State Farm Renters Insurance Reviews
3.90 / 5 based on 64 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
State Farm was founded in 1922, and exists as a mutual insurer, meaning that it is owned by the policyholders themselves. The company has more than 98 billion dollars of assets, with more than 32 billion in insurance sales. State farm is considered to be the largest provider of home and auto insurance in the United States.
Company InformationOne State Farm Plaza
Bloomington, IL 61710
(309) 766-4655 (Fax)
Last Updated: 2019-09-02
Company Reviews (64)
Very lousy customer care..., July, 2016
I recently moved to new apartment so I requested to state farm to transfer my existing rental insurance to the new apartment and when I requested that time the state farm employee told she will do it and later came to know that she actually cancelled the account and made new account and put an extra charge and when I asked the question then she is telling for transferring the insurance they need to cancel and make a new one which they did not inform me earlier and they did without my knowledge and I need to pay extra amount....SO THERE IS NO TRANSPARENCY IN WHAT THEY DO....don't Trust these people....make 200% of your query and then proceed....
As long as I had service I was disappointed that I was penalized for getting broken into twice in same month after not having one ever
Kia Optima, January, 2014
State Farm offered more options and more reasonable prices than other carriers I checked. A change in my coverage caused my rates to go up.
insurance, July, 2012
they don't offer mobile home insurance.
Renter's Insurance, January, 2012
The agent was very prompt in returning my call and very helpful with providing me with the information I needed to make the decision to insure with the company.
Great Company, December, 2012
I have only 1 complaint about State Farm, the cost. I just need a lower cost option at this point. Other than that, great company.
Former Employer Inside Secrets Review, June, 2018
The agent I worked for delayed claims so it didn’t “go against her stats.” ONLY cares about claims if it's the OTHER company at fault. She's bilingual, ONLY assisted foreigners which is unfair & discriminating. We called people for “reviews” ONLY those who don’t have LIFE INSURANCE to sell. If they came in they waited 1 hour to see her & 1-3 hrs in her office as she stumbled through the pc systems & calling 800#'s to assist her. Very disrespectful of people's time. I saw rates go up unfairly to customers plus extra charges. Refused to hire “black people” ONLY hires Christians. In my interview she asked what my religion was, if I had children, That is ILLEGAL. She argues & preaches at customers if they admit not being Christian. She told one customer he deserved to die & go to hell b/c he is HIV+ & a homosexual. Would use God’s name and religious words to sell to Christians, who are gullible.
She didnt know how to do any computerized work (only 1 old school system, slowly) & refuses to learn. Staff assisted her.
Customers ONLY called the office manager & went in her office for problems. A lot of customers hung-up the phone w/ agent, she would call back telling them how rude they were. She argued w/ 1 customer about Life Insurance Laws. The customer used to sell Life Insurance & KNOWS the rules which the office manager advised the agent she was incorrect.
The reason customers DON’T cancel b/c they are loyal to the brand & in 1 yr 2 staff reported her to State Farm Corp, Labor Board, & the State Gen. Insurance Commissioner for fraud on lying on customers applications. What happened?….nothing. My boss’s boss boss came, had a nice chat, ate lunch, called his wife on speaker & went on his merry way. He lied for her, no investigation whatsoever. He acted as a lawyer on behalf of her & StateFarm. That is why I wouldn’t waste my time reporting her. We had several staff process quotes, changes coverages all while NOT licensed. which is illegal.
NO CARE FOR CUSTOMERS, December, 2016
I got state farm renters insurance. After 1 month passed i called them regarding paying my bill and i was about to ask about my bill and she told me that you cannot have more than 2 people on one policy that i was never told about when i applied for this and was never called and no letter sent. They waited for me to call so that they could tell me that its not possible for me to keep that policy. How ridiculous. Never gonna get any policy for them again in my life again and will recommend same to all my family and friend. Liers and irresponsible.
Shame on You State Farm!, August, 2016
I just had a very disturbing conversation with one of your agents at approx. 9:45am this morning. Over the past 2 weeks I have left Tammi Swearigen (ext 9726571645) multiple messages for a phone call back regarding a claim filed for my property. After finally reaching Tammi on the phone today, she was extremely rude when I asked if she had received my messages and responded "I dont work for you"!! I was dumbfounded by the "customer service" I experienced today. Statefarm just lost a customer. Being in the apartment housing industry, I have many opportunities to refer residents and future home owners to Statefarm, but as of today, I will no longer send any prospective customers to a company that has such awful service.
hard getting started..., April, 2013
I find its a little hard getting started but I have heard good things about StateFarm.
Happy Customer, December, 2014
No problems, Best price, sent a reminder to me to renew my insurance. Never made a claim, but so far so good.
Asshole Agents, March, 2017
Michael Bland is an absolute ASS! He told me to find another agent, and that I was annoying him. Overall impression of him and the company he represents is crap. Do yourself a favor and take his advice, find another agent since he in an incompetent one with a god complex.
Do not get statefarm , January, 2017
Long story short when I moved my personal property was stolen and some was damaged. State Farm has no problem taking your money but will make excuses for not covering your property. I was told by statefarm that they weren't covering my things because "they weren't stolen they're just being kept from me". They also said they'll be switching my coverage for my car to a policy that doesn't have towing because I used towing too much. If you think about it I payed for my own towing because I pay State Farm every month whether I get into a accident or not.
NEVER had a problem , June, 2016
My agent checks In with me every 6 months or so, just to see if everything is still the same. If anything in my life has changed, he will see if I can get a new discount.
Has been my ins. company for many years. their rates were very good in the past. i chose them out of habit.
8 Agents +, September, 2015
I love State Farm and have had great experiences. However I am waiting for a claim resolution and have been through 8+ agents. Everytime we get a new agent I have to start from scratch. Why would they ever do that??? Very poor customer service and now I am unsatisfied!
My State Farm Agent is My Friend, August, 2015
I have been with State Farm many years. They cover my cars, homes and rental times. Sometimes I think the prices may not be the lowest, but the are reasonable and they do a great job looking out for me. As I said, the agent is my friend.
PLEASED, March, 2014
GREAT COMPANY, SERVICE AND ESPECIALLY MY AGENT NEVER HAD BETTER - ALL AGENTS SHOULD BE LIKE HIM AND HIS STAFF
State Farm, March, 2014
Had renters ans continued still after cost of auto insurance cost needs to be cut back because wife became disabled and both on fixed income after cutting cost of auto insurance in half hope to do same with renters.1 claim in 15years upstairs bathroom flooding because of broken water line no other claims.
Very satisfied customer after 9+ years, March, 2014
I really don't have anything but GREAT things about my local Statefarm agent here in San Francisco nor the company as a whole. Fast, efficient and responsive.
satisfied customer, January, 2014
i like st farm, i am just shopping and checking monthly costs
State Farm Has Been very Good So Far, September, 2013
The agents are very personable and offer special attention to your situation. The quotes offered for auto and renters insurance, were less than we were getting at Safe Auto for auto coverage alone.
State Farm, September, 2013
was the the best deal i found for renters insurance. So far
Good, September, 2013
MaggieM, August, 2013
State Farm provides excellent customer service, fair rates and excellent claims service. State Farm has been my co for 20 years. I recommend it to anyone who asks me.
great agent, May, 2013
my agent is very helpful and knowledgable of what I need
RENTERS INSURANCE, May, 2013
THEY HAVE THE BENEFITS WITH A LOW COST. A GREAT COMPANY TO DO BUSINESS WITH. DON'T KNOW IF I CAN FIND ANTHER COMPANY WITH EVEN A LOWER PRICE, BUT I'M IN SEARCH TO SEE IF I HAVE THE BEST.
Better cost for coverages and sevice is excellant
Review, August, 2012
I like State Farm and will probably stay with them. Just shopping around. Have a great day.
good stable company, July, 2012
In NY where i previously lived they were the best for me.They don't provide renters ins in Fla or I would have them