State Auto Reviews
2.54 / 5 based on 30 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
Company Information518 East Broad Street
Columbus, OH 43215
(614) 464-5374 (Fax)
Last Updated: 2020-01-13
Company Reviews (30)
Avoid, too much fine print designed to screw you, January, 2019
I just completed 6 months with State Auto. What a dishonest company! First I was promised a discount it I sign up for their Safety 360 program. Their literature stated that you could use a smart phone app or an OBD device. I elected to use the device in my car and the app in my wifes car as she already has a device in the OBD port. I then received two devices. I contacted them to state that I needed to return the one device as I couldn't use it in my wife's car and they told me that disqualified me for the discount and then sent me a document, that I had never seen beforn, showing that they don't have the app available yet and may have it some time in the future. If that is the case then why did they state that you could have either? After my dissatisfaction with that issue, and some issues where they drafted the money from my checking account earlier that stated, I sent them an email that I intended to cancel the policy and did obtain a replacement policy with Progressive, who do have both the device and app. State auto refused to accept my cancellation due to the fact that I had not hand written a cancellation letter and snail mailed it to them. They are now demanding one moth ploicy even after I had replaced the policy. this is a borderline criminal organization. More fine pint and conditions than a mafiaoso.
Worst Insurance Company, April, 2019
This is by far the worst insurance company that I have ever dealt with. They offer the best rates up front to get your business. After year one the honeymoon is over and here comes the increases. By the way, we did not have a single claim. So when you cancel your policy and move on, that when you get billed the back end fee and when you refuse to pay, they try to sue you. These people are crooks and bullies!
They billed and sent me to collections on accident, July, 2019
My broker requested a quote from State Auto which I never accepted and never authorized anything with them. For some reason, I received a bill and disputed it and was told it was a mistake and to ignore the bill. Now I received a collections letter for this saying that I owe State Auto $77! First of all, they are seriously sending people to collections for less than $100?! Secondly, what a scam! I assume some salesman wanted their bonus so they signed me up without my permission. Very despicable, do not go with State Auto!
Terrible Company, October, 2019
I used State Auto for one year when I first bought my home. I changed to Travelers after that first year because they provided better coverage at lower cost. My mortgage company held money in escrow to pay my insurance, and we'd never had a hitch.
Six months after switching to Travelers, i get a collections notice from State Auto. I called the collections company, and they said that the collection had been withdrawn. Two weeks later, i get another collections letter for the same amount. I called again, and they said that there had been a duplicate account, and that I did in fact owe the original amount. I called my mortgage company, and according to their records, I didn't owe State Auto anything. They said they'd reached out to State Auto three times to make sure there were no additional charges, but never heard back from them. My mortgage company told me that if State Auto had any additional charges they should contact them.
I called State Auto back and told them what my mortgage company told me. State Auto said they had no way to reach out to my mortgage company, which was complete BS. I said, "Call em!" So, we got on a three way call, and my mortgage company told State Auto what they told me - nothing else due.
State Auto said that they'd have to send it over to a different department.
Customer service non existant, January, 2019
I can rarely get agent on phone, likes to only use email. Jacked up cost to twice as much as mynew insurance. To top itoff they are still sending mebillseven after i fired them
Worst insurance ever, September, 2018
Our vehicle was totaled due to flooding recently. Our complaint is that our insurance company didn’t do a fair job appraising our vehicle. The cars they picked for comparison are not comparable to our vehicle. Two of them showed accident and damage in their Carfax report while our car had no previous accidents or damages.
Also when appraising our car they marked the condition as average while our car was in excellent condition since we only used it to commute to work. Also when we reported the incident to them, it took them three days to find and tow the car to a safe place, our vehicle was AMG package they don’t even know what’s the differences are between regular package and AMG, the adjuster kept asking me what’s the difference. After I explained to him he sent me the revised one but still it was very low compare with the market value. They missed to consider some options at the beginning.
Money more important than customer, May, 2017
Excellent company until you want to talked to them. They will only talk to an agent. They are more than willing to raise their rates.
state auto worst ins.comp. ever !!!!, June, 2018
My mom has had this insurance company for as long as I can remember. She has car and camper insurance.. My mom is 76 years old but loves to camp with grand kids.. She goes until Oct....winterizes camper , and comes back in spring to open it up.. Sometime over the winter,there was a storm in which a tree limb broke off a tree and smashed awning and put two nice size holes in roof... I tried to patch holes temporarily to stop some damage..... My mom submitted it....State auto came out and took pictures ..A week went buy and they sent out a paper denying the claim....Quote from Bonnie Lynd ....claims ,Do to poor caulking job,we are denying claim.... How stupid is that !!!! still at this time we are fighting.....Well half to bring in the lawyers now......DONT GET INSURANCE THROUGH THESE PEOPLE .......
Created policy without consent, October, 2018
They created a policy without my approval or consent just based on a quote request. They are now making me jump through hoops to cancel the “policy” based on “non-payment”. I NEVER signed a single page or gave verbal consent for them to start this policy. So glad I went with another well known agency that I have dealt with before.
Very rude, horrible service, November, 2018
My car was hit and unfortunately state auto was the guys coverage. HORRIBLE and uneducated appraiser. Anything to save a dollar. My vehicle was struck in the rear end by an f350 and started to make loud humming noise, once body damage was fixed i drove the car and it still made noise. After arguing with Mark about the noises from the rear end he continued to get defensive and claim because my car is three years old it has reason for rear end parts to fail. Normal wear and tear he claims. Anyways the shop is telling me and the agent what's wrong and they are denying coverage, so lucky me I have to cover the damages myself because of a horrible appraiser that rules my car out of the loop and denies coverage on what he claims is normal wear. However my 2015 vehicle made 0 noises prior to being hit and now it makes loud humming noise constantly and essentially they are blaming me somehow and trying to find anyway out of paying for the repair that WAS from the accident. So I decide to reach out to somebody else then Mark. He is supposedly in charge of Mark and he goes by the name Mike Jorgensen. Let me just tell you save your time before talking to this rude man who will insist you are wrong and mark is right (obviously they talk prior to me getting in touch) he's not even worthy of a conversation, and finally I ask for HIS boss and he refuses to give me the phone number and says he will contact him and then have him contact me. He was actually making stuff up to save his ass and very rude. I wonder what he will fabricate before I can speak to him...moral of the story is do NOT get state auto insurance coverage unless you want a headache and do not care about your vehicles coverage. Absolutely disappointed and would give a - rating if I could. You cannot win with them and your argument is invalid no matter what! STAY AWAY FROM STATE AUTO!
STATE AUTO SCREWS YOU, November, 2018
HAD ACCIDENT WITH A STATE AUTO INSURED IN APRIL THIS IS NOVEMBER AND THEY WILL NOT TALK TO ME OR WILL NOT CALL ME BACK. WHEN YOU DO GET TO TALK TO SOMEBODY THE WILL CALL YOU BACK .IT HAS BEEN FOUR WEEKS ,I WAS TOLD I WILL CALL YOU BACK. YOU WANT TO TALK WHEN YOU WANT MONEY,BUT WHEN YOU HAVE TO PAY A CLAIM YOU DO'NT KNOW ANY BODY. THANKS A LOT STATE AUTO.
WE HAS CLAIM IN THE FIRST YEAR WITH THIS CO.iT WAS HANDLED SPEEDILY WITH NO PROBLEMS...THE ADJUSTER WAS ANOTHER STORY...BUT THE CO. WAS GREAT.
Worst Insurance Co, January, 2016
Worst Insurance Co. Everything was good until I filed a homeowners claim. It was denied!! Just when you need them they leave you hanging. I was insuring two houses, two cars and two boats. I moved everything.
replaced cracked windshield
already covered, March, 2012
no comments. I like the company and he coverqage they provide since I started with them about approximately 2 to 3 years ago.
Great, March, 2014
Ive always been pleased never had any probmles.
Stay Away, August, 2019
This is a large beauracracy that doesn't care about you or your issues. Shut up and pay the bill or we will send you to collections and screw your credit. It doesn't matter if we sent you a bill or not. What's that? You want to call and tell them their information isn't correct? Too bad. We will talk trash to you on the phone and tell you take it up with collections. We are banking on you just paying our wrongfull $300 charge rather than ruining your credit and paying more for an attorney. These people were so rude to me I took time out of my very busy day to try and warn people about how terrible they are. By the way, I'll be paying their wrongful chanrge. I'll just do my best to poison the well for them from here on out.
Superior Customer Service, February, 2016
I moved from SD to IL and close to my home. At Dempsster location in Skokie; very well professional enviornment to help the customer and satisfied my needs to update my policy.
Heeyoung Kim and all other staff were very friendly and very helpful. I always recommend to my friends and family to have service from State Farm at Dempster Skokie,IL location. I am always happy with State Farm.
I HATE STATE AUTO, August, 2019
They’re some cheap a** motherf****s
That don’t care about you or your needs what so ever. Do not go with them
The Worst customer service / claims, January, 2020
DO NOT WALK... RUN!!!! There is plenty of other ins company’s. Start pricing. I was hit by another driver who was ( UNDER INSURED) USAA. I was hit 11/25/19 I was notified after two weeks USAA would not pay claim call STATE AUTO. I did, I filed the claim. It is now 1/13/20 my loan not paid Sadie / adjuster dropped ball she also dropped my car rental. I have been paying for my own car rental since 1/2/20. State AUTO STILL HAS NOT PAID MY LOAN. I went to Sadie Supervisor Tiffany, she just backed up Sadie who dropped ball. I called Tiffany boss Trey. He NEVER returns calls. His voicemail says he will but he doesn’t. Call Geico, Liberty Mutual, Farmers or even the General. Any one of these will be better than STATE AUTO. I had home and car insurance I’m in process of canceling end of month
WORST SERVICE EVER, January, 2020
Made a claim and insurance has not gotten with the body shop in 3 months.. worst service every time I call to complain I am always given a run around.. my adjuster quit and I was not notified until a month later
God awful company, August, 2019
Please for the love of god do not choose this company. Waited 3 weeks for one simple call and they couldn’t do that
WORST INSURANCE EVER , August, 2019
This was by far the worst insurance company I’ve ever had to deal with in my life. Be smart and do not choose STATE F****ING AUTO