel and switch for a better company the person over the phone didn't tell me that I was trapped on this contract.
I would never do any business with them and don't recommend to anyone. The agents lie and deceived you to get your business. IT S A TRAP!
Very bad experience , May, 2017
My car is still on the body shop. Already been there for 2 months for repair from an accident. I have to pay rental car for insurance keep on delaying the supplement and parts needed.
Terrible company, March, 2017
Terrible company highly recommend not using. Customer service is even worse than their insurance agents. Billing department has no clue to what is going on. Cannot understand how this company has gotten this big.
Total Ripoff, March, 2017
My son's car was hit by one of Travelers clients. They totaled out his car, took it because he was still paying on it because they didn't want to fix it and he never got compensated for his car. Now he does not have a car, no money to get another one and they totally ripped him off!!!
Bad business practices, January, 2017
Don't know why people are complaining? True story: Ex has filed 2 claims for house damage never had rate increase! Nor has he been cancelled. Has forged my name on their checks and still has coverage. However they did report ME to the credit agencies due to their own negligence on many levels starting with underwriting to allow my name on policy without being on mortgage. Now wont fix my credit report, still haven't removed my name from policy and wont help with the criminal investigation either. So my ex gets away with everything--and still keeps coverage! Sad but true (and no I don't have shady credit).
Bad faith insurance company, January, 2017
I've had coverage through travelers for two years.when I was in an accident my insurance company had towed my car to a collion place only to find out my electric car had been towed in park. My batteries were fried from being over charged. My back tires warn, my brakes ruined. The insurance company is refusing all liability for totaling my car I had intrusted to them, to take care of while it was being fixed. The original claim handler was honest and told me what had happened. Sense then the claim handler was switched 7 times, each new handler saying they cannot tell me anything about my claim. the company has been trying to cover up there tracks.this has been going on sense sep 6th/ 2016 to Jan/09/2017 and still continued. Travelers had also failed to respond with the collision place they had towed my car to and abandoned my car there without my knowledge. Now my broken car is missing that i am still making payments on.
Travelers insurance uses bullying tactics , November, 2016
This insurance company has done everything in their power to harass, intimidate and BULLY a handicapped person!!!
BULLYING should NOT be tolerated by an individual nor a corporation, NOT acceptable travelers insurance!!!
From the very start of my injury I have experienced their claim adjuster breaking HEPA Law, another claim adjuster that would delay my temporary disability payments to my advance on settlement payments, change the app she used for mileage reimbursement without notification, (the app she now uses shorts my reimbursement fee) to the corporate office not responding to its legal representation, and now bullying/strong arming me by not offering a fair settlement!
This is an absolute disgrace!!!
I am sure that the founder of travelers did NOT expect this behavior of its employees.
Travelers insurance you should ALL be ashamed of yourselves for harassing the handicapped!!!
Update-now that myself, my attorneys and travelers attorney, Gaino, has reached a settlement offer, it astounds me that travelers corporate office still does not respond!
Going on SIX YEARS and still being harassed and bullied. This company prides itself on bullying handicap people!!!
Avoid this company, October, 2016
I was satisfied of Travelers in California, so when I arrived in Texas I just wanted to continue with them, insurance for my mobile home was then estimated to $180 a month.
After 2 years I discovered that I was paying 2 times the maximum amount of home insurance for my type of home, so I just stopped paying in search of another home insurance.
After some months Travelers sent me a cancellation notice, I assumed that my home insurance with them was just over. But I recently received a debt collection notice stating that I still owe them almost $600 for totally unknown reasons anyway not specified.
So beware, AVOID TRAVELERS for even after your insurance policy is over you still will owe them money, dishonest company which charges you twice the maximum local market amount and continues to charge you after the end of the contract.
Home owners insurance, September, 2016
I escrow my insurance and taxes with my mortgage company and Travelers sent the check back to my mortgage company 3 times!!!!!!! They made me pay the premium myself and told me it was my problem to get the money from them! The mortgage company already applied it to my escrow. Their right hand doesn't know what their left is doing.
Travelers is a JOKE!, August, 2016
Beware of using Travelers insurance. We have been a policy holder for 5 years. We have had 1 auto claim in that time. Travelers said our deductible was $500 but would be $250 with a police report. Had the report filed and then was told "on page 38 of the policy it states...." and we still owe the $500. We just finished filing a homeowners claim (our second homeowners claim in 5 years) and was told that due to an "exclusionary clause" the claim could not be covered. What a joke! We have done nothing but be loyal, paying customers only to receive this kind of coverage and support for the claims we make. Travelers is a business based on crooked practices and fraudulent behavior and is filled with executives making the rules up as they go along. Stay FAR away from them!
Criminals, August, 2016
We have been using Traveler's for 8 years. This last year we paid our bill (around $500) then suddenly about 2 months later they audit our business and decide our rate is too low so they send us a bill for another $1000. We told them there was no way we were paying that we never agreed to pay that much and they were rude and unhelpful so we cancelled and went with a much cheaper company. Now we get a bill from collections saying we still owe them the money. They must be crazy if they think we are going to pay a bill we never agreed to for a year of insurance we didn't use. We called again and again everyone was nasty and wouldn't help. I don't know how they look themselves in the mirror. Absolute worst company I have ever dealt with. Unscrupulous, unprofessional criminals. I will never pay them a dime of that money.
Avoid!, July, 2016
Water heater broke Monday, flooding everything. Tuesday morning inspector denied coverage claiming long term damage. Happened the day before!!!
Avoid!!! They are great to take your money, only that.
They Fucking lie. Don't go here., June, 2016
They Fucking lie to you . Your payments will go up.
Don't go here. Liars mother fucking liars.
Travelers Insurance can kiss my ass
Hired an engineering firm to file a report of lies, June, 2016
The snow sagged my roof, travelers hired an engineering firm who lied and stated that this was already that way. It was not. They took 2 months to send the report; never sent a letter to let me know the disposition of the claim. Sorry company, they will lie, cheat, but sure want you to pay your premium. I canceled the same day I called and found out they denied my claim based on the lies from the bafoon engineer from Forensics Engineering. Don't waste your time or money with this crooked company; they sure are NOT on your side and are NOT going to help you. This company is spineless and very deceptive, they cannot be trusted. Please save yourself the misery of dealing with them.
Bad, June, 2016
Had accident with a deer and they almost double my insurance, so I changed company's for a lot lot less
The Worst Insurance Ever!!!, May, 2016
This is the worst insurance agency ever! I've been with this company for over 10 years, and all the sudden they dropped my policy because I never mailed them telling them if my cars and garage kept or not. I would have never known my policy was dropped until I noticed I wasn't get the insurance cards in the mail. They let me drive around for months with out telling me I had no insurance on my car. Then when I tried to renew my policy the wouldn't allow it, and they wanted to raise the price. NEVER EVER CHOOSE TRAVELERS INSURANCE! THEY ARE BY FAR THE WORST INSURANCE COMPANY
PITTIFUL VERY BAD COMPANY, May, 2016
OUR HOUSE PAYMENT WENT UP FROM 569.00 TO 1,400.00 BECAUSE OF INSURANCE INCREASE. MADE A CLAIM WHICH ALL THE THINGS THAT WERE DAMAGED WASN'T FIXED DUE TO WIND DAMAGE. THEN THE THINGS THEY WOULDN'T FIX WAS THEN THAT LIST OF THINGS THEY DIDN'T FIX WAS SENT IN A LETTER TO US THAT THEY WANTED US TO FIX ALL OF THOSE THINGS OR THEY WOUKLD CANCEL OUR INSURANCE. WE OWE ABOUT 76,000 ON A HOME WORTH 135,000 AND THEY SAID ALSO WE WOULD NEED TO GET COVERAGE TO COVER THE COST OF A NEW HOME LIKE WE HAVE FOR 425,000!!!!!!!!!!!!!! SO WE FIXED ALL THE THINGS AND THEN CANCELLED ON THEM AND FOUND ANOTHER INSURANCE COMPANY. AGAIN WORST COMPANY IN THE WHOLE STATE OF ALABAMA GLAD WE NO LONGER HAVE TO WORRY ABOUT THAT SORRY COMPANY AGAIN.
This is a bad insurance, May, 2016
so i got this insurance, paid for the year, then 3 months later they bill me for 300 dollars more. after i had already paid off for the year. bad customer service, when around in a loop trying to find out why i was getting bill again. i canceled the insurance for State Farm which is a little bit less but i get the same coverage plus they cover a second car and renters insurance.
Stay Away from Travelers, May, 2016
This is the the worst insurance company I have ever been with. I was directed there through an agent who promised me that if I bundle my renters insurance and auto insurance as well as payroll deductions, I would get a greater discount. After an hour on the phone, we agreed to the price of $1548. In two months, my coverage jumps to $1825.2 without sending me any notification. When I tried to reach out to them to get answers, I was given the old run around ( "drop calls", line transfer, long hold, voice mails) you name it. As a result, I decided to terminate the service. They continue to send me a bill and threaten to take me to the collection agency ( ruin my credit score) if I did not pay. I called them again to investigate the reasons why my insurance balloon without my knowledge. They replied that they need " proof of continous coverage" prior to their service. I called up my old insurance company and send them my documents. They told me that this was all they needed and that I will be given a refund back. I hear nothing for the next 2 days and decided to email them. They told me that because my coverage did not meet their expectations, they cannot honor that refund. I did more research on this company and found that I am not alone. There are many others who are scammed by this evil corporation TRAVELERS. They will give you what you want to hear and increase the cost behind your back due to hidden fees and missing documents that was never specified in the original agreement. Please do yourself a favor and stay away from here. I do not want innocent people to get screwed by Travelers. When it's too good to be true, it is.
Horrible staff, May, 2016
Staff has zero knowledge of policy, everyone gives you different information, refuse to reimburse you when they said it would be covered, the supervisor is extremely rude and refuses to help you. Lawsuit is seriously being considered at this point...
claims adjuster is being totally unreasonable, April, 2016
its been more than a month, I emailed and called so many times to Adjuster, but he ignored my emails and calls again and again...
Crooks!!!!!!!!!!!!!!, April, 2016
Never use them! Be sad if you ever have a claim with them too!!! Beware! They won't save you money. Or if they do it's because you're not really covered. They don't pay!!!!
Do not go with Travvelers, March, 2016
With travelers 15+ years always payed bills on time. One day I was rear-ended at a stop sign. I contacted my traveler agent and I was referred to travelers claim adjuster William Middlebrook. What a ashole that is, first thing he told me was that I should have my insurance pay for damages. When I asked him why on earth would I want that, that he caused me of refusing to corporate. About two years after that I bought a different vehicle and my premium went up. That’s when I switched to Harleysville insurance and my premium was cut more that half for better coverage. So not only Travelers Insurance has terrible people working for them, they greatly overpriced. And when you cancel your policy with them they have cancellation fee. And if you argue about that with them they will send collectors after you
OMG WOW rip-OFF worth $1271 but only gave $790 F-, March, 2016
A client of Travelers Insurance took out my fence and my gate plus damaged my land and trees. TRAVELERS INSURANCE told me we know what you have is worth at least $1271 but we are only giving you $790. Giving only 6 hours labor for a 2 day job. Wanting me to hand dig the large fence posts out of the ground. This company only gave 6 hours to remove my damaged fence and install new. Plus fix land and damage trees. They have left many 50+ pieces of glass and sharp car parts across my property some are large. Travelers Insurance is / was a BIG Disappointment. I give this company an F rating.
So stressful!!! Horrible!, March, 2016
This was my first time ever filing a claim in my life. My first time having renters insurance. I didn't think insurance companies were this ruthless. My adjuster Mary Carter Sidnow was so rude and treated me like a criminal. My pipes busted and I had water damage throughout my whole house. I was displaced for a month and I serious dreaded having to deal with her. My landlord and contractor also felt that she was rude and cold. When i asked her multiple times for her supervisors number, the first time, she ignored me then the 7th time, she hung up in the middle of giving it to me and denied it afterward. They are snakes! I can't wait until my policy is over in a couple months. I will surely switch to a better insurance. I guess it was my fault they were the first company I called and just decided to go with them. I should've read the reviews.
Unfair claims- BEWARE, March, 2016
This company is the absolute WORST! I have been paying high premiums for the longest time. I was involved in a horrible car accident involving 3 cars (including a huge pick-up truck). I was diagnosed with moderate to severe hearing loss because of the hard impact. I had a 500k bodily injury policy + uninsured/underinsured motorist claims and wished to redeem it. I am a classical violinist and have been my whole life and my career depends SIGNIFICANTLY on my ability to hear. Travelers insulted my livelihood tremendously by continuously offering the lowest settlement payout possible, even after I had an attorney fight for very fair compensation. I was told my case was worth 500k by my attorney, but travelers would not pass 200k in a settlement before going to court. Do NOT waste your time + money paying high premiums with this god awful company when they aren't going to take care of you as they promise.
Hope you don't have one of their insures hit you, February, 2016
Horrible people. Filed a claim stating I was struck by a semi truck who made an illegal turn into my lane totaling my car, the managers at travler said semi trucks need more space to turn, so i had to have been driving on the side walk to try and beat the semi truck around the turn. Denied claim, and won't WILLINGLY pay for my damages . They all know they're in the wrong, they just like to push over who they can to save them money. Unfortunately for them I will be taking this much farther, because their story is balogna. Pray you don't ever have to deal with them. It's truly a loss, even if youre not at fault. Agents were, Stefan Wyatt and Tyson Wells. Only reason they got one star is because none isn't an option.
Galatians 6:7 - Be not deceived; God is not mocked: for whatsoever a man soweth, that shall he also reap.
Appalled by Travelers , February, 2016
Needed new insurance. My parents are with traveler's so I spoke with them. Got a quote of $79/month and signed up on the spot. 30 minutes later, the guy calls back and says he made a mistake, it will be $96/month.
Ouch, but ok. I can shop around later. So a few months in to my policy I get a new credit card and my autopay to travelers is declined. I log in to make the payment manually and update my billing info... and I see I owe $233 for 2 months.
Wait. $96 + 96 = 192. Confused, I call customer service. They explain to me that 2 months prior, they had done an audit of my account and found ANOTHER mistake they had made, so they increased my policy by $10/month.
Now I'm already annoyed by this apparent bait + switch game they're playing but... $106+106 = 212... not my bill of $233.
I ask the guy on the phone and he explains that they are not just charging me an extra $10 going forward.... nope. They are ALSO charging me an extra $10/month back to the inception of my policy.
This not only makes NO SENSE (it is impossible for me to travel back in time to 3 months ago, crash, and need to make a claim), but is WRONG. I did not agree to this new quote.
The guy on the phone is completely indifferent.
Needless to say, I got a quote with Geico in less than 15 minutes that is saving me $34 per month. My entire family is appalled by Travelers idea of customer service and is switching ALL their policies as well.
Simply put... LIARS !!!, February, 2016
I insured my car with GEICO and their rep gave me an enticing quote for my house policy with Travelers thru Geico. So I switched. Now, pay attention to these dates - 11/26/15 policy went in effect, 1/19/15 Travelers sent me 2 notices;
1. A billing notice informing that they are refunding my money, minus 3 months "used" - I paid for the year upfront.
2. Notice of cancelation, effective 2/15/16, due to their "inability to complete physical inspection of property", which they "could not locate" and, disregarding my request, never contacted me to arrange viewing - I own the house for 14 years and all these years it was insured without any hustle, or even inspections, from other insurance companies.
I'm glad they pushed me out - after reading these reviews, I wouldn't TRUST or stay with Travelers anyway!
claiment, February, 2016
bad customer service. will not contact you when you file a claim. talk to you like you are a nobody.
Horrible, February, 2016
This is by far the worst company ever ... I wouldn't recommend it to my worst enemy ...they will mess you over bad especially claims ... This is by far the worst mistake me and my husband has ever made... And will take their precious time to call you and get you tooken care of but will take your money on time with no problems..
They dragged out time just to deny claim, January, 2016
Norma who was in charge of my claim never contacted me. I had to call her, then she never returned my call. After getting in touch with her again, she didn't follow thru with calling me back. Each time she told me she needed to do more investigation. I think that she did nothing and just dragged out the time to deny the claim.
Unprofessional Business Practices , January, 2016
We had Travelers Insurance for approximately five years. I was involved in a collision while driving a state owned patrol car. I was not found at fault or cited for the collision however Travelers raised my yearly rate over $400. I called and spoke with my agent who corrected the problem and admitted that my driving recorded showed I did not contribute to the collision and my rate should not have been increase. Called and got insurance with USAA the next day and saved approximately $1000 a year compared to my raised rate with Travelers. I feel this way a unprofessional way of conducting business on Travelers part.
PLEASE STAY AWAY!! , December, 2015
Travellers insurance has the worst Homeowners insurance EVER!!! They will make any reason to deny your claim. Please don't go through what I've been through with this company. If you want to have piece of mind when it come to your home investment please use another company.
Very deceitful, December, 2015
Made a claim, they were nice on the phone, but when it came to settling, they went back on their word. They say they didn't say that. Make sure you email them and put things in writing. Phone conversations, be sure to specify that you want all bills paid for also on top of the settled amount. They seem to want to work with you but will low ball you because that's their job. When you find a number that's reasonable and want to settle, they go back on their word and say that's included with the med bills or say sorry but this is all I have to settle. That company really sucks and I won't even watch the golf tournament sponsored by them now. Very sad. Everyone thinks they might be a good company until you have to deal with a claim from or with them. Don't let them fool you. If I could rate them zero stars I would.
Poor handling of new Insurers, November, 2015
We decided to change Insurance to Travelers for the savings, but it ended up costing us a whole lot more. They canceled without notification of a few minor things that we could have corrected in a few days. We were given no time to make the corrections and were notified by a call from our mortgage company and a check in our mail box the same day. The small repairs could have been made within a couple days but we were given no warning or consideration to even fix the few things that needed fixing. Awful business practices. This happened to us a little over a year ago, but I decided to post now as they just did the exact same thing to our son who had purchased his home just recently. He was told he had until a date next month, yesterday and the cancellation check was in the box today. Sounds like a racket to me. I would NOT recommend Travelers to anyone...the headache and extra cost of scrambling to get coverage is more costly than just avoiding this company. We spent about $400 more trying to get coverage so as not to lose our mortgage.
Shady Company!, November, 2015
My husband was in a car accident and injured by someone who had Travelers Insurance a few months ago. The person admitted fault and took full responsibility. The car was totaled. No one from the insurance company contacted him. So 5 days later we contacted them. They were extremely RUDE. Tried to get my husband to admit fault. Shady company! His vehicle was paid off, but medical bills, pain/suffering, and days missed work haven't been paid. They won't even return our phone calls (left 5 messages last week). This accident put us in a hardship and they could care less. We are considering hiring an attorney to help us since it's pretty clear they will not offer us a fair settlement and are in no rush. Terrible company! (I will edit my review if they rectify the situation in a prompt manner).
Raises insurance, October, 2015
Have been with Travelers for over 5 years. My rate for car and home has gone up over $120 for no apparent reason. The rep has horrible customer service.
Unable to make repairs, will not ok estimates, September, 2015
I explained the issues. The word count was 161 and it would not accept the review. Travelers has denied payment for multiple estimates to have my home returned to pre-accident status. They have been so cheap additional damages have occurred. They did not used to be this way. I want my house, roof, yard, & fence returned to their previous state before a Very Large tree fell down.
Father passed away trying to cancel policy, August, 2015
Was on with Travelers for over an hour trying to cancel my fathers policy. We sold his house and 3 months later I started getting bills from Travelers. Called them to cancel it and they wanted every piece of paperwork I had to cancel it. Tried to tell them that they were not insuring anything at this time and the house sold. They should have received copies of the closing documents. Needless to say, "NO". Talked to Don who is supervisor of the claims department. As she put it I am the supervisor here either do it the way I tell you or we will take you to court to get the money. Oh buy the way the policy we were trying to cancel was one that was going into place. Finally, it became easier to just say, "He is burred at Fort Logan cemetery and if you want to send your bill collector out and try and get money then go ahead.:
double premium in 1 year, August, 2015
More than doubled insurance rate in one year with no claims, and no explanation. Agent was a joke, no help whatsoever. They must be paid a percentage of Traveler's charges--agent told us "they can do what they want." We moved auto last year because of unexplained increase, now we will move HO as well. STAY AWAY FROM THIS COMPANY.
WORST CHOICE EVER!!!, July, 2015
This company represents the worst of how insurance companies love to take your premiums every term (and they better be on time) and then after many (30) years without any claims, they resort to any loophole they can to avoid paying you a dime! Had a tree limb fall on my house with damage visible even to the adjuster when he visited and yet they denied any payment on my 1st claim in 30 years!! Why the hell do we even have insurance?! DO NOT even think of giving these crooks your money...look elsewhere!
Cost up 356%, June, 2015
Outrageous! HO policy price went up 356% over five years. No claims, no changes, payments paid by mortgage bank on time, what more could Travelers ask for? 356%, that's what! Price went from $830 to over $2,330.
Denied Flood Claim, June, 2015
Travelers denied my flood claim despite the fact that I've been a loyal customer for 2 years. They also charged me an outrageous premium only to provide no coverage during a time of crisis. I've moved on and received quotes at half the price for better coverage.
customer for long time, May, 2015
Customer for a long time deny calims and they are a company that doesn't want to pay out calims. They are not a very good company, would not recommend them as a insurance carrier. They are one of the worse for claims and customer service. If you are smart you would look else where for insurance.
How incompetent can an insurance Company be, March, 2013
First, the policy that I got with Travelers Ins. was fair at best. I am a safe driver, no speeding tickets, no accidents, and a super credit rating. Nevertheless, this company charged me over $500.00 per year with a $1000 deductible. I agreed to it because I was trying to group it with homeowners insurance, which was not readily available in Florida at the time. Second, these morons could not even document the correct VIN number and model of my auto on my policy despite the fact that I gave them the correct documentation. Third, I made the mistake of signing up for automatic payment. I've notified them that I am not renewing this policy but they consider an email notification insufficient to stop the automatic payment process. I have to submit a document signed by myself and a witness certifying that I want this service cancelled. Really????
Record Profits, October, 2012
Travelers reports surge in profits on lower catastrophe losses. My policy went up 35%. I've never put a claim in, have several vehicles with travelers but they increased my rates claimed I have to pay my share for their cost of doing business. However they are recording record profits, when the economy is bad. They are just taking advantage.
More About Travelers Insurance
Travelers Insurance Company prides itself on constant innovation and excellent customer service. These are the top two reasons as to why they have been in business for over 150 years. Travelers Insurance formed through the merging of two different insurance companies: the Saint Paul Fire and Marine Insurance Company, and the Travelers Insurance Company. The two officially merged on April 1, 2004, officially becoming what is now know as Travelers Insurance Company.
Travelers Insurance's primary operations are in the United States; however, the company has several international offices, including those in the United Kingdom and Canada. Travelers Insurance Company has at least one office in each of the fifty U.S. states, as well as a detailed website complete with an online claims center. The company offers insurance policies for both businesses and individuals.
Personal Insurance Plans
- Boat and Yacht
- Wedding and Private Events
- Identity Fraud Protection
- Valuable Items Coverage
Business Insurance Plans
- Small Businesses - Business Owners, Automobile, Umbrella, Worker's Compensation
- Mid-Sized Businesses - Specialized Risk, Liability, Loss Prevention, Umbrella
- Large Businesses - Property, Casualty, Management and Professional Liability
- Surety Bonds
- International Business
- Risk Control
Travelers Insurance has a special Premium Audit available to their customers. This process will look for available discounts and other details regarding their accounts, and will adjust the cost of each premium accordingly. Other discounts are available by bundling policies. For example, combining home, and automobile insurance, along with other types of insurance can net a potential customer a savings of up to 20%.
The Travelers Insurance website is very detailed, and it contains a listing of all of the types of insurance plans that the company offers. Insurance quotes are available online, and policies can be purchased on the spot. There is also an online claim center and bill-paying option.