Safeco Insurance Review & Ratings (2024)

Explore our comprehensive Safeco Insurance review, highlighting the company's exceptional A ratings from both A.M. Best and S&P for outstanding customer support and continuous financial stability. The typical cost for a minimum-coverage auto insurance policy from Safeco amounts to $104 on a monthly basis.

UPDATED: Dec 7, 2023Fact Checked

Travis Thompson

Licensed Insurance Agent

Travis Thompson has been a licensed insurance agent for nearly five years. After obtaining his life and health insurance licenses, he began working for Symmetry Financial Group as a State Licensed Field Underwriter. In this position, he learned the coverage options and limits surrounding mortgage protection. He advised clients on the coverage needed to protect them in the event of a death, critica...

Licensed Insurance Agent

Daniel Walker

Licensed Insurance Agent

Dan Walker graduated with a BS in Administrative Management in 2005 and has been working in his family’s insurance agency, FCI Agency, for 15 years (BBB A+). He is licensed as an agent to write property and casualty insurance, including home, life, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. He reviews content, ensuring tha...

Licensed Insurance Agent

UPDATED: Dec 7, 2023

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Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance company and cannot guarantee quotes from any single insurance company.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.

UPDATED: Dec 7, 2023

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance company and cannot guarantee quotes from any single insurance company.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Dec 7, 2023Fact Checked
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Safeco Insurance

Average monthly rate for good drivers:

$71

A.M. Best rating:

A

Complaint level:

Low

Pros

  • Competitive rates
  • Customizable policies
  • Positive customer reviews for claims handling
  • User-friendly website and mobile app

Cons

  • Some negative customer experiences reported (minority)
  • Specific average annual rates not provided
  • Limited information on discounts available
  • Complaint level not disclosed in the article

Final Verdict: Review of Safeco Insurance

Overall, Safeco Insurance is a reputable and reliable insurance provider that offers a wide range of coverage options, competitive rates, and a variety of discounts to help customers save money on their premiums.

The company has a strong focus on customer satisfaction and has received positive reviews for its claims handling process, customer service, and billing and payment process. While some customers have had negative experiences with the company, these appear to be in the minority, and most customers seem satisfied with Safeco’s products and services.

If you’re in the market for car insurance, Safeco is worth considering as a potential provider. However, as with any insurance provider, it’s a good idea to compare quotes from multiple companies and speak with a local agent about your coverage options to ensure that you’re getting the best coverage at a price you can afford.

What You Should Know About Safeco Insurance

In this article, we will explore Safeco Insurance’s offerings, ratings, and customer feedback, covering important topics such as overall satisfaction, claims experience, cost, billing, and service satisfaction.

  • Safeco offers customizable insurance policies that allow customers to choose the coverage options that work best for them.
  • Safeco rewards safe driving with discounts and accident forgiveness programs.
  • Safeco has been recognized for its excellent customer service, earning the J.D. Power Award for customer satisfaction in auto claims.

We understand that finding the right insurance coverage is crucial, which is why we invite you to enter your ZIP code below. By comparing rates from the top insurance providers in your area, you can make an informed decision and secure the best insurance coverage that fits your needs. Take the first step towards peace of mind and enter your ZIP code now to get started.

History and Mission of Safeco Insurance

Safeco Insurance was founded in Seattle, Washington in 1923 as the General Insurance Company of America. Over the years, the company expanded its offerings and changed its name to Safeco Insurance in 1953. In 2008, Safeco was acquired by Liberty Mutual, one of the largest insurance companies in the world.

Safeco Insurance’s mission is to provide high-quality insurance products and services at competitive prices while also delivering exceptional customer service. The company believes in being there for its customers when they need it most, whether that means providing prompt claims processing or offering support and guidance throughout the insurance-buying process.

Safeco also strives to make insurance simple and accessible, offering customizable policies and a range of discounts to help customers get the coverage they need at a price they can afford.

Safeco Insurance Coverage Options

Discovering the right insurance coverage tailored to your specific needs is crucial for safeguarding what matters most to you. Safeco Insurance offers a comprehensive range of coverage options designed to provide peace of mind and protect your assets.

From auto and homeowners insurance to specialized policies like umbrella coverage, Safeco strives to meet diverse needs with customizable solutions.

  • Auto Insurance: Safeco offers a range of car insurance options to help customers meet their coverage needs and budget. Customers can choose from a variety of coverage options, including liability, collision, and comprehensive insurance, as well as optional add-ons such as rental car coverage and roadside assistance.
  • Home Insurance: Safeco also offers home insurance policies that protect homeowners, renters, and landlords. Coverage options include property damage, liability, and loss of use coverage, as well as optional add-ons such as earthquake coverage and identity theft protection.
  • Umbrella Insurance: For customers who want extra liability protection beyond what their auto or home insurance policies provide, Safeco offers umbrella insurance policies. These policies provide additional liability coverage in case of a lawsuit or other covered event.
  • Other Insurance: In addition to its core products, Safeco also offers a range of other insurance options, including motorcycle insurance, boat insurance, and recreational vehicle insurance.

Choosing the right insurance coverage is an essential step in securing your assets and protecting against unexpected events. Safeco Insurance stands committed to providing diverse, customizable coverage options designed to suit your lifestyle and priorities.

By discussing your needs with a Safeco representative, you can ensure that you have the appropriate coverage to safeguard what matters most to you.

States That Offer Safeco Insurance

Safeco Insurance is available in all 50 states in the United States, as well as in the District of Columbia. This means that no matter where you live, you can purchase car insurance from Safeco as long as you meet the company’s eligibility requirements.

It’s worth noting, however, that the cost of Safeco’s insurance products and services can vary depending on the state you live in, as well as several other factors such as your driving record, age, and the type of vehicle you drive. To get an accurate quote for Safeco car insurance in your state, you can visit the company’s website or contact a local agent.

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Safeco Insurance Rates Breakdown

The cost of insurance from Safeco can vary depending on several factors, such as the type of coverage you need, your driving record, the make and model of your vehicle, and your location. Some of the factors that can affect the cost of insurance from Safeco include:

  • Your Driving Record: If you have a history of accidents, tickets, or other violations, you may be considered a higher-risk driver and could end up paying more for insurance.
  • Your Vehicle: The make and model of your vehicle can also affect your insurance rates. Generally speaking, more expensive or high-performance vehicles may cost more to insure than less expensive or less powerful vehicles.
  • Your Location: The cost of insurance can also vary depending on where you live. Factors such as crime rates, weather patterns, and population density can all affect your insurance rates.
  • Your Coverage Needs: The more coverage you need, the more you can expect to pay for insurance. However, Safeco offers a range of coverage options and discounts to help customers find the right coverage at a price they can afford.

Overall, Safeco aims to provide affordable insurance products and services to customers across the United States. To get an accurate quote for Safeco insurance in your area, you can visit the company’s website or contact a local agent.

Safeco Insurance Discounts Available

When seeking insurance coverage, finding ways to save on premiums is paramount. Safeco Insurance not only prioritizes comprehensive coverage but also offers an array of discounts tailored to help customers maximize their savings.

These discounts are designed to reward safe drivers, homeowners, and policyholders who take proactive steps to protect their assets, ensuring affordability without compromising on quality coverage.

  • Safe Driver Discount: This discount is available to customers who have a clean driving record with no accidents, violations, or claims.
  • Accident-Free Discount: Customers who have been accident-free for a certain period may be eligible for this discount.
  • Low Mileage Discount: Customers who don’t drive their vehicles very often may qualify for a discount on their insurance premiums.
  • Multi-Policy Discount: Customers who have multiple insurance policies with Safeco may be eligible for a discount.
  • Homeowner Discount: Customers who own their home may qualify for a discount on their car insurance.
  • Anti-Theft Discount: Customers who have anti-theft devices installed in their vehicle may be eligible for a discount.
  • Safety Features Discount: Customers whose vehicles are equipped with safety features such as airbags, anti-lock brakes, and automatic seat belts may be eligible for a discount.

Overall, Safeco offers a range of discounts to help customers save money on their insurance premiums. The availability and amount of these discounts may vary depending on the customer’s location and other factors. To find out which discounts you may qualify for, you can visit the Safeco website or contact a local agent.

Streamlining Experience With Safeco Insurance Claims Process

Ease of Filing a Claim

Safeco Insurance offers multiple convenient options for filing claims. Customers can file claims online through the company’s website, over the phone, or by using the mobile app. This flexibility allows policyholders to choose the method that suits them best, whether they prefer the ease of online submissions or the personal touch of speaking with a representative.

Average Claim Processing Time

While specific claim processing times can vary depending on the complexity of the claim and other factors, Safeco Insurance is committed to providing efficient service to its customers. Policyholders can generally expect a reasonable turnaround time for claim processing, but it’s advisable to reach out to Safeco directly for more precise information regarding claim processing times.

Customer Feedback on Claim Resolutions and Payouts

Safeco Insurance has received positive feedback from customers regarding its claim resolutions and payouts. Many customers have praised the company for its prompt and fair handling of claims.

The company’s commitment to customer satisfaction is evident in its high ratings for claims handling, as noted in industry studies like J.D. Power’s U.S. Auto Insurance Study. This positive feedback highlights Safeco’s dedication to providing reliable claims services.

Unveiling Digital and Technological Features of Safeco Insurance 

Mobile App Features and Functionality

Safeco Insurance offers a user-friendly mobile app that allows policyholders to manage their insurance policies conveniently. The app provides features such as the ability to view policy details, make payments, access digital ID cards, and even report and track claims. It offers a seamless and efficient way for customers to stay connected with their insurance coverage on the go.

Online Account Management Capabilities

Policyholders can easily manage their Safeco Insurance policies through the company’s online portal. This portal provides access to policy information, billing and payment options, coverage adjustments, and more. Customers can log in to their accounts at any time to make updates, review documents, and stay informed about their insurance coverage.

Digital Tools and Resources

Safeco Insurance provides a range of digital tools and resources to assist customers in understanding their insurance options. These resources include educational articles, FAQs, and online calculators that help customers make informed decisions about their coverage.

The company’s commitment to offering digital tools contributes to its goal of making insurance simple and accessible for its policyholders.

How Safeco Insurance Ranks Among Providers

Several prominent companies stand out as formidable competitors alongside Safeco Insurance. These companies, renowned for their diverse coverage options, competitive rates, and commitment to customer service, vie for market share while catering to the varied needs of consumers.

Understanding the offerings and strengths of Safeco’s key competitors is essential for individuals seeking comprehensive and tailored insurance solutions.

  • State Farm: One of the largest insurance providers in the U.S., State Farm offers a wide range of insurance products, including auto, home, life, and more. Known for its extensive agent network and variety of coverage options, State Farm competes directly with Safeco in the auto and home insurance sectors.
  • Allstate: Another major player in the insurance industry, Allstate offers a variety of insurance products, including auto, home, life, and more. Allstate’s advertising campaigns, extensive coverage options, and agent-based distribution model make it a significant competitor to Safeco.
  • Progressive: Known for its innovative marketing campaigns and user-friendly online platform, Progressive specializes in auto insurance. It’s often recognized for its competitive rates and technology-driven approach to selling insurance policies, challenging Safeco particularly in the auto insurance sector.
  • Geico: With its emphasis on direct-to-consumer sales and memorable advertising, Geico is a prominent player in the auto insurance market. Its competitive rates and online quote system pose competition to Safeco, especially for customers seeking straightforward and budget-friendly auto coverage.
  • Farmers Insurance: Offering a range of insurance products including auto, home, life, and more, Farmers Insurance competes with Safeco in the auto and home insurance sectors. It has a strong agent network and customizable policy options.
  • Nationwide: A major insurer offering various insurance products, Nationwide competes in the auto, home, and specialty insurance markets. Known for its range of coverage options and financial stability, it presents competition to Safeco in various sectors.

Exploring the competitive field within the insurance industry reveals a range of reputable companies vying for consumer attention, each with its unique strengths and offerings.

Whether it’s State Farm’s extensive agent network or Progressive’s technological innovation, these competitors, alongside Safeco Insurance, contribute to a vibrant market, providing customers with an array of choices to protect their assets.

Customer Reviews: Safeco Insurance

Safeco Insurance has generally received positive reviews from customers. According to J.D. Power’s 2020 U.S. Auto Insurance Study, Safeco received an overall customer satisfaction rating of 847 out of 1,000, which is above the industry average.

The company also received high marks for its claims handling process, customer service, and billing and payment process. Many customers have praised Safeco for its affordable rates and customizable coverage options. Customers have also noted that the company’s website and mobile app are user-friendly and make it easy to manage their policies and file claims.

Overall, Safeco Insurance appears to be a reputable and reliable insurance provider with a strong focus on customer satisfaction. To get a better sense of how Safeco’s products and services might meet your insurance needs, it’s a good idea to read more customer reviews, compare quotes from multiple insurance providers, and speak with a local agent about your coverage options.

Frequently Asked Questions

What is Safeco Insurance?

Safeco Insurance is an auto insurance company founded in 1923 in Seattle, Washington. They offer comprehensive coverage at competitive prices and strive to provide high-quality insurance products and services with exceptional customer service.

Where is Safeco Insurance available?

Safeco Insurance is available in all 50 states in the United States, as well as in the District of Columbia.

What products and services does Safeco Insurance offer?

Safeco Insurance offers a range of insurance products and services to help customers protect what matters most to them. Their main products and services include:

  • Auto insurance
  • Homeowners insurance
  • Renters insurance
  • Condo insurance
  • Umbrella insurance

What factors affect the cost of Safeco Insurance?

The cost of insurance from Safeco can vary depending on several factors, such as the type of coverage needed, the driving record, the make and model of the vehicle, and the location. The factors that can affect the cost of insurance from Safeco include:

  • Age
  • Gender
  • Marital status
  • Driving record
  • Credit score
  • Type of vehicle
  • Coverage level
  • Location

How can I get a quote from Safeco Insurance?

To get an accurate quote for Safeco Insurance, you can visit the company’s website or contact a local agent. The cost of their services varies depending on some factors, such as the customer’s driving history, the type of car being insured, and the level of coverage chosen.

What are the ratings of Safeco Insurance?

According to A.M. Best, Safeco Insurance has an A rating, and according to S&P, they have an A rating.

Is Safeco Insurance affiliated with any insurance company?

Safeco Insurance is not affiliated with any single insurance company. They aim to be an objective, third-party resource for everything insurance related.

Is the comparison tool on the Safeco Insurance website secure?

Yes, the comparison tool on the Safeco Insurance website is secured with SHA-256 encryption.

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Travis Thompson

Licensed Insurance Agent

Travis Thompson has been a licensed insurance agent for nearly five years. After obtaining his life and health insurance licenses, he began working for Symmetry Financial Group as a State Licensed Field Underwriter. In this position, he learned the coverage options and limits surrounding mortgage protection. He advised clients on the coverage needed to protect them in the event of a death, critica...

Licensed Insurance Agent

Daniel Walker

Licensed Insurance Agent

Dan Walker graduated with a BS in Administrative Management in 2005 and has been working in his family’s insurance agency, FCI Agency, for 15 years (BBB A+). He is licensed as an agent to write property and casualty insurance, including home, life, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. He reviews content, ensuring tha...

Licensed Insurance Agent

Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.

Reviews
for Safeco Insurance

3.94 (1,164 reviews)
1
December 31, 2023

Tracey_

Bad Company run

This company is scammers and lies they took collision and collateral off my vehicle without my knowledge
1
October 30, 2023

06Maraya09_

Wouldn't use them

I have been a customer of safeco/ liberty mutual for many many years. I am appalled at the treatment I am receiving from them, they are trying to screw me over. Already dealing with being in an accident, and then your car being a total loss is hard enough. But for them to then try and screw me over with giving me way less than they should is sickening. When I pay for very good insurance, I'm not on the cheapest policy. They aren't not even giving...
I have been a customer of safeco/ liberty mutual for many many years. I am appalled at the treatment I am receiving from them, they are trying to screw me over. Already dealing with being in an accident, and then your car being a total loss is hard enough. But for them to then try and screw me over with giving me way less than they should is sickening. When I pay for very good insurance, I'm not on the cheapest policy. They aren't not even giving me enough to repurchase the same vehicle. This is not because I'm top heavy on my loan either. They're automated system hangs up on you. It is impossible to get ahold of somebody or to get somebody to call you back. I request to speak with the manager multiple times with no call back. They take forever to respond. Im talking about thousands of dollars too. I even set in comps to prove the vehicles, price and value. And they didn't accept or put in any of mine butt one. They made up excuses why they couldn't use them. I am canceling my insurance with them as soon as this is all wrapped up.
1
October 11, 2023

Dr_Polly_Heil-Mealey

Insurance claim denied

Love my insurance agent, but Safeco is denying my water claim on my RV that I have had insured with them for the last 5 years. An agent would not even come and look at the damage. I am beyond disappointed and believe that I have wasted money with this company
1
October 11, 2023

Dr_Polly_Heil-Mealey

They would not send an adjuster, just denied the claim.

So very dissappointed in this company. We have all of our vehicles insured with them, Our RV suffered water damage in the rain last week, and they are not covering trhe damage. They won't even send out an adjuster to look at the damage. Just denied the claim. I expect more from this company
1
September 23, 2023

Upset_customer_

Credit

They placed me in the credit bureau. The agent never explained this while going over the policy. Angry customers
1
August 21, 2023

Edona_

Roadside assistance /towing

Last night at 8pm my car battery died while driving on a major highway in Brooklyn. I called roadside assistance which took 4 plus hours to arrive. Upon arrival the guy was throwing my stuff all over the floor and rushing to find where the battery was located only to not help me and tell me to call a tow. I spent the next few hours on the phone with safeco back and forth begging for a tow as I was still stranded hours later. They lied to me every...
Last night at 8pm my car battery died while driving on a major highway in Brooklyn. I called roadside assistance which took 4 plus hours to arrive. Upon arrival the guy was throwing my stuff all over the floor and rushing to find where the battery was located only to not help me and tell me to call a tow. I spent the next few hours on the phone with safeco back and forth begging for a tow as I was still stranded hours later. They lied to me every hour that a row was coming and never did. Around 4am they called me and said sorry there are no trucks that can help u please call around 7-9am. I had to sleep in my car in the middle of a highway in nyc. I was left stranded for 14 hours before a tow truck came at 10am the following day. I called customer service asking to atleast be reimbursed for the tow truck which is the least they can do after all they put me through and they said no. I have had Allstate insurance and geico prior and was never treated like this or left out on the street for that many hours.
1
August 21, 2023

safecosuxballs

Safeco is Pathetic, strongly suggest using someone else

DO NOT get a policy with them - they cancel policies with no warning. This is a fraudulent company that will sell you a policy and cancel for no apparent reason a few months after selling it to you (just to get your money while they can and then turning around and cancelling the policy in hopes you want to renew at a higher price). They are manipulative in their sales approach and are solely interested in extracting as much money as they possib...
DO NOT get a policy with them - they cancel policies with no warning. This is a fraudulent company that will sell you a policy and cancel for no apparent reason a few months after selling it to you (just to get your money while they can and then turning around and cancelling the policy in hopes you want to renew at a higher price). They are manipulative in their sales approach and are solely interested in extracting as much money as they possibly can from their customers before cancelling their policy (with little warning, just 1 letter and no email communication whatsoever). Then, they make you call during inconvenient business hours to reach their "special team" who you never actually get to speak to. I strongly suggest looking elsewhere for insurance as they will manipulate you, lie to you and do everything in their power to steal as much money from you as possible.
1
July 12, 2023

Doug_O

POOR CLAIMS SERVICE/SLOW/LACK OF GOOD JUDGEMENT

The claims process is poor, and I believe creates larger claim liabilities due to how the process is handled and the general lack of good customer service. The Insurance company like many others are trying to create their own repair estimates and then forcing the service providers to capitulate and agree to a price less than the true repair cost will be. This process is done with the absence of any input or good communication with the insured...
The claims process is poor, and I believe creates larger claim liabilities due to how the process is handled and the general lack of good customer service. The Insurance company like many others are trying to create their own repair estimates and then forcing the service providers to capitulate and agree to a price less than the true repair cost will be. This process is done with the absence of any input or good communication with the insured. I had an accident that was not my fault. The other party admitted it was their fault. I wasn’t physically hurt but my airbags went off and I was tossed and shaken. I had no preference on whether the vehicle was totaled or repaired. The company started off wanting multiple pictures which I immediately provided. They then proceeded to ask me via email and texts twice a day for the next few days. I tried contacting them to ask if they needed additional information and got no response. After I got the nonsensical requests stopped, I took my vehicle to a repair shop that was certified for my vehicles make. After making an estimate, the shop thought the vehicle was likely a total loss. They sent the estimate to Safeco. The Safeco claims representative disallowed about 40% of the repairs and replaced all OEM parts with aftermarket noncertified parts. The vehicle was then deemed repairable. There was probably a week to 10 days of back and forth between the repair shop and Safeco negotiating the cheapest price to repair my vehicle. This made the repair take longer than it needed to and wasted my time creating problems that I worried about. I complained to which the senior representative said that “this is the way all the insurance companies handle claims”. They made it obvious that they did not care what I thought, and they were just going to do whatever they were going to do. When the repair was completed the final bill for repairs was at or over the threshold for totaling the vehicle. They spent an exorbitant amount of time just to have the claim come out to the same amount that it would have cost to total the vehicle. The process maximized wasting my time, extending the time it took to repair my vehicle and creating worry and concern on my part. I truly believe that I have PST from the claims process and poor customer service. In the past I’ve received communication from Insurance companies to find out if I’m happy with the repair and the claim result. I’ve not received any evaluation from the company to date. I believe that they only send evaluations to people who they know will give them a good review. That way they can control their ratings. The claims process is awful. I give the Safeco Claims process an IR as in "improvement required".
4
April 7, 2023

unhappy_customer_86

Good company to work with

had some collision issue but safeco helped and problem resolved in a timely manner. thank you all. Although car shop was not cooperating , insurance made it work out .
1
March 16, 2023

Tanderson3

Unhappy Customer of 5 years

I am very unhappy with my recent experience from Safeco. I worked with [REDACTED NAME] [REDACTED NAME] & Laushonda [REDACTED NAME] who were both unresponsive and rude. I was called the wrong name multiple times and had to reach out to them for updates. I left 3 VM with no call backs & emails unanswered. I have also requested a sup call and they also have not called me back. On one phone I was advised the short comings of the auto body shop is not...
I am very unhappy with my recent experience from Safeco. I worked with [REDACTED NAME] [REDACTED NAME] & Laushonda [REDACTED NAME] who were both unresponsive and rude. I was called the wrong name multiple times and had to reach out to them for updates. I left 3 VM with no call backs & emails unanswered. I have also requested a sup call and they also have not called me back. On one phone I was advised the short comings of the auto body shop is not there issue…..as someone who was just in a hit and run accident that was very inconsiderate as this isn’t a issue I wanted either. I have been working on this insurance claim since Feb 4 and still do not have my car and trying to have someone contact me.
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