Principal Financial Reviews
1.40 / 5 based on 14 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
Company Information711 High Street
Des Moines, IA 50392
(515) 235-5491 (Fax)
Last Updated: 2018-08-16
Company Reviews (14)
principle doesn't pay for disability claims, June, 2016
I paid for my Disability policy for 7 years. Once I filed the claim I can't get any solution for over 6 months. No specific reason. Extremely rude claim rep. Once you file for the claim they treat u like a criminal. A lot of invasion of privacy and collecting your personal information which is absolutely unnecessary for your claim
Dissastisfied, June, 2015
7 months after my dentist filed a claim they have still not paid. They are requesting that I provide a copy of my divorce decree even after the other dental insurance company paid.
Enrollment & Eligibility Poorly Executed, October, 2014
Our Company selected Principal Insurance Group as our provider for Dental and Vision coverage. We completed the enrollment materials and submitted them within the required timeframe to secure eligibility for the first of the month.
Two weeks into the month the ID cards and confirmation of the plan had not yet been received. The Regional Sales Manager kindly waived the premium for the month and the plan was implemented the third week of the month.
An employee attempted to utilize the services and unfortunately the eligibility was unable to be verified. I contacted the Regional Sales Manager and received a response that â€œWe are struggling to figure out what the issue is here with the eligibility and it has been escalated. As soon as I know more I will update you. Thank you for your patience.â€
Twenty-four hours later and multiple attempts to make phone contact with the Regional Sales Manager and I have nothing to share with my employees regarding confirmation of their eligibility.
I will not renew coverage with Principal Insurance Group.
Horrible company to work with, February, 2017
This is the absolute worst company I've ever had to deal with. Had to hire an attorney to force them to pay disability claim. Cost 1/3rd of back pay. Just what people don't need when going through a difficult time. I wish I could give them 0 stars.
Evil, evil company!!!!
Crooked and a staff of thieves, January, 2017
I am still waiting for my benefit payout since September 2016. Principal has horrible reviews and also staff that wastes your time with redundant questions so they can get you to quit and they don't have to pay. Don't quit. Google attorneys that handle claims against principal. Krista, Krystal and others there just throw you around and make you believe they are trying when they have no intentions of paying you what your policy was supposed to cover. I have filed a complaint with BBB, I encourage all to call the local news and report them. Hire the attorneys that don't take a dime up front and they will be able to get you your benefits. I have Dr notes taking me off work for 7 months and they refuse to use them. They refuse all Dr recommendations as well. This company seems to be fraud
Crooks, December, 2016
Life insurance premium disclosures are discreet and after the fact. These guys are crooks.....take your $$$$ and don't tell you until year end. Crooks...thieves.
Thieves, November, 2016
I paid for disability insurance for over 20 years and unfortunately had to use it and they made me jump through so many hoops from tax records and the doctor statements they needed, got everything in order to them and still denied the claim TWICE even with sworn doctors statements. TOTAL SCAM Don't waste your money with Principal
Dental Denial Specialists, December, 2017
They deny and underpay for any work done. I have dental insurance through these crooks from my employer. 600 annually, for 1500 max. They denied a cleaning once. I was a day earlier than 6 months. DENIED. I am emailing my admin to quit these low lifes.
Periodontist, June, 2017
THE ONLY PERIODONTIST ON THE PROVIDER LIST ARE CHAINS. NO INDIVIDUAL DR.
CALLED CUSTOMER SERVICE TO ASK FOR HELP AND WAS TOLD I NEEDED TO CALL THE DR TO SEE IF THEY TOOK OUR INS. WHY CAN'T YOU HAVE A DECENT LIST?
Unprofessional, May, 2017
I went on leave for anxiety and provided all necessary paperwork. Every week they needed additional info which I provided. After a month of the run around they denied my claim. I had no income for a month and was forced to go back to work against the advice of my doctor. I was treated like a criminal. Terrible company
Worst Dental Insurance, February, 2015
Employers should run quickly.
Consultants who review claims are told to deny so Principal can keep more profits
Unethical and no moral values
Unprofessional, March, 2018
The agent I worked with Stephen Jensen, misadvised me of dates, so I missed a cutoff and was forced to by temp insurance. I specifically told him where my dr that matter most to me was and said I was covered, I was NOT. It paid over 10,000 out of pocket for out of network services in 4 months. It was the worst service and then worst coverage I have ever had.
Liar's, March, 2018
Borrowed on life insurance 20 years ago. Told
dividends would pay back loan. I retired last year
and started putting affairs in order and found out
they lied. Charged us interest for 20+ years making
policies worthless. Tried a year to get satisfaction,
filed complaints with state. No help. Thieves!
Worst for dental, August, 2018
Very slow in processing claims. They dont pay what is scheduled. Very hard to understand their process.very few preferred providers.