2.78 / 5 based on 403 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
Progressive insurance was founded in 1937, and has since grown from 100 initial employees to more than 27,000 representatives, plus an estimated 30,000 independent agents. With more than 14 billion dollars in auto insurance policies in effect, Progressive is known as one of the more innovative insurance companies, and has the distinction of being the first to introduce monthly premiums to policy holders.
Company InformationP.O. Box 89490
Cleveland, OH 44101
(440) 603-5500 (Fax)
Last Updated: 2019-01-22
Company Reviews (403)
GREAT claims reps, May, 2017
I was recently hit by a deer while driving (yes, the deer literally ran into my car) and the claims reps I've worked with thus far have been great! They're patient with my lack of understanding of the whole process. Every step of the way, they've been clear about what they need from me and what my next step is. In setting up the repairs, they made an appointment at a Progressive-backed shop and set up for a rental company to pick me up so that I could rent a car (also covered by insurance). All in all, the deer did almost $4,000 in damage, but I'm only paying my $500 deductible and I'm also getting a rental car for up to a month. I've been very satisfied with their service and with my coverage as a whole. Thanks Progressive!
Great, November, 2016
Great company with great coverage for my vehicles. I would recommend them to to most people . Most companies did not have the same coverage as I get here
Long time policy, July, 2016
No problems, courtesy service, always answers questions promptly. Don't have anything else to say and having a twenty word minimum is absurd
The best Motorcycle coverage, July, 2016
I have been with progressive insurance on my motorcycles for over 10 years. During that time I have filed 2 claims both claims were covered and never had a problem. I was in south Dakota on vacation and my bike ended up in a hail storm and they were willing to fix it right then and there. Instead I still was able to finish my vacation and when I go home they sent an adjuster to my house and we went over the damage together and cut the check right there at my house. He told me that if Harley Davidson dealership finds anything else while in repairs let them know and they would cover that also. They did find a couple hundred dollars in damage more than our estimate and progressive had no problem covering it. Awesome customer service and great motorcycle coverage. I will not go with anyone else!!!
Great service!, May, 2016
I had a one car accident, called it in, was called back with claim #, was contacted by rep and Progressive arranged for the tow truck, the rental car, all in the same day, was apprised of progression of repairs and called on the 4th day that my car was ready. What wonderful service and the people I talked with couldn't have been nicer or more efficient. Really, really glad I switched to Progressive!
Truely awesome experience , March, 2016
Second time in 25 years Ive had a total loss claim and again Progressive came through with flying colors. I came back to them in 2014 after years of hopping around. I had my Camaro stolen 25 years ago they were awesome this time hit a deer and rolled the vehicle totalled had a claim check ready within 50 hours of initial call. I read the bad reviews and freaked me out for 2 days but I have nothing but praise for Progressive. Maybe the difference had to do with the fact that neither was my fault on the claims?
Great company, November, 2015
PROGRESSIVE Insurance is superior in the speed of handling claims. All these negative reviews are people who are ignorant and do not understand how insurance works. If you are hit by someone who does not have insurance you have to use your OWN insurance and PAY your deductible. That's not a secret and every insurance company operates the same way. Also it is ALWAYS different if you are the insured or the claimant, all insurance companies need to verify liability before fixing the claimant car. You can't just expect them to take your word for it. Also as long as you are not trying to claim damages that have nothing to do with the accident, you will NEVER have an issue. This is also the only company to go out of their way to do things for veterans and to give back to the communities. If people would admit their own faults instead of always pointing the finger people would realize that this is a great insurance company. My car was fixed 4 days after the accident and I had to do nothing but drive it to them and pick it up when it was ready.
Great Company, Great rates., October, 2015
I have had Progressive for over 20 years and have never had any problems, wonderful customer service. I have had comp. claims and never had any problems with my claims. No other Ins. Co. has been able to even come close to the low premiums that I pay.
Excellent , September, 2015
Perfect Score!, August, 2015
I recently became a Progressive customer and when a deer jumped in front of my vehicle and I had to file a claim, I did a bit of research as to the process. I was surprised to find a number of negative comments about this company. I don't normally post but decided that a very positive experience deserves to be recognized. My claim was handled professionally and efficiently and an agent returned my call in less than 24 hours; I had a quote on the damages in less than half a day after dropping off my vehicle. I was even told that a deer issue wouldn't affect my rates. Progressive took care of the repair in a timely manner, my car was fixed beautifully, and they had a clean (and new) rental ready and waiting for me when I dropped off my car. I received calls updating me on the service progress and another call after I picked up my vehicle wanting to ensure I was satisfied with my repairs. I cannot say enough about the Progressive Livonia Car Care Center staff in their impeccable manner in handling my claim. I couldn't have been more satisfied. I highly recommend Progressive for both cost savings, professionalism, and customer satisfaction.
progressive has been very good to me, June, 2015
i will keep progressive
Great insurance company!, June, 2015
I highly recommend Progressive.The company followed through and resolved everything. God bless the staff that dealt with our flood claim.
won't change, May, 2015
great, April, 2015
Cheapest insurance i can find and still have good coverage and a low deductable. Quick and easy sign up and automatic withdrawl is great
Progressive is amazinh!!, April, 2015
Progressive Insurance has always proved to be a wonderful company. Customer Service is friendly and knowledgeable of my needs.
good company, March, 2015
They are very good for me and my wife. We are very happy
Good, March, 2015
Happy with it
is the reason why I'm with progress coverage, March, 2015
Spencer Shelton is the reason why I really enjoy progressive. he has great customer relationship open 24 /7 to pay the bill. And great rates. user friendly website.
is the reason why I'm with progress coverage, March, 2015
Spencer Shelton is the reason why I really enjoy progressive. he has great customer relationship open 24 /7 to pay the bill. And great rates. user friendly website.
great, March, 2015
Great Insurance Company!, February, 2015
I'm so glad that my car has insurance from Progressive! Customer service managers are extremely polite and helpful. Thank you, Doan, for a great quote. Professionals are always professionals!
Satisfied, August, 2012
We are very satisfied with Progressive Insurance Company for our auto insurance. Have been doing business with our agent for at least ten years.
Auto insurance done right, August, 2012
Progressive was always cheaper when I purchased any insurance from them. I am currently not on a plan, but through my father's plan with another company. However, when I used progressive I felt like they cared about what I really needed and didn't try to sell me things I didn't.
great people, April, 2012
I switched to Progressive 11 years ago and have found the people at the company to be friendly, knowledgeable, and extremely wonderful to work with. Whether it's an underwriter or a claims representative, the folks at Progressive treat me as a respected customer.
great, April, 2012
the best insurance overall i have checked other places and had mutiple insurance companies through the years and this has been the best!
Bernie Wihlm, March, 2012
Have compared other companies and Progressive always has the lower cost.Not hassled by agents trying to sell me more than I need.If you have a claim they connect you with body shop done in 5 minutes.
AWESOME, March, 2012
I love the way they handled my! They were very personable and caring. They treated me as if I was their only customer.
Excellent company, March, 2012
I have always had excellent customer service, and excellent pricing for the coverage ive selected. They treat you as A person, not just as A payment, or policy number. Even w/my stepson on my policy. ( who by the way has had A couple speeding tickets and an accident.)They have always been very courtious and respectful.
AWESOME!, March, 2012
I have never experienced any problems with my insurance. I'm not changing it! I get wonderful coverage for what I pay!
a good policy, March, 2012
this is a good comp. ive always used them in the past ther chep reliable for two cars i pay $72 dollers.
Car insurance, January, 2012
I love my insurance co. They are 5 star rating across the board if you ask me! The rate I pay cannot be beat I believe & you can be sure because I checked everywhere!
great pricing and customer service, January, 2012
progressive has great pricing on thier auto insurance they beat the competition by at least $150 over a 6 month policy, not sure on other coverage but very happy with auto rates.
Auto Insurance, January, 2012
Porgressive at the time was the least expensive auto insurance.It was recommened my insurance agent-broker.I have had no claims with progressive to date.As of today after getting qoute's from other companies it is still the least expensive.
Go for Flo! , April, 2015
No problems with this carrier. No complaints.
never had a problem with them, March, 2015
Mr. Ralph Hicks, March, 2012
I have been very satisfied with Progressive. they have taken great care of my families auto coverage and claims with accidents that were not our fault. our vehicles have been repaired and any hassle with the at fault drivers ins co was taken care of by Progressive.
what title, January, 2012
they are a very good company to deal with when you have put in a claim.I will tell my friends they area good company.
15+ years & still awesome!, May, 2016
We've had two claims with them, so we've been through their claims process. Even 15 years later, they are still the cheapest quote out there (not even USAA can beat them!) and absolutely awesome customer service.
progressive is great, March, 2015
They got me my money fast
good company, December, 2015
never had to deal with them regarding any claims
Permanently Tied-down Trailer, April, 2013
We are having a hard time to find a company who will insure a tied down,skirted destination trailer with a newly built 12x18 sunroom attached..
Customer Service, March, 2012
This insurance company is great with excellent service and customer servicing and pricing. They have live phone operators who are always nice and friendly.
No problems, October, 2016
good, July, 2016
Progressive has very good prices, May, 2016
I really like Progressive and the prices, I just missed the payment because we were short on cash, so our policy was cancelled
Price was in my budget, December, 2015
excellent, March, 2015
would highly recommend using this company, they helped me save a lot of money over my previous company and that's always a good thing.
GOODSERVICE, November, 2014
NEVER HAD ANY PROABLEMS EXCELLENT SERVICES
Great company, great service, May, 2013
Would definitely recommend to a friend.
Great, March, 2017
I have had progressive for several years. I have had 3 accidents and they have went out of their way to make my life easier in every way possible that they could. I was surprised by the first time. I had never been treated so good by an insurance company. When we had our second accident and third accident we were treated the same. Excellent people work for this company. I could have went somewhere cheaper and did look around. I however didn't change because of their great customer service. It is worth the little extra we pay and I do mean that it truly isn't much more than with other companies. Thank you progressive staff for all you do.
progressive , May, 2015
Fair price and excellent customer service.
Full coverage for car ,truck,and motor home., March, 2012
Have had ins. for over 20 years . Have had had mult. claims no problems . All ways very helpful with questions. very satifid ,
Hit a deer on sun, had check fri, January, 2017
Hit a deer on a motorcycle on a 12/25/16. Broke ankle, being Christmas I turned in on my medical health insurance. I submitted claim late that night via internet. Mon morning progressive started calling to help. The claims adjuster inspected and totaled my bike on Tue. Fri the check was in my hands. The medical part called for info on who to pay their part. I was/am thoroughly impressed with progressive motorcycle insurance.
very good insurance, March, 2015
Happy Progressive Customer, July, 2013
Always cost efficient and easy to do business with. Have multiple policies with them. Would continue doing business with them but I always like to shop around.
great, April, 2012
I've been with this insurance for awhile. I'm happy right now and not looking to change to someone else. thank you
Progressive customer Service, January, 2012
I feel generally that Progressive has been quick to respond, easy to deal with over the phone.My auto insurance rates have been fair. I had an incident where my car would not start and they responded immidiatley to assist me.
satisfied customer., October, 2016
I'll be honest, I was just looking at this site because we're checking out rates with other companies and wanted to see some reviews on them, so I decided to compare those to my experience with progressive. We have been with progressive for 6 years now and have not had a single bad experience. We're mainly looking around to price compare as our rates went up due to an accident and 2 tickets within the last year.
I was honestly shocked to see so many bad reviews. We have had to file claims a few times, and have also been in accidents that were not our fault with other progressive customers and they are always so quick to work out details and I haven't experienced anything similar to what other reviewers have mentioned.
I'm a little nervous about what to believe now as we did get cheaper quotes from both geico and aaa (who both also seem to have horrible reviews), so I'm wondering if they're really all that bad as they seem since progressive seems awesome to me, although it is a little more expensive than i'd like.
Also, to all of the people that complain about their rates going up due to accidents or tickets, I'm not really sure how you are surprised by this? You are a greater liability when you make claims. This is precisely why our rates have gone up with progressive, and I really feel like I can only blame myself because I did in fact get tickets and cause an accident, so a rate increase was not a surprise to me at all.
Stupid, May, 2016
Progressive cancelled insurance cause we changed mailing address!
Progressive is easy, November, 2015
I like Progressive because they are very easy to deal with. They let me choose my auto shop or I can use theirs. It's easy to go online and make changes or update my policy with a new car. They have great customer service. I haven't found a better rate. I plan to stay with Progressive for a long time.
Great, May, 2015
excellent assistance reliability, April, 2015
Good service from agent so far, April, 2015
Good Company but..., June, 2013
They don't offer Landlord coverage where property is located.
better priceing, July, 2012
i lived at 255 rock lane milford ct for 23 years and i am shopping around for other company with better ins cost
Easy, December, 2016
Adequate , July, 2016
I'm happy with my coverage but it's way too expensive to renew
best company with lowest prices, April, 2016
good, January, 2016
i am looking for better prices. i have a set income n i am confused
I am very satisfied with my insurance ecompany
Progressive has been good to me., March, 2015
I have read a bunch of reviews saying Progressive is no good and doing nothing, but complaining about them. I have been insured by Progressive for around 10 years total in three different states and have not had many problems at all. One major problem is their telephone customer service, it takes for ever to get someone to answer and several are moody. I don't have the perfect driving record, but they don't want an arm and a leg for the full coverage insurance.
Looking for One Bdrm Apt. insurance. Immediate Occ, March, 2014
I am a single 65 year old single man looking for insurance for a 1 Bdrm rental space. I need immediate occupacy. Moving from 3 bdrm house.
home/auto, January, 2014
HOI Doubled, March, 2014
Progressive doubled my HOI premiums this year, despite no changes at all to the property or coverage. When asked they gave me answer #22, "we reviewed our calculations and blah blah blah.
it works, August, 2012
Its gotten a bit pricey, but that's more the fault of MI state legislation, than the insurance company. It works for me right now.
Decent Price for basic insurance, December, 2015
Insurance is a better price for a 11 year old car. They were very accommodating with payment date changes. Good overall
Kerri, April, 2015
better coverage for the price, March, 2015
Rate hike!,, August, 2012
I am basically satisfied with the service I have received over the years. I am rate shopping now because my rate basically doubled this past year and I am not happy.
Good , April, 2015
progressive review, November, 2013
They are the best in price far as I can see.
renters, October, 2013
The only problem I had with them was how they took out my payment every 30 days, rather than a specific day each month.
jon painter, January, 2013
Average, June, 2015
accident assistance ,Need Better Towing service
Good, April, 2015
I have not had any problems with my current company that I am insured by. I do not have any interest in changing at this time.
progressive, April, 2012
The best insurance. Very helpful,they think about your safety first for the lowest cost and stiil get the best coverage.
never had to use them for any claims, August, 2015
reasonably priced insurance, that has aloud me to keep my car on the road and insured for the last 5 years. no complaints, but have never had to file a claim so it's hard to say how good they are.
N/A, July, 2015
seeing if i can save any money., July, 2015
insurance quote for condo, June, 2013
company no longer providing coverage in Florida
Trying to get reward, October, 2016
coverage is exactly what i need at this time
purchase- 2032 pine isle ln naples,fl 34112, January, 2015
cost went up, February, 2017
premium increased by $100 from 2016 to 2017
Cheapest policy at the time, May, 2015
I was in the market for a new insurance carrier. I was with AAA at the time. The premiums kept going up at renewal time for no apparent reason so I switched to Progressive. I used snapshot for 6 months and saved myself like 6%, but it is still very expensive.
progressive, March, 2015
Progressive is a good insurance company overall, but they continue to raise my monthly rate when it should be getting lower! I've been a customer of theirs for 3 years now. I also question my rate increase because I'm getting older and I've never even had so much as a ticket yet! So why in the world does my rate increase??!
Was a good company thought that I could find cheaper else where though
over all satisfied, June, 2013
would go back to them
homeowner, April, 2012
i am unhappy with this company because they wont insure my new home due to the fact that i have a basement
takes awhile, March, 2014
I have not gotten any information
good , April, 2015
cheapest place to go to yet
mrs, August, 2012
the company is ok just wish the rates were lower. But service is good. The only downfall is the cost but it was tje lowest I could find at the time
One minute accident and policy up, June, 2015
No insurance want policy holders to have accidents, that is understood. But this is what insurance was created for!
I am not an accident prone policy holder!
Car and rental insurance, July, 2012
Looking for more options and cost effective. Savings for good coverage in car and rental insurance areas appreciated. Thank You.
A Few Unreasonable Concerns, December, 2012
We changed to Progressive because it was so much cheaper, but on inspection we were cancelled. We have refrigerators on our porch, one is a back up, one is a nice newish one I am repairing, Roof has moss, yep every year in the wooded areas of the Pacific Northwest you have to deal with moss, It isn't much, since we just took most of it off last summer. Business on the premises... I repair sewing machines and work with two businesses in town, where I pick them up and drop them off. ?? I would be happy to claim that as a business if it qualifies. And paint missing... I'll say, the house is stained, not painted at all, but there is stain missing from the eaves, so that is a concern, but not one I knew was a problem. They come take pictures, and leave without a word, no one will say, do these things by this time, or ask you to explain what they think they see, or have concluded. So, now insurance running out and now what?
skyrocketing cost, September, 2012
raised our rate from $830 to $1580 for no know reason
Price to high , September, 2015
I like the company but they uped my rate when i got a new car no discounts available for me to get my rate down i do t wantt to pay 475$ a month when i have a child to take care of..
Unsatisfactory/Dissapointment , January, 2016
If you don't know better they will try to get over on you! Will waste your time and will not properly inspect your vehicle in BR! They will do anything not to cover the damages on your vehicle....what's the point of insurance...and full coverage at that!!!
Snapshot Program is a scam!!!, February, 2017
It is scam. They claim it is an instant saving. It is not. After 4 months of plugging in their monitor, they will send you a email saying that you will have $xx amount of discount for your next renewal, but never materialize. They will tell you it has already been taken into account because the quote was generated by the snapshot quote ended. It is a BS. Don't ever participate in Snapshot program if you happen to be their customer. It is a scam and waste of your time. They just want your data so that they can sell to someone else!!!
won't insure house now because of area, October, 2015
insurance is no longer available because of my area, just because i choose to own a house in the hills over a 1000 feet away from a fire hydrant and not near a fire station means i am now un insureable. have had insurance for years at a great premium and now they don't cover because of a fire nearby. this is garbage
have not seen anything yet
Unreasonable Increases, October, 2012
Have been a Progressive customer for 14 years and absolutely love the customer service. Although we have never had a claim, my wife and I have both been involved in accidents and Progressive stepped up and took great care of us. My issue is the fact we have full coverage, no accidents, great credit, no tickets, and have been with them for 14+ years, but they feel it is acceptable to increase my premium by 10% every six months. I have fought off the urge to get other quotes for the last 2 years, but after receiving my latest premium notice it is obvious that I am single handedly paying for all the Flo ads.
Good bye Flo, November, 2014
I was with Progressive for five years or more. I went online to take off my automated bill payment, and somehow accidentally cancelled my policy. Sounds ridiculous, yes i know, but Progressive was not helpful at all. They wouldn't let me reinsate my original policy, work with me, or get me back to the rate I was at, even though I was a premium customer. The lady I spoke with was not friendly or helpful. She said she spoke to the manager and there was absolutely nothing they could do to help. Although this doesn't sound awful, it's just surprising that they wouldn't want to try and keep a loyal customer. Ive worked in the insurance field for a few years and this was just surprising to me and poor customer service. I called State Farm the same day and the customer service was excellent and the rate was lower.
Still waiting for new car to be repaired, July, 2017
When I ask someone if they like their insurance company, upon them answering with a resounding "yes!" My next question is always, "have you ever made a claim?" See, "how good your insurance company is"...is gauged by how well they respond during a crisis. I.e. An accident. We JUST MOVED to New Hampshire, my roommate bought a brand new, shiny Toyota Corolla. Our insurance from Oregon did not cover this area, so, bought Progressive. Unfortunately, a BEAR out on I-93 slammed into her new car causing damage. Know what what the Progressive adjuster said? 'PROVE IT!' Okay, she might have just as well said that... and the hoop jumping begins... 1) prove its brand new. Okay, the dealership supplied all the papery. 2) what damage was on the car? WHAT!?! It's a brand NEW car, 18 miles... 3) did you take a picture of the bear? Oh. My. God!!! Seriously? Yes, she wants bear pictures We send her pictures of bear hair, bear blood... if This adjuster would just come and LOOK at the car! Nope, she has decided to continue this "investigation ". Yes. She said that, meaning FRAUD? Are you KIDDING me? Is my roommate S DREAM CAR, sun roof, red, black interior, ... we WILL get through this, however, NO ONE should be treated this way. Come out. Look at the car. Do you not realize the TRAUMA from this accident, and PROGRESSIVE tries their best to not cover. Wish we had read reviews prior. I will gladly update this review... if this is immediately followed up on... We are waiting... 😤😡
Not the best..., March, 2013
I'm a young driver who has been with progressive for about 2 years. I was in a serious car accident about a year ago and to be blunt about it, progressive has been nothing but a nightmare.
Progressive covered $5,000 in bills, which was awesome, however the lady I had to go through was just a plain jerk. It was almost like I was bothering her if I were to call with questions about my claim or needed assistance in getting this all done and over with.
Here I am a year later STILL trying to pay off $25,000 in medical bill because they made this so difficult. I'm paying $379 a month in insurance and yet I'm constantly stressed with this company that makes me feel like I'm just a bother.
I'm in the process of looking into another insurance company... It's sad that my family and I have been with them for so long that now I'm considering leaving.
Don't get me wrong I do appreciate what they did do for me, but the lack of decent customer service, my bill, and the fact that it is taking this long to exhaust my $5,000 so that I can take this weight off my shoulders.It's a shame. I may stay, in hopes I am having just one bad experience.
Down the drain, January, 2013
19 years with this comp. and i get rear ended.the workmanship on my truck is a 6roof out of 10that quality but to top it of they it 17 days.the kicker now its time to renew my policy and the rates jumped 30 bucks? Flo were done
WOW they hooked my then sank me just like that!, September, 2015
Worst thing I could have ever done was switch to this company for homeowners insurance. They did a drive by and decided to cancel my policy because I wasn't "keeping up" the property. Granted my daughter had been in a horrible car accident and her non-operative vehicle was parked on the property but seriously is that any reason to cancel someone? After receiving notice and all their grips I addressed all issues that notated but they said there was nothing I could do I was fired. Truly awful experience!
Beware fee for cancelling auto ins., August, 2016
Beware of Progressive when cancelling auto insurance with them in North Carolina. I disliked them for a variety of reason. However the real bite came when I cancelled after 12 days after renewing, when I found another company with better insurance. The resulting refund from Progressive was not properly prorated and had an additional fee of $100 tacked on. Talking to NC Dept of Insurance elicited that some companies (not all) charge a "Short Rate Cancellation Fee" which is allowed in North Carolina.
Talking to Progressive they said that in NC it is mandatory!
BE WARNED avoid Progressive like the plague.
It is a pity that I didn't check this web site before going with them about 2 years ago.
Never again will I make this mistake.
Bait and switch, June, 2016
After looking at the ratings of different insurance companies online I made the choice to go to Progressive. Their policy is only for six months and now I found out why. Rate went up by 150.00 for the next six months. No notice of rate increase just the next bill. When I called to find out what the reason for the rate increase was "cost of doing business was going up" The only claim I had in the six months was a tow and the agent said the rate increase had nothing to do with that claim. Beware!!!! Deal looks good up front and then the fun starts.
Claimless, April, 2013
I was rearended and when I took my car to the service center for a quote. I was quoted very low and they did not assess the entierty of the damage because they did not want to "break it" I was given a very low quote and when I asked to speak to a supervisor I just got another guy who argued with me. I finally assked if what he was telling me was to just deal with it he said "Yeah". So no customer service at all when it comes to accidents or claims. As long as you keep paying them money to them they are great just don't ever get into an accident.
BEWARE , October, 2018
Got my auto insurance on the first of September, got a notice a couple of weeks later saying my address was wrong, ( my unit # was wrong, not sure how that happened) fixed it. A couple of weeks later my car battery was dead and I called Progressive roadside assistance to give me a jump. Today October 16 they send me an email canceling my insurance because of those two things. It's a bunch of bulls^*t.
prices keeps going up every renewal, February, 2017
they suck, December, 2016
If I could give 1/4 star I would. THey were so good taking my money and the agents are great sales persons, But the trouble shooter should be fired ASAP> They are rude and disrespectful and have NO desire to help you in your time of need. They tell you what needs to be fixed in order to be insured and then you do they say OH well now wait for us to say yes. Screw them/. I spent over $7000 on ficing my roof in order for them to reinstate my insurance . They gave me 2 weeks to do this or else . Well I did it and when I asked them to reinstate they told me they would have to review the matter.
Stay away. Far, far away. , December, 2016
Looks like the cheaper option initially, but when it is time to make any changes you'll be sorry. We found it terrifying to think that these would be the folks on the other end of the line if I ever had an accident. We cheerfully pay more for better service elsewhere. Your refund will be only 90% of what is due you, so get out on your policy anniversary and never renew.
They do not stand behind you in accidents, March, 2013
These people do not research accidents and will pay large settlements to undeserving claimants and charge you. You could end up owing these people a lot of money if you are ever in an accident and have progressive insurance.
Price hike for Ohio drivers., February, 2013
Fresh news to Ohio drivers. Once again Progressive is raising our rates. Claiming rise in cost of business is the reason. Says it just to Ohio drivers only. Progressive is loosing two policies by raising my rates. Customer rep said " we care about you, you are a important customer". So why are you raising my rates when I pay ahead and have no claims. So long Flow and all your company's price hiking.
Switched providers and Saved $120 through AmFam, November, 2017
PROGRESSIVE charges way too much for their coverages. I was with them for 2 years because they were my only option at the time. I switched to American Family and they are saving me $120 for car insurance. I went with a life policy, car insurance, and renters and am saving $100 total.
Canceled for using my ROADSIDE SERVICE, March, 2015
PROGRESSIVE SENT ME A NON-RENEWAL NOTICE
Don't use your ROADSIDE SERVICE or you may get the same notice.
I have been with Progressive for over 7 years.
I carry full-coverage for two vehicles, pay 6 months at a time, and BOUGHT ROADSIDE SERVICE.
I have never had any CLAIMS due to accidents or violations, I have only used the ROADSIDE SERVICE.
During the past three years, I used the Roadside service, between two cars, 9 times.(which averages once every four months, or once every 8 months per car).
I was in shock when my renewal came, and I was informed Progressive was no longer going to carry me. There was no reason on the notice, so I called...
Progressive informed me, each time I used the Roadside "SERVICE", it is applied to my policy as a "CLAIM". So....I now have too many "Claims" on my policy for them to feel safe to insure me.
WTH...why sell a "Service" if you can't use it without being penalized...
They have also told me there is nothing I can do to change their minds to insure me...I have to find another company within 30 days
They are not even willing to allow me to keep my policy( of 7 years), and just drop the Roadside service.
I bet Flo doesn't know what kind of deceitful company her face/image represents.
Cancellation policy???, November, 2014
I emailed and called to have my policy cancelled. They sent me to collections??? I have every right to cancel my policy,. I had made my paymenta and cancelled long before my next payment was due. I don't know what to do now.
They will damage your credit score!, January, 2013
Progressive reported a "collection" to the credit agencies twice because I was one month behind on my bill!! This company will tarnish your credit reputation and harm your financial future rather than just dropping your policy if you are late on a payment. Stay Away!!!
mr Davis is a big fat loser, December, 2015
This is definitely the worst insurance in the city of Alexandria,if u get in a wreck today or tmrw they will give you a very hard time to pay you your money.and will hire this BIG OBEASE UGLY dude name mr.davis asking you tons and tons of question about what happen and will falsely assume stuff like they was there.they will put intimation in your story that doesn't have anything to do with the wreck.this is the WORST COMPANY every!!!!!!!!!! They is manipulators,liars,and worthless they business sucks ass!!!!!!!!they will take your money and hard down on there when there was a wreck.
-5 on ALL STARS, June, 2015
Progressive & Jackie hammer are lower than low lives could ever be! Whatever you do ... Never go with progressive for motorcycle insurance!!!
Slick and Gimmicky But Short on Substance, April, 2014
I've been with Progressive for 11 years and after I filed two minor claims (not my fault) I learned that the fancy "Emerald" status and some kind of priority queue when calling mean absolutely nothing and are just gimmicks to make you feel valued and loyal. After a gross mishandling by Progressive of a minor claim I became worried about how would Progressive handle a major claim, if one was to happen. I finally took the plunge and cancelled my Policy with Progressive. They were hardly even interested in the reasons for my cancellation. I was relieved to see how easy it was to get another policy with a much better company. 10 minutes into a flawless online application process I was printing the new USAA insurance cards for a better coverage at a lower price, and from a company with much higher consumer rating than Progressive. Don't get fooled by Progressive's commercials and special status you may have achieved with them. The responsiveness and competence of Progressive's representatives are way below the average and very disappointing.
Keep up with your claim status, December, 2012
Long story short. I was not at fault for 3 accidents, all three claims representatives told me I was not at fault. Progressive still payed out the other party without my knowledge or decency to inform me. I will be canceling soon. I pay close to 100 with progressive. I just called GEICO and they said my insurance will be $34 dollars with them!!!!!!!!!!!!!!!!!!!!! I cant believe I wasted all this time. Call GEICO. Progressive will pick pocket you and find a way to justify their actions.
Don't Use Progressive, July, 2012
On 6/22/2012 I sent Progressive my account information so they could start debiting my checking account for my home owners policy, which in an e-mail stated it would be a total of $889.00 annually paid with a $149.00 down and $74 for the next 10 months. On 6/23/12 I received an confirmation e-mail that my policy was in effect and that they would begin debiting my account, so I cancelled my Allstate policy which was costing me $1900.00 annually for the same coverage. On 7/06/12 I received a cancellation notice from Progressive for failure to pay and that in order to have it reinstated I would have to pay a years premium in advance. I called Progressive who after investigating the situation found out that although I sent them the correct account information Progressive entered my checking account incorrectly and therefore the debit they sent to my bank was declined. Because of their mistake I had no homeowners insurance from 6/23/2012 thru 7/06/2012. Progressive told me that it was their mistake and that they would take care of it. About an hour later I received an e-mail from the women I spoke with stating that it was their fault and that they have reinstated my policy at a higher price. The new charge would be $162 for the first two months and $81.97 for the next 10 months. Not only did I not have homeowners insurance for two weeks but once they found out it was their fault, instead of giving me a better price for my trouble, they increased the premium by $100.00. I think all your viewers would be interested to know how Progressive does business. Everything I stated above is confirmed through e-mails Progressive has sent me.
Your mistakes cost me more money!, May, 2016
So i was called by progressive to return the phone call and hear a voicemail. I have bought 3 vehicles since I moved to Florida from Pennsylvania and my Florida license was issued 3 and half years ago. They said they needed me to verify drivers liscense. Then proceeded to tell me my insurance will increase $50. I simply asked "since i have been with you for 8 years (2 months canceled) so a solid 5 years, HOW MUCH HAVE YOU PAID ME. examples: accidents ?Have i ever made a claim and asked you to pay out of pocket? thye said records show no. I asked then why are you raising my insurance again. I have always paid on time and sometimes 6 months at once. I have never had accident where there was a claim and they have never paid me. 8 years = 92 months - my 2 months i cancled. I have paid Progressive approx $18,000 and i have never asked for a dime from then and they cal me raising my premium!!!!
You will wait forever for roadside assistance, August, 2016
First I waited over 20min to be transferred to roadside assistance. After being on hold the person who answered said I was transferred to the wrong department. I finally spoke with someone and was able to schedule a tow truck. I waited about an hour for the tow to arrive. He was late so I called the tow company. They said they never received a notice. Right after we hung up with them we got a call from progressive saying the tow company canceled and they scheduled a new tow truck that would get to us in 90min! Now the car needs to be towed to my house instead of my dealership. Worst service ever.
Stay Away!!!, August, 2016
i signed up for progressive when they quoted me cheaper than all of my other options for insurance. i signed up for auto pay because i am not good at keeping up with dates so i would rather them take the payment when its due. everything seemed fine until 3 months in i got a letter in the mail. the letter said that i was pending termination and i had a $600 balance because they werent taking anything out of my account. $400 of this money was for the 2 months they didnt take anything out and 200 for my next bill due. as soon as i saw the letter i quickly paid $300 to at least pay something towards the bill until the next week. when next week arrived a letter in the mail arrived with it saying that my insurance was being terminated and there was a final bill. i quickly called and asked why i was terminated after paying $300 dollars and there was no clear reason why. they gave me the run around and told me that i could not get my policy back even if i paid and that i would have to get re-quoted. when i was re-quoted my policy went up with progressive and after checking other quotes it went up with them as well. because i did not have my policy for 6 months i now have to pay more for insurance and its all progressives fault. they are a lousy company and their customer service is terrible. i would never go back there even if they quote me the lowest.
Worst customer service , February, 2016
Was put on hold for over hour, app is garbage it can't open proof of insurance policy, same thing two years in row
Poor customer service, February, 2016
Poor customer service, left on hold for 30 minutes after talking to someone, transferred to a "Supervisor" who said it would be "impossible" to let customers know everything they would need to do/sign/provide to the company after a policy was issued. We were given a credit for living at the same address for 1+years and were not told at the time of policy to provide proof of residency, then we were charged $16 for not providing plus $10 late fee, when called to correct after 41 minutes, no resolution was reached, if I provided proof it would not be good from the date the policy was initiated, but from the date received. Total BS company, I will not ever insure through Progressive again!
CANT EVEN FILE PAPERWORK CORRECTLY! DO NOT REC.!, August, 2015
IF YOU HAVE A BUSINESS THAT NEEDS INSURANCE AND WANT TO GET TO WORK, PLEASE STAY AWAY FROM PROGRESSIVE! THEY CANNOT FILE PAPERWORK CORRECTLY AND ARE HORRIBLE AT GETTING THE JOB DONE! THEY ARE SURE QUICK TO CHARGE FEES THOUGH.
Underwriting "BLACKHOLE"FAIL!!!, July, 2015
Process was smooth in Beginning
Then was sent to Underwriting for Verification. After 2 days...they ask for Documentation which is ok....but they could have asked in the beginning ..Once you send them Documentation it takes them 2 more Business days to respond Supposedly Day 6...still Waiting..UNDERWRITING BLACKHOLE FAIL!!!!
Underpayment of claim, February, 2015
In 2008 we had a massive ice storm which brought down large tree limbs damaging the roof. This scam of a company refused to repair the roof stating the failure was the fault of our brand new roof. They would only pay for ceilings and wall replacements. This took over two years to receive tthat partial payment and in that time our house developed a black mold problem because of the moisture issues while waiting for progressive to meet their obligation. This year I had a stroke after washing down a moldy area of the house. The hospital team couldn't find a cause for the stroke and I will always wonder if my life is now ruined because of greedy progressive. DON'T USE THIS COMPANY! it doesn't matter how cute their commercials are. They are cheaters!
Go back to your original insurance company, February, 2015
This company is horrible. I had a claim after 2 months with this company. I had Geico for 15 years and decided to do a search out of curiosity. Progressive gave me a little better coverage for a little less. I had someone bump me in a parking lot so filed a claim. I was given so much hassle on this and trying to get the dent fixed. I contacted customer service for 2 weeks twice a day and when I did get someone on the line, told I would get a return call and never did. This went on for weeks and I finally just had the dent fixed myself and went back to Gieco.
They cancelled my policy!, February, 2015
After my policy ended on 1/16/15, they never sent a renewal form. I called and they said that they would not renew because I never sent them information concerning my 25 year old daughter who I said lived with me. I NEVER received any such letter. So I had been driving for 10 days with no insurance and no notification from them. I was very upset and went to Allstate. They said they couldn't offer insurance because Progressive "flagged" me as being cancelled. I was recommended to go to a small insurance company, stay with them for 30 days, then come back and start a new policy with them. After going to another insurance company who said they shop from several insurance providers, they said there was only one who would insure me. After paying, I was given the papers to sign with a...wait for it...Progressive letter head. I said I didn't want any more of my money to go to them, but I had no choice, after all they were the only ones that would insure me. I am 43 years old, nothing, I repeat:NOTHING on my driving record, but now I have to pay $228 a month where I was paying $147. Why? Because progressive has me as having a lapse in insurance. My daughter doesn't live with me and hasn't for a long time. I am going to have to pay a fine for both vehicles on the old policy and get a reprimand from work for failing to have consistent insurance. So they refuse to renew, flag me as cancelled, and then force me to choose them because they are the only one and rob me in the process. There has to be laws against this.
not happy, January, 2015
I was looking for a cheaper car insurance and when I saw Progressive gave me a great quote, I took it. I signed up for a 'snapshot' and never got it. Told them , and one month later I get a letter they are cancelling my account. Today I get a HUGE bill that I owe them nearly $300 bucks! I am going to call them next week because I am not happy with this.
Doubled, March, 2014
Left my old insurance co. because Progressive was cheaper. (I thought)Paid for 6 months up front all was fine. Got my renewal and my rate had doubled. For no apparent reason. No claims no nothing. Will be leaving Progressive ASAP!
Unbelieveable, May, 2013
My policy is based on homeowner, loyal customer, safe driver, accident free, pay in full, etc etc just received statement and policy had an add'l $100. charge. I called and was told it was my credit rating. 1- I had opened/closed accounts and 2- I had not opened a car loan in over 10 yrs. So, the fact that my mother died an I closed accounts and opened estate accounts and moved to a bank more convenient meant that I was at a greater risk of filing a claim. I was told yes. I paid cash for a 2008 Mercedes and that also made me a risk for filing claims I was told yes and also told "someone else could have bought the car for me". I have cost Progressive one windshields in the last 12 years. So much for loyalty. I may end up paying more money, but I guarantee it won't be to Progressive
Does not look our for their customers., April, 2016
Our new car recently got rear-ended and is now totaled. Progressive is coming back with a value for our car that’s $3,000 below what Kelly Blue book recommend as the retail value of our car. They have their own system of calculating the value of the car. The way that they do this is by pulling 4 listed retail value of the car and then subtracted milage and a “projected sold adjustment” amount (haggle amount from negotiation to deduct, not sure how they come up with this value) from the listed retail value. The four car that they provided, one was high, one was middle, and two was way below value. When I try to call the dealerships to confirm these car, three out of the four were not in their inventory and if they were, they were sold long before our accident. I’m not sure how to handle this right now, we need a new car but I hate to give in and let them cheat us.
This has been a terrible experience. We expect to negotiate with the other driver insurance for a fair price on our car because he was at fault. I did not think I would have to deal with my own insurance company that’s supposed to have our best interest.
We are definitely never going to use progress again for our house or car. If anything should happen to our house, I have already got a taste of how they will treat us.
Dirty Company, March, 2016
Don't listen to their commercials, they spend all their money on them and not on their customers. I had a claim, and they paid an investigator to lie on the documentation. Then when we brought them to court, somehow the Judge wouldn't even allow us to talk (bribed?) to prove the company was lying and paid the Investigator to lie. DON'T LET PROGRESSIVE SCAM YOU!
Worst Roadside Assistance Imaginable, January, 2016
Roadside assistance left us stranded on interstate 95 for over two hours. Complaints to their Customer Care fell on "deaf ears" . They are clueless in how to manage their vendors that mis treat their clients.
Disrespect to the Extreme, July, 2015
Colorado Springs adjuster Amanda repeatedly lied, contradicted herself, and made a false excuse in my claim process. Beyond disrespectful and very poor service. OK if you want bottom barrel policy for the price, but never try filing a claim with Progressive.
Falsely deny claims, April, 2015
My motorcycle was rear-ended and they denied the claim even though I had pictures of their DUI insured's smashed car. State Farm was great and paid the claim. State Farm Didn't sue Progressive so I represented myself sued Progressive and won.
Another one of their insured backed out in a parking lot damaging the entire right side of my daughter's Mustang as she drove past. They denied the claim stating previous damage even though she has a picture of the car the day before after she washed and waxed it from the same angle. Looking forward to taking them to court and winning again.
Mixed Customer Service!, April, 2015
I cancelled my policy for the first of the month spoke to customer help, she assured me it was good to go and i wouldn't have to do anything from here. First rolls around and not only did they pull out the money for the month but they pulled out the money for the next 6 months... how is that possible?? i was with them for 3 years and have had auto payment set up to pull out every month only for that month. how is it when i cancel my policy somehow it renews it at the begging of the month and also charges me for 6 months??? every time i speak with customer service they are very nice and willing to help but the problem is it seems they say its taken care of and never actually gets done right..... customer service needs a major revamp if they ever want me to come back....
bad company, March, 2015
Been with Progressive for about 7 years they was good at first but over the years they have started slacking on their roadside assistance.I just recently went back from Nationwide and let me tell you.I got stuck in the mud and in my city it was only raining at the time but I couldn't get roadside to pick up the phone to even file a claim for an hour.I had to call progressive back 5 times save your money and use a small insurance company.
Fraud, Scam, Blackmail, Theft, Obstruction of just, December, 2014
I've had a car accident where I'm 0% responsible and the other driver had AAA insurance. After blackmails, they have stolen my car (I'm not their client}, and did a lot of criminal and federal offenses like fraud, scam, theft, blackmail, perjury, corruption, obstruction of justice. Even my own insurance, Progressive, covered up their offenses by erasing my complaint at CHP... I filed a federal complaint against more than 30 persons. You can read it by searching by google granier vs ladd, A lot of time lost, waste to fight those FuBa, even protected by California Department of Insurance, Dave Jones its commissioner and the governor, Jerry Brown. California means Banana Republic. Not a state of United States...
Terrible Service, December, 2012
They take at least 6 months to pay a claim & even then they negotiate it down so they only pay 20% of it.In addition,every 30 days they ask for another piece of unneccessary paperwork. Terrible- huge Rip-Off.
Extoring Deductables for single accident, October, 2012
Justin Cumminham, Agent Progressive Insurance informed my husband today that he would have to file additional claim(S)FOR A SINGLE ACCIDENT TO COVER ALL THE DAMAGES ON TRUCK. Progressive seeking additional Deductables on a single accident. Progressive refusing to fix all of truck damage under one deductible. Denied claim on repairs and left the truck sit at the dealership for more than 3.5 weeks. Poor communication and services.
VERY DISAPPOINTED, May, 2014
I am very disappointed with Progressive. I was a good customer no accidents or tickets since I have been a licensed driver and I am 60 years old and have been driving since I was 18. I only had liability insurance with this company because I have an older car. My premiums started out $54.00 per month and remained that way for about two years. However about 2 months ago my premium went up by $21.00. I called the company and asked why my premium went up when I am a good driver and never had accidents or tickets. They tried to give me an explanation having to do with when the company in general takes losses it will sometimes increase customer premiums. In other words, I was penalized because of some of their other customers who were bad drivers. Well I wish they would have told me that when I first became a customer. Long story short I found a company offering a better rate and I cancelled my insurance in a timely manner and paid my premium to them as scheduled. Now they are charging me a cancellation fee and some other bogus charge. Instead of increasing my premium I should have received a decrease because of my driving record. I am thinking about taking them to court on this matter because they are penalizing me for going with a different company. I would not advise anyone to do business with them.
Rate creeped up for years..and then.., April, 2014
I first purchased Progressive's home insurance because they gave me a great initial quote for my home. In the past 6 years the renewal quotes have steadily creep-ed up. My quote price is now $400.00 more than it was 6 years ago.
Here's the kicker. I finally called Progressive to see why my rate kept increasing, as I have not and probably never would file a claim. The lady explained it was because of the recent hurricanes impacting the State of New Jersey! I don't live in that state or anywhere near the coast!
To help me out she stated that she would update my policy and hopefully get a rate reduction. I answered questions for about 20 minutes about my home. In the end my rate increased another $50.00 based on my answers..
My next call will be to cancel this insurance.
Will never choose Progressive again!, March, 2013
After finding cheaper insurance, and had been trying to talk with progressive on how to reduce my monthly costs, I finally decided to look elsewhere, and low and behold, I found a policy half the price! When I called Progressive to cancel, they asked why I was cancelling, the representative had said " I see you have been doing some shopping around"...then after going through the routine questions, I was hit with a cancellation fee, taking what I should have been reimbursed for paying the month already, and an outstanding balance would be sent in the mail to me.(after I already cancelled) After the call ended, and talking with my new insurance company, they informed me that they RARELY almost never hear of a cancellation fee and should not be the case...So I decided to call back Progressive. The representative that I spoke to was NOT helpful, knowing I had just cancelled...said "what was the reason why you cancelled?" I told her and she said the reason might be the case for cancellation fee! Then after going into her speal the cancellation fee is in my contract, PG 28. I can see they were blowing smoke, so I can see from this incident that they are untrustworthy and there is better out there! AVOID PROGRESSIVE at ALL COSTS!
Way over priced , November, 2012
They started out giving me a good rate but after I made a change to my policy they wanted to charge me I think around 150 a month for liability on one vehicle so I got some other quotes and told them I was going to cancel then they brought down my premium so I stayed with them. I just recently bought a newer truck and when I told them I wanted to get full coverage on it they told me my monthly payments were going to be over 300 a month for full coverage on one vehicle which is almost as much as my truck payments. So to sum it up every time I tried making a change to my policy they tried charging way too much. Will not go back to progressive
They just find reasons not to pay., March, 2017
This company find reasons not to pay. We had an incident at our house the estimator came and I took off from work just to see this guy. I ask if we can meet after work but he insist lunch time at our house. I worked half a day to accommodate this guy for nothing. They did not give a cent. They think that damage got worse that we have waited for a while for them to inspect. So why gave us a claim number, made an appointment with us, wasted my time if they will not cover anyway.
God be with us. I know you are fair and just.
Shady Company, December, 2016
To make this short I despise this company! A couple of months ago I lady backed her car into my car. After exchanging information I called Progressive to report the accident. After a few weeks I was told that they were having trouble getting a hold of the lady responsible for the accident and that they were sending her a noncompliance letter that they claim they never got a response from and after 2 months they told me they were not paying the claim because they were unable to get a hold of the other party. I had to get a lawyer to get them to finally do the right thing! Don't waste your time or money on this disgraceful company!
This insurance company does not cover claims. , December, 2015
Progressive may be cheaper than everyone else but it is because they do not cover claims, they will deny all claims and will come up with every excuse they can think of to not pay the claim. You have to actually fight them to get them to pay a claim. It is not worth it. So far Liberty Mutual is the best company to use to cover your accident or non collision claims.
Bait & Switch, February, 2017
I use USAA for all of my insurance needs, but when I tried to get travel trailer insurance for our RV (via USAA website), I was redirected to Progressive. I was quoted and accepted their offer of $45 / month for six month increments to insure the trailer. I would not have accepted the insurance quote if the rate was based solely on automatic bank withdrawal for payments. I do not do this with any of my utilities, and do plan to start as this can lead to a company making huge mistakes with your funds. Often times they can over charging your account, and continue charging your account well past the obligations have been met or cancelled. But, that is a another topic. I have since discontinued insuring my travel trailer through Progressive due to their shady billing practices. Progressive changed my rate from the quoted monthly amount of $45 per month to the full amount due, because I did not give them authority to make direct withdrawal from my checking account. This was done even though I was making the agreed upon monthly payments of $45 on time. Then my insurance was cancelled for not paying the full policy amount. That is an unacceptable practice. It seems that this insurance company gets "Progressively" worse.
Only thing progressive are the rates, April, 2016
Progressive has a well known "progressive policy for you." Which entails a bait and switch maneuver used to get customers. They'll quote you low to get you to buy the policy, then as the time goes by, each renewal is progressively higher, (hence the name progressive). Although my driving record isn't the greatest, they have never paid out a claim to either me or any incident during the time they have insured my vehicles. Yet, every renewal creeps up more and more. When I made a comment to them on a feedback page, I was bombarded with phone calls from some representative that "really wanted to touch base and resolve the issue." However the callback number provided was just a line that rang and rang, and never was picked up by anyone.
If you absolutely have no other options, then progressive is for you. They do work with high risk drivers and will assess your situation. What they don't tell you is that as time goes on and your record improves (insurance companies go back 28-39 months) your rates will never improve accordingly. Keep your past bills from your insurance premiums and watch the realistic numbers rise with time. I guess they gotta pay "Flo" somehow
Poor Customer Service., March, 2016
Currently insuring two full covered vehicles and 1 liability vehicle. The policy has been a reasonable amount due to the coverage we receive we were very pleased. Our 6 months was up and they gave us our new quote of our monthly payments and raised it by $140.00! We called to find out why, now we cover 3 vehicles, 3 drivers, none of has have had any tickets in the last 6 months, none of us have been in any accidents. We do everything ONLINE! They don't mail us bills anything we haven't spoke to a rep. sense we started the policy, we have NEVER been late on a payment..They tell us they raised it $140.00 a month to cover their chargers to do claims in our area! We havn't moved in the last 6 months...literally they raised our amount 140.00 for NO REASON other than they wanted to! So UNPLEASED! I will be switching companies soon, and still paying the amount what I would be paying staying with progressive, simple fact I'm not supporting their company cause of this poor service I've recieved! If there was a $40.00 dollar change what ever, but $140.00!!? When we did NOTHING WRONG!?
Nickel & Dimed to Death...Bait & Switch, April, 2013
I got my renewal notice in march that said my payment had went down. I made my first payment, and recently after, received a letter stating that my plan had gone up six bucks due to a move. That made no sense, since we now had more secure parking, and I moved a mile literally. So I call and speak to Becky. She transfers me to Cassandra who is supposed to help me look for discounts to offset the new increase. Cassandra sees I have renters insurance with progressive as well. She then says she will be honest with me, and that since I already have the renters insurance discount, California doesn't really have any other discounts. She doesn't check anything else to see if she can save me money. I ask if I have to call to cancel the plan. She tells me I do, and that if I cancel before six months, I will incurr a $50 cancellation charge. I don't really understand that. I agreed to the first price they gave me in March, not the inflated price I received after making my first payment. They basically bait & switched. They amended our contract after I'd already agreed to the contract by making a payment.
Very Rude Telephone Support Staff, January, 2013
I opted to place my insurance with Progressive, so I could have a local agent. (I had previously been with GEICO for three years.) However, I discovered a $25.00 "application fee" which had not been disclosed to me when I purchased the policy.
I telephoned the Progressive company to learn why I had been charged a $25.00 "application fee" and the first person was very rude, saying it was charged by all insurance companies, and that he was sure the agent had told me about it before I purchased the policy. I asked to speak with his supervisor and the supervisor was even more rude than the first man I spoke with.
I called the agent, Donna Newsome, and she was very rude to me as well, saying it is "standard practice" to collect a $25.00 "application fee."
GEICO has never charged me any hidden fees, including this "application fee." And GEICO staff has always been very friendly and helpful. The tragedy is that GEICO is also less expensive than Progressive.
I'm sorry I ever changed insurance carriers in the first place, and I'll be headed back to GEICO at first opportunity.
Nightmare to settle claim with, January, 2019
My claim had error after error in their favor which took one day short of 3 months to resolve. It became obvious policy was to drag case out so you settled.
1. They used 90,000 as cars mileage. Actual mileage was 79,000.
2. They admittedly skipped doing the quality assessment on car.
3. Denied every comp I sent in saying they were too far away. Their comps were two that were nearly 300 miles south of me in Utahs southern desert around Moab.
4. Used a comp from a no haggle car lot, then haggled $1000 off the price it actually sold for.
That comp had all its GT badging removed and giant plastic skull and crossbones glued in their place. Inside where my DVD player had been, was another giant plastic one. Despite that, they felt at nearly 110,000 miles it was a fair reperesentation of the average mustang GT on the market.
On day 77 (I knew this because their agent had the nerve to bring up how long this case was taking and mention it had been 77 days I had spent trying to get them to do what they should have done day one, Their job!) I had to threaten to get a lawyer in order for them to actually use the price the car sold for instead of their made up price 1000 dollars lower.
I had the car appraised during this process by 2 companies to see if i was being treated fairly. One came back saying it could have sold for around 20-25k. The other I used a company that works for insurance companies. They came back saying 18k. My insurance company did one of their own and said $7400. That is $1000 less than the beat up, plastic skull and crossbones car with 40,000 more miles on it sold for in the middle of a desert.
My car had been meticulously modified and supercharged. The build sheet reflected over $23,000 (just parts no labor) in pre tax modifications alone. They estimated the value of all those parts to be $1710
Terrible customer service and claims, May, 2018
I was hit by an Uber driver (Uber also uses Progressive). After a long drawn out process, it was determined the Uber driver was at fault because they turned left into my lane on a three lane road to get to a gas station per the passenger’s last minute request. Obviously, they did not use a turn signal or even check if there was a car next to them.
I went out of town for a few days, so about a week later, I call to set up an appointment to get my car fixed. My claims representative then informs me that her supervisor overruled the previous decision, and I am now 50% at fault because the passenger and driver claimed I was speeding. This is the same person who turned into a vehicle. If you actually saw someone speeding past you, why would you still try to turn into their lane and cut them off? It makes no sense. We were in a left turn lane, finishing the turn onto the road where the gas station was at the corner going about 20-25 in a 30.
Obviously, I was very upset that first of all, the decision could even be changed after it was complete and second of all, that the representative sided with me and said she didn’t understand either, but there was nothing I could do.
Then, I finally take my car in. Now, they’re claiming half the damage was not from that incident, and I must have been in another incident, so they won’t even fix all of the damage that I now have to pay half my deductible for when I was just driving.
Progressive sided with Uber because they have a large corporate contract, and my one measley plan didn’t matter to them compared to the huge plan that Uber has with them.
It was also very hard to ever get a hold of someone. They would not call back in a timely manner.
I’m extremely disappointed with the way everything was handled, and I suggest not getting hit by an uber driver because they will find some way to make it your fault.
Not honest, June, 2017
This company did not honer a verble and email commitment to insure a motorcycle on the day it was purchsed. I both called and emailed my agent to add it to my policy. The motorcycle was in an accedent that evening and and they did not honner their commitment and refused to cover it. This is because the agent needed to have the engine size to write the policy and asked for it in the email, I sent it the next day. He did have the vin number and could have gotten it himself.
You cann't trust them, be careful.
terrible,horrible,horrific,thugs, July, 2016
my experience with Progressive Insurance and their agents and adjuster Teqilla Beckman have been the worst experience.I still have not got my vehicle repaired and it has taken over two weeks and no progress on my claim.They are not even honoring the market value of my three estimates.
VERY UNSATISFIED, January, 2015
They want me to pay for all repairs and then see if they will pay me back. HA
They want me to pay for all doctor bills and then see if they will pay me back. HA
Progressive insured the semi that hit me in the rear at a stop light..
Can not believe the treatment of this co. It is like they want you to get a Lawyer involved.
Stay Away!, January, 2013
I have been a progressive policy holder since 2005 on motorcycles and boats. Will be canceling all policies this week. Another progressive policy holder backed into my truck causing major damage to bedside panel and progressive assumed liability, that's great, however I have been battling them for a month now on fixing my vehicle. Their crook adjusters are unwilling to replace the bed side which five different body shops (including two progressive preferred shops) all say it needs to be replaced not repaired. Today the adjuster called and told me a Bold Face Lie that my body shop said it could be repaired (they did not) then tried to pressure me to let them fix it. Moral of the story they are currently treating a long term customer which has spent thousands with them with no claims like trash. Beware! if they treat their loyal customers like this how do the treat non customers during claim work? Very disappointed with this company.
Horrible!!!, January, 2013
I accidentally rubbed against a parked car when parallel parking. It was just a little scratch on the bumper and they had a similar scratch on the other side of the bumper. I left a note bc I felt bad. The guy called me 2 weeks later. We were going to settle outside of our insurance companies. Well he went and filed a claim with his insurance company and somehow they got in contact with progressive. Progressive called me and basically said they were going to pay him $516 before EVER sending someone out to look at his car, or even look at pictures. I felt like they were working against me and I was shocked at how easy they decided they were going to pay this other person. They completely screwed me too bc they didn't make the guy get any other quotes to shop around. Now my insurance is significantly higher because there's a claim against me over the $500 threshold. If it was $499, I'd be paying at least $50/month less. Do NOT use this company!!! They are horrible when it comes down to actually needing them.
They Nickel & Dime You, May, 2017
I had them for over a year, with no problems. Then they started to add new little fees each month. Don't want to trust the to automatically take money out of your bank each month? A fee. Want to make monthly payments instead of huge, 6 month payment? Another fee. Then they crossed my info with my room mates, and refused to let us straighten things out. She had to cancel her policy, yet they still tried to charge her bank account for mine, AFTER I had paid with mine. The person we talked to then said we were making thing up, because their system couldn't possibly make an error! I finally had to close my policy of two years because I moved out of state. They make you close your old one, and write a new policy when you do that. After about 20 minutes on hold, I was stuck with someone that was refusing to let me have a policy unless I set up auto pay! To add insult to injury, she couldn't understand why I told her I would switch companies to get a lower rate! I told her I checked other companies while I was on hold, yet she was still insisting Progressive was lower.
Don't chose for home insurance, February, 2016
I am insured through progressive for auto so when I bought my home I felt it would be the most easy to use for home owners insurance. However a month after I got their insurance and moved in I got a letter that stated I must fix roof and paint peeling windows in 4 months or I will be dropped at the end of the year. When I had home inspected they said roof was good for another few years. Do have money to get new roof after buying home. I have never had this with any other insurance company. I will be looking elsewhere for home insurance
Added driver without my permission., January, 2015
Progressive added my stepdaughter to my policy without my permission,and she had insurance with another company. Do not waste your time with this company.
Worst Customer care, May, 2013
They dont even care what you are talking and they talk like they dont want to be in insurance market. Worst experience ever I had with any customer care I dealt with across USA.
8 years with Progressive, May, 2013
So , couple weeks ago i bought another car. I already had two cars on my tab with progressive. I was paying 149$ a month for both because i had a ticket more than a year ago.
After i got the third car, i called progressive to see what they will charge me for adding one more car. Price i was told if i remember correctly 247 a month.
Such a rip off. I have liability on both cars, had more exactly , exactly the same coverage for both of my cars. Having the same coverage i was expecting to pay the same amount of money. But for my ranger i was paying more than my Chevy . Asking why the difference in price ( difference is was 200$ more than chevy ) i was told this :
RANGERS are causing more accidents on the road than any other car. Like the Rangers are driving themselves on the road without a driver. Is the driver or the car causing the accidents?
For them it seem to be the truck causing the accidents.
Anyhow, i told them BYE BYE and i got a better rate ( half than what i was paying with Progressive ) with other company.
Only thing i regret is the fact that i have spent so many years with them overpaying for car insurance.
DO NOT BELIEVE THEIR ADVERTISING ON TV OR RADIO.
Unbelievable Issues Cancelling Insurance, October, 2012
My wife had Progressive for her car insurance for a few years. A few months after we were married, we decided to combine our plans, and we got a much better quote with All State. She calls, cancels her policy (which she never had to use), and they tell her that everything would be fine - just sign the letter they send, and she'd get money back. That was 3 months ago.
She receives the letter, signs and returns it. She gets an email saying she has a payment due. She calls, confirms it's not actually due. They say don't worry about it, it just is saying that because of paperwork delay. Next month, there is ANOTHER payment due! She calls again. They say "oh, we have flagged the account to make sure it's taken care of. It's a processing error. Check back in 24 hours." She calls back in 2 days. Same story, but this time it will take 1-2 weeks. She calls after a week, and they still are claiming a processing error. Now the account is ready to be sent to collections! And she canceled the policy, and THEY owe HER money!
After days of calling over and over again, it STILL is not fixed! We're in the process of purchasing a house, have 800+ credit scores, and there is a potential that their incompetence can send this bill to collections and affect her credit. This is absolutely unbelievable.
I will never recommend them. I had Geico before we switched, and it was a super simple process for me to switch. Progressive's customer service is awful, and they don't seem to know how to get anything done. We've been trying to take care of this for months! And worst part is that it's US chasing down THEM for THEIR error!
Worst Company I have ever worked with, January, 2019
I have filed a claim on my insurance about somebody who rear ended me and keyed my car. They literally told me that I was fraud and refused to pay for repairs. They said they have photos of the damage before the accident had happened. When I asked for the photos they told me they are not legally obligated to give them to me. I then informed them they are legally obligated to give them to me, I have a right to see my property in photos. Still waiting on photos.
Top of that; they told me that I had to file two different claims because whoever hit me also keyed my car in the middle of the night. I'm sorry I should not have to file two different claims to get my truck fixed. They should be able to take care of it in one claim. Now I will have to different hits on my insurance history for the same incident.
Worst insurance company I have ever worked with and will not be renewing my insurance with them. I will be finding new insurance as soon as I can. Beware of this insurance they will screw you over in the worst way.
Wont pay for safety, June, 2017
Brought car into mechanic who I have used for 40 years after an accident. Explained what suspension parts I needed and why. I also saw photos that he took. Progressive decided to send a kid out who then said the suspension wasn't as bad as what my guy said. Do I trust my mechanic who has become a friend at this point. Or my cheap insurance company ? My kids are in the car not theirs !! After three weeks and four different alignments progressive paid for what my mechanic said was wrong in the first place. What a waste of time and energy.
This company sucks, April, 2017
We were involved in a rear-end collision. Our vehicle was stopped and waiting to turn when the other vehicle ran into us going 55-60 mph. The other driver did not have insurance and Progressive is our company, they have NOT been working in our best interest. They have lowballed the price on our 2000 Ford F350 XLT Crew cab, which was completely redone in 2016 to remove all rust and repaint. The condition was excellent prior to the collision, that was not our fault. They are totaling our truck out and valuing our truck at $8,000, which clearly you cannot find a truck in this condition for that LOW amount of money. I will say this is the absolute WORST company I have ever dealt with and I would warn against doing business with this company.
PROGRESSIVE STOLE MY VEHICLE/MONEY, April, 2017
I contacted Progressive to file a claim to have my vehicle repaired. I granted Progressive permission to move my vehicle to their storage facility, Copart. Progressive did not allow my body-shop access to Copart to and repair my vehicle. I took them to small claims court and was awarded $10,105; for the return and repair of my vehicle. Progressive kept my money, paid the lien holder, transferred title to reflect them as the owner to complete the selling transaction of my vehicle to its new owner. I later found out, Progressive sold my vehicle 4 days after I filed my claim, within 3 hours an 10 minutes of it arriving at Copart. I contacted and filed a claim with the Federal Trade Commission. Feel free to contact them and file a complaint at ftc.gov/complaint or call 877-382-4357. The FTC works on behalf of the consumer, with law enforcement and also takes legal actions against these corrupt companies.
Can't trust Progressive, May, 2016
I called in the fall to see how much it would cost to add my daughter to my policy. It was obscene, so I said, no thanks, her dad will insure her. A couple of months later, i got an email saying "view your new Progressive Policy". I had both car and home insurance and got those emails at least 4 times a year and thought nothing of it. Turns out, they had added her to my policy without my consent! Then they tried to bill me for that time, even though I never asked for them to add her and their only comment was "well, we sent you an email'. The email said nothing in the subject or email about adding her. They cancelled all coverage (I switched to Geico) but then told me that I still owed them just over $200 (even though I had paid for my own insurance up to April and cancelled in Feb and therefore had to pay Geico to insure me from Feb to April) the still tell me that I owe additional money and even sent it to collections. Seriously, for $100 dollars! (the collector would get half) I won't be bullied Progressive. You have not only lost a great, long time customer, but you now have someone who will share their story with others, literally, everywhere. Countless people will choose another insurance company. Hope your $100 buck was worth it! Actually, I refuse to be bullied, i won't pay it, credit rating be damned.
Poor Coverage Review, July, 2015
No help reviewing auto policy, after renewing for 4 6-month terms. Turns out 2014 leased vehicle was only originally insured for Liability only. Denying hit and run claim, no comp or collision and don't seem to care. 6 month premium for liability only $590.00. Quote from Geico= Comp, Collision and Liability (plus more coverage per incident) only $518.00. Just goes to show the computers are taking over the world and Flo is doing all the work.
BEWARE!! They will screw you, September, 2012
Long story short... Progressive was happy to help us get set up with Homesite who was the underwriter. When a hailstorm came in 2011 and everyone else had help with their companies, we were told our roof, which was barely hanging on, was fine and they would give us $350. to fix what???? we dealt with crappy reps like Ruby Johnson, Perry Lust, and even wrote to the CEO of Progressive, Glenn Renwick who did not have the time or balls to respond. Mind you, it took forever just to get someone on the phone to begin with. We had to demand to speak to managers before anyone would even call us. Wish I had done my homework better because there are countless complaints out there just like this. Horrible customer service and no integrity. I would suggest take your business to a more reputable company!!
Snapshot will raise your insurance, May, 2018
Recent customer to Progressive. Their sales person told me that if I sign up for SnapShot that my insurance would likely go down. She said " I have never seen a situation where someones insurance has actually gone up". All but guaranteeing that my insurance would go down. It went up significantly because of the Snapshot lie. Progressive also raised my insurance, from the original quote, because I made a claim for a chipped window "ON MY PREVIOUS INSURANCE POLICY, with another insurance company. Now they are more expensive and I'm looking to go back to my previous insurance company.
Deceitful Business Practice! Consumer Beware!, February, 2016
After charging my bank acct for an automatic renewal of my motorcycle policy, I contacted them to say I no longer needed insurance and would just like a credit for the charge. They asked for a sale date of my bike - NONE of their business, but I told them. Next they "canceled" my insurance according to the sale of my bike. That was 3 weeks earlier. I never told them I wanted to cancel the current period. They took it upon themselves to do that so they could charge me a $30 cancellation fee!! HOW DARE THEM!!?? We are at the mercy of these fools running these companies that are ruthless!!
AWFUL CUSTOMER SERVICE, January, 2016
Not only is the customer service department less then satisfactory and rude, EVERY SINGLE MONTH I had my policy, my rate changed!! Sometimes they could not give me a reason as to why it had increased. One month it was because they said there were possible points on my record that were not there- I have zero points and had to provide my own proof after they looked into their systems and saw zero points! Another time it was because they documents of previous insurance were not put through and the representative literally said to me, "Oh you are right it's all here, he just did not scroll down to see all the documents". WHAT?!?!?! I am not paying you to not do your job and not scroll down!! Awful! No correcting their mistakes or apologizing. Customer Service needs work!
Ripped me off , December, 2012
I REGRET HAVING DONE BUISNESS WITH PROGRESSIVE INSSURANCE.
I use them to insure my motorcycle for about a year when out of the blue they razed my already high rates. So I moved to another company. My agent drug his feet canceling with progressive and they draft my account for another month. I request a refund and they sent me only $8!!!!!!! AVOID Progressive!
PROGRESSIVE IS FULL OF IT!, March, 2016
I was in a car accident on 3/3 and tried to file a claim. Only to find out that they cancelled my policy on 3/2 without any notification. Now i am trying to get answers and I am only getting sent to voicemail and told that I will receive a call soon.
Scoundrels, May, 2013
These people are scoundrels. At 7 months pregnant I was hit by an 82 year old woman insured by Ameriprise (also sub-par). Luckily, baby and I survived but my nearly 10 year old Toyota Corolla with over 100K miles on it was severely damaged. I had been preparing to sell it just that weekend - had just spent over $300 on it. Although the damage assessed amounted to more than 90% of the Kelly Blue Book value on the car, Progressive refused to total it - putting a few hundred dollars over retaining a 5 year customer and making good on their plan. Moreover, when I then reviewed other companies, I found that the rate they'd been charging me, WITHOUT rental coverage, was well above what any of the other major insurance companies quoted. Progressive THEN charged me a $50 cancellation fee. Horrible experience. They're are not on the side of their insured.
rate increase for no valid reason, July, 2012
Forget the loyalty... my rates have continuously increased the last 3 years a few dollars a month and then jumped $12 monthly this last renewal period. I have all the discounts: 5+ years with same company/insurance, multi-car, no accidents/tickets last 5+ years, same cars (all old, newest 2001), same driver and usage, have anti-theft on 2 cars, have electronic monthly pymt from checking acct and paperless billing, etc.
So when I called to find out why my premium had increased, the reason given was that my â€œcredit scoreâ€ had gone done a little. I have never been late on anything and they are raising my rates based not on my driving record (perfect), or on vehicles (old), or on claims (none) but on something not related at all to my ability to function as a safe, loyal driver. Because I bought a house in 2009 and have 3 credit cards (Kohls, Homedepot, Chase) I am being punished by Progressive for using credit I am qualified for and pay off quite regularly. So Progressive's thinking is: if the client is stretched out a little in credit, lets charge them more so the hole can get deeper. Not reward them for being the â€œperfectâ€ customer.
Poor customer service/rates too high., July, 2017
I added a car to my policy, which pushed my payments up to $954 per month. After searching, I ended up switching in order to save about $500 per month. When I contacted Progressive, they were very rude. He back dated my cancelation, being sure to tell me that if there was a lapse in coverage, I would be held liable. I did not ask him to back date the cancelation. But, since I was covered under the new insurance, I didn't argue that. Then, I was told I owed $153 for the two day I had left! When I tried to get an explanation, he hung up on me. I called and spoke to someone else, and her explanation was varied. At first, it had to do with protating, then when I questioned the amount, she claimed it was because of the change in policy. I am glad I switched. I feel like they were just jacking up the charges to get more money.
Over all, I will never go back to Progressive. Even to save money.
Robbery.....no GUN needed, September, 2016
Flo and her crew can join the list of American Greed....Shame, shame ...while they caterer to the less. Only when you try to do what's right here comes some more bullshit along with the rest of America. It all starts with the underwriter and then the big companies(progressive). At best it's a matter of wording and talking over the heads of the consumer. Nevertheless who cares, ....like he said, "Those guys got more money and better lawyers, we can't mess with them!"
Bait and Switch - not trustworty, July, 2016
I got insurance for a scooter through Progressive since USAA (my beloved insurance company) does not cover scooters. The policy was supposed to be $75. However then there was some confusion over some form, and the increased my coverages and cost to $555! I contacted them and signed the forms the same day electronically (something they conveniently did not mention could be done in their correspondance). THey changed by policy back but charged me an additional $126 as part of the prorated higher policy that I did not want or use. What a complete and total scam. I would never use them if I had any other choice and I don't recommend them unless you are desparate.
Lame!, January, 2016
I have no dui's no wrecks and 3 speeding tickets. $3000 / $500 per month is unbelievable and insulting! Get real! I mean that's more than I pay for the car.
Progressive is the most criminal insurance company, October, 2015
The Progressive agent asked what she could do for me and I stated that I’d like to cancel my current policy. She asked why and I explained that I was switching to Geico. I was told that I needed to be transferred to the “Cancellation” department. The new agent began to tell me that she would be unable to cancel the policy due to it being updated. She then proceeded to tell me that I shouldn’t call back tomorrow “at this time” because it will be updating again. Huge red flags went up as the agent didn’t give me a time frame in which the account could be updating. It felt more like the agent was aware that this was a convenient time for me to call and was instructed to tell people that they needed to call back at a different time. I asked for her supervisor…
When the supervisor got on the phone I asked why the agent would feed me a line of garbage like that. Being in IT I know they have software capable of doing all kinds of nifty tricks so a simple cancellation (regardless if its “updating”) is an extremely easy task. She stated that the agent should not have told me that incorrect information and that she would personally handle the cancellation and follow up with an email the following day. That day came and went with no email, no phone call, nothing.
Disgusted with unexplained rate increase, October, 2014
Every year rate went up about 100.00 with no explanation. This year it jumped from 1500 to 6255.00!!!!!! Not a single claim ever. They told me its because of claims in my town. WTH!? Then I find out it is actually because when my dad's home burned and the family discussed insurance I was curious about my coverage. I called progressive and explained that and asked about my coverage. I gave examples like "what if my house burned?" "what if a tornado hit?" "what if the roof fell in?" I was informed by a different agency that my call caused that review and the "insurance risk factor" to occur. So I canceled and here I sit waiting for a check for 5600.00 to come to me and they've promised it has been mailed TWO weeks ago and still NO check. worst ever. I have reported them to the Department of insurance and my legislature. Damn con artist.
Thanks for nothing..., November, 2012
I had Progressive for a year and a half. I thought that due to my age (22) my policy was going to be expensive anyway. I was convinced by all the discounts that Progressive would benefit me. I was very wrong! After purchasing a brand new SAFER vehicle, Progressive wanted to hike up my price by $21 more a month. My bill was going to be $237 (with no accidents or tickets). My friend recommend Geico, and I currently have an awesome policy with more incentives for $86 a month (Talk about savings!).
It totally sucked!!!!, February, 2018
Let me start by saying I'm over 50 years old, a business owner, and have multiple vehicles. Initially, Progressive was not bad at all, I definitely have no problem taking my money for the premiums. Every year since the first couple my rate of increased and my coverage has decreased, without explanation I might add. Was using an independent agent and asked her to find me an insurance company with a better rate. I do understand that they get paid a commission off of insurance that they sell, but I find it absolutely repulsive and ridiculous, that I was able to find insurance on my own for less than 1/2 of what I was getting charged by Progressive with better coverage! I would not use Progressive again or recommend them to anyone, there was rate increases for no reason and some of the poorest customer service I've ever seen in my life
Good auto but terrible home insurance, January, 2017
We purchased our home 3 years ago and get a new roof discount as our roof is less than 5 years old. Last year we had a hail storm and all of our neighbors were getting new roofs so we called in a claim and an assessor came to inspect the damage. After about 15 minutes on our roof the assessor said we did not have enough damage for them to pay our and we should wait until the next storm because we would likely get a new roof. Lastonth we had an entire day of 60-70 mph winds and part of our roof blew of. Another adjuster came out and said there was not enough damage for them to pay out. We called a contractor and he inspected and took photos and estimated 8000 dollars in damages and he said we would need a new roof. Now Homesite is saying because we didn't fix the hail damage after the first storm they will not pay for any of the damage. Both of their adjusters were on our roof for only about 15 minutes and both lied to us. We have reported them to our state insurance commission, may have to try to hire an attorney and we cannot wait to get rid of this company. BEWARE!!!! Sad because Progressive was always decent (20 years) with my auto insurance:( Now I want nothing to do with them shadey people.
PrOGRESSIVE SUCKS, March, 2016
Was involved in an accident, accident was not my fault.
Maritza claims adjuster for progressive is the worst adjuster. It took four days to get my rental, the rental had to be returned less than 14 days when my policy covers me for thirty days. Not only was I out a vehicle but I still have no check to purchase another vehicle and progressive can care less.
If you are looking for great experience with an insurance company i suggest you use infinity!
There are better options!, March, 2015
This is one of the worst insurance companies to put your trust in. Everything is good while they take your money every month, but the minute you are involved in an accident they run! I was in a 3 car accident on March 11. I was at the front, so I was not at fault. The car directly behind me was insured by Progressive as well, and the third vehicle was insured by Nationwide. I felt two hits, the first one stronger than the second. Long story short, neither company found their client at fault so I was stuck with the damages on my car. I have never been late on my payments, but Progressive chose not to take care of me, a paying customer, when it was clear I was not at fault. If you get Julio Lopez as your claims adjuster, request another adjuster immediately.
Better you drive the more they charge !!!!, April, 2013
I have a perfect driving record for last 10 years...every year with progressive insurance kept going up..Only reason they gave is the state miniums when up...Dropped progressive..(thank God) received identical coverage frmo state farm for 46 a month..progressive was 112...THIEFS!!!!!
BEWARE!!!, January, 2013
I chose Progressive when relocating to FL b/c they had the lowest monthly rate. In two years time, my rate went from 99/month to 400/month for 3 accidents!!!!! And none of them were major accidents, they were all minor fender benders. It did not all happen at once; my rate went up $100/month after an accident 6 months after starting the policy & then $200/month after what would've been the 3rd year with them!! The most infuriating thing was that the last six months I had been using Snapshot & had been Extremely cautious so that I could get a better rate. The status on the site told me I was eligible for a 20% discount, making the monthly payment go down from 200-160! Instead at renewal they told me it would be going up to $400 due to two fender benders. I immediately found a better rate & canceled. So much for customer loyalty. Just left a really bitter taste in my mouth.
never again, December, 2018
Unfortunately I worked with them for 5 years they charged us always more and I said enough and find almost half price. I canceled them said and over but they send me a letter need pay more which were "installment and insufficient fees" call customer service to ask what they are just talk too much I decided to pay they already added $15 more I cant believe ....
hey guys look all negative reviews and go work with them
there a lot of insurance company just talk them
Progressive is DISGUSTING, October, 2018
Absolute WORST customer service. They do not give 2 craps about their reputation. They are REPULSIVE!!!
They will not do ANYTHING to rectify a matter. You get hung up on because the hood rat on the phone doesnt like her job!!!
These guys are dicks. I couldn't start a new poli., October, 2018
Could not start new policy until the old one was paid, i paid it online and started a new policy.. A week or so later i am getting phone calls from collection agency about the policy that i had to pay before i could start the new one..my new pucy was for $76 per month but they bill me for $176 per month and are constantly threatening me.if they cancelled a policy you shouldn't be forced to pay for the rest of the term...and where did the $275.15 go that i obviously paid for my previous policy?
Progressive Client Totaled Our Car, August, 2018
We are not Progressive clients, but rather ones whose vehicle was totaled by a Progressive client. They did NOT work with us or for us at all. Our car was in excellent condition and low mileage, and they compensated us for a middle of the road vehicle and would not even look or consider vehicles we showed them that were VERY similar to ours in mileage and condition, and close by. They use some Evaluation company located in California somewhere, and they supposedly go strictly by what they say. We are out about $3000 in replacing our vehicle with one similar in condition! Very annoying, disappointing, and upsetting! Hope no one else gets their vehicle totaled by a Progressive client!!!!!
Lure Customer into paying MORE, August, 2018
Progressive and AAA does a very dirty business of luring customers into paying more. I’ve signed up for progressive through a AAA agent and got a fair deal at first. But after two months of having insurance they cancelled my policy and I happened to realize it three days after . Upon reaching progressive they said that I did not respond to their email or mail where in they requested for some information that caused the cancellation as I did not respond. I would expect an alarming follow up from progressive or my AAA agent if it was about to cancel my policy. Now they’ve put me in a position where I have to sign up for a new quote as my previous policy cannot be reinstated. To the worst I’m being charged 50% more than before and it’s has become even worse with other insurance providers. Now I cannot move on to other provider (without paying lot more) nor stick to my old policy. I’m stuck with progressive for a very high premium than it was before. They just screwed my insurance history over just to make more money off of me by NASTY and DIRTY business means. WILL NEVER BE WITH PROGRESSIVE once I move on AND WOULD NEVER RECOMMEND IT TO ANYONE.
Sorry bunch to do business with!, June, 2018
Accident report states one of their policy holders hit a truck head on and they refuse to pay and now are trying to sue the other driver who was left with a bad injury to their foot and will not be able to work for 3 to 4 months, and may never be able to work again. I would never choose PROGRESSIVE!
The worst customer experience ever, March, 2018
I would stay away from progressive. When it comes to settling a claim there customer service is horrible. I would read there reviews before at all considering them. Even if there rates are lower they will not be there if you need them!!
Gyped, March, 2018
Just got my renewal bill and my bill has increased for no reason. I'm 62 and hardly drive. About 5,000 miles for the whole year. No tickets. No accidents. No nothing. Why are seniors always getting ripped off by car insurance companies? It's not just Progressive. All of them. It's like they're in cahoots together. Why us seniors have to pay the same as somebody that drives 20,000 miles a year when I drive only 5,000 is ridiculous. Politicians pass laws that let them do this stuff to old people. My rate increase probably has to do with what my state did. The less you drive, the less you should pay.
Really a ripp off, February, 2018
There rates are high they dont pay claims in full try ti ripp you off on rental car pay for 30 days wants to pay half of it the serive is slow and waste money on tv commerals lie about thris thris is a horrbile company just a scam to over chrage you not paying cliams and dont give you good discounts thris is on of the worsed ins company around just want your money when you need them they will not be there for you
Terrible Customer Service, February, 2018
I was dropped within two months of having the policy because i used Road Side assistance three times. I did this because my car battery was original and with the cold weather on the east coast my car didn't start a few times until i was able to replace the battery. This all happened within a week and they consider me high risk as a result. I needed a jump three times and i lost my policy because i used a service i was paying for. I will never go back to Progressive. Not to mention they are holding up payment on a previous claim with another insurance company where the driver who had Progressive was at fault for an accident. Terrible company.
Stay Away from Progressive! Negative 100 stars., January, 2018
I'm 56 years old. No auto accidents in my life. I had Progressive Insurance for over 8 years ( had bundled plans prev with homeowners/ motorcycle, and auto). I had my first fender bender the end of Oct 2017, hitting my BF truck. Progressive put me under 'investigation' because I had changed my deductible 11 days prior to this accident. For their 'investigation', they wanted phone records 2 weeks prior to the accident, my son and daughter-in-laws phone #, and a MD note from my granddaughter's pediatrician, which had nothing to do with this accident. Their adjuster stated the repair was roughly $600.00 and the other 2 estimates I got were $1,0000. Progressive refused to honor my $100 deductible and sent me a check for around $145.00. I submitted a complaint to the Wisconsin Commissioner of Insurance. The letter that Progressive submitted to the state were lies. I have proof. I'm taking them to small claims court. I caught them lying and they acted in Bad Faith. It only took me a week to figure out that I would drop this Horrible, Lying, SCAM company and signed up with State Farm. I'm spreading the word too. I mean this is how I was treated after 56 years of never being in an accident and having a squeaky clean record.
Don't use Progressive. Rates will go up for no rea, September, 2017
This company is the worst ever. My rate went up everytime time came to renew. No tickets no accidents... same residence. They told me other people where getting into accidents that's y the rates go up... such crap. I don't feel my rate should go up 250 bucks a month cause others can't drive. First company I called was a fraction of their best price they where able to give me. My insurance went down after being with the company 6 months. Can't believe people still use Progressive... What a racket.. If you think getting insurance with progressive is a good idea Pick up the phone and call elsewhere.. chances are you will find better rates and customer care with ANY other provider.
Slow settlement with lender after car totaled, September, 2017
I am a cosigner on a loan from Ally on auto that was totaled weeks ago. Daily calls from Ally indicate that it has received no loan settlement and that I am party to a substantial fine for late payment. I have received no notice from Progressive (Claim # 17-1140568) that they have settled with Ally. I have never had a late loan payment on any loan for sixty years and Progressive's failure to act promptly compromises my credit rating for the first time in my life.
Worst Cusomter Service I've ever experienced, August, 2017
I could not recommend this company less. Customer service agents were rude when I chose to cancel my auto policy because they could not extend me an additional homeowners insurance policy due to an on-site oil tank. Additionally, even though I cancelled my policy early (several days before my coverage ended), they claim I still have an open balance. Only way to get rid of this balance (which was basically a fee for cancelling their service) was to extend my coverage (LOL) which was by the way, also way overpriced.
progresive does not pay fpr your claim, August, 2017
good to take your money, but does not pay for your claim, no worthier to talk to them. no recommended never
They don't honor their agreement, July, 2017
progressive customer service is very very bad and they hire wrong people, My wife had progressive car insurance we were paying 90$ a month, I went to got my driving license so we called progressive spoke to the agent we told her whats going on gave her my driving license # and she added me to the policy and she told us it's gonna be 120$ a month we said ok, 3 months later after taking 120$ automatically without calling us they took 500$ from my bank account, I cancelled it and called them they said the agent made a mistake were sorry anyway they wanted me to pay. now after I start making payment on the account they send me to the collection, they said sorry that's the policy
Progressive is the worst, May, 2017
Progressive Insurance is the WORST company I ever deal with, THEY DO NOT PAY CLAIMS, and their customer service department is the worst. I called in about my claim which is going on 3 weeks and I've heard nothing. They have bounced me around to different people without even telling me. I called in last Friday very upset and one of their agents laughed on the phone call the entire time, their are other insurance companies out there who value their customers and you should research them. Progressive is the worst, beware.
Unacceptable , February, 2017
This company is horrible! Been trying to get my vehicle totaled since November when the accident happened and they deemed it totaled finally mid February. They have been charging me insurance since November for what a vehicle that's been undriveable in a junk yard and totaled for almost 3 months? Not to mention they added a driver to my policy. Without prior notice or permission from either party. Who also has his own insurance. So I'm not sure how you can have 2 insurance policy's. Oh and he has no license. So how is this possible. It made my "platinum member" policy over double in price. This is highway robbery and rape. Way to take care of a 5+ year customer. Friday February 24 finally got it totaled. Can't wait to cancel this policy!
BAD BAD BAD, February, 2017
OVER TWO MONTHS SINCE ACCIDENT AND CLAIMS WILL NOT RETURN CALLS, I HAVE CLAIM NUMBER BUT NOTHING ELSE, CAR IS SITTING AT GARAGE NOT DRIVEABLE, VERY BAD CLAIMS DEPT, BEWARE
Terrible Customer Service, January, 2017
I chose Progressive because they were less than anyone else. I signed up for 6 months with them. They automatically renewed me after the 6 months were up & raised my rate without warning by $40 a month. I called and asked for some help with my rate ($300 a month for 1 car) & they said their was nothing they could do. I told them I would have to cancel because I couldn't afford it. I then received a bill in the mail for $177! They said I was responsible for paying the rest of my 2nd 6 month term with them. If I told the cust serv rep on the phone, I couldn't afford $40 more a month, why would she not have mentioned that they were going to zap me with this fee!!!! When I called inquiring about the fee, I was put on hold for over 30 minutes and eventually just hung up because it was evident that they weren't coming back.
Claim Rep. "We don't pay claims", December, 2016
I am not insured by Progressive, and after this experience I never will be and neither should you.
My car was hit by a Progressive insured. The policy holder admitted responsibility, and asked if I could simply send him the repair bill since it looked to be rather minor. In reality, the bill is under $1,000, so that statement was accurate.
After I was unable to contact the Progressive insured, I filed the claim with Progressive. After a MULTI-MONTH 'investigation and review', they were also unable to contact their insured. According the the Progressive claim representation, Mr. Sahar Ahmad, since they were unable to contact their insured, and since no police report was filed (for such a minor accident), Progressive will NOT pay ANY claim.
If you are a Progressive insured, according to Mr. Ahmad, the appropriate procedure is to refuse to respond to any Progressive communications so therefore they will not pay any claims against your policy.
bad services, October, 2016
worst service those people have online I will not ever us this coverage for my car very bad service those people have
There is nothing progressive about Progressive, October, 2016
I have liability with this company. My wife and another driver had been sitting at a red light when some Percocet popping individual slammed into both of us. I filed a claim with Progressive expecting some help. All three vehicles where deemed totaled at the time of the accident. I arrived and immediately filed a claim. Three weeks later to this day I am updating my agent with information from the crash report, the at fault parties insurance adjuster, the Police investigator and the second parties insurance company. Shouldn't it be the other way around? Shouldn't my claims agent be doing this? I know I only have liability but it's still insurance and with her company... Today I received the official crash investigation. I called my "representative" to tell her. She explained that they would have to wait for the one they ordered through the DMV somehow connected to their system before they could action (up to 30 days). I asked why, it accessible so long as you know you driver's license number and crash investigation id of individuals involved (which I provided), it can easily be retrieved from the counties website. Her answer, policy. You want to know what the at faulty parties insurance adjuster said when I called? Send it over and we will close our investigation and process the funds to you.
Thanks Progressive, you're not very progressive at all.
Reufuse to pay claims, August, 2016
Real simple 4300 damage my deductible was 1000, so how much did Progressive offer to pay for damage 1080.18, yes just 80.18 more than my deductible. Claim adjuster name Megan Canterbury.
PO Box 2030
Bayfield, CO 81122
Monday, Tuesday, Thursday & Friday 8am-6pm
Inflexible policy, Lying and clueless staff, July, 2016
I purchased policy with a payment plan. At the time of purchase, no one told me that if its a 5 bill plan, I cannot go to 6 bill plan if there was an emergency and I could not pay on time. So I signed up for autopay. Now, during policy period, I had a change of address and the policy amount was hiked. The entire increased amount was added to last bill. ever since this happened, I had been trying to contact customer care asking for an additional payment for a month now(since I would still have policy when making the 6th payment, this should not be an issue).
All customer care agents were very rude and outright said no. A couple of days before the last bill was due I decided to try one more time. This time I spoke with a customer care supervisor. She said that now since the amount is invoiced, no change can be made, had I contacted them earlier something could have been done. When I told her I have tried contacting earlier, then she changed her previous statement and said, that nothing can ever be done! This is outrageous!! What kind of dumb people do you hire Progressive!!
And I have better things to do in life then sit for hours everyday on your customer care with incompetent and dumb people!!
Rude and Inconsiderate Customer Care, July, 2016
The Chat agents as well as Customer Care agents are extremely rude and inconsiderate.
I was on a payment plan and half way through, due to change in my address, the policy amount was increased. As a result the entire increased amount was added to the last bill. since the amount was too much, I asked if they can add one more bill and split the last payment. I would still have been i the policy period and it would have worked out fine. But the agent refused to do so. On top of that, rigidly said its not doable. Its a small request I made and fairly simple to implement, I dont see any reason why the agent had to be rude.
Highly disappointed with Progressive. Their immediate response to any exception scenario is that customer can cancel the policy. This is no response!!
OFFICE was very RUDE! , July, 2016
We currently have progressive and are simply switching vehicles and want to maintain service but just need their quote. It has been over 2 weeks and the office still has NOT gave us a quote. We are very upset at the service we are receiving and will definitely NOT refer them out to anyone! I finally got frustrated and asked for only the underwriter who writes the documents MIKE and he has not gotten back either. We are in the process of looking for other commercial providers at this time unfortunately. We would never treat our own customers like this.
Aseholes, June, 2016
THEIR driver totaled my car- so they have me waste half a day getting an estimate at THEIR progressive drive in- give me an estimate for less than HALF of the actual repair cost $1800, they WON'T fix it, and then tell me to take to a regular repair shop. THEN they go out to the shop, and TOTAL the car, and offer me $2400. I ask them, why did I waste a half a day for the first estimate when you won't fix my car, or pay for the actual repair of $4000? No answer except, "well, we wanted to make sure that if there was any additional damage after the accident that we could see what our accident was, so we wouldn't be responsible for anything else..." Jerks, totally. Progressive makes record profits, and they're not doing it because they're saving anybody money except themselves. So what else is new? All insurance companies are alike, it's all about greed.
insurance rate sky rocket, April, 2016
iv'e had insurance with progressive for 4 years with no wrecks no tickets no warnings,the motor blew up in my truck and didn't have another one to insure,I called progressive and asked them what I should do and was told by them and my insurance adviser to wait until i get another truck and then call them back.It was 31 days before I got another truck,so my insurance rate went from $43 a month to$75.91 a month,progressive says the reason for the hike is that I let my insurance laps for over 30 days,when I asked why wasn't I told that my insurance is going almost double they told me my insurance adviser should have told me.I even asked my advised after all this happened and all I got was..OH WE ARE SORRY WE FORGOT .I'M SORRY DOES NOT PAY ONE RED CENT .
DO NOT BUY PROGRESSIVE INSURANCE!!!, April, 2016
DO NOT BUY PROGRESSIVE INSURANCE for your RV, Boat, and possibly for any other vehicle. I had a full coverage “stated value” policy for over ten years. I paid extra (around $500 yearly) to cover the RV for a value of $19,000.
Then I had ONE claim this year due to a windstorm ripping off my roof, plus a roof on a much newer RV beside mine, and a large oak limb behind it. Right from the beginning on the phone the adjuster talked like he had already made up his mind that he would find an “exclusion” in the policy to deny my claim.
Sure enough, he looked at the RV for 5 minutes, took some pictures, and proceeded to tell me that the roof was old and damage was due to “wear and tear” and thus, not covered. They would not even offer to cover a portion of the damage even though it was CLEARLY due to high wind and rain, not age. I continue to complain to management, the BBB, the state insurance division, and others. But progressive continues to come up with excuses for their position. There are only two excuses: 1) Greed, 2) The policy is worthless.
Of course the roof had a little age. It is a 1992 Winnebago. They knew the age of the roof, yet GLADLY took the high premiums every year. The point is, their “exclusions page” deep in the policy is MUCH longer than the coverage page and is purposely written vaguely to give them MANY ways to DENY YOUR CLAIM. I am not the first to discover this. Many thousands before have complained too, but they do not care.
DO NOT BUY PROGRESSIVE INSURANCE. DO NOT BUY PROGRESSIVE INSURANCE.
Added driver to policy without permission, April, 2016
I don't use progressive. I'm with allstate. However, I was told by the agent that progressive can find your family's auto insurance or those co-housing with you, and without the policy holders information, add them as a member. I had to call to ask that I be taken out of my grandfather's progressive auto policy. We were extremely confused when we got the statement saying I had been added and the premium has been raised an additional $500. Did not appreciate that.
Was rear-ended by Progressive driver, March, 2016
I was rear-ended by a driver covered by Progressive over a week ago and still have not gotten any response from the claims adjuster, car assessor, etc. I have taken time off of work, and school to attempt to get a hold of someone who is able to help me. Their covered party is not returning their phone calls, texts, emails, and they are not moving forward with interpretation of the police report. This has been an absolute nightmare and have never had such poor customer service. I was referred to file the claim under MY insurance company and have MY insurance pay for this accident where it is absolutely clear that I was rear-ended and I am not at fault. Absolutely terrible service, and I am at a loss for words as they will not assume liability for my totaled car after a week and a half of not receiving any contact back from their insured driver. Unprofessional, difficult to work with, and extremely set on NOT helping move things along.
Liers , March, 2016
I signed up because the cost was perfect, then after the first month my payment jumped $20. They deceived me. Customer service was by far the rudest I've seen. Terrible company. I was paying less with my last company, im going back.
they are a joke!! they have liars and money eaters, March, 2016
they canceled my policy because of underwritting but they never billed me for Feb 2016 because of leap so they wanted to delayed it to March 31, that means i could pay for Feb and March on that day but man, they lied and did not do their job. they blamed me for a car accident. I have my lawyer that is working on a case for no interpreter and fraud. estimator and adjuster did not do their jobs. they dont care about their customers. Good luck to you Progressive liars and money eaters. YOU ALL ARE HORRIBLE!! Geico is a great company because they dont lie, they care about their customers and make sure everything is taken care of.
stay away from these scammers..
Progressive claim settlement, March, 2016
Progressive Insurance is a bottom of the barrel insurance company. They are a morally-bankrupt institution that puts making a couple more dollars over the needs of their policy holders. Please stay away. They are a SCAM.
The worst, March, 2016
After being insured for many years, now they want me to pay for driver that is not living in my house any more, because as he comes twice a year. It has to be in the policy and they want m eto pay for that.
They are very horrible people, March, 2016
I started new policy 908426671, they took first month installment $227 from my checking account. the broker charged me extra $133. Later, same month they charged me another $56.65 a funny number with $10 late fee. I called them to complain about it but first, they transfer me to a local agent without even telling me. The local agent was unable to help and said they did not bill anything. Again called progressive, kept explaining them and the next lady hang up on me after saying that she will for sure help. They don't want to help, their customer service is horrible. I will pay extra money to someone else but not progressive. They insult their customers. They have no moral values. Shame on them.
THE WORST, March, 2016
Never again! This company loves to swindle and scam you. I have never felt so misguided and uninformed. Worst mistake I have ever made!
Incompetent, February, 2016
Full coverage would have cost well over $600 a month for me! Liability was $271... When I found a newer vehicle to lease with the Cavalier as a trade-in (the newer was a 2006 Equinox) my insurance jumped to $700 a month with full coverage. I was appalled at the new price, and searched for a much cheaper quote which I found with First Acceptance. I called Progressive and canceled my policy. They didn't inform me, I had to ASK myself if I was eligible for a refund because I hadn't been with them more than 2 1/2 weeks. They said I was and would deposit it in my bank account within two days. That phone call was on Monday. By Friday, I had still not received my return and called back. They told me the policy was never canceled, and they had no record I had even made the call! I was furious and demanded they cancel the policy NOW because I was not going to pay for a policy I had not been under for nearly a week by that point. .. Customer service was horrid, the agent I spoke with was rude, like it was MY fault for her incompetence to cancel when I had spoken with her on Monday. If I had not made the second call, eventually I would have been charged a full month's coverage. I will be receiving my refund check in about a week. Or, at least I hope so... Progressive agents are liars, incompetent in their ability to perform their jobs accordingly, and I was nearly scammed into dishing out more money to them. ...On the other hand, I am much happier with the low monthly payments I am making now with First Acceptance... If you are looking to buy a policy with Progressive, I highly recommend looking elsewhere, because, believe me, you can find way better !
Take your money and run.., February, 2016
The customer services refused to help. Progressive took my payment then canceled my account... They don't care about the reaction
Horrible, February, 2016
I like my Agent but I absolutely Hate Progressive Insurance. And, based on my interaction with claims and service, I believe anyone working for them hates them as well.
Beware "discount" scam!, February, 2016
I switched my insurance to Progressive once I was convinced that it was a cheaper option. I used their slick website and online calculator tool to estimate what my rates would be, then used an online agent to buy the policy.
The agent said he found more "discounts" that would save me tons and said they'd be applied to my new policy. I paid the policy in full for all six months up front (or so I thought). 6 months later I go to renew the policy and find the rate has been hiked $60/month. I called for an explanation for the rate hike and they said, "our rates are based on the markets and how dangerous a driver might be." Great explanation...
I ended up renewing with them, paying the newly hiked prices, and paying up front, in full, again.
About 8 months later I got a notice from a collections agency that they were going to report a $110 charge to credit agencies. The charge was from Progressive. I called hoping to clear things up and they told me that I had lied to them and signed up for discounts that didn't apply, now I owe them the difference. The discounts were for a multi-policy plan, insuring multiple cars, and having a "good student" (none of which were true!!). Since they didn't apply to me the discounts had been reversed.
HERE'S WHERE THE SCAM COMES IN: I told the customer service woman that I didn't sign up for those, that one of their agents signed me up and added those discounts. Her reply was that, "our agents always 'try' to get you as many discounts as possible, but that sometimes THEY DON'T ALWAYS WORK OUT." She offered no further help or recourse and said she was happy to have me on record saying I acknowledge the charge and hung up on me.
To me, this seems so dishonest that it constitutes fraud. As a company they hide behind rude, outsourced (outside the US) customer "service".
I switched to a new company through a local agent and my rate is exactly half of what Progressive was charging and the coverage is nearly double.
suck real bad, February, 2016
worst co. ever dont do it they do nothing right a waste of time check aarp , they are way cheaper
The most unpleasant experience I'be ever had!!!!, January, 2016
My husband and I switched to progressive because the cost was overall cheaper than other insurances. We paid them for the first month $64 - initial fee. After the month we found a better deal and decided to switch again, they send us a bill of $300 for the month of just liability coverage and than send this bill to collections just because I called and asked them why am I supposed to pay this much when I never agreed to this rate?! They said that my husband and I lied on our application and that's why the underwriters changed the amount of our bill. But that's ridiculous! I never agreed to this, they have never informed me of this and when I went to the state agency and asked them they told me that the law protectes progressive and they didn't do anything wrong!
F**k This Company, December, 2015
Blamed me for everything saying that i started the accident. Proved with documentation and statement saying that i was not at fault for accident. Didn't help me with anything, and my case was tossed around in between 5 DIFFERENT CLAIMS REPS! What company in their right mind would do that. My case was handle for a little over a month now and i'm at a lost of words on how my claim was handle. I'm done with this BS company and taking my other 2 cars out from their policy!!!!!
Jeremy Morgan, Erika Javier, Meritza - You guys are extremely unhelpful. Made senseless claims regarding my accident and antagonized me for asking questions! Get out of the customer service industry and learn to treat people nicer!
BEWARE! PLEASE STAY AWAY, December, 2015
This has to be the worse company I've ever dealt with in my life . First of all if you call the customer service number they provide you with incorrect information and if you ask to speak to a manager you get disrespected and nothing resolved they have inconvenienced my life in so many ways I don't even want to begin to tell you I'll be here the rest of my life typing I'm just taking my time writing this review hoping it stops somebody from becoming a member with them if I could save a few people that headache I would be satisfied . Please stay away on top of everything they have no care in the world for people all they care about is robbing u left in right for every penny of your money .
Rate Hike for no Reason , December, 2015
I switched to Progressive in Jul2015.On my next policy renewal they increased my rate over $250 for a sic month term.
Beware of your policy premiums. I am going back to Geico or another company!! The only reason I left Geico was Progressive quoted me a $100 savings in six months. Make sure you check your policy premiums after your initial term.
I had a feeling when I switched they would increase my rate as soon as they could.I had nothing happen in the last 6 months for them to increase my policy.
massive rate hike, November, 2015
After paying faithfully for two years, I filed a minor claim for auto damage that cost the company $750 total. They raised my rates $90 per month. It's a great company unless you actually need them to pay for something. They hummed and hawed and tried to get out of paying if possible. I am not a math genius, but they will make a great deal of money in just one year from the rate hike alone. I would have paid the damage myself had I realized. I am switching asap.
STAY AWAY - WORSE OF ALL, November, 2015
This website doesn't not let me put a quarter of my actual review so I'll just let you guys know to please not get progressive it's the worse company ever - super shady and they get mad if u ask question - super rude customer service and they even laugh when they give u bad news no sympathy for their customer -
Worst in history, October, 2015
Recently received coverage through progressive after moving and they did not contact my state whom just suspended my drivers licence and registration because of them.
SUCKS ROYALLY, October, 2015
I have been fighting for them to pay a claim since May 10 2015. It is now October 14, 2015, my credit score has now dropped drastically because I refused to pay for something I don't have. Technically paper work says I own it but I have no vehicle. The credit union my car was financed through has basically said they are dragging their feet because they don't want to pay out for my lost of vehicle/damage to family members house. When ever you call the office they refuse to return your call. Now their saying they want original copies of power of attorney, well if fax works for everyone else they why can't it work for them? Not to mention it took me 3 tries for them to finally receive all the paper work they wanted after getting it notarized 3 times as well. They changed agents in the middle of all this and didn't bother to inform me of that either.
WORST INSURANCE COMPANY?AGENTS EVER!!!!
Horrible, September, 2015
Progressive is the worst insurance company to have. I was in a hit and run accident with a semi. Semi kept going never stopped and progressive my insurance company called me a lier even with the police report putting all fault on semi. They then decide to just add my 16 year old on my policy without my permission. She has no license but they refuse to take her off because she has access to the keys. She had access to keys since she was 2 why wasn't she put on then. I hope they are happy with themselves they lost a long time costumer and more cause I'm blasting them on social media and any review I can.
Underhanded Practices, August, 2015
Wow I don't even know where to start.My husband was involved in an accident and not at fault.
I have a police report clearly saying it wasn't his fault. Progressive should be paying 100% of my damages but they ASSUMED I COULD OF AVOIDED THE ACCIDENT! What the ***?!!! I even have 7 witnesses who saw the whole thing and even had the police officer clearly say the person who hit me did something illegal and crossed over 3 lanes of Traffic when she hit me!!!!
There was oncoming traffic and cars behind me, she was in the median, changed her mind and cut ALL the way over to try and get into a shopping complex. She admitted to us and the officer this was her second accident in the vehicle because she can not see and she has been trying to return it. How is that my husbands fault because your driver can't drive the car she purchased?
The witnesses told me what happened since they saw the whole thing so they were backing us up on this too! Even the lady that hit me admitted it was her fault!!!!
How much proof do these *** people need?! LOL. A lot of these people from Progressive should be fired. Bad customer service!
Rude employees and they will be hearing from my attorney. And he is fantastic!!
Please whatever you do don't go to this company.You won't be taken care of even if you're their client. And I will make sure I do EVERYTHING in my power to let anybody I come accross know what type of company you are.
They joined thug in attack on pregnant RV owner, August, 2015
Progressive insured a thug who was observed in a hit and run on our RV. The claims process prevented us from traveling just as my wife was too pregnant to fly. After incessant demands for information from us, and despite exact matching damage and conflicting stories from Progressive's insured owner, the company denied our claim. This unethical company also based estimates on a different jurisdiction to lower it's payout and avoid payment for sales tax. Attorneys general, taxpayers, and insurance commissioners beware Progressive's evasive tactics. All drivers and insurers, particularly of multi lines, special and RVs, beware Progressive's alliance with criminals to steal your resources and leave you without a vehicle when you most need it.
Never get a right answer, July, 2015
calling them is a nightmare! It takes forever to speak to someone! Also have to listen to FLO over and over! I have waited for hours to get an answer to questions! I am definitely going to another better ins company! Had enough of them and FLO!
Rip off company cancellation nightmare, July, 2015
Rip off company. Cancellation nightmare. Have tried 3 times to cancel policy. Wait on line for hour to cancel. They confirm done and do not do it. They continue to take money out of my account and never process the termination. My bank says the hey can not stop the automatic withdrawals as progressive set them up initially. Do not get this insurance and do not set up automatic withdrawal as you can't get it to stop.
Total junk of a company , July, 2015
So I had a motorcycle coverage through progressive because I am a USAA member. They offer special rates for us. Progressive called me to let me know they needed some forms filled out, I told the lady I wanted to cancel the policy due to selling my motorcycle. She said no problem, well she never canceled it and now there telling me I owe $24. I paid for one year of liability in advance and I owe money? they said it was because of the forms which makes no sense to me. This company is just out for money, there coverage is junk, and the customer service is horrible. NEVER AGAIN will i waste my time with them.
HORRIBLE, June, 2015
I have dealt with almost every insurance company in my adult life from either being a client or being hit by all the terrible drivers in this world! I have never been treated so horribly! I had to basically BEG to get new car seats for my three children and when I asked about compensation for the pain time stress and trauma I was told "Oh we don't do that, I've never paid out to anyone just because our client wasted there time!" Are you kidding me? My disabled Veteran Husband was in the vehicle when we were side swiped with no cause or reason or warning! On top of my three young children are now terrified to get in the car every day! My six year old daughter has had multiple nightmares over all of this!! How does a company not have compassion for the people that their clients hurt? I truly do not understand how my Husband can honorably serve our country and my children who are innocent in all of this have to suffer while I argue with an insurance company to at least replace there car seats! The claims adjustor said that before she could pay out for the cost of the car seats until I bought them! When I explained that three car seats for children would cost well over $300.00 and that I could not afford that she offered no solution! I finally asked if I sent her pictures of the make and model if she could then issue the payment for them and she clearly very annoyed by my even asking said "sure fine okay I guess". What is wrong with people? Your jerk of a client came zooming up in a non-merge zone during traffic on a HOLIDAY weekend and got mad at the car in front of us for flicking him off so what does he do...HE HITS US!!! And yes this idiot even admitted this to the cops and it is on the record! But who is the one being punished...MY FAMILY!!! Thanks a lot Progressive!!
Change in Underwriter resulted in Premium Increase, June, 2015
Had Progressive with one Underwriter. Agent switched me to Progressive with a different Underwriter. Policy with the new Underwriter was $164 per month. New Underwriter increased Premium to $399 per month stating they had no proof of garaging address. Submitted proof and it was rejected. Have had same address for past 11 years. Unable to produce documentation of home ownership or wage documents as I am a renter and have retired. The list of documents they want as proof don't pertain to renters or retired people.
Horrible company, June, 2015
Horrible company as well as rude and incompetent customer service. I strongly regret signing up for a policy with this place. Canceling ASAP
Unacceptable customer service, liars, time wasters, June, 2015
I have just had a terrible experience with my claim. Their rep Chris at Diamond Autobody failed to make an assignment for my car repair up until when I come back in 4 days. My car was dusting there at Diamond Autobody for 4 full days (dropped it off Monday, Apr,20 early morning) without any action (parts order and/or inspection). Chuck, who is your regional rep, heard about my claim only today. So it was until I stopped by the body shop that you cared about my claim. Let alone the fact that their service center at Silver Spring did not give me any estimate. They sent me to Diamond, but at Diamond Chris told me to go back to Silver Spring and do it again. I mean, those people were just ping-ponging me back and forth avoiding responsibility. I had to rent a car for a whole week for nothing. Never get a car insurance with them!!!
Hidden cost not informed , May, 2015
I took the policy with Progressive and they did not inform me about the hidden cost before or after signing, When i tried to switch to a different auto insrance, Progressive refused to provide me the refund for remaining days and instead they asked me to pay $20 extra,Which is really unfair. I will never recommend to any one