Proper Insurance Review & Ratings (2024)

Although short-term renting is popular today, it is still a relatively new industry. Proper Insurance is ahead of the curve, offering one of the first comprehensive plans that combine homeowners, landlord, and commercial insurance into one policy.

Whether you rent the entirety of your home or a single bedroom, Proper Insurance can make sure you have the coverage you need. You can compare prices for homeowners policies that include a short-term rental add-on, but it might be challenging to find a similar product.

What You Should Know About Proper Insurance

Welcome to Proper Insurance, your go-to resource for all things insurance-related. In this article, we will cover key topics such as understanding different types of insurance coverage, tips for finding the right policy, and navigating the complexities of insurance claims. Whether you’re looking for auto, home, health, or any other type of insurance, we have you covered.

Our expert guidance and comprehensive resources will simplify your insurance decisions and bring you the peace of mind you deserve. To ensure you get the best rates from top insurance providers in your area, enter your zip code below and compare rates now. Don’t miss out on the opportunity to secure the perfect insurance coverage tailored to your needs.

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What is Proper Insurance?

With more than 660,000 Airbnb listings alone, the short-term rental market is booming. There have been 14,000 new hosts that have joined the Airbnb market, but there is a big gap in their insurance coverage. That is where Proper comes in.

Based in Virginia, Proper Insurance offers property and casualty coverage exclusively for homes rented out for short-term vacations. As Airbnb (and its competitors) grew in popularity, Proper saw an opportunity to provide homeowners with policies that cater directly to their unique needs.

Proper Insurance might be a young company, but it has made a big splash in the world of vacation rental insurance. Proper is frequently listed as the best vocational rental insurance provider and often comes recommended by rental companies like HomeAway.

You can buy a Proper policy for your property in the U.S., but you will have to buy over the phone or on the website. Short-term vacation policies are relatively new, so finding an independent agent to buy from might be difficult.

You can buy a Proper policy for your home or property as long as at least a portion of it is used for short-term renting. Of course, full-time rental homes can be covered, as well as homes that the owner lives in for part of the year.

If you rent a single room in your home, your property is eligible for Proper Insurance.

Proper policies combine homeowners, commercial, and landlord insurance into one convenient package. Plans are sold with the following components.

Proper Insurance Coverage Options

One of the defining characteristics between long- and short-term rental properties is that the owner usually spends time living in the property.

You will need homeowners insurance to protect your home while you are living in it. Homeowners policies typically include:

• Dwelling protection. This is the part of the policy that protects the physical structure of your home, including detached structures like fences, pools, and garages. Dwelling coverage protects your home from fire, theft, lightning, fire, and vandalism.
• Personal belongings. The physical structure of your house is not the only thing that makes your home. An essential aspect of your home insurance is protecting your belongings, including furniture, appliances, and clothes.
• Liability. Since visitors can sue you if they are injured on your property, a solid liability plan is critical for short-term renters. Liability helps pay your legal bills if you are sued after being found responsible for an injury.

These are the main characteristics of a homeowner policy, but there are many others. For example, many insurance companies offer additional flood, earthquake, or other specialty plans.

Proper does not list the homeowners options available for its insurance plan, but you will learn all the details when you speak with an agent.

Proper Landlord Insurance

Landlord insurance is important for people who rent their homes (or other properties, like complexes or condos). For people that rent a property for long-term tenants, landlord insurance covers dwelling protection and liability similar to homeowners.

Where it mainly differs is that it does not cover your personal belongings. It does cover things that you need to maintain your rental, such as lawnmowers or tools.

The landlord potion of Proper’s policy includes bed bug coverage (as long as it causes a loss of income), liability for exercise or entertainment equipment, and liquor liability for the host.

Proper Commercial Insurance

Renting your home is considered a business, and you’ll need commercial insurance to protect your interests.

Commercial insurance’s main point of interest for short-term rentals is the loss of income protection. If your home is damaged and you can’t rent it while repairs are being done, Proper’s commercial insurance will reimburse you the money you would’ve made.

Most commercial rental insurance limits how long you can claim lost income. Proper sets no such limitations and will pay you as long as your home cannot be rented, as long as repairs are being actively made.

Proper Insurance Rates Breakdown

Getting an idea of how much Proper Insurance costs is difficult because there is so much variety in rental properties. Some people rent out multi-million-dollar homes, while others offer a cozy bedroom.

Keeping this in mind, the average cost of rental insurance through Proper is about $125-291 a month. Of course, several factors will affect this price, including:

• Location
• Size
• Bedroom count
• Safety features
• If you use a property manager
• If your property is in a gated community
• How long you live in the property
• Liability risks, such as bunk beds
• If the property is located by water
• Age of the property

It is not easy to compare Proper Insurance with other companies because its coverage options are relatively unique. You can buy homeowners insurance with a rental add-on, but the policy will be very different.

Another unique aspect of Proper is that they offer an easy online tool to get quotes, which is uncommon for rental insurance.

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Proper Insurance Discounts Available

At Proper Insurance, we understand the importance of providing our valued customers with not only comprehensive coverage but also opportunities to save on their insurance premiums. Our commitment to excellence extends to offering various discounts that can help you make the most of your insurance experience. Take advantage of these discounts to ensure you receive the best rates while enjoying the peace of mind that comes with Proper Insurance.

• Multi-Policy Discount: Combine your homeowners, landlord, and commercial insurance policies with Proper Insurance to qualify for a multi-policy discount. Bundling your coverage with us not only simplifies your insurance portfolio but also unlocks additional savings.
• Safe Property Features: Invest in safety features for your property, such as security systems, gated communities, and other protective measures. Proper Insurance rewards responsible property owners with discounts for creating a secure environment.
• Long-Term Commitment: Demonstrate your commitment to Proper Insurance with a long-term policy. Enjoy discounts for maintaining your coverage with us over an extended period, showcasing your dedication to protecting your property.
• Claims-Free Discount: We appreciate responsible property management. If you have a claims-free history with Proper Insurance, you may qualify for a discount on your premiums. This reflects our commitment to recognizing and rewarding responsible homeowners.
• Online Enrollment Discount: Embrace the convenience of our online tools and resources. Enroll in Proper Insurance through our user-friendly online platform and enjoy an exclusive discount as a token of our appreciation for choosing a digital approach.
• Refer-a-Friend Program: Share the benefits of Proper Insurance with your network and earn discounts through our Refer-a-Friend program. When your friends or family members sign up with us based on your recommendation, both you and the new policyholder can enjoy special discounts.

Remember that eligibility for these discounts may vary based on your specific circumstances and the coverage options you choose. To explore these discounts further and find the best combination for your needs, reach out to our knowledgeable agents either over the phone or through our website. Proper Insurance is not just about protection; it’s about providing value to our customers.

Proper Insurance Claims Handling

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

Proper Insurance offers a user-friendly claims process that caters to the modern consumer. Policyholders have the convenience of filing claims through multiple channels. Whether you prefer the ease of online submission, a phone call to a dedicated claims representative, or utilizing mobile apps, Proper Insurance ensures flexibility in how you report your claims.

This variety of options allows you to choose the method that best suits your preferences and needs.

Average Claim Processing Time

When it comes to claim processing, Proper Insurance aims for efficiency. While specific processing times can vary depending on the nature of the claim, their commitment to providing timely service is evident. Policyholders can expect a reasonable turnaround time, with the company striving to expedite the claims process without compromising on the thoroughness of the assessment.

Customer Feedback on Claim Resolutions and Payouts

Proper Insurance has garnered positive customer feedback regarding their claim resolutions and payouts. Many customers express satisfaction with the company’s responsiveness and commitment to addressing claims promptly.

The claims team at Proper Insurance works diligently to ensure that policyholders receive fair and timely compensation in the event of a covered loss. While there may be occasional challenges, overall customer sentiment is positive regarding the company’s claims handling.

Proper Insurance Digital Innovations

Mobile App Features and Functionality

Proper Insurance recognizes the importance of technology in enhancing the insurance experience for its policyholders. Their mobile app offers a range of features and functionality designed to streamline insurance management.

Through the app, users can access their policy information, make payments, and even file claims conveniently from their mobile devices. The intuitive design and user-friendly interface make it easy for customers to navigate and utilize these features effectively.

Online Account Management Capabilities

Managing your insurance policies online has never been easier with Proper Insurance. The company provides robust online account management capabilities, allowing policyholders to access their accounts 24/7.

This includes viewing policy details, making updates, and reviewing billing information. The online portal provides a convenient and efficient way for customers to stay informed and in control of their insurance coverage.

Digital Tools and Resources

Proper Insurance offers a suite of digital tools and resources to assist policyholders in understanding their coverage and making informed decisions. These resources may include educational materials, FAQs, and interactive tools to calculate coverage needs.

By leveraging technology, Proper Insurance empowers its customers with the knowledge and tools necessary to navigate the complexities of insurance effectively.

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How Proper Insurance Ranks Among Providers

Proper Insurance has emerged as a notable player in the insurance industry, specializing in short-term vacation rental coverage. To assess its competitive standing, let’s compare Proper Insurance with some of its key competitors:

• CBIZ Vacation Rental Insurance: CBIZ offers vacation rental insurance solutions with a focus on protecting property owners in the short-term rental market. Proper Insurance stands out by combining homeowners, landlord, and commercial insurance into a comprehensive package, providing a unique and integrated approach.
• Slice: Slice is known for its on-demand insurance products, including those tailored for short-term rental hosts. Proper Insurance distinguishes itself with a more traditional approach, offering comprehensive policies that cover homeowners, landlords, and commercial aspects. Proper Insurance’s emphasis on a bundled approach may appeal to those seeking a consolidated coverage solution.
• Thimble: Thimble provides on-demand insurance, particularly catering to short-term and gig economy workers. Proper Insurance, on the other hand, offers a more extensive range of coverage options, including homeowners and landlord insurance, making it a preferred choice for those with diverse property-related needs.
• Allstate HostAdvantage: Allstate HostAdvantage is designed for Airbnb hosts, offering coverage for property damage and liability. While both Proper Insurance and Allstate cater to short-term rental scenarios, Proper Insurance’s strength lies in its ability to provide a more comprehensive insurance solution, including commercial and landlord coverage in addition to homeowners insurance.
• Farmers Insurance: Farmers Insurance offers homeowners insurance, but Proper Insurance excels in the vacation rental niche by providing tailored coverage for short-term rentals. Proper’s flexibility in covering various property types, from single rooms to full homes, sets it apart from more traditional homeowners insurance providers like Farmers.

While facing competition from on-demand insurance providers, Proper Insurance’s unique value proposition positions it as a leader in the evolving landscape of insurance solutions for property owners in the short-term rental industry.

Proper Insurance Reviews

For the most part, Proper has positive reviews. As for professional ratings, the Better Business Bureau gives Proper an A+. It also has a few dozen customer reviews on the site, which are overwhelmingly positive.

In fact, anywhere that customers leave reviews, they tend to be positive. There are some unsatisfied customers, who mainly complain about the length of time it takes to receive a payment for claims.

Happy customers appreciate the knowledgeable and friendly staff, solid coverage options, and a positive claims experience. And, whether they’re positive or negative, Proper responds to most of its reviews.

One thing that customers don’t like is that there isn’t an easy online option to manage your account. As of yet, there is no Proper Insurance login that allows you to make claims or see your coverage.

Find the Best Vacation Rental Insurance Today

Although short-term renting is popular today, it is still a relatively new industry. Proper Insurance is ahead of the curve, offering one of the first comprehensive plans that combine homeowners, landlord, and commercial insurance into one policy.

Whether you rent the entirety of your home or a single bedroom, Proper Insurance can make sure you have the coverage you need. You can compare prices for homeowners policies that include a short-term rental add-on, but it might be challenging to find a similar product.

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Compare quotes from the top insurance companies and save!

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