State Auto Reviews

  • 3.46 / 5 based on 17 Reviews | Submit Your Review
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    Financial Ratings

    A.M. Best:A-
    S&P Rating:BBB+
    Moody's Rating:A3

    Company Information

    518 East Broad Street
    Columbus, OH 43215
    (614) 464-5000
    (614) 464-5374 (Fax)
    http://stateauto.com


    Last Updated: 2018-10-17

    Company Reviews (17)

  • 6 of 6 people found the following review helpful.

    Money more important than customer, May, 2017

    Excellent company until you want to talked to them. They will only talk to an agent. They are more than willing to raise their rates.

    • Car Insurance
    • Marion, IN
    • Customer for 5+ Years
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  • 4 of 5 people found the following review helpful.

    state auto worst ins.comp. ever !!!!, June, 2018

    My mom has had this insurance company for as long as I can remember. She has car and camper insurance.. My mom is 76 years old but loves to camp with grand kids.. She goes until Oct....winterizes camper , and comes back in spring to open it up.. Sometime over the winter,there was a storm in which a tree limb broke off a tree and smashed awning and put two nice size holes in roof... I tried to patch holes temporarily to stop some damage..... My mom submitted it....State auto came out and took pictures ..A week went buy and they sent out a paper denying the claim....Quote from Bonnie Lynd ....claims ,Do to poor caulking job,we are denying claim.... How stupid is that !!!! still at this time we are fighting.....Well half to bring in the lawyers now......DONT GET INSURANCE THROUGH THESE PEOPLE .......

    • Other Insurance
    • Columbus, OH
    • 53 Year Old Male
    • Customer for 5+ Years
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  • 3 of 4 people found the following review helpful.

    March, 2015

    replaced cracked windshield

    • Car Insurance
    • Owings Mills, MD
    • 68 Year Old Female
    • Customer for 3 - 5 Years
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  • 3 of 5 people found the following review helpful.

    already covered, March, 2012

    no comments. I like the company and he coverqage they provide since I started with them about approximately 2 to 3 years ago.

    • Car Insurance
    • Cleburne, TX
    • Customer for 1 - 2 Years
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  • 7 of 13 people found the following review helpful.

    Worst Insurance Co, January, 2016

    Worst Insurance Co. Everything was good until I filed a homeowners claim. It was denied!! Just when you need them they leave you hanging. I was insuring two houses, two cars and two boats. I moved everything.

    • Homeowners Insurance
    • Cary, NC
    • Customer for 5+ Years
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  • 1 of 3 people found the following review helpful.

    Great, March, 2014

    Ive always been pleased never had any probmles.

    • Homeowners Insurance
    • Cubero, NM
    • 51 Year Old Female
    • Customer for 5+ Years
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  • 1 of 1 people found the following review helpful.

    Worst insurance ever, September, 2018

    Our vehicle was totaled due to flooding recently. Our complaint is that our insurance company didn’t do a fair job appraising our vehicle. The cars they picked for comparison are not comparable to our vehicle. Two of them showed accident and damage in their Carfax report while our car had no previous accidents or damages.

    Also when appraising our car they marked the condition as average while our car was in excellent condition since we only used it to commute to work. Also when we reported the incident to them, it took them three days to find and tow the car to a safe place, our vehicle was AMG package they don’t even know what’s the differences are between regular package and AMG, the adjuster kept asking me what’s the difference. After I explained to him he sent me the revised one but still it was very low compare with the market value. They missed to consider some options at the beginning.

    • Car Insurance
    • Houston, TX
    • 38 Year Old Male
    • Customer for 1 - 2 Years
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  • 1 of 1 people found the following review helpful.

    May, 2014

    WE HAS CLAIM IN THE FIRST YEAR WITH THIS CO.iT WAS HANDLED SPEEDILY WITH NO PROBLEMS...THE ADJUSTER WAS ANOTHER STORY...BUT THE CO. WAS GREAT.

    • Homeowners Insurance
    • Wallingford, CT
    • 76 Year Old Female
    • Customer for 2 - 3 Years
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  • 1 of 12 people found the following review helpful.

    Superior Customer Service, February, 2016

    I moved from SD to IL and close to my home. At Dempsster location in Skokie; very well professional enviornment to help the customer and satisfied my needs to update my policy.

    Heeyoung Kim and all other staff were very friendly and very helpful. I always recommend to my friends and family to have service from State Farm at Dempster Skokie,IL location. I am always happy with State Farm.

    • Car Insurance
    • Skokie, IL
    • 57 Year Old Female
    • Customer for 2 - 3 Years
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  • 0 of 0 people found the following review helpful.

    Created policy without consent, October, 2018

    They created a policy without my approval or consent just based on a quote request. They are now making me jump through hoops to cancel the “policy” based on “non-payment”. I NEVER signed a single page or gave verbal consent for them to start this policy. So glad I went with another well known agency that I have dealt with before.

    • Homeowners Insurance
    • Murfreesboro, TN
    • 36 Year Old Female
    • Customer for Less than 6 Months
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  • 2 of 5 people found the following review helpful.

    February, 2014

    • Homeowners Insurance
    • Cocoa, FL
    • 58 Year Old Female
    • Customer for 5+ Years
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  • 1 of 1 people found the following review helpful.

    September, 2013

    • Life Insurance
    • Makawao, HI
    • 55 Year Old Female
    • Customer for 6 Months - 1 Year
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  • 1 of 5 people found the following review helpful.

    April, 2013

    • Homeowners Insurance
    • Glenwood, MN
    • 55 Year Old Female
    • Customer for 5+ Years
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  • 0 of 5 people found the following review helpful.

    July, 2013

    • Homeowners Insurance
    • Manchester, CT
    • 60 Year Old Female
    • Customer for 3 - 5 Years
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  • 0 of 1 people found the following review helpful.

    February, 2015

    • Homeowners Insurance
    • Plano, TX
    • 37 Year Old Female
    • Customer for 5+ Years
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  • 0 of 2 people found the following review helpful.

    Shopping, November, 2014

    • Homeowners Insurance
    • Franklin, TN
    • 66 Year Old Female
    • Customer for 5+ Years
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  • 0 of 1 people found the following review helpful.

    June, 2013

    • Renters Insurance
    • Carmel, IN
    • 58 Year Old Female
    • Customer for 1 - 2 Years
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