State Farm Car Insurance Review for 2025 (See Rates & Discounts Here)

The State Farm car insurance review indicates basic coverage as affordable, starting at $86 per month. Such solid customer service and ample coverage options with State Farm, including liability, comprehensive, and collision, have accounted for the favorite status of State Farm among many drivers.

UPDATED: Jan 23, 2025Fact Checked

Tonya Sisler

Insurance Content Team Lead

Tonya Sisler has been a technical insurance writer for over five years. She uses her extensive insurance and finance knowledge to write informative articles that answer readers' top questions. Her mission is to provide readers with timely, accurate information that allows them to determine their insurance needs and choose the best coverage. Tonya currently leads a team of 10 insurance copywrite...

Insurance Content Team Lead

Chris Abrams

Licensed Insurance Agent

Chris is the founder of Abrams Insurance Solutions and Marcan Insurance, which provide personal financial analysis and planning services for families and small businesses across the U.S. His companies represent nearly 100 of the top-rated insurance companies. Chris has been a licensed insurance agent since 2009 and has active insurance licenses in all 50 U.S. states and D.C. Chris works tireles...

Licensed Insurance Agent

UPDATED: Jan 23, 2025

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance company and cannot guarantee quotes from any single insurance company.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.

UPDATED: Jan 23, 2025

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance company and cannot guarantee quotes from any single insurance company.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Jan 23, 2025Fact Checked
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State Farm Insurance

Average Monthly Rate For Good Drivers

$86

A.M. Best Rating:

B

Complaint Level:

Low

Pros

  • Well-established and reputable.
  • A+ rating with A.M. Best and AA rating with S&P.
  • Offers a range of discounts to help customers save on insurance costs.
  • Extensive agent network for personalized service.
  • Efficient claims handling process.
  • Comprehensive coverage options including auto, home, life, and health insurance.

Cons

  • Some negative reviews or complaints may exist, as with any company.
  • Rates may vary depending on individual circumstances.
  • Discounts availability might differ by state.

This State Farm car insurance review points to two crucial advantages: affordable rates as low as $86 per month and excellent customer service. State Farm offers competitive pricing and comprehensive bundling of policies.

State Farm Car Insurance Review

It provides solid coverage, but some may find it lacking in discounts compared to other firms. A State Farm agent or employee can guide individuals seeking the best car insurance for full coverage through dependable, straightforward options.

State Farm Car Insurance Rating

Rating CriteriaState Farm: State Farm Insurance Review & Ratings
Overall Score Rating4.3
Business Reviews5.0
Claim Processing4.3
Company Reputation4.5
Coverage Availability5.0
Coverage Value4.2
Customer Satisfaction4.1
Digital Experience4.5
Discounts Available5.0
Insurance Cost3.9
Plan Personalization4.5
Policy Options3.8
Savings Potential4.3

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Drivers bundling multiple is the policy that State Farm Mutual Automobile Insurance Company usually uses. Always compare a few quotes before choosing the best choice for your needs.

Discover affordable car insurance rates in minutes. To find the best policy, input your ZIP code using our free quote tool below.

The Rundown

  • Rental car and roadside assistance are available as add-ons
  • Bundling auto and home policies can save up to 17%
  • Drive Safe & Save program rewards safe driving with discounts

Coverage Cost of State Farm Car Insurance

State Farm offers competitive pricing, but the cost of your policy will depend on many factors. The average provider rate for a State Farm car insurance policy can be drastically different based on the age and gender of the driver, as well as their state of residence and driving record.

State Farm Car Insurance Monthly Rates by Coverage Level, Age, & Gender

Age & GenderMinimum CoverageFull Coverage
16-Year-Old Female$124$311
16-Year-Old Male$146$349
18-Year-Old Female$101$229
18-Year-Old Male$125$284
25-Year-Old Female$39$101
25-Year-Old Male$42$111
30-Year-Old Female$36$94
30-Year-Old Male$39$103
45-Year-Old Female$33$86
45-Year-Old Male$33$86
60-Year-Old Female$30$76
60-Year-Old Male$30$76
65-Year-Old Female$33$84
65-Year-Old Male$33$84

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For example, a clean-record, 30-year-old male driver may pay an average of $1,200 annually. However, younger drivers or individuals with accidents in their driving records could expect  $1,500 or higher premiums. 

Compared to the national average, State Farm’s rates tend to be slightly less than those from companies such as Allstate and Geico, thus providing excellent value for people who need insurance with decent pricing.

With a company review score of 4.3, State Farm balances affordable rates with reliable coverage. Additionally, drivers seeking cheap car insurance for 25-year-old drivers should explore state-specific discounts and policies to maximize savings.

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State Farm Insurance Coverage Options

State Farm Insurance offers a wide range of insurance products and services, including:

  • Auto insurance: State Farm offers various car insurance options, including liability, collision, and comprehensive coverage. It also covers uninsured motorists, medical payments, and roadside assistance.

  • Homeowners insurance: State Farm offers homeowners insurance policies that cover damage to your home and personal property and liability for accidents on your property. They also provide additional coverage options, such as earthquake and flood insurance.

  • Renters insurance: State Farm offers insurance policies that cover your personal belongings, liability protection, and additional living expenses if you are displaced from your home due to a covered loss.

  • Life insurance: State Farm offers term life insurance, whole life insurance, and universal life insurance policies to help provide financial protection for your loved ones in the event of death.

  • Health insurance: State Farm offers individual and family health insurance plans and supplemental health insurance options, such as dental and vision insurance.

  • Disability insurance: State Farm offers disability insurance that provides income replacement if you become disabled and cannot work.

  • Business insurance: State Farm offers a variety of business insurance products, including general liability insurance, commercial auto insurance, and workers’ compensation insurance.

The cost of State Farm’s insurance services varies depending on factors such as the type of coverage you need, the deductible you choose, and the state you live in. However, State Farm is known for offering competitive rates and discounts to help customers save money on their insurance premiums.

What You Should Know About State Farm Insurance

Are you looking for reliable insurance coverage? State Farm Insurance offers comprehensive solutions to protect your assets and provide peace of mind. This article will review State Farm Insurance, covering coverage options, pricing, customer service, and discounts.

  • Offers a wide range of insurance products and services, including car, home, life, and more.

  • Known for its excellent customer service and financial strength.

  • It provides various discounts to help customers save money on their insurance premiums.

With State Farm’s extensive agent network and dedication to customer satisfaction, they are a trusted choice for all your insurance needs. I wonder, Does State Farm car insurance cover damage caused by a natural disaster if I only have liability coverage? Enter your zip code below to compare quotes and find the best rates today.

History and Mission of State Farm Insurance

State Farm Insurance was founded in 1922 by George Jacob Mecherle, a retired farmer and insurance salesman who envisioned creating a company that would provide affordable insurance to farmers in rural areas.

Since its founding, State Farm has become one of the largest insurance companies in the United States, with more than 58,000 employees and 19,000 agents serving over 83 million policies and accounts. The company’s headquarters are located in Bloomington, Illinois.

State Farm is the only car insurance that has given me a fair quote. Everyone else said heck no! Yet I hear state farm is TERRIBLE. Is the service worth the low rate?
byu/Susano-o_no_Mikoto inInsurance

State Farm’s mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.

Its core values include doing what’s right, helping people, and being a good neighbor. The company strives to provide policyholders excellent customer service and financial stability by offering reliable coverage options such as life insurance. It is also committed to giving back to its community through charitable initiatives and programs.

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States Offering State Farm Insurance

State Farm offers insurance products and services in all 50 states in the United States. In addition to their U.S. operations, State Farm operates in Canada, with their Canadian headquarters in Aurora, Ontario. However, it is essential to note that insurance products and services may vary by state, as each state has its regulations and requirements.

Drivers in states offering State Farm insurance can benefit from competitive rates. Monthly premiums start at $86, making it an excellent choice for many.

Tim Bain Licensed Insurance Agent


Therefore, the specific types of insurance coverage and discounts State Farm offers may differ from state to state. It’s always a good idea to speak with a State Farm agent or representative to determine what insurance products and services are available in your state and what discounts you may be eligible for.

State Farm Insurance Rates Breakdown

The cost of insurance with State Farm depends on some factors, including the kind of insurance coverage you require, your location, your driving history, the make and model of your car, your age, and other personal information. What is rate review? It can give you a clue about how all these factors contribute to your premium.

It’s important to note that the insurance cost with State Farm can vary widely depending on your circumstances. Getting a quote from a State Farm agent or representative is always a good idea to determine how much your insurance will cost.

State Farm Insurance Discounts Available

State Farm car insurance discounts feature a wide variety to help customers save money on their premiums. Here are some of the most popular discounts that are available:

  • Safe driver discount: If you have a clean driving record for a certain number of years, you may be eligible for a safe driver discount.

  • Good student discount: If you have good grades, you may be eligible for a good student discount.

  • Multiple policy discount: If you bundle multiple insurance policies with State Farm, such as auto and home insurance, you may be eligible for a multiple policy discount.

  • Accident-free discount: If you go a certain number of years without an accident or a claim, you may be eligible for an accident-free discount.

  • Drive Safe & Save Discount: State Farm offers a program that allows customers to save money on their car insurance premiums by using a mobile app that tracks their driving behavior, forming part of the State Farm Drive Safe and Save car insurance discount initiative.

  • Steer Clear discount: If you are a driver under 25 and have completed the Steer Clear safe driving program, you could qualify for a discount on your car insurance, precisely the State Farm Steer Clear car insurance discount.

  • Vehicle safety discount: If your car has certain safety features, such as anti-lock brakes or a passive restraint system, you may be eligible for a vehicle safety discount.

  • Defensive driving course discount: If you complete a defensive driving course, you may be eligible for a discount on your car insurance.

  • Loyalty discount: If you have been a State Farm customer for a certain number of years, you may be eligible for a loyalty discount.

It’s important to note that not all discounts are available in all states, and eligibility requirements may vary. Speaking with a State Farm agent or representative to determine your eligible discounts is always a good idea.

Streamlining Experience With State Farm Insurance Claims Process

Ease of Filing a Claim

State Farm Insurance provides a hassle-free experience for filing claims, offering multiple channels for customers. Policyholders can quickly initiate a claim through their user-friendly online platform, convenient over-the-phone service, or intuitive mobile apps, ensuring a seamless process during stressful times.

Average Claim Processing Time

State Farm will be outstanding regarding claim processing, making it easy to learn how to file a life insurance claim with the company. A company that pays much attention to promptness ensures that policyholders handle claims as promptly as possible, supporting them during some of the most challenging times in life.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback is a testament to State Farm’s dedication to resolving claims satisfactorily. The company has garnered positive reviews for its fair claim resolutions and transparent payout processes. Policyholders appreciate the company’s responsiveness and reliability, creating a sense of trust in State Farm’s claims-handling abilities.

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Unveiling Cutting-Edge Digital and Technological Features by State Farm Insurance 

Mobile App Features and Functionality

State Farm’s mobile app offers many features and functionalities to enhance user experience. From policy management to claims tracking, the app provides a convenient platform for customers to access their insurance information on the go.

Mobile App Features Definition Card: State Farm Car Insurance Review

Intuitive navigation and user-friendly interfaces make it easy for users to stay informed and control their policies.

Online Account Management Capabilities

State Farm’s online account management capabilities make it easy for customers to manage their policies. Policyholders can update details, view documents, and make payments securely online. The portal explains Application ID, helping users track policy details effortlessly from home.

Digital Tools and Resources

State Farm offers a range of digital tools and resources to help customers better understand their insurance needs. From informative articles to interactive tools, policyholders have access to valuable resources that help them make informed decisions. These digital assets and State Farm’s commitment to customer education contribute to a well-informed customer base, fostering confidence in the company’s services.

How State Farm Insurance Ranks Among Providers

State Farm Insurance is a prominent player in the insurance industry. It operates within a competitive landscape where several companies vie for customers’ attention. Here’s a brief look at some of the key competitors in the insurance market.

  • Allstate: A major competitor, Allstate is known for its diverse insurance offerings, including auto, home, and life insurance. It is also recognized for its extensive agent network and various policy options.
  • Geico (Government Employees Insurance Company): Renowned for its direct-to-consumer model and competitive pricing, Geico is a major player in the auto insurance sector. It emphasizes simplicity and affordability in its insurance products.
  • Progressive: A well-known insurance provider focusing on innovation, Progressive is recognized for its Snapshot program, which uses telematics to determine auto insurance rates based on driving behavior.
  • Farmers Insurance Group: Like State Farm, Farmers Insurance provides various insurance products, including auto, home, life, and business insurance. It boasts a sizable network of agents across the country.
  • Nationwide: Offering a broad spectrum of insurance options, Nationwide is known for its flexibility and personalized coverage. It provides services from auto and home insurance to pet and life insurance.
  • Liberty Mutual: A global insurance company with a significant presence in the United States, Liberty Mutual offers diverse insurance products, including personal and commercial coverage. It emphasizes customer-centric services and innovation.

In the ever-evolving insurance landscape, consumers have a variety of options to choose from, each with its unique strengths and offerings. Evaluating the strengths and weaknesses of these competitors alongside State Farm can help individuals make informed decisions based on their specific insurance needs.

Business Reviews of State Farm Car Insurance

State Farm enjoys excellent ratings throughout multiple reputable outlets. The organization has an excellent 4.5/5 rating from J.D. Power’s A+ BBB rating, accompanied by a relatively low number of complaints and a score of 1.2 on the NAIC. State Farm also holds a financial strength rating of A++ (Superior) from A.M. Best.

State Farm Car Insurance Business Ratings & Consumer Reviews

AgencyState Farm: State Farm Insurance Review & Ratings
J.D. Power TablePress LogoScore: 877 / 1,000
Above Avg. Satisfaction
Score: A+
Excellent Business Practices
Consumer Reports TablePress LogoScore: 75/100
Positive Customer Feedback
Score: 0.78
Fewer Complaints Than Avg.
A.M. BestScore: B
Fair Financial Strength

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Such ratings show the provider’s reliability, good customer service, and financial stability. State Farm remains the first choice of many customers, with a review score of 4.3, as supported by positive social media feedback, including claims that the insurer has a fast and responsive claims process and offers the best no-claims car insurance discounts for safe drivers.

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Pros and Cons of State Farm Car Insurance

Pros:

  • Competitive Rates: State Farm usually presents rates below the national average, even for the most cautious drivers. 
  • Discount Opportunities: Bundle policy discounts and driver safety rewards save money.
  • Exceptional Claims Service: Many consumers value State Farm’s efficient claim process.

Cons:

  • Limited Availability: Some products and services may not be accessible in every state. Find out more by reading our “What is Affordable Coverage?.
  • Basic Digital Tools: The mobile application and online version lack some features that are available in others.

Customer Review: State Farm Insurance

State Farm has a solid reputation for customer service and is generally well-regarded by its customers. Here are some of the key themes that emerge from customer reviews of State Farm:

  • Excellent customer service: Many State Farm customers praise the company for its friendly and helpful customer service representatives. Customers report that representatives are knowledgeable, responsive, and willing to go the extra mile to help them find the right coverage for their needs.

  • Competitive pricing: Many customers report getting affordable insurance coverage through State Farm. The company offers various discounts and other incentives that help them save money on their premiums.

  • Easy claims processSeveral customers have reported positive experiences with State Farm’s claims process, noting that the company handles claims quickly and efficiently and that representatives are helpful and communicative throughout the process.

  • Availability: Customers also appreciate State Farm’s extensive network of agents and offices, which makes it easy to contact a representative when needed.

  • Complaints: Some customers have complained about State Farm’s rates, stating that they were higher than expected or increased unexpectedly. Other customers have complained about long wait times to speak with a representative or delays in processing claims.

However, no provider is without exception, and therefore, customers face some adverse circumstances, mainly against finding the absolute best discounts on car insurance while purchasing a new vehicle. The concerned representative needs to review the situation to see if State Farm might suit their client’s specific circumstances.

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Frequently Asked Questions

What are State Farm MA plans?

State Farm MA plans typically offer various health insurance coverage options, including Medicare Advantage. These plans may include extra benefits such as dental, vision, and prescription drug coverage, with premiums and costs varying based on the State and the plan type.

What do State Farm health insurance reviews say?

State Farm health insurance reviews highlight competitive premiums and solid customer service, with many noting the benefits of health insurance State Farm offers. However, some customers have pointed out that claims processing can be slow. Despite this, State Farm medical insurance is regarded as reliable, with many praising the ease of working with local agents.

What are State Farm travel insurance reviews like?

State Farm travel insurance reviews are generally positive, with customers appreciating the wide range of travel protection options, such as coverage for trip cancellations, delays, medical emergencies, and lost baggage. What is travel insurance? Travel insurance protects against unexpected events while traveling, and State Farm offers comprehensive coverage to safeguard your trips, though some users feel the claims process could be more efficient.

What is State Farm’s rating?

State Farm holds strong ratings from various organizations, such as A.M. Best (A++), reflecting its financial stability. However, customer satisfaction scores can vary, with some reviews pointing out that customer service and claims handling could use improvement in certain areas.

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What do State Farm insurance agent reviews say?

State Farm Insurance reviews generally highlight customers’ positive experiences with agents, particularly regarding personalized service and expert advice. However, some customers feel that agents may be overly persistent in attempting to upsell additional products, which is not always well-received.

What are State Farm claims reviews like?

State Farm claims reviews are combined. Many customers are satisfied with the resolution time and compensation offered, especially regarding the best car insurance by vehicle. However, some clients have expressed frustration with denied or delayed claims, particularly regarding complex cases that require extensive documentation or follow-up.

What is the review of State Farm business insurance?

State Farm reviews, particularly business insurance-related ones, are generally favorable. The company offers a variety of coverage options tailored to small and medium-sized businesses, with many customers praising the flexibility of its plans and competitive rates. However, some reviews mention inconsistent customer service response times as an area for improvement.

What services does State Farm offer in the U.S.?

State Farm offers a broad range of services in the U.S., including auto insurance, home insurance, life insurance, renters insurance, health insurance, and financial products. The company is also known for its assistance in business insurance, personal loans, and banking services.

What is the State Farm key code used for?

Effective managing your car insurance policy to get the value you deserve at the best bargain requires comparing insurance quotes. Reference number State Farm key code relates to tracking how policyholder data and claims have been processed while comparing multiple insurance quotes, which can serve to evaluate your best coverage based on your demands.

How does State Farm compare to Root car insurance?

When comparing State Farm to Root car insurance, State Farm offers a more extensive range of coverage options and better customer service, though Root’s rates can be more competitive for drivers with a good record. State Farm has more established financial stability, whereas Root is newer and focuses more on tech-driven services.

What do State Farm auto insurance reviews say?

State Farm auto insurance reviews generally indicate that it offers competitive pricing, especially for those with clean driving records. However, some customers feel that its rates could be higher for specific drivers, and claims processing times can vary, with some reporting delays.

Are there discounts for State Farm renters insurance?

Yes, State Farm offers various best car insurance discounts for renters insurance, including bundling discounts for those with auto insurance. Additional discounts for having a security system or smoke detectors on the insured property may be available, lowering the overall cost.

What do State Farm home insurance reviews say?

State Farm home insurance reviews are generally positive, with customers appreciating the company’s comprehensive coverage options and reliable customer support. However, some customers have noted that the premium rates can be higher than competitors, and claims processing can be slow.

Is State Farm insurance good?

State Farm Insurance is generally regarded as good due to its extensive range of products, strong financial ratings, and broad customer support network. However, depending on the type of coverage and location, its premium rates and claims-handling processes may not be ideal for all customers.

Can international students get State Farm car insurance?

International students can obtain State Farm car insurance if they meet specific requirements, such as having a valid driver’s license and proof of residency in the U.S. They can discuss the different types of car insurance coverage available, including liability, comprehensive, and collision coverage, with a State Farm agent to determine which best suits their needs.

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Tonya Sisler

Insurance Content Team Lead

Tonya Sisler has been a technical insurance writer for over five years. She uses her extensive insurance and finance knowledge to write informative articles that answer readers' top questions. Her mission is to provide readers with timely, accurate information that allows them to determine their insurance needs and choose the best coverage. Tonya currently leads a team of 10 insurance copywrite...

Insurance Content Team Lead

Chris Abrams

Licensed Insurance Agent

Chris is the founder of Abrams Insurance Solutions and Marcan Insurance, which provide personal financial analysis and planning services for families and small businesses across the U.S. His companies represent nearly 100 of the top-rated insurance companies. Chris has been a licensed insurance agent since 2009 and has active insurance licenses in all 50 U.S. states and D.C. Chris works tireles...

Licensed Insurance Agent

Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.

Reviews
for State Farm Insurance

4.09 (17,760 reviews)
1
November 9, 2024

StateFarmAgentComplaint

IRRESPONSIBLE INSURANCE AGENT

On 8/29/2024 I paid [REDACTED NAME], State Farm agent $170.93 for liability insurance on my 2010 Ford Focus. A few weeks later I received a check from State Farm for $119.83. I don’t know why, but I believe it was an error on their part for not submitting all the paperwork in a timely fashion. I cashed the check and used the money to pay other bills as I am a disabled senior citizen on a fixed income. The agent phoned me some time later an...
On 8/29/2024 I paid [REDACTED NAME], State Farm agent $170.93 for liability insurance on my 2010 Ford Focus. A few weeks later I received a check from State Farm for $119.83. I don’t know why, but I believe it was an error on their part for not submitting all the paperwork in a timely fashion. I cashed the check and used the money to pay other bills as I am a disabled senior citizen on a fixed income. The agent phoned me some time later and said I should have not cashed the check, it was an error on their part and I need to pay them that money ($119.83) back or they will cancel my insurance. So, I had to pay them again, or risk losing my insurance coverage. DO NOT USE THIS AGENT. THEY ARE TOTALLY IRRESPONSIBLE AND DO NOT TAKE ACCOUNTABILITY FOR THEIR ACTIONS.
1
September 13, 2024

JSmithElCajon

Incompetent [REDACTED NAME] [REDACTED NAME] of State Farm

[REDACTED NAME] [REDACTED NAME] of State Farm El Cajon, CA is a flagrantly incompetent insurance agent. I’ve had State Farm car insurance for 15 years and have decided to cancel my insurance with them because of his mismanagement of my account. He overcharged me and then his company sent texts and emails stating my car insurance would be imminently cancelled. When I called to address this [REDACTED NAME] [REDACTED NAME] said this was an erro...
[REDACTED NAME] [REDACTED NAME] of State Farm El Cajon, CA is a flagrantly incompetent insurance agent. I’ve had State Farm car insurance for 15 years and have decided to cancel my insurance with them because of his mismanagement of my account. He overcharged me and then his company sent texts and emails stating my car insurance would be imminently cancelled. When I called to address this [REDACTED NAME] [REDACTED NAME] said this was an error and then charged me a made up number less than the original amount. When I explicitly asked if I owed anything else, I was told I did not. Likely to get me off the phone so he could return to not doing his job. I still continued to receive impending cancellation notices which [REDACTED NAME] [REDACTED NAME] kept apologizing for. Shows how organized that office is. [REDACTED NAME] [REDACTED NAME] then proceeded to overcharge me the original amount on my next bill, I presume thinking I wouldn’t notice. He then insisted that this is the amount I’m supposed to pay. The inconsistency and the lying is inexcusable. I have never spent so much time emailing and calling an insurance company. If [REDACTED NAME] [REDACTED NAME] knew how to do his job like all the other agents I have worked with over years then I would have stayed loyal to State Farm. He should be fired by State Farm.
1
July 11, 2024

SJF

Loyalty doesn’t pay with Statefarm they could careless

I’ve been with StateFarm for 39 years. It is the ONLY Auto insurance I have ever had. I personally have no tickets and no accidents however 2 other people in my household have had one car totaled and a RV fire. As a result apparently Statefarm looks at it as the whole household. My policy has been randomly canceled. Now there’s some loyalty for ya huh? I did nothing!!!! NOTHING yet because other members in my household had claims MY policy ge...
I’ve been with StateFarm for 39 years. It is the ONLY Auto insurance I have ever had. I personally have no tickets and no accidents however 2 other people in my household have had one car totaled and a RV fire. As a result apparently Statefarm looks at it as the whole household. My policy has been randomly canceled. Now there’s some loyalty for ya huh? I did nothing!!!! NOTHING yet because other members in my household had claims MY policy gets canceled. 39 years wow really? No wonder they got downgraded they have no good business sense. That is just a dumb way to loose revenue not gain. Unbelievable. And Gigi doesn’t care she is insensitive to clients regardless. She said “hey this is how I pay my bills” wow so just cancel people who have done NOTHING WRONG ya that’s fantastic for gaining revenue and building a brokerage. Good Job Gigi!! You should be proud for canceling a 39 year loyal customer who ended up going elsewhere getting the same coverage for cheaper. So glad you have no idea how to maintain revenue and build a solid business. Bravo to ya! Let’s also not forget you brought up a claim my husband had. And I had to remind you he has been dead for 8 years. Yep good job! Your response of trying to point out they are my family members is ridiculous. The bottom line is MY policy was canceled for something others did family or not. I did NOT deserve that kind of treatment after 39 years of loyalty. You as an agent should have done something. I’ve spoken to a couple other agents and it appears you’re just not really sure how to get things done for your clients.
1
February 5, 2024

Chopper407

Two thumbs down for the claims department.

State Farm appears to be riding high with their NFL player commercials all the while treating their customers with little to no valve. State Farm’s claim department is cheap and unorganized. You’ll get a different answer to the same question every time you talk to a different claim specialist. When it comes to getting your car fixed expect to have to pay for repairs. I have full coverage and had damage done to my car. When I took it to a shop...
State Farm appears to be riding high with their NFL player commercials all the while treating their customers with little to no valve. State Farm’s claim department is cheap and unorganized. You’ll get a different answer to the same question every time you talk to a different claim specialist. When it comes to getting your car fixed expect to have to pay for repairs. I have full coverage and had damage done to my car. When I took it to a shop recommended by the dealer the State Farm adjuster undercut the shops prices left and right leaving me with a $1167.00 bill. Then they give me bs excuses why I’m out of pocket. I can only imagine what they would do if my house was damaged from a Hurricane or wind storm. This has been a terrible experience for my wife and I and will be switching to a different insurance company in the near future.
5
October 28, 2023

trailrunner87

Excellent Insurance Experience with State Farm

I unfortunately hit a deer and my front end was damaged to a small extent. State Farm made my car repair and rental car process seamless. Since there was no one involved in my accident besides myself, I decided to try their app to log my claim and I had a very easy experience. I didn't have to submit photos since it was a deer that caused it and it gave me next steps clearly and quickly. It gave me a list of collision centers and rental car pla...
I unfortunately hit a deer and my front end was damaged to a small extent. State Farm made my car repair and rental car process seamless. Since there was no one involved in my accident besides myself, I decided to try their app to log my claim and I had a very easy experience. I didn't have to submit photos since it was a deer that caused it and it gave me next steps clearly and quickly. It gave me a list of collision centers and rental car places, let me know what my rental car allowance was since I had recently added that to my policy, and let me know my deductible clearly at the end. I did everything through the app. Within a few hours, someone called me from State Farm to make sure I was okay and to ask if I needed any clarification or help navigating the app. She was caring and easy to talk to. I also love my agent, Bob Garrigan, and his whole team. They have always been there to discuss things with, to make good decisions with, and to support whatever I choose to do. I have never felt taken advantage of. I had two other accident claims with them a few years ago. Both went smoothly as well - both times, men rear-ended me. The first gentleman lied about it to avoid a policy issue on his end and my agent stayed the course and continued to patiently work with his insurance company until they took ownership of his actions and paid the claim. The second time I was rear-ended, the young man didn't contest his part in it, but the collision center was difficult to work with and State Farm had to call them out for their poor performance and work on my behalf. This is how an insurance company should treat their customer. I plan to stay with State Farm for as long as they give five star service.
1
October 19, 2023

Ann_Smith

To "Insure" a downfall

State Farm, as with many insurance companies care about only 1 thing. Money. I think the best way to understand it is just to watch the Incredibles, and that scene with Bob at his job. Does it matter who is at fault? No. Does it matter what the circumstances were? No. Does it matter if anybody is being unethical? No. What matters is the cold, hard cash. You can pay thousands of dollars, have a fender bender with barely a scratch and OOOP, they ha...
State Farm, as with many insurance companies care about only 1 thing. Money. I think the best way to understand it is just to watch the Incredibles, and that scene with Bob at his job. Does it matter who is at fault? No. Does it matter what the circumstances were? No. Does it matter if anybody is being unethical? No. What matters is the cold, hard cash. You can pay thousands of dollars, have a fender bender with barely a scratch and OOOP, they had to pay money to fix it? Strike one. Soon enough, you are out with yesterday's garbage. Heaven forbid you have a child learning how to drive and something goes wrong. I can promise you it will haunt them for years to come. They say they only look at the past three years. That would be a lie. They say they have your back, and that would be a lie. Any possibility they have to pay anything, even if only partial fault, they can, and will, throw the sack at ya. With that said, it does have some lovely agents. I could rave about how awesome they are. Heck, an agent thought it would be ridiculous to sack somebody over what happened to me, but, you know, he appealed and the company still said "Whaaat, we must pay money even though the person has barely had issues? No way!" Amazing how they can hire good ethical employees, but can't be a good ethical business. You can spend way more in premiums than they have ever had to pay for anything, but who cares? They don't want to to ever have to do their job. Insurance is required by law. But what is the point of having insurance when at the snap of the fingers they can dig up something that happened when you were learning how to drive and compare it to a small fender bender in the future and say "We don't want that!" What is to feel safe about? The motto "we got your back... as long as you are the only one who has to pay us anything. Ever." Should be their slogan. You can't learn from mistakes, even if you never make them again, you can't have complications with a new license without it haunting your future. You can't be human, and sometimes make human error. Insurance is there to ensure you will be ok. The only thing state farm ensures is their path to your wallet, and a way to ditch if any of YOUR money ever has to come back to you because things happen.
1
September 16, 2023

romomy

Ridiculous Rate Increases

They just raised my rate by $100.00 which was bad enough but they raised my mother's $400.00. She's on a fixed income and her rate was already ridiculously high. She has a good driving record and has been with SF for decades. When we made a move to the West coast, they doubled what she was paying back home (from a little over $600.00 per yr to $1200 every six months) and now to raise it another $400.00 after six months is adding insult to inju...
They just raised my rate by $100.00 which was bad enough but they raised my mother's $400.00. She's on a fixed income and her rate was already ridiculously high. She has a good driving record and has been with SF for decades. When we made a move to the West coast, they doubled what she was paying back home (from a little over $600.00 per yr to $1200 every six months) and now to raise it another $400.00 after six months is adding insult to injury. She worked her entire life and always paid her bill on time. No accidents, tickets, etc. No way she can afford $1600.00 every six months. That's if they don't raise it again in 6 months. It is appalling that they treat decades long customers this way. She's supposed to be enjoying retirement but how is she supposed to do that when she can't drive? If you think being with SF forever will help you in your twilight years forget it. They don't care about longterm business. Obviously, they raised her rate so much because they know she can't pay that much and they get to drop her without being called out for age discrimination. Changing companies ASAP.
4
July 22, 2023

Jen Anders

State Farm Insurance review

The State Farm Drive Safe & Save app is below average. Doesn\'t record every trip as it should. Requires my cellphone to have everything on (Location, Storage, Bluetooth, Physical Location, Phone, etc.), but lowers your trip score if the phone moves, jostles, or slides at all while you drive, A pain in the neck to deal with it every time. Also, it recorded a trip I did not make in my vehicle, but that my spouse drove us in his vehicle. So far af...
The State Farm Drive Safe & Save app is below average. Doesn\'t record every trip as it should. Requires my cellphone to have everything on (Location, Storage, Bluetooth, Physical Location, Phone, etc.), but lowers your trip score if the phone moves, jostles, or slides at all while you drive, A pain in the neck to deal with it every time. Also, it recorded a trip I did not make in my vehicle, but that my spouse drove us in his vehicle. So far after1 month its only an $11.10 discount for 6 months, but we will see. I would not recommend this app. Allstatea was much more user friendly and less \"Big Brother.\"
5
May 3, 2023

LHN

Personal article policy

[REDACTED NAME] was very helpful with my personal articles policy. I made my payment for 2023 to my auto policy. She was very helpful to ensure payment when to the correct department.
1
March 17, 2023

Love2sing_

Customer Concerns or Customer Loyalty Mean Nothing

After almost 20 years of being a State Farm customer, I will be moving on to another insurance carrier. I took my car to be repaired at a State Farm preferred body shop after a collision with a deer. Traumatizing! The repair shop didn’t submit all the needed repairs to State Farm in an effort to cut corners and still do the work just barely under the threshold of my vehicle being totaled. When I went to pick up my car, the engine light was on, ...
After almost 20 years of being a State Farm customer, I will be moving on to another insurance carrier. I took my car to be repaired at a State Farm preferred body shop after a collision with a deer. Traumatizing! The repair shop didn’t submit all the needed repairs to State Farm in an effort to cut corners and still do the work just barely under the threshold of my vehicle being totaled. When I went to pick up my car, the engine light was on, my instrument panel wasn’t working, and my sunroof liner was still sagging inside the vehicle. The repair shop relayed to State Farm that such issues were “pre-existing” issues. This claim was totally untrue. I ended up taking my vehicle to the dealership to fix the electrical issues that did not exist prior to the accident. It was determined at the dealership that those issues were a result of unsavory work performed at the body shop. The final issue was the sunroof liner. The body shop still insisted it was a pre-existing condition. I contacted State Farm directly with my concern. They told me unless I had a photo of the liner intact before the accident, they would stand by the report of the body shop because the shop is on their preferred list. How absurd! My only request was that they send a State Farm representative to look at the sunroof. They would not comply, and I was told that if I need to change insurance companies, they would understand. As a result, I am now financially responsible for this outstanding repair to my vehicle. So, no I would not recommend State Farm as an insurance carrier. They were NOT “like a good neighbor.” They were NOT “there” for me as a customer. If you do select them, make sure you take a picture of your vehicle intact right before you anticipate an accident. Absurd!
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