3.36 / 5 based on 52 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
Company Information2401 South Memorial Drive
Appleton, WI 54915
(920) 739-1440 (Fax)
Last Updated: 2018-05-25
Company Reviews (52)
Very hard to get claim approved, May, 2017
We had some pretty extensive storm damage. I have roof damage along with gutter and siding damage and claim was denied. Adjuster low balled the estimate to literally nothing so they wouldn't pay. Every neighbor on both sides of me are getting the entire roof and siding replaced with no problems. Stick with a name you can trust.
Secura sucks, February, 2016
After having multiple issues with secura, I decided to stick it out, maybe things would get better. No chance. I will never use secura again. Their "customer service agents" do nothing to help, every time they try to tell me I need to call my agency and have them call secura... Excuse me, but you take money directly from me without a third party then you better be willing to answer my (the insured) questions directly instead of trying to push it off on someone else. Unacceptable. 0 stars. Use a different company even if it costs a little bit more. You get what you pay for
Bring your money else where , January, 2016
Not only is this insurance thousands of dollars more expensive than the competitors, they also have the worst customer service I have ever experienced in a professional company. They were not trueful on prices and once I canceled with them I continued to get bills from them. I will never ever recommend them. Very frustrating.
Icky, yucky, run away, November, 2015
My best friend was so enthralled with Secura's "image" when she first started working there, she convinced me to switch our home and auto coverage over to them. After sharing too many stories of their unethical leadership, she's looking for a new job, and I'm looking for a new insurance company. Thanks to all for the confirming reviews here!
They will screw you, July, 2015
Bought a house from a estate had the house and all my cars toys eat... Bundled with secura. 7 months later I got a cancellation notice that my house was in disrepair and they will not cover it. Called my insurance agent and told them I have a signed contract from a contractor that the repairs will be taken care of in the next two weeks after that they started pulling things out of there ass about problems about the house that wernt even bad! One of there excuses were my plumbing/pipes for the washer was dirty! I had enough after that I cancelled on them and went to Pekin and been happy ever since, don't waste your time and money go anywhere else! anywear they don't want to insure older houses
Denied claim for car, July, 2015
Secura sucks. My car was damaged by a person who has secura. There was over 800 dollars worth of damage. I made a police report. They denied the claim based on the fact that I have no "proof". The only other proof I could possibly have would be a video tape. Now I have to file a claim and pay the deductible with my own insurance company. I got raped for 500 dollars by Secura. You might as well not even have insurace if you use Secura.
Worst customer service, September, 2015
Today one of Secura Insurance customers hit my vehicle. A parked vehicle. I was no where around. The car had to be towed. Instead of trying to help me or get a rental, their office says I must wait until Tuesday because they aren't adequately staffed. Um, how is my fault? One phone call to the driver and one to the auto shop would pretty much answer your questions! I gave you all their info!
A particular staff member was rude and refused to help me. Thanks Tara! Amanda was awesome and at least gave me a claim number. This doesn't not help me get a rental though so I guess no church or work on Tuesday.
What ever happened to doing the right thing??
I guess our world has come to this!! Thanks for being just another crummy insurance company Secura! Hopefully my Review will help get the word out though so you won't have to deal with people like me (innocent bystanders or customers) in the future!
Lies, lies, all lies, December, 2013
Secura is an unethical company driven by greed. They are quick to collect, but slow to pay, and there's nothing easy about doing business with them. It's ironic that they have a 5-star rating with MULTIPLE REVIEWS ALL MADE IN THE SAME MONTH ... can you say PLANTED INFORMATION? Don't trust them to do what they say they will. All they want is your money. They'll lie to get it, and they'll lie to keep it.
Secura is Awful, August, 2016
I had a massive water damage in my physician practice caused by a water heater break and Secura screwed all of my vendors that came in. They kept my practice open and explained to me every step they were taking - which all made sense to me. Now my property has had a lien placed on it and I need to hire an attorney.
The local AZ guy Matt L is awful to deal with.
Hail Damage Claim, May, 2014
Don't be fooled by them. Their insurance adjuster came out after my roof guy said I had hail damage. Adjuster did not even go on roof and said no hail damage. Secura then offered to have an independent "expert" come out that "they" pay for. He said I did have hail damage only it was mechanically damaged in other words I did it....that's after their employee said no hail damage.
Don't waste your money on them you will find out only when you have a claim that they do not pay. Ten years of premiums with no claims. This is also after my neighbor behind me had his roof replaced from hail damage from his insurance company.
So disappointed., July, 2017
I was so disappointed. Our adjuster lied to us. First told us what he would do for us then changed it several times over the course of several weeks. Had us confused and unsure and insecure. If he had just been honest,....outcome would probably been the same but review much better.
very very Bad company, November, 2016
Do not cancel you policy with secura. you will not get a full refund for the unused portion. Instead they wait until the policy is almost used up then refund a small portion of your money back. I cancelled policy in April 2015 and it took until September for them to finally send me a check, but only for a fraction of what it was supposed to be. Been fighting for the rest of the money for months but no one at secura will help me. Stay away from this insurance company!!
hail damage and roof leaks, February, 2015
How can someone work for secura and get paid for doing nothing??? Hail claim gets denied when the woman Penny whoever never even got on my roof! She wants a mans job then lady I suggest you do your job my next move is to hire my own adjuster and bill secura!!! Now I have leaks because I was told I have no roof damage you tell me you're not getting on my roof because of weather well lady its been in the 60's and beautiful out I see no reason why you can't get on my roof then I hear from friends who have secura for their insurance that you're known for denying claims well last I checked I pay for my insurance not you and the money to pay for my roof doesn't come out of your pocket its comes from what I pay into my insurance!!!! Either do your job or quit your job!!!! Am I satisfied with this company absolutely not!!!! I have a so called premier agent and I will complain to them!!!!
Secure sucks, October, 2014
Run don't walk from these guys. When you cancel your policy they will charge you for canceling. Just don't make your last payment and they will cancel you and you will save about $1000.
Secura will not cover boat motors, October, 2014
Hit a sandbar on Mississippi river with outboard. Submitted a claim and was told that the loss was due to lack of maintenance or improper operation. Don't insure your toy's and expect them to be covered when you do have an accident. No matter how many years you are claim fee!
dont d exposure for other, May, 2015
do not pay claims correctly prices are good so what? take your money and run consumer beware take 2 deductible for 1 claim
A insured from your company total my car, July, 2017
this company really sucks its been almost a year since me and my lawyer been going back and fourth on trying to get my case settle , even though you all have all the proof that your insured case the accident and proof from my doctors and place of work you all are trying to settle my case for very little $$$ its very sad because the guy total my car you guys have pictures of that as well... I would not recommend this insurance the people there are not professional no body even the lady that is handling my case... Very poor service don't want to pay even if they have proof that is why I Love state farm never leave home with out it....
Very professional, January, 2017
I have been with various companies over the years and Secura tops the list. Everything I need- they have been helpful from towing claim, glass loss (very very expensive Mercedes glass), and various questions.
I have had insurance for 38 years and this company has been one of the very best.
I love their attention to detail and the perks included with the policy.
I also love the annual pay option.
Yes I have renewed with them 3 x and plan to keep them forever.
Great claims service, February, 2014
I had a fire damage claim to my garage and its contents. Within 2 hours of me submitting the claim an adjuster called me and setup a time to meet. He reviewed my coverage, explained the investigation process and how to complete a personal property inventory listing on my claim. Great customer service and my claim was settled fairly.
Thumbs Up to Matt Lynch, August, 2017
We had never had a homeowners claim in our lives (in 23 years of owning homes) so we didn't know what to expect. Our Insurance Adjuster, Matt Lynch, was as good as we could have possible hoped for. He was/is extremely knowledgeable, easy to work with, & worked tirelessly to make everything come together for us. It's no fun having damage to your home & personal belongings, but with Matt's help it wasn't near as bad as we had feared. I would recommend Matt & Secura to anyone. Thanks so much to Matt & Secura for all your help when we needed it most.
House fire claim, August, 2016
We had a house fire that required rebuilding the second floor. We were very happy with the service we received from Secura. Matt, our adjustors in particular was fantastic to work with and understanding
Large claim due to fire loss, August, 2016
Our family owns a retreat and conference center in Southern Indiana. We suffered major fire damage to our overnight lodge on Feb. 29, 2016. I can't express our sincere gratitude toward Secura Insurance and the handling of our claim. Specifically Devin O'Brien who has handled our claim from day 1. Devin's expertise and professionalism during a very stressful time made the process run smoothly and we are very grateful for his service. I would give Secura my highest recommendation to any business owner who needs peace of mind knowing that in the event of a disaster, your claim specialist will be there to guide you through the process of rebuilding again. 5 stars doesn't do Devin and Secura justice. Thank you again for a job well done!
Secura is Top Notch , February, 2017
I can't say enough how pleased I am with Secura and my agent Adam Ness. Unfortunately I had to file a claim due to a small kitchen fire. Secura was quick to respond, I was put in touch with my agent within an hour of calling in to file a claim. The customer service provided to me during a stressful situation was top notch. Adam answered all of my questions quickly, he was extremely professional and also empathetic at the same time. This is one of the reasons I love Secura, I was treated with concern and care, and also personalized service. I did not just feel like a "number" or an inconvenience. My agent was prompt in returning phone calls or emails. My claim was handled efficiently, and settled fairly. Secura and my agent made the process seamless and as less stressful as possible. I can't say enough positive things about Secura, they are excellent. Secura is fortunate to have Adam Ness as a representative, his customer service was exemplary. It is rare to find someone like Adam, he certainly is an asset to their company.
I rarely write reviews, but this was so warranted. Secura is top notch and should be commended for the excellent company they are, and the excellent service they provide. They certainly put their clients first, focus strongly on customer service,
while being fair at the same time, and in my experience are certainly are careful who they chose to represent them as a company. Filing claims are never fun, but Secura has always made they process as painless as possible. I would never recommend any other company. On a side note, we have had Secura for almost 8 years, we had to file a hail claim on our auto policy and I also had the same excellent experience. My claim was handled professionally, quickly, fairly and my experience was extremely positive with Secura for my auto insurance as well.
Hats off to you Secura! Highly recommend this company!!
Good Experience, May, 2015
I hit my MINI against a Median pretty hard trying to avoid another car that almost hit me. SECURA sent the adjuster pretty quickly, they fixed my car with no issues, and gave me a rental car until I got mine back.
Outstanding Experience with Secura claims, September, 2016
Recently we had a fire in our home. This was our first claim with Secura. Without a doubt they exceeded our expectations in every area. Adjuster Matt Bly was communicative, responsive and very fair. In particular, their careful attention to our displacement needs was amazing. My family was well cared for by Secura. The day after the fire Secura replaced my sons technology to bring him comfort. Secura and Matt Bly helped make a difficult situation ok for us. Thank you Secura.
The best insurance company!, July, 2016
I cannot say enough good things about Secura. We have had a few big claims over the many years we have been with them-- roof damage from hail, deer hitting our car and most recently a fire. No one thinks problems like these will arise but they do. It is so important to partner with a top insurance company. On every occasion we were treated so well from start to finish. Great people and great company! We are loyal customers for life!
Last claim and previous claims, December, 2015
Im really satisfied with all aspects of my claim and Secura Ins. I have everything insured with them in a Gold plan. I have had car,house,computer, claims over the last 30 years and they have handled all of them quickly and to my upmost highest satisfaction. I would NEVER change companies even if I could save money. The best company ever! Thanks
Solid company, October, 2014
This is a stand up insurance company. great service and competitive rates. I would recommend them to family and friends. I have a great independent agent too.
Had a LARGE CLAIM/LOSS, August, 2016
We had a fire on our farm with a large loss consisting of machinery, hay, and a new building. Just after calling 911, I called my agent Jerry Grams and told him the news of our fire. He showed up on our farm and was taking pictures within 1 hour of my call! After the fire was extinguished 3 days later our agent brought out Mr Devon O'Brien who was our contact Claims Specialist person on behalf of Secura Insurance . Mr O'Brien was extremely thorough, and help identify all of are options and explained all of our coverage's that we were able to use if we needed to or wanted to. When our equipment, building, and building contents appraisals came back to use from Secura I believe they were more than fair to us in their values. I would encourage people to use this company as I have nothing but good things to say of Secura Insurance and my experience with them in our farm fire!
Excellent service, even when I was slow, December, 2016
I had a small claim of stolen property (~$2k). I submitted a claim right away and the Secura agent worked with me on getting copies of the police report. It was a busy time for me, so it took a while for me to get around to filling out the claims forms (but only like an hour to fill them out), but the agent was patient with me and checked in to make sure I was still pursuing the claim. When I got around to submitting the forms, they quickly approved it and sent me the check. Very pleased with Secura.
Agent plays a big part in satisfaction, April, 2015
As with any carrier, your insurance agent is a key person to help you to feeling cared about and making sure you are taken care of to your satisfaction. It is too bad that the folks that gave reviews did not have help from their agents. I did. Happy with the company, my coverage and how claims were handled. Will stay with them.
excellent, July, 2017
We recently had a house fire , and Secura Insurance couldn't have been better. Devin O Brien managed our claims, and provided us with information on every aspect of the process. Phonecalls were immediately returned, and any issue was addressed. and explained throughly. I've recommended secura to many people. It made a very difficult period as tolerable as possible.
Smooth insurance claim, March, 2016
I'm surprised to see so many negative replies. My home was hit with hail which damaged my roof and siding. My agent Matt Bly, met with me to access the damage. It took no time for Secura to cut me my first check to get the project started. Matt was very helpful through the whole process.
Great customer service, July, 2016
After having hail damage I called and reported the damage. Was given a claim # and the adjuster was on slate in seven days with the damage in the area I felt that this was a prompt reply. Claim was handled fast and up dated when adjuster over looked steep roof . All people I dealt with were great.
Awesome agent and prompt claim service!!, December, 2015
Our agent, Mike Driessen, is the hardest working and most persistent agent I could ask for. We have had top notch customer service and he delivers on things he says he's going to do! Any claims we have had with Secura have been handled immediately and in a very professional manner. I have never had to fight against my own insurance company about a claim, which I hear quite often from other people. Great agent and claims team!
Very satisfied, December, 2016
We had major hail damage to our house and our adjuster Matt Bly was fantastic! He came out, did a thorough job of assessing the damage and was always available for questions. Even when we needed more money for repairs, he immediately adjusted the amount. Not sure about all the negative ratings of Secura on this page, but I have nothing bad to say. Very pleased with the handling of our claim after the catastrophic hail event our town went through!
Excellent service, both car & home, June, 2016
I have had several auto claims, including a teen aged driver who backed into our neighbor's work vehicle, and two home claims for storm damages. Claims were settled promptly and satisfactorily! No hassles, checks received within days.
Very Satisified!, December, 2015
I had a shed fire that had excessive damage to the building and it's contents. The adjustor was their within a day and everything from there was timely. I would submit a bill and within a couple of days the check was in the mail. Thank you so very much for the great experience.
Great claim support, December, 2015
Our experience was very positive. Responsive, respectful, and timely. Our first claim instance and we were very satisfied with the process.
Great Service, June, 2016
Had first accident in 40 years. Everyone I had contact with Secura were very helpful and made the claim process very easy for me
Fire claim to my tractor, December, 2015
I had a fire in my storage shed that housed my large lawn mower/tractor. The fire was caused by a faulty battery charger that shorted out. The adjuster was timely, pleasant and understanding of the situation. The largest portion of the claim was the large lawn mower/tractor, I had Kubota with a three point hitch and a 60'' mower deck from 1990 and was able to replace it with a brand new John Deere with no issues!! The John Deere has many more options than my older Kubota but the frame and engine size are similar. Thank you for a job/claim well done. Great company and claim department that stand behind what they sell.
Very Pleased, May, 2016
You never how good your agent and company are until you need them. I had to get my truck repaired after a deer hit, and I was very pleased with the response time and service from the adjuster. He worked well with the body shop I chose. Thanks Secura.
Excellent!, March, 2016
Our home was flooded due to a defective toilet valve. Our claims adjuster was very responsive and even called us at 9pm the day it happened just to check on us! He was out the next morning, approved the claim within hours. I would highly recommend Secura to anyone!
Secura earned my respect, November, 2015
Secura has been a pleasure to deal with, especially adjuster Penny Shewmaker. Though I recently switched companies due to cost, they opened a new claim on damage that occurred during their coverage span, and were a pleasure to deal with throughout process. I highly recommend them, and will likely be a customer again soon if they are competitive from a price basis.
Awesome Service , May, 2018
You never know how good your insurance company is till you need them. I had a claim and all was settled in less than 2 weeks. I’d recommend Secura to everyone!
Rear ended but all better now, May, 2018
Secura took care of my claim after my car was rear ended. It is fixed and I didn't have to pay anything. They offered me a rental, but I did not need it.
Great service, May, 2018
I had wonderful service from everyone I dealt with during my claim. Prompt payment and also prompt review of estimate of the damages.
Policy and Customer Service Outrageous, May, 2018
I am livid! I've just received a "letter of discontinued policy" due to owning an "ineligible breed of dog," a pit/terrier mix. I've had the dog 10 years and the insurance more than 3. By being honest and admitting I had a mixed breed dog, she was completely thrown under the bus. You offered me no rider to my policy, only a letter of discontinuing my coverage. I'm reporting this "bad form" to the Insurance Commission, the Better Business Bureau and our local media. Secura, when someone is honest with you, you need to return the favor! Why didn't you give me a "heads-up" that my mixed breed terrier is on your so-called "ineligible dog" list? Completely unprofessional and handled in the worst way!
RIP OFF, March, 2018
This company charges too much for premiums and the deductibles are twice as high as other companies! Why pay more
Quick yo resolve claim. , March, 2018
Secura working with renters insurance company was quick to resolve everything and close the claim. Matt did a very good job walking thru steps and getting to the end. Timely return of calls a gathering info.
Worst Insurance, November, 2017
Worst insurance company I have every had to deal with!! They have the mentality that they are better than the consumer and when damages to your home happen will try and force you to settle for half or less of what actual damages and repair costs are. Zero common sense in this company. Property was damaged from severe wind and hail storm, have been fighting to get paid since June of 2016. Hired an Engineer to come out and address my windows that Secura missed and Secura finds it acceptable to offer$150/window to remove, install and trim on steel clad, double pane big windows and patio doors. They also will not deny claim, they keep low balling offers that are a quarter of all estimates I have received. Also refusing to pay for windows that are clearly damaged. Zero Ethics in this Company.
bad custmer help, October, 2017
this company is very bad to deal with on a claim very bad the agent was bad the adjuster was bad