Progressive Other Insurance Reviews
1.65 / 5 based on 17 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
Progressive insurance was founded in 1937, and has since grown from 100 initial employees to more than 27,000 representatives, plus an estimated 30,000 independent agents. With more than 14 billion dollars in auto insurance policies in effect, Progressive is known as one of the more innovative insurance companies, and has the distinction of being the first to introduce monthly premiums to policy holders.
Company InformationP.O. Box 89490
Cleveland, OH 44101
(440) 603-5500 (Fax)
Last Updated: 2019-01-22
Company Reviews (17)
No good customer service, May, 2013
I had purchased a policy went over the info and they still got it wrong. I tried to fix it the very next day and they will not even talk to me and I'm the one that called and got the policy with them
They do nothing to try and help you. They sure didn't have a problem taking my money. I would recommend using State Farm they have been wonderful !!! Will never use progressive again and that's if you can get them on the phone!
Deceitful Business Practice! Consumer Beware!, February, 2016
After charging my bank acct for an automatic renewal of my motorcycle policy, I contacted them to say I no longer needed insurance and would just like a credit for the charge. They asked for a sale date of my bike - NONE of their business, but I told them. Next they "canceled" my insurance according to the sale of my bike. That was 3 weeks earlier. I never told them I wanted to cancel the current period. They took it upon themselves to do that so they could charge me a $30 cancellation fee!! HOW DARE THEM!!?? We are at the mercy of these fools running these companies that are ruthless!!
Ripped me off , December, 2012
I REGRET HAVING DONE BUISNESS WITH PROGRESSIVE INSSURANCE.
I use them to insure my motorcycle for about a year when out of the blue they razed my already high rates. So I moved to another company. My agent drug his feet canceling with progressive and they draft my account for another month. I request a refund and they sent me only $8!!!!!!! AVOID Progressive!
RIP OFF , June, 2012
This April I purchase insurance through my agent. I paid for a year in cash and the agent wrote me up with Progressive. After only two months, I sold the motorcycle and canceled the policy. Progressive charged a $30 dollar cancellation fee and returned 50% of the price a paid for a year. After calling to see if they made a mistake, I dealt with a frustrating phone call trying to get past the computer that did not recognize mt policy number. I finally got through to a person that was difficult to understand and could care less about my concerns.
It is obvious that Progressive is only concerned with profit, not people.
stay away from progessive it wont let me give nega, May, 2013
Do not go with progressive.... we had log truck insurance with them for a long time .A few years ago the rates doubled. The first excuse was a rate increase then it changed to a no fault accident, they did get that straight. Same thing this year , first excuse rate change for everyone.. then they said it was an accident.. the truck was all but sitting still when a mail carrier came flying around a corner, on the phone ( all against USPS regulations) and hit the rear of the log trailer... the state trooper said on the accident report it was the carriers fault... according to progressive an accident report is no more than a piece of paper....out of the stupidity of progressive they paid her $5000.00 and now my husband has a claim on his record.. we are changing all of our insurance to another company.. but will be paying more thanks to progressive... do not go with this company just in case through no fault of your own an idiot gets a knee scrape because they can't drive...it can go against you because progressive doesn't have any use for legal documents
Sorry bunch to do business with!, June, 2018
Accident report states one of their policy holders hit a truck head on and they refuse to pay and now are trying to sue the other driver who was left with a bad injury to their foot and will not be able to work for 3 to 4 months, and may never be able to work again. I would never choose PROGRESSIVE!
Bait & Switch, February, 2017
I use USAA for all of my insurance needs, but when I tried to get travel trailer insurance for our RV (via USAA website), I was redirected to Progressive. I was quoted and accepted their offer of $45 / month for six month increments to insure the trailer. I would not have accepted the insurance quote if the rate was based solely on automatic bank withdrawal for payments. I do not do this with any of my utilities, and do plan to start as this can lead to a company making huge mistakes with your funds. Often times they can over charging your account, and continue charging your account well past the obligations have been met or cancelled. But, that is a another topic. I have since discontinued insuring my travel trailer through Progressive due to their shady billing practices. Progressive changed my rate from the quoted monthly amount of $45 per month to the full amount due, because I did not give them authority to make direct withdrawal from my checking account. This was done even though I was making the agreed upon monthly payments of $45 on time. Then my insurance was cancelled for not paying the full policy amount. That is an unacceptable practice. It seems that this insurance company gets "Progressively" worse.
The best Motorcycle coverage, July, 2016
I have been with progressive insurance on my motorcycles for over 10 years. During that time I have filed 2 claims both claims were covered and never had a problem. I was in south Dakota on vacation and my bike ended up in a hail storm and they were willing to fix it right then and there. Instead I still was able to finish my vacation and when I go home they sent an adjuster to my house and we went over the damage together and cut the check right there at my house. He told me that if Harley Davidson dealership finds anything else while in repairs let them know and they would cover that also. They did find a couple hundred dollars in damage more than our estimate and progressive had no problem covering it. Awesome customer service and great motorcycle coverage. I will not go with anyone else!!!
HORRIBLE, June, 2015
I have dealt with almost every insurance company in my adult life from either being a client or being hit by all the terrible drivers in this world! I have never been treated so horribly! I had to basically BEG to get new car seats for my three children and when I asked about compensation for the pain time stress and trauma I was told "Oh we don't do that, I've never paid out to anyone just because our client wasted there time!" Are you kidding me? My disabled Veteran Husband was in the vehicle when we were side swiped with no cause or reason or warning! On top of my three young children are now terrified to get in the car every day! My six year old daughter has had multiple nightmares over all of this!! How does a company not have compassion for the people that their clients hurt? I truly do not understand how my Husband can honorably serve our country and my children who are innocent in all of this have to suffer while I argue with an insurance company to at least replace there car seats! The claims adjustor said that before she could pay out for the cost of the car seats until I bought them! When I explained that three car seats for children would cost well over $300.00 and that I could not afford that she offered no solution! I finally asked if I sent her pictures of the make and model if she could then issue the payment for them and she clearly very annoyed by my even asking said "sure fine okay I guess". What is wrong with people? Your jerk of a client came zooming up in a non-merge zone during traffic on a HOLIDAY weekend and got mad at the car in front of us for flicking him off so what does he do...HE HITS US!!! And yes this idiot even admitted this to the cops and it is on the record! But who is the one being punished...MY FAMILY!!! Thanks a lot Progressive!!
Keep up with your claim status, December, 2012
Long story short. I was not at fault for 3 accidents, all three claims representatives told me I was not at fault. Progressive still payed out the other party without my knowledge or decency to inform me. I will be canceling soon. I pay close to 100 with progressive. I just called GEICO and they said my insurance will be $34 dollars with them!!!!!!!!!!!!!!!!!!!!! I cant believe I wasted all this time. Call GEICO. Progressive will pick pocket you and find a way to justify their actions.
Stay away. Far, far away. , December, 2016
Looks like the cheaper option initially, but when it is time to make any changes you'll be sorry. We found it terrifying to think that these would be the folks on the other end of the line if I ever had an accident. We cheerfully pay more for better service elsewhere. Your refund will be only 90% of what is due you, so get out on your policy anniversary and never renew.
Just doesn't seem like they deal in good faith., January, 2015
I was rear ended in my truck by one of their customers, I got two estimates for the damage and they were within $100 of each other. The representative said that I needed to meet with their claim agent and they would write the estimate. They wrote the estimate for 40% less then the two other body shops. Just doesn't seem like they deal in good faith.
Hit a deer on sun, had check fri, January, 2017
Hit a deer on a motorcycle on a 12/25/16. Broke ankle, being Christmas I turned in on my medical health insurance. I submitted claim late that night via internet. Mon morning progressive started calling to help. The claims adjuster inspected and totaled my bike on Tue. Fri the check was in my hands. The medical part called for info on who to pay their part. I was/am thoroughly impressed with progressive motorcycle insurance.
Aseholes, June, 2016
THEIR driver totaled my car- so they have me waste half a day getting an estimate at THEIR progressive drive in- give me an estimate for less than HALF of the actual repair cost $1800, they WON'T fix it, and then tell me to take to a regular repair shop. THEN they go out to the shop, and TOTAL the car, and offer me $2400. I ask them, why did I waste a half a day for the first estimate when you won't fix my car, or pay for the actual repair of $4000? No answer except, "well, we wanted to make sure that if there was any additional damage after the accident that we could see what our accident was, so we wouldn't be responsible for anything else..." Jerks, totally. Progressive makes record profits, and they're not doing it because they're saving anybody money except themselves. So what else is new? All insurance companies are alike, it's all about greed.
Worst Roadside Assistance Imaginable, January, 2016
Roadside assistance left us stranded on interstate 95 for over two hours. Complaints to their Customer Care fell on "deaf ears" . They are clueless in how to manage their vendors that mis treat their clients.
Total junk of a company , July, 2015
So I had a motorcycle coverage through progressive because I am a USAA member. They offer special rates for us. Progressive called me to let me know they needed some forms filled out, I told the lady I wanted to cancel the policy due to selling my motorcycle. She said no problem, well she never canceled it and now there telling me I owe $24. I paid for one year of liability in advance and I owe money? they said it was because of the forms which makes no sense to me. This company is just out for money, there coverage is junk, and the customer service is horrible. NEVER AGAIN will i waste my time with them.
Cargo Claims, March, 2015
I'm a person who personally deals with Progressive on the daily basis. Their adjusters are rude and they are consistently under cutting claims. One adjuster in particular is exceptionally awful, Josh Zele.