Safeco Other Insurance Reviews
1.24 / 5 based on 13 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
Safeco was founded in 1923 and is the 13th largest supplier of private auto insurance in the United States. The company relies primarily on independent agents for distribution of their policies, and is featured by more than 9000 independent agents and brokers. The company claims more than 6.2 billion in revenues and over 4.5 million insurance customers nationwide.
Company Information175 Berkeley Street
Boston, MA 02116
Last Updated: 2018-03-20
Company Reviews (13)
horrible claim service!, November, 2014
In my opinion they are crooks. After AZ had the 1000 year wind and rain record storms, my 7700k rental house suffered substantial damage. Two weeks after I called,finally an adjuster came out and gave me a check for $600, which reflected my $1000. deductible. Actually my house sustained $14k worth of damage. They sent their parade of people,adjusters verified wind damage, 3 rooms of drywall damage. Still not even a call back from claims. I have 4 homes, vehicle, trailer, umbrella with them. I am currently shopping for a new carrier. Their cheap rates fooled me.
Avoid if Possible, April, 2013
My wife was backed into in a parking lot by a Safeco Client and was forced to accept their offer to pay only 80% of the repairs to our vehicle because in their view she shouldn't have been there (home in the garage rationale)and would've not been struck. So unless you are their customer they look to screw the other party in a crash. With companies like this we should go to national car insurance like Canada's system.
stay away from this company, June, 2013
dont waste your time or $$$. we had all of our cars, boat, house, rental properties etc. one family member gets their license suspended and they drop our coverage. price has been going up, service down. Find another provider that wants your business and respects a long time customer.
Major Yearly Increases, March, 2014
We have been with Safeco since we purchased our home in early 2012, after the first year they raised our policy rate by $600, this time its $500. We have 3 autos and our home insured by this joke of an insurance provider... we are changing our policy to NATION WIDE who has no doubt given us a better rate. Insurance companies fleece anyone they can get their hands on. I refuse to have this company take my hard earned money to pay for their own debts... see ya later SAFECO.
inhuman bastards, December, 2014
I leased a motorcycle through a dealer in west palm Beach and they put me under safeco insurance. At the beginning everything was fine, paying $69.95 a month for my premium, I had no problems. But when you get a motorcycle you're guaranteed to fall, I aknowledge that fact when I first got the motorcycle. I had my accident sometime late September at 11:00 pm. I called safeco and filed my claim, the customer service associate told me that she will dispatch a tow truck to pick up my motorcycle and it will arrive in 30 minutes. One hour passed I called again, two hours passed, I called again. I called them seven times to send me a damn tow truck and I didn't get one until 4:00 am. Keep in mind, my clothes were all shredded, I was all messed up with road rashes and could barely walk. I was sitting down in a bus stop waiting for five hours waiting for a f#&king tow truck while I was bleeding! I asked the tow truck driver why he took so long and he told me he didn't get the dispatch until 17 minutes ago. That shows you how much safeco cares about there customer while bleeding waiting for a tow truck, completely inhuman if you ask me. So fast foward to the next month, I went to a motorcycle body shop to do my estimate. They even did me the favor to fax the estimate to my claims adjuster. Her name is Christine Payne btw. I called her the next day and she told me she didn't recieve the estimate. I went again to fax it a week later and she told me she didn't still receive it. At this time I'm already pissed. I go fax it again and said she only received the first page. I eventually have up and ended my policy with those f#&ckwits. Moral of the story: F&#K THIS COMPANY. Don't business with them.
Safeco is a crook, May, 2015
2 weeks ago, Safeco insured client hit my car at a parking lot. I was pointed to Safeco adjuster, her name is Kelsey Gonzalez and boy, I am very pissed and very unsatisfied of how she handled the claim.
4th day after the accident, she called me, left me a voicemail, and I called her back, left her a voicemail and never got a response back until I emailed her.
She sent me paperwork to be filled out and said that she could not be reached in the next 5 days, she's busy with her phone calls. WTH.
She also said, the claim would not valid if she could not reach her client, which is bs, because her client was making the call to Safeco and stated the accident before.
2 weeks after, I finally dropped of my car at their preffered mechanic and they got me a rental car from Enterprise but they would not cover the insurance for the rental car. Is this a SCAM ? WTF ? I have been hit before, other insurances cover all full coverage, no matte what kind of coverage of my insurance. Kelsey Gonzalez was stating that Safeco will not cover any insurance and not gonna make any better from what I already have. I was so gonna slap her on the phone she said that.
Full coverage from Enterprise is $24/day, so I had to pay that out of my own pocket.
I talked to another adjuster too, he said the same thing.
Funny, that I talked to Safeco customer and explained that it was not my responsibility of this rental car, the customer service of Safeco said, "yeah, I would not want that too.".
Absent adjuster, April, 2014
One of your insured plowed my husband down, totaled our car, and hurt him. This happened January 3rd. Now the adjuster will not contact my attorney. It's April. We will wait you out. I have read the reviews. Everyone says to just wait out your poor customer service. Contact me. Now.
Scam Company, February, 2016
A Safeco client pulled out in front of me from a parking lot and now Safeco is saying I'm partially responsible for the accident even though I had the right of way. Now our insurance companies are fighting and I can't get my car fixed. Scammers. Good luck if you actually have to file a claim with them. I have Allstate and they are awesome.
Doesn't cover complete repair, March, 2015
If you hit another vehicle, Safeco will often try to pin a percent of the fault on the other driver, even when the evidence doesn't warrant it, thus creating hostility and possible lawsuits.
Lost motorhome, May, 2017
In the short I live in California we drove our motorhome 260 miles to Las Vegas to a car show and the car the car that I was Towing was vandalized along with the motorhome motorhome wouldn't start because they cut all the wires and bleach in a gas tank in both vehicles the truck in the motorhome I contacted Mandy and file the claim she claims that the claim is bogus and took it to Hertz mechanics in Las Vegas and I went home now they won't fix it and I can't afford to tow it home so me my wife and four boys just lost my motor home because I can't afford to tow it home they refuse to do anything about it when it's clearly vandalized and it's been admitted by Harold at Hertz mechanics in Las Vegas I'd recommend Safeco to nobody because obviously I just lost a motorhome because it won't drive home and I can't afford to tow it
not insurance scam to get money, May, 2017
Ten years pay safeco first claim.Safeco tells me to hire people in storm to remove fallen tree and fix fire damage to house electrical panel + wires pulled out fallen tree.keep receipt they might pay.wait a week girl finally says no you're not covered.wrong DEPT .Start over.Call again.All the houses were insured by SAFECO on the same lot .
Worst customer service and worst experience I had, April, 2016
Have been going through an accident with them for over a month customer service sucks no one answers the phone when you call them don't ever buy motorcycle insurance from this company claim agents are rude agents do not talk to one another and they know it all better have everything in writing because they'll stab you in the back and walk away!!!!!!!
EXTREMELY EXPENSIVE-AVOID IT, January, 2015
I have been on Safeco auto insurance for just over an year now. I was a fan of AAA and I opted this insurance trusting AAA. But I just got another policy for just half of what I was paying to Safeco. They still do not want to reduce any amount even after 1 year. They just try to get you into it and I would say avoid it at any cost.