State Farm Other Insurance Reviews
1.81 / 5 based on 12 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
State Farm was founded in 1922, and exists as a mutual insurer, meaning that it is owned by the policyholders themselves. The company has more than 98 billion dollars of assets, with more than 32 billion in insurance sales. State farm is considered to be the largest provider of home and auto insurance in the United States.
Company InformationOne State Farm Plaza
Bloomington, IL 61710
(309) 766-4655 (Fax)
Last Updated: 2020-05-04
Company Reviews (12)
Will NEVER do business with them again, June, 2016
I had an auto policy with State Farm for more than 7 years, then a few years ago, I bought a new car, and got insurance for it, and cancelled the policy on my existing car after selling it later. Unknown to me, they canceled the new, not old car. One day my car was hit in a parking lot. When I made the claim, I discovered the error. They wouldn't pay out the claim without fully paying the back amount. It seems crummy but I was okay with that, and decided to pay for the damages out of pocket and just get the insurance switched to the new car; except they refused to apply the insurance without a full back payment of the "uncovered" period even without the claim. This was several years ago.
I also had a homeowner’s policy with State Farm. Recently my home was vandalized and burglarized. They split the claim into two separate ones and charged me the deductible on both. Yesterday, I got a notice from State Farm that they would be dropping the policy on July 1 due to claim activity. The policy was 11 years old, in good standing, and the claims far less than what had been paid into it.
I called the agent, who talked to corporate, but they had made up their mind. Because they dropped me, my home is now considered high risk, which is driving my rates up. Not only did my home get vandalized and items stolen, but I also got screwed by State Farm.
This deplorable treatment of a long standing customer is reprehensible. I am not speaking from just one incident but multiple over a number of years, across different services and between multiple agents. The problems I have had weren't from an agent, but from State Farm as a corporation. To me, non-isolated incidents over a range of time are indicative of bad business practices, not unusual circumstances. I urge anyone who is looking for insurance or for any of the other services State Farm offers, to steer clear of them!
They screw you and say that is just policy., June, 2015
So a lady ran in to my van on Monday. Her insurance carrier is State Farm. If you have State Farm for the love of all that is good please change companies.
This is what they have done to me so far:
Require me to pay for medical treatment out of pocket and they will reimburse me ONLY after I sign a form stating that I won't require more treatment. So far $136.99 out of pocket.
Tried to rent me a compact car instead of a comparable vehicle to the one that was wrecked. Had to pay a $50 dollar deposit.
Had me go to a facility an hour from my house for an inspection of the van. Cost of $12.57 in Gas.
Provided me a check at the center for the damage... except the check bounced. 3 trips to bank and 1 hour on the phone= Cost of $200
Authorized said check when I called except put a 24 hour hold on releasing the money.
The claims adjuster is rude, nasty and answers every question with a "that's our policy and their is nothing either of us can do about it."
This is terrible service and I am the injured party and am out $399.56 not counting the nearly $4,000 in damage to my vehicle.
Great Company, March, 2012
our experience with State Farm is nothing less than fantastic. Our car and our home is been covered for a number of years.
Worst. Agent. Ever., August, 2019
Because I paid more than half of a premium (vs exactly fifty percent), I paid for but was denied my 60 day deferment.
Was told AFTER and not during phone payment.
Borderline criminal, July, 2019
State Farm Insurance is a classic, text book example of loyalty & brand abuse. Their policies, principles, service and leadership are on par with the worst insurance provider’s available on the market today. Essentially, they are charging a premium while providing abysmal customer service that is very much in alignment with the competitors they enjoy taunting with their sick marketing campaigns and gimmicky slogans. My experience with them has caused me to file multiple complaints with the state insurance committees and other so-called insurance governance institutions. Do not fall prey to their tactics, find an insurance company that actually gives you what you are paying for. Nothing State Farm is doing is ethical or righteous, they are simply making money off of the hardships suffered by tax-paying citizens all over the United States.
Horrible company, March, 2018
Been fighting a totaled snowmobile claim for 13 months. Claims reps lie, won't allow certain comps for value and use others that are not valid. Anything to cheat you out of money. Run don't walk from Satan Farm. 35 yr customer with a couple small claims Just cancelled every policy I had with them.
Awful Claim Service, June, 2016
I was hit by a driver that ran a red light and her insurance was through State Farm. I filed my claim as soon as I had a copy of the police report and was told someone would call me back within 24 hours. Over a month later, I had to call them back and basically start the process all over. After being transferred and disconnected multiple times I was told again that someone would get back to me within 24 hours. Two days later I had to call them back again and had to go through the process of being transferred multiple times to finally get someone in my area that could help. I WOULD never do business with this company. It is absolutely ridiculous. A claim I had to make with Geico was taken care of within a week and my insurance company, Kentucky Farm Bureau, has never taken more than a week to get things resolved. State Farm is horrible!!!!
Do not buy Statefarm, June, 2016
Do not buy insurance from State farm! I was hit by someone with State Farm insurance, and they refuse to fix parts of my truck that was damaged and stopped working. Tasha (Team 16) even said that it was possible that the item in question could have been damaged by the incident, and then when i called her on it, she retracted and said that the inspector said it was not their fault and they would not fix it... there are many options for insurance, pick someone else. #statefarm #statefarmripoff
Had a great SF Agent in VA, new agent office in FL, March, 2016
Moved from Virginia to Florida. Contacted a SF agent near new home. Was told that they would get back with me quickly to transfer policy. They failed to contact me within the week. Agent finally gave me new quotes for cars, but still needed to get final quote for RV policy. Promised to call later. By 5:00 PM the office closes without providing the information on RV policy. This is poor service. They obviously don't want or need my business.
Be aware if you have State Farm for homeowners ins, January, 2016
My Dad was a State Farm agent for 30 plus years and is ashamed of this company.
Here is my story: Our neighbors house caught fire and and damaged our house next door and the neighbor on the other side. The fire started in their yard by their deck. Even though they both smoke and store their lawnmower and gas can in the yard the fire was deemed undetermined. State farm states that since the fire was deemed undetermined, that they are not responisble for the $17000 damages to our property or to the other neighbors house. We are both out our $1000 deductables to our insurance companys and have a claim on our record that wasnt from our fire! I would highly recommend any other insurance agency. Dont do business with State Farm, in my opinion they are NOT A GOOD NEIGHBOR and WONT BE THERE FOR YOU.
Stay Away From State Farm, September, 2015
I have paid on my policy for years. Local agents are great. However, claim handlers are tough to deal with and no regards or concern about your situation or your health. There are just out there to proof that they don't have to pay on the policy. I had issues with both renter's Insurance and car insurance. I was interviewed by several agents...It seemed like I was a criminal. When I asked the agent if my case was investigated regarding the ceiling water damage/pipe bursting. I was told that they can not tell if it was investigated or not. I told them this is my case and I have the right to know this information. They just denied my claim and stated it was water freezing.....did not make sense to me. No such thing as freezing occurred...when I contacted that State insurance to investigate, my policy got cancelled by State Farm. The same thing with my car accident...which they determined I was at 51 % at fault. They are trying to prove I had a pre-existing condition... Even though, I did not have these symptoms and I was not seeing any doctor's for these symptoms. They are also trying to get out of paying loss of income. I am really disappointed with State Farm. Some of my doctor's are complaining about State Farm requesting same paperwork over and over again. I have been told that they are not going to fill out any more paper work. I believe that State Farm wants the insured person to give up on their case. I turn off the TV or radio when I hear their commercials. They are not The Good Neighbor's...not there when you need them. I happy to say that I am with another insurance company. I have researched the reviews and the reviews are excellent.
They are good, July, 2015
They are good company. I own a jewelry store but after 3 years I realize they only cover up to 100 per item for my store. But customer service was great. If I ever needs something else I will come back to them.