Principal Financial Reviews

  • 1.35 / 5 based on 16 Reviews | Submit Your Review
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    Financial Ratings

    A.M. Best:A+
    S&P Rating:A+
    Moody's Rating:A1
    Fitch Rating:AA-

    Company Information

    711 High Street
    Des Moines, IA 50392
    (515) 247-5111
    (515) 235-5491 (Fax)
    http://principal.com


    Last Updated: 2018-12-10

    Company Reviews (16)

  • 13 of 13 people found the following review helpful.

    principle doesn't pay for disability claims, June, 2016

    I paid for my Disability policy for 7 years. Once I filed the claim I can't get any solution for over 6 months. No specific reason. Extremely rude claim rep. Once you file for the claim they treat u like a criminal. A lot of invasion of privacy and collecting your personal information which is absolutely unnecessary for your claim

    • Other Insurance
    • Staten Island, NY
    • 52 Year Old Female
    • Customer for 5+ Years
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  • 10 of 10 people found the following review helpful.

    Enrollment & Eligibility Poorly Executed, October, 2014

    Our Company selected Principal Insurance Group as our provider for Dental and Vision coverage. We completed the enrollment materials and submitted them within the required timeframe to secure eligibility for the first of the month.

    Two weeks into the month the ID cards and confirmation of the plan had not yet been received. The Regional Sales Manager kindly waived the premium for the month and the plan was implemented the third week of the month.

    An employee attempted to utilize the services and unfortunately the eligibility was unable to be verified. I contacted the Regional Sales Manager and received a response that “We are struggling to figure out what the issue is here with the eligibility and it has been escalated. As soon as I know more I will update you. Thank you for your patience.”

    Twenty-four hours later and multiple attempts to make phone contact with the Regional Sales Manager and I have nothing to share with my employees regarding confirmation of their eligibility.

    I will not renew coverage with Principal Insurance Group.

    • Other Insurance
    • San Diego, CA
    • Customer for Less than 6 Months
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  • 9 of 9 people found the following review helpful.

    Crooked and a staff of thieves, January, 2017

    I am still waiting for my benefit payout since September 2016. Principal has horrible reviews and also staff that wastes your time with redundant questions so they can get you to quit and they don't have to pay. Don't quit. Google attorneys that handle claims against principal. Krista, Krystal and others there just throw you around and make you believe they are trying when they have no intentions of paying you what your policy was supposed to cover. I have filed a complaint with BBB, I encourage all to call the local news and report them. Hire the attorneys that don't take a dime up front and they will be able to get you your benefits. I have Dr notes taking me off work for 7 months and they refuse to use them. They refuse all Dr recommendations as well. This company seems to be fraud

    • Other Insurance
    • Winchester, CA
    • 41 Year Old Female
    • Customer for 2 - 3 Years
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  • 8 of 8 people found the following review helpful.

    Dissastisfied, June, 2015

    7 months after my dentist filed a claim they have still not paid. They are requesting that I provide a copy of my divorce decree even after the other dental insurance company paid.

    • Health Insurance
    • Tracy, CA
    • Customer for 2 - 3 Years
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  • 7 of 7 people found the following review helpful.

    Horrible company to work with, February, 2017

    This is the absolute worst company I've ever had to deal with. Had to hire an attorney to force them to pay disability claim. Cost 1/3rd of back pay. Just what people don't need when going through a difficult time. I wish I could give them 0 stars.

    Evil, evil company!!!!

    • Other Insurance
    • Greencastle, IN
    • 61 Year Old Male
    • Customer for 5+ Years
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  • 6 of 6 people found the following review helpful.

    Crooks, December, 2016

    Life insurance premium disclosures are discreet and after the fact. These guys are crooks.....take your $$$$ and don't tell you until year end. Crooks...thieves.

    • Life Insurance
    • La Crosse, WI
    • Customer for 5+ Years
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  • 6 of 6 people found the following review helpful.

    Thieves, November, 2016

    I paid for disability insurance for over 20 years and unfortunately had to use it and they made me jump through so many hoops from tax records and the doctor statements they needed, got everything in order to them and still denied the claim TWICE even with sworn doctors statements. TOTAL SCAM Don't waste your money with Principal

    • Other Insurance
    • Brunswick, OH
    • 58 Year Old Male
    • Customer for 5+ Years
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  • 5 of 5 people found the following review helpful.

    Periodontist, June, 2017

    THE ONLY PERIODONTIST ON THE PROVIDER LIST ARE CHAINS. NO INDIVIDUAL DR.

    CALLED CUSTOMER SERVICE TO ASK FOR HELP AND WAS TOLD I NEEDED TO CALL THE DR TO SEE IF THEY TOOK OUR INS. WHY CAN'T YOU HAVE A DECENT LIST?

    • Other Insurance
    • Fort Worth, TX
    • 44 Year Old Female
    • Customer for 1 - 2 Years
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  • 5 of 5 people found the following review helpful.

    Unprofessional, May, 2017

    I went on leave for anxiety and provided all necessary paperwork. Every week they needed additional info which I provided. After a month of the run around they denied my claim. I had no income for a month and was forced to go back to work against the advice of my doctor. I was treated like a criminal. Terrible company

    • Health Insurance
    • Bensalem, PA
    • Customer for 5+ Years
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  • 4 of 4 people found the following review helpful.

    Dental Denial Specialists, December, 2017

    They deny and underpay for any work done. I have dental insurance through these crooks from my employer. 600 annually, for 1500 max. They denied a cleaning once. I was a day earlier than 6 months. DENIED. I am emailing my admin to quit these low lifes.

    • Other Insurance
    • Baytown, TX
    • 40 Year Old Male
    • Customer for 1 - 2 Years
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  • 3 of 3 people found the following review helpful.

    Unprofessional, March, 2018

    The agent I worked with Stephen Jensen, misadvised me of dates, so I missed a cutoff and was forced to by temp insurance. I specifically told him where my dr that matter most to me was and said I was covered, I was NOT. It paid over 10,000 out of pocket for out of network services in 4 months. It was the worst service and then worst coverage I have ever had.

    • Health Insurance
    • Chicago, IL
    • 41 Year Old Female
    • Customer for Less than 6 Months
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  • 2 of 2 people found the following review helpful.

    Worst for dental, August, 2018

    Very slow in processing claims. They dont pay what is scheduled. Very hard to understand their process.very few preferred providers.

    • Other Insurance
    • Clovis, CA
    • 33 Year Old Female
    • Customer for 6 Months - 1 Year
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  • 2 of 2 people found the following review helpful.

    Liar's, March, 2018

    Borrowed on life insurance 20 years ago. Told

    dividends would pay back loan. I retired last year

    and started putting affairs in order and found out

    they lied. Charged us interest for 20+ years making

    policies worthless. Tried a year to get satisfaction,

    filed complaints with state. No help. Thieves!

    • Life Insurance
    • Portland, OR
    • Customer for 5+ Years
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  • 16 of 17 people found the following review helpful.

    Worst Dental Insurance, February, 2015

    Employers should run quickly.

    Consultants who review claims are told to deny so Principal can keep more profits

    Unethical and no moral values

    • Other Insurance
    • Toms River, NJ
    • Customer for 6 Months - 1 Year
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  • 1 of 1 people found the following review helpful.

    Garbage, November, 2018

    Had them for so long to find out that my dad is eleigble for a upgrade ON A PHONE CALL I DID. They should have called him 2 years ago about this being availbe for him so hes been paying $$$$$

    They dont care what you pay

    I needed 1 day early approval for something be4 insurnace ends

    THEY GAVE NO FUCKS!!

    Never recommend them and they dont care what you say they are texting and just on repeat saying the same shit

    Sandra is NOT the best supervisor AT ALL

    ONLY people giving me a hard time. everyone is working with me on end of insurance

    • Health Insurance
    • Floral Park, NY
    • Customer for 5+ Years
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  • 0 of 0 people found the following review helpful.

    Thiefs ladronres , December, 2018

    Be careful! I tried to use my dental and one month later send me a letter saying: " we've determined the treatment is not expected to successfully correct the patient's condition for a period of at least : years"

    My other insurance Delta, paid his 50%. How could you explain this? !

    I called this Principal and it's a waisted time in my life.

    I read the comments here and are the same problem. Somebody from the gobernemnt needs take care of this thiefs.

    • Health Insurance
    • Culver City, CA
    • 46 Year Old Male
    • Customer for Less than 6 Months
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