Athene Annuity Reviews
1.25 / 5 based on 15 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
Company Information69 Lydecker Street
Nyack, NY 10960
(845) 353-0273 (Fax)
Last Updated: 2019-01-23
Company Reviews (15)
poor comunication, December, 2018
I have requested a form to begin regular payments the response has been awful. The rep says they have sent the form four times, but I have never received it.
Awful communication/service, January, 2019
Had an annuity policy for over 10 years. Tried to request a 10 yr annuity pay out. Web site, email, phone- none worked to get what we needed. They kept insisting they'd mailed the info; we never received it. They wouldn't even communicate with our local agent. Truly awful service. They act as though they don't want to give us OUR money. Will never deal with them again in any way.
policy cancelled, poor customer service, January, 2019
this company cancelled (2 of my 4) my policies during the conversion process... I need to re-instate my 2 policies and have gotten no communication.
Awful. Poor customer service., May, 2017
This company is playing games with customers. They will tell you they are going through a "conversion". The conversion have been going on for over two years. They have forgotten who the customer is and that they have customer $$. Their customer support is terrible...the worst. I have not received a statement in over two years. My annuity account is a mess and I cannot get any help from them. Who runs this company?
Run for the hills, August, 2017
Athene purchased the company that underwrote my life insurance policy. They have major issues (they blame on the conversion) and they really don't seem to care to fix them. I received a statement showing i had a loan balance against my policy. When I called to ask why.....the customer service rep had "no idea". Two weeks later I got a letter stating i had not paid my policy and therefore a loan was taken against my policy to prevent it from being cancelled (that is the option i had chosen on the policy). I called them....gave them the check number, date it cleared my bank account......they said i needed to send them proof by submitting a copy of the cancelled check. I did that the very same day......2 months later nothing has been done. I called them 2 weeks ago and the rep said they had all the information they needed....she had no idea why it was not resolved but she would put a "rush on it". Called yesterday.....still no resolution....no idea why the "rush" was not completed. Spoke to a "team lead".....she will put a "rush on it". I laughed telling her they already tried that trick and 2 weeks later it still is not resolved. He answer basically was......we will work on it and eventually get it fixed. I suggested they need to credit my account now and suspense the amount on their books until they figure it out. I am now waiting for a "manager" to return my call. I am not holding my breath. I spoke to someone else who happens to have a life policy with them......they told me they got the same letter saying they did not pay their policy. The amount was small enough that instead of validating.....they just sent another check. Sounds like the "conversion" from Aviva is a mess and a lot of customers are being taken advantage of with no urgency to resolve. STAY AWAY from this insurer if you are smart!!!
I would give NO stars if I could, February, 2018
Went to file a death claim for my father.
My father had the policy from 1972 until his death in 2017.
The prompt that you will receive for calling them does not even align with their company name and you will think it is a different company.
Please be aware:
* They send the bills MONTHS AFTER they are due. * When you call you will ALWAYS have issues. I have been calling them for 3 years and each and every time I have had a hassle.
* They will bill you even after you FILE A DEATH CLAIM on the file for the deceased.
* They will try to cheat you. Always know the face value of the policy and look over every single deduction they send on the pay out.
* Always keep notes of the days you call on. If they pretend they do not know what you are talking about you can have them reference the audio tapes from those calls. IF THEY SAY THEY CANNOT... ask to speak to a supervisor. They can listen to an audio recording of every call made to them.
AWFUL CUSTOMER SERVICE, September, 2018
Called main office in Des Moines, IA for re-allocation. ARROGANT, RUDE, SNARKY rep --Carolyn. Asked for the manager in charge and was offered a supervisor. Eeked out the name of VP --Kevin Christianson. Was told "You cannot talk to him." Called in a 2nd time.
Got Yolanda. Same dance! Would NEVER do business with these assholes again!
a rip off company, September, 2017
DO NOT use this company for annuity's RIP OFF
Sell you on program with a bonus then change to another wording of selection when receive contract (One word change) so you do not get bonus. No way to find out until 1 year later then its too late for refund RIP OFF
Only way to find out what you have or your big 1 1/2 % interest is when they send your letter at 1 year , no calling them they will not give any info over phone
Stay away as far as you can, May, 2018
This company is a joke. They are out to scam ppls, stay away. For those that already signed up wit this company I feel bad for all ya. They don’t care about their customers, don’t listen to you all they want is your money. If you have ANY problems with them good luck trying to resolve.
really miss CGU!, October, 2018
Horrible, they acquire my annuity I've had for many years. @14 years I have never had an issue receiving my payment. First time they,52 days between checks!Now you can't get info, just attitudes. All they say is it's processed the 26th.I have never received it on the 26th.My bank was confused too, said once they process, they would see it?!If 26 is a weekend/ holiday, who knows when you will get it Today is Sat. 27th @3:04pm, no payment yet tomorrow is Sunday.Lovely trying to paying bills now! In previous months if 26th was Friday,I had it Saturday.Well usually...
Death Benefit Annuity, September, 2018
Athene wouldn't let me take out any money. I needed surgery this March and I needed 20K, at the time there was over 70K in the Annuity.
They stated I checked a box March 2017 that I checked a box on the death claim form to receive it quarterly. I was trying to get monies together and pool whatever resources to pay off my Mom's debt and try to pay her Mortgage. My Mom died of Leukemia in Feb. 2017.
There is no way I would've checked that box. My question is this: How come when I checked with a company that could get my Athene Annuity and charge me a percentage, why can't I do that???
I can make decisions as to whom gets this Annuity if I die before it runs as to who the Primary and Contingent are. I find this to be unethical.
Still trying to get 2018 1099R for taxes, May, 2018
A long held life insurance policy was acquired by Athene several years ago and we've had nothing but trouble. First they didn't bill us saying it was a systems issue. Our agent said he can't get them to pay him. Finally cashed it out last fall. After weeks of calling finally got a 1099R the end of March which was definitely inaccurate. Asked for a corrected one or explanation of their numbers, and after a month received a copy of the same inaccurate 1099R we got in March. Now the end of May, still trying to get a corrected 1099R. They won't let you talk to "tax department" on the phone.
Stay away from this company!!!, May, 2018
This company is such a joke. I’ve been an insurance agent for 20 years and I have never seen a company operate like this one has. My husband and I are in the same group that got scammed by this conversion nonsense. They stopped pulling out our monthly payments and are now telling us that we owe them over $1000 to be paid in a lump sum. Unbelievable!! I have never seen a life insurance company operate this shoddily. Stay away, stay far away from Athene.
TOLD ME MY DAD IS DEAD! HE'S NOT!, April, 2018
My father had a policy with them. He and my stepmom received a letter in the mail offering condolences about his death.?!?! He had a policy with them. My dad called them the same day to correct them. Despite this and an apology from "Mike B.", a couple weeks later, my sister and I got a FB message from one of their agents asking if we knew him because he was deceased! My dad lives thousands of miles away. I had the worst panic attack of my life. What kind of company makes these kinds of mistakes?!?!
Athene FUCKED UP BIG TIME, January, 2019
Athene purchased life insurance accounts form another company, but all they wanted were the Annuity accounts. They wern't set up to process Life Insurance Accounts, so they just ignored the life insurance accounts and didn't do automatic bank withdrawals each month when they should have. Now they want us to pay all the withdrawals they didn't make in one big lump sum. If you have the same problem and would like to sue them along with me . . . email me at email@example.com