2.90 / 5 based on 348 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
Progressive insurance was founded in 1937, and has since grown from 100 initial employees to more than 27,000 representatives, plus an estimated 30,000 independent agents. With more than 14 billion dollars in auto insurance policies in effect, Progressive is known as one of the more innovative insurance companies, and has the distinction of being the first to introduce monthly premiums to policy holders.
Company InformationP.O. Box 89490
Cleveland, OH 44101
(440) 603-5500 (Fax)
Company Reviews (348)
No good customer service, May, 2013
I had purchased a policy went over the info and they still got it wrong. I tried to fix it the very next day and they will not even talk to me and I'm the one that called and got the policy with them
They do nothing to try and help you. They sure didn't have a problem taking my money. I would recommend using State Farm they have been wonderful !!! Will never use progressive again and that's if you can get them on the phone!
Not the best..., March, 2013
I'm a young driver who has been with progressive for about 2 years. I was in a serious car accident about a year ago and to be blunt about it, progressive has been nothing but a nightmare.
Progressive covered $5,000 in bills, which was awesome, however the lady I had to go through was just a plain jerk. It was almost like I was bothering her if I were to call with questions about my claim or needed assistance in getting this all done and over with.
Here I am a year later STILL trying to pay off $25,000 in medical bill because they made this so difficult. I'm paying $379 a month in insurance and yet I'm constantly stressed with this company that makes me feel like I'm just a bother.
I'm in the process of looking into another insurance company... It's sad that my family and I have been with them for so long that now I'm considering leaving.
Don't get me wrong I do appreciate what they did do for me, but the lack of decent customer service, my bill, and the fact that it is taking this long to exhaust my $5,000 so that I can take this weight off my shoulders.It's a shame. I may stay, in hopes I am having just one bad experience.
F**k This Company, December, 2015
Blamed me for everything saying that i started the accident. Proved with documentation and statement saying that i was not at fault for accident. Didn't help me with anything, and my case was tossed around in between 5 DIFFERENT CLAIMS REPS! What company in their right mind would do that. My case was handle for a little over a month now and i'm at a lost of words on how my claim was handle. I'm done with this BS company and taking my other 2 cars out from their policy!!!!!
Jeremy Morgan, Erika Javier, Meritza - You guys are extremely unhelpful. Made senseless claims regarding my accident and antagonized me for asking questions! Get out of the customer service industry and learn to treat people nicer!
WOW they hooked my then sank me just like that!, September, 2015
Worst thing I could have ever done was switch to this company for homeowners insurance. They did a drive by and decided to cancel my policy because I wasn't "keeping up" the property. Granted my daughter had been in a horrible car accident and her non-operative vehicle was parked on the property but seriously is that any reason to cancel someone? After receiving notice and all their grips I addressed all issues that notated but they said there was nothing I could do I was fired. Truly awful experience!
scam or a joke?, June, 2014
I am not a custumer , I received a letter from progressive saying that I had a car accident on april 12 2014. and that I own them $845.09, I didn't have any car accident so I contact them to see what this was about? They said there was a claim against me , I told them that this was impossible I didn't have any car accidents , so I asked them what was this claim about. They wanted me to give them my personal information in order to give me any information, so I tough that it doesn't make any sense and it was probably some kind of identity thief scam, and Of course I didn't give them my personal information. well today I got another bill from a collection service for the same matter , I still don't know it this is some kind of scam , a joke ,are they just harassing people ?
Underwriting "BLACKHOLE"FAIL!!!, July, 2015
Process was smooth in Beginning
Then was sent to Underwriting for Verification. After 2 days...they ask for Documentation which is ok....but they could have asked in the beginning ..Once you send them Documentation it takes them 2 more Business days to respond Supposedly Day 6...still Waiting..UNDERWRITING BLACKHOLE FAIL!!!!
Price hike for Ohio drivers., February, 2013
Fresh news to Ohio drivers. Once again Progressive is raising our rates. Claiming rise in cost of business is the reason. Says it just to Ohio drivers only. Progressive is loosing two policies by raising my rates. Customer rep said " we care about you, you are a important customer". So why are you raising my rates when I pay ahead and have no claims. So long Flow and all your company's price hiking.
progressive is the worst insurance company, December, 2012
I was with progressive for at least 7 years with a flawless driving record. They increased my payment every year, including my 25th birthday when males are supposed to get a large price reduction. This led me to look around. I was paying around 800$ for six months with progressive, now I'm paying 150$ with geico, their commercials really reflect the truth, they will save you tons!
Beware "discount" scam!, February, 2016
I switched my insurance to Progressive once I was convinced that it was a cheaper option. I used their slick website and online calculator tool to estimate what my rates would be, then used an online agent to buy the policy.
The agent said he found more "discounts" that would save me tons and said they'd be applied to my new policy. I paid the policy in full for all six months up front (or so I thought). 6 months later I go to renew the policy and find the rate has been hiked $60/month. I called for an explanation for the rate hike and they said, "our rates are based on the markets and how dangerous a driver might be." Great explanation...
I ended up renewing with them, paying the newly hiked prices, and paying up front, in full, again.
About 8 months later I got a notice from a collections agency that they were going to report a $110 charge to credit agencies. The charge was from Progressive. I called hoping to clear things up and they told me that I had lied to them and signed up for discounts that didn't apply, now I owe them the difference. The discounts were for a multi-policy plan, insuring multiple cars, and having a "good student" (none of which were true!!). Since they didn't apply to me the discounts had been reversed.
HERE'S WHERE THE SCAM COMES IN: I told the customer service woman that I didn't sign up for those, that one of their agents signed me up and added those discounts. Her reply was that, "our agents always 'try' to get you as many discounts as possible, but that sometimes THEY DON'T ALWAYS WORK OUT." She offered no further help or recourse and said she was happy to have me on record saying I acknowledge the charge and hung up on me.
To me, this seems so dishonest that it constitutes fraud. As a company they hide behind rude, outsourced (outside the US) customer "service".
I switched to a new company through a local agent and my rate is exactly half of what Progressive was charging and the coverage is nearly double.
One minute accident and policy up, June, 2015
No insurance want policy holders to have accidents, that is understood. But this is what insurance was created for!
I am not an accident prone policy holder!
stay away from progessive it wont let me give nega, May, 2013
Do not go with progressive.... we had log truck insurance with them for a long time .A few years ago the rates doubled. The first excuse was a rate increase then it changed to a no fault accident, they did get that straight. Same thing this year , first excuse rate change for everyone.. then they said it was an accident.. the truck was all but sitting still when a mail carrier came flying around a corner, on the phone ( all against USPS regulations) and hit the rear of the log trailer... the state trooper said on the accident report it was the carriers fault... according to progressive an accident report is no more than a piece of paper....out of the stupidity of progressive they paid her $5000.00 and now my husband has a claim on his record.. we are changing all of our insurance to another company.. but will be paying more thanks to progressive... do not go with this company just in case through no fault of your own an idiot gets a knee scrape because they can't drive...it can go against you because progressive doesn't have any use for legal documents
Deceitful Business Practice! Consumer Beware!, February, 2016
After charging my bank acct for an automatic renewal of my motorcycle policy, I contacted them to say I no longer needed insurance and would just like a credit for the charge. They asked for a sale date of my bike - NONE of their business, but I told them. Next they "canceled" my insurance according to the sale of my bike. That was 3 weeks earlier. I never told them I wanted to cancel the current period. They took it upon themselves to do that so they could charge me a $30 cancellation fee!! HOW DARE THEM!!?? We are at the mercy of these fools running these companies that are ruthless!!
Unsatisfactory/Dissapointment , January, 2016
If you don't know better they will try to get over on you! Will waste your time and will not properly inspect your vehicle in BR! They will do anything not to cover the damages on your vehicle....what's the point of insurance...and full coverage at that!!!
AWFUL CUSTOMER SERVICE, January, 2016
Not only is the customer service department less then satisfactory and rude, EVERY SINGLE MONTH I had my policy, my rate changed!! Sometimes they could not give me a reason as to why it had increased. One month it was because they said there were possible points on my record that were not there- I have zero points and had to provide my own proof after they looked into their systems and saw zero points! Another time it was because they documents of previous insurance were not put through and the representative literally said to me, "Oh you are right it's all here, he just did not scroll down to see all the documents". WHAT?!?!?! I am not paying you to not do your job and not scroll down!! Awful! No correcting their mistakes or apologizing. Customer Service needs work!
THIEVES!, February, 2013
Don't waste your money or time with this company. You never know how good is your insurance until the day you actually need it. And this was the worse experience ever. Do yourself a favor and don't get attracted for lower prices. If you ever get into an accident they will only repair the cheapest parts, the rest they will tell you that was already damaged prior the accident.
Unbelievable Issues Cancelling Insurance, October, 2012
My wife had Progressive for her car insurance for a few years. A few months after we were married, we decided to combine our plans, and we got a much better quote with All State. She calls, cancels her policy (which she never had to use), and they tell her that everything would be fine - just sign the letter they send, and she'd get money back. That was 3 months ago.
She receives the letter, signs and returns it. She gets an email saying she has a payment due. She calls, confirms it's not actually due. They say don't worry about it, it just is saying that because of paperwork delay. Next month, there is ANOTHER payment due! She calls again. They say "oh, we have flagged the account to make sure it's taken care of. It's a processing error. Check back in 24 hours." She calls back in 2 days. Same story, but this time it will take 1-2 weeks. She calls after a week, and they still are claiming a processing error. Now the account is ready to be sent to collections! And she canceled the policy, and THEY owe HER money!
After days of calling over and over again, it STILL is not fixed! We're in the process of purchasing a house, have 800+ credit scores, and there is a potential that their incompetence can send this bill to collections and affect her credit. This is absolutely unbelievable.
I will never recommend them. I had Geico before we switched, and it was a super simple process for me to switch. Progressive's customer service is awful, and they don't seem to know how to get anything done. We've been trying to take care of this for months! And worst part is that it's US chasing down THEM for THEIR error!
Nightmare-Don't Choose Progressive, January, 2013
I chose Progressive as my first car insurance policy. I had never owned a car prior to this and I barely use the car.
Unfortunately, my window was broken about two months into my policy. I submitted a claim and had the window fixed.
Once the claim was submitted, I was sent emails by Progressive with various requests for different types of proof on various issues. I truly believe that this was punitive because I had submitted a claim.
I would never recommend Progressive and I found the same exact coverage at a quarter of the price with Geico.
Do NOT use..no matter how much you may like Flo, March, 2013
I've been paying homeowners since I purchased my house in '02..never missed a payment. I switched to progressive because farmers raised their rates and a friend liked them. My house burned down three days ago and I just found out they cancelled my policy without telling me 6 months ago. They claim to have notified my mortgage company, but they have no record. Nor did I ever receive certified mail and they cannot show me any proof they tried to make contact on a policy I had set up as an automatic withdrawal..as I always do. Once a year. So I'm screwed. I've lost everything and they'd like to reinstate the policy.I think not.
Stay Away!, January, 2013
I have been a progressive policy holder since 2005 on motorcycles and boats. Will be canceling all policies this week. Another progressive policy holder backed into my truck causing major damage to bedside panel and progressive assumed liability, that's great, however I have been battling them for a month now on fixing my vehicle. Their crook adjusters are unwilling to replace the bed side which five different body shops (including two progressive preferred shops) all say it needs to be replaced not repaired. Today the adjuster called and told me a Bold Face Lie that my body shop said it could be repaired (they did not) then tried to pressure me to let them fix it. Moral of the story they are currently treating a long term customer which has spent thousands with them with no claims like trash. Beware! if they treat their loyal customers like this how do the treat non customers during claim work? Very disappointed with this company.
Very Rude Telephone Support Staff, January, 2013
I opted to place my insurance with Progressive, so I could have a local agent. (I had previously been with GEICO for three years.) However, I discovered a $25.00 "application fee" which had not been disclosed to me when I purchased the policy.
I telephoned the Progressive company to learn why I had been charged a $25.00 "application fee" and the first person was very rude, saying it was charged by all insurance companies, and that he was sure the agent had told me about it before I purchased the policy. I asked to speak with his supervisor and the supervisor was even more rude than the first man I spoke with.
I called the agent, Donna Newsome, and she was very rude to me as well, saying it is "standard practice" to collect a $25.00 "application fee."
GEICO has never charged me any hidden fees, including this "application fee." And GEICO staff has always been very friendly and helpful. The tragedy is that GEICO is also less expensive than Progressive.
I'm sorry I ever changed insurance carriers in the first place, and I'll be headed back to GEICO at first opportunity.
THEY WILL RIP YOU OFF!, January, 2015
I've reported to the BBB in Cleveland for Fraudulent and Unfair practice. I purchased the policy in October 15, 2014. I've signed the online exclusion form since my other driver already had a full covered policy from another insurance also covering whatever vehicle the person may drive. I waited for the hardcopy to arrive and never got it. In January 20, Progressive took out $451.35 from my bank account without my permission and ended up in hardship because of negative deficit from my bank, Progressive claimed they had to cover insurance for excluded driver for the duration since they did not receive any form of signature and would not reimburse it to the bank and claimed I still needed to make my monthly. I only gave them permission for monthly payment to cover an old 2004 Honda which doesn't cost but $300-$400 for a 6 month policy. I cancelled the policy that night. Took two days for my Bank Agent to reverse it after reporting for Fraud. But for the Two Days, I was without Insurance because of Progressive intimidating tactic to make you keep the auto insurance. Don't LET THEM FULL YOU!
BEWARE!! They will screw you, September, 2012
Long story short... Progressive was happy to help us get set up with Homesite who was the underwriter. When a hailstorm came in 2011 and everyone else had help with their companies, we were told our roof, which was barely hanging on, was fine and they would give us $350. to fix what???? we dealt with crappy reps like Ruby Johnson, Perry Lust, and even wrote to the CEO of Progressive, Glenn Renwick who did not have the time or balls to respond. Mind you, it took forever just to get someone on the phone to begin with. We had to demand to speak to managers before anyone would even call us. Wish I had done my homework better because there are countless complaints out there just like this. Horrible customer service and no integrity. I would suggest take your business to a more reputable company!!
stay away from the scam , December, 2014
scam company raising premiums 4 months in for no reason demanding 400 or they will cancel us. im looking for a new company
Ripped me off , December, 2012
I REGRET HAVING DONE BUISNESS WITH PROGRESSIVE INSSURANCE.
I use them to insure my motorcycle for about a year when out of the blue they razed my already high rates. So I moved to another company. My agent drug his feet canceling with progressive and they draft my account for another month. I request a refund and they sent me only $8!!!!!!! AVOID Progressive!
RIP OFF , June, 2012
This April I purchase insurance through my agent. I paid for a year in cash and the agent wrote me up with Progressive. After only two months, I sold the motorcycle and canceled the policy. Progressive charged a $30 dollar cancellation fee and returned 50% of the price a paid for a year. After calling to see if they made a mistake, I dealt with a frustrating phone call trying to get past the computer that did not recognize mt policy number. I finally got through to a person that was difficult to understand and could care less about my concerns.
It is obvious that Progressive is only concerned with profit, not people.
VERY UNSATISFIED, January, 2015
They want me to pay for all repairs and then see if they will pay me back. HA
They want me to pay for all doctor bills and then see if they will pay me back. HA
Progressive insured the semi that hit me in the rear at a stop light..
Can not believe the treatment of this co. It is like they want you to get a Lawyer involved.
Rate creeped up for years..and then.., April, 2014
I first purchased Progressive's home insurance because they gave me a great initial quote for my home. In the past 6 years the renewal quotes have steadily creep-ed up. My quote price is now $400.00 more than it was 6 years ago.
Here's the kicker. I finally called Progressive to see why my rate kept increasing, as I have not and probably never would file a claim. The lady explained it was because of the recent hurricanes impacting the State of New Jersey! I don't live in that state or anywhere near the coast!
To help me out she stated that she would update my policy and hopefully get a rate reduction. I answered questions for about 20 minutes about my home. In the end my rate increased another $50.00 based on my answers..
My next call will be to cancel this insurance.
Worst Auto Insurance Company in Existence, June, 2014
It's too bad there is no way to give this company zero stars. I had Progressive for over 20 years before I needed to file a claim with them. Though their customer service had always been less than friendly and professional, they assigned 100% fault to the other driver. A month later they assigned the other driver 0% fault though there was no new information to justify the reversal. When I asked for an explanation, they were evasive and hostile. I would not recommend this company to my worst enemy.
I now pay half of what my Progressive rates were for more comprehensive coverage with State Farm, so it did turn out for the best. I only wish that I'd switched sooner.Progressive may have cute commercials, but their prices are not competitive and they do not deserve your business.
Doubled, March, 2014
Left my old insurance co. because Progressive was cheaper. (I thought)Paid for 6 months up front all was fine. Got my renewal and my rate had doubled. For no apparent reason. No claims no nothing. Will be leaving Progressive ASAP!
Will never choose Progressive again!, March, 2013
After finding cheaper insurance, and had been trying to talk with progressive on how to reduce my monthly costs, I finally decided to look elsewhere, and low and behold, I found a policy half the price! When I called Progressive to cancel, they asked why I was cancelling, the representative had said " I see you have been doing some shopping around"...then after going through the routine questions, I was hit with a cancellation fee, taking what I should have been reimbursed for paying the month already, and an outstanding balance would be sent in the mail to me.(after I already cancelled) After the call ended, and talking with my new insurance company, they informed me that they RARELY almost never hear of a cancellation fee and should not be the case...So I decided to call back Progressive. The representative that I spoke to was NOT helpful, knowing I had just cancelled...said "what was the reason why you cancelled?" I told her and she said the reason might be the case for cancellation fee! Then after going into her speal the cancellation fee is in my contract, PG 28. I can see they were blowing smoke, so I can see from this incident that they are untrustworthy and there is better out there! AVOID PROGRESSIVE at ALL COSTS!
complete rip off, April, 2013
take take take...greedy bastards....TAKE TAKE TAKE..Dont Waste time with this so called company..trust me they are very greedy
Extoring Deductables for single accident, October, 2012
Justin Cumminham, Agent Progressive Insurance informed my husband today that he would have to file additional claim(S)FOR A SINGLE ACCIDENT TO COVER ALL THE DAMAGES ON TRUCK. Progressive seeking additional Deductables on a single accident. Progressive refusing to fix all of truck damage under one deductible. Denied claim on repairs and left the truck sit at the dealership for more than 3.5 weeks. Poor communication and services.
Unreasonable Increases, October, 2012
Have been a Progressive customer for 14 years and absolutely love the customer service. Although we have never had a claim, my wife and I have both been involved in accidents and Progressive stepped up and took great care of us. My issue is the fact we have full coverage, no accidents, great credit, no tickets, and have been with them for 14+ years, but they feel it is acceptable to increase my premium by 10% every six months. I have fought off the urge to get other quotes for the last 2 years, but after receiving my latest premium notice it is obvious that I am single handedly paying for all the Flo ads.
Falsely deny claims, April, 2015
My motorcycle was rear-ended and they denied the claim even though I had pictures of their DUI insured's smashed car. State Farm was great and paid the claim. State Farm Didn't sue Progressive so I represented myself sued Progressive and won.
Another one of their insured backed out in a parking lot damaging the entire right side of my daughter's Mustang as she drove past. They denied the claim stating previous damage even though she has a picture of the car the day before after she washed and waxed it from the same angle. Looking forward to taking them to court and winning again.
no good, February, 2013
They charge you a restocking fee if you cancell.But they dont tell you that when you order there insurance they scam.If you dont pay they put it on your credit record.So ask if you cancell will you be charged a extra fee
Good bye Flo, November, 2014
I was with Progressive for five years or more. I went online to take off my automated bill payment, and somehow accidentally cancelled my policy. Sounds ridiculous, yes i know, but Progressive was not helpful at all. They wouldn't let me reinsate my original policy, work with me, or get me back to the rate I was at, even though I was a premium customer. The lady I spoke with was not friendly or helpful. She said she spoke to the manager and there was absolutely nothing they could do to help. Although this doesn't sound awful, it's just surprising that they wouldn't want to try and keep a loyal customer. Ive worked in the insurance field for a few years and this was just surprising to me and poor customer service. I called State Farm the same day and the customer service was excellent and the rate was lower.
thieves, September, 2013
my wives car was rearended by a driver that was inget insurance with progressive sured by progressive , they cut every corner denied various things . claim still open but still have problems with my car. do NOT insurance with this company they will not take care of your business!
AWFUL INS. CO.!!!!, June, 2013
All insurance are basically scams, but Progressive tops them all. Got into a minor (1 car) accident, and With full coverage, but they were of very VERY little help! All they paid was the towing to our home, NO rental car, (This was our only vehicle) But NO help with repair to damaged vehicle, and NO towing covered when vehicle is towed to automative shop! YOU SUCK! I will recommend to everyone to stay away from Progressive.
Too big and they dont take care of customers, May, 2013
After years of faithful service they cancelled my policy and wouldn't renew it, and I didn't even find out for over a month! NEVER AGAIN! Beware, because given time, i think they'll screw you too!
They do not stand behind you in accidents, March, 2013
These people do not research accidents and will pay large settlements to undeserving claimants and charge you. You could end up owing these people a lot of money if you are ever in an accident and have progressive insurance.
Cancellation fee, December, 2014
They charged me $50 for cancellation. I will not recommend them to anybody and I am done doing business with them for the rest of my life.
Unbelieveable, May, 2013
My policy is based on homeowner, loyal customer, safe driver, accident free, pay in full, etc etc just received statement and policy had an add'l $100. charge. I called and was told it was my credit rating. 1- I had opened/closed accounts and 2- I had not opened a car loan in over 10 yrs. So, the fact that my mother died an I closed accounts and opened estate accounts and moved to a bank more convenient meant that I was at a greater risk of filing a claim. I was told yes. I paid cash for a 2008 Mercedes and that also made me a risk for filing claims I was told yes and also told "someone else could have bought the car for me". I have cost Progressive one windshields in the last 12 years. So much for loyalty. I may end up paying more money, but I guarantee it won't be to Progressive
Nickel & Dimed to Death...Bait & Switch, April, 2013
I got my renewal notice in march that said my payment had went down. I made my first payment, and recently after, received a letter stating that my plan had gone up six bucks due to a move. That made no sense, since we now had more secure parking, and I moved a mile literally. So I call and speak to Becky. She transfers me to Cassandra who is supposed to help me look for discounts to offset the new increase. Cassandra sees I have renters insurance with progressive as well. She then says she will be honest with me, and that since I already have the renters insurance discount, California doesn't really have any other discounts. She doesn't check anything else to see if she can save me money. I ask if I have to call to cancel the plan. She tells me I do, and that if I cancel before six months, I will incurr a $50 cancellation charge. I don't really understand that. I agreed to the first price they gave me in March, not the inflated price I received after making my first payment. They basically bait & switched. They amended our contract after I'd already agreed to the contract by making a payment.
Way over priced , November, 2012
They started out giving me a good rate but after I made a change to my policy they wanted to charge me I think around 150 a month for liability on one vehicle so I got some other quotes and told them I was going to cancel then they brought down my premium so I stayed with them. I just recently bought a newer truck and when I told them I wanted to get full coverage on it they told me my monthly payments were going to be over 300 a month for full coverage on one vehicle which is almost as much as my truck payments. So to sum it up every time I tried making a change to my policy they tried charging way too much. Will not go back to progressive
Progressive is a loss equation., September, 2012
Progressive is a loss equation.
I had full coverage with both my house and classic convertible with a $500 deductible.
In Feb /2011 I was rear ended (stopped at red light 0% fault) first instead of standing by me they forced me to do a claim with the hitter, the incompetent Liberty â€œadjusterâ€ (should be called â€œdestroyerâ€) due to gross incompetence incorrectly lifted the convertible destroying the suspension and chassis. This turned a $2400 repair in to an unrepairable $13K loss (minimum if I can find a engineless glider as with any classic car the loss can be anything based on current demand), which Liberty refused to pay and Progressive said theyâ€™re not liable for nor will they defend me. (What ever happened to full coverage?). Liberty offered $800 for the damages.
During this time in March / 2011 a major storm hit my area. The storm caused $38000 in damages to my house, which Progressive graciously paid a wonderful $9000.
In the 12 years with Iâ€™ve been with Progressive these were the first real claim with them. I saved probably about $5000 in comparison to others and spent ~12,200 in premiums. They couldnâ€™t even equal what they had collected.
Had I spent the ~17000 (over a 12 year period) I wouldnâ€™t be out the ~$41000 I am today.
After consulting with a lawyer about a bad faith claim, the lawyer basically said due to Illinois law being so slanted in the favor of the insurance agencies my only choice would be to sue they kid that hit me, who was a college student with no assets and debt to his eyeballs and have to prove that the Liberty agent was there at the behest of the kid. (no win scenario). On the house the insurance company can pay whatever they want and the policy holder is SOL. Great state this Illinois isnâ€™t it?
DO NOT USE PROGRESSIVE. TO QUOTE JOHN MCCLANE (BRUCE W) YOU WILL BE â€œBUT PHUCTED ON NATIONAL TVâ€.
They joined thug in attack on pregnant RV owner, August, 2015
Progressive insured a thug who was observed in a hit and run on our RV. The claims process prevented us from traveling just as my wife was too pregnant to fly. After incessant demands for information from us, and despite exact matching damage and conflicting stories from Progressive's insured owner, the company denied our claim. This unethical company also based estimates on a different jurisdiction to lower it's payout and avoid payment for sales tax. Attorneys general, taxpayers, and insurance commissioners beware Progressive's evasive tactics. All drivers and insurers, particularly of multi lines, special and RVs, beware Progressive's alliance with criminals to steal your resources and leave you without a vehicle when you most need it.
Cancellation policy???, November, 2014
I emailed and called to have my policy cancelled. They sent me to collections??? I have every right to cancel my policy,. I had made my paymenta and cancelled long before my next payment was due. I don't know what to do now.
Better you drive the more they charge !!!!, April, 2013
I have a perfect driving record for last 10 years...every year with progressive insurance kept going up..Only reason they gave is the state miniums when up...Dropped progressive..(thank God) received identical coverage frmo state farm for 46 a month..progressive was 112...THIEFS!!!!!
A Few Unreasonable Concerns, December, 2012
We changed to Progressive because it was so much cheaper, but on inspection we were cancelled. We have refrigerators on our porch, one is a back up, one is a nice newish one I am repairing, Roof has moss, yep every year in the wooded areas of the Pacific Northwest you have to deal with moss, It isn't much, since we just took most of it off last summer. Business on the premises... I repair sewing machines and work with two businesses in town, where I pick them up and drop them off. ?? I would be happy to claim that as a business if it qualifies. And paint missing... I'll say, the house is stained, not painted at all, but there is stain missing from the eaves, so that is a concern, but not one I knew was a problem. They come take pictures, and leave without a word, no one will say, do these things by this time, or ask you to explain what they think they see, or have concluded. So, now insurance running out and now what?
VERY DISAPPOINTED, May, 2014
I am very disappointed with Progressive. I was a good customer no accidents or tickets since I have been a licensed driver and I am 60 years old and have been driving since I was 18. I only had liability insurance with this company because I have an older car. My premiums started out $54.00 per month and remained that way for about two years. However about 2 months ago my premium went up by $21.00. I called the company and asked why my premium went up when I am a good driver and never had accidents or tickets. They tried to give me an explanation having to do with when the company in general takes losses it will sometimes increase customer premiums. In other words, I was penalized because of some of their other customers who were bad drivers. Well I wish they would have told me that when I first became a customer. Long story short I found a company offering a better rate and I cancelled my insurance in a timely manner and paid my premium to them as scheduled. Now they are charging me a cancellation fee and some other bogus charge. Instead of increasing my premium I should have received a decrease because of my driving record. I am thinking about taking them to court on this matter because they are penalizing me for going with a different company. I would not advise anyone to do business with them.
Claimless, April, 2013
I was rearended and when I took my car to the service center for a quote. I was quoted very low and they did not assess the entierty of the damage because they did not want to "break it" I was given a very low quote and when I asked to speak to a supervisor I just got another guy who argued with me. I finally assked if what he was telling me was to just deal with it he said "Yeah". So no customer service at all when it comes to accidents or claims. As long as you keep paying them money to them they are great just don't ever get into an accident.
8 years with Progressive, May, 2013
So , couple weeks ago i bought another car. I already had two cars on my tab with progressive. I was paying 149$ a month for both because i had a ticket more than a year ago.
After i got the third car, i called progressive to see what they will charge me for adding one more car. Price i was told if i remember correctly 247 a month.
Such a rip off. I have liability on both cars, had more exactly , exactly the same coverage for both of my cars. Having the same coverage i was expecting to pay the same amount of money. But for my ranger i was paying more than my Chevy . Asking why the difference in price ( difference is was 200$ more than chevy ) i was told this :
RANGERS are causing more accidents on the road than any other car. Like the Rangers are driving themselves on the road without a driver. Is the driver or the car causing the accidents?
For them it seem to be the truck causing the accidents.
Anyhow, i told them BYE BYE and i got a better rate ( half than what i was paying with Progressive ) with other company.
Only thing i regret is the fact that i have spent so many years with them overpaying for car insurance.
DO NOT BELIEVE THEIR ADVERTISING ON TV OR RADIO.
Is your health worth more than $10.60 per day?, March, 2012
Progressive doesn't think so. I was in an auto accident in July of 2011 and Progressive has not paid my medical bill, 8 months later. Their insured was clearly responsible & cited for the accident and I have been left holding the bag and paying the bills. DO NOT GIVE THIS COMPANY YOUR MONEY, use any other insurance company, they have treated me badly, they will not treat you any better.
Don't Use Progressive, July, 2012
On 6/22/2012 I sent Progressive my account information so they could start debiting my checking account for my home owners policy, which in an e-mail stated it would be a total of $889.00 annually paid with a $149.00 down and $74 for the next 10 months. On 6/23/12 I received an confirmation e-mail that my policy was in effect and that they would begin debiting my account, so I cancelled my Allstate policy which was costing me $1900.00 annually for the same coverage. On 7/06/12 I received a cancellation notice from Progressive for failure to pay and that in order to have it reinstated I would have to pay a years premium in advance. I called Progressive who after investigating the situation found out that although I sent them the correct account information Progressive entered my checking account incorrectly and therefore the debit they sent to my bank was declined. Because of their mistake I had no homeowners insurance from 6/23/2012 thru 7/06/2012. Progressive told me that it was their mistake and that they would take care of it. About an hour later I received an e-mail from the women I spoke with stating that it was their fault and that they have reinstated my policy at a higher price. The new charge would be $162 for the first two months and $81.97 for the next 10 months. Not only did I not have homeowners insurance for two weeks but once they found out it was their fault, instead of giving me a better price for my trouble, they increased the premium by $100.00. I think all your viewers would be interested to know how Progressive does business. Everything I stated above is confirmed through e-mails Progressive has sent me.
horrible, July, 2013
All i can say is the worst customer service ever i would never have used there company if i had another option
Scoundrels, May, 2013
These people are scoundrels. At 7 months pregnant I was hit by an 82 year old woman insured by Ameriprise (also sub-par). Luckily, baby and I survived but my nearly 10 year old Toyota Corolla with over 100K miles on it was severely damaged. I had been preparing to sell it just that weekend - had just spent over $300 on it. Although the damage assessed amounted to more than 90% of the Kelly Blue Book value on the car, Progressive refused to total it - putting a few hundred dollars over retaining a 5 year customer and making good on their plan. Moreover, when I then reviewed other companies, I found that the rate they'd been charging me, WITHOUT rental coverage, was well above what any of the other major insurance companies quoted. Progressive THEN charged me a $50 cancellation fee. Horrible experience. They're are not on the side of their insured.
Slick and Gimmicky But Short on Substance, April, 2014
I've been with Progressive for 11 years and after I filed two minor claims (not my fault) I learned that the fancy "Emerald" status and some kind of priority queue when calling mean absolutely nothing and are just gimmicks to make you feel valued and loyal. After a gross mishandling by Progressive of a minor claim I became worried about how would Progressive handle a major claim, if one was to happen. I finally took the plunge and cancelled my Policy with Progressive. They were hardly even interested in the reasons for my cancellation. I was relieved to see how easy it was to get another policy with a much better company. 10 minutes into a flawless online application process I was printing the new USAA insurance cards for a better coverage at a lower price, and from a company with much higher consumer rating than Progressive. Don't get fooled by Progressive's commercials and special status you may have achieved with them. The responsiveness and competence of Progressive's representatives are way below the average and very disappointing.
rate increase for no valid reason, July, 2012
Forget the loyalty... my rates have continuously increased the last 3 years a few dollars a month and then jumped $12 monthly this last renewal period. I have all the discounts: 5+ years with same company/insurance, multi-car, no accidents/tickets last 5+ years, same cars (all old, newest 2001), same driver and usage, have anti-theft on 2 cars, have electronic monthly pymt from checking acct and paperless billing, etc.
So when I called to find out why my premium had increased, the reason given was that my â€œcredit scoreâ€ had gone done a little. I have never been late on anything and they are raising my rates based not on my driving record (perfect), or on vehicles (old), or on claims (none) but on something not related at all to my ability to function as a safe, loyal driver. Because I bought a house in 2009 and have 3 credit cards (Kohls, Homedepot, Chase) I am being punished by Progressive for using credit I am qualified for and pay off quite regularly. So Progressive's thinking is: if the client is stretched out a little in credit, lets charge them more so the hole can get deeper. Not reward them for being the â€œperfectâ€ customer.
Down the drain, January, 2013
19 years with this comp. and i get rear ended.the workmanship on my truck is a 6roof out of 10that quality but to top it of they it 17 days.the kicker now its time to renew my policy and the rates jumped 30 bucks? Flo were done
Screw Progressive, November, 2012
Stay away from them. Phone service is terrible. A whole bunch of uneducated people that don't know a thing. I cancelled my policy and asked them for a refund. Not a single employee can explain to me where the number came from. Stay away from them.
They will damage your credit score!, January, 2013
Progressive reported a "collection" to the credit agencies twice because I was one month behind on my bill!! This company will tarnish your credit reputation and harm your financial future rather than just dropping your policy if you are late on a payment. Stay Away!!!
They pay out the most to frauders, August, 2014
A year ago my boyfriend was driving my car through Seattle during pride week. It was night and I wasn't comfortable driving since I was still new to the state. My boyfriend misjudged going into a turning lane and cracked a ladies taillight with my sideview mirror. We were going maybe 5 mph, possibly less. This lady and her friend came running out of the car and beating on my car threatening to beat me up. We called the cops and that's when we knew things were going downhill the driver was claiming to be an fbi agent and then told the police we caused her to bump into the car in front of her. Both ladies denied medical help. I gave my insurance information and then went home. Progressive never came out to take pictures and only went and looked at her car. We hear nothing more about it till may of this year when Progressive calls and states that the driver and her passenger are suing progressive for injuries. Well I no longer have that car or progressive in the first place. Next I found out that they paid the driver 3,000 dollars for a cracked tail light because there may or may not have been damage to the front of her car. The pictures we took show damage to the front of her car on the passenger side, where she or another car would have had to hit it. It does not show damages relayed to a front end collision. Long story short, we are still in the process of this mess because they just want to pay them to go away even though it is clearly fraud and they refuse to investigate it. We also got paperwork a few days ago that on top of all of this the passenger is suing us for negligence.
BEWARE!!!, January, 2013
I chose Progressive when relocating to FL b/c they had the lowest monthly rate. In two years time, my rate went from 99/month to 400/month for 3 accidents!!!!! And none of them were major accidents, they were all minor fender benders. It did not all happen at once; my rate went up $100/month after an accident 6 months after starting the policy & then $200/month after what would've been the 3rd year with them!! The most infuriating thing was that the last six months I had been using Snapshot & had been Extremely cautious so that I could get a better rate. The status on the site told me I was eligible for a 20% discount, making the monthly payment go down from 200-160! Instead at renewal they told me it would be going up to $400 due to two fender benders. I immediately found a better rate & canceled. So much for customer loyalty. Just left a really bitter taste in my mouth.
Horrible!!!, January, 2013
I accidentally rubbed against a parked car when parallel parking. It was just a little scratch on the bumper and they had a similar scratch on the other side of the bumper. I left a note bc I felt bad. The guy called me 2 weeks later. We were going to settle outside of our insurance companies. Well he went and filed a claim with his insurance company and somehow they got in contact with progressive. Progressive called me and basically said they were going to pay him $516 before EVER sending someone out to look at his car, or even look at pictures. I felt like they were working against me and I was shocked at how easy they decided they were going to pay this other person. They completely screwed me too bc they didn't make the guy get any other quotes to shop around. Now my insurance is significantly higher because there's a claim against me over the $500 threshold. If it was $499, I'd be paying at least $50/month less. Do NOT use this company!!! They are horrible when it comes down to actually needing them.
Progressive customer Service, January, 2012
I feel generally that Progressive has been quick to respond, easy to deal with over the phone.My auto insurance rates have been fair. I had an incident where my car would not start and they responded immidiatley to assist me.
homeowner, April, 2012
i am unhappy with this company because they wont insure my new home due to the fact that i have a basement
Great insurance company!, June, 2015
I highly recommend Progressive.The company followed through and resolved everything. God bless the staff that dealt with our flood claim.
AWESOME, March, 2012
I love the way they handled my! They were very personable and caring. They treated me as if I was their only customer.
Mr. Ralph Hicks, March, 2012
I have been very satisfied with Progressive. they have taken great care of my families auto coverage and claims with accidents that were not our fault. our vehicles have been repaired and any hassle with the at fault drivers ins co was taken care of by Progressive.
Auto Insurance, January, 2012
Porgressive at the time was the least expensive auto insurance.It was recommened my insurance agent-broker.I have had no claims with progressive to date.As of today after getting qoute's from other companies it is still the least expensive.
great people, April, 2012
I switched to Progressive 11 years ago and have found the people at the company to be friendly, knowledgeable, and extremely wonderful to work with. Whether it's an underwriter or a claims representative, the folks at Progressive treat me as a respected customer.
Car insurance, January, 2012
I love my insurance co. They are 5 star rating across the board if you ask me! The rate I pay cannot be beat I believe & you can be sure because I checked everywhere!
Excellent company, March, 2012
I have always had excellent customer service, and excellent pricing for the coverage ive selected. They treat you as A person, not just as A payment, or policy number. Even w/my stepson on my policy. ( who by the way has had A couple speeding tickets and an accident.)They have always been very courtious and respectful.
AWESOME!, March, 2012
I have never experienced any problems with my insurance. I'm not changing it! I get wonderful coverage for what I pay!
what title, January, 2012
they are a very good company to deal with when you have put in a claim.I will tell my friends they area good company.
a good policy, March, 2012
this is a good comp. ive always used them in the past ther chep reliable for two cars i pay $72 dollers.
Was rear-ended by Progressive driver, March, 2016
I was rear-ended by a driver covered by Progressive over a week ago and still have not gotten any response from the claims adjuster, car assessor, etc. I have taken time off of work, and school to attempt to get a hold of someone who is able to help me. Their covered party is not returning their phone calls, texts, emails, and they are not moving forward with interpretation of the police report. This has been an absolute nightmare and have never had such poor customer service. I was referred to file the claim under MY insurance company and have MY insurance pay for this accident where it is absolutely clear that I was rear-ended and I am not at fault. Absolutely terrible service, and I am at a loss for words as they will not assume liability for my totaled car after a week and a half of not receiving any contact back from their insured driver. Unprofessional, difficult to work with, and extremely set on NOT helping move things along.
Dirty Company, March, 2016
Don't listen to their commercials, they spend all their money on them and not on their customers. I had a claim, and they paid an investigator to lie on the documentation. Then when we brought them to court, somehow the Judge wouldn't even allow us to talk (bribed?) to prove the company was lying and paid the Investigator to lie. DON'T LET PROGRESSIVE SCAM YOU!
Take your money and run.., February, 2016
The customer services refused to help. Progressive took my payment then canceled my account... They don't care about the reaction
Worst customer service , February, 2016
Was put on hold for over hour, app is garbage it can't open proof of insurance policy, same thing two years in row
mr Davis is a big fat loser, December, 2015
This is definitely the worst insurance in the city of Alexandria,if u get in a wreck today or tmrw they will give you a very hard time to pay you your money.and will hire this BIG OBEASE UGLY dude name mr.davis asking you tons and tons of question about what happen and will falsely assume stuff like they was there.they will put intimation in your story that doesn't have anything to do with the wreck.this is the WORST COMPANY every!!!!!!!!!! They is manipulators,liars,and worthless they business sucks ass!!!!!!!!they will take your money and hard down on there when there was a wreck.
BEWARE! PLEASE STAY AWAY, December, 2015
This has to be the worse company I've ever dealt with in my life . First of all if you call the customer service number they provide you with incorrect information and if you ask to speak to a manager you get disrespected and nothing resolved they have inconvenienced my life in so many ways I don't even want to begin to tell you I'll be here the rest of my life typing I'm just taking my time writing this review hoping it stops somebody from becoming a member with them if I could save a few people that headache I would be satisfied . Please stay away on top of everything they have no care in the world for people all they care about is robbing u left in right for every penny of your money .
This insurance company does not cover claims. , December, 2015
Progressive may be cheaper than everyone else but it is because they do not cover claims, they will deny all claims and will come up with every excuse they can think of to not pay the claim. You have to actually fight them to get them to pay a claim. It is not worth it. So far Liberty Mutual is the best company to use to cover your accident or non collision claims.
Decent Price for basic insurance, December, 2015
Insurance is a better price for a 11 year old car. They were very accommodating with payment date changes. Good overall
Rate Hike for no Reason , December, 2015
I switched to Progressive in Jul2015.On my next policy renewal they increased my rate over $250 for a sic month term.
Beware of your policy premiums. I am going back to Geico or another company!! The only reason I left Geico was Progressive quoted me a $100 savings in six months. Make sure you check your policy premiums after your initial term.
I had a feeling when I switched they would increase my rate as soon as they could.I had nothing happen in the last 6 months for them to increase my policy.
Great company, November, 2015
PROGRESSIVE Insurance is superior in the speed of handling claims. All these negative reviews are people who are ignorant and do not understand how insurance works. If you are hit by someone who does not have insurance you have to use your OWN insurance and PAY your deductible. That's not a secret and every insurance company operates the same way. Also it is ALWAYS different if you are the insured or the claimant, all insurance companies need to verify liability before fixing the claimant car. You can't just expect them to take your word for it. Also as long as you are not trying to claim damages that have nothing to do with the accident, you will NEVER have an issue. This is also the only company to go out of their way to do things for veterans and to give back to the communities. If people would admit their own faults instead of always pointing the finger people would realize that this is a great insurance company. My car was fixed 4 days after the accident and I had to do nothing but drive it to them and pick it up when it was ready.
STAY AWAY - WORSE OF ALL, November, 2015
This website doesn't not let me put a quarter of my actual review so I'll just let you guys know to please not get progressive it's the worse company ever - super shady and they get mad if u ask question - super rude customer service and they even laugh when they give u bad news no sympathy for their customer -
Progressive is the most criminal insurance company, October, 2015
The Progressive agent asked what she could do for me and I stated that I’d like to cancel my current policy. She asked why and I explained that I was switching to Geico. I was told that I needed to be transferred to the “Cancellation” department. The new agent began to tell me that she would be unable to cancel the policy due to it being updated. She then proceeded to tell me that I shouldn’t call back tomorrow “at this time” because it will be updating again. Huge red flags went up as the agent didn’t give me a time frame in which the account could be updating. It felt more like the agent was aware that this was a convenient time for me to call and was instructed to tell people that they needed to call back at a different time. I asked for her supervisor…
When the supervisor got on the phone I asked why the agent would feed me a line of garbage like that. Being in IT I know they have software capable of doing all kinds of nifty tricks so a simple cancellation (regardless if its “updating”) is an extremely easy task. She stated that the agent should not have told me that incorrect information and that she would personally handle the cancellation and follow up with an email the following day. That day came and went with no email, no phone call, nothing.
Worst in history, October, 2015
Recently received coverage through progressive after moving and they did not contact my state whom just suspended my drivers licence and registration because of them.
SUCKS ROYALLY, October, 2015
I have been fighting for them to pay a claim since May 10 2015. It is now October 14, 2015, my credit score has now dropped drastically because I refused to pay for something I don't have. Technically paper work says I own it but I have no vehicle. The credit union my car was financed through has basically said they are dragging their feet because they don't want to pay out for my lost of vehicle/damage to family members house. When ever you call the office they refuse to return your call. Now their saying they want original copies of power of attorney, well if fax works for everyone else they why can't it work for them? Not to mention it took me 3 tries for them to finally receive all the paper work they wanted after getting it notarized 3 times as well. They changed agents in the middle of all this and didn't bother to inform me of that either.
WORST INSURANCE COMPANY?AGENTS EVER!!!!
Horrible, September, 2015
Progressive is the worst insurance company to have. I was in a hit and run accident with a semi. Semi kept going never stopped and progressive my insurance company called me a lier even with the police report putting all fault on semi. They then decide to just add my 16 year old on my policy without my permission. She has no license but they refuse to take her off because she has access to the keys. She had access to keys since she was 2 why wasn't she put on then. I hope they are happy with themselves they lost a long time costumer and more cause I'm blasting them on social media and any review I can.
Perfect Score!, August, 2015
I recently became a Progressive customer and when a deer jumped in front of my vehicle and I had to file a claim, I did a bit of research as to the process. I was surprised to find a number of negative comments about this company. I don't normally post but decided that a very positive experience deserves to be recognized. My claim was handled professionally and efficiently and an agent returned my call in less than 24 hours; I had a quote on the damages in less than half a day after dropping off my vehicle. I was even told that a deer issue wouldn't affect my rates. Progressive took care of the repair in a timely manner, my car was fixed beautifully, and they had a clean (and new) rental ready and waiting for me when I dropped off my car. I received calls updating me on the service progress and another call after I picked up my vehicle wanting to ensure I was satisfied with my repairs. I cannot say enough about the Progressive Livonia Car Care Center staff in their impeccable manner in handling my claim. I couldn't have been more satisfied. I highly recommend Progressive for both cost savings, professionalism, and customer satisfaction.
Never get a right answer, July, 2015
calling them is a nightmare! It takes forever to speak to someone! Also have to listen to FLO over and over! I have waited for hours to get an answer to questions! I am definitely going to another better ins company! Had enough of them and FLO!
Rip off company cancellation nightmare, July, 2015
Rip off company. Cancellation nightmare. Have tried 3 times to cancel policy. Wait on line for hour to cancel. They confirm done and do not do it. They continue to take money out of my account and never process the termination. My bank says the hey can not stop the automatic withdrawals as progressive set them up initially. Do not get this insurance and do not set up automatic withdrawal as you can't get it to stop.
progressive has been very good to me, June, 2015
i will keep progressive
Horrible company, June, 2015
Horrible company as well as rude and incompetent customer service. I strongly regret signing up for a policy with this place. Canceling ASAP
-5 on ALL STARS, June, 2015
Progressive & Jackie hammer are lower than low lives could ever be! Whatever you do ... Never go with progressive for motorcycle insurance!!!
Hidden cost not informed , May, 2015
I took the policy with Progressive and they did not inform me about the hidden cost before or after signing, When i tried to switch to a different auto insrance, Progressive refused to provide me the refund for remaining days and instead they asked me to pay $20 extra,Which is really unfair. I will never recommend to any one
Criminal, May, 2015
I called Progressive to make sure I had paid my bill. The agent assured me that I "was good for the month." Halfway through the next month, I got a notice that my insurance had been cancelled due to non-payment. I was traveling and had to reinstate my insurance with them - and they charged me extra because I had been uninsured for 15 days. I told them about the woman and what she had told me. They refused to tell me her name and refused to accept any responsibility for their mistake. I will never forgive them and I will never let anyone in my family buy insurance from them. The only other thing I can do is warn you not to give them a penny.
great, April, 2015
Cheapest insurance i can find and still have good coverage and a low deductable. Quick and easy sign up and automatic withdrawl is great
good , April, 2015
cheapest place to go to yet
Scammers, April, 2015
Dont do it you will be sorry. Read reviews online, not just here. ALL bad ones except for the blank damage control scam reports they posted here.
Progressive is amazinh!!, April, 2015
Progressive Insurance has always proved to be a wonderful company. Customer Service is friendly and knowledgeable of my needs.
good company, March, 2015
They are very good for me and my wife. We are very happy
really bad, March, 2015
progressive insurance is the worse insurance company , la peor compañia de seguros en el mercado, estuve con este seguro por años sin saber, hasta que encontre otras mucho mejor
bad company, March, 2015
Been with Progressive for about 7 years they was good at first but over the years they have started slacking on their roadside assistance.I just recently went back from Nationwide and let me tell you.I got stuck in the mud and in my city it was only raining at the time but I couldn't get roadside to pick up the phone to even file a claim for an hour.I had to call progressive back 5 times save your money and use a small insurance company.
HOI Doubled, March, 2014
Progressive doubled my HOI premiums this year, despite no changes at all to the property or coverage. When asked they gave me answer #22, "we reviewed our calculations and blah blah blah.
Good Company but..., June, 2013
They don't offer Landlord coverage where property is located.
Worst Customer care, May, 2013
They dont even care what you are talking and they talk like they dont want to be in insurance market. Worst experience ever I had with any customer care I dealt with across USA.
Thanks for nothing..., November, 2012
I had Progressive for a year and a half. I thought that due to my age (22) my policy was going to be expensive anyway. I was convinced by all the discounts that Progressive would benefit me. I was very wrong! After purchasing a brand new SAFER vehicle, Progressive wanted to hike up my price by $21 more a month. My bill was going to be $237 (with no accidents or tickets). My friend recommend Geico, and I currently have an awesome policy with more incentives for $86 a month (Talk about savings!).
skyrocketing cost, September, 2012
raised our rate from $830 to $1580 for no know reason
Rate hike!,, August, 2012
I am basically satisfied with the service I have received over the years. I am rate shopping now because my rate basically doubled this past year and I am not happy.
it works, August, 2012
Its gotten a bit pricey, but that's more the fault of MI state legislation, than the insurance company. It works for me right now.
mrs, August, 2012
the company is ok just wish the rates were lower. But service is good. The only downfall is the cost but it was tje lowest I could find at the time
Auto insurance done right, August, 2012
Progressive was always cheaper when I purchased any insurance from them. I am currently not on a plan, but through my father's plan with another company. However, when I used progressive I felt like they cared about what I really needed and didn't try to sell me things I didn't.
Car and rental insurance, July, 2012
Looking for more options and cost effective. Savings for good coverage in car and rental insurance areas appreciated. Thank You.
great, April, 2012
I've been with this insurance for awhile. I'm happy right now and not looking to change to someone else. thank you
great, April, 2012
the best insurance overall i have checked other places and had mutiple insurance companies through the years and this has been the best!
progressive, April, 2012
The best insurance. Very helpful,they think about your safety first for the lowest cost and stiil get the best coverage.
Full coverage for car ,truck,and motor home., March, 2012
Have had ins. for over 20 years . Have had had mult. claims no problems . All ways very helpful with questions. very satifid ,
Customer Service, March, 2012
This insurance company is great with excellent service and customer servicing and pricing. They have live phone operators who are always nice and friendly.
Bernie Wihlm, March, 2012
Have compared other companies and Progressive always has the lower cost.Not hassled by agents trying to sell me more than I need.If you have a claim they connect you with body shop done in 5 minutes.
great pricing and customer service, January, 2012
progressive has great pricing on thier auto insurance they beat the competition by at least $150 over a 6 month policy, not sure on other coverage but very happy with auto rates.
Added driver to policy without permission, April, 2016
I don't use progressive. I'm with allstate. However, I was told by the agent that progressive can find your family's auto insurance or those co-housing with you, and without the policy holders information, add them as a member. I had to call to ask that I be taken out of my grandfather's progressive auto policy. We were extremely confused when we got the statement saying I had been added and the premium has been raised an additional $500. Did not appreciate that.
good company, December, 2015
never had to deal with them regarding any claims
Progressive is easy, November, 2015
I like Progressive because they are very easy to deal with. They let me choose my auto shop or I can use theirs. It's easy to go online and make changes or update my policy with a new car. They have great customer service. I haven't found a better rate. I plan to stay with Progressive for a long time.
CANT EVEN FILE PAPERWORK CORRECTLY! DO NOT REC.!, August, 2015
IF YOU HAVE A BUSINESS THAT NEEDS INSURANCE AND WANT TO GET TO WORK, PLEASE STAY AWAY FROM PROGRESSIVE! THEY CANNOT FILE PAPERWORK CORRECTLY AND ARE HORRIBLE AT GETTING THE JOB DONE! THEY ARE SURE QUICK TO CHARGE FEES THOUGH.
I am very satisfied with my insurance ecompany
Great, May, 2015
Go for Flo! , April, 2015
No problems with this carrier. No complaints.
progressive, March, 2015
Progressive is a good insurance company overall, but they continue to raise my monthly rate when it should be getting lower! I've been a customer of theirs for 3 years now. I also question my rate increase because I'm getting older and I've never even had so much as a ticket yet! So why in the world does my rate increase??!
progressive is great, March, 2015
They got me my money fast
Underpayment of claim, February, 2015
In 2008 we had a massive ice storm which brought down large tree limbs damaging the roof. This scam of a company refused to repair the roof stating the failure was the fault of our brand new roof. They would only pay for ceilings and wall replacements. This took over two years to receive tthat partial payment and in that time our house developed a black mold problem because of the moisture issues while waiting for progressive to meet their obligation. This year I had a stroke after washing down a moldy area of the house. The hospital team couldn't find a cause for the stroke and I will always wonder if my life is now ruined because of greedy progressive. DON'T USE THIS COMPANY! it doesn't matter how cute their commercials are. They are cheaters!
Just doesn't seem like they deal in good faith., January, 2015
I was rear ended in my truck by one of their customers, I got two estimates for the damage and they were within $100 of each other. The representative said that I needed to meet with their claim agent and they would write the estimate. They wrote the estimate for 40% less then the two other body shops. Just doesn't seem like they deal in good faith.
Looking for One Bdrm Apt. insurance. Immediate Occ, March, 2014
I am a single 65 year old single man looking for insurance for a 1 Bdrm rental space. I need immediate occupacy. Moving from 3 bdrm house.
better priceing, July, 2012
i lived at 255 rock lane milford ct for 23 years and i am shopping around for other company with better ins cost
Robbery.....no GUN needed, September, 2016
Flo and her crew can join the list of American Greed....Shame, shame ...while they caterer to the less. Only when you try to do what's right here comes some more bullshit along with the rest of America. It all starts with the underwriter and then the big companies(progressive). At best it's a matter of wording and talking over the heads of the consumer. Nevertheless who cares, ....like he said, "Those guys got more money and better lawyers, we can't mess with them!"
You will wait forever for roadside assistance, August, 2016
First I waited over 20min to be transferred to roadside assistance. After being on hold the person who answered said I was transferred to the wrong department. I finally spoke with someone and was able to schedule a tow truck. I waited about an hour for the tow to arrive. He was late so I called the tow company. They said they never received a notice. Right after we hung up with them we got a call from progressive saying the tow company canceled and they scheduled a new tow truck that would get to us in 90min! Now the car needs to be towed to my house instead of my dealership. Worst service ever.
Stay Away!!!, August, 2016
i signed up for progressive when they quoted me cheaper than all of my other options for insurance. i signed up for auto pay because i am not good at keeping up with dates so i would rather them take the payment when its due. everything seemed fine until 3 months in i got a letter in the mail. the letter said that i was pending termination and i had a $600 balance because they werent taking anything out of my account. $400 of this money was for the 2 months they didnt take anything out and 200 for my next bill due. as soon as i saw the letter i quickly paid $300 to at least pay something towards the bill until the next week. when next week arrived a letter in the mail arrived with it saying that my insurance was being terminated and there was a final bill. i quickly called and asked why i was terminated after paying $300 dollars and there was no clear reason why. they gave me the run around and told me that i could not get my policy back even if i paid and that i would have to get re-quoted. when i was re-quoted my policy went up with progressive and after checking other quotes it went up with them as well. because i did not have my policy for 6 months i now have to pay more for insurance and its all progressives fault. they are a lousy company and their customer service is terrible. i would never go back there even if they quote me the lowest.
Beware fee for cancelling auto ins., August, 2016
Beware of Progressive when cancelling auto insurance with them in North Carolina. I disliked them for a variety of reason. However the real bite came when I cancelled after 12 days after renewing, when I found another company with better insurance. The resulting refund from Progressive was not properly prorated and had an additional fee of $100 tacked on. Talking to NC Dept of Insurance elicited that some companies (not all) charge a "Short Rate Cancellation Fee" which is allowed in North Carolina.
Talking to Progressive they said that in NC it is mandatory!
BE WARNED avoid Progressive like the plague.
It is a pity that I didn't check this web site before going with them about 2 years ago.
Never again will I make this mistake.
Reufuse to pay claims, August, 2016
Real simple 4300 damage my deductible was 1000, so how much did Progressive offer to pay for damage 1080.18, yes just 80.18 more than my deductible. Claim adjuster name Megan Canterbury.
PO Box 2030
Bayfield, CO 81122
Monday, Tuesday, Thursday & Friday 8am-6pm
Adequate , July, 2016
I'm happy with my coverage but it's way too expensive to renew
Bait and Switch - not trustworty, July, 2016
I got insurance for a scooter through Progressive since USAA (my beloved insurance company) does not cover scooters. The policy was supposed to be $75. However then there was some confusion over some form, and the increased my coverages and cost to $555! I contacted them and signed the forms the same day electronically (something they conveniently did not mention could be done in their correspondance). THey changed by policy back but charged me an additional $126 as part of the prorated higher policy that I did not want or use. What a complete and total scam. I would never use them if I had any other choice and I don't recommend them unless you are desparate.
Inflexible policy, Lying and clueless staff, July, 2016
I purchased policy with a payment plan. At the time of purchase, no one told me that if its a 5 bill plan, I cannot go to 6 bill plan if there was an emergency and I could not pay on time. So I signed up for autopay. Now, during policy period, I had a change of address and the policy amount was hiked. The entire increased amount was added to last bill. ever since this happened, I had been trying to contact customer care asking for an additional payment for a month now(since I would still have policy when making the 6th payment, this should not be an issue).
All customer care agents were very rude and outright said no. A couple of days before the last bill was due I decided to try one more time. This time I spoke with a customer care supervisor. She said that now since the amount is invoiced, no change can be made, had I contacted them earlier something could have been done. When I told her I have tried contacting earlier, then she changed her previous statement and said, that nothing can ever be done! This is outrageous!! What kind of dumb people do you hire Progressive!!
And I have better things to do in life then sit for hours everyday on your customer care with incompetent and dumb people!!
Rude and Inconsiderate Customer Care, July, 2016
The Chat agents as well as Customer Care agents are extremely rude and inconsiderate.
I was on a payment plan and half way through, due to change in my address, the policy amount was increased. As a result the entire increased amount was added to the last bill. since the amount was too much, I asked if they can add one more bill and split the last payment. I would still have been i the policy period and it would have worked out fine. But the agent refused to do so. On top of that, rigidly said its not doable. Its a small request I made and fairly simple to implement, I dont see any reason why the agent had to be rude.
Highly disappointed with Progressive. Their immediate response to any exception scenario is that customer can cancel the policy. This is no response!!
Long time policy, July, 2016
No problems, courtesy service, always answers questions promptly. Don't have anything else to say and having a twenty word minimum is absurd
The best Motorcycle coverage, July, 2016
I have been with progressive insurance on my motorcycles for over 10 years. During that time I have filed 2 claims both claims were covered and never had a problem. I was in south Dakota on vacation and my bike ended up in a hail storm and they were willing to fix it right then and there. Instead I still was able to finish my vacation and when I go home they sent an adjuster to my house and we went over the damage together and cut the check right there at my house. He told me that if Harley Davidson dealership finds anything else while in repairs let them know and they would cover that also. They did find a couple hundred dollars in damage more than our estimate and progressive had no problem covering it. Awesome customer service and great motorcycle coverage. I will not go with anyone else!!!
terrible,horrible,horrific,thugs, July, 2016
my experience with Progressive Insurance and their agents and adjuster Teqilla Beckman have been the worst experience.I still have not got my vehicle repaired and it has taken over two weeks and no progress on my claim.They are not even honoring the market value of my three estimates.
OFFICE was very RUDE! , July, 2016
We currently have progressive and are simply switching vehicles and want to maintain service but just need their quote. It has been over 2 weeks and the office still has NOT gave us a quote. We are very upset at the service we are receiving and will definitely NOT refer them out to anyone! I finally got frustrated and asked for only the underwriter who writes the documents MIKE and he has not gotten back either. We are in the process of looking for other commercial providers at this time unfortunately. We would never treat our own customers like this.
Fake Reviews, June, 2016
I'd take a guess that most of these positive reviews are CANNED, and supplied by Progressive agents. Even so, more bad reviews than good- there are more dissastified Progressive victims than there are covert agents writing bogus positive reviews.
Aseholes, June, 2016
THEIR driver totaled my car- so they have me waste half a day getting an estimate at THEIR progressive drive in- give me an estimate for less than HALF of the actual repair cost $1800, they WON'T fix it, and then tell me to take to a regular repair shop. THEN they go out to the shop, and TOTAL the car, and offer me $2400. I ask them, why did I waste a half a day for the first estimate when you won't fix my car, or pay for the actual repair of $4000? No answer except, "well, we wanted to make sure that if there was any additional damage after the accident that we could see what our accident was, so we wouldn't be responsible for anything else..." Jerks, totally. Progressive makes record profits, and they're not doing it because they're saving anybody money except themselves. So what else is new? All insurance companies are alike, it's all about greed.
Bait and switch, June, 2016
After looking at the ratings of different insurance companies online I made the choice to go to Progressive. Their policy is only for six months and now I found out why. Rate went up by 150.00 for the next six months. No notice of rate increase just the next bill. When I called to find out what the reason for the rate increase was "cost of doing business was going up" The only claim I had in the six months was a tow and the agent said the rate increase had nothing to do with that claim. Beware!!!! Deal looks good up front and then the fun starts.
15+ years & still awesome!, May, 2016
We've had two claims with them, so we've been through their claims process. Even 15 years later, they are still the cheapest quote out there (not even USAA can beat them!) and absolutely awesome customer service.
Can't trust Progressive, May, 2016
I called in the fall to see how much it would cost to add my daughter to my policy. It was obscene, so I said, no thanks, her dad will insure her. A couple of months later, i got an email saying "view your new Progressive Policy". I had both car and home insurance and got those emails at least 4 times a year and thought nothing of it. Turns out, they had added her to my policy without my consent! Then they tried to bill me for that time, even though I never asked for them to add her and their only comment was "well, we sent you an email'. The email said nothing in the subject or email about adding her. They cancelled all coverage (I switched to Geico) but then told me that I still owed them just over $200 (even though I had paid for my own insurance up to April and cancelled in Feb and therefore had to pay Geico to insure me from Feb to April) the still tell me that I owe additional money and even sent it to collections. Seriously, for $100 dollars! (the collector would get half) I won't be bullied Progressive. You have not only lost a great, long time customer, but you now have someone who will share their story with others, literally, everywhere. Countless people will choose another insurance company. Hope your $100 buck was worth it! Actually, I refuse to be bullied, i won't pay it, credit rating be damned.
Stupid, May, 2016
Progressive cancelled insurance cause we changed mailing address!
Great service!, May, 2016
I had a one car accident, called it in, was called back with claim #, was contacted by rep and Progressive arranged for the tow truck, the rental car, all in the same day, was apprised of progression of repairs and called on the 4th day that my car was ready. What wonderful service and the people I talked with couldn't have been nicer or more efficient. Really, really glad I switched to Progressive!
Your mistakes cost me more money!, May, 2016
So i was called by progressive to return the phone call and hear a voicemail. I have bought 3 vehicles since I moved to Florida from Pennsylvania and my Florida license was issued 3 and half years ago. They said they needed me to verify drivers liscense. Then proceeded to tell me my insurance will increase $50. I simply asked "since i have been with you for 8 years (2 months canceled) so a solid 5 years, HOW MUCH HAVE YOU PAID ME. examples: accidents ?Have i ever made a claim and asked you to pay out of pocket? thye said records show no. I asked then why are you raising my insurance again. I have always paid on time and sometimes 6 months at once. I have never had accident where there was a claim and they have never paid me. 8 years = 92 months - my 2 months i cancled. I have paid Progressive approx $18,000 and i have never asked for a dime from then and they cal me raising my premium!!!!
Progressive has very good prices, May, 2016
I really like Progressive and the prices, I just missed the payment because we were short on cash, so our policy was cancelled
Does not look our for their customers., April, 2016
Our new car recently got rear-ended and is now totaled. Progressive is coming back with a value for our car that’s $3,000 below what Kelly Blue book recommend as the retail value of our car. They have their own system of calculating the value of the car. The way that they do this is by pulling 4 listed retail value of the car and then subtracted milage and a “projected sold adjustment” amount (haggle amount from negotiation to deduct, not sure how they come up with this value) from the listed retail value. The four car that they provided, one was high, one was middle, and two was way below value. When I try to call the dealerships to confirm these car, three out of the four were not in their inventory and if they were, they were sold long before our accident. I’m not sure how to handle this right now, we need a new car but I hate to give in and let them cheat us.
This has been a terrible experience. We expect to negotiate with the other driver insurance for a fair price on our car because he was at fault. I did not think I would have to deal with my own insurance company that’s supposed to have our best interest.
We are definitely never going to use progress again for our house or car. If anything should happen to our house, I have already got a taste of how they will treat us.
insurance rate sky rocket, April, 2016
iv'e had insurance with progressive for 4 years with no wrecks no tickets no warnings,the motor blew up in my truck and didn't have another one to insure,I called progressive and asked them what I should do and was told by them and my insurance adviser to wait until i get another truck and then call them back.It was 31 days before I got another truck,so my insurance rate went from $43 a month to$75.91 a month,progressive says the reason for the hike is that I let my insurance laps for over 30 days,when I asked why wasn't I told that my insurance is going almost double they told me my insurance adviser should have told me.I even asked my advised after all this happened and all I got was..OH WE ARE SORRY WE FORGOT .I'M SORRY DOES NOT PAY ONE RED CENT .
Only thing progressive are the rates, April, 2016
Progressive has a well known "progressive policy for you." Which entails a bait and switch maneuver used to get customers. They'll quote you low to get you to buy the policy, then as the time goes by, each renewal is progressively higher, (hence the name progressive). Although my driving record isn't the greatest, they have never paid out a claim to either me or any incident during the time they have insured my vehicles. Yet, every renewal creeps up more and more. When I made a comment to them on a feedback page, I was bombarded with phone calls from some representative that "really wanted to touch base and resolve the issue." However the callback number provided was just a line that rang and rang, and never was picked up by anyone.
If you absolutely have no other options, then progressive is for you. They do work with high risk drivers and will assess your situation. What they don't tell you is that as time goes on and your record improves (insurance companies go back 28-39 months) your rates will never improve accordingly. Keep your past bills from your insurance premiums and watch the realistic numbers rise with time. I guess they gotta pay "Flo" somehow
DO NOT BUY PROGRESSIVE INSURANCE!!!, April, 2016
DO NOT BUY PROGRESSIVE INSURANCE for your RV, Boat, and possibly for any other vehicle. I had a full coverage “stated value” policy for over ten years. I paid extra (around $500 yearly) to cover the RV for a value of $19,000.
Then I had ONE claim this year due to a windstorm ripping off my roof, plus a roof on a much newer RV beside mine, and a large oak limb behind it. Right from the beginning on the phone the adjuster talked like he had already made up his mind that he would find an “exclusion” in the policy to deny my claim.
Sure enough, he looked at the RV for 5 minutes, took some pictures, and proceeded to tell me that the roof was old and damage was due to “wear and tear” and thus, not covered. They would not even offer to cover a portion of the damage even though it was CLEARLY due to high wind and rain, not age. I continue to complain to management, the BBB, the state insurance division, and others. But progressive continues to come up with excuses for their position. There are only two excuses: 1) Greed, 2) The policy is worthless.
Of course the roof had a little age. It is a 1992 Winnebago. They knew the age of the roof, yet GLADLY took the high premiums every year. The point is, their “exclusions page” deep in the policy is MUCH longer than the coverage page and is purposely written vaguely to give them MANY ways to DENY YOUR CLAIM. I am not the first to discover this. Many thousands before have complained too, but they do not care.
DO NOT BUY PROGRESSIVE INSURANCE. DO NOT BUY PROGRESSIVE INSURANCE.
PrOGRESSIVE SUCKS, March, 2016
Was involved in an accident, accident was not my fault.
Maritza claims adjuster for progressive is the worst adjuster. It took four days to get my rental, the rental had to be returned less than 14 days when my policy covers me for thirty days. Not only was I out a vehicle but I still have no check to purchase another vehicle and progressive can care less.
If you are looking for great experience with an insurance company i suggest you use infinity!
Poor Customer Service., March, 2016
Currently insuring two full covered vehicles and 1 liability vehicle. The policy has been a reasonable amount due to the coverage we receive we were very pleased. Our 6 months was up and they gave us our new quote of our monthly payments and raised it by $140.00! We called to find out why, now we cover 3 vehicles, 3 drivers, none of has have had any tickets in the last 6 months, none of us have been in any accidents. We do everything ONLINE! They don't mail us bills anything we haven't spoke to a rep. sense we started the policy, we have NEVER been late on a payment..They tell us they raised it $140.00 a month to cover their chargers to do claims in our area! We havn't moved in the last 6 months...literally they raised our amount 140.00 for NO REASON other than they wanted to! So UNPLEASED! I will be switching companies soon, and still paying the amount what I would be paying staying with progressive, simple fact I'm not supporting their company cause of this poor service I've recieved! If there was a $40.00 dollar change what ever, but $140.00!!? When we did NOTHING WRONG!?
Liers , March, 2016
I signed up because the cost was perfect, then after the first month my payment jumped $20. They deceived me. Customer service was by far the rudest I've seen. Terrible company. I was paying less with my last company, im going back.
Truely awesome experience , March, 2016
Second time in 25 years Ive had a total loss claim and again Progressive came through with flying colors. I came back to them in 2014 after years of hopping around. I had my Camaro stolen 25 years ago they were awesome this time hit a deer and rolled the vehicle totalled had a claim check ready within 50 hours of initial call. I read the bad reviews and freaked me out for 2 days but I have nothing but praise for Progressive. Maybe the difference had to do with the fact that neither was my fault on the claims?
they are a joke!! they have liars and money eaters, March, 2016
they canceled my policy because of underwritting but they never billed me for Feb 2016 because of leap so they wanted to delayed it to March 31, that means i could pay for Feb and March on that day but man, they lied and did not do their job. they blamed me for a car accident. I have my lawyer that is working on a case for no interpreter and fraud. estimator and adjuster did not do their jobs. they dont care about their customers. Good luck to you Progressive liars and money eaters. YOU ALL ARE HORRIBLE!! Geico is a great company because they dont lie, they care about their customers and make sure everything is taken care of.
stay away from these scammers..
Progressive claim settlement, March, 2016
Progressive Insurance is a bottom of the barrel insurance company. They are a morally-bankrupt institution that puts making a couple more dollars over the needs of their policy holders. Please stay away. They are a SCAM.
The worst, March, 2016
After being insured for many years, now they want me to pay for driver that is not living in my house any more, because as he comes twice a year. It has to be in the policy and they want m eto pay for that.
PROGRESSIVE IS FULL OF IT!, March, 2016
I was in a car accident on 3/3 and tried to file a claim. Only to find out that they cancelled my policy on 3/2 without any notification. Now i am trying to get answers and I am only getting sent to voicemail and told that I will receive a call soon.
They are very horrible people, March, 2016
I started new policy 908426671, they took first month installment $227 from my checking account. the broker charged me extra $133. Later, same month they charged me another $56.65 a funny number with $10 late fee. I called them to complain about it but first, they transfer me to a local agent without even telling me. The local agent was unable to help and said they did not bill anything. Again called progressive, kept explaining them and the next lady hang up on me after saying that she will for sure help. They don't want to help, their customer service is horrible. I will pay extra money to someone else but not progressive. They insult their customers. They have no moral values. Shame on them.
THE WORST, March, 2016
Never again! This company loves to swindle and scam you. I have never felt so misguided and uninformed. Worst mistake I have ever made!
Incompetent, February, 2016
Full coverage would have cost well over $600 a month for me! Liability was $271... When I found a newer vehicle to lease with the Cavalier as a trade-in (the newer was a 2006 Equinox) my insurance jumped to $700 a month with full coverage. I was appalled at the new price, and searched for a much cheaper quote which I found with First Acceptance. I called Progressive and canceled my policy. They didn't inform me, I had to ASK myself if I was eligible for a refund because I hadn't been with them more than 2 1/2 weeks. They said I was and would deposit it in my bank account within two days. That phone call was on Monday. By Friday, I had still not received my return and called back. They told me the policy was never canceled, and they had no record I had even made the call! I was furious and demanded they cancel the policy NOW because I was not going to pay for a policy I had not been under for nearly a week by that point. .. Customer service was horrid, the agent I spoke with was rude, like it was MY fault for her incompetence to cancel when I had spoken with her on Monday. If I had not made the second call, eventually I would have been charged a full month's coverage. I will be receiving my refund check in about a week. Or, at least I hope so... Progressive agents are liars, incompetent in their ability to perform their jobs accordingly, and I was nearly scammed into dishing out more money to them. ...On the other hand, I am much happier with the low monthly payments I am making now with First Acceptance... If you are looking to buy a policy with Progressive, I highly recommend looking elsewhere, because, believe me, you can find way better !
Don't chose for home insurance, February, 2016
I am insured through progressive for auto so when I bought my home I felt it would be the most easy to use for home owners insurance. However a month after I got their insurance and moved in I got a letter that stated I must fix roof and paint peeling windows in 4 months or I will be dropped at the end of the year. When I had home inspected they said roof was good for another few years. Do have money to get new roof after buying home. I have never had this with any other insurance company. I will be looking elsewhere for home insurance
Horrible, February, 2016
I like my Agent but I absolutely Hate Progressive Insurance. And, based on my interaction with claims and service, I believe anyone working for them hates them as well.
suck real bad, February, 2016
worst co. ever dont do it they do nothing right a waste of time check aarp , they are way cheaper
Poor customer service, February, 2016
Poor customer service, left on hold for 30 minutes after talking to someone, transferred to a "Supervisor" who said it would be "impossible" to let customers know everything they would need to do/sign/provide to the company after a policy was issued. We were given a credit for living at the same address for 1+years and were not told at the time of policy to provide proof of residency, then we were charged $16 for not providing plus $10 late fee, when called to correct after 41 minutes, no resolution was reached, if I provided proof it would not be good from the date the policy was initiated, but from the date received. Total BS company, I will not ever insure through Progressive again!
Lame!, January, 2016
I have no dui's no wrecks and 3 speeding tickets. $3000 / $500 per month is unbelievable and insulting! Get real! I mean that's more than I pay for the car.
The most unpleasant experience I'be ever had!!!!, January, 2016
My husband and I switched to progressive because the cost was overall cheaper than other insurances. We paid them for the first month $64 - initial fee. After the month we found a better deal and decided to switch again, they send us a bill of $300 for the month of just liability coverage and than send this bill to collections just because I called and asked them why am I supposed to pay this much when I never agreed to this rate?! They said that my husband and I lied on our application and that's why the underwriters changed the amount of our bill. But that's ridiculous! I never agreed to this, they have never informed me of this and when I went to the state agency and asked them they told me that the law protectes progressive and they didn't do anything wrong!
good, January, 2016
i am looking for better prices. i have a set income n i am confused
Worst Roadside Assistance Imaginable, January, 2016
Roadside assistance left us stranded on interstate 95 for over two hours. Complaints to their Customer Care fell on "deaf ears" . They are clueless in how to manage their vendors that mis treat their clients.
massive rate hike, November, 2015
After paying faithfully for two years, I filed a minor claim for auto damage that cost the company $750 total. They raised my rates $90 per month. It's a great company unless you actually need them to pay for something. They hummed and hawed and tried to get out of paying if possible. I am not a math genius, but they will make a great deal of money in just one year from the rate hike alone. I would have paid the damage myself had I realized. I am switching asap.
Great Company, Great rates., October, 2015
I have had Progressive for over 20 years and have never had any problems, wonderful customer service. I have had comp. claims and never had any problems with my claims. No other Ins. Co. has been able to even come close to the low premiums that I pay.
won't insure house now because of area, October, 2015
insurance is no longer available because of my area, just because i choose to own a house in the hills over a 1000 feet away from a fire hydrant and not near a fire station means i am now un insureable. have had insurance for years at a great premium and now they don't cover because of a fire nearby. this is garbage
Price to high , September, 2015
I like the company but they uped my rate when i got a new car no discounts available for me to get my rate down i do t wantt to pay 475$ a month when i have a child to take care of..
never had to use them for any claims, August, 2015
reasonably priced insurance, that has aloud me to keep my car on the road and insured for the last 5 years. no complaints, but have never had to file a claim so it's hard to say how good they are.
Underhanded Practices, August, 2015
Wow I don't even know where to start.My husband was involved in an accident and not at fault.
I have a police report clearly saying it wasn't his fault. Progressive should be paying 100% of my damages but they ASSUMED I COULD OF AVOIDED THE ACCIDENT! What the ***?!!! I even have 7 witnesses who saw the whole thing and even had the police officer clearly say the person who hit me did something illegal and crossed over 3 lanes of Traffic when she hit me!!!!
There was oncoming traffic and cars behind me, she was in the median, changed her mind and cut ALL the way over to try and get into a shopping complex. She admitted to us and the officer this was her second accident in the vehicle because she can not see and she has been trying to return it. How is that my husbands fault because your driver can't drive the car she purchased?
The witnesses told me what happened since they saw the whole thing so they were backing us up on this too! Even the lady that hit me admitted it was her fault!!!!
How much proof do these *** people need?! LOL. A lot of these people from Progressive should be fired. Bad customer service!
Rude employees and they will be hearing from my attorney. And he is fantastic!!
Please whatever you do don't go to this company.You won't be taken care of even if you're their client. And I will make sure I do EVERYTHING in my power to let anybody I come accross know what type of company you are.
N/A, July, 2015
Disrespect to the Extreme, July, 2015
Colorado Springs adjuster Amanda repeatedly lied, contradicted herself, and made a false excuse in my claim process. Beyond disrespectful and very poor service. OK if you want bottom barrel policy for the price, but never try filing a claim with Progressive.
Poor Coverage Review, July, 2015
No help reviewing auto policy, after renewing for 4 6-month terms. Turns out 2014 leased vehicle was only originally insured for Liability only. Denying hit and run claim, no comp or collision and don't seem to care. 6 month premium for liability only $590.00. Quote from Geico= Comp, Collision and Liability (plus more coverage per incident) only $518.00. Just goes to show the computers are taking over the world and Flo is doing all the work.
Total junk of a company , July, 2015
So I had a motorcycle coverage through progressive because I am a USAA member. They offer special rates for us. Progressive called me to let me know they needed some forms filled out, I told the lady I wanted to cancel the policy due to selling my motorcycle. She said no problem, well she never canceled it and now there telling me I owe $24. I paid for one year of liability in advance and I owe money? they said it was because of the forms which makes no sense to me. This company is just out for money, there coverage is junk, and the customer service is horrible. NEVER AGAIN will i waste my time with them.
HORRIBLE, June, 2015
I have dealt with almost every insurance company in my adult life from either being a client or being hit by all the terrible drivers in this world! I have never been treated so horribly! I had to basically BEG to get new car seats for my three children and when I asked about compensation for the pain time stress and trauma I was told "Oh we don't do that, I've never paid out to anyone just because our client wasted there time!" Are you kidding me? My disabled Veteran Husband was in the vehicle when we were side swiped with no cause or reason or warning! On top of my three young children are now terrified to get in the car every day! My six year old daughter has had multiple nightmares over all of this!! How does a company not have compassion for the people that their clients hurt? I truly do not understand how my Husband can honorably serve our country and my children who are innocent in all of this have to suffer while I argue with an insurance company to at least replace there car seats! The claims adjustor said that before she could pay out for the cost of the car seats until I bought them! When I explained that three car seats for children would cost well over $300.00 and that I could not afford that she offered no solution! I finally asked if I sent her pictures of the make and model if she could then issue the payment for them and she clearly very annoyed by my even asking said "sure fine okay I guess". What is wrong with people? Your jerk of a client came zooming up in a non-merge zone during traffic on a HOLIDAY weekend and got mad at the car in front of us for flicking him off so what does he do...HE HITS US!!! And yes this idiot even admitted this to the cops and it is on the record! But who is the one being punished...MY FAMILY!!! Thanks a lot Progressive!!
Change in Underwriter resulted in Premium Increase, June, 2015
Had Progressive with one Underwriter. Agent switched me to Progressive with a different Underwriter. Policy with the new Underwriter was $164 per month. New Underwriter increased Premium to $399 per month stating they had no proof of garaging address. Submitted proof and it was rejected. Have had same address for past 11 years. Unable to produce documentation of home ownership or wage documents as I am a renter and have retired. The list of documents they want as proof don't pertain to renters or retired people.
Average, June, 2015
accident assistance ,Need Better Towing service
Unacceptable customer service, liars, time wasters, June, 2015
I have just had a terrible experience with my claim. Their rep Chris at Diamond Autobody failed to make an assignment for my car repair up until when I come back in 4 days. My car was dusting there at Diamond Autobody for 4 full days (dropped it off Monday, Apr,20 early morning) without any action (parts order and/or inspection). Chuck, who is your regional rep, heard about my claim only today. So it was until I stopped by the body shop that you cared about my claim. Let alone the fact that their service center at Silver Spring did not give me any estimate. They sent me to Diamond, but at Diamond Chris told me to go back to Silver Spring and do it again. I mean, those people were just ping-ponging me back and forth avoiding responsibility. I had to rent a car for a whole week for nothing. Never get a car insurance with them!!!
Cheapest policy at the time, May, 2015
I was in the market for a new insurance carrier. I was with AAA at the time. The premiums kept going up at renewal time for no apparent reason so I switched to Progressive. I used snapshot for 6 months and saved myself like 6%, but it is still very expensive.
progressive , May, 2015
Fair price and excellent customer service.
HIGHWAY ROBBERY, April, 2015
Due to a past accident that I was in and received a check for and even though I fixed the damage they will not fix my vehicle this time. Hitting a deer and completely tearing the bumper partially off, smashing the driver side mirror and not to mention the dents down the side; Progressive refuses to pay for the work even though I pay FULL coverage which is drafted monthly from my bank acct. They do NOT care about their clients....We were stranded yesterday because they neglected to set up my rental car which I pay for as well and now here I am, 3 days after the accident with NO rental, I have had to call in to my place of employment for 2 days since I have no vehicle and they DON'T care and sure do show it. DO NOT GET INSURANCE THROUGH PROGRESSIVE IF YOU VALUE YOUR HARD EARNED DOLLAR....
Kerri, April, 2015
Good, April, 2015
I have not had any problems with my current company that I am insured by. I do not have any interest in changing at this time.
Mixed Customer Service!, April, 2015
I cancelled my policy for the first of the month spoke to customer help, she assured me it was good to go and i wouldn't have to do anything from here. First rolls around and not only did they pull out the money for the month but they pulled out the money for the next 6 months... how is that possible?? i was with them for 3 years and have had auto payment set up to pull out every month only for that month. how is it when i cancel my policy somehow it renews it at the begging of the month and also charges me for 6 months??? every time i speak with customer service they are very nice and willing to help but the problem is it seems they say its taken care of and never actually gets done right..... customer service needs a major revamp if they ever want me to come back....
Good , April, 2015
Worst Insurance Company / Don't waste your money, April, 2015
Progressive is just another large company that only cares about their bottom line. Their customer service is horrific at best. Their employees there have only one simple instruction, You work for Progressive, not for the client. Six months ago, a girl texting ran a red light in Downtown Houston. She received a ticket and of course was underinsured. I had to file with progressive. I had my car 30 days to the exact day, and they proceeded to undervalue my car by 12K! You heard correct... They depreciated my car by that much in thirty days. It took them 4 months to pay, and of course with a total loss, they only cover 30 day of rental @ $29.00 per day. I had to rent a car for months. The worse customer service from the claims agent to the adjustor. Lesson learned. You get what you pay for. If you want to pay for crap, you are going to get crap. I will be reposting this review everywhere I can.
35% increase in premiums for no reason!!, April, 2015
After being with Progressive insurance for over 4 years and never been in any accidents, nor any tickets, so why raise my premiums 35%.?? When I contacted Progressive about the increase, I was told by 'Jodi' that due to their business costs and Michigan increased costs, increasing my insurance 35% was the best they could do. Holy moly! 35% increase. Ugh. I guess it is time to find another insurance company.
There are better options!, March, 2015
This is one of the worst insurance companies to put your trust in. Everything is good while they take your money every month, but the minute you are involved in an accident they run! I was in a 3 car accident on March 11. I was at the front, so I was not at fault. The car directly behind me was insured by Progressive as well, and the third vehicle was insured by Nationwide. I felt two hits, the first one stronger than the second. Long story short, neither company found their client at fault so I was stuck with the damages on my car. I have never been late on my payments, but Progressive chose not to take care of me, a paying customer, when it was clear I was not at fault. If you get Julio Lopez as your claims adjuster, request another adjuster immediately.
Rear-ended, March, 2015
I was rear-ended at a stop sign by a Progressive insured and had some rear body damage. The adjuster promised to satisfy me and wanted to try to repair the damages first before ordering replacement parts. He told the shop just the opposite. He would not pay to replace my bumper cover, but instructed the shop to use filler to repair the damages after I told him I did not want any type of filler used to repair it. The cost difference...about $50 to do it right. Anything to save a buck. If I ever change car insurance, I WILL not use these crooks!!!!
Good, March, 2015
Happy with it
Lies deception fraud anything but pay a claim, March, 2015
This Co. should have Flo screaming I DIDN'T KNOW! I was sitting in my parked truck when I was run into. These shysters would not honer their insured. No real actual reason just would not pay. They reassigned their person handling the claim. Then after having to hire a Lawyer they would only pay for part of the damage. Unless I was willing to pay large money to make them do what they should do.
It is company's like this who have the politicians in their pockets to force you to purchase insurance only to have them tell you where to go when you have a claim. It's time that we the people tell the politicians that enough is enough! We need to have our reps control a co. like this. This co. is only out of control because our elected officials. It is time that they be put out of business!
Was a good company thought that I could find cheaper else where though
is the reason why I'm with progress coverage, March, 2015
Spencer Shelton is the reason why I really enjoy progressive. he has great customer relationship open 24 /7 to pay the bill. And great rates. user friendly website.
is the reason why I'm with progress coverage, March, 2015
Spencer Shelton is the reason why I really enjoy progressive. he has great customer relationship open 24 /7 to pay the bill. And great rates. user friendly website.
excellent, March, 2015
would highly recommend using this company, they helped me save a lot of money over my previous company and that's always a good thing.
very good insurance, March, 2015
coverage is exactly what i need at this time
Progressive has been good to me., March, 2015
I have read a bunch of reviews saying Progressive is no good and doing nothing, but complaining about them. I have been insured by Progressive for around 10 years total in three different states and have not had many problems at all. One major problem is their telephone customer service, it takes for ever to get someone to answer and several are moody. I don't have the perfect driving record, but they don't want an arm and a leg for the full coverage insurance.
Cargo Claims, March, 2015
I'm a person who personally deals with Progressive on the daily basis. Their adjusters are rude and they are consistently under cutting claims. One adjuster in particular is exceptionally awful, Josh Zele.
Canceled for using my ROADSIDE SERVICE, March, 2015
PROGRESSIVE SENT ME A NON-RENEWAL NOTICE
Don't use your ROADSIDE SERVICE or you may get the same notice.
I have been with Progressive for over 7 years.
I carry full-coverage for two vehicles, pay 6 months at a time, and BOUGHT ROADSIDE SERVICE.
I have never had any CLAIMS due to accidents or violations, I have only used the ROADSIDE SERVICE.
During the past three years, I used the Roadside service, between two cars, 9 times.(which averages once every four months, or once every 8 months per car).
I was in shock when my renewal came, and I was informed Progressive was no longer going to carry me. There was no reason on the notice, so I called...
Progressive informed me, each time I used the Roadside "SERVICE", it is applied to my policy as a "CLAIM". So....I now have too many "Claims" on my policy for them to feel safe to insure me.
WTH...why sell a "Service" if you can't use it without being penalized...
They have also told me there is nothing I can do to change their minds to insure me...I have to find another company within 30 days
They are not even willing to allow me to keep my policy( of 7 years), and just drop the Roadside service.
I bet Flo doesn't know what kind of deceitful company her face/image represents.
Great Insurance Company!, February, 2015
I'm so glad that my car has insurance from Progressive! Customer service managers are extremely polite and helpful. Thank you, Doan, for a great quote. Professionals are always professionals!
Go back to your original insurance company, February, 2015
This company is horrible. I had a claim after 2 months with this company. I had Geico for 15 years and decided to do a search out of curiosity. Progressive gave me a little better coverage for a little less. I had someone bump me in a parking lot so filed a claim. I was given so much hassle on this and trying to get the dent fixed. I contacted customer service for 2 weeks twice a day and when I did get someone on the line, told I would get a return call and never did. This went on for weeks and I finally just had the dent fixed myself and went back to Gieco.
They cancelled my policy!, February, 2015
After my policy ended on 1/16/15, they never sent a renewal form. I called and they said that they would not renew because I never sent them information concerning my 25 year old daughter who I said lived with me. I NEVER received any such letter. So I had been driving for 10 days with no insurance and no notification from them. I was very upset and went to Allstate. They said they couldn't offer insurance because Progressive "flagged" me as being cancelled. I was recommended to go to a small insurance company, stay with them for 30 days, then come back and start a new policy with them. After going to another insurance company who said they shop from several insurance providers, they said there was only one who would insure me. After paying, I was given the papers to sign with a...wait for it...Progressive letter head. I said I didn't want any more of my money to go to them, but I had no choice, after all they were the only ones that would insure me. I am 43 years old, nothing, I repeat:NOTHING on my driving record, but now I have to pay $228 a month where I was paying $147. Why? Because progressive has me as having a lapse in insurance. My daughter doesn't live with me and hasn't for a long time. I am going to have to pay a fine for both vehicles on the old policy and get a reprimand from work for failing to have consistent insurance. So they refuse to renew, flag me as cancelled, and then force me to choose them because they are the only one and rob me in the process. There has to be laws against this.
Added driver without my permission., January, 2015
Progressive added my stepdaughter to my policy without my permission,and she had insurance with another company. Do not waste your time with this company.
This company is the worst , January, 2015
I paid 200 for 3 cars only liability and then out of the sudden I have to paid 360 a month. This is the worst company I ever had I don't recommend this insurance. Bad customer service as well
not happy, January, 2015
I was looking for a cheaper car insurance and when I saw Progressive gave me a great quote, I took it. I signed up for a 'snapshot' and never got it. Told them , and one month later I get a letter they are cancelling my account. Today I get a HUGE bill that I owe them nearly $300 bucks! I am going to call them next week because I am not happy with this.
I HATE them, they screwed me over, January, 2015
I switched to monthly car payments. When I did this over the phone, they didn't ask me if I wanted them automatically drawn out or anything and I assumed they would be automatically billed to my debit card. They don't auto bill debit cards, which is a pain. Then the next thing I know they kicked me off of the insurance without notifying me more than a small email that got lost in my inbox. I call and they say I am past due a month's payment and I thought that was crazy because I distinctly remember paying for the past two months. I checked my bank account and I had paid the past two months and there was no record of this online. So I called an agent and they were unhelpful saying my bank must be wrong and all this nonsense. Then I look up other insurances and signed up for Esurance which ends up being over 30$ cheaper per month! They were great and setup security and auto billpay from your debit card so that no lapse in coverage ever happens. It turns out I hadn't had coverage for a whole month and didn't even know it!!! I called Progressive angrily and the phone attendant was rude and obviously getting mad back at me!!! They also wouldn't extend my coverage to cover the gap month if I paid them up front for it, even though it was half their mistake for not notifying me that there was a problem with my payments from MONTHS ago!!!!!!!!!! I would have paid to cover this asap, but I didn't know and every time I paid one months payments it said I was good to go online. Their customer service is terrible, their online platform was AWEFUL and they are WAYYY more EXPENSIVE. Now I have to pay the DMV extra money or they take my license away because of the gap month, and my insurance goes up. I would NEVER recommend Progressive to anyone!!!!
Just doesn't seem like they deal in good faith., January, 2015
I was rear ended in my truck by one of their customers, I got two estimates for the damage and they were within $100 of each other. The representative said that I needed to meet with their claim agent and they would write the estimate. They wrote the estimate for 40% less then the two other body shops. Just doesn't seem like they deal in good faith.
Fraud, Scam, Blackmail, Theft, Obstruction of just, December, 2014
I've had a car accident where I'm 0% responsible and the other driver had AAA insurance. After blackmails, they have stolen my car (I'm not their client}, and did a lot of criminal and federal offenses like fraud, scam, theft, blackmail, perjury, corruption, obstruction of justice. Even my own insurance, Progressive, covered up their offenses by erasing my complaint at CHP... I filed a federal complaint against more than 30 persons. You can read it by searching by google granier vs ladd, A lot of time lost, waste to fight those FuBa, even protected by California Department of Insurance, Dave Jones its commissioner and the governor, Jerry Brown. California means Banana Republic. Not a state of United States...
GOODSERVICE, November, 2014
NEVER HAD ANY PROABLEMS EXCELLENT SERVICES
Disgusted with unexplained rate increase, October, 2014
Every year rate went up about 100.00 with no explanation. This year it jumped from 1500 to 6255.00!!!!!! Not a single claim ever. They told me its because of claims in my town. WTH!? Then I find out it is actually because when my dad's home burned and the family discussed insurance I was curious about my coverage. I called progressive and explained that and asked about my coverage. I gave examples like "what if my house burned?" "what if a tornado hit?" "what if the roof fell in?" I was informed by a different agency that my call caused that review and the "insurance risk factor" to occur. So I canceled and here I sit waiting for a check for 5600.00 to come to me and they've promised it has been mailed TWO weeks ago and still NO check. worst ever. I have reported them to the Department of insurance and my legislature. Damn con artist.
takes awhile, March, 2014
I have not gotten any information
progressive review, November, 2013
They are the best in price far as I can see.
renters, October, 2013
The only problem I had with them was how they took out my payment every 30 days, rather than a specific day each month.
Happy Progressive Customer, July, 2013
Always cost efficient and easy to do business with. Have multiple policies with them. Would continue doing business with them but I always like to shop around.
insurance quote for condo, June, 2013
company no longer providing coverage in Florida
over all satisfied, June, 2013
would go back to them
Great company, great service, May, 2013
Would definitely recommend to a friend.
Permanently Tied-down Trailer, April, 2013
We are having a hard time to find a company who will insure a tied down,skirted destination trailer with a newly built 12x18 sunroom attached..
Terrible Service, December, 2012
They take at least 6 months to pay a claim & even then they negotiate it down so they only pay 20% of it.In addition,every 30 days they ask for another piece of unneccessary paperwork. Terrible- huge Rip-Off.
Keep up with your claim status, December, 2012
Long story short. I was not at fault for 3 accidents, all three claims representatives told me I was not at fault. Progressive still payed out the other party without my knowledge or decency to inform me. I will be canceling soon. I pay close to 100 with progressive. I just called GEICO and they said my insurance will be $34 dollars with them!!!!!!!!!!!!!!!!!!!!! I cant believe I wasted all this time. Call GEICO. Progressive will pick pocket you and find a way to justify their actions.
have not seen anything yet
Satisfied, August, 2012
We are very satisfied with Progressive Insurance Company for our auto insurance. Have been doing business with our agent for at least ten years.