Safeco Car Insurance Reviews
1.91 / 5 based on 159 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
Safeco was founded in 1923 and is the 13th largest supplier of private auto insurance in the United States. The company relies primarily on independent agents for distribution of their policies, and is featured by more than 9000 independent agents and brokers. The company claims more than 6.2 billion in revenues and over 4.5 million insurance customers nationwide.
Company Information175 Berkeley Street
Boston, MA 02116
Last Updated: 2019-07-18
Company Reviews (159)
Terrible company, May, 2016
This is a terrible company. Insurance company's are supposed to try and help you, not screw you. They are cheap and worthless. My cars been in the shop 3 weeks, going on 4 because they didn't want to pay the full amount that it would take to fix my car. Everytime another issue comes up the shop I have working on it has to call safeco to get another check to pay for more parts. Needless to say, I had an estimate done by the shop I have working on it, they said $5000 to fix my car, safeco only said$2500. In the three weeks there's been 3 supplements done to get needed parts. I would highly recommend not even thinking about using safeco
good price, if you don't require any service, March, 2015
I bought into Safeco because the cost was dramatically less than other carriers I've used. However, spending half on insurance has meant getting zero help on claims. Agents did nothing to help us after we were rear-ended by a kid this winter. It has felt worth saving so many hundreds of dollars every year - just have to realize you're not buying any service, just a safety net/legal obligation
worst insurance, April, 2014
They took my vehicle accepted liability and said they were going to send me a check. first they said that they sent it to me and that I refused the check.(that never happen) they said they were going to resend the check we confirmed the correct address . I haven't gotten it on the mail. Contacted them and now they are saying they sent it to a different address and the adjuster is not answering. bottom line is been 61 days and counting and apparently they don't have the ability to be able to mail a check.
Safeco Adjusters, August, 2013
The Los Angeles Safeco claims adjusters will deny being able to contact their insured and then deny your claim. They want you to feel hopeless and give up on the claims process. They perform no investigation on their own. They will make you spend all your time and money to forward accident police reports, pictures, names and contacts, and all pertinent information, only to delay then deny your claim.
I will always warn people about this insurance company. Save yourself the headaches and grief and avoid this insurance company. They are the WORST I have ever had to deal with.
They make it as painful as possible, October, 2015
Our claims rep was very clear, she *only* answers the phone from 3:00-3:30pm. It's absurd.
So during that 30-minute window, we hit redial (busy signal), redial (busy signal), redial (busy signal), etc etc. It's like calling a radio station contest!
We finally get through to leave a message. She calls back and says she passed our case onto someone else, stop calling.
The new guy is much nicer, but just as hard to get hold of.
Then they screw up every possible detail of the claim. I gave the report accurately to the initial rep - but they keep changing it. They change who the driver was. They change the license plate numbers. They change the date of the accident. Each time...oh so sorry...let us investigate this (in other words, another 5 day delay).
I could go on. I would say they're inept, but the truth is, I think it's intentional. Delays, shuffled around, lost paperwork, oh my email address changed. Just the worst. Stay away.
Horrible Service, May, 2014
Good luck trying to get your claim fixed! Not only are they extremely rude but when you call to ask what is taking so long they try to play the blame game. my cars has been in the shop for 3 weeks!!!! and that's just to get my bumper fixed. Save your money and go elsewhere, i know that;s what I'll be doing once my car gets fixed.
2.5 months since accident, May, 2013
I was involved in a accident with a SAFECO insured driver who was Texting while driving. I will not delve into how the driver tried to leave the scene of the accident or had some choice words for me.
Anyway, I got estimates on my repairs from my mechanic but SAFECO (the other driver's insurance co.) wanted to use their preferred ABRA auto shop. After going back and forth with SAFECO, I finally gave in and took time off work to get an estimate on repairs.
The good folks at ABRA notated on the Estimate of Record that they recommended that SAFECO give the funds to me to get my own repairs done. I was given a copy of the document and another was sent to SAFECO by ABRA. 3 weeks into waiting for a check, I contacted the SAFECO's rep that was assigned to my claim. She said she had not seen the paperwork. I offered to send it to her and also indicated that I was expecting a check.
The following day I received an email from my SAFECO rep, saying that I needed to drop off my car at ABRA for repairs. I called ABRA to find out more info. They had no info regarding performing repairs on my car. According to ABRA, they still insisted that a check be given to me.
I communicated with my SAFECO rep about this - that was 2 weeks ago. I am still waiting.....
Dont do it!!!!!!!!!!!!!!!!!!!!, July, 2015
If I was able to take away this star I would.... I would NOT recommend this company they will give you a low price at first and then after a year push your bill up 30$ or more. I understand things changes in each state but can I go to another insurance and it be way cheaper they are all about getting their money. Also when you cancel services within your period expect a bill NC motorist, it will be just as much as you regular bill they call it a premium fee (whatever that is) when you ask to speak with a manger no one is available and the representative will leave a message on your behalf.
"Un-Safe" is more like it, February, 2015
They raised my rates 3 times in 2 years for no reason. When I tried to stop them from auto electronic funds transferring from my checking account, they put up a fuss and tried to charge me $184.00 UP FRONT- CASH as a fee for doing so. When I protested, they "adjusted" things and then came up with a good figure for the next two months, olnly to change their minds again and tell me they would bill me $162.00 if I skipped one month's payment.I tried to cancel my policy and was given the runaround.
When I finally cancelled my policy, I was told I would get a refund in about a week. Instead, they sent me a bill for 10 days that they claimed I still owed them for- they claimed I was paying "behind" the coverage dates. They also claimed I had to pay them a $50.00 for an SR 22 renewal fee- for insuring me for 1 more month!
Crooks!CrookCo is more like it.
I just cancelled all my policies after 14 years, August, 2014
I have had 4 policies with Safeco for 14 years. I just had my first claim last month. I backed my car into a pole. Damage is less than $1000. I called in my claim and received the worst customer service imaginable. I left 3 messages for my adjuster without a return call. I then talked to a customer service person who was incredibly rude and short with me. I got 3 online quotes from other companies after spending about an hour on-line. I called the company with the highest rating (which incidentally had rates 10% lower than what I was paying with Safeco) and switched right then and there. I just called back the customer service department and cancelled all of my policies. When I told them I was cancelling because of my claims experience I didn't even receive an apology. Don't give them your business, apparently they don't care whether you are a customer or not.
run while you can, September, 2013
this company is absolutely incompetent at all levels
do not under any circumstance waste your money, customer service is non existence, they constantly claim you have not made payment after you have made an online check payment on their website then they blame your bank and tell you to contact your bank which of course knows nothing about what they are accusing them of.
Rude liars, March, 2013
Filed a claim, and have never been treated so rude or talked to so rudely. The claims adjuster started telling me what they would no do. My car is a 2010, bought new, and this rude woman is telling me that they will only cover after market parts, not Toyota parts because they consider the car used. The car is still under warranty, then she says how they will only cover a rental car for three days, even though the repairs will take seven days. Bottom line, I am getting original parts, and the rental car is paid for by going over this morons head. Horrible ins. company, do not use, they only care about trying to beat you down if you have a claim.
terrible, April, 2013
Thought safeco was good until I had to file a claim. TERRIBLE customer service to say the least. I will not be dealing with them anymore.
Lack of Integrity, July, 2015
I will never use or recommend Safeco Insurance again. I switched to a cheaper insurance company and not only did they bill me for an additional month but they sent me a threatening
letter stating they they were going to send me to a collection agency. To me this company is very unethical and dishonest. They could offer free insurance and I would not accept it from them. I am very disappointed and I will never recommend or use them again!
They stink don't be fooled by price, July, 2015
You get what you pay for safeco is cheaper but when you file a claim they will pressure you into going to there preferred shops and those shops will cut every corner possible we have filed 2 auto claims and takes forever to get car fixed and shop will want you to show them what is wrong with car we have been called sing a car was ready and go to get it and bumper not straight or headlight not straight or grill not straight just on and on and on after 3 or 4 trips they finally got me to take the first vehicle home by saying just bring it by later and we will adjust the grill and bumper now the next claim car is in shop and have been 2 times and car looks worse now from them working on it than it did from the accident 2 months car still in shop safeco keeps saying don't worry its at our preferred shop we have a good relationship with them it will be ok but I have a new car less than 15 thousand miles in body shop and the work they did on it looks worse than the car did from the wreck how is this OK
HORRIBLE!!!! STAY AWAY!!!!!, March, 2015
NEVER AGAIN!!! HORRIBLE CUSTOMER SERVICE! SUPERVISOR TOLD ME "NOT TO CALL BACK" BECAUSE I COMPLAINED HOW THEY RANDOMLY CHARGED ME $350 FOR ONE MONTHH OF CAR INSURANCE! SAYS THEY NEVER RECEIVED SIGNED DOCUMENTS. I NEVER RECEIVED ANY DOCUMENTS TO SIGN, TURNS OUT THEY HAD WRONG EMAIL!!!!! LIVID!!!! THE INCOMPETENCE OF THIS INSURANCE COMPANY IS MIND BOGGLING!!! LET ALONE HORRIBLE CUSTOMER SERVICE. CANCELLED MY POLICY AND THEY REFUND ME $88!!!!!!! OUT OF THE $350 I PAID!!!!!!!! Ugh!!!! THIS IS NOT THE END. STAY FAR AWAY FROM THIS COMPANY! I CANNOT STRESS HOW DISAPPOINTED I AM.
Stay away from Safeco!! Bad service., November, 2015
I have had Safeco for 2-3 years and they have been horrible. Safeco adjuster Daniella Rodriguez never returns phone calls or emails when you need to talk to her.. What's the purpose of having an insurance company when you need them.. They will take your monthly payment but they wont cover you when you're involved in a accident. Whether it's your fault or not, they should cover you. My car was in the shop for almost three weeks waiting for them to pay, needless to say i had to pay out of pocket. Its been a month now and they still have not returned my phone calls or emails.. The last time I spoke with the adjuster, she gave me the run around and then changed her story. I would not recommend them to anyone. Please stay away and go with another insurance company.
Avoid at all costs, September, 2014
Our company was purchased by Safeco and they instantaneously dropped us. Don't even look at or consider this company. As soon as you claim anything they will drop you. I can't give it a low enough rating.
DENISE IS TERRIBLE AND EVERY OTHER INCOMPETENT OP, May, 2014
first off, they had our address incorrect for months and ask me "didnt you find it odd that you weren't getting anything from us?" i don't spend the day wondering when I last got mail from safeco, you might, but I have a life. I called them to find out about a ridiculous charge on my bank account 3x in one week and every time I spoke to someone, I was told "I just updated your address", the next month, address still incorrect.
second off, bank account charged for 'unverifiable dmv report' for my husband because Safeco says they were not provided the correct information. we gave them all correct info from the beginning speaking to the broker. they still managed to charge us 800 for the 'unverifiability' 5 months into our contract and then tell us 'it will be explained on my next billing statement'! how about you tell me what youre charging us BEFORE you charge us! we are told it will be refunded, then they charge same thing again the next month!
then I call to speak to a supervisor several times, before I FINALLY get one, I am disconnected on several times and then one operator tells me 'we just had a fire drill and none of the supervisors are back inside yet' but yet she was answering calls? I find this hard to believe. then when I finally get a supervisor, I am told that we will receive a refund on a monthly basis as a credit towards our bill rather than the same manner they took it which was IN FULL! then I ask for documentation of my account and was 'respectfully declined' my request with reasoning given of 'its ours, not yours' basically and that they would not continue contentious communication with me, DO YOU EXPECT ANYONE TO BE HAPPY ABOUT THIS!! lets see what all they are willing to give the attorney! see you in court Safeco! bunch of incompetent idiots! God help you if you have to file a claim. and the 'good' comments on this site are probably from the employees that work for this piece of crap company.
I asked for corporate number 3x, still waiting
Horrible Customer Service - , May, 2013
STAY AWAY from these people! This company takes your premium dollar, and then, when you need to be paid on a damage claim, will do anything to justify their LOW BALL offer on the coverage amount. Further, their claims adjusters are dishonest liars. Be warned, proceed at your own risk.
Stonewall payment, February, 2015
Safeco customer backed into me --safeco has determined that I was to blame--prob. should have been parked in different town--adjusters need our prayers
car accident and safeco my insurer did not pay, October, 2013
I have been with safeco for about 2 years. I had an accident today and they told me that they are not going to pay for the damages. I pay full coverage each month and they tell me this. I am switching to a different agency. Save your money and dont choose safeco.
Terrible!, March, 2013
Safeco took my insurance premium (which is incredibly high) out of my bank account as expected on the 15th of each month. However, the next day they took out more money - $165 - for absolutely no reason. Looking at it online via my banks website the first draft out of my account says "Insurance Premium" which was correct and expected. However the next day another draft titled "Safeco point of sale authorization" appears and takes out an additional $165. I called and the customer service reps were worthless. They said they didn't see the additional payment. I'm gonna wait a day and call back - maybe it will have appeared in their system at that point. Taking money from an account when you shouldn't is theft - they can't/shouldn't use my bank account as their personal piggy bank! It's ridiculous. I've been with them for 2 years and we've had multiple issues with them taking random drafts from our bank account. If I didn't check our account online fairly often then they could get by with it. It makes me wonder how many other accounts they've taken money from and it went unnoticed. They definitely lost a customer today - at some point you have to say enough is enough!! Shame on you Safeco!
Safe Co SUCKS!!!!!!!!, March, 2015
Safe co is not worth the t p I flush down the toilet if u would really like to get screwed out of money PLEASE U them
Safeco is terrible, March, 2013
Safeco changed their quote after we signed up. So initially it appeared it would be lower than our existing insurance company for the same type of coverage, later they increased to quote and removed some of the coverage options. Not to mention about sending multiple bills for payments that were made already. They also access your bank account without sending new policy or bill. Do NOT use Safeco for your home or car. They don't know what they are doing. Horrible customer service is another one that you get with Safeco package.
Please don't waste your money!, January, 2015
I have had safeco car insurance for almost 3 years with 0 claims and all was fine until a deer decided to ram into the side of my car on an highway.. not a big deal.. it happens and all was fine.. they paid my claim and everything was fine.. or so I thought!! Then they renew my policy and I get a bill for $1200 pm for 6 months.. that's about $7000 for a 6 month policy because they paid for my car repairs... but isn't that why we pay insurance so that you are covered in case of such incidences??! And when I called them they told me that because they paid for my car repairs my premium has increased!! Really.. so when u don't have claims y don't they just pay u back all your money for that year! The most pathetic and sad excuse for an insurance company... stay away unless u know you are never ever going to need to file a claim!
Great until you have an accident, January, 2015
Very nice customer service but can get anything done. 25 days since my accident and they still have not processed the claim or told the repair shop to begin work. I have been told that no further action is needed on my end, all my paperwork is in order but still...nothing....
Have you noticed....., February, 2013
Have you noticed in the previous reviews how any actual customers are voting just 1 or 2 stars, and how there is a sudden slew of 4 & 5 stars with no comments in a very short space of time? That is one way of getting your company's ratings up, I expect, but actual customers are voting 1 and 2 stars - me included. I will not be renewing my policy. Poor customer service, high cost and too many billing issues and problems - there are better and cheaper options out there.
Scum bags, December, 2013
Stay away from Safeco Ins Auto! Safeco will initiate your credit, in hopes it can save its subsidiary Liberty Mutual a few bucks. The lousy entity, parading as an insurance company, breaks the law often, and even holds a precedent or two. Be careful and check your credit report at least once a year because Safeco is known to violate the FCRA. Safeco will also contact the credit bureau and offer them a bogus "permissible purpose" to attain your private information.
Hey Rodney Martin, Jd Stowers and Kenneth Heib you have been exposed
THEY'RE GETTING 1 STAR BECAUSE 0 ISNT AN OPTION, October, 2015
Do not under any circumstances go with them! I was side swiped on my rear back side by a guy trying to pass me coming out of a restaurant. Filed a claim, and was told that they would "have to get pictures of the car and the other guys side of the story but most likely it would be considered his fault" 3 weeks later, I decided to call and check up because the lady had "forgotten" to send me her contact information so that I could email her the pictures and a copy of the police report, only to find out that they had ruled it my fault 2 weeks ago. Why wasn't I contacted? And better yet, how could you come to that decision without looking at a picture of my car or the police report. To make matters worse when contacting her supervisor, we found that the other company had taken fault, first but ours had decided to take fault and issue the other guy a check. However, after talking with the girl her supervisor said that "he had been mistaken" It's RIDICULOUS. We are in the process of finding a new company never have seen such awful customer service in my life.
The worst ever, April, 2013
Just hope that you never have a claim. Their settlement offers are about 50% of what they should be. They are terrible.
worst insurance company , May, 2015
During a car accident, my car has been totally lost. It is not my fault. safeco agree to pay me 100%. the value of my car was 15.5K. first time they said the car is only worth 1.1K. I talked to them again. they asked me to collect the market price from 3 car dealer. I did. the average price for that car should be 16K according to the market . then they give me another 1k. totally they gave 12k for my 15.5K car . I did have time to deal with them. I have not talk to them again. It is a bad company with no morality.
terrible ins company, April, 2015
Was in an auto accident with a safeco customer who pulled out in front of me and safeco screwed around until stature of limitations was up and refused to pay my chiropractor bill
Had to fight for a rental car!!!, February, 2013
We had our car broken into. Safeco took a whole month to repair the glass. During that time we had to get a rental vehicle. We first payed out of pocket because our incident happened on a holiday. (After being assured that Safeco would cover it) after that Safeco was questioning as to why we had the rental car for so long. This is all while they took a whole month to order new parts a couple of times. Anyway this company did not present them selfs in a professional way and our claim manager seem to be some dimwit!
Bad Experience, June, 2014
I signed for Safeco Car Insurance through Ross Agency. I was told the price of the insurance I had was going up. Having been with the agency for 40 years I agreed to switch. My premiums were $429 for 6 months. I was happy.
A month after I switched, I had an accident that was my fault. My car was totaled since it had 194,000+ miles. There were no injuries. After investigating, Safeco determined they would pay me $4500 of which I received $4000. I learned later that the cost of the whole accident was $6000.
In a few months when my insurance was renewed for another 6 months, I was shocked to receive a bill for over $900, a $503 dollar increase, over 100%!!!
I called Ross agency and talked to the owner. He told me that what it was and I had to pay it. He also told me he had looked for a cheaper rate but found none.
Now I am a 61 year old woman who before the accident had 2 tickets in her lifetime and the only other accident was my car was hit by a deer.
Safeco was totally out of line with their pricing.
I have since moved to Miller Agency and they found insurance for me for $572 for 6 months. While Safeco was great on the claim, I would have paid for my accident in 2 years with premiums. I would not recommend Safeco.
TERRIBLE!, March, 2013
We were with Montgomery Insurance, they bought out Safeco and stuck us with them. The only paper we received was our new insurance cards. In December my husband purchased a new vehicle that changed our premium by $13.33. Not until MARCH were we notified, by the DMV for lapse in coverage. THEY CANCELLED OUR POLICY OVER $13.33. When our renewal was up anyway! I guess picking up the phone was too much, they'd rather just lose business. The representative, Suzette was extremely rude and had no communication skills. It was like she was reading from script.
Don't buy into this....
STAY AWAY, May, 2015
Had a car accident in December - STILL fighting to get the medical bills paid. I have been the one getting the paperwork to them! I am doing ALL of the work....and still...no payment. My A+ credit is ruined, now I am in collections for bills SAFECO should have paid. STAY AWAY from Safeco!!!!!!!
Their Insured hit us-not insured with them, May, 2015
Wow, what a rotten experience from a claims standpoint. Their insured pulled out from a parking space and hit us, after the police came they took her away in handcuffs for DUI, you would think with this would make the claim be easy. Found their claims handling experience and competency of their staff just awful. They insisted on only paying for aftermarket parts on a car that was less than a year old. Could never get them to return calls or respond in a timely manner. They gave our email address out to their insured. As long as you never have to have a claim, they may be fine, but in my opinion you should run, not walk away!
Worst Insurance Company There is, March, 2013
This is not a company. They are unorganized and lie to their customers. They will screw you over any chance they have. Nice customer service but once you get passed up you start getting hung up on. Do not do business with this company. you will regret it
BAD SERVICE, March, 2013
this company is so far the worst company yet i have found! for many reasons i will list a few below
1)Super high cost
2)Super unfriendly customer service (told me to go screw myself)
3)was supposed to remove account information when i got my new insurance company 2 days before this was supposed to kick in gear they ended up socking me 70+ in bank fees and sent me a letter demanding 28 dollars and change for returned check.
I WOULD NOT RECOMMEND THIS INSURANCE COMPANY FOR NO ONE I NO I WOULDNT LET MY WORST ENEMY GET IT THERE THAT BAD!
Total Loss Claim, October, 2015
2005 Acura TL. Got my car back from AAMCO from a $2900 transmission service. 16 Hours Later A Old Lady Hit My Girl On The passenger side turning the car 180 degrees totalling the car (steering wheel air bag deployed,jammed driver door, damaged grill, headlight, etc). Arrived at the seen and all the bystander were saying she was speeding. Long story short made a claim, and the adjuster was only trying to pay $600 out of $2900 that I had paid for the transmission, not even 10 miles on transmission. After hearing that I've decided to get a lawyer to help fight this with the ladies auto insurance making her pay for the car installments that was about $4000 (engine services, alarm, and tires). MY INSURANCE, THE PEOPLE I PAY MONTHLY TO INSURE ME, TOLD MY LAWYER THAT BASED ON THE INFORMATION WE GAVE THEM AND THE OLD LADY GAVE THEM, THAT MY GIRL IS A FAULT!!! AREN'T THEY SUPPORT TO BE ON MY SIDE? SHE WAS SPEEDING GOING ABOUT (60+ MPH BASED ON BYSTANDERS INPUT) ON A 35 MPH STREET. AND MY GIRD AT BLAME!!!
Results: I have to pay the $500 deductible, lose a very nice car, lost $2300 on a transmission service. $360 on tires, $700 on alarm, $150 on engine service.
Worst insurance company, horrible coverage and horrible service. Never had a company that would be fighting on the opposite side.
Don't Get SafeCo!!, December, 2012
They treat their customers with total disrespect and are not interested in investigation/discovery of the truth in an automobile accident. They take falsified information from "eyewitnesses" who were not at the scene (proven by police report) and are completely and utterly incapable of determining who is at fault by the damage on a car. They are a worthless insurance company who have incompetent claims adjusters.
Great claims service!, June, 2016
I was in an at-fault accident on the freeway, they handled my claim quickly and were very kind about the entire situation
Bad customer service, February, 2013
Newly married and they have done nothing but take advantage of me and my wife. Our agent told us to call her if we need her and she would send us nasty text telling us she will not help us. Our agent had safeco keep charging my parents and me for my truck.
WORST company do deal with. EVER, April, 2015
They will look to screw you any way possible. One of their insured drivers hit my parked car. Got police report. Stated that their driver was 100% at fault. Company said they would pay to rent a car. The problem is they stopped paying for the rental as soon as the car was fixed. Body shop doesn't release cars till they are paid by the insurance company. Most insurance companies overnight the payment or transfer funds electronically to the body shop to release the car. NOT SAFECO. They said the check will go in the mail (lol). Stuck paying for extra days of car rental for something that wasn't even my fault. THIS COMPANY SUCKS
Customer Service, January, 2015
These people that are employed by Thomas George Associates @ P.O. Box 130 East Northport, NY are the RUDES people that I've had to deal with. Safeco should be careful who they allow to service their customers. I will NEVER deal with this company again. BEWARE!
Beware of their scamming, December, 2015
We were switched over to Safeco due to company change. Since June 2015, it's been nothing but headaches (putting it mildly). Like many others, paperwork not processed correctly. Data entry info. was either not entered or entered incorrectly. They placed us on full coverage without our concent. We faxed proper papers to place us on our choices, which was received and processed. Only to learn days later they changed it back to full coverage. 7 different representatives from June thru Dec. All of which had conflicting information on our policy. We now canceled by phone and asked to have a confirmation of the cancelation sent via email. The end of the reps statement was ok BYE! So yes very rude and unprofessional. My summary, I do believe they should be investigated. Something just isn't right!
I was very disappointed with Safeco, October, 2015
I had cancelled my policy and still got charged. It is taking too long for this to be reconciled. I would not recommend this company for customer service!!!
need to shop again, January, 2012
seems every few years a different company has better rates - wish it wasn't that way so a person could keep the same company
Nevada Resident Beware!!!!!!, December, 2012
I changed to Safeco due to the cost. I was adding another car on my policy and discovered that they canceled my insurance on the same day due to not providing 6 months of previous coverage. Unfortunately I NEVER received the letter. I immediately obtained new insurance however Safeco did not report my coverage to DMV. I submitted the information to DMV and yet again Safeco neglected to verify it with DMV. I now have a suspended registration and if this cannot be corrected will have to pay a fine of $250.00. When I contacted their customer service, I was informed that they will take care of this within 3 business days! This is their neglect and it should be resolved immediately. So if you do not want to receive a fine through DMV and you want professional service, I recommend DO NOT USE SAFECO. I am now with Progressive and have received excellant customer service as well as price.
Worst Customer service from Claims, April, 2013
Very bad customer service from Claims department. Unilateral decisions to asses the repairs. do not even care to inform about the repairs and forcing to allign with their decisions
cost too high, January, 2012
Cost is becoming too high for me now due to changes in my life and being with them for a long time I am supposed to get some credit even though I ws involved in two accidents that were not my fault and was not given ticket by the cops.
Goji-Safeco Saimese twins, July, 2015
After filling out an online inquiry to get vehicle insurance quotes I got a call from a Goji employee. I went over the declaration page from my current insurance and was assured that after checking with other companies, the best duplicate coverage available was with Safeco and that Safeco offered much more for less money. However I quickly discovered that the policy written was missing many key elements. For several days I tried to reach the Goji agent (by phone message and email) with no response. Finally I called the main Goji number and kept getting transferred by the automated system until I was speaking to a Safeco agent. Then I learned that it is a common problem that the Goji employees don't include essential elements in order to lower the premium and get the new customer signed up. When the missing elements were added to the Safeco auto policy it increased the premium by $500 which was the same price as my current carrier that I have been with for over a decade. I also learned that Goji is just a branch of Safeco. It is an incestuous relationship and their methods are totally unethical.
cheater and liar, June, 2015
SAFECO policy holder hit my car and my car got total loss, i file claim with SAFECO and i had police report where their policy holder admit his fault and even photograph clearly indicate his fault, SAFECO claim agent is saying that their policy holder is not in contact so i have to wait, since week i wait and no one care about. Enterprise car charge me around $200 and i had only one car for my daily work. Since one week i m suffering and i m getting response that I have to wait until 30 days till their policy holder wait. I m tired of it and going to file police complaint against SAFECO and their policy holder. The strange thing i found that they do not have email address of policy holder they relying only on his phone call.
Worthless during claims process, January, 2016
I had a claim and my car was totaled. I was not at fault. I did have to make a trip to the hospital to get checked out. Was moved to multiple adjusters for the vehicle claim. First guy didn't deal with totaled vehicles. He was responsive but not his department. The total claim adjuster was worthless. I received a settlement amount in a reasonable timeframe but when I had questions they wouldn't respond. I sent multiple emails and calls and no response. I finally called the general number and asked for the adjusters supervisor. That supervisor was responsive and even responded during non business hours. At that point I finally said forget my questions and send me the check. They wore me down. I gave up and took their offer. Great ploy on their part. I thought maybe I ran into a lazy or overworked adjuster and wrote it off as bad luck.
Now I had a medical claim. The medical claim adjuster was aware I went to the hospital to get checked out. Said everything would be covered. No worries. I filled out all their paperwork. Then I start getting past due invoices from medical providers. I call Safeco and they say they never received any medical invoices. Huh? OK. So sent them a copy of one of the invoices I had received. Email got bounced back. So I send from a different account and ask them to respond that they received it and will pay. No response. I ask again the next day. No response. Ask Again, no response. I call the adjuster on the direct line and it goes to voicemail and the voicemail box is full.
So I ask myself, what are the odds that I ran into the two worse adjusters they have? Pretty slim. Must be a systemic customer service issue on their part.
Funny thing, both of the people I dealt with were Senior Claims representatives. Just pray you don't get a regular claims adjuster if this is who Safeco promotes....
I'll be canceling at renewal and tell my agent of their terrible customer service. Hopefully my agent will stop recommending them.
Horrible All Around - STAY CLEAR!!!, May, 2015
Was in an accident, the first in 20 years; other driver at fault and even cited by police. Adjuster called late the following morning the day after the accident and from there it all began. She talked to me like I was at fault and her emails were rude and ignorant. Was eventually passed on to next level since the other driver now claimed it was my fault. So months go by and now it heads to arbitration. Not one person from Safeco ever called or followed up with a simple email. The only was I knew what was going on was when I called to ask. Here the other insurance company sent letters every 45 days but not one thing from Safeco. Months go by again and I call the other day for an update. Seems arbitrator ruled no decision against either driver and sent info to Safeco three months ago, but yet Safeco just filed it away, couldn't even send a letter. When asked why they couldn't even send a simple letter to me, they had no answer. Asked how another drivers insurance company could send me letters every 45 days and nothing from my own insurance company, they again had no answer. Well Safeco, your lack of communication to your client fails and we will be dropping you veryyyyyyyyy soon!!! Disgusted and extremely disappointed.
WOSRT COMPANY! HORRIBLE CUSTOMER SERVICE, May, 2015
On April 11, I got into a car accident and the other individual was a drunk driver who cut me off. I could have seriously been injured, but what Safeco did to me was much worse. That night I called Safeco to file a clam and 3 days later an adjuster followed up with me. The adjuster took my statement and then told me they would be in contact soon. 4 days go by and I never got a call from the adjuster so I called him, and found out that he had gone on jury duty and thought it would be okay if that was something I didn't need to know. So I called, and filed my complaint then I got assigned a new adjuster who told me that I needed to talk to Allstate, the other individuals insurance company to get reimbursement from my vehicle. They made me do all the work of pulling the other insurance companies hand, and they didn't help me once. So I stopped calling Safeco cause I realized how useless they were, and dealt with Allstate on my own, and did the best I could do. This entire time my vehicle was totaled, and therefore I was jobless cause I work out of my car. I was incredibly upset with the lackadaisical understanding that Safeco had with my situation. So when all was done Safeco decided to give me a call to let me know that I still owed $70 for the following moth even though I had been carless and their was no need for insurance. This company is cheap, useless, unhelpful and most of all GREEDY. I am so glad to have left this company and I advise anyone else to do so because they are cheap bastards who don't really care about their customers.
2012 Ford Fusion, January, 2015
My car got totaled in a car wreck (not our fault). Took 20 days before I was finally told that it is totaled. Short changed me on my car's replacement value. The money I received was not enough to even pay for a six year old car model. Never again.
Evil and very Crooked, May, 2015
We were not with Safeco but the girl that hit my son was insured by them. First, Cynthia is truly an idiot. Then, she gets on the phone and instead of just asking what happened, she asked very leading, insinuating questions. The damage to my son's car is very clear and explains exactly what happened. Today she says they are taking 90% responsibility to their insured and 10% to my son. He has no responsibility here. The collision place is in shock they are even trying to say he did because, as I said, it's very clear. I'm calling the Insurance Commission today and I'm getting an attorney. We've had to deal without a car for 2 weeks while they have taken their time. She then tried to twist my words around with me so I let her know how evil she is. Pain and suffering is not just physical. I don't believe in suing but in this case, I will get whatever I can because they are horrible, horrible people. They should be ashamed.
Got in an accident and was not my fault., April, 2015
I got in a nasty accident, two ladies failing to properly yield at a 2 way stop. I got slightly t-boned by one and hit by the other. I was sandwiched. Luckily, I had a witness who testified on the police report, other insurance companies accepted fault on the claim next day. After all the dust settled, I was left with 8,000, my broken car and 5K paid off toward what I owed, sucks! It is what it is. I totally lost since I paid so much for the vehicle new. Safeco setup a rental for me and at the end of the service, I was stuck with a bill of 290.00. Insurance company didn't mention the costs on my end, no heads up. Didn't care. They are like robots, they scan your policy and immediately follow protocol, no heads up, no nothing.
Once everything was settled, I ask my agent to quote me on a new sports car I was looking at buying, they quoted me 600 for just liability! I felt stabbed in the back. 6+ years down the drain, its obvious they didn't want me back.
I go in search of new quotes, everyone is quoting me what SafeCo was charging before the accident, 157/mo and were actually cheaper with a lot of the same services. SafeCo thinks I'm now a liability even though it is 100% proven it wasn't my fault. I feel used. Screw them!
worst worst and worst compani, October, 2013
my name is ray I was safe co customer for couple year im not happy with this company at at all pleas do not deal with this company for more info call me 760 5806142
for save money and tine do notttt deal with this company is not recommended before doing any thing call me I tell you about this company I shouldn't call company
Unprofessional insurance company, November, 2014
The worst service I have ever experienced. Super irresponsible and bad management! Even you had terminated the insurance, they still kept charging your credit cards.
Easy to deal with both in Service and Claims, February, 2013
I have had Safeco Insurance now for 4 years. I have had 2 claims with them so far and both were not at fault and both have been fully covered so far. The first claim was in September after I got married and we were on our honeymoon. My vehicle was parked at home while we were gone and someone had done a hit and run and damaged my car. I spoke with my agent upon return and he advised me to get a police report and a repair estimate first before filing the claim because it will speed things up. I can say things definitely went fast and smooth. It took me a day to get things squared away with the police. I called in the claim to Safeco and they set me up with an appt. to get my car looked at the next day. The next day after getting an estimate on my car I spoke with the rep and they were waiting for a copy of the police report to insure my claim was going to be an UIM claim. It took approximately 2 days for them to verify the information and the next day I had a check in the mail for the repairs to go to any shop I pleased.My second claim I was rearended while waiting to make a left turn. It totaled my vehicle and I had(still have) back and neck injuries. The other party's insurance I went through for the property damage portion of the claim, which was Mutual of Enumclaw, and they paid out within 2 weeks of the accident and gave me a rental car for 10 days to find a replacement vehicle. Safeco is handling my injury claim because I have PIP and they pay that out immediately instead of waiting to settle like Mutual of Enumclaw would. Safeco keeps regular updates on my injuries with monthly phone calls to see how I am doing and if I will be continuing treatment. The Mutual of Enumclaw claim rep hasn't spoken to me once since the initial contact where they accepted liability to see how I am doing. Safeco has paid out every bill they have received the next day and is in contact with me via phone and email.
Safeco from an Agents perspective, April, 2014
I am a licensed insurance broker meaning we can choose many companies with which to do business. I originally chose Safeco because of the price and the fact that I could increase my coverage and still save money. Personally, after reading through all of these reviews, I would say to each poor review that about 90% of this is up to your agent. If your agent isn't representing you, then the blame needs to go on them! In most markets we work (we're licensed in many states) Safeco is the most affordable option for my customers as well as the best choice for coverage. I have written hundreds of policies with Safeco and there have been claims on many policies with highly satisfied customers. And believe me, we have other choices for our clients. Call us if you want to have more information or options with other companies. 775-826-1559 call Cody Johnson
Happy to be with Safeco, March, 2012
Prompt and friendly customer service and claims adjusters. Claim was quickly settled. Never a problem. Good coverage - Good company - Good Price.
Satisfied, July, 2015
I've read through many comments on SAFECO as well as other Insurance Co. It appears that the majority who comment are dissatisfied customers. I just want to add that all of my dealings with Safeco has been excellent, both in customer service and in correspondence.
customer service has always been geat, February, 2015
I've had several claims (hit and run garbage truck, coyote running in front of me, lots of windshield dings) and they've always been courteous and efficient and solved my problem in a timely manner with little effort on my part.
insurance claim, March, 2014
filing a claim shouldn't make u feel like you be interrogate. you want to feel comptable an not be interrogate
Love this Company!, March, 2014
I absolutely love this company. We've had them for many years and always been very happy with the price. At the end of Jan. 2014 my family and I were in a horrible car wreck. The adjusters have been FANTASTIC!! So prompt, courteous and caring. My youngest was only 3 weeks old at the time of the accident and the compassion for how scary this was for us has been so touching. I couldn't dream of going to anyone else after such a wonderful claim experience after such a frightening event. Thank you Safeco!
Forced into SAFECO, other carrier closed in NH, October, 2013
When I found out that the insurance carrier I have had for 25 years was pulling out of NH i was not happy. I had heard bad things about SAFECO. I have had very minimal claims in the past 25 years, mostly all windshields from damn trucks that do not tarp their loads. Well afte just under 1 year with SAFECO, I hit a raccoon with my BMW. Looked very minor to me, no paint damage, just a few plastci parts doen low. I took it to my body man,and it was a $1700.oo claim, BMW,go figure. Well I was very happy, the SAFECO adjuster was professional and I got mycheck in record time. I stand corrected, now if they only keep my rates the same.
Provided me good policy for low price., November, 2014
Rates have gone down for me. Ticket fell off my record. Customer service is there 24/7 to help. They have good coverage options too.
Safeco, April, 2013
I have been with Safeco for years and their customer service is outstanding. They were Very promt in the claim process and took care of me. My agent did not lie about the premium was up front and said as long as I was honest about violations and accidents the premium wouldn't change and it didn't.
Given the run around for over a year ...., June, 2017
Safeco added my roommate on as a driver without my permission and then called me demanding their personal information for the policy. They said they ran my address and found out that someone else lived in my home and added them as a driver on my car. My roommate has their own car and own insurance and NEVER would drive my car. They refused to take them off my policy. They had me sign a waiver saying they would never drive my car and told me they would remove them after I did that. I signed the waiver, but they still refused to remove them from the policy and increased my rates by $200! I finally got a customer service person on the phone that said they had the waiver and she would remove them. 1 week later I get a message from them saying they have added them back on and need their personal information. NO WAY! I struggled with this for over a year and after being lied to and this done behind my back I can not trust them. I have moved on to another provider.
Disappointed very disappointed, February, 2017
I have had cars damaged and repaired befor but I have never been treated like I was by Safeco - damage to my trucks fender - I bumped a pole in a parking lot - the wanted to be the sole estimate of damage - the guy did the estimate in 30 seconds didn't even pop the hood and said don't worrry if there is anything else we will find it as we work on the vehicle:( - I have ran a shop for years so when I told him I would just fix it myself he low balled the estimate literally gave me a list of after market item off eBay and some from a wrecking yard including wiring . Never use them period , consumers ins treated me great for years but my insurance salesman changed company's and said just move your policy to safeco . Never again
Bait & Switch-Raises premiums after initial period, January, 2017
Went with this company through a broker because it was the best deal. At my next renewal, they sent the new rates. My premium sky rocketed for no apparent reason. If I went with the pay in full option, it would be 15% higher than before with the pay in full option. If I did the payment plan, it was going to be 21% higher than the previous premium on a payment plan. It is now the most expensive of all the options I have. Switching to a new provider.
Crazy High Cost of Car Insurance, January, 2017
My Safeco car insurance shot up 80% in one year with no claim at all over the prior 4 years!!!! I found alternative insurance with the same coverage for 60% less that Safeco. Never using them again.
As bad as it gets, December, 2016
Safeco's inability to clarify its rates for me when I decided to cancel my policy after an accident led to a MASSIVE rate hike, and their subsequent referral of my account to the most belligerent collection department left me with a bill of over $200 on a cancelled policy that I finally agreed to pay just to end the frustration I experienced in trying to get clarification from them. DO NOT INSURE WITH THESE GUYS... How they maintain their business is an absolute wonder of the world.
Not there when you need them!, November, 2016
My daughter was in an accident on October 19th and I am still waiting for the settlement check over 1 month later. I have talked to numerous different agents and departments through this process. Most were nice people, but the bottom line is that the details were not taken care of. I had a change in address that wasn't noted so the check got sent to the wrong address and then when they put a stop payment on the check they reissued the check to the same wrong address again. Now, I have to wait until after Thanksgiving to hopefully receive a check, which will be 5 weeks after the accident and we have been out of a vehicle the entire time. Poor customer service. Use a different insurance company!
Terrible Service, November, 2016
I got in an accident 6 weeks ago. Haven't approved claim yet. Keeps giving me the run around. Won't return phone calls. Said I was going to call the insurance commissioner and finally got a call back. Extremely rude. I have never had an insurance agency treat me like this. Accident wasn't my fault???
Can not reach to my adjuster., November, 2016
My Safeco adjuster, Terrence Newman, he is extremely difficult to reach with a phone. He never call me back even I left many voice messages with my contact number over several days. I do not usually write this kind of review but I need to fix my car in reasonable time frame but if my adjuster is not reachable, it is extremely difficult to do. I feel I am wasting
time and money with dealing with their luck of customer service.
Car accident June 2016, August, 2016
My advice to everyone is, DON'T EVER USE SAFECO INSURANCE! My accident was on June 24th. A semi hit me, and it was their fault. It took them a whole month to even contact the other insurance company about the accident!!!!!! The guy I have been dealing with tried to give me the easy way out for him by paying the $500 deductible when it wasn't my fault, otherwise they might have to take them to court. I denied to because the other company should be paying for everything. All he has told me in the mean time is that they haven't been able to get ahold of the company. This guy hasn't been a help to us whatsoever! We couldn't even get ahold of the customer care line. They gave us a call when I was at work, I've called them 10 times since and two voicemails and haven't gotten a call back. After all this time I'm still paying for my totaled car, and have been borrowing a family members car for over a month now. It's been over two months and I should have some sort of word on what's going on. DO YOURSELVES A FAVOR GUYS!!!!!!!!!!!!!!!!!!! DON'T EVER USE SAFECO!
Go anywhere else!, August, 2016
Worst company every. Will use delay tactics to push you over the statute of limitations. Not ethical. They don't respond to voicemail or email.
Crappy Company filled with scams, July, 2016
This Co. has the worst customer service. Every single person I have spoken with has had the rudest attitude. They insured a client who rear ended me and refused to speak with me on the issue for over 2 months. I was apparently switched over to a different insurance adjuster from the initial one due to her moving states, without one word being said to me and after my multiple attempts to get ahold of her to check the status of my claim. They toyed me around so long that they are claiming they will not cover my medical bills due to a large gap in seeking care; again I could not get ahold of anyone from safeco for over 2 months. When it came to fixing my vehicle that was a fight all on its own, although the police report clearly stated the accident was of fault done by their client whom of which received a summons as well for careless driving.
Terrible service : (, June, 2016
Cannot get my payment or personal information correct!
Got me in trouble with DMV because of their new payment system and they still can not get it right. All the trouble cost me 3 times what cost of the insurance...
scoundrels, June, 2016
They never bothered to tell me I owed $42 and sent me to collections. Seriously, just call me and say I owe $42
Worst Experience With a Company I've Ever Had!!!!!, June, 2016
This is by far the worst customer service experience I have ever had!
1. We are active duty Army and moved across the country because of re-stationment. I called to change the address of residency for out auto policy and renter's insurance prior to our move, to our new residency. Come to find out the idiot who I changed the address with "accidentally" cancelled our policy. So the entire drive across country, we were uninsured. When we arrived at our new place I called to get the renter's insurance proof of coverage emailed over. Come to find out they messed it up and didn't have it for the correct address because they "couldn't find the address" (because it was a new apartment building built within the complex). So upon arrival from our drive across the entire country we had to sit in the rental office for an HOUR getting this squared away before we could officially sign our lease!!!!! All because of ANOTHER ERROR ON THEIR PART!!!!
2. When we cancelled they told us we would be able to set up a payment arrangement with them to take care of the final balance. Well, they sent us a final bill which we did not receive in the mail until after the due date, since they sent it to OUR OLD ADDRESS in Oregon, even though we'd changed our address with them. Upon receipt I called and explained to them. Sure enough a week later I receive a letter in the mail from their legal team. Ridiculous because again it WAS THEIR ERROR!!!!!!
3. I set up a payment arrangement with the legal team for three payments to come out of my checking account. First payment came out no problem, second payment came out no problem; yet I get a call from the legal team saying the second payment bounced (NSF). Well I call Safeco and they tell me that the payment came through and posted and gave the date of post and everything. Some fishy crap going on here! Not only that the law office threatened to put a warrant out for my arrest, but to sue me, EVEN AFTER EXPLAINING THE MAILING ISSUES!!!!
pay little and get less, May, 2016
Safeco seemed like a great deal and we were going to sign on. However we didnt want to sign digitally but rather wanted to receive the documents in the mail. Oh they were SO efficient they took the money from our bank before we signed anything. Seemed fishy. Went to our original local insurance who we could talk to face to face and got the same low price. and decided to cancel Safeco. They are not so efficient about giving money back. We are STILL WAITING. Makes me glad we didn't have to try to make a claim with them. They want to take your money, but not pay what they owe.
extremely slow paying and bad customer service , December, 2015
Customer service very poor. They don't keep you updated even though they say so & so will contact you. Been without my car for 2 months since they won't send final payment to collision shop. "Check was mailed yesterday"....stopped counting how many times I heard that. Field adjustor extremely slow communicated with collision center.
PLEASE don't use Safeco.....huge mistake.
rip off!!!, April, 2015
I cancelled a policy right after i paid and my vehicle nolonger needed insurance and rather then paying me for the month my vehicle was nolonger insured for they change me again full price the next month... i didnt even own the vehicle anymore.... WORST INSURANCE COMPANY EVER!!!
Rates skyrocket after 20 years!, April, 2015
We have been with Safeco for 20 years and not once did we ever have any issues. Then in last 12 months, our rates for Auto/Home have gone thru the roof. Our auto went from $325/mos to $662. Our homeowner policy pretty much stayed the same. The offered NO explanation and didn't care one bit about loyalty! My agent for Safeco was AAA and they tried to inquire about a reason and they wouldn't tell them anything! Even when I threatened to cancel, they could care less. We found another national carrier that saved us with Auto/Home over $5000/ year. Other quotes ranged in savings from $3200-4500 per year. So SAFECO, in my opinion, was looking to rip off my bank account. These companies do whatever they want and offer no explanation to their customer! Screw them! Their underwriters are there to make sure that Safeco's bank accounts are getting full with our hard earned money and then turn around and double my rates after 20 years! I'm taking my business elsewhere and others should too!! Good riddens Safeco!
Customer Service is Horrible, March, 2015
I would leave them 0 stars if I could and wish I had read these reviews before. They truly do have the worst customer support and in general are horrible.
Was with them for a year and then I get a letter stating that they don't want to renew my insurance. After looking into and resolving the matter, they let me know a few days before the renewal date that they will renew it. However, with out telling me, they jacked up my rate by an additional $100 dollars and the only way I found out was through the bill. I immediately cancelled and searched for a new provider but they still charged me for the higher rate that I never give consent to for the 11 days I was under them.
Called and tried to explain with their support but they were not helpful and rude!
Customer Service, February, 2015
Customer service relating to claim settlement was unacceptable and required the involvement of Department of Insurance to improve the handling of the claim.
worst insurance company we have ever dealt with, February, 2015
They will not pay reasonable claims. they will lie. they will delay. they are incompetent. they do not stand behind their policies. They are only in this to make money, and that means the customer comes last. Avoid this company at any cost. They are fraudulent at best.
CROOKS do not deal with this company, February, 2015
If I could give zero stars, I would. I never even started my policy with them for home and auto, they gave me a quote and it sounded good. I set up auto withdrawl and called to cancel my current insurance. My current insurance beat their quote and I called the agent back to stop Safeco from drawing out money. Needless to say it was already done, so they sent me paoers to cancel policy, by the way had never signed papers to start the policy. That was on January 23 with a January 28 start date.So cancelled before it started and here I am on February 9th and they still havent out my money back in my account...claiming they released funds but it is my bank delaying put it in my account....my bank says there is nothing pending to go in my account. .....fast to take your money but not to give it back. Crooks thats is all I can say.....
INSURANCE FRAUD. WIRE FRAUD., February, 2015
I called to get a quote from safeco. The quote seemed reasonable so I gave them my credit card # and scheduled for the policy to begin the following week. Later the same day I got a quote from State Farm for much cheaper so I called SafeCo to cancel my quote. My policy hadn't started yet so I didn't anticipate a problem. The representative informed me that they would cancel my policy, but would still bill my card on the scheduled day for $450. I informed them that the policy didn't start yet and they didn't have my authorization to debit anything from my account. They still debited the money. The rep assured me it would be refunded within 3 days. It was not. I called back and they told me they put a 2 week hold on it. Almost a month later I still have not recieved my $ back. STAY AWAY FROM SAFECO INSURANCE AT ALL COSTS. DO NOT TRUST THEM REGARDLESS OF WHETHER OR NOT THEY ARE THE CHEAPEST.
Worst customer support ever , January, 2015
I was told Safeco was a top customer rated company. Boy was I given the wrong information. They continually raised my rates for auto and home owner insurance. I have a perfect record for driving. Customer service was the worst I have ever experienced with an insurance agent. When I finally had time to research other insurance companies, I found that I was being taken advantage of by Safeco. I switched everything over immediately.
Filed a claim 3 days ago., November, 2014
I'm sitting here, right now, waiting to get in contact with an agent. One left me a voice message, and I have called 4 times during business hours to try and get in touch. It's not looking promising. For reference, my car got a minor rear ending accident, totaling under $500 in damage. The car is a 2015 WRX. I'll try again tomorrow, I guess...
Auto insurance claim messed up, October, 2014
I had to file a claim when a Safeco insured driver t- boned me. Worst customer service when the adjuster first refused to pay liability, then someone else called me with a quote to but out my car and then I get a mail saying I am responsible and have to pay??? What kind of a company do they run? So messed up! and now I'm left wondering where I am in the process. So it is not only an issue if you have insurance with them but also if you have to deal with them in any eventuality!
Poor Service, October, 2014
Would not pay full damage claim on my car. Terrible customer service. Apathetic claims reps.
Slow reimbursement. I spent a lot of time on little results.
Do not recommend this company!!!!!
Great Service and quick response, July, 2015
Great Service and quick response. Prices are reasonable and our agent is great. I would recommend J. Jacobs and Associates Insurance in Lake Orion if anyone is looking for a great agency
nothing but great things to say, February, 2015
in a traffic jamb and hit a van in the rear, my fault of course, happened on Saturday around noon, Safeco contacted me approx. 4hrs later on Saturday!! gave me claim number, gave me adjusters name and phone number, gave a confirmation number to pickup my rental, they recommended a body shop in my area which I planned to use anyway, went Monday morning to get estimate they done had my information, got truck scheduled for repair, got loaner!! Safeco, you are awesome...............
Safeco Adjuster Andy Bilbrey of Lubbock TX, May, 2018
Do no by any means Speak to adjuster Andy Bilbrey JR of Lubbock Texas without an attorney. Andy Bilbrey is an absolute crooked piece of crap. He will threaten you for attempting a frivolous law suit and try to intimidate you in any way he can to try and get his way. Andy Bilbrey JR lives in Lubbock, TX and his address is 5819 80th Street Lubbock, TX 79423 His work cell is 806-324-3089. His personal Cell is 806-620-6624. His wife’s name is Emerald Bilbrey...equally as trashy
Safeco Adjuster Andy Bilbrey of Lubbock TX, May, 2018
Do no by any means Speak to adjuster Andy Bilbrey JR of Lubbock Texas without an attorney. Andy Bilbrey is an absolute crooked piece of crap. He will threaten you for attempting a frivolous law suit and try to intimidate you in any way he can to try and get his way. Andy Bilbrey JR lives in Lubbock, TX and his address is 5819 80th Street Lubbock, TX 79423 His work cell is 806-324-3089. His personal Cell is 806-620-6624. His wife’s name is Emerald Bilbrey...equally as trashy
I wish I had looked them up before I switched., July, 2017
I asked for cost of same coverage I had from travelers, thought I was getting the same coverage- totally not true. My son's parked car was hit, no rental coverage, no loss of use coverage (although mysteriously my car has loss of use coverage.) Claim estimated 10 days to fix, he got his car back from Erik's Auto Body, CA 53 days post accident, I had to pay the $1000 deductible AND over $2000 to Hertz for his rental. Safeco's response? Sorry about that...
PATHETIC!, March, 2017
This company is horrible. I'm not sure how they treat they're clients, but don't get T-boned by one of they're clients! It took them over 4 months before they would even talk to me. Called numerous times without a response. They refused to pay for a rental car. They told me they weren't paying anymore for this vehicle because they got a over $3000 tow charge for it... but you're company left it in tow, why am I eating your costs!? I'm still in the lawsuit over medical bills and personal injury with them. They had my car in the tow yard longer than I had to drive it, put 65% of my household income out of work for a month plus, had to move in with people out of state, and I couldn't even get a rental car nor enough to actually replace my vehicle. I finally got to the point of being so frustrated with them I sent in my title as asked; I then receive an email stating they still needed an address to mail this insufficient check to... I had to tell the lady, it's on the same paper you got the claim number from! Idiots!!! Avoid at all costs if u can.
Customer Service ? STINKS, December, 2016
I went by the agents office and waited over 15 minutes to speak with an agent - explained my one simple question - waited for her response - her answer had nothing to do with my question - Now if they do not have the skills needed to answer a simple question; how can the customer expect them to be able to handle something such as a complex claim or a billing question. Use at your own risk and expect total frustration if you have a claim.
Safeco Works Against Me, March, 2016
Safeco is my current insurance company but is actively working against me. Safeco is turning a zero loss accident into thousands of dollars of loss. As of 3/22/2016 I am working through a hit and run accident that occurred on 3/12. I initially called Safeco for a claim because of hit and run. Later, the at fault driver was arrested and found to have liability insurance. I explained this to Safeco but they insisted on keeping the claim. At the time I thought, wow, now this is customer service. Unfortunately for me, Safeco provided a repair estimate of about 14,500 using reconditioned and non-Honda parts. I told them no and filed a claim with National General. They inspected my 2015 Honda Pilot and immediately called me to say it was totaled. They said the driver only had 25,000 of coverage and I needed to let Safeco know. I did and this is where Safeco starts to work against me. Safeco says my Pilot is not totaled and it will be fixed using the sub-par parts. I explained to Safeco that I have gap insurance with my dealership. The gap insurance will pay off any balance of the 31,000 owed. If the Pilot is totaled, I will walk away with no loss. Sadly, Safeco says the Pilot cannot be totaled even though National General says it is a complete loss. Once repaired, the Honda Pilot that use to have a trad-in value of 30,000 will only trade in for about 20,000. Post repair the value will drop by 10,000. There is not enough money for the liability company to pay that and Safeco is not responsible for diminished value. I have never dealt with a company so adamant about causing it's own customer to loose thousands of dollars.
Costly, January, 2016
Expensive one - - - - - - - - - - - - - - - - - - - -
Safeco is a joke, November, 2015
In all the years I had them I never had an issue because I never needed their services. But every year my policy went up, and even more after I made my first claim. I left them after I realized how safeco was financially raping me. Apparently they are pissed I've smarted up and sending me to a collection agency for 114$ instead of working out a payment plan. But they can deduct monthly payments in lieu of sending me a check for money I overpaid in the past. Double standards much?
I'm dumping Safeco, August, 2015
Less than a year ago I switched to Safeco because my other insurance went up and Safeco had a good price. Then, my car was in a collision that caused the engine to fail. The Safeco adjuster said the collision did not cause the engine failure, but the mechanic and an independent inspector both said that it did. Safeco doctored the reports and denied my claim. Their adjuster, David Brooks, was an arrogant, insulting, know-it-all bully both to me and my mechanic. I don't care how much it will cost to switch to another company, Safeco will never get another dime out of me.
Handled 3 claims with class, June, 2015
With in a matter of 6 weeks I filed 3 claims the first 2 were minor and required little payout and we're not my fault. The 3rd claim was a total loss, we have be getting major floods in Texas and my car was flooded and considered a total loss. They gave me above value and so once I paid my loan off I was able to make a down payment on another vehicle. I paid a little more but I can complain. I recommend SAFECO to everyone!!
Safeco will always side with the other Ins. Co., June, 2015
i was in an accident that was not my fault at all. there were incidents that occurred before hand that would show and make proof that the driver was having issues and thats what caused the accident. i have even asked safeco to request the 911 calls and they would not even do that. they state that the police report is all they need and then give you a whole bunch of BS. Safeco is out to help all of the other insurance company's win. they will not even stick up for you even when you have not had an accident in over 10 years or more. they are out to get your money and make you pay even more out of pocket. If you are with Safeco, i would suggest that you switch. that is exactly what i am going to do. thanks alot Kevin W . i hope that you and your company are happy with screwing their clients over.
Threatened investigation and refused full claim, June, 2015
I am currently applying for a Govt. Job and Kevin from Safeco threatened to open an investigation on my car before paying for any emissions parts. I couldn't take that chance, so they did not pay the full claim. The parts that were covered were replaced with used parts. Beware of Safeco.
Bias appraisal, unreliable company, March, 2015
Got into a deer hit in 3/29/2015 on a funeral trip caused damage to front bumper. Had my 2003, Toyota Highlander fixed at one of the Safeco preferred Abra in Woodbury, Mn location. Long story short, the last week of February 2015 I noticed the right side of the bumper became loose and dropped down about 1/2 an inches. In 3/5/2015 bought the vehicle back to Abra for their warranty service. Dennis, claimed and accused me of having involved in another accident without a scratch or mark on the bumper. He then claimed the winter may had caused the damage. A part that was boken or failed by itself was defected. Dennis did offered to repair but never mentioned if the repair warranty. So, I turned it down. Talked to his manager the same thing happened. I then ask for the original work order found out it was a recondition bumper. Contacted Safeco insurance adjuster Courtney Bennet, here her appraisal Timothy 3/24/15, I explain to him both sides of the story he slapped me in the face by defending Abra's accusations 100%. Tim offered me 3 different sources where Abra got the bumper from, 1st from a rear ended vehicle, 2nd from a sources that offered no warranty on it's part and last forget about the recondition bumper, it was a brand new bumper Abra did it so just to cover up so they didn't get trouble from safeco used parts cost effective initiative. So, now that he turn the used bumper into a brand new one it fall outside of safeco's warranty for taking the risk of using used part. He gave me more than 10 scenario how he think I broke my bumper. Now, Timothy claim that he could help me to get fixed but when his boss reviews it he would then lost his job in result of that. He careless to take a good look at the broken pieces to determine it was fresh or its been there long ago. So, he made me speechless just listen and cannot believe Safeco had such lier expert. I heard plenty of people getting fired for not helping their customers but for Safeco is the opposite.
Added fees when canceling policy, March, 2015
I canceled my policy when I was told by the representative that my policy was ended and was told that I was paid thru. The next month after cancelation I receive a bill. The bill is stating it is for coverage they provided. When I called they state it is a fee that Safeco puts in place in my state. No one knows what is going on and when your premium is expected to come out. Very disappointed and will never use Safeco again.
Escape from Liberty/Safeco, March, 2019
They are liars, dishonest and would create untruthful excuses in order not to pay claims. Liberty/Safeco should not have a license to sell insurance policies. I am surprised they are not shut down yet.
Fraudulent billing , March, 2019
We have multiple accounts with Safeco but they keep billing us every month For the same account. When questioned they said that they didn’t keep sending us bills but have a 700 dollar credit of over payment! That is fraudulent billing!
Changed rates a few weeks after insured , February, 2019
I was shopping around for a car after crashing my car a few months back, and I needed a quote from an insurance company to get a loan through carmax. I had asked my mom to check with her insurance company, safeco, about a policy and rates. These rates would influence the car I bought since I would like to be able to afford it. They give a rate for a little over $300, keep in mind she told them about my accident a few times. A week ago they sent her a bill for $600, which I can't afford. I got a quote from geico for a policy on my own as a 19 year old for $600, which makes sense if it's my own policy. Just don't use safeco!
Garbage, February, 2019
Horrible customer service. There is no communication after a claim is filed. My agent should take care of the claim and keep you informed instead you’re supposed to call someone who never answers their phone.
Misrepresentation of claims, November, 2018
Worst experience ever, the adjuster doesn't return calls and states a professional at body shop makes the recommendations not to pay the claim. There is no licensed mechanic at the body shop only an office parking lot greeter. That's who decided not to submit a supplemental claim . The ABRA person decided the
broken wheel was not a part of the accident. My car was
towed to the shop undrivable following the accident and
yesterday towed home undrivable. The manager at ABRA
is as useless as the Safeco supervisor. I will always inform others never use ABRA ( preferred Safeco provider) and Safeco. They both are liars.
good experience with claimes, October, 2018
I don't use their recommended repair service. Claims adjuster has always been prompt. Cost seems high. Offers bundling but no cost savings seen.
HORRIBLE. STAY AWAY. , July, 2018
I switched to another insurance company and when I called Safeco to let them know to cancel my automatic deduction, they told me that I had to go through the agent. With this type of insurance, everything has to go through the agent. I left voice and test messages and emails but no answer from the agent. I finally got through to the billing department and placed my account on manual hold. I was charged an additional amount and the billing department could not tell me what it was for. My agent was not able to give me an explanation. I finally got through to Liberty Mutual who they are under and finally got an explanation of the additional premium.
Awful, January, 2017
They have the worst claims department and customer service I have ever seen. Consistently misspelled and mispronounce my name as well as assume I was an idiot due to my race. Unethical! Awful!
disgusting disgrace of a company, November, 2016
This "company" is one of the most illegitimate, untrustworthy, and lying businesses that I have ever had the disservice of dealing with in my life. From the beginning, I asked them whether there would be any unforetold or unexpected policy rate increases and they blatantly lied and told me, no, saying how they would not raise my policy rate at all and that I would be paying the same amount each month. Only 2 months later and the rate increases, which I had no say over or was even notified by started. The 1st time they did this my bill went from $70 to $100, then the 2nd time from $103 to $142 and then a 3rd time from $140 to $167. Bear in mind I did not get into any car accidents while I had the auto insurance, no violations, NOTHING. I have a clean record with no tickets, accidents, or violations on my driving record and when I tried asking for an explanation from these people they first told me that it was due to me changing addresses, which I did not do, and then, later on said that they are charging different areas that people live in differently, SO WHICH ONE IS IT? HERE IS MY FAVORITE PART ABOUT THIS COMPANY. WHEN I DECIDED I HAD ENOUGH OF THEIR FRAUDULENT SCAMMING AND CALLED TO CANCEL MY SERVICE, THEY SPECIFICALLY TOLD ME THAT THEY WOULD ONLY CHARGE ME FOR THE DURATION OF THE MONTH THAT I HAD USED THE SERVICE AND NOT THE FULL AMOUNT. NOW THEY HAVE SENT OUT A DEBT COLLECTION TOWARDS ME FOR THE FULL AMOUNT, RUINED MY CREDIT, EVEN WHEN I AGREED TO PAY THEM THE FULL AMOUNT ANYWAY, ON TIME. This company is so disgusting in every aspect of their business that I have decided to take matters into my own hands and will be suing them soon on account of my lawyer. I would not recommend this disgrace of an auto insurance to even my worst enemy.
Had Home Owners Cancelled Auto Ins went up, November, 2016
I had Safeco for over 7 years both home and auto. I had a theft and they did pay the claim. Then 2 years later ice formed and heavy snow and it tore down the gutter and soffet on my home. I had gotten 3 quotes on the repair. When the adjuster finally showed up 3 days later she looked at the damage and told me she would email a quote. The quote she sent was 1/3 of what the repairs would cost. I called back and sent her the 3 quotes that I received and finally she went with the lower one. On the auto is where I have a problem. I have never had any tickets or accidents ever during the time that I was with them and the 2 that I had previously were over 15 years ago and they were not my fault I was rear ended both times. My policy is up for renewal Novermber 2016. I received a renewal that was $600.00 more than I paid over the past years for my 2 vehicles of which I am the only driver. I called and asked why there was such an increase. I was told I need to talk to the agent. I told them they increased it and they should tell me why. They said I need to talk to the agent and transferred me. I had talked to the agent before I called them and he was just as stunned as I was. To go and charge me $600 more for my car insurance it seems to me like they are trying to get their money back for the home repair. I am looking at other insurance companies. They have no customer loyalty appreciation. The heck with Safeco. Thank God I didnt have an accident they probably would have tried to low ball me on that too. Increasing my auto insurance $600 for not having any violations or accidents is so unfair. Shame on you Safeco.
Worst company I ever dealt with, October, 2016
After an auto accident I called Safeco to file a claim. They supposedly called a tow truck to get my car but it never arrived after 90 minutes. Then I have been calling my adjuster two times a day for three weeks to speak with him for the first time and he never returns my call. I have a car in the collision center and I can't even get an adjusts to come look at the car! Worst experience ever. I will never do business with this company ever again.
Rip offs, October, 2016
Unprofessional, liars and rip offs , underhanded, not looking out for the customer , failing to communicate with customer who faithfully pays their bill every month . This company sucks !!!!
stay away, September, 2016
do noy use safeco. they will not repalr your vehichle. Their insured client rear ended me and they did not repair my car back to pre loss conditions. I was forced to use their repair shop
automobile loss, September, 2016
I am a victim of "The Great Flood of 2016" in South Louisiana. I lost four (4) automobiles in the flood. I want to thank ALL of the Safeco team that has worked with me on settling the claims, especially Michelle in WA, Anjela in IN and Allie, a local adjustor in Baton Rouge.
THANKS TO ALL!!!!
Injured in accident and they try and stop paying , August, 2016
Never choose safeco, price aside, if you ever need help you wont get it. Had to even get a lawyer just to get medical paid and im still dealing with issues years later. They will be behind you til they have to cut a check, after that best of luck. Healthy looking late 20yo kid, if only they could be in bed with me at night and feel my pain. They will get all your medical records then say the one time you complained of pain 10 yrs ago that its a prior injury and they cant pay for that.
Cash Shark / extortion, August, 2016
I signed up with safeco or foursquareinsurance as its also called. I signed them because it was recommended by a friend. It was my first time buying insurance so i did not know the market or how to shop around. So naturally i signed the papers and was not aware that the premium they offered was overpriced from the start and was no on par with the quality of the insurance. If i recall around 740 ~ for the 2 pay plan which i payed every 6 months. The price went up on renewal by around 30 dollars the first time. The price has now gone up to $887! I have no accidents, a low risk vehicle, and a clean driving record. Unfortunately i learned the hard way. I was offered quotes at other insurance providers and they were all 300 to 400 dollars less to start. I will never use this company again after and reading through some of these reviews i can officially recommend that no one use them.
Car damaged by Safeco driver, then FURTHER damaged, August, 2016
My car was hit by a Safeco insured driver. They took it to a collision center where their guy who worked on it crossed my battery wires and FURTHER damaged my vehicle. They then totaled it out and cut me a check. If that's not a terrible corrupt insurance company. then I don't know what is.
Book of Technicalities , July, 2016
Wouldn't give me any money for a rental after my first accident, simply because I filed the claim with the other party (who was 100% at fault AND totaled my car.) Even if this policy is considered fair, they KNEW it was my first time being in an accident and completely failed to communicate this company policy ahead of time. I'm now stuck with a 200$+ rental payment. Expect them to throw the book at you if you ever try to actually get any money out of them.
Always great to deal with, July, 2016
Been a customer since 2005. No other company has come close to offering the kind of coverage I have at the same or lower cost and I check at least once every couple of years. However, you do have to go through a insurance agent to get to safeco. I did not care for our agent so I just deal with Safeco directly and they are great to deal with.
Great experience, June, 2016
I had a car accident for the first time in 15 years of driving and was a nervous wreck about what to do. I called my agent and she called safeco and that same day my adjuster Amanda reached out to me and explained the whole process and calmed my nerves. She made it easy for me to understand everything and was very reassuring. I see a lot of bad reviews on here so I wanted to jump in with a good experience!
Worthless, May, 2016
Sara O'Mar possibly the worst customer service I have ever dealt with. 25 phone calls all started by me unreturned and her attitude sucks. Her manager Ansley is even worse, call to report her and never get a call back. Have filed complaint with BBB and ODI.
pitiful..sad..rip off, May, 2016
I was rear-ended by a person that has safeco auto insurance. I took my new crashed car to their preferred collision shop..what a nightmare..it took 2 months to repair my car..collision shop underestimated repair time and now they want me to pay for balance of rental..no way.safeco paid approx $21000 yes 21,000.00and then had to pay me diminished value (that amount was way to low)but I had to get a new car..my car should have been totalled.accident in Feb it's mid May and I'm still in an upheaval about safeco's poor response..never able to get answers or calls back..collision shop just as bad..in the future I will go to hospital I I injured or not because that is only way an Attorney can assist you in my state.rip off to clents.I did not want to give any stars but site requires.
Wonderful, April, 2016
I have been in two accidents and they are always willing to help us. They were able to get everything done in a calm organized fashion. They always have a timely fashion.
Claims is the worst, April, 2016
Dealing with a Natural disaster in our area, get conflicting information each time I call. Adjuster always quick to hang up. Sense of urgency and compassion lacks, more like we have you scheduled, get to you when we get to you. I Understand many were affected but never having to file a claim before I have lots of questions to ensure don't do something wrong that would affect claim but seems they are overwhelmed with helping. Understaffed to deal with catastrophe events and will look for other company after claim is done.
Increases, Cancellation Fees, Crooks, March, 2016
I was with Safeco for years with my home and auto. They went up on my auto insurance this year by $700! After switching providers, I found out Safeco would only refund me $20 of the $230 they owed me from my previous payment. There is apparently a penalty for early termination with them. Many other insurance companies don't have this, but Safeco does! If you cancel before the policy has ended, your insurer will file a "short rate cancellation," which refunds you a pro-rated amount of your premium, minus any early cancellation penalty fees. They took 80% of my prepaid money!!
Terrible, just terrible., March, 2016
Awful. Does not care to represent client in any way, shape, or form. Will take your money and provide zero service.
STAY AWAY!!!, February, 2016
DO NOT INSURE WITH SAFECO!!!! First of all, they do not fight for their customers. If their insured gets screwed over, they don't care as long as they can up your premium later because of it. This company and the agency I purchased from (Ronald Liu Insurance Agency) are just flat out liars and they just want to keep you as customers, no matter what they have to do to keep you trapped. DO YOURSELF A FAVOR AND STAY AWAY FROM THIS INSURANCE.
STAY AWAY!!!, December, 2015
The worst does not describe Safco's customer "disservice", billing policies and company credo. Terrible...terrible ...terrible. This is first time I've ever written a negative review. Save yourself the frustration. Stay away...
Horrible Customer Service & Claims Reps., December, 2015
Having auto insurance with several companies for over 42 years Safeco is by far the very worst.
Proud, arrogant and condesending employees. They are rude and act like they are doing their customers a favor. Obviously compny policy is self centered and not customer oriented at all. Lacks professionalism. Definitely no leadership and poor management. No help, never answer phones, do not return calls and are limited in knowledge and experience.
Best Claim Support Ever!, October, 2015
I recently had my first car accident (I'm 55 years old) and it was a very traumatic experience. The Agents at Safeco have been amazing. They took control of the situation and made me feel like they were truly on my side. I had challenges thru the process of getting my car fixed, and yet, after I talked to a Safeco agent, I knew things would be ok, and they were! They have the best rates, and even if they didn't, I would still continue with them because I now know what kind of service to expect from them. Thank you Safeco for being with me every step of the way and for taking such good care of me.
get all the information before you sign up, August, 2015
I would never ever recommend this company to any of my family nor my friends. just cancel my policy last month and I also had asked to make sure that I was not going to have a payment taken out if I cancelled it in time before next payment and two weeks later. If that they pulled out more than what my normal payment was been I've been fighting for the last 3 days to get my money back this company likes to just take your money and not give back. The way I look at it they still money for my family that did not belong to them. I really do hope people really do you read the reviews to base off if they're going to sign up for something before they actually do it do your homework.
Misleading, August, 2015
I have had a very tough time with Safeco. I put in a claim; there was a lack of communication, wrong information,
Scam, August, 2015
After three months they doubled my rate for no reason. I called them to figure out why. They said I needed to send proof of my previous insurer to keep a discount. I sent it. The bill didn't go down. I called them back. They said they'd correct it. The bill didn't go down. I called back. They said they needed my old declarations page. I sent it. The bill didn't go down. I called back. They said I needed to send the information within 60 days, so the discount was no longer available. I cancelled immediately. They still left me with a bill to pay back the discount I'd gotten for the first three months.
Refused to pay for their clients injuries., July, 2015
Where to start. Was a very satisfied customer of Safeco for a year. And then it hit me. Another one of their insured's cars, that is. And here I was, thinking it was going to be easy to have my medical claims handled, since, you know, I used Safeco too. NOPE. My medical bills are totaling over $5,000. And what does Safeco offer me as a settlement, INLCUDING time off from work, damage to my car, and pain and suffering? $3,000. Currently in the process of filing a lawsuit. Step up your game, Safeco. You may not miss my policy since I've taken my business elsewhere, but I am not screwing around. Horrible company, and Beth Henderson is a moron. Never ever sign up with them. EVER.
Horrible Service , July, 2015
Our agent was wonderful, but everyone else in the company had horrible customer service. Upper management also treated their employee horrible (in front of or on the phone with customers) Highly advise against using this company.
taken advantage of!, June, 2015
We sold a car on May 27th, & that was eight days before our next months payment was due. The agent had told us that when we sold it & it would be no problem to remove it from our policy, yet when my husband went to pay on our other car policy, he was informed he had to pay one more month on the other car too, even though we no longer own it! My husband argued the point with the agent, as we have Never had this happen, but the agent insisted. We are finding other coverage asap!
Stay away, March, 2015
Safeco is probably one of the worst insurance companies on the planet. They can care less about their clients. I will never go back
Worst Insurance Company!, February, 2015
What should have been a simple repair ended up being a nightmare! The rep we were assigned (Satin Johnson) never returns phone calls, never follows up, set us up with a horrible repair company who damaged the car further and then would not own up to it and lost the paperwork! DO NOT USE THIS COMPANY!