State Auto Reviews
3.46 / 5 based on 17 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
Company Information518 East Broad Street
Columbus, OH 43215
(614) 464-5374 (Fax)
Last Updated: 2018-10-17
Company Reviews (17)
Money more important than customer, May, 2017
Excellent company until you want to talked to them. They will only talk to an agent. They are more than willing to raise their rates.
state auto worst ins.comp. ever !!!!, June, 2018
My mom has had this insurance company for as long as I can remember. She has car and camper insurance.. My mom is 76 years old but loves to camp with grand kids.. She goes until Oct....winterizes camper , and comes back in spring to open it up.. Sometime over the winter,there was a storm in which a tree limb broke off a tree and smashed awning and put two nice size holes in roof... I tried to patch holes temporarily to stop some damage..... My mom submitted it....State auto came out and took pictures ..A week went buy and they sent out a paper denying the claim....Quote from Bonnie Lynd ....claims ,Do to poor caulking job,we are denying claim.... How stupid is that !!!! still at this time we are fighting.....Well half to bring in the lawyers now......DONT GET INSURANCE THROUGH THESE PEOPLE .......
replaced cracked windshield
already covered, March, 2012
no comments. I like the company and he coverqage they provide since I started with them about approximately 2 to 3 years ago.
Worst Insurance Co, January, 2016
Worst Insurance Co. Everything was good until I filed a homeowners claim. It was denied!! Just when you need them they leave you hanging. I was insuring two houses, two cars and two boats. I moved everything.
Great, March, 2014
Ive always been pleased never had any probmles.
Worst insurance ever, September, 2018
Our vehicle was totaled due to flooding recently. Our complaint is that our insurance company didn’t do a fair job appraising our vehicle. The cars they picked for comparison are not comparable to our vehicle. Two of them showed accident and damage in their Carfax report while our car had no previous accidents or damages.
Also when appraising our car they marked the condition as average while our car was in excellent condition since we only used it to commute to work. Also when we reported the incident to them, it took them three days to find and tow the car to a safe place, our vehicle was AMG package they don’t even know what’s the differences are between regular package and AMG, the adjuster kept asking me what’s the difference. After I explained to him he sent me the revised one but still it was very low compare with the market value. They missed to consider some options at the beginning.
WE HAS CLAIM IN THE FIRST YEAR WITH THIS CO.iT WAS HANDLED SPEEDILY WITH NO PROBLEMS...THE ADJUSTER WAS ANOTHER STORY...BUT THE CO. WAS GREAT.
Superior Customer Service, February, 2016
I moved from SD to IL and close to my home. At Dempsster location in Skokie; very well professional enviornment to help the customer and satisfied my needs to update my policy.
Heeyoung Kim and all other staff were very friendly and very helpful. I always recommend to my friends and family to have service from State Farm at Dempster Skokie,IL location. I am always happy with State Farm.
Created policy without consent, October, 2018
They created a policy without my approval or consent just based on a quote request. They are now making me jump through hoops to cancel the “policy” based on “non-payment”. I NEVER signed a single page or gave verbal consent for them to start this policy. So glad I went with another well known agency that I have dealt with before.