4.08 / 5 based on 141 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
Company Information2401 South Memorial Drive
Appleton, WI 54915
(920) 739-1440 (Fax)
Last Updated: 2019-04-23
Company Reviews (141)
Policyholder, June, 2018
I have had incredible customer care for the one and only claim I have ever had in my life. Grateful!
excellent response in claim on rear end accident, July, 2018
Klein -Fleming agents are excellent in customer service. INStrumental along with Secura in settling this claim in timely manner. Had check long before could get truck into shop for repairs,
The people are helpful, July, 2018
My vehicle was out of commission and I use it for my work. The people at secura got me going and I was able to keep moving forward.
Karen lies to deny our claim, August, 2018
We filed two claims and they sat on them for months before denying one of them already with incorrect information combining three different police reports. Now they attempt to put us in one section of the insurance policy claim to limit our loss, even though we have $1 million in protection they stated it's only $5k. STAY AWAY AT ALL COST....KAREN K is not to be trusted and either is Secura Insurance.
Making the best out of a tough situation, August, 2018
We recently made the switch to Secura, not long after we experienced a major hail storm that did damage to our home and our vehicles. When hail occurs, literally everyone in our zip code was doing what we were doing, calling our agents and getting the ball rolling. What this meant for me, was that because everyone in our zip code was doing the exact same thing, the resources to support us, the homeowner were strained. Nevertheless, I was frustrated. I communicated my frustration to my Secura rep Matt K, who was able to receive my message and take swift action. Very shortly after we had a tough call, Matt was able to deliver the next steps to allow me to have our vehicles and our home repairs lined up. When acts of god occur that cause many people in a local area to need insurance, it can be hard for both parties, and despite what we as the consumer may clamor for, there is only so much that our insurance companies can control. Matt did everything he could, in all of the areas for which he could control, and in the end, he did exactly what we needed him to. Thank you Matt! Thank you Secura!
Secura Review, July, 2018
We recently had to make a claim for hail damage on our roof. The Secura representative who initially worked with us on the claim was extremely helpful and told us that we would hear from the adjuster within the next two days. Within a day the adjuster called and looked at our roof the following day. The adjuster was friendly, helpful and professional. The adjuster processed all the information and responded back to us within two days. We have been extremely pleased with both the service and the helpfulness of Secura's staff. Our roofing contractor was so impressed with Secura's service that he asked for the name and contact information of our insurance agent so that he could discuss obtaining insurance from Secura.
Great service, July, 2018
Nurse hotline for Workers Comp has been a wonderful tool. This has cut down the amount of time we have to spend on claims, and makes our employees feel taken care of.
Collision claim resolved quickly and efficiently,, July, 2018
My car was damaged. I called in the details and had an immediate response. I received the claim payment very quickly
Insurance high but great service!, June, 2018
I have had two accidents that were my fault the
other claims were other people. However, all the
claims were taken care of rapidly and with
great service. Noone likes to have an accident but
when you have a company you have to fight with it is just double the crisis. Secura has been very
good about being considerate of the person who
file the claim and took care of it right away.
Thank you Secura, Shirley Koltvedt.
Easy to work with, June, 2018
I just recently had to file a claim and I have been working with Mary who is on top of things and has shown great follow through, which I appreciate because I am very busy with life already!
Helpful, June, 2018
Got in contact with me quickly to help resolve my claim after the collision. Very proactive getting the check sent to me.
excellent, June, 2018
fast,curtious understanding. Check came within a week of the claim being filed. Agent was very professional and efficient. No problems.
Great Customer Service, June, 2018
The costomer service agents are great with claims and helping us out when we have a question in regards to out policy.
Auto Claim, June, 2018
Our pickup was hit in a parking lot and we had to file a claim. It was handled super quickly, easy, and with no hitches at all. I was surprised and delighted!
Outstanding on Every issue..., June, 2018
This is the first time in many years that we have had a significant claim on our auto insurance. The service to us and the cooperation with the body shop who did the repair work was great.
Awesome customer service , June, 2018
Everyone I spoke to helped me trough my claim with detail and willingness to help me with any questions. I would chose them again!
Promptly handled our claim, September, 2018
From start to finish, great experience all around with our claim. Prompt service and processing, all interactions were very helpful. SECURA insurance has been a breath of fresh air in the insurance world. Thank you for exceptional service!
Matt Bly did an excellent job with our claim., August, 2018
Matt Bly made the entire process of our claim easy, understandable and we felt he truly cared. I was worried about this process as my husband just passed away and he had always dealt with insurance. Thank you for the great customer service.
Appropriate Coverage , July, 2018
We recently switch to Secura; we were looking to start a relationship with a company who was up-to-date with the latest insurance needs and to ensure we had adequate coverage for our operation.
YAY Secura!!!!, July, 2018
Customer Service is EXCELLENT - made my life so much easier to deal with professional and courteous representatives! Thank you!
Full confidence in a great company, July, 2018
We have always had excellent customer service from our agent and Secura for all of our insurance needs. We would not hesitate to recommend Secura to others.
awesome, July, 2018
your people are great to deal with, they are sincere and want to do the best they can for all your policy holders
You are great , July, 2018
I have been in business fo 35 years
And sucra is by the best insurance companies I have ever done business with
Thank you Darrell Adams tree service
Service, July, 2018
Great service. kind knowledgable and timely! I am very satisfied with the service from Secura. Matt Bly, adjuster was outstanding. Thank you.
Excellent service and cooperation, June, 2018
After hitting a deer Secura contacted me immediately and handled the claim efficiently. We received updates and calls from our claim representative and the check came right away.
Hotel Owner/Manager, June, 2018
Prompt, professional and courteous service. From the initial contact for roadside assistance to dealing with the Total Loss Specialist all very exceptionally helpful.
Incredible customer support and service, June, 2018
Recently had a huge hailstorm. We have Secura for both our home and vehicles. Secura was very timely, very supportive and there was no red tape. The roof is being installed later this week and the vehicles being repaired soon. Excellent service.
Great customer service!, June, 2018
Secura has great customer service! I felt like they truly cared and I wasn't just another file to them. They were looking out for my best interest as well. I have recommended them to family and friends. Top notch personal service. My father sold insurance for a large brand and I have heard many horror stories and would not even think of driving out of my garage without insurance. I am happy with the coverage they offer, the rates and the customer service. I plan on being a long time customer.
OVerall Satisfied, June, 2018
I felt I did more "leg work" then I have in the past with other insurance companies to get everything taken care of but if it helps keep cost down I understand.
Fast and Easy Claim Process, June, 2018
I have home and car insurance with Secura. My policy activated on May 20th and on Memorial Day my area had a horrible wind storm come through. I had multiple trees damaged, one fell on my house piercing through my roof, and one of my vehicles was damaged. I contacted my local agent who submitted my claim to Secura. I was assigned agents very quickly to assess my immediate needs and to make sure my family was safe. Claims were paid out quickly once estimates to repair the damage was submitted. I was told to get the tree off the house and roof repaired and a payment would be released immediately to cover the costs. This did occur.
Secura did hire a 3rd party company to evaluate and estimate the damage. I was not impressed at all with that company. Their initial estimate was drastically lower than reality but when I questioned him, he did 're-work' the numbers and the amount more than doubled.
One thing I am very happy with, Secura has issued initial payment for the repair of my roof, but have left the claim open as there could be unseen damage that we will not know of until the shingles are removed.
I was hesitant to purchase Secura coverage due to a lot of horrible reviews surrounding their claims process, but my local agent stated he has always had attentive service from Secura. I will say I am very HAPPY that I took a change and purchased coverage with Secura. They have been wonderful. But I would caution regarding the use of 3rd party companies. They may not have the same ethics and morals as Secura.
settlement after auto accident, June, 2018
Could not have ben more pleased with the speed, compassion, and fairness with the settlement I received after my first auto accident. Thank you!!
Secura Satisifies, June, 2018
Very pleased with how Secura handled claim on commercial auto with another insurance company. Secura claims adjuster very knowledgeable in his field.
Great work as always, May, 2018
I had a car claim and we weren't sure if I was to be covered and work started. Secura worked great with my repair company and all things turned out well.
They were fast in response to my claim, May, 2018
The day after my accident I was in contact with them and working to get my car repaired. They were very helpful on the phone and answered any questions I had. Cheryl in the damage department was a great help to me.
Great company to be insured by!, May, 2018
With Secura we are more than just another policy holder. We matter to them and the people who work there have genuine care and concern for us. I would highly recommend them to my family, friends, and business associates. Secura is a conservative company that is fair with not only the initial policy but with renewals too. We have had a couple claims over the years without any resistance or feelings of frustration.
Secura sucks, February, 2016
After having multiple issues with secura, I decided to stick it out, maybe things would get better. No chance. I will never use secura again. Their "customer service agents" do nothing to help, every time they try to tell me I need to call my agency and have them call secura... Excuse me, but you take money directly from me without a third party then you better be willing to answer my (the insured) questions directly instead of trying to push it off on someone else. Unacceptable. 0 stars. Use a different company even if it costs a little bit more. You get what you pay for
Icky, yucky, run away, November, 2015
My best friend was so enthralled with Secura's "image" when she first started working there, she convinced me to switch our home and auto coverage over to them. After sharing too many stories of their unethical leadership, she's looking for a new job, and I'm looking for a new insurance company. Thanks to all for the confirming reviews here!
Bring your money else where , January, 2016
Not only is this insurance thousands of dollars more expensive than the competitors, they also have the worst customer service I have ever experienced in a professional company. They were not trueful on prices and once I canceled with them I continued to get bills from them. I will never ever recommend them. Very frustrating.
They will screw you, July, 2015
Bought a house from a estate had the house and all my cars toys eat... Bundled with secura. 7 months later I got a cancellation notice that my house was in disrepair and they will not cover it. Called my insurance agent and told them I have a signed contract from a contractor that the repairs will be taken care of in the next two weeks after that they started pulling things out of there ass about problems about the house that wernt even bad! One of there excuses were my plumbing/pipes for the washer was dirty! I had enough after that I cancelled on them and went to Pekin and been happy ever since, don't waste your time and money go anywhere else! anywear they don't want to insure older houses
Very hard to get claim approved, May, 2017
We had some pretty extensive storm damage. I have roof damage along with gutter and siding damage and claim was denied. Adjuster low balled the estimate to literally nothing so they wouldn't pay. Every neighbor on both sides of me are getting the entire roof and siding replaced with no problems. Stick with a name you can trust.
Denied claim for car, July, 2015
Secura sucks. My car was damaged by a person who has secura. There was over 800 dollars worth of damage. I made a police report. They denied the claim based on the fact that I have no "proof". The only other proof I could possibly have would be a video tape. Now I have to file a claim and pay the deductible with my own insurance company. I got raped for 500 dollars by Secura. You might as well not even have insurace if you use Secura.
Lies, lies, all lies, December, 2013
Secura is an unethical company driven by greed. They are quick to collect, but slow to pay, and there's nothing easy about doing business with them. It's ironic that they have a 5-star rating with MULTIPLE REVIEWS ALL MADE IN THE SAME MONTH ... can you say PLANTED INFORMATION? Don't trust them to do what they say they will. All they want is your money. They'll lie to get it, and they'll lie to keep it.
Hail Damage Claim, May, 2014
Don't be fooled by them. Their insurance adjuster came out after my roof guy said I had hail damage. Adjuster did not even go on roof and said no hail damage. Secura then offered to have an independent "expert" come out that "they" pay for. He said I did have hail damage only it was mechanically damaged in other words I did it....that's after their employee said no hail damage.
Don't waste your money on them you will find out only when you have a claim that they do not pay. Ten years of premiums with no claims. This is also after my neighbor behind me had his roof replaced from hail damage from his insurance company.
Worst customer service, September, 2015
Today one of Secura Insurance customers hit my vehicle. A parked vehicle. I was no where around. The car had to be towed. Instead of trying to help me or get a rental, their office says I must wait until Tuesday because they aren't adequately staffed. Um, how is my fault? One phone call to the driver and one to the auto shop would pretty much answer your questions! I gave you all their info!
A particular staff member was rude and refused to help me. Thanks Tara! Amanda was awesome and at least gave me a claim number. This doesn't not help me get a rental though so I guess no church or work on Tuesday.
What ever happened to doing the right thing??
I guess our world has come to this!! Thanks for being just another crummy insurance company Secura! Hopefully my Review will help get the word out though so you won't have to deal with people like me (innocent bystanders or customers) in the future!
Secura is Awful, August, 2016
I had a massive water damage in my physician practice caused by a water heater break and Secura screwed all of my vendors that came in. They kept my practice open and explained to me every step they were taking - which all made sense to me. Now my property has had a lien placed on it and I need to hire an attorney.
The local AZ guy Matt L is awful to deal with.
hail damage and roof leaks, February, 2015
How can someone work for secura and get paid for doing nothing??? Hail claim gets denied when the woman Penny whoever never even got on my roof! She wants a mans job then lady I suggest you do your job my next move is to hire my own adjuster and bill secura!!! Now I have leaks because I was told I have no roof damage you tell me you're not getting on my roof because of weather well lady its been in the 60's and beautiful out I see no reason why you can't get on my roof then I hear from friends who have secura for their insurance that you're known for denying claims well last I checked I pay for my insurance not you and the money to pay for my roof doesn't come out of your pocket its comes from what I pay into my insurance!!!! Either do your job or quit your job!!!! Am I satisfied with this company absolutely not!!!! I have a so called premier agent and I will complain to them!!!!
Secure sucks, October, 2014
Run don't walk from these guys. When you cancel your policy they will charge you for canceling. Just don't make your last payment and they will cancel you and you will save about $1000.
Secura will not cover boat motors, October, 2014
Hit a sandbar on Mississippi river with outboard. Submitted a claim and was told that the loss was due to lack of maintenance or improper operation. Don't insure your toy's and expect them to be covered when you do have an accident. No matter how many years you are claim fee!
So disappointed., July, 2017
I was so disappointed. Our adjuster lied to us. First told us what he would do for us then changed it several times over the course of several weeks. Had us confused and unsure and insecure. If he had just been honest,....outcome would probably been the same but review much better.
dont d exposure for other, May, 2015
do not pay claims correctly prices are good so what? take your money and run consumer beware take 2 deductible for 1 claim
very very Bad company, November, 2016
Do not cancel you policy with secura. you will not get a full refund for the unused portion. Instead they wait until the policy is almost used up then refund a small portion of your money back. I cancelled policy in April 2015 and it took until September for them to finally send me a check, but only for a fraction of what it was supposed to be. Been fighting for the rest of the money for months but no one at secura will help me. Stay away from this insurance company!!
A insured from your company total my car, July, 2017
this company really sucks its been almost a year since me and my lawyer been going back and fourth on trying to get my case settle , even though you all have all the proof that your insured case the accident and proof from my doctors and place of work you all are trying to settle my case for very little $$$ its very sad because the guy total my car you guys have pictures of that as well... I would not recommend this insurance the people there are not professional no body even the lady that is handling my case... Very poor service don't want to pay even if they have proof that is why I Love state farm never leave home with out it....
wonderful to work with, July, 2018
We had an unforeseen claim and Melissa handled both sides well. She listened and took the matter to the level she thought best. It seems to have worked.
Great fast service!, July, 2018
Friendly and fast service to finalize our claim. Less then a week from the time I filed till the check was in the mail..
New customer, but happy so far., July, 2018
We were able to get more coverage at a lower cost and so far we are very happy with company.
Worst Company Ever - Stay Away, July, 2018
We filed a claim of theft from our business. Our software was stolen and they denied our claim. We lost over $85k and they were cold hearted and rude about it. They collected our premium on time for over 5 years, but when you need a claim to be done they will deny you. Stay away at all cost. Karen our claim adjuster denied us before I even finished my claim. They are the worst customer support and they commit fraud and misrepresent themselves to their client's.
SECURA INSURANCE OUTSTANDING SERVICE , January, 2019
I have to start by saying how grateful I am to be apart of such a great insurance company. From the initial process of calling, Matt Bly was able to quickly visit my house and start the process. The contractors and Matt was able to work on getting the claim to move forward. Within a week and a half, I was able to get it approved and a check sent. The best part of this insurance company is Matt Bly. He makes you feel comfortable and assures you that everything is going to be okay and that he is available with resources to get you through it. Highly recommended and thank you also to Jodi Gritz from Cox Insurance for finding me a great homeowners insurance right here in Minnesota.
Great coverage, amazing customer service, August, 2018
Good rate, very responsive customer service. They recently had to help us with a claim on our new car and from the call to them sending a check and the car being fixed only took a week. Great insurance company for home, auto, atv, etc.
Claim adjuster Matt could use some help, August, 2018
Wife totaled car. Matt gave us pay out. Had 2 working days to find another car because that is all Secura would cover for rental. Secura held deductible for over a week ($500) because they were unable (lazy) to get police report. Wife went to sheriff's dept. and they told her, it's easier for insurance companies to get report. Had a poor and stressful experience.
MacBook catastrophe, August, 2018
I truly do appreciate the support I received from my Secura Claims Agent. Her assessment was complete, swift and thorough.
Car Claim, August, 2018
They were very fast and friendly when they worked with me. Everything was handled well and I felt well taken care of.
Pleasant & Professional, August, 2018
We recently had a business claim with our insurance company. The claim was processed very quickly without an hassle at all. Our claim rep was very pleasant and professional; she called and emailed very promptly and answered all of our questions completely. I am very happy with the service and coverage we have chosen.
Claim was handled quickly and without hassles, August, 2018
I really do not have anything else to add. Quick and without hassles pretty much sums it up. No complaints.
Fast resolution, prompt response, August, 2018
I was amazed at quickly my claim was processed. I expected it to take longer and to be asked more questions. I provided the information and the claim was paid.
Homeowner, August, 2018
I filed a claim and the process was simple, fast, and had a check within one week! Excellent customer service. Been with Secura for 17 years.
Overall very satisfied., August, 2018
Unfortunately, I've had two major claims to make with Secura in the last two years. They've handled them very well and been very fair in their settlements. Hopefully my rates don't go up.
Good price, Good coverage and Good service, August, 2018
Luckily we haven’t had to file claims often, but when we needed to secura’s service was always very good. I have been happy with their coverage for homeowners, automobile and liability insurance.
Elizabeth Cichocki, July, 2018
It was easiest claim handling i ever experianced The adjastor Mat was very nice efficient and helpfull. Definitely will stay with Secura for my insurance needs.
Great company, July, 2018
Very nice people to work with. Claims department was very nice to me and answered my concerns... i look forward to a long relationship with this company.
Very Late Claim, July, 2018
I haven't heard from my adjuster about my claim and she got all my docs weeks ago. I don't feel good calling her and asking her several times.
EXCELLENT!!!, July, 2018
Fantastic insurance company to work with.
Customer service is EXCELLENT!!!! Great bunch of people working there. All my questions are always answered.Quick response.
They Called Me Back!, June, 2018
It went very smooth from the two people handling my claim. They were friendly and business minded at the same time - great qualities to have!
Excellent coverage, service and support, June, 2018
I was taken aback by being involved in an accident, but I was impressed and grateful for the promptness, the thoroughness, the thoughtfulness, and the kindness of the Secura agents that contacted me. The procedures and details were clearly and carefully explained and both agents expressed their concern and empathy to me. I know that I will forever continue this policy. Thank you again to all of you at Secura Insurance.
Great employees I have talked on phone with, June, 2018
Will recommend Secura to other businesses. I have not dealt with anyone at Secura who was not knowledgeable or helpful
Exceptional customer service , May, 2018
The day I called my agent about a claim I received phone calls from the claims dept and from the body shop. Everyone was truly committed to making this painful process less so!
Awesome Service , May, 2018
You never know how good your insurance company is till you need them. I had a claim and all was settled in less than 2 weeks. I’d recommend Secura to everyone!
Rear ended but all better now, May, 2018
Secura took care of my claim after my car was rear ended. It is fixed and I didn't have to pay anything. They offered me a rental, but I did not need it.
Great service, May, 2018
I had wonderful service from everyone I dealt with during my claim. Prompt payment and also prompt review of estimate of the damages.
Quick yo resolve claim. , March, 2018
Secura working with renters insurance company was quick to resolve everything and close the claim. Matt did a very good job walking thru steps and getting to the end. Timely return of calls a gathering info.
Very professional, January, 2017
I have been with various companies over the years and Secura tops the list. Everything I need- they have been helpful from towing claim, glass loss (very very expensive Mercedes glass), and various questions.
I have had insurance for 38 years and this company has been one of the very best.
I love their attention to detail and the perks included with the policy.
I also love the annual pay option.
Yes I have renewed with them 3 x and plan to keep them forever.
Thumbs Up to Matt Lynch, August, 2017
We had never had a homeowners claim in our lives (in 23 years of owning homes) so we didn't know what to expect. Our Insurance Adjuster, Matt Lynch, was as good as we could have possible hoped for. He was/is extremely knowledgeable, easy to work with, & worked tirelessly to make everything come together for us. It's no fun having damage to your home & personal belongings, but with Matt's help it wasn't near as bad as we had feared. I would recommend Matt & Secura to anyone. Thanks so much to Matt & Secura for all your help when we needed it most.
Great claims service, February, 2014
I had a fire damage claim to my garage and its contents. Within 2 hours of me submitting the claim an adjuster called me and setup a time to meet. He reviewed my coverage, explained the investigation process and how to complete a personal property inventory listing on my claim. Great customer service and my claim was settled fairly.
House fire claim, August, 2016
We had a house fire that required rebuilding the second floor. We were very happy with the service we received from Secura. Matt, our adjustors in particular was fantastic to work with and understanding
Secura is Top Notch , February, 2017
I can't say enough how pleased I am with Secura and my agent Adam Ness. Unfortunately I had to file a claim due to a small kitchen fire. Secura was quick to respond, I was put in touch with my agent within an hour of calling in to file a claim. The customer service provided to me during a stressful situation was top notch. Adam answered all of my questions quickly, he was extremely professional and also empathetic at the same time. This is one of the reasons I love Secura, I was treated with concern and care, and also personalized service. I did not just feel like a "number" or an inconvenience. My agent was prompt in returning phone calls or emails. My claim was handled efficiently, and settled fairly. Secura and my agent made the process seamless and as less stressful as possible. I can't say enough positive things about Secura, they are excellent. Secura is fortunate to have Adam Ness as a representative, his customer service was exemplary. It is rare to find someone like Adam, he certainly is an asset to their company.
I rarely write reviews, but this was so warranted. Secura is top notch and should be commended for the excellent company they are, and the excellent service they provide. They certainly put their clients first, focus strongly on customer service,
while being fair at the same time, and in my experience are certainly are careful who they chose to represent them as a company. Filing claims are never fun, but Secura has always made they process as painless as possible. I would never recommend any other company. On a side note, we have had Secura for almost 8 years, we had to file a hail claim on our auto policy and I also had the same excellent experience. My claim was handled professionally, quickly, fairly and my experience was extremely positive with Secura for my auto insurance as well.
Hats off to you Secura! Highly recommend this company!!
Large claim due to fire loss, August, 2016
Our family owns a retreat and conference center in Southern Indiana. We suffered major fire damage to our overnight lodge on Feb. 29, 2016. I can't express our sincere gratitude toward Secura Insurance and the handling of our claim. Specifically Devin O'Brien who has handled our claim from day 1. Devin's expertise and professionalism during a very stressful time made the process run smoothly and we are very grateful for his service. I would give Secura my highest recommendation to any business owner who needs peace of mind knowing that in the event of a disaster, your claim specialist will be there to guide you through the process of rebuilding again. 5 stars doesn't do Devin and Secura justice. Thank you again for a job well done!
Excellent service, even when I was slow, December, 2016
I had a small claim of stolen property (~$2k). I submitted a claim right away and the Secura agent worked with me on getting copies of the police report. It was a busy time for me, so it took a while for me to get around to filling out the claims forms (but only like an hour to fill them out), but the agent was patient with me and checked in to make sure I was still pursuing the claim. When I got around to submitting the forms, they quickly approved it and sent me the check. Very pleased with Secura.
Outstanding Experience with Secura claims, September, 2016
Recently we had a fire in our home. This was our first claim with Secura. Without a doubt they exceeded our expectations in every area. Adjuster Matt Bly was communicative, responsive and very fair. In particular, their careful attention to our displacement needs was amazing. My family was well cared for by Secura. The day after the fire Secura replaced my sons technology to bring him comfort. Secura and Matt Bly helped make a difficult situation ok for us. Thank you Secura.
excellent, July, 2017
We recently had a house fire , and Secura Insurance couldn't have been better. Devin O Brien managed our claims, and provided us with information on every aspect of the process. Phonecalls were immediately returned, and any issue was addressed. and explained throughly. I've recommended secura to many people. It made a very difficult period as tolerable as possible.
The best insurance company!, July, 2016
I cannot say enough good things about Secura. We have had a few big claims over the many years we have been with them-- roof damage from hail, deer hitting our car and most recently a fire. No one thinks problems like these will arise but they do. It is so important to partner with a top insurance company. On every occasion we were treated so well from start to finish. Great people and great company! We are loyal customers for life!
Good Experience, May, 2015
I hit my MINI against a Median pretty hard trying to avoid another car that almost hit me. SECURA sent the adjuster pretty quickly, they fixed my car with no issues, and gave me a rental car until I got mine back.
Very satisfied, December, 2016
We had major hail damage to our house and our adjuster Matt Bly was fantastic! He came out, did a thorough job of assessing the damage and was always available for questions. Even when we needed more money for repairs, he immediately adjusted the amount. Not sure about all the negative ratings of Secura on this page, but I have nothing bad to say. Very pleased with the handling of our claim after the catastrophic hail event our town went through!
Last claim and previous claims, December, 2015
Im really satisfied with all aspects of my claim and Secura Ins. I have everything insured with them in a Gold plan. I have had car,house,computer, claims over the last 30 years and they have handled all of them quickly and to my upmost highest satisfaction. I would NEVER change companies even if I could save money. The best company ever! Thanks
Had a LARGE CLAIM/LOSS, August, 2016
We had a fire on our farm with a large loss consisting of machinery, hay, and a new building. Just after calling 911, I called my agent Jerry Grams and told him the news of our fire. He showed up on our farm and was taking pictures within 1 hour of my call! After the fire was extinguished 3 days later our agent brought out Mr Devon O'Brien who was our contact Claims Specialist person on behalf of Secura Insurance . Mr O'Brien was extremely thorough, and help identify all of are options and explained all of our coverage's that we were able to use if we needed to or wanted to. When our equipment, building, and building contents appraisals came back to use from Secura I believe they were more than fair to us in their values. I would encourage people to use this company as I have nothing but good things to say of Secura Insurance and my experience with them in our farm fire!
Solid company, October, 2014
This is a stand up insurance company. great service and competitive rates. I would recommend them to family and friends. I have a great independent agent too.
Great customer service, July, 2016
After having hail damage I called and reported the damage. Was given a claim # and the adjuster was on slate in seven days with the damage in the area I felt that this was a prompt reply. Claim was handled fast and up dated when adjuster over looked steep roof . All people I dealt with were great.
Agent plays a big part in satisfaction, April, 2015
As with any carrier, your insurance agent is a key person to help you to feeling cared about and making sure you are taken care of to your satisfaction. It is too bad that the folks that gave reviews did not have help from their agents. I did. Happy with the company, my coverage and how claims were handled. Will stay with them.
Smooth insurance claim, March, 2016
I'm surprised to see so many negative replies. My home was hit with hail which damaged my roof and siding. My agent Matt Bly, met with me to access the damage. It took no time for Secura to cut me my first check to get the project started. Matt was very helpful through the whole process.
Awesome agent and prompt claim service!!, December, 2015
Our agent, Mike Driessen, is the hardest working and most persistent agent I could ask for. We have had top notch customer service and he delivers on things he says he's going to do! Any claims we have had with Secura have been handled immediately and in a very professional manner. I have never had to fight against my own insurance company about a claim, which I hear quite often from other people. Great agent and claims team!
Excellent service, both car & home, June, 2016
I have had several auto claims, including a teen aged driver who backed into our neighbor's work vehicle, and two home claims for storm damages. Claims were settled promptly and satisfactorily! No hassles, checks received within days.
Great Service, June, 2016
Had first accident in 40 years. Everyone I had contact with Secura were very helpful and made the claim process very easy for me
Very Satisified!, December, 2015
I had a shed fire that had excessive damage to the building and it's contents. The adjustor was their within a day and everything from there was timely. I would submit a bill and within a couple of days the check was in the mail. Thank you so very much for the great experience.
Great claim support, December, 2015
Our experience was very positive. Responsive, respectful, and timely. Our first claim instance and we were very satisfied with the process.
Fire claim to my tractor, December, 2015
I had a fire in my storage shed that housed my large lawn mower/tractor. The fire was caused by a faulty battery charger that shorted out. The adjuster was timely, pleasant and understanding of the situation. The largest portion of the claim was the large lawn mower/tractor, I had Kubota with a three point hitch and a 60'' mower deck from 1990 and was able to replace it with a brand new John Deere with no issues!! The John Deere has many more options than my older Kubota but the frame and engine size are similar. Thank you for a job/claim well done. Great company and claim department that stand behind what they sell.
Very Pleased, May, 2016
You never how good your agent and company are until you need them. I had to get my truck repaired after a deer hit, and I was very pleased with the response time and service from the adjuster. He worked well with the body shop I chose. Thanks Secura.
Excellent!, March, 2016
Our home was flooded due to a defective toilet valve. Our claims adjuster was very responsive and even called us at 9pm the day it happened just to check on us! He was out the next morning, approved the claim within hours. I would highly recommend Secura to anyone!
Secura earned my respect, November, 2015
Secura has been a pleasure to deal with, especially adjuster Penny Shewmaker. Though I recently switched companies due to cost, they opened a new claim on damage that occurred during their coverage span, and were a pleasure to deal with throughout process. I highly recommend them, and will likely be a customer again soon if they are competitive from a price basis.
Claims handled fast without problems , June, 2018
Claims handled completely. Agents were most helpful. They got back to me when they said they would. Fast claim approval
Great Customer Service, June, 2018
Thankfully, I have not needed to file a claim with my insurance company. But recently had an automobile claim with Secura. It is so nice to know that when I need them they make the claim process as simple as possible. What a comfort they give by making the process as easy as possible.
Policy and Customer Service Outrageous, May, 2018
I am livid! I've just received a "letter of discontinued policy" due to owning an "ineligible breed of dog," a pit/terrier mix. I've had the dog 10 years and the insurance more than 3. By being honest and admitting I had a mixed breed dog, she was completely thrown under the bus. You offered me no rider to my policy, only a letter of discontinuing my coverage. I'm reporting this "bad form" to the Insurance Commission, the Better Business Bureau and our local media. Secura, when someone is honest with you, you need to return the favor! Why didn't you give me a "heads-up" that my mixed breed terrier is on your so-called "ineligible dog" list? Completely unprofessional and handled in the worst way!
RIP OFF, March, 2018
This company charges too much for premiums and the deductibles are twice as high as other companies! Why pay more
Worst Insurance, November, 2017
Worst insurance company I have every had to deal with!! They have the mentality that they are better than the consumer and when damages to your home happen will try and force you to settle for half or less of what actual damages and repair costs are. Zero common sense in this company. Property was damaged from severe wind and hail storm, have been fighting to get paid since June of 2016. Hired an Engineer to come out and address my windows that Secura missed and Secura finds it acceptable to offer$150/window to remove, install and trim on steel clad, double pane big windows and patio doors. They also will not deny claim, they keep low balling offers that are a quarter of all estimates I have received. Also refusing to pay for windows that are clearly damaged. Zero Ethics in this Company.
bad custmer help, October, 2017
this company is very bad to deal with on a claim very bad the agent was bad the adjuster was bad
claim denied, January, 2019
secura only sides with their insured despite evidence showing the insured is at fault. Perhaps that is why there are lawsuits contesting denied claims.
Fast quality service during a stressful time., January, 2019
A person rear-ended my car before Thanksgiving. I contacted her insurance company and was not treated with respect or professionalism - my calls were never answered or returned. After 5 days I decided to pay the deductible and started a claim with SECURA. It was the best decision I made! They informed throughout the entire process (email and phone calls). My car was totaled and SECURA team was efficient, fast, knowledgeable, and professional during the entire process. I received a 100% refund for the deductible paid after only 2 months of starting the claim. It was the best service I ever experienced. I greatly recommend SECURA. Fast and helpful during a stressful time.
Promptly handled our claim, September, 2018
From start to finish, great experience all around with our claim. Prompt service and processing, all interactions were very helpful. SECURA insurance has been a breath of fresh air in the insurance world. Thank you for exceptional service!
great, August, 2018
i called and they got me appointment same day.i got my window fixed within two hours and i was my way
very satisfied, August, 2018
We have not been insured for long with Secura but you have been easy to work with and very helpful.
Great to work with!, August, 2018
Kurt Beining handled my claim and he was great to handle my questions and offer assistance. I spoke to another person regarding a statement about my claim and she was very friendly as well. I appreciated their understanding and I never felt pressured or made to feel guilty about the accident while answering their questions. In a very stressful time they were comforting to work with. I appreciate all the help I received for a timely fix and repair!
So far so good, August, 2018
This is our first claim we have had them over 3 years. Claim went smoothly for my husband hitting a deer, rental car included.
Great service, great prices, August, 2018
Very good service on claim. They were very fast returning calls. Very courteous reps. All in all a very good experience.
President, August, 2018
We recently had a claim for a piece of equipment. They hand;ed it so quickly I was amazed. Thank you
Quick service, August, 2018
We called our agent and immediately we were in contact with the adjuster and needed services. everyone one was polite and efficient.
Secura was great until I needed them, August, 2018
Had a claim for a leaking pipe below our concrete basement floor in 2017; another claim for hail damage to our roof in 2018, then Secura unceremoniously dumped us.
Being kept up to date, August, 2018
On my latest claim, I don't feel I've been kept as up-to-date as I should have been. I didn't know until after two months that the other driver had been ruled at fault and the case turned over to your attorneys. Would have been nice to know along the way what was going on.
Nicest people to work with, August, 2018
When we had a claim, they were fast at getting our claim processed and great communication with what they needed.
great service, August, 2018
great service from agent and response from secura when a claim is filed. claims adjuster was very fair in settlement
Great experience with the adjuster Matt Bly, August, 2018
Great experience with adjuster Matt Bly. I have nothing else to say other than that and need 20 words which is stupid.
Great service, August, 2018
Love the nurse hotline for workers compensation claims. Great service and claim handling all around. Policy costs are also affordable.
Time saving, August, 2018
They made it very easy when we had a work injury.
A nurse spoke directly with the employ over the phone to determine the level of medical care needed, and they complete the first report of injury so I don't have to.
Kind, friendly service after car accident, August, 2018
May 1st I was hit and my new-ish car totaled. To say it was stressful was an understatement. Secura was incredible! A real person always answered the phone, they followed up with personal calls. Made me feel like someone really had my back. Can't recommend them enough!
Easy to answer, August, 2018
You asked the most important questions. Hope our answers will be helpful. Under the "reason for choosing" question you should allow more than one answer. Several applied to our reason for choosing Secura
# PO275821, August, 2018
filed a claim for glass, was told check is coming in 2 days and its been a week and no check
Very efficient and friendly service, August, 2018
Secure worked seamlessly with auto body shop and had our check to us within a week. Coverage and deductible as promised. Very satisfied!
adjusters were helpful claim not settled yet, August, 2018
Going through process of treatment for
Accident...so far so good! The adjusters were very helpful with information on how to proceed with claim.
Claim may not be satisified, August, 2018
I have received a check; however, as far as I'm concerned, this claim might not be complete. I have Hunter Douglas blinds (expensive - $949) that need to be opened completely to see what mold might be there. I have rolled them down a bit and spotted some mold, but I've requested help to look further.
Great. Thank you, July, 2018
Glad to have Secura as my insurance company. I give 5 stars to everyone. You are a pleasure to deal with in a stressful situation. Thank you
Vertical professional, pleasure to work with , July, 2018
Agent very professional, helpful, adjuster was very knowledgeable, professional, very helpful, prompt and a pleasure to work with and will surely stay with the company.
Loss Agent Was Exceptional, July, 2018
I had a car crash into my backyard and it has been a difficult journey getting our lives back together. With that being said, Tony Suriano, our adjuster, has been an absolute pleasure to work with and has made the process so much better than it would've otherwise been. Both of my neighbors had the same car crash through their backyard and have been fighting with their adjuster throughout the entire process. Tony was fair and reasonable throughout everything and made this horrible experience a lot better. Thanks for everything Tony!
Can't get them to email invoices, June, 2018
Would prefer to be paperless in regards to invoices, hasn't worked so far. Plus, paper invoices don't always arrive....makes bookkeeping tricky.
Good working Communication, June, 2018
Nice blend of working with the Employer and well as the person that the claim was made for. Claim have always been made in professional manner and settled in a timely fashion.
CONFLICTED, June, 2018
Would have given 5 star
but they are canceling me because I took a car off of the policy (I had 3 houses and 1 car on policy)
the will not write policy for houses only
but as far as my homeowners claim Secure treated me
very fair and I have no complaints,would have stayed
with them if I could have