State Auto Car Insurance Review & Ratings (2024)

Delve into our comprehensive guide on State Auto car insurance, offering an in-depth exploration of coverage options, discounts, customer reviews, and more. Whether you seek affordable rates, reliable claims service, or personalized coverage, this article equips you with all you need to know about State Auto, helping you make informed decisions for your insurance needs.

UPDATED: Dec 6, 2023Fact Checked

Schimri Yoyo

Licensed Agent & Financial Advisor

Schimri Yoyo is a financial advisor with active life and health insurance licenses in seven states and over 20 years of experience. During his career, he has held roles at Foresters Financial, Strayer University, Minnesota Life, Securian Financial Services, Delaware Valley Advisors, Bridgemark Wealth Management, and Fidelity.  Schimri is an educator eager to assist individuals and families in ...

Licensed Agent & Financial Advisor

Eric Stauffer

Licensed Insurance Agent

Eric Stauffer is an insurance agent and banker-turned-consumer advocate. His priority is educating individuals and families about the different types of insurance coverage. He is passionate about helping consumers find the best coverage for their budgets and personal needs. Eric is the CEO of C Street Media, a full-service marketing firm and the co-founder of ProperCents.com, a financial educat...

Licensed Insurance Agent

UPDATED: Dec 6, 2023

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Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance company and cannot guarantee quotes from any single insurance company.

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Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.

UPDATED: Dec 6, 2023

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance company and cannot guarantee quotes from any single insurance company.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Dec 6, 2023Fact Checked
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State Auto Insurance Companies

Average monthly rate for good drivers:

N/A

A.M. Best rating:

A

Complaint level:

Med

Pros

  • Over a century of industry experience.
  • Diverse coverage options, including auto, home, and business insurance.
  • Personalized approach with various discounts like safe driving, multi-policy, and loyalty discounts.
  • 24/7 customer support and online account management tools.
  • Competitive pricing appreciated by many policyholders.
  • Efficient claims-handling process.

Cons

  • Mixed customer reviews, with some expressing dissatisfaction.
  • Limited availability in 33 states; coverage options may vary by location.
  • The reputation among customers is not universally positive, requiring careful consideration.

Final Verdict: Review of State Auto Insurance Companies

In conclusion, State Auto Insurance is a reputable insurance provider that has been serving customers for over 100 years. The company offers a range of products and services, including auto insurance, home insurance, and business insurance, and operates in 33 states across the United States.

State Auto’s mission is to provide personalized insurance solutions and exceptional customer service to its policyholders. The company offers a variety of discounts to customers, including safe driving discounts, multi-policy discounts, and loyalty discounts.

While State Auto has a mixed reputation among customers, many appreciate the company’s competitive pricing, personalized approach to insurance, and efficient claims-handling process.

Overall, State Auto Insurance may be a good choice for drivers looking for affordable and personalized car insurance coverage.

What You Should Know About State Auto Insurance Companies

Welcome to our comprehensive guide on State Auto car insurance. In this article, we will explore everything you need to know about state auto car insurance, including coverage options, discounts, customer reviews, and more. Whether you’re looking for affordable rates, reliable claims service, or personalized coverage, State Auto has you covered.

  • Comprehensive coverage options that can be customized to meet your unique needs
  • 24/7 customer support and online account management tools for convenient and easy policy management
  • A variety of discounts and incentives to help you save money on your car insurance premiums.

    To find the best insurance providers in your area and compare rates, enter your ZIP code and take the first step toward securing the right car insurance for your needs. Don’t miss out on the opportunity to save money and get the coverage you deserve.

    History and Mission: State Auto Car Insurance

    State Auto Insurance was founded in 1921 in Columbus, Ohio, by Robert Pein, a well-known insurance agent. The company’s initial focus was on providing auto insurance coverage to farmers in Ohio.

    Over the years, State Auto grew steadily and expanded its offerings to include other types of insurance, such as home insurance, commercial insurance, and more.

    Today, State Auto’s mission is to be a leading regional insurance carrier that offers high-quality insurance products and services to customers across the United States.

    The company strives to provide affordable, reliable insurance coverage that meets the needs of its customers. State Auto places a strong emphasis on customer service and is committed to building long-lasting relationships with its policyholders.

    State Auto Insurance Companies Insurance Coverage Options

    State Auto Insurance offers a range of products and services to meet the insurance needs of its customers. Here is a brief overview of the main insurance products and services offered by State Auto:

    • Auto insurance: State Auto offers a range of auto insurance coverage options, including liability, collision, comprehensive, personal injury protection, and uninsured/underinsured motorist coverage.
    • Home insurance: State Auto provides homeowners insurance that covers damages to your home and personal property, liability coverage, and additional living expenses if your home is uninhabitable due to a covered loss.
    • Business insurance: State Auto offers a range of commercial insurance products, including property insurance, liability insurance, and workers’ compensation insurance.
    • Umbrella insurance: State Auto provides umbrella insurance, which provides additional liability coverage beyond the limits of your underlying insurance policies.
    • Other insurance: State Auto also offers a range of other insurance products, including renters insurance, condo insurance, boat insurance, and more.

      All of these products and services can be customized to meet the unique needs of individual policyholders. State Auto also provides 24/7 customer support and online account management tools to make it easy for policyholders to manage their policies and make claims.

      States Where State Auto Car Offers Insurance

      State Auto Insurance operates in 33 states across the United States. The company primarily serves the Midwest and Southeast regions of the country, but it also has a presence in other areas.

      It’s important to note that the availability of State Auto’s products and services may vary by state, so it’s best to check with the company directly to see what’s available in your area.

      Additionally, the specific rates and coverage options offered by State Auto may vary depending on your location and other factors, so it’s important to get a personalized quote to determine the cost and coverage of your policy.

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      State Auto Insurance Companies Insurance Rates Breakdown

      The cost of insurance with State Auto will vary depending on several factors, including your age, driving record, location, the type of coverage you need, and the deductible you choose. State Auto strives to offer competitive rates and affordable premiums for its policyholders.

      To get a quote for car insurance, you can visit the company’s website, enter your information, and receive an estimate. Overall, State Auto strives to offer competitive rates and affordable premiums to its policyholders, while also providing quality coverage and excellent customer service.

      State Auto Insurance Companies Discounts Available

      State Auto Insurance offers a variety of discounts to help its customers save money on their insurance premiums. Here’s a closer look at some of the most common discounts available:

      • Safe driver discount: If you have a clean driving record with no accidents or violations in the past few years, you may qualify for a safe driver discount.
      • Multi-policy discount: If you have multiple policies with State Auto (such as car insurance and homeowners insurance), you may qualify for a discount on both policies.
      • Good student discount: If you’re a student with good grades, you may be eligible for a discount on your car insurance premiums.
      • Anti-theft discount: If your car has an anti-theft device installed, such as an alarm or GPS tracking system, you may be eligible for a discount.
      • Accident-free discount: If you’ve been accident-free for a certain period, typically three years or more, you may qualify for an accident-free discount.
      • Defensive driving course discount: If you complete a state-approved defensive driving course, you may be eligible for a discount on your car insurance premiums.
      • Pay-in-full discount: If you pay your entire premium upfront instead of making monthly payments, you may qualify for a pay-in-full discount.
      • Loyalty discount: If you’ve been a State Auto customer for a certain number of years, you may be eligible for a loyalty discount.

        It’s important to note that not all discounts are available in every state, and the amount of the discount may vary depending on your location and other factors.

        To find out which discounts you may qualify for, it’s best to speak with a State Auto representative directly. Overall, these discounts can help you save money on your insurance premiums while still receiving quality coverage and customer service from State Auto.

        Navigating State Auto Car Insurance Claims Process

        Ease of Filing a Claim

        State Auto car insurance offers multiple convenient options for filing a claim, including online submissions, over-the-phone assistance, and user-friendly mobile apps. Policyholders can choose the method that suits them best, ensuring a hassle-free experience in the event of an accident or damage.

        Average Claim Processing Time

        State Auto is committed to efficient claims processing. While specific processing times may vary based on the nature of the claim, the company strives to handle claims promptly, providing timely resolutions to its customers. Their dedication to swift processing minimizes the stress associated with the claims process.

        Customer Feedback on Claim Resolutions and Payouts

        Customer feedback on State Auto’s claim resolutions and payouts has been mixed. While some customers appreciate the company’s efficient handling of claims and fair payouts, others express dissatisfaction. As with any insurance provider, individual experiences can vary, making it essential for potential policyholders to weigh both positive and negative reviews when making decisions.

        Exploring Digital and Technological Features of State Auto Car Insurance

        Mobile App Features and Functionality

        State Auto’s mobile app offers a range of features designed to enhance the user experience. From policy management to claims tracking, the app provides a user-friendly interface, allowing customers to access their insurance information, file claims, and even receive real-time updates on their smartphones. The app’s functionality aims to simplify insurance-related tasks for policyholders on the go.

        Online Account Management Capabilities

        State Auto’s online account management tools empower policyholders to handle their insurance matters efficiently. Through their secure online portal, customers can manage policies, update personal information, view billing details, and track claims. The intuitive interface ensures that users can navigate the platform easily, enhancing their overall experience with the company.

        Digital Tools and Resources

        In addition to the mobile app and online account management, State Auto provides various digital tools and resources to educate and assist policyholders. These resources may include informative articles, FAQs, and interactive tools that help customers understand their coverage options better.

        By offering these digital resources, State Auto aims to empower its customers with knowledge, enabling them to make informed decisions about their insurance needs.

        How State Auto Insurance Companies Ranks Among Providers

        State Auto competes with various industry players, each vying to provide the best coverage and service. Understanding the competitors in this space is crucial for individuals seeking the most suitable insurance options. Here’s a brief overview of some notable competitors challenging State Auto’s position in the market:

        • Geico: Known for its catchy advertising and competitive rates, Geico is a major player in the car insurance industry.
        • Progressive: Renowned for its innovative policies and user-friendly approach, Progressive offers a range of coverage options.
        • Allstate: A well-established insurance giant, Allstate provides comprehensive coverage and a wide array of discounts.
        • State Farm: With a vast network of agents, State Farm is a leading insurance provider known for its personalized service.
        • Farmers Insurance: Serving a diverse range of policyholders, Farmers Insurance is recognized for its flexible coverage options.
        • Liberty Mutual: Emphasizing customer-centric solutions, Liberty Mutual offers a variety of insurance products, including auto coverage.

        As you navigate the landscape of car insurance options, exploring these competitors alongside State Auto will empower you to make an informed choice tailored to your specific needs and preferences. Remember to assess each provider’s unique offerings and customer reviews for a comprehensive understanding of your insurance choices.

        Customers Review

        Customer reviews are an important factor to consider when choosing an insurance provider, as they can provide valuable insights into the company’s customer service, claims to handle, and overall satisfaction. Here’s a summary of some customer reviews of State Auto Insurance:

        Positive Reviews:

        • Customers appreciate the company’s personalized approach to insurance, with many noting that they feel like they’re more than just a policy number.
        • Many customers have had positive experiences with State Auto’s claims handling process, noting that it was efficient and stress-free.
        • Customers appreciate the company’s competitive pricing and variety of coverage options.

          Negative Reviews:

          • Some customers have reported issues with State Auto’s customer service, noting that they had difficulty getting in touch with representatives or resolving issues.
          • A few customers have reported delays or denials in the claims-handling process, which can be frustrating and time-consuming.
          • Some customers have reported unexpected rate increases or changes to their coverage without a clear explanation from the company.

            It’s important to note that reviews can vary widely depending on the individual customer’s experience and other factors, so it’s important to read a variety of reviews and consider all of the available information when choosing an insurance provider.

            Frequently Asked Questions

            What is State Auto car insurance?

            State Auto is an insurance company that offers car insurance policies to drivers across the United States. They provide a range of coverage options, including liability, collision, and comprehensive coverage.

            How do I purchase State Auto car insurance?

            You can purchase State Auto car insurance by contacting a local agent, calling their customer service hotline, or visiting their website.

            What types of coverage does State Auto car insurance offer?

            State Auto offers a range of coverage options, including liability, collision, comprehensive, personal injury protection, uninsured/underinsured motorist, and roadside assistance.

            How much does State Auto car insurance cost?

            The cost of State Auto car insurance varies depending on a number of factors, including your driving record, the type of car you drive, and the amount of coverage you choose.

            How do I file a claim with State Auto car insurance?

            You can file a claim with State Auto car insurance by contacting their claims department by phone, email, or online.

            Does State Auto car insurance offer discounts?

            Yes, State Auto car insurance offers a range of discounts, including safe driver discounts, multi-car discounts, and discounts for customers who bundle their car insurance with other types of insurance, such as home or life insurance.

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            Schimri Yoyo

            Licensed Agent & Financial Advisor

            Schimri Yoyo is a financial advisor with active life and health insurance licenses in seven states and over 20 years of experience. During his career, he has held roles at Foresters Financial, Strayer University, Minnesota Life, Securian Financial Services, Delaware Valley Advisors, Bridgemark Wealth Management, and Fidelity.  Schimri is an educator eager to assist individuals and families in ...

            Licensed Agent & Financial Advisor

            Eric Stauffer

            Licensed Insurance Agent

            Eric Stauffer is an insurance agent and banker-turned-consumer advocate. His priority is educating individuals and families about the different types of insurance coverage. He is passionate about helping consumers find the best coverage for their budgets and personal needs. Eric is the CEO of C Street Media, a full-service marketing firm and the co-founder of ProperCents.com, a financial educat...

            Licensed Insurance Agent

            Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.

            Reviews
            for State Auto Insurance Companies

            3.36 (180 reviews)
            1
            February 3, 2023

            Someone_Looking_for_a_Good_Insurance_Company

            Do not get State Auto - they are completely incompetent

            I am so incredibly frustrated with this company. We put one of those driving safety devices in our car to receive a policy discount. However, State Auto randomly stopped applying the discount 6 months into our policy and we could not get a hold of ANYBODY to make sure it was functioning properly. They just completely ignored us for 6 months, meanwhile, our policy doubled in price. We decided to cancel State Auto because of their ineptitude, and w...
            I am so incredibly frustrated with this company. We put one of those driving safety devices in our car to receive a policy discount. However, State Auto randomly stopped applying the discount 6 months into our policy and we could not get a hold of ANYBODY to make sure it was functioning properly. They just completely ignored us for 6 months, meanwhile, our policy doubled in price. We decided to cancel State Auto because of their ineptitude, and we moved to a new insurance company. That was 3 months ago. Yet every month we still receive a charge from State Auto because they can't get it right that we've canceled our policy. We have signed documents terminating the policy and received confirmation that they have done so, yet we still receive this charge!! This company is an absolute joke and I would strongly recommend that you look elsewhere. You do not want to deal with their crap. They are completely incompetent.
            1
            June 28, 2022

            KKing82

            Scam Likely

            State Auto has handled our insurance for years, without real incident. We had 3 vehicles insured, and in 2019, one of our vehicles was deemed a total loss BY State Auto. We paid off that vehicle, and purchased another-same make and model. We received updated insurance information that day for the new vehicle. Fast Forward nearly 3 years, I receive notification that the vehicle is being dropped from the policy, because it was a "commercial vehicle...
            State Auto has handled our insurance for years, without real incident. We had 3 vehicles insured, and in 2019, one of our vehicles was deemed a total loss BY State Auto. We paid off that vehicle, and purchased another-same make and model. We received updated insurance information that day for the new vehicle. Fast Forward nearly 3 years, I receive notification that the vehicle is being dropped from the policy, because it was a "commercial vehicle"...I was confused. I pulled up all of our insurance cards, and they had the OLD vehicle insured, and not the NEW one. We had been driving the new vehicle since 2019. When I realized what happened, I asked to cancel, to move to another company, and for a refund of the premiums paid on the WRONG vehicle. That type of error, is not ok. After being bounced around from person to person, I FINALLY signed documents to have my policy cancelled, and submitted documentation to prove that we no longer had the vehicle that they wrongfully insured, in order to get a refund. TODAY, I received an UPDATED policy, with NEW premiums. I cancelled yesterday. Why am I receiving new documents, and where is the money I'm owed? Thankfully we weren't pulled over, or in any accidents during this 3 year period, but we'd like our money back. I have every email, and piece of requested documentation. This just isn't right. If this isn't resolved in a timely manner, I will be contacting an attorney.
            1
            July 3, 2021

            Jennporter4

            Don’t use State Auto

            Trying to switch to someone else because we are being penalized for using our glass coverage that is INCLUDED with our policy!!!!!!!! We used it maybe twice for each vehicle once a year and they said that they considered to be “claims” and that we can’t switch because of how many claims we had aka glass repairs due to rocks hitting the windshield. Absolutely ridiculous!!!!!
            1
            April 10, 2021

            bdom

            SCAM ALERT!!!

            SCAM! SCAM! SCAM! Do not even consider this company. I cancelled it a year ago, I got a confirmation from them. Yet, the kept taking money from my bank for almost a year, after the cancellation. My bank opened an investigation, and State Auto lied to them and stated that I never cancelled the insurance. Good thing, I kept the email confirming the cancellation and showed it to bank. Stay away from State Auto!
            1
            March 6, 2021

            Daby0729

            Read reviews before you purchase

            Yeah they tried charging me twice after I canceled with them because they wanted to increase my rate when I have no accidents no tickets nada you should be lowering it not raising it. There's no way to remove your payment information off of their site the agent that was on my profile could not be reached kept getting undeliverable no return phone calls. I had to speak to five different people and file a report with my bank in order to get my mo...
            Yeah they tried charging me twice after I canceled with them because they wanted to increase my rate when I have no accidents no tickets nada you should be lowering it not raising it. There's no way to remove your payment information off of their site the agent that was on my profile could not be reached kept getting undeliverable no return phone calls. I had to speak to five different people and file a report with my bank in order to get my money back. I had to threaten with a police report and BBB if they did not remove my payment information off of their website I'm still kind of worried I'm thinking of changing my debit card which is what my bank preferred me to do. Every time I contacted State Auto I was told I had to speak to an agent that I couldn't talk to them why would I have to talk to an agent when I'm talking directly to you I was told it's because he's our third party sellers it's not really State Auto insurance that's selling you the insurance these are people at home doing nothing that you are interacting with. Another thing that scared the crap out of me I can't contact the company to cancel I have to call the somebody else that I can't even get in contact with. you should be able to cancel online you should be able to remove your payment information online like every other insurance company allows you to do this is why they don't have a review button on their FB page because they're worried about reviews if you want to stateauto.com you would see them all should have read them The worst experience I've ever had with any insurance company. Be careful
            1
            February 23, 2021

            JStou

            Avoid State Auto at all cost!

            State Auto is literally the most crooked Insurnace on the market. I have complete and full coverage commerical policy. I requested rental vehicle coverage. My wife slid off the road in a snow storm and State Auto didn’t cover a single thing. I’m stuck with a $9,000 bill. They refuse to actually cover anything but bodily harm. But a normal consumer policy would have covered it. Just not a commercial policy that’s 30% more expensive?!???!
            1
            August 20, 2020

            Susan333

            CRIMINALS THAT WILL STEAL YOUR MONEY

            THE WORST GREEDY PIGS I HAVE EVER DONE BUSINESS WITH. My first policy started at $98 the following year it shot up to $198 because I had to file a claim that cost them possibly $500 so I let it go. This month my bill shot up to $298 a month. I was in shock so I called to ask why I had no accidents no tickets nothing had changed. They said it’s because of where I live lol mind you I do not live on the moon nor is the town I live in that bad. I ...
            THE WORST GREEDY PIGS I HAVE EVER DONE BUSINESS WITH. My first policy started at $98 the following year it shot up to $198 because I had to file a claim that cost them possibly $500 so I let it go. This month my bill shot up to $298 a month. I was in shock so I called to ask why I had no accidents no tickets nothing had changed. They said it’s because of where I live lol mind you I do not live on the moon nor is the town I live in that bad. I said wait I’m in the same home I was in when I received my first policy. There response was “sorry” ARE YOU KIDDING ME PLEASE I BEG YOU DO NOT USE THIS COMPANY THEY WILL ROB YOU ONE WAY OR ANOTHER. THE OWNERS OF THIS COMPANY ARE GREEDY PIGS. I called them once for road side service I was on the tollway with a flat tire. GUESS WHAT NO ONE EVER CAME THEY LEFT ME THERE HELPLESS WAS FORCED TO CALL A FRIEND TO HELP. If you are young or older STAY AWAY FROM THIS JOKE ~ Yeah [REDACTED NAME] it’s time for you to go broke!!!! TERRIBLE TERRIBLE TERRIBLE THE WORST. I’m with a new company charging acceptable rates.. BUYER BEWARE ..
            1
            July 8, 2020

            Disapprove

            State Auto is inefficient, should not be in business.

            DO NOT USE STATE AUTO they are inefficient. I found out that we had no comprehensive coverage on two of my vehicles. The vehicles have lien holders, so how does the underwriter approve a policy without FULL coverage?? Someone isn't doing their job at State Auto correctly and should be FIRED. My agent had to change the lien holder name on one vehicle because of a refinance and they charged 1606.80 for that change. When we inquired why we had no fu...
            DO NOT USE STATE AUTO they are inefficient. I found out that we had no comprehensive coverage on two of my vehicles. The vehicles have lien holders, so how does the underwriter approve a policy without FULL coverage?? Someone isn't doing their job at State Auto correctly and should be FIRED. My agent had to change the lien holder name on one vehicle because of a refinance and they charged 1606.80 for that change. When we inquired why we had no full coverage, we were told no change can be made over the phone, contact the agent. However immediately at 6:15 pm. they made the change ?(without my agent), because as soon as we hung up I got an email, they charged and extra $2166.88 without the agent doing any change. When I texted my agent he was astonished and didn't get to look at the policy until the next day. When the agent checked his system the coverage showed on his end but State Auto showed 'Error! We are experiencing an issue with our system and are working to resolve the issue. Please try again later. If the issue persists, please refer to the SAHelps link at the top of the screen. Internal Server error, Please contact Administrator. Code 901 Timestamp 2020-01-28T17:28:44Z;CID plozx 3660700'. My agent cancelled the policy. We have been disputing these charges for months and State Auto took me to collections and is insisting I MUST pay.
            1
            June 17, 2020

            Apar

            Horrible Insurance Provider!

            WORST INSURANCE COMPANY! Save your self the headache and frustration by choosing another company! I was insured for 5 months with State Auto I had issues after issue with them. My payments were set to take out each month automatically. Never happened when it was set to one month they took double payments. I paid twice a few months into my policy when trying to handle it wow what a pain. They finally refund that 2nd payment. A couple months pass I...
            WORST INSURANCE COMPANY! Save your self the headache and frustration by choosing another company! I was insured for 5 months with State Auto I had issues after issue with them. My payments were set to take out each month automatically. Never happened when it was set to one month they took double payments. I paid twice a few months into my policy when trying to handle it wow what a pain. They finally refund that 2nd payment. A couple months pass I cancel my service my agent tells me I will get the refund for the days left refunded by check. Nope they are sending me to collections as they say they refunded me months ago and that I now owed a full month. No No No bank statements show they are incorrect but the lady they have working on it says she doesn't care what it shows I better pay or she is sending me to collections and I can say fair well to my credit score. OMG who is she! Trust me go with any other company this one sucks!
            4
            May 4, 2020

            atiqa

            Good customer service

            Its a good company that offers different kind of packages of insurances. The customer service is excellent
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