State Farm Car Insurance Reviews
2.97 / 5 based on 323 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
State Farm was founded in 1922, and exists as a mutual insurer, meaning that it is owned by the policyholders themselves. The company has more than 98 billion dollars of assets, with more than 32 billion in insurance sales. State farm is considered to be the largest provider of home and auto insurance in the United States.
Company InformationOne State Farm Plaza
Bloomington, IL 61710
(309) 766-4655 (Fax)
Last Updated: 2019-11-13
Company Reviews (323)
terrible insurance company, February, 2016
Picked up coverage for my car to keep it on the road while I left the country. 2 months into my policy they cancel stating I am liable because my brother lives in the same household. They take my coverage and never send so much as an email to let me know. As a result I am left with a tarnished record or insurance lapse. When I returned to the country I repeatedly called customer service to try to get the lapse removed. Theyre response is there is nothing they can do and good luch fighting the biggest law firm in the country. This company is unreliable and should not be trusted.
40 years with State Farm and not renewed, February, 2016
I have been with State Farm for over 40 years. Filed three claims on one of my car policies. They are not renewing one car now. I have three other cars and my homeowners with them. They suck!
Loyalty means nothing, June, 2016
After over 20 years with Satan Farm and a clean record, I had three unavoidable "accidents" over the past three years of which the most expensive claim was $850. Corporate decided to drop me unless I'm willing to pay twice as much as I ever have. My agent understands that these were minor and really fluke situations that will never happen again (unless I'm like one of those people to be struck by lightening multiple times). He tried to appeal, but the answer given is that the computer recognized a "pattern" and they are not able to do anything about it. I am going to start shopping around today to be released from the clenches of Satan Farm.
Go elsewhere, June, 2016
Don't turn in comprehensive claims for autos. They will drop you like a rock if your claims cost them money. Even if you've been with them for YEARS.
Fraud is Standard Operating Procedure, February, 2018
After being insured with State Farm Auto for forty years, my daughter totaled her car. The claim process was extremely slow and painful but we eventually got full coverage.
This is where the problems began. I asked to have my daughter removed from our insurance because she no longer lived with us. Both the agent and State Farm corporate refused for several weeks to comply. We also asked to cancel the policy on the totaled vehicle because it would not be replaced. The agent said he would comply. Six months later we received Insurance Cards for the totaled vehicle and discovered that we had been paying premiums for the totaled car for six months. When asked why the agent had failed to cancel the policy he indicated that it was standard operating procedure.
How many thousands of people are unknowingly paying State Farm premiums to insure cars that are no longer on the road? This is fraud as far as we are concerned. But it is standard operating procedure with State Farm agents. Policies covering totaled vehicles should not be continued after settlement without an explicit request in writing from the insured.
We have yet to see any refund of the premiums collected in this fraud and fully expect that State Farm will find a way to keep most of those premiums.
AWFUL-DISHONEST, March, 2017
I chose State Farm based on initial conversation with agent (who is no longer there) many issues with trying to insure my boat, ultimately switched boat to Geico. After many months of confusing billing inconsistencies and unable to get a straight answer from Chris Burns State Farm agency in Magnolia, TX I chose to cancel my auto policy. I cancelled formally in writing however once again more issues, the next premium was deducted from my bank and I keep getting bills. I was told it was told "guaranteed my policies have been cancelled" clearly that was not true. They were surprised then said the cancellation will not be done until this Friday-almost 20 days later. This is outrageous, now the game is going to begin with the amount. This is the worst office to deal with, State Farm may be a good Insurance carrier however after dealing with this office I will NEVER trust anything from State Farm.
Very Dissatisfied, January, 2017
Going on 2nd year wanted to add another vehicle on to my policy, was told could not unless i make a down payment , so i was like okay ill shop.around then . Next month vehicle is automatically added on, my payments are drafted out if my account, so i called to find out why it was added when i was told it couldn't be unless i made the down payment, lady couldn't tell me why, i told her i wantef it removed and do not want the extra charge drafted out if my account cause i was told it couldn't be done then all of sudden its done. She assured me it would be removed and extra payment would not come out. Then what do you know my bank account was still drafted with the extra charge and i also had the overdraft fee cause the hole amount wasnt there. Third phone call my issue still isnt resolved im beyond fed up with this company and will be moving on for sure never doing business again with State Farm out of Wichita Falls Tx
Non-renewal Don't ask a question, March, 2014
Called agent to ask question about a broken window in my son's truck. He thought he hit an extended pole while backing in a store parking lot. Agent was not available, call rolled over to claims. Asked how much was deductible in this situation. Told the person thanks deductible too high to file a claim. After 20 years I get a non-renewal letter on truck because of the claim filed. WHAT CLAIM, I CALLED TO ASK A QUESTION ABOUT THE DEDUCTIBLE. State Farm refuses to remove the claim even though there was no claim number given at the time and I never heard back from them until I questioned why they were not renewing the policy. Then I got a call with a claim number and they ask what was I going to do about the claim. (60 days later)
Awful, May, 2016
Horrible customer service experience. Called to discuss why insurance bill was being increased so much (no accidents or tickets), but agent was more interested in making sales than actually helping.
Sent me to collections when they owed me money, July, 2015
State farm seems to have out grown themselves. I contacted my agent a month before I moved to let here know of my change of address. Bills are still going to old address 7 months later. I had to change to a new agent since I changed states. I started a new policy canceled the old policy all at the same time. 3 -4 months after I receive a bill from old policy. I called my old agent never got a call back. Then 2 more months go by I get a call from a collections agent stating I owe State Farm past due money. Called my agent again no return call again. Called the billing department they insisted I owed them money from Feb - August, on both my renters and car insurance. Called another numbered explained the situation to another person and he said he will clear it up and that Farmers owed me money back. I got a check at the same time they sent me yet another bill. What the.... Come on STATE FARM! Are you getting too big and one hand doesn't know what the other hand is doing like the Insurance companies for medical???
After 30+ years, October, 2015
After more than 30 years of being with State Farm I found out yesterday that I was being dropped. Two sons each had an accident within the last 5 years and I was told see you later. To state that I'm disappointed would be an understatement. For those thinking of State Farm for insurance I would only say STAY AWAY, STAY FAR AWAY. My agent claimed he knew this was coming and didn't bother to even call me. Shameful is all I can say. Just unbelievable how a company treats loyal long standing customers. Too many claims? Wow, what are we coming to in this country? Hey, State Farm, how much money have you collected from me for the last 30+ years from Car Insurance, Home Insurance, Life Insurance? Well, no more, take your sorry commercials and your phony agents and stuff it. I will NEVER recommend you or your agents for anything - EVER.
Paid more believing it was for better service, February, 2015
I've been a State Farm customer all my life. I never had a claim filed for our auto insurance in that time, until recently I was in an accident with another State Farm client. The other party turned left into on-coming traffic (me) at a green light. State Farm found there was no fault (no fault for not yielding to on-coming traffic) so that both insured parties would be left paying collision deductibles before State Farm picked up anything. I would have been better represented had the other party NOT been a State Farm client. I've held 2 auto, home owners, and a Million dollar umbrella policy with State Farm for years believing I was paying a little extra to avoid such head-aches. I was wrong and will be shopping all my coverage to another insurer. Someone else will have to Pay Aaron Rodgers from now on.
Criminals, April, 2015
I hope this warns other consumers from the suffering this criminal organization can cause you. Permanent injury, cut off medical, and dozens of corrupt, fraudulent actions by them, and still continuing. Severe infliction of emotional distress, the list is endless. Good luck.
Terrible System , June, 2016
So, I got married recently and am on a search for an auto insurance company for my husband and I as we were both on our parents policies and will now be needing to get one together. I had Liberty Mutual and he had State Farm. I got a quote from mine and deemed it too expensive, then I got a quote from Geico (super cheap! Woot!), but he wanted me to check with State Farm as well given that that's what he's a part of already. So, I called the Customer Service line and went through the long process of sharing all of his/my information and yadda yadda, then she tells me that since he already has a policy, that she can't give me a quote and I'll have to call his agent personally. I inform her that that agent is in Dallas, TX, but we now live in Tulsa, OK. So she says that that's a different situation entirely, and instead I need to call the local agent to my area to get a quote... annoying that she can't even give me a quote given that she has all of his information, but okay. So I waited until my location was open, and I called in to chat with that person. His assistant answered, so we started the whole process all over again. Then she says she can't give me a quote (are you serious??) because I have to call HIS agent so he'll release my husbands information to her. THEN I'll have to call MY agent back and do everything all over again! What the heck is wrong with this company??! I just wanted a simple quote to even establish if State Farm is the direction we want to go. They make the process so much of a pain that I'm done with my curiosity. If it's this difficult to get a basic quote, I can't imagine how difficult it'd be if I were to get in an accident or something and need their assistance. Their system needs some adjustments, because this is just ridiculous. I do not recommend this insurance company at all.
HORRIBLE, June, 2015
HORRIBLE CUSTOMER SERVICE - I will never waste my time with state farm again. Moved from IN to GA and it took 2 weeks for them to get me switched over and NEVER not once did they call me and tell me what the hold up was, or if I needed to give them some more info. I had to call over and over again to get someone on the phone and tell me what was going on. I even went to two different offices Robert Ashley and Cedric Taylor both were rude and unprofessional. You can't registrar your car until your insurance gets switched please tell me one person working today that has two weeks to blow waiting around for insurance to twiddle their fingers. NEVER AGAIN going with AMICA they got me a quote and switched in ONE DAY!
Downhill Recently, June, 2015
I have been insured with State Farm for 10 years. About 4 months ago I called to get a vehicle I had sold dropped from my insurance since I had sold it. They continued to charge me for the vehicle for 3 months despite monthly phone calls. Once they finally dropped it, they failed to reimburse me for the payments I had made. I finally called and cancelled my insurance with them. They promised me an email confirming I had been dropped and an update on my reimbursement. Still yet to hear back on either account. Daily calls and emails start today.
Over 1 1/2 months and my car is not insured, March, 2013
I have been a long-time Insurance customer of State Farm. I have had my cars, house, and condo insured through State Farm.
Recently, I've been very annoyed.
I bought a car back in January and requested to get it insured. I also sold one of my cars and asked to get it removed.
Two weeks later, no insurance card and the online account still shows my old car is insured and my new car is not.
So I contacted my agent who said it take 7-10 business days. Okay, fine, I wait some more and two weeks later (4 weeks from when I asked for the changes), still no sign that I'm insured on my online account or in the form of an actual insurance card.
So I contact my agent again and she said that she pushed it in back in January and that State Farm must be backlogged. (Backlogged by 4 weeks to insure a car and remove a car from the policy -- what's wrong with this company!? This is 2013... everything is electronic these days).
Anyhow, so I decide to wait some more. And now, another two weeks have passed (6 weeks now) and still, my old car is on my policy and my new car is not insured.
Of course, my agent assures me that even though my new car doesn't show up on my policy, I'm properly insured. Unfortunately, I'm expected to have faith that I'll be insured should I get into an accident with no written proof from State Farm that I'm insured.
Getting a car insured should not take over 1 1/2 months in the year 2013. Maybe if we were in 1913, I'd understand if it was a long-drawn process where several underwriters and whatnot needs to approve of it. But geez, this is 2013. I'm trying to insure a 2011 Mercedes. I'm a 37 year old driver and have never had one claim against State Farm Insurance for the many years I've been insured with them. How hard can this be?
Lack of service, January, 2012
Two issues have taken place that have me wanting to change companys. 1. issue was a few years back the area I lived in was heavily hit by the reminated of hurricane "ike". I had roof damage via quotes from 3 roofing companys. I live in a heavily wooded area and have a shingle roof. The roof was approximatly 15-18 years old. I was told that the "seal" was gone over the majority of the roof with some shingle damage. They would not replace the entire roof, only 1/4 of it. my home is a large log home and in no way would replacing part of the shingles solve the problem...nor would it match. 2. issue was trying to replace a windshied in a 2001 jeep wrangler, I had called once the vehile was paid off and downgraded coverage, then built it back up realizing that a broken windshied was not covered. A couple of months later, the windshield was broken again...and the company stated that they had no record of me putting the coverage back to cover such an event..
Customer Loyalty? Yes. Company Loyalty? HAH!, October, 2014
After having multiple car, home, and life policies for the duration of my entire married life of 20+ years (and my mom having coverage for the same items with the same company when I was a kid), I found myself divorced in my mid 40s and having difficulty with expenses - including insurance policies. I spoke with my agent's office to try to find a way to lower my premiums and was basically told that there was no real reason to try to lower them and that I should just borrow the money from my son's life insurance to make the payments. I decided to shop around for new insurance to better met my finances. My life insurance contract suddenly changed to have no cash surrender value - but the premium remained the same. After changing to a new company, my homeowner's policy premium was refunded but I have been told that they "cannot backdate" my auto policy so that I could receive a refund of even a portion of the payment made for that period. I had been a loyal customer for decades, but that meant nothing. I wouldn't recommend them to anyone ever again!
Cancel or jack up my rates, November, 2012
For the first time in 15+ years I got a traffic ticket for rear-ending another car. This required a claim, which is the first time in 25+ years. Agent told me that my annual policy of $550 would go up 10%.
# months later I backed the car into the garage door. Total amount paid by State Farm.
Now they want to cancel the insurance on all 3 cars - even though I do not drive 2 of the 3 cars. The agent was shocked and asked for additional consideration. This is what I have been presented with: 100% premium increase on my cars coverage and 50% premium increase on the other 2 cars that I do not drive.
My wife owns the 2 cars that I do not drive. Everything including home insurance was given a 25% discount by insuring everything with State Farm.
I am really #@&^*)!@
switching, May, 2015
25 years with State Farm. Two accidents, they were not their for us (neither our fault). Actually raised our rates by 170 a year after being rearended. Switching soon.
45 years then cancelled , November, 2014
45 years, then cancelled after 3 minor fender benders in the past 1 1/2 years. Always happy to accept your premiums for both auto and home, just as long as no claims are filed.
Rip Off, February, 2016
I was not at fault in a collision. I was rear-ended and fully insured. I thought I had rental car coverage and my rep agreed. I paid my $500 deductible after being told I'd get reimbursed. Later I was told a check was in the mail from the at-fault drivers insurance company. A month later I was told the at fault party didn't have mini-tort coverage so my deductible would not get reimbursed and then I was told they wouldn't reimburse my rental car either. I lost out on $1200 for being a State Farm client. I called the office repeatedly, tried emailing and was hung up on after finally speaking to Tom Mozzola (head of office). His staff is all females named Maria... so none of my notes from conversations mattered because they can't determine what Maria I talked to or who told me wrong info. -_-
Incredibly outdated technology, June, 2015
If State Farm spent less money on silly ads and more money on upgrading their technology, they might actually have a chance of providing decent service. They still use DOS! It took 3 times to get my mailing address correct each time requiring an office visit. I had automatic payment which never went through because the acct number was incorrectly entered requiring yet another office visit. Then suddenly I am being charged double the amount. Why? ..because the system automatically switched me to paying 2 months at a time because I had missed a payment, the one that was incorrectly entered. Back to the office where I am greeted with impatience and frustration by the agent trying to figure out how to revert my payment back to "recurring monthly". I can not imagine how such a large company can function when their employees are forced to work with such an antiquated system. Looking at the green background on the screen with the mass of block letters on it would confuse anyone. If they are having this much trouble with basic information, I dread to think what would happen with a claim!! I am currently looking for a new insurance company. In my search I discovered State Farm has a one star rating from Consumer Affairs. Yikes! Double Check Discount, the Coneheads, Nate from State Farm in the khaki pants....Really! ..and still using DOS? I am not comfortable with State Farm's priorities. Moving on and I suggest you do also.
dishonest company, April, 2015
This is the most dishonest and incompetent insurance company in America. They clearly fund profound amounts of advertisement to sucker you into their scam. Beware of any company that pumps profound percentages of capital into advertisement and has a low BETTER BUSSINESS BUEREAU score due to complaint volume and constant court losses that are well documented. This is State Farm.
Discrimation, June, 2012
They were close to us-so we tried them,Big Mistake.If u get a ticket dont call state farm they"ll laugh at you and turn you away.Terrible Customer Service and Apperciation
Low class and always looking to make a profit, January, 2014
I wouldn't buy another thing from State Farm. After 20 plus years the 1st time we need them they failed badly! My truck was totaled (5 months old) and I got lowballed TWICE on costs to replace it...plus they sold my truck to the salvage yard and made money....
All this and it was the other drivers fault and they were getting the money paid back to them by her Company!
Multiple homes/cars and toys insured...NOT anymore with State Farm! NEVER AGAIN!
RUDE and the WORST service you can get!
Unorthodox Business Practices, February, 2016
Although I have always had a perfect driving record ( NO VIOLATIONS), State Farm chose to send me a letter of coverage termination, just because I was having constant issues with my vehicle.
I have a 1995 Jeep that was not starting due to a parasitic power drain that I was unaware of at that time, and could not afford to have repaired.
I contacted them on 4 different occasions for a jump start . (They refer to it as, towing service.)
When I asked the State Farm representative if I would be penalized for the number of times I requested service, I was told no, and reassured several times that I was well within their guidelines. This proved to be a blatant LIE!
Months later, they terminated my coverage for exceeding the amount of times I could request tow/jump start service.
They counted these service requests as claims, and now, I have to pay a higher insurance premium with my new insurer because of State Farm's unfair business practices.
State Farm has ruined my perfect driving record as well as, my privilege to pay a lower premium.
STATE FARM SUCKS! CONSUMERS BEWARE!
Bad Faith Insurance Company,like ALLSTATE, January, 2012
Paid Premiums, faithful customer,when hit in AUgust by a drinking driver (ALLSTATE), my State Farm agent on Gloucester St, Brunswick, GA NEVER filed my claim. I never got a rental car from them, 2 weeks later, I had to go get a rental on MY CHARGE card! ONe month later, still no response from either company.FIVE months now, I still have no resolve with either company. ALLSTATE did pay $750 of the $1100 rental car via check. Still under a doctor's care suffering EVERY DAY and NIGHT, a real pain! Still they do not want to give me fair amount for my car, $7600 and it is valued at $11,000-13,000. I am supposed to be MADE WHOLE, without financial hardship, i.e. like this accident never happened (regarding car), now I am forced to go get a loan, when I was LOAN FREE=no car payments. Now to get a decent car, I am forced to get a car loan for 5-6 years. for the money they want to give me , I can purchase a car with over 175,000 miles and is over 9 years old!! Somehow, I do not think that is in my BEST interest or even fair to me! I contacted the insurance Commission in Atlanta, GA-they responded they say nothing WRONG with the way the insurance company has responded to my claim!! WHOA-say what? Are they asleep in that office? NOPE, their SALARY is PAID by the ins. companies, which WE PAY -as in our paid premiums. Talk about contradictory-sounds like BIG BROTHER has been coaching them. Go figure, they originate in ILLINOIS!
Won't cover costs, May, 2015
I was hit by an uninsured motorist so I had to look to my own insurance to help me get better. I sought treatment and missed a little time from work and bills added up to about $20,000. I had a $100,000 policy, didn't want anything but my bills covered, and they told me to go pound sand so now I have to go to court. Almost 3 years now and we will finally leave it up to a judge. Thanks a lot State Farm.
Never suggest it to a friend, May, 2015
I had an auto insurance contract with State Farm for a year and half. But I noticed the price they were giving me was absolutely crazy. I was paying 120$/month for 1988 Nissan Maxima, and I had a perfect clean driving record for more than 8 years in California & my hometown (I am 27 y.o and a PhD student with GPA 4.0 for the whole period of the contract). The problem is they never ever tell you about the discounts that you actually deserve, and it 's like it is your responsibility to find and beg them to receive. Also, they will charge you as much as they can for many things that you really never need! In this case, they take advantage of the lack of your knowledge about insurance policies! After all, once they found out I was about to cancel my policy, they suddenly became so nice to me! But as soon as I said I was sure that I wanted to cancel it because I was simply not happy with your price, they became rude and said okay go to hell! So disgusting! I promised them to put a review for them, and I am doing it right now!
I am now paying as low as 60$/month to Geico with even better liability (500/500). Just because the gave me the all discounts and removed all the extra absolutely unnecessary items.
Mr Bobby Watson, March, 2012
Never had a problem been with same agent over thirty years never had any trouble at all good people good company no one has ever beat their price
The worst claim satisfaction , June, 2015
The worst company when you need them as far as claims . They will pay you a lot less than your car is worth if total loss . Very rude and bad customer service
My Insurance Coverage Remains With State Farm, April, 2012
I have been with State Farm since the late 1970's for my automobile coverage. They have been great with their quick response to assisting me with any incident that has surfaced in the past. They continue to provide very good service and I am very satisfied with the insurance they provide.
Rating my insurance provider, January, 2012
acessabbility, immediate respnse to claims and
friendly atmosphere.The office is always, accomodating and friendly during office visits or
Id rather spend 10 years in a korean work camp, August, 2016
I recently moved from Arizona to Kansas. I informed the office in Arizona that I would not be returning, and I was told that an agent in Salina would contact me to conduct a policy transfer. Three months after I moved, I heard nothing. Called up five different agents, got a callback from one. Called this agent back, always got voicemail, and have yet to get a callback from an agent in Kansas. I guess these horse-humping hayseeds are too dim to understand how to dial a phone. I had heard that Kansans were retards, but thought that to be a nasty slight. The state farm agents in Kansas, and their blatant refusal to return a customer contact, proves that aforementioned comment to be true. My message to the Kansas state farm agents would be to stop fornicating with farm animals, pick up the phone, and do what you are paid for. Being an agent isn't exactly difficult.
State Farm, January, 2012
State Farm has been a good company for us. We have had car insurance with them for a long time: 20 years. We have made a few claims with them and coverage went up a little. We have several vehicles, so we get a discount for that and have not had recent claims. The agent is local and we can call her whenever there is a problem, which is not frequently.
Won't sent me check , June, 2015
Won't send me my check my car was total by someone else that's all I have to say there's more but I don't want State Farm to find out I did this review
I like this company, but the cost is high for me as a retired person. My Agent and his office have always been beyond courteous and helpful. They buill me monthly which I need as a payment option. I also need renters insurance which they proivde for me.
Great Insurance, March, 2012
My husband and I have been with State Farm long before we married. We have never had a different insurance. We have been with State Farm so long that they will not drop us no matter what happens!
state farm, February, 2012
Agent Mike Ferguson an state farm has lived up to their claims forever. We have been with them for 25 yrs for good reasons, friendship an service
Committed, January, 2012
My State Farm guy is very committed to me, he even sends me emailed on tips to keep me and my stuff safe. If I got a question any time I can call him and get answers.
Insurance, January, 2012
these agents have been very helpful on giving me a low rate for car insurance when other companies wanted to charge me double the price i will stay with them.
State Farm, January, 2012
Brad Taylor has been our agent & is attentive, caring & willing to answer questions any time. He found the best deal for our auto insurance and later added home insurance- lowering our bills for the combined total.
State Farm, January, 2012
State Farm is the best insurance for the money as for my agent they are the most helpful people in the business. Just wanted to say Thanks State Farm for covering all my needs.
State Farm, March, 2012
an example of a company that works and grows with you, I used to say you get what you pay for, because State Farm was always a little high. But compare now to Progressive and Geico and State Farm gives you more for your money. I also have agents that clearly understand my individual needs and have gone out 100% to help me when I need customer service.
State Farm Insurance Review, January, 2012
Been insured for 38 years for Mult car, home, life and other items and very happy. My husband works for Allstate and even with their employee discount, they cannot come close to our rates and benefits. We have grandfathered benefits and our rates have only gone down.
#1 Company In My Book, April, 2012
I have been with state farm for over 10 years. They have always assisted with any questions or changes I had. I have multiple insurance coverages with them including car, life, fire etc. They in my mind are the best. Low rates and excellent customer service.
car/home insurance, March, 2012
we are not unsatisfied with our curreny firm so we plan to stay with them at this time we have a discount because we insure home, cars, boat, personal liability umbrella, so all is covered.
policy cost, January, 2012
I have been with them for AT least 40 years in Iowa and when I moved to Fla my payments quadrupled. I have had my car 11 years and have never had an accident or claim on it. I don't understand why I don't get a lower rate.
State Farm Insured my Car and Home, January, 2012
We have had State Farm for over 20 years and would never change. We have had good coustomer service from them for two accidents. Everything was taken care of right away with no questions. Checks were made out and everything was taken care of.
Completely Satisified, January, 2012
I find my company and it employees professiona, helpful, kind, considerate,always there for any questions I may have. Quick to pay when a form is filed. Very satisfied
State Farm is the Greatest!, March, 2012
I have been with this company at this location for over 10 years. They have kept in touch with me to see how my needs are changing. They have bundled my car, renter's and business insurance, and I'm saving a bundle. This was demonstrated by a quote I got just 2 days ago, which was almost twice the premium for the same coverage
Cheaper insurance car & renters, January, 2012
Price is a little too high for car and renters. Need price of car insurance and renters to be below $120. per month. I do not live in a high crime area
totally pleased with coverage and service, April, 2012
I've been with state farm since I started driving. My father had me on his policy and when I moved out on my own I went with my own policy. Every agent I've had through the years have been very good with handling my policies. Right now I have my cars and home covered and the agent I have now ,I couldn't ask for anybody better, herself and her supporting staff are very helpful in any matter that may arise . I would not even think of leaving state farm for anything. Thanks for being my insurance company for all these years, I even have my daughter covered and she will be another loyal and commited policy holder. Thanks again .
jgmsprint, April, 2012
Best Agent Ever. Always there when and if you need them. You get personal attention from everyone who works there. Everyone is always looking to find you the best policy that fits your needs.
REputable company, March, 2012
State farm Insurance company is reputable. Rates are good. Claims are handled in a timely and professional manner, and I'm not interested in changing companies at this moment.
Kyle Marker is Best Agency in North Central Iowa, July, 2019
Kyle and his staff are fantastic to work with. Always willing to take extra time to ensure that i understand what it is that I am buying or getting for my dollar! Highly recommend giving them a call today for a free quote!
Joke of a company, July, 2018
Leaving SF after 30+ years because of very poor service,high prices and a local office of Connie Baldwin in La Verne Calif that cant fight their way out of a paper bag.everytime we needed something the owner wasn't there,the immature 18yr olds working in her office knew nothing,and they think theyre better than you...see ya
Worst agents, April, 2017
I got a very pathetic service from this Agent. I worked with Drew(works for Agent Stephen Cole) and they told me the auto insurance amount as 130 per month. i paid the amount and got my cards. after 10 days they called again and telling me that i have to pay 40$ more.. When i asked for a reason they said they did some mistake. Now i have to pay more for some mistake they did. its very a rude response from them when i asked to extend at least for a month which they agree.
I am not expecting this kind of response from a big company like this... this is very bad to ask customer to pay for the mistake they made.
After 8 years I'm leaving, January, 2017
I have been with State Farm for 8+ years now and I'm getting out. They have consistently raised their rates for no reason and they have consistently been going down the tubes in terms of customer service. The local agents are useless. The claims service is ok, but Progressive and Geico are 10 times better....for less money. So disappointed in State Farm. Goodbye!!
The customer service is awful . , November, 2016
I have had state-farm for a little over 5 years . Ive never had an accident or any kind of claim until this September . My car was a total loss and they have not been helpful or time conscious . They didn't provide a rental car ( agent stated it was not automatically included with FULL COVERAGE unless specifically requested ) I am still waiting for the payoff check which they wont send until documents are received from the lien holder but they wont even send to request to my lien holder !!! I am beyond frustrated and way passed ready to change companies .
No Respect for Customers, October, 2016
I was with StateFarm from 2 years and never field any claim but they still increased my premium. When I called Agent "Argel Flores(Lic: TX-1655142)”, he was rude and reason he said was: since gas prices are low other customers used their cars more and field many claims(stupid reason. thinking customers are fools). "Argel Flores" was very rude and asked me to either take renter's insurance to get discount or move out to other insurance company.
Argel Flores said he is the boss so I just have listen to him(Renters insurance sale) but not ask any question.
SUCKS, September, 2016
I filed a claim against your company due to a accident that totaled my vehicle on July 5th 2016. 1 month later I had to call and see why/what/ where/ who was going resolve this claim. I got some help that night and felt a little bit better on this process. Here we are 2 months out, still not settled and getting the run around again. rental had to be returned last week. SO I was left with no vehicle to drive while this claim still is not resolved. BAD BAD customer service. I called tonight Sept 2 2016 to get answers. A check was to be overnighted last night. Guess what? NO CHECK!!!!!!!!!!!!!!I refused to be given excuses again. DONE with excuses. I apologized to the young lady who tried to help me, and did her best to tell me the process yet to be fulfilled on your end. I DONT CARE about what you need to do. You have had 2 months to settle this. I asked to speak to a manager, Waited and was transferred to Courtney, who stated she would do a electronic claims deposit into my account,I wait 30 mins and this transaction had not happened. IF, I waited 2 months to pay my premium you would have cancelled my policy. TG ,I DO NOT USE YOU for my insurance. It is your obligation to settle claims in a timely manner, contact the claimant and keep them abreast of the claims process. YOU FAILED EPIC-ALLY. For a accident that was not my fault, I have had many major inconveniences to deal with, that was unnecessary on your part. It only gets better NOT!!!!!!!!!!!!!!!!!!!!!!!!!!! I want this resolved and I would expect to have compensation for the stress,aggravation in having to deal with what should have been a simple claim to a nightmare on elm street
2 months, no payment, July, 2016
They deemed my car totaled and have not provided payment. Title was sent early June. Feels like they just stole my car and could give a flying hoot to work with me. They have a callback line that consistently has a 20-30+ minute wait. Each time you call you must repeat everything and a manager is never available. Will call back and leave general line to do it all over again....
Forever Thankful, July, 2016
Statefarm is the best insurance agency ever. I have insurance through Al Schelling office and i must say myself i couldn't have picked a better office..Everyone there is very nice, professional, and trustworthy. The agent i recently worked with was Lisa and she was AMAZING.. I am the type of person that have a hard time making decisions when there is a large amount of money considered because i always want to make the right choice and Lisa made me feel comfortable and she educated me every step of the way on how a person know if they are doing the right thing.. Lisa made herself available for me a number of times and reassured me that if i needed her for any assistance or support that she would be there for me and she was... I persoanlly have not ever had a experience like this before from any insurance ageny that i have insured with prior to state farm and for that reason i will rate them a 5 star and continue to do all of my business through them particularly at Al Schellings office.. I must say Lisa is definitely a strong asset to state farm and i am forever thankful.
Police were called on customer!, April, 2016
Ken Mazzola's employee, Monica, called the police on me after 35 years of paying State Farm on time with currently paying for 8 vehicles and 3 houses insured through them. The only reason that I went to the office was because she hung up on me when I called. She promptly called the police when I tried to finish a sentence without her interrupting me, claiming that I wouldn't leave the office when she asked and she felt threatened. The police came and thought that the claim was so ridiculous that they did not file a police report. The police advised me to find another agent or insurance company. Ken said they have called the police on other customers, too.
DO NOT WASTE YOUR MONEY, March, 2016
Cold called and tricked me into switching with a lure of saving money. Never billed me correctly, Shorted me on my refund when I finally switched to Geico. They don't know what they're doing
Happy Customer, November, 2015
My agent is good to me. My policy pays out at claim time. I can call in and ask questions and get good service at any time without the "phone tree."
Too Expensive!, October, 2015
My rates have jumped almost $200 for 6 months, without a claim being filed. I am going somewhere else for insurance so I can save some money.
Don't Ever File a Claim, October, 2015
We have been with State Farm for about a year now for our auto insurance. We received notice that our policy was not going to renewed due to too many claims. We've had three claims in one year so let's look at those. In October of 2014, while sitting at a red light, an individual turned into my car. He accepted full responsibility from the start. In April 2015, while stopped at a red light, a drunk driver barreled into the guy behind me going at least 45 mph. Sadly, he carried state minimum insurance at $10k. In August, my only at fault accident, was when my husband backed into a car in a parking lot. Minor damage. According to State Farm that is too many claims and they will cut you regardless of fault. I will make sure to never recommend State Farm to anyone and I will publicize their shady policies everywhere. Goodbye State Farm you suck!
Worst insurance company ever, September, 2015
After waiting 30 days for state farm to contact their insurer for damages to my car, they had told me they would accept liability if they could not contact them within that time frame. 31 days later my insurance company calls state farm and they say to them that they were going to accept liability and would soon call me with the details that day. They did not call me, so I called my insurance company the next day and all of the sudden state farm says that they never accepted liability and that the accident was my fault. Wow this was ridiculous they said they did not have documentation of accepting liability, gee I wonder maybe they deleted it obvious?? What a horrible insurance company that one day they say something and all of the sudden they change their mind when is was clearly their drivers fault as said so by the police report that said the other driver was recklessly driving.
Very Bad Experience, August, 2015
The agent increased my premium by around 30~40% after the policy was effective and they received the 6-month payment based on the previous premium. The reason they said is that they found some more records. But they had done the search for all the records already long time ago. When I cancelled it due to the crazy new premium, they only refunded me for the prorate of the new premium. I won't have State Farm Insurance any more. 15 days with them is enough.
too costly for me , August, 2015
was very satisfied-however the cost is way out of my league right now.
Get Quotes, June, 2015
I'm with State Farm but, I saw on line where I could get Car Insurance a lot cheaper so I decided to see for myself.
I love State Farm., May, 2015
State Farm has always been incredibly helpful, their roadside assistance is SO affordable and the few times I've had to use it comes fairly quickly. Their agents are AWESOME and so helpful, and I love that they are allowed to change policies and and payment options and whatnot based on your current situation. I have recommended State Farm to everyone I know. By far the best insurance company I've dealt with and I've dealt with quite a few of them. Every time I've had to call them they always make it a pleasant experience and are extremely helpful. Plus, I can text my insurance agent with questions and he always responds! Love state Farm.
Rude Employees, Customer service, May, 2015
Rude adjuster offer to pay 29,000 for pip claim disability form a accident which cost to lose my job. Ask for a w2 form for my lost wages which the website didnt ask for.. Odi disability index says severe disability worth millions.. Overall satisfaction 0!!!!!!!!!!!
Looking for cheaper, March, 2015
Want to find less expensive coverage for older car; comparing rates for okay coverage for less than I'm paying now
State Farm for Now, March, 2012
I am currently happy with my State farm Policy. This does not mean that I won't be willing to change a different insurer in the future. They have been very good to me so far, so I remain loyal.
I Love State Farm!, May, 2017
I Have been with State Farm since 2006. I have never had an issue with them. Although, premiums seem to increase little by little but I would rather pay more for a solid company then be sorry because I tried to save a few bucks! You never know what you are going to get and Insurance is something I am not willing to gamble with. If your looking for a great company willing to take care you, State Farm is by far the best choice!
Great only readon I would leave is substantial lower rate
Great experience , March, 2015
Love my insurance
state farm, April, 2012
i have renters, c and car for 52 dollars a month known agent for 50 years have no reason to switch have to use my 20 words thank you
policy holder, March, 2012
I have been very satisfied with the service and people who help me. The plans are great with good rates. Wouldn't change anything.
MY State Farm!, March, 2012
I've been with State Farm Insurance Company since February 1995. My Motto is if it works don't Fix it or Change it! Still works for me!!
Why I chose State Farm, March, 2012
I have been with State Farm more than 22 years. I am satisfied their customer service, and handling all my insurance claims.
After 10 years... the disappointment hiit me!, October, 2019
After 10 years of being insured with State Farm. They literally tripled the rate for a liability only 1989 Chevy Blazer, plus liability on a 2004 Chevy Tahoe was more than full coverage ona 2013 Toyota Camry. When speaking with my agent Jerry Austin, he was unable to explain the billing. There were two no fault accidents with the Camry one rear ended and one head on hit and run.(8&9 years into the policy) and 1 at fault with the Tahoe (no damages reported to either vehicle). State Farm paid absolutely $0 on any of the accidents. The last moving violation was in 2011. If you think for one second that paying this company for years and years will make you a part of the family... you’ve lost your mind. Managed to get increased coverage with a decrease in cost from Geico. Cheers all!
They helped me immensely!, September, 2019
I switched to State Farm when Progressive raised my rates to $540/month (ridiculous) and Jake Lancanster of Nathan Smith's State Farm on Lake Michigan in Walker immediately gave me a quote that was $240 LESS per month. I can breathe again. He was kind and helpful, as was everyone in the office. It took less than a half hour and has made an enormous difference in my life and lifestyle. They were wonderful! I would highly recommend them.
State Farm loses loyal customer, August, 2019
I have been a loyal State Farm customer for over 20 years. Excellent service until this year. I have had so many billing problems and my agent does not follow through. I will be looking for new coverage and am getting quotes now.
State Farm sucks, don’t get in an accident!, July, 2019
State Farm now qualifies as “cut rate” insurance, it’s not the cheapest but when you get in an accident you’re going to wait months if not years for response from their claims adjusters, they are unorganized, loose paperwork, and we’re now being sued in court because State Farm didn’t have our back when we were in an accident. They also did crap work on our car, plan on selling it because it’s obvious where it been in an accident and they don’t care about customer satisfaction.
State Farm Scott Gifford, June, 2019
State Farm scoot Gifford office team is a the best Excellent customer care very satisfied with the service thank you guys
Changed Agent to fix the problem, February, 2019
Lou Grande, Norco CA has become a terrible agent (maybe too old now). Was with him over ten years with 6 cars/trucks a trailer and home owners, before I had to change agents. When Kathy retired, the new office staff that replaced her were tough, not explaining coverages and needs. I got a call when my drivers license expired, but the attitude was that I was in trouble and would have my insurance cancelled unless i immediately renewed it. So, I did. But, something wasn't followed thru and 3 months after renewing my license, the DMV sent a notice of intent to suspend the cars' registrations. Then I opened the usual looking envelopes from State Farm to find they cancelled the policies. And, the office had State Farm run a credit bureau check on me. Wow, what a sad and frustrating journey that Lou and his office could've saved me with a second call or better instructions. The two office staff couldn't get Lou to contact me, explaining to me on the last call that he was out of the office for a week. I guess he's getting tired and delegating all customer management to the new tough-love unhappy staff.
Hoboken State Farm, November, 2018
Harriet N saved us a ton of money. She reviewed our policies and got us a big refund. Terrific service.
Great service, friendly staff. , November, 2018
I recently filed a claim for my car with state farm. I have been so impressed with how friendly the representatives have been. Everyone I talk with wants to help, and explains to me what is going on. I work mostly with Debi Wilcox, my state farm representative, and she is a really great communicator and just a great lady. My whole experience with state farm has been positive.
FEEL CONNED and WHERES MY $$$.00, October, 2018
I was solicited by phone at random and told about savings. NO MENTION OF THE PLUG IN DEVICE TO MONITOR DRIVING! I CANCELED IMMEDIATELY AND AT one MONTH!! HAVE STILL NOT BEEN REFUNDED. The agent passes the blame on corporation sending to wrong address now reissuing ANOTHER check with no TRACKING! All the while I am out my money for renters and car insurance. NEVER GO THROUGH THIS IF YOU ARE SMART INSURE ELSEWHERE!!!
State Farm failed me, October, 2018
Ive been with State Farm for 23 years (since I was 16) and recently filed my first claim. Everyone is super nice BUT my experience has been horrible. I often call to follow up to learn the process and be educated on what is going on. My experience has been that NOTHING was getting done until I called to followup. Also, there have been many cases where I asked for help and guidance and have been misinformed. I was the one that ended up screwed in the end. No one would help me! I also requested to speak to a supervisor and was told I could not speak to one. That I would have to talk to my claims rep, who then would talk to a supervisor for me. I have no hope. Claim is still ongoing. Accident was declared 100% the other party's fault. I will switched insurance companies once this is complete. USAA is a bit pricier, but I will pay the difference for a better company!!
total lost, September, 2018
chris Thomas is one of there supervisor there try to avoid this guy because he will cheat you in any way he can , state farm train this dog real good on cheating people and lying to them
leaving St. Farm, August, 2018
We have used State Farm for over 30 years. We filed our first car claim and St. Farm denied it having no proof saying it was our word against the other driver. After the driver backed into my son's car she sat and waited while he got out of the car. She then gave him her D.L which he took a picture of. She then denied to St. Farm that she hit him. St. Farm refuses to explain why she would wait for my son and then give him her info if she hadn't hit him. They will not give us info on the damage on her car and my son's car to show that it couldn't have come from the accident. After many years paying St. Farm we are really disappointed that they have done so little to investigate. We will be moving to a different insurance company. The big shame is that our agent is great. It is useless, however, to have a great agent if he is not backed up by the company.
Worst insurance company of all, August, 2018
One of there insured people hit my car two weeks ago no contact from them if you call you have a better chance of reaching the CIA. Use gieco if you want good service
Will drop you after accident, August, 2018
Dear State Farm, I would like to let you know for what its worth, that you are the reason they make commercials about insurance companies dropping you after an accident. In 10 years I have had 2 accidents. 1 that cost State Farm less then $700 and a second that totaled my car, resulting in State Farm paying out $13k. As a result apparently I have become a liability and I was dropped. Because those accidents both happened within the last 3 years it will cost me over $300 a month to get insurance from any other carrier. That means in the next 4 years I will pay another insurance carrier the total cost of my car. That is not insurance, that is a payment arrangement for the amount that I still owed the bank. I did not receive any tickets from either of these accidents and I don't have any other tickets in the last 3 years. I will be screaming how terrible State Farm is to anyone who will listen.
Will drop you after accident, August, 2018
Dear State Farm, I would like to let you know for what its worth, that you are the reason they make commercials about insurance companies dropping you after an accident. In 10 years I have had 2 accidents. 1 that cost State Farm less then $700 and a second that totaled my car, resulting in State Farm paying out $13k. As a result apparently I have become a liability and I was dropped. Because those accidents both happened within the last 3 years it will cost me over $300 a month to get insurance from any other carrier. That means in the next 4 years I will pay another insurance carrier the total cost of my car. That is not insurance, that is a payment arrangement for the amount that I still owed the bank. I did not receive any tickets from either of these accidents and I don't have any other tickets in the last 3 years. I will be screaming how terrible State Farm is to anyone who will listen.
Great experience !!, August, 2018
I totaled my car, they really took care of me, fast and efficient. Excellent costumer care. Very satisfied with service.
Great experience !!, August, 2018
I totaled my car, they really took care of me, fast and efficient. Excellent costumer care. Very satisfied with service.
Stop just short of stealing?, August, 2018
Stop just short of the line of stealing. That's how it is for State Farm. Two separate mistakes they made meant that they owed me additional rental-car time. Faith in the Washington office even said that she was going to call me back.
No call came.
Of course, they can say that they gave the rental car, even though I was left without a vehicle for days and thus unable to function as I needed to.
There was never a thought of helping, but inversely, how to avoid help as much as possible to the point that I was in a bind that they created. And again, didn't fix.
they are thieves, July, 2018
33 years no claims as a customer. deer hit my car they denied claim for $4600 on a technicality vin number mistake.. do not buy state farm
terrible , June, 2018
While passing through a parking lot looking for a parking space, I was hit by a car rapidly backing into me. I saw his backup lights come on and hit the brakes to let him out and to take his spot. I stopped with my front bumper in his space when he rapidly backed up hitting my front bumper on the right side causing damage to the right side of my bumper and knocking my fog light out. He apologized for not seeing me, and we exchanged information, I cleared his space to let him out, and he drove off. I drove ahead and took a different space to park. I filed the claim that day and learned that a witness had come forward to the other drivers defense. This was a lie. There were no witnesses to the event. state farm ruled that 80% of the fault was to the other driver and 20% to me. I told State farm that this was impossible because there was no witness, and I was stopped when hit by the other car backing into me. I was told the decision had been made and there was no changing it. My agent offered no help in changing it. He reluctantly looked at the damage to my bumper and could not deny that the damage was to the side of the bumper, and not to the front. I did not hit anything but was hit on the side while standing still. State Farm's willingness to accept the testimony of a lying witness are complicit in this fraud. Go elsewhere for your insurance. I certainly am!
Increase in rates is equal to claim, June, 2018
I've had State Farm for probably 40 years for car and home. So my son is on my policy and he had a very minor accident, at least according to the damage on his Honda Civic (almost nothing). The people he "tapped" grabbed his insurance card and drove off. Tried to claim physical injury because they "went to the doctor", so State Farm paid them $300 to "go away". They also somehow had $2000 in damages to their car, which State Farm paid without telling me. So now my rate is up $40 a month for 3 years! Really? When I went to complain they said "well, we had to pay for injuries". State Farm is awful. They don't care, they just increase your rates if god forbid you make a claim.
Cancelled due to someone else's driving record, May, 2018
I have multiple vehicles covered with State Farm for over 17 years. When adult daughter started driving I told her she needed her own auto insurance. Our agent told her that her policy "separate" from ours would have no effect on our premiums. Last fall her policy was cancelled as a result of multiple claims. When I phoned to make changes to my policy I was informed that my policy was not going to be renewed. I was puzzled since my husband and I one claim 15 years ago and one claim 6 years (not at fault). I was informed that we were being dropped because of daughter's driving record after being told repeatedly when they took her business that this would absolutely never happen. When asked about having her being specifically excluded from coverage on our policy was told that that wasn't an option since there was no guarantee that she would never drive my car. Absolutely disgusted with the company as a result of this.
They lie,steal & cheat you...GET A LAWYER!, May, 2018
State Farm... Jasmine Harris & Brian Givens
Will do anything to not pay a fair settlement.
Please don't trust them. Please take your money somewhere that benefits you
unauthorized withdrawal of funds, April, 2018
i cancelled my insurance 3/23/2018, with their customer service as my agent wasn't answering his phone. on 3/28/2018 they took another $409 out of my checking account after being told by customer service rep it would not happen. I was VERY clear that they were not to take any more money from my checking account and they assured me it would not be. As of 4/16/2018 i have still not been refunded what they took out of my checking account. Agent calls and just gets run around. i call customer service and just get the run around.
What an uncaring, terrible corporation to deal with. never, ever again.
bad experience, April, 2018
I went through Mindy Cooling State Farm customer service seems nice at first but is deceiving. When I needed to make a claim they sent me in circles and were more interested in selling life insurance that helping me with my claim. They also canceled my insurance without informing me about any issues.
36+ Years, No More, March, 2018
I have been with State Farm insurance since I started driving in 1982 and have not had a ticket in 25 years. My dissatisfaction started several years ago when I received a notice that State Farm is no longer offering homeowner insurance in Florida. I, of course, had to find another company to insure my home. A few months after obtaining new insurance I was informed that State Farm changed their mind and is continuing to offer homeowners insurance in Florida. When I tried to re-obtain homeowners insurance with them, they told me they were not taking new customers. In 2016 I backed out of my garage and into a guests car that I forgot was there and in 2017 my wife bumped the car in front of her at a stop light when it turned green, not even hard enough to scratch her white bumper. Now State Farm is canceling us under their Mutual company but they graciously offered to insure us for the low price of $5200 per year, three times our previous rate. Unfortunately, I have been a loyal customer over the years even when cheaper rates were out there and I have used them for previous and current auto loans. I will never recommend them again and will be moving my loans to another company. Like a bad neighbor, State Farm will turn on you in a second or run away when you need them.
Terrible Claims Handling, February, 2018
State Farm is the absolute WORST vehicle insurance company I have ever dealt with. We were hit by a State farm insured driver. They failed to yield right away and were driving too fast for conditions. (Cited for both infractions). "M.C.A. § 61-8-339(1) says that "[w]hen two or more vehicles enter or approach an intersection from different highways, the driver of the vehicle on the left shall yield the right-of-way to all vehicles approaching from the right that are close enough to constitute an immediate hazard." State Farm is saying their driver is 80% at fault. Nowhere in the law does it say 80%. Our truck was hit in the drivers rear box side. The first interaction with a adjuster we were told their insured had her tickets dismissed in court so that is why they are stating the 80%. I call down to get a copy of the Police report and was told that she hasn't even appeared yet. Then 3 weeks go by without a word from anybody at State Farm. I called 3 days ago to speak to manager. Finally hear back today and they are standing with their 80% claim. We have no option other than filing a lawsuit against State Farm. I can't believe they get away with their claims handling this way.
Screwed by State Farm.... Loyal 14yr customer, January, 2018
Got a letter today that my automobile coverage is not going to be renewed.... Letter started by thanking me for being a loyal customer!!!! That stated the reason was my driving record.... I have 0 point on my license! I have had 5 claims in last 6 years, two were comprehensive claims, both Deer hits ( not my fault.... Can't control deer! 3 classified as Accidents, first... Road construction 2 lanes down to 1, night time, ran over something that got kicked up by the tire that does damage to the car.... Second accident claim, transmission went out in my Jeep, was forced to drive my new 2016 car.... Winter time in North Dakota.... Was taking a turn at 10mph, car didn't turn, ice... Slid into curb gashed the hell out of my rims.... Third Accident was in a parking lot, was backing up.... Kid comes flying around into the lane.... Bam we hit... No fault... No damage other than a little scratch no payout on this either.... Now once current policies are done they aren't going to renew... Again 14 years with State Farm, 5 vehicles and my homeowner's covered.... They're not dropping my homeowner's, but bet your @$$ I am!!! I will never spend any money with this company ever!!!!!!!!!!!!! Screw you State Farm!!!!
State Farm should be charged for fraud, January, 2018
I just recently had a accident and SF is refusing to pay for all the damages incurred in the accident claiming that the damages were not a result of the accident. Customer service representatives are rude and unprofessional. SF has stated that I need to file another claim if I want all the damages paid for, but I am refusing to do so because they are trying to get me to pay another deductible.
I think this company should be stopped. Anyone that is paying premiums to SF thinking that when they file a claim they will be fully compensated in terms of their damages, please think again.
This company is guilty of fraud on so many levels.
I am going back to Geico.
Dropped me and not paying claims, December, 2017
I had a small parking lot incident June 2016 ($630) and another October 2017 ($1300) After being a customer for 5 years they are dropping me b/c I was deemed at fault in both. BUT 60 days after the last claim they still haven't paid it out and I can't even pick up new insurance! #SCREWSTATEFARM
Lying by omission., December, 2017
I was rear ended by a State Farm customer and had to deal with them regarding my claim which I will state they accepted liability for...(not much choice to be honest as she drove into the back of me and got cited for it).
They agreed to a car rental for 5 days but DID NOT tell me it started immediately....so I waited a couple of days then picked up the car so they actually only paid for 3 days.
I called them and though they agreed it was badly communicated they still wouldn't fix an admitted problem on their part.
I call it lying by omission.
So, I'll never be a State Farm customer and that's why they get a bad review...they tell lies, they admit they did it but don't care. Why would I want to give them my custom?
Tired of the Greed, October, 2017
Customer service use to be good, maybe staff is burned out. Tired of frequent increases. No loyalty or breaks for having a good driving record. Salty attitudes of representatives. Shopping for replacement for all my stuff.
Employee of 25+ years - Don't Buy, September, 2017
I was an employee with over 25+ years. I left State Farm last year as I was disgusted with the changes they were making in a negative way. The new CEO is ruining this company. The company no longer apreciates their employees (that is senior employees are retiring sooner than later and younger ones stay less than 5 years which leads to inexperience and poor customer service) plus SF does not appreciate their long time customers any longer. I have seen and been involved in these changes and they are not getting any better folks. Just be aware when you have a claim - will likely not be handled promptly and fairly. BY THE WAY I WAS A CLAIM ADJUSTER MY ENTIRE CAREER WITH STATE FARM. CEO Michael Tipsord needs to be replaced - he is the one destroying this company!!!
Not happy will be switching. , August, 2017
I have had several rate increases. When I contact the company for an explanation I am never given a straight answer. My agent's office is continually providing me with incorrect information.
Auto accident, other Insurance Liable, August, 2017
I was hit while stopped at a red light by a lady Insured by American Family. Her Insurance company accepted full liability for the accident after investigation. State Farm was paying my medical bills. All was fine. Then when I need further physical therapy 1 yr later(still insured up to 3 yrs from accident) they have not paid anyting! I have been sent to collections so I paid all out of pocket. 6 months later, still trying to determine if they will pay. I have had no other accidents (they requested and saw that from all my personal medical records). They are trying to find a reason not to pay...Why?? American Family is reimbursing them 100%. We are now looking for a new Insurance company for our 3 autos, home, rv and life. We are very disappointed. I have called and kept detailed records, spoken with Supervisors and told it will be resolved soon. Yet they keep finding an excuse. WE ARE DONE! GOOD BYE LOOSER State Farm!
0.5, July, 2017
It was my First car Insurance in USA. State Farm charged me more than twice of the premium amount than car insurance quoting. I came to know that after few months. Their customer care service is the worst in any aspect. At the time of urgency none of their agent will cooperate. In fact even after asking for closure of the insurance they have kept continuing their automatic payment and deducting amount from my source account. Even their agent were neither replying in email nor voice calls to return back my own money.
I have raised a complaint with insurance department of California, there after they have started returning extra money they have deducted.
It felt like heinous money stealing insurance agency is state farm.
Ken Phelps State Farm, June, 2017
The lying from the agents was the most unbearable part of the whole ordeal. The mechanic told us if there was an electrical issue due to the water damage, it would be very difficult to track it down and it could be potentially very dangerous since electrical issues can spread. Well, the door that wouldnt lock, doors opening/closing at random weren't of concern to State Farm. Had a brand new crate motor not been required to fix the shaking issues, we would've been stuck with those issues!
So nearly 4 months later and a 3rd insurance payment on this van is auto drafted. They're not at all responsible for the $240 worth of courtesy pay fees that follow that unauthorized amount of money they took, either. Oh and the biggest kicker: its going to take 14 business days to get my acct right at state farm alone. In the meantime, i have a new handler at state farm who is telling me that they dont pay overdrafts, theyre not responsible for having not removed the vehicle they totaled out and this will continue this way. Ummmm... no. You knew the van needed to be removed bc through the whole process, Ken Phelps, himself, was involved. I told him and every agent between that this van needed to be totaled after my mechanic told me about the electrical issue. My claims agent said she took care of every detail pertaining to my van and basic customer service needs weren't met once again. Ken Phelps State Farm, you owe me 3 months of insurance payments, a ton of invonvenience pay (and tons more because apparently, "this isn't at all how this is supposed to work, we don't know why its taking so long," and my personal favorite, "we want to restore faith with you.") during all of those handling me periods, and you owe me 2 vehicle payments I had to make to keep them from hitting our credit while you dragged your feet for 3 months! That's 2 payments I had to make while not being able to use my vehicle!
Unbelievably BAD!, June, 2017
No wonder State Farm is ranked the third worst (19th) of the 21 insurance companies reviewed! This does not pertain to a claim (of which there is none), but pertains to an agent who gave false information regarding replacing my old car with a new 2017 car purchased from a dealership. He stated gets his FALSE info regarding Georgia state law and State Farm corporate policy from some anonymous person who allegedly answered the phone at the county tag office!!! BAD!!! Changing all 4 lines of insurance that I have had with State Farm for 5 years to another company ASAP!
Do NOT insure here. , May, 2017
I would highly recommend finding insurance else where. When I became insured through statefarm, the cost of insuring my motohome seemed great! Less than 200 a year. Until they called me to let me know they "missed" a policy. How do you miss a policy you jack asses?? Especially if it's one that can't be bypassed in the system? Anyways, they called me and let me know that the insurance price would raise to 97 a month. Still not all the bad.. until I called to double check that and they once against MISSED calculated & the price now became 230 a month. FOR A MOTORHOME. They needed to make it my primary vehicle even though I do not drive it anywhere, I would either A) need to insure another vehicle with them to make my motor home insurance go down or B) find someone else. Which is what I'm going to do. I would highly recommend not doing business with these lying, greedy thieves.
This company doesn't honor their word, May, 2017
State Farm insurance is a bait and switch they do not honor their word, they try to push sub-standard parts, they don't give competitive rental car rates and the give you the run around at every turn!!! They are horrible!
3 car Penalty, Really???, May, 2017
Have had Home with SF for over 20 years, also have vehicles, RV's, Umbrella, golfcart. Have had multiple cars insured in the past, but after having two insured for several years, we purchased another one which had been my parents and insured with SF in the past. Was paying $160/month for full coverage on an '08 Ford Limited PU and a'16 Ford Explorer. But adding the 2010 Lincoln was going to cost an Extra $144 per month !! Seems strange, right ? Well, the unbelievable explanation is that since we already own two vehicles and there are only two drivers in our home, that 3rd vehicle is rated at a higher rate. In other words we are being penalized for having 3 vehicles and only two drivers!! Being seniors, with no tickets, accidents etc for years and years (and really, I believe only one claim for when we were broadsided by a DEER years ago), we cannot afford the insurance on the 3rd vechicle and are being forced to sell it !!
Also, after being with the same agent for over 20 years, SF switched out agent !!!
And the "new" billing format is the most deceptive method I have ever seen (and I worked for State Farm for years). You cannot find the total for each vehicle individually because of the format and the same applies to the homeowner billing. State Farm has deteriorated significantly over the years and have become what I now consider 3rd rate. We qualify for USAA and will be transferring all coverage this year. The only good thing about State Farm now is a claims adjuster named Becky Lanier. If it were not for her, our claim in 2005 would have been devastating. Her help in handling our claim meant the world to us. I hope she is in charge of claims dept after all this time. She deserves it. She deserves 5 stars !!
State Farm is the WORST Insurance Company!!!!, May, 2017
I had been a state farm customer for 30 years until recently when they denied my claim. I found insurance for $2000/year cheaper and they didn't even care they were losing my business after 30 years of being a loyal customer. State Farm is the WORST INSURANCE COMPANY IN THE WORLD!
Horrible, May, 2017
Would recommend to find another insurance company. Was in a storm and will not pay coverage on what happened to my car it is what they want to pay. Really replace with recycle parts. BS. What is the purpose of paying insurance. They are horrible.
Don't recommend State Farm bunch of crooks.
Not what it used to be, April, 2017
I have been a customer of State Farm for my auto and Homeowners for over 30 years. My agent has been wonderful sometimes helping me reduce premiums with recommended suggestions. In the past I have noticed a change in customer service when dealing with reporting claims on my autos which were minor accidents such as getting nonchargeable dings and dents while my car was parked. I have not had a chargeable accident ever and recently they raised my premium significantly for no reason. I called the main office and they were useless in helping explain what happened to me and referred me back to my local agent. She told me that State Farm has cut back on employees at the main office and sends customers back to their local agent. She stated that she could not answer my questions about my increase and seemed irritated about the way State Farm is handling customer complaints lately. I no longer feel that they appreciate my business and like most of the service industries especially insurance companies they just do not care anymore about customer loyalty and satisfaction. Reviews on other insurance companies all seem the same. They make lots of money and really do not give a damn about customers.
Terrible Customer Service , April, 2017
Do NOT get state farm insurance. My drunk neighbor hit my parked car in the driveway behind my house and state farm is refusing to pay for any damage. Not only was my car damaged but my garage door as well. The drunk driver claimed he didn't cause the damage and I have the police report and 2 witnesses. The company is trying to get over on me. Do not waste your time. The customer service staff is horrible and never nasty! Now I have to fight this claim and get a lawyer or sue my neighbor.
Awful!!!, April, 2017
Do not buy State Farm Insurance through the Vienna, VA office at 374 Maple Avenue E, Agent Andy Pyo. Worst office I have ever dealt with in any business! These guys are incompetent and shameless. They flat out lied to me on several occasions - told me they faxed paperwork to the DMV and I waited all day at the DMV, called them back the next day, and they say they don't do the type of assistance I asked for, despite the fact they literally told me they had already done it! Treated my wife like garbage too. Avoid!
Bait & Switch practices, March, 2017
WARNING: BAIT & SWITCH SCAM:
Shame on these people for running this scam. Please read and prevent yourself from being victimized. If you are also been victimized by these agents please let people know. I have filed a complaint with California Insurance commission.
On Feb. 21 I requested a quote from different insurance companies for a new car. After providing my information they provided a quote of $186/month in both verbal and written form and to begin they charge my card with that amount for first month. Just to be sure I didn't cancel my insurance at the time right away.
After a week I still did not get my insurance cards and so I inquired and they said it is in review and should be done shortly. After another week I called the agent again and they told me everything is fine and provided me with the insurance cards. They mentioned I can now go ahead and cancel my old insurance which I did. On March 15, 3.5 weeks later and right after they knew I cancelled my other insurance, I received a letter with a new policy document with a premium of almost DOUBLE what was quoted @ 333/month.
I inquired about the reason and after some run around they made a excuse that I did not disclose one accident from 2014 and gave me an option to lower my coverage. I did enclose all my accidents and they had plenty of time to run a DMV report and figure that out before I cancelled my old insurance. This is a classic case of bait and switch leaving me with a large bill knowing full well I had cancelled my other insurance. They got me right where wanted me to be.
State Farms has worst complaints record according to State of California Insurance Commission
High and dry, March, 2017
have been a State Farm customer for over 10 years. I have had 1 accident this past Nov. and 1 speeding ticket within the last year. Wednesday night, someone left a huge truck tire in the middle of the road and I hit it causing 2700 in damages. I just received a call from state Farm asking me if everything was going smoothly with the claim. After softening me up she then tells me that because of my ONE accident in over 10 years and my ONE ticket they can no longer cover me. Are you kidding? So because you had to pay a claim instead of just getting paid you dismiss long term customer effective 3/26. Unreal. just wanted to put the warning out there.... Like a good Neighbor, state Farm is NOT there.
Was Dropped , March, 2017
I was with state farm for 27 years and after having one accident they would not renew my policy. Additionally, they informed the licensing bureau I had no insurance when they knew I had obtained another policy. This resulting in my license being suspended until I physically went to the license bureau and proved I had insurance. If you ever have to make s claim with them be prepared to be dropped.
Illegal Claim Opened, March, 2017
I called into my local office to ask a simple question: “Do u offer accident forgiveness?" A lady answered the phone & told me that she would have to “transfer my call to someone who could assist me.” Another agent was on the line & again, I asked the same question. She proceeded to ask me questions & said that she needed to get some more information from me. She asked. “What happened?” So I proceeded to answer her questions. I told her there was no paperwork needed. She tried to get me to have an Insurance evaluator come out to access any damages & suggested they could possibly “cut me a check for the damages.” I told her again, “No, there was no need for paperwork, please answer my question.” She told me that she needed more information and at the end of the conversation said: “Here is your case number” I found out later that she illegally opened an Insurance Claim in my name for my car causing my insurance rates to be higher. My local State Farm Office, Janine Tillman of PSL, FL, pushed me off to the claims department where they forced a claim upon me without my knowledge. They are deceitful, manipulative, and liars! A “Claims Representative called & argued with me that it was opened and it will not be erased from my record. When I requested to speak with a manager THREE times he denied & told me that he was NOT getting a supervisor. A supervisor, Brittney, called & left me a voicemail message admitting that she could “see in the notes that I did not intend to have a claim opened but unfortunately one was opened and it could not be erased.” Their employees are deceitful & had no right to open a claim! DO NOT open any insurance accounts with STATE FARM INSURANCE. They are more than anxious to meet their quotas & illegally open claims. STATE FARM are liars & deceitful in all departments! They basically “don't care". PLEASE SEEK ANOTHER INSURANCE AGENT THAN STATE FARM
State Farm Threatens to Sue Me Over Review, January, 2017
Mark Rossmiller State Farm Agency owner has threatened to pursue legal action against me for this honest review I posted online about the poor service his office gave me.
Getting an insurance quote from this place is harder than pulling teeth from an alligator, without anesthesia. The Mark Rossmiller State Farm Agency was referred to me via my Indiana State Farm agent, who always provided excellent and quick service to me.
So I thought all would go smooth and easy transitioning to this State Farm agency. Unfortunately, the opposite was true here. This agency would make Rube Goldberg proud in the complexity of how it takes getting a simple insurance quote into a several month ordeal.
I requested quotes from Debbie C starting back around Sept 6, 2016 via email.
Also, wanting to compare rates, I requested quotes from other Insurance carriers in the area too. I requested insurance quotes on several real estate properties and multiple vehicles.
The quotes either came very, very slow or not at all.
Some quotes came so slow, that by the time I received a reply, I already had quotes from several other agencies in hand, and purchased insurance and moved on to my next project. Some quotes did not come at all, and when I later questioned Debbie why she did not follow up as promised, she said she thought if I needed immediate assistance I would just call the office.
Maybe in the 1990's I would have done it all via phone calls or even in person, and not have minded it taking a few weeks to get an insurance quote. But in fairness I am a high tech guy and prefer to do things the modern economical time saving way, such as utilizing email and Internet website, many of which offer instant quotes without even talking to a live person.
I try to avoid lengthy intrusive phone calls and playing phone tag, ha.
worst insurance ever, January, 2017
too many increases for no claims, larger than usual increase when claim filed, agent went on vacation instead of returning my calls. You would think that 30+ years as a customer would account for something, FORGET ABOUT IT!!!!!!!!!!!!!
Well Satisfied, January, 2017
Retired and on fixed income now Looking for best lower cost
When Both Parties Have State Farm - You will LOSE!, December, 2016
We have had State Farm for 45 Years and have never had a serious auto accident. We just had one and the other driver was clearly at fault as evidenced by the citation written to the other driver. The Adjuster did not do their job (Dianne Minnich) and now MY insurance company is not representing me - what ever you do - DON'T GO WITH STATE FARM!!!!
Medial claims not paid, December, 2016
have medical coverage on three cars had an accident and these people will not pay calim.have total of 5 policies with stse farm and will cancell all policies
Horrible there claim agents wont lesson and lie, December, 2016
I had a auto accident reported it the agent claims they have to pick up car to be reviewed vs just come out to my home. ever agent had a rude attitude regardless who I spoke to. they claim car a loss I advised them I still will keep the car, "no problem we will tow to what ever garage i like .. they towed to a salvage yard it has been hell dealing with staefarm not a good neighbor its a nightmare .. no one has a manger or supervisor to help and my agent also zero help do not use!!
Not a "Good Neighbor", December, 2016
I have been a loyal State Farm Customer for 20+ Years, with policies for my home, life (child and mom), hospitalization and multiple automobile policies with them over the years and today I received a letter stating that my automobile policies will not be renewed. State farm lists my one auto insurance claim (2016), 3 towing claims (2014 & 2015) and my sister's accident (2016) where my sister was the victim in a horrific hit and run claim (my sister is also insured through State Farm under a totally separate and unrelated policy of her own because of my recommendation) as factors in their decision to cancel my policy. I am pissed! I am able to obtain new policies for 5 of 6 of the policies I currently have with State Farm and will be switching immediately, and encourage anyone whom I might have referred to State Farm to do the same! Not a good neighbor!
not , October, 2016
I have this insurance for years, then we moved to Miami. I asked more than one time for moving the policy and wait more than 2 weeks for the answer, plus I called them first. It sound like they don't need my business. I requested cancellation, they canceled my policy, but they rewrite my husband policy without asking. Now we see a bill triple a month payment and cancellation notice because of no-payment rather request cancellation.
Creeping premiums despite perfect driving record and no claims
Wrost insurance company ever...., September, 2016
Worst insurance company ever especially the claim handlers they just want you money. Don't care about there customers at all.
Great customer service! !, September, 2016
state farm zeke alejos offcice is the best I've found overall. But best with customer service
Thank you Zeke Alejos
Leaving State Farm after 27 years, September, 2016
After 5 years with another agent in PA I came back to Rick Sanchez, previous agent, and numerous errors have resulted in by weekly letters from headquarters. My pmt plan since 89 was closed in error, although I have declarations page with uninsured motorist, Winter Heaven does not show it.
Loved it, September, 2016
Hail damage and they made it super easy to get assessed and cut check immediately and promised to pay more if dealership requires it
transferred to new Agent , September, 2016
3 years ago my agent for the last 25 years was ill and no longer want to sell insurance. State Farm transferred my entire family of 7 of us to another State Farm agent. As soon as my next renewal time come, insurance for the entire family went up by $200 to $300 per person. we called and asked why and the agent just say "Oh, this year we have an higher than average claims and so everyone pays a higher premium." "Stick around and next year it should be cheaper for everyone". Next renewal time comes and, it went up again and not only that but this new agent and his office constantly called us to sell other insurance products. To make a long story short, our car insurance went from $2500 from every 6 month to $4700. I switched my entire family to AAA and our premium came down to $1850 every 6 month and going down each time we renew. I am glad we made the switch and will never go back to state farm again.
A bad neighbor getting worse, September, 2016
I have only ever had insurance with SF and I am 41 years old. I have 10 policies with my agent. In recent years my agent has become less and less of an asset. Everything not related to taking payments or apps must go thru an 800 number or the website. The service has become so impersonal and difficult it is not worth the extra premium costs I have grown used to. It is very sad b/c I still consider my agent a friend and mentor. If I am going to get .com/800 number service I would rather pay for it. This is not the State Farm I know.
Awesome Customer Service!, September, 2016
I caused an accident in Moline, IL, and our State Farm agent, Rick Meyer in Monticello, IA handled everything quickly, professionally and had a great attitude throughout the entire process. He took the time to meet with me and speak with me on the phone whenever necessary, and he handled everything very efficiently. The process was pain free. I cannot say enough great things about Rick. The best part of his customer service came when I was issued a bill for $455 by the City of Moline for the squad car, ambulance, and fire truck that were sent to the scene of the accident even though no one needed these services. Rick said we were covered, even though this obscure bill was not directly written into our policy. I highly recommend looking into hiring him as your agent!
They overcharged me and now won't credit me back, August, 2016
I have been with State Farm for 12 years. I've had one accident during that whole time. I made some changes to my policy a little over a year ago and when I added a new car was told I only qualified for the high risk policy. I tried to fight it but had to had insurance...it's the law! So, six months later I call trying to get them to review to reduce my cost only to discover that the reason I was on the high risk policy was not what they told me originally. And the reason I was on it was not valid. It took me six months to finally get someone to realize they made a mistake and I was told it would take a bit but they'd get me a credit for the difference in the year I overpaid. I waited three months and now am being told they can only go back 30 days. How a company can overcharge you for a year and then tell you they aren't going to fix THEIR mistake is absolutely ridiculous!
Elvin Taylor agency in Memphis Tn, August, 2016
Elvin Taylor agency in Memphis, Tn is by far the most unprofessional people in the world. They always say support black business I say bullshit I will take my policy over to the white man any day. Elvin office they all don't know shit whenever you ask them something they don't know when you ask for Elvin he never there. How can you run a business and never there. Please please if you in Memphis and your policy is with Elvin run get away asap you will not be happy over there. Bad part about it he just open up his agency and the route he going he won't be there for long good luck if you with him.
rate increase, August, 2016
Just got my August bill and instead of my insurance going down it went up. Keep in mind that nothing has changed regarding my policy, no accidents, etc., So of course I called them and was told the rate increased because my vehicle was older and parts may be harder to find. What does that have to do with insurance being it doesn't pay for the parts if I have a break down? ? The lady I spoke to was extremely rude. I will change companies as soon as possible for that reason alone.
Multiple auto plus renter's insurance, August, 2016
Set up a policy with State Farm agent Ron Greene. Do not ever utilize him for your insurance needs. He quoted me $80 less than anyone else. Another State Farm agent ran my policy and saw a speeding ticket that would raise my rate to the amount he quoted me. I immediately called Mr. Greene's office and spoke with his employee, informing them of the ticket and asking how this would affect my insurance. She assured me she would call the underwriters to assess this ticket, as it "hadn't shown up in my MVR". Two days later I still had not heard back. I called back and was assured they would speak with the underwriters and resolve this issue. The next day, nothing. I called back again and spoke to Mr. Greeene. I was assured nothing was wrong and my worries were baseless. Then the friend who referred me called and said he was sorry Ron couldn’t get me insured.. By the time I heard this, the office was closed, so I called the 800 number for State Farm and confirmed I was in fact covered and insured. Now, I receive a cancellation notice in the mail from State Farm's home office. I call Mr. Greene's office to ask what was going on, he confirms my policy was cancelled. I ask why, after 4 separate phone calls, he missed this ticket, causing the cancellation of my policy, and why he didn't think to inform me of the cancellation. He says he certainly thought he meant to, but it must have slipped through the cracks. I'm glad my address didn't slip through the cracks, like my email and phone number did, otherwise I would have had absolutely no idea I was uninsured. My phone number and email had transcribed numbers, like 81 instead of 13. Mr. Greene only cared about getting my money, even if he was only making one month's worth, knowing full well it would be cancelled. The lack of any sort of compassion, service or otherwise caring about a client's situation was astounding and I will recommend people look ANYwhere but State Farm for insurance from now on.
Great Company!, August, 2016
I love State Farm. They did an awesome job handling my claim a few months back.
I don't say many negative things about them but my one issue is with their website. I went to add a driver to my policy since I'm getting married in two months. So I filled out all the information - there was even a box to click on to show that the added driver is your fiance. But then I get a call from them stating that I cannot add any drivers online nor can I add my fiance to the plan. I wouldn't be so frustrated if they hadn't had the option to add a driver online. Either take that off the website or put some kind of disclaimer on there that the form you put on your website does nothing and there is no point in filling it out.
I really love the company but it's not super tech-friendly for the millennial generation.
Terrible claim customer service, too $$$, July, 2016
The space here is not enough. I'll just say that I only insured my car with State Farm because we had our homeowners policy with them and I needed the discount. I had them raise rates on my homeowner policy without notice 2 times and only noticed when my house payment went up because of the increase. I had to go by and get them to change it so I could afford it. They are handling a claim not that they didn't call me even once to give me updates after the initial report. I called them after 2 weeks and they already had everything decided. They were rude and unconcerned with getting all info that was possible to help my case. I'm moving to Farmer's Group. It's over $1000 less for the same homeowner coverage. Less than very dissatisfied and feel like a non-person because of their non-efforts at service. I will speak highly for my agent. He is wonderful but I can't stay just because of him.
Terrible customer service, July, 2016
I don't understand how state Farm keeps policy holders. I haven't even decided to insure with them and I'm already infuriated just trying to get a quote. The agent I spoke with is more interested about making a sale rather than listening to what I've said at least 5 times already. He talks down to me like I'm a two year old and speaks to me like I'm stupid, even though I work insurance myself. I would have been fired by now if this is how I treated customers. But after all of this I was still willing to give them a chance. I went to apply the quote and now it can't be found. Last straw. I'm ready to stay with my current insurance company. Saving $50 a month means nothing if I have to deal with this crappy customer service.
Deceptive selling practices , July, 2016
I've been a a State Farm customer for over 36 years and have never been treated as disrespectfully as I was in Ryan Tyler agency. Office manager Carly, lied to me over the phone to keep my car policy. I'm currently getting a divorce and she told me my soon to be ex husband threatened to drop my car policy. This was a complete a lie which has now escalated the divorce proceedings and has cost me a ton more money.
I called Ryan Tyler personally and he covered for Carly saying he heard the conversation but I have a witness also who heard the conversation. Ryan wasn't apologetic nor sympathetic. He didn't care at all. He was very condescending. I will be transferring all my policies from that agency.
22 Year Customer - No Agent Support, July, 2016
After 22 years I am canceling. We misplaced a bill before vacation and our auto insurance lapsed. Once before a bill was late because the auto-pay credit card expired and we were called 3 times by our agent. Our agent retired and we were reassigned to an agent 15 miles from our home (there are 4 within 3 miles) and the agent NEVER ONCE contacted us to see why we hadn't paid. The agent is useless in back effective dating my policy (again never an issue in 22 years) and establishes a new policy with 35 days lapse. Now I owe DMV $310.
So, yes we missed a payment and we still had another car and homeowners policy. Drove out to talk to the agent and all he does is review my policies and tries to sell me Life Insurance.
Called around and now I'm getting more coverage from an A+ rated carrier, plus an Umbrella, for $500 less annually. WOW
Bad when it comes to returning money back, July, 2016
I call to made a payment and they overcharge me they put an extra 0. Then i call so they can give me my money back and it has pass 20 days and i have not seen my money back i dont understand now they say that i have to wait 5 more days its kind off crazy any place if they make a mistake they give you your money back fast but this company no. When they charge you it takes 5 to 10 minutes or even less and for them to give you a payment it takes almost a month and they dont even give you your bank fees or nothing. Please make sure they take the right amount if you dont want to wait a month for your money back. Also an fyi be careful with who ever is incharge of your policy there are some people that are just a name like who.ever is incharge of my policy i dont even know hom or heard from him even do i requested for him to call me and left messages
Worst customer service, July, 2016
I have been with State Farm since 1975. The one time I needed to use them was to help me deal with an accident that was not my fault. I was hit from behind. I got conflicting directions of what I should do. They did not do one thing to help me with the other insurance company. What have I been paying them for? My agent and his help are totally useless
State Farm is not loyal to their customers , June, 2016
I have been with state farm for over 20 years and now they have cancelled my daughters insurance. State Farm does not appreciate loyalty, I used to think it was a great company but now I will do everything I can to spread they word about how loyal they are to their customers. I am highly upset and can't believe this is happening to my family after being a loyal customer for over 20 years.
STAY AWAY!!!!!, June, 2016
I WAS REAR ENDED OVER THE DELAWARE MEMORIAL BRIDGE AND THE CAR BUMPER AND TRUNK WAS HEAVELY DAMAGE. CONTACTED STATE FARM INSURANCE AND THEY GAVE ME THE COLD SHOULDER. I WAS TOLD TO HANDLE IT MYSELF. AFTER PAYING OVER $1500 A YEAR FOR FULL COVERAGE. SHAME OF STATE FARM.
Mike Rygiel State Farm STAY AWAY! , May, 2016
It took almost a month for me to get my car back after my accident. The claim team changed 3 times and no one ever notified me. It took almost a week to get an adjuster out to even view the damage. I couldn't get any answers from anyone as to why it was taking so long or even directed to the proper person for updates. It was the worst experience. I was out $600 for a rental car, none of which they even offered to help out with given that their lack of organization and communication led to me being without my car for a month. Then, their off TRIPLE charged my credit card for my premiums, promised me a refund in 3 days which actually took 8 days, and again I got zero updates for the refund timeline and then when I finally did receive my refund, they shorted me $50, with no reason behind that. I guess they feel its acceptable to keep money after over charging someone without authorization to do so. Mike himself said he wanted to send me a gift card for the inconveniences and miscommunications with his staff so thanks for the $10. That totally makes up for the last 5 months of absolutely horrible service. This whole office has zero compassion and a complete lack of concern when dealing with customers. Avoid them!
CLAIMS DEPARTMENT IS NOT HELPFUL, May, 2016
"Like a good neighbor, state farm is there".
HA! That was definitely not the case for me. They are useless, shady and greedy. Everything is fine until you get in an accident (first accident I've ever had). Then you will be hit with a hail storm of BULLSHIT! From not only State Farm but the Body shop I choose as well. 1 month after I get my car back and it STILL HAS ISSUES that state farm is telling me is "normal". My car never made noise while steering before and now it does. I had $10,713.50 worth of damage (should have been totaled in the first place, but of course wansn't so bodyshop could make profit).. I am FED UP and am now being forced to take legal action because I feel as if State Farm is lying and cheating me out of repairs that I KNOW ARE BASED OF ACCIDENT! THIS IS A BRAND NEW CAR IT IS NOT NORMAL TO MAKE NOISE WHILE STEERING. I've even told them they are more than welcome to come to the VW store I work at and drive a car identical to mine to compare. Do you think anyone has or will come to do that? Nope. Because they don't care.
Very bad Customer Service at State Farm, May, 2016
I was hit by a State Farm- insured driver. While my vehicle is being assessed Sate Farm sets me up with a rental for a period of 20 days. Then all of a sudden after only 11 days they call the rental company, not me, to say the rental period is over and all charges from that point are my responsibility. I call them to ask about it and they come up a flimsy explanation based on the timing and result of the assessment, which of course was NEVER communicated to me previously, only after the fact and the charges were on me.
I have a Rental Agreement assigned to me by Sate Farm for 20 days, but it did not matter, they just canceled it halfway and charges from that point.
The most untrustworthy and shady insurance company!
Dishonest, May, 2016
Went to their body shop so I wouldn't have to travel all over. Rapid Collision was who they sent me to. Then I land up traveling all over anyway. My truck is still not fixed and so I paid all this time for comprehensive and can not use it because of their trickery
Awesome service!, May, 2016
I switched to State Farm about a year ago because I saved $80 a month by switching. Not only was deductible lower but with more coverage. I recently filed a claim for hail damage and everything went smoothly and very professional. I highly recommend this company!
o, April, 2016
Satisfied customer , April, 2016
I have known Dorcelin personally and professionally since he started his business. I have never considered another insurance company or agent, because I know Dorcelin is honest, compassionate, and highly competent in handling my insurance needs. With a company like State Farm and an agent like Dorcelin Bazil, it's a win-win situation.
Discrimnatory, April, 2016
I've been a State Farm customer for over 30 years. BE CAREFUL!!! Your rates increase DRAMATICALLY as you reach certain milestones - 65, 70, etc. regardless of never filing a claim. Mine increased 42%. Definitely going to change companies.
Awful, March, 2016
One of their customers fell asleep at the wheel and totaled my vehicle. I gave them a fair chance to settle my claim at fair market value for my vehicle and they are trying to give me $1,000 less for my car then nada says it's worth. I spoke with a lawyer but did not hire a lawyer and he told me that all government in court agencies use Nada. And that they were trying to screw me. I then called back with a fair value of my car and his response was to tell me to hire a lawyer they don't care.
Reginald Green - Raytown, MO State Farm, March, 2016
As a recently new policyholder, I had one of the worst experiences with this State Farm agent (Reginald Green) than I have had at any business. The staff tried their hardest, but the agent didn't take any time with clientele (based on my experience.) I was incorrectly billed in November and although I was told the issue was resolved, I was still billed for the prior policy. After having to deal with numerous calls to the staff and to the afterhours I let them know I wouldn't be paying the bill until it was corrected because I was tired of wasting my time calling them each month (multiple times.) Reginald Green's staff informed me my policy would be cancelled if it wasn't paid right away and would not give me a bill for the services I was to be receiving. I left voicemails for the agent himself multiple times as the staff was unable to resolve the issues, but never heard back. Therefore, decided to switch agent.
Finally months later, I get an email from the agent asking what the issue was and then after explaining it he replied "there’s not a whole lot to discuss now." Wouldn't reccommend to anyone. Only gave 1 star because you have to click one to post.
Absolute trash with claim speed., March, 2016
Disgusted with these idiots. If you're expertise is to provide quality care to your customers you should be just that, experts at providing this service. Two times State Farm has failed to make a timely tow service claim an easy process. Should have learned the first time. Had to wait 6 hours the first time around and ended up cancelling the claim due to time and cost. It was cheaper to go with a 3rd party tow company and deal with the slight reimbursement from State Farm.
Now the second issue, simple 9.5 mile tow and these idiots can't even get that right. IT SHOULD NOT TAKE TWO HOURS TO DISPATCH A TOW TRUCK IN A MAJOR CITY. Absolutely awful customer service definitely cancelling the policy with these idiots. Go elsewhere.
Rude/Bad Customer Service, March, 2016
I called the office of Jeff Briggs, a State Farm Insurance Agent, I work for a dealership in Ohio, while trying to help a customer coverage for a new vehicle from us, I was hung up on while after a very brief introduction. I was left baffled, at shock, and disbelief. It is beyond me how rude and ignorant can a person be. May be the lady at the other side of line didn't like the fact that I spoke with a northern accent.
excellent company, March, 2016
I am very satisfied with this company, however, the premiums continue to rise and that concerns me, so I am looking to see if I can do better with another company.
Always patient and professional, March, 2016
That are always professional and patient. They always return my calls right away or the next business day. And their rwpretation.
They do not complete repairs, March, 2016
My car was in a front end crash. The primary body work was done well. There were remaining items such as 1 of the daytime running lights not working. The sunroof vanity panel spring holder broke and springe rolled around the headliner. The drivers door cracked in the wreck. They refused to repair these others items including the safety risk of the daytime running lights. If you want complete coverage that is real I do not recommend State Farm. You will be disappointed.
I had auto insurance coverage from age sixteen to early forties. This company stopped offering auto coverage, so I had to shop around for new coverage. I tried multiple other companies and was unsatisfied with the high cost because I was not an established policy holder. My nephew was also shopping around for auto insurance and he suggested I speak with the State Farm representative he spoke with and purchased a policy. Working with State Farm has been excellent and I did not have to pay a high premium until I was an established policy holder. Just like the company I spent most of my life being insured through. I ultimately have life insurance and renters insurance through State Farm and recommend this company to everyone. My agent is great and I get the customer service I expect.
Sorry customer service, January, 2016
I have had my auto and homeowners insurance with State Farm for 8 years. Two years ago I had a personal dispute with my agent. I sought another State Farm agent who agreed to take my business until he talked to my old agent. My complaints to the corporate office were all but ignored. I was assigned the Regional Office here in Murfreesboro as my agent. Yesterday when I called that office, the employee hung up on me. I called the corporate office, as well as someone in Texas. Each employee had a different answer to my problems but all refused to assign me another agent. I am in the process of going to another company. I would not recommend State Farm to anyone, especially if they live in Murfreesboro, TN. A SORRRY, SORRY company!!
denying a claims worth and not paying all medical, January, 2016
As a current customer of state farm, I was hit by another insured by state farm approx 1 1/2 year ago sustaining chronic back injuries, as proven by MRI and cat scan. My quality of life has declined due to on going pain that will not heal and is not surgery optional. State farm did pay pip but after that, to the tune of over $8,000, they said they would only pay $7,500 to cover pain and suffering and remaining medical bills NOT CLOSE. Filing suit against them and I am looking for different insurance, would NOT recommend this insurance to anyone
Very Good, January, 2016
State Farm has always satisfied any claim that I have had. The company has never argued a claim amount and has paid right away.
State Farm Is My Hero!, December, 2015
I got rear ended by an American Access insured driver. All you have to do is read their BBB reviews and you will see that American Access Insurance is rated an F. Thank God my State Farm rep encouraged me early on to go with all the bells and whistles to protect myself from the low rate insurance companies, like American Access. State Farm fought my battles all the way through the process. No stress....No mess! I guess a little higher premium paid for itself. I sleep good at night knowing I will never have to step in the ring and get dirty. Truth be told, my Lexus was getting repaired, had a rental car and smoking a cigar before "American Acess" even bothered to send me a letter. (Their form of contact). THANK YOU STATE FARM FOR DOING THE HEAVY LIFTING! 💪😎
Stay away, December, 2015
Had someone back into my car so bad that both doors had to be replaced. Took over a month to get it fixed. Got my car back and the airbag light was on. State Farm claims that it wasn't on due to the accident and they are not paying to fix it. They said it needed $1500.00 of repairs and they already paid the dealership $680 to diagnose it. I had my car checked out by a reputable repair shop and after only 10 min they had my car fixed. It turns out the body shop didn't plug in the new airbag sensor in the new door they installed. So the body shop messed up, the dealership tried to scam the insurance company and State Farm just doesn't care about there customers.
Claim team won't answer phone, December, 2015
Minor car accident on 11/22. Today is,12/21 and claim not settled. When I call claim number I'm put on permanent hold. Online access still shows no fault or final decision.
I can't talk to anyone and my local agent is no help.
reprehensible treatment, December, 2015
After spending $6000 a year in property and vehicle insurance for over 10 years a small not at fault claim was horrible. I was told we were partially at fault when backed into, so when I tried to call back to get a supervisor to order a on site investigation because the damage would prove no fault. I was given the run around and hung up on multiple times being transferred to go back on hold until office closed
As a business owner,I will be pulling our business and praying to never have to be talked down to by people like that at state farm
I guess double check means double take on who to blame even though we ARE BOTH INSURED BY THEM
Spend more on your techology..., December, 2015
....and less on commercials and Aaron Rodgers. What, are your computer systems from the 90s? You seriously need an update. Paid my insurance before the due date online and my insurance still cancelled because their systems don't "talk" to each other. I've also tried to pay more than one month at a time, and they can't do that. Was told I had to wait for the new bill to generate. Seriously, I'm trying to give you money, and you can't take it? What is wrong with you? I just renewed last month, but I'm in the process of looking for a company that spends money on their technological infrastructure, and not celebrity endorsements.
State Farm is awful, December, 2015
I changed to state farm, b/c their rates were much better. A year after I changed, a herd of deer, about 10, ran out on the road, and I had stopped but, one hit my car and fell...since then, my auto insurance rates keep going up....last year I phoned and they said, it's b/c the accident rate in my rural area is going up. Well, when someone has an accident, their rates go up, why should I be penelizeed for their mistakes....and by the way, if an accident occurs and it is proven b/c someone was texting or talking on the phone, they should have to pay a huge fine. My auto insurance went up 120.00 this year. I drive 11 miles to work...this is highway robbery....I bet their CEO makes a huge bonus! it is time to look for another insurance company....I have no tickets or other accidents, and I've been driving the same way to work for over 20 years....? I am very angry with this insurance company.
Categorical denial of service, December, 2015
Sir, It is with bitterness enormously that I see in the obligation to post you this letter of protest to the quality of service I have known since my accident of October 10, 2015, therefore the number of the claim is 205 H 50751 my car was declared a total loss. Mr. I think it is unacceptable to treat a customer as I have been treated and has continued to be since the accident. Imagine that for two weeks I do all that is in my best and try to do everything your company asks me to do for end happily without following example last night around 14 pm me your agent received on the phone agreed with me that this morning I had to call before 9:00 of way has to be among the first called my bank for a conference call I do not understand that one is a hang up my phone to nose three straight since this morning. What is of extreme discourtesy MOREOVER commercially. I am extremely and highly addition, depite has depressed the limit by this attitude that has lead me wonder about the commercial value that I represented for your company. Sir, by sounds such behavior I shall give me your utmost attention hoping for it to return to my rights if this is possible and if it was not to be the case I will have to defer has a the divine will.
While hoping diligent result of your services that I hope to be able to trust again I remain pending.
1908 Erie Street Apt 102 Hyattsville MD 20783
Tel: Cell: 202 642 8561
Home: 240 200 6160
Horrible agent, and insurance company, December, 2015
Very pushy agent, some reason believes there company is the best. I guess when you have only one company they are brainwashed with there lousy product. Had a comprehensive claim, slow and half ass service. People look around and that's what I did
Tony Ruffato is an asshole, November, 2015
State Farm, is terrible especially Tony Ruffato, the agent in Evergreen Park. They don't give their customers information to help them save money. It is a place full of dishonest men and women, take my word for it do not have your insurance with this company they only want to screw you over.
Great customer service and choices, November, 2015
I have been with State Farm for many years. They are always helpful, explain things well, have the best prices and do not put the hard upsell on me. I appreciate these things.
StateFarm and Danielle Weaver Agency Sucks, November, 2015
I heard that StateFarm was good but when I started talking to them the quote is different and after they file you insurance the money they take is different.
I am Fedup with Statefarm and Danielle Weaver Agency.
SO bad they are.. I had to go to Esurance they are really good.
great, November, 2015
Since when did I start working for State Farm? , November, 2015
I had switched to State Farm from Mercury because I was looking for a lower rate on car insurance with the same coverage, and a family member referred me to them.. I've been with them for a little over a year now. Prior to switching, I hadn't been in an accident in over 6 years. I was involved in an accident that wasn't my fault a month ago.. the customer service of the claims department seemed alright, although, I needed to call them to get any information about where my claim stood. Which is understandable. When the appraiser went out to look at my vehicle at the shop, they determined there had been prior damage to the front, which I knew there hadn't been because I care for my vehicle and my boyfriend and I get underneath it every other weekend to make sure everything is up to par. So thankfully my agent was awesome and she got involved and told the higher up people, that's not right.. the same day she called, I also called, maybe a little after her, and spoke to someone who looked at the pictures the appraiser took and determined, there wasn't any prior damage! He then apologized the process went on for as long as it did and that it shouldn't have.. I was NOT happy, it took 1.5 weeks to just get the money I needed to get my vehicle fixed!! They need better appraisers.. ones that know what is going on under 4x4 vehicles.... I also am going through another issue currently with State Farm regarding my vehicle.. so this review will have a sequel.. once everything with this next claim is settled, I'm shopping around for better insurances.. I don't care if I need to pay more, I shouldn't have to have added stress on top of the accident and take time off of work to make sure these appraisers do their job correctly, or know what's going on underneath a vehicle. I am definitely going to look into AAA or Mercury. I know plenty of people who are insured by them and they get stuff done..It's not left up to yourself to tell them to do their jobs.
Don't own the carbut I'll need insurance to purcha, November, 2015
Online sign up sucks.
I have not found a car yet but I'm trying to have insurance available when I find a car that I like.
My late husband chose this company several years ago before he passed away and I stayed with them because they were affordable for my fixed income for both car and home insurance. They have been very good to me and I have not checked around untill now.Just curious as to other quotes.
AVOID at any cost!!, October, 2015
State Farm needed up everything on my policy and charged me more and more each month and when I called them to resolve the issue they said they will look into it an call me back. They never called back and I called numerous times to get the problem fixed I told them I would not pay until they fixed it and it took them almost 2 months to finally get everything straightened out but by the time they got it done the day I called to make a payment they said they canceled it that morning! Hello no of this was my fault! Why do I have to suffer with you overcharging me and then taking soo long to fix it?!?!?!!! Don't waste your time on them!
state farm rocks, October, 2015
linsey is a gawd damn guru when it come to insurance if she wasn't married id run off with her
so far so good, October, 2015
i wood like to see if i can get a better rate for all three drivers henry,connie,zachery,ages 69,67,20 if thereis a better quote
good service, October, 2015
I've had State Farm for a few years and they have ALWAYS gone out of their way to make sure any questions were completely answered to my satisfaction
Car Wreck, October, 2015
On 09/17/2015 around the noon o'clock hour my 3 year old daughter and I were in a car wreck. We were at a complete stop when a large van slammed into the back of my car and slammed us into the car in front of us. The driver of the van was found at fault for the entire accident and his insurance, Progressive, was supposed to take care of it from there. Progressive never called to ask how my daughter or I was. It was days of me calling multiple numbers before I could even get in contact with someone on my case. From there I was basically told they could not get me a rental car and the guy who had caused the wreck did not have adequate insurance to fix the damages yet alone replace my car if it turned out to be totaled, which it had. I have full coverage through State Farm so I called them asking what to do. They also would not get me a rental car and came down on me for not having "gap insurance". I have been driving since 2005 and I have never had an accident or heard of things like gap insurance. I have never even had more than 3 tickets in all of those years driving. We eventually got a quote of what they would pay us out and it was almost $4,000.00 under what we need to break even, not including lost wages, doctor bills and everything else. State Farm wants us to pay $500.00 just for this claim on the accident and since we had multiple items in my car from moving that were broken they want us to pay at least another $500.00 to start a claim just for the things inside my car. We had mentioned that we were going to look into a lawyer and since then the State Farm agent, Ashley Harper, will not return our calls or voice mails. Today we called her supervisor and again we have had no additional contact from State Farm. At this point this whole ordeal is becoming so stressful and discouraging for my family, my marriage and myself.
Auto Claim Settlement - Horrible, October, 2015
I was hit by uninsured driver and when SF got ready to settle they would even consider paying bills that MPC chose not to pay, even after the IME exam I had done per their request. Next time in accident I recommend you get an ATTORNEY to settle for you! I got paid more on another claim that I was not at fault in with AmFam - will change to them!
My experience with State Farm, October, 2015
State Farm is the worst insurance company I have done business with in my life. They do not invested their claims. They do not document your account properly. And, most of all they are not helpful.
I was involved in an automobile accident and Team 10 was supposed to be reviewing my claim. I had to force them to re open the claim because the first decision was only based off the other driver and her statment. They never took a statement from me, asked for photo's, and I never even got the opportunity to meet with an adjuster. They took two weeks to finally make a final decision on my claim. Every time I called in I had to repeat what happened in the previous call. The claim specialist were not nice or understanding. Instead I experience women who choose to be short on the phone with me. I WOULD NEVER REFER this insurance company to anyone.
Geico is really the way to go if you are in need of insurance within Maryland.
THE WORST INSURANCE COMPANY I'VE BEEN WITH!, October, 2015
WORST CUSTOMER SERVICE
**THIS COMPANY IS A SCAM !!**
I WISH I COULD HAVE AN OPTION OF RATING STATE FARM WITH no STAR
too expensive to be competitive , October, 2015
I have a 2008 Toyota Prius, and since I am financing it, my premium is nearly $100 a month for full coverage. My husband has a 2008 GMC Silverado truck, and his insurance on it is the same as my Prius, though it cost 3 X as much. Looking around, can't afford these high rates. WE feel as if we have been red-lined due to our zip code.
Dissppointed Customer, October, 2015
I have been a valued customer for over 10 years.
received a paper telling me how many accidents I have had when really some were just question that I called the claim department over the weekend to ask. Very disappointed with claims department customer service. This is entrapment keeping me as a customer because putting on a persons record the word "accident" when there was NO accident is incorrect. This company is untrusted, unfair they need a new practice for reporting true "accidents" and question on my policy after hours! I will be looking around but of course with this as a record I will be paying MORE thanks for nothing State Farm...look somewhere else for better customer! June
Refused to Reimburse Me for a Covered Loss, September, 2015
I had my 1991 Ford Mustang manual transmission vehicle towed by MSV Towing in Pittsburgh, PA. After several miles of towing the tow truck driver observed white smoke coming from the rear of my vehicle. In addition, we could both hear a high-pitched squealing noise coming from the rear. The driver then pulled the truck to the side of the road.
When I exited the vehicle I was overwhelmed by a thick cloud of white smoke. In addition, there was a strong smell of burning fluids and overheated metal. I immediately noticed a puddle of fluid dripping from the back of my engine and white smoke billowing out of my tail pipe. I got into my car and the car was still in first gear and the key was in the run position. I believe that the tow truck operator started the car by pulling it in first gear with the key in the run position, causing catastrophic failure. And, I had an automotive expert tell me after inspecting the vehicle that, based on my observations and the condition of the motor, that it sounded as if that is what happened.
MSV Towing has admitted to me, State Farm and the BBB that his driver was negligent, but has refused to pay for the entire cost of repair. I then submitted a claim under the comprehensive coverage of my auto policy to get the car repaired, but State Farm has refused to compensate me for this covered loss.
I asked State Farm Mutual for a copy of the failure analysis, the adjuster's report and any effort that they have made to properly evaluate this claim and I have received nothing. In fact, the denial letter is riddled with inaccuracies, including their claim that the damage was done to a 1999 Ford Mustang.
Lastly, this is the first claim that I have ever filed with State Farm for anything and I have had both auto and home coverage in excess of 15 years.
Great if you NEVER need them, September, 2015
I was insured for 15 years with NO accidents until my accident in May 2015. The claims experience with State Farm was a nightmare. Every aspect of the process was a nightmare. I mean, break down crying of frustration at work trying to deal with the claims group kind of nightmare, and I am a thick skinned person. It took 6 weeks to get my car back from the collision center because State Farm couldn't decide if they wanted to total my car or fix it. THEN, they said they would fix it if the repair shop fixed the front frame rails by welding some used parts together. My mechanic was not comfortable doing this as he said "for some cars it is probably ok, but on yours, it will likely ruin the integrity of the vehicle and I cannot in good faith repair the frame like that". THEN my rental coverage expired and they didn't tell the rental place until 8 days after it was up. THEN NO ONE CALLED ME and I ended up with a $700 Hertz bill that State Farm would not help me with even though it was their fault. THEN my car needed supplemental paperwork (since my mechanic wouldn't jerry rig the frame rails) to cover the additional cost of new rails. After that stalled the process a full 7 days, I had to call the claims people and step by step walk him through getting approval for that supplement and sending it to my mechanic. I was furious and tired of hitching rides to and from work. I could go on, because believe me, there is more, but it is aggravating me to have to relive this again. I will NEVER work with them again. Never. You have been warned. If you decide to go with them, just hope you NEVER NEED THEM! Had I not called claims, my mechanic, hertz, and my agent 3 times a week EVERY week, I might still be without a car...no joke.
depends on agent, September, 2015
some agents are really rude and unprofessional. They never response your email unless asking for money. like Jade Jones statefarm in 77054
BEST customer service EVER, September, 2015
I'm not sure I 'qualify' to write a review since I personally have never had to file a claim. I will tell you, however; that my agent and his employees go WAY above and beyond when I have questions regarding my policy or coverage. There have been times they were on the phone with me for over an hour telling me exactly what would happen 'if' the scenarios I gave would happen. Even send me documentation on email so I could follow along. The owning agent even calls me from time to time just to see how me & my family are doing. My daughter and I both have our car insurance and homeowners insurance through them. My daughter had a claim and they did raise her a little bit for being a risk but every six months, my policy goes down. The corporate office did send her a letter telling her they were going to cancel her for the claim to replace her driver side door when she backed out of the garage w/ her door open (kids!) but she picked up the phone, called our agent and he took care of it IMMEDIATELY!
Our homeowners insurance just went down $20 and we haven't been in the house a year yet. I really hope that if I have to file a claim, it goes off w/o a hitch like they did with my daughters car (it was fixed right away) but I would stay with State Farm even if the rates went up simply for the customer service alone! I love those guys and tell everyone to give them a call!
Worste insurance company, September, 2015
State Farm is by far the worst insurance company I've ever had to deal with. First off I've called them more that 10 times now and every time I sit on the line for at least 40 minutes waiting for them to answer and 2 of these times the operator hung up on me. Second it has been 2 months seance I filed my claim and still have not revived my settlement. I will never use State Farm again and I suggest you don't ether.
Searching for lower cost., September, 2015
I am a retired Lead Engineer from Lockheed Martin Corp. I relocated from upstate NY to Las Vegas in July 2008. I drive less than 1500 miles per year, about 4 miles a day which consist of: driving to the dog park, where I walk my beloved Female German Shepherd, a little grocery shopping, followed by a workout at the local gym.
I am not dissatisfied with my current automobile insurance company, but I am searching for a lower rate based on: my excellent driving record, the virtual absence of traffic density in my community, and the yearly mileage accrued,
Dropped after 24 years, September, 2015
SF dropped my wife and I after 24 years with a perfect driving record. My kids were on my policy and had 3 accidents in 2 years. We were in the process of getting my kids separate coverage and they still dropped us. My agents were always kind and helpful, and my agent escalated up the corporate chain and they still dropped us. Corporate office is the problem, not SF agents. A friend of mine worked at the corporate office and said the same thing.
We really like our agent., August, 2015
Our agent is always helpful and most the staff are good. We had a smooth claim on our house repair. State Farm has insure my husbands family for 3 generations.
Very impressed, August, 2015
Representatives have always been very professional and handles our claims in a timely manner. I have always been impressed with expediting any questions or concerns that we might have.
Love the way they understood my situation concerning my disability. They understood that the car belonged to me but I needed it insured so I could get someone to drive me places I needed to go. Other companies expected me to sign my car over to the person that was going to drive me around. I was not willing to do that. State Farm is the company for me!!!
Longtime Satisfied Customer, July, 2015
I have been with State Farm for 25+ years. I have used them for everything and had excellent service. Storm damage to my home 10 years ago was paid quickly and 100%. Any claims to a car have also been taken care of quickly and reasonably.
Every once in awhile I check rates with other companies just to be sure, and each time my rates are as good or better.
In 25+ years I am on my 3rd agent (2 retired) all have been very good to amazing, so they must do a very good job of selecting them. Any of the claims people I have dealt with have been helpful. Not a bad experience in the entire time I have been doing business with them.
Really Good Company, but needs improvement, July, 2015
I switched over to State Farm from Esurance. Ended up paying about 20 dollars more, But knowing I would have my own agent made it worth it. Absolutely no problems when it came to our first claim. My wife tapped the back of an suv. They had a scratch but our car's wheel axle broke, along with some body damage. so we couldn't drive it. We called State Farm and talked to our agent who assured us everything would be takin care of and since we had Emergency Road Side Assistance, they sent a tow truck within the hour, who took our car to our house since the body shop we wanted to take it to was closed. Didn't have to pay a dime for that. Then the next day our agent arranged another tow truck to transport my car to the shop ( again at no cost to us). The shop fixed everything within the week and in the end just had to pay my deductable. Claim was settled quickly and without any trouble. Obviously our bill went up by about 20 dollars a month. Which isn't too bad. Only Complain is there costumer service when it comes time to renew. They couldn't give me a straight answer when I asked how my rate would change until after my policy was renewed. Oh well, no insurance is perfect.
They are whores, July, 2015
Been loyal to them for 20+ years...3 incidents within a 5 year window and they dropped us...prior to that 2 claims in 15 years...they love you when you are taking care of them. Shop around every 3 years, companies lower rates periodically to gain market share...F**k loyalty, do what is best for you and your family.
Awesome, July, 2015
I love this insurance company.
BEAUTIFUL., July, 2015
State farm is a very trustworthy insurance company. You know, as the commercial says, "Like a good neighbor, state farm is there!"
good, June, 2015
Only Insurance Company I have experience with. Very good customer service and very professional insurance Agent. Would recommend to friends and family.
nevet again, May, 2015
Stateb Farm has to be the worst company i have evet had to deal with full of lies and tricks to try and get out of paying or fixing anything i strongly suggest everybody to stay as far away from state Farm as possible unless you like beeing lied to and robed
am interested in price per year.am interested in knowing what kind of service you will offer.and were you are located.
Love the company, State Farm, just looking around for the same customer service, claim satisfaction, only a little less expensive !
Great customer service, April, 2015
I chose StateFarm due to great customer service from my sales agent and his staff. But I don't like the semi-annual billing and rate increase semi-annually. I wanted to see what other options are available with same great coverage, maximize all discounts available and lower policy costs.
Great Insurance, March, 2015
My car was hit by State Farm insured. They had it looked at the next morning. Settled claim right away. Excellent Service!
Few problems, March, 2015
I feel they are kind of expensive because of my age and the fact that I do not have any accidents or claims and a clean driving record, and last it is paid from a draw from my account monthly.
State Farm is the best!, March, 2015
These past 5 months haven't been the easiest for me. Not only did I get into a no fault accident from the weather, but I got into another accident a few weeks ago.
Both times the state Farm representatives made everything so easy for me and they surprised me with how much money they gave me for both vehicles, it was a lot more than I had ever expected to receive.
Yes my premium will be 20-30 bucks higher every month since my recent accident, but it's worth the money!!!!
I will use statefarm until they get sick of me, or until the day I die!!
lied to by insurance rep, March, 2015
I signed up because I was told that my payments could be withdrawn on the 3rd, I live on disability, they took out the first payment on the 3rd, then got notice that another payment would come out on the 28th I emailed the mistake, got a call from someone else in the office telling me the other rep must have made that agreement and that they will not stand by it, that was the only reason I signed up I will now find another company the office is in Monroe Washington, the agent is Carlina Morris
satisfied, March, 2015
happy with my coverage,service.personal care,rapid reply to questions,,personal knowledge of the agents and family,long time relationship both social and business
Ok, March, 2015
Great Company to do business with, January, 2015
State Farm is the best insurance company that I have worked with. Professional and Knowledgeable and really caters to my needs and doesn't give me just a generic policy.
Best Insurance Available, January, 2015
I have been with State Farm since I was 16! They are the best company by far when it comes to claims handling and customer service. I support any company that is willing to put me first and they are definitely that company. In my personal opinion anyone willing to go to any other company just to feel they are saving some money will feel the effect of those savings when it comes time to use any other company. State Farm cares about their customers and not just the $$$!!!
Stay Away From State Farm, December, 2014
I wish that I could give them zero stars. My parents were with them for 20 years, and they let her car insurance lapse without any notification. Now they want to charge her $130 for the exact policy that Geico charges $30 per month. Save your money. They may have provided a level of customer service at some point, but now they just do what "corporate" says. Save your money!
BIG INSURANCE SMALL BUSINESS, December, 2013
I am an automotive repair facility. I performed an inspection and estimate on a vehicle for a customer (Carrie Martin claim # 55371P782) Repair estimate was faxed to Statefarm on 12-11-2013 A return phone authorization by State farm Sherry was given at 11:35 am 12-11-2013. Repairs were performed. Request for payment was faxed on 12-13-2013 and confirmed authorization with Joelle and stated a check would be mailed and we were instructed to release the vehicle to the customer with proper signatures.Ten minutes later a call was received from Joelle stating Authorization had been de-authorized. Ultimate Motors has an outstanding bill for $642.25 that statefarm refuses to pay because the customer misrepresented the damage to them. An adjuster or inspector was never assigned to inspect the damage.
Ultimate Motors has verbal date time and exact estimate authorization.
Collin Mitchell EMPLOYEE # MV69 stated the notes he had didnt match that story and refused payment.
Intrusive Practices, September, 2013
I was asked for the second time in 6 months to submit my mileage. To do so, I had to fill out an application including all info. they already have. Questions were then asked to prove I was the person enrolled: was this my former address: they put the address of my spouse when we separated! They asked the name of the person who purchased my last home, sold 23 years ago! Why do they have and why do they need this? I have NOT been a customer for the past 23 years! There were other such intrusive questions. They have far too much info. and use it. It's not necessary!!!! Why would anyone else possibly want to send in my mileage?!!!!!!
Love the coverage, to high, July, 2013
Customer service has been one of the best but have to look for another one due to high premuim. Had no problems with the claim but I had no injury to my car.
Disappointed, December, 2012
Have been with State Farm for 32 years. Recently though was treated as if they didn't know me.I will not stay with this company. They are not concerned about their clients.
State farm, August, 2012
Iam very happy with my preset insurance company. great payment arrangement, great service when I need to make changes to my current insurance needs.
Satisfied, August, 2012
I have been a state farm customer for about 15 years and found their service and prices are very professional and affordable.
Claims, August, 2012
Claims are easy to file and are promptly paid.In several instances my premiums did not increase. It also helps to have a agent available if needed.
insurance coverage, August, 2012
I'm satisfied with state farm and the coverage the provides. I've been with them for years. All services have been great.
Terrible Company, July, 2012
Operates in Bad Faith. Local agent more of a company advocate than a customer advocate. Very deceitful with information. Have been a customer for 25 years..No more.
great insurance c ompay, April, 2012
have been very satisfied with insurance company,make you feel like they care.would like the insurance to be alittle less expensive,but still apretty good rate.
state farm is great, April, 2012
Our family has had State Farm for about 20 years and even if I leave they welcome me back with no problems. It would cost us more to switch as we are at a plaCE THAT WE HAVE A DISCOUNT FOR THE TIME WE HAVE BEEN WITH THEM AMONG OTHERS.
State Farm Insurance, April, 2012
State Farm has been wonderful to work with when needed. I have policies for our cars, home, life and disability. My agent makes you feel like you are his only policy holder and the office staff rocks!
great, April, 2012
They are great...I highly recommend them for auto home renters financing and investments. My entire family is insured by them.
wow, April, 2012
State farm has been good to me . I.really.like the agent i have they have been so.wonderful to me every time have.a.question they are there
ms., April, 2012
they are the good neighbor folks. Cost may be higher but the service is worth it! Great company
I am satisfied.
state farm, April, 2012
Good customer service, always there when you need them. Have been with them for a very long time, no complaints at all
Happy, April, 2012
Satisfied where I am. All other quotes have been much higher than I got. There is no need to waste the time in contacting me. Will stay where I am.
State Farm Insurance, April, 2012
they are the best. I have a lower deductable and better coverage. I have been with them for almost 2 years now.
My state farm, April, 2012
State Farm has been a great insurance company t o have. Like the commercial says, like a go ood neighbor, state farm is there
state farm , March, 2012
i like state farm...after i was with progressive and they jacked up my rates for no reason i found state farm and couldn't be happier
Best Coverage, March, 2012
Having an older car dosn't make finding insurance easy. State Farm didn't have a problem with my older vehicle, and no problem with my older self.
Satisfaction, March, 2012
I am very satisfied with the overall handling of my account. The service is timely, the workers very helpful and the charges fair.
Insurance Company review, March, 2012
I am happy with service.I have never had a problem. I know a few people that have the insurance and they have never had a problem either.