Athene Annuity Reviews
1.03 / 5 based on 8 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
Company Information69 Lydecker Street
Nyack, NY 10960
(845) 353-0273 (Fax)
Last Updated: 2018-08-15
Company Reviews (8)
Awful. Poor customer service., May, 2017
This company is playing games with customers. They will tell you they are going through a "conversion". The conversion have been going on for over two years. They have forgotten who the customer is and that they have customer $$. Their customer support is terrible...the worst. I have not received a statement in over two years. My annuity account is a mess and I cannot get any help from them. Who runs this company?
Run for the hills, August, 2017
Athene purchased the company that underwrote my life insurance policy. They have major issues (they blame on the conversion) and they really don't seem to care to fix them. I received a statement showing i had a loan balance against my policy. When I called to ask why.....the customer service rep had "no idea". Two weeks later I got a letter stating i had not paid my policy and therefore a loan was taken against my policy to prevent it from being cancelled (that is the option i had chosen on the policy). I called them....gave them the check number, date it cleared my bank account......they said i needed to send them proof by submitting a copy of the cancelled check. I did that the very same day......2 months later nothing has been done. I called them 2 weeks ago and the rep said they had all the information they needed....she had no idea why it was not resolved but she would put a "rush on it". Called yesterday.....still no resolution....no idea why the "rush" was not completed. Spoke to a "team lead".....she will put a "rush on it". I laughed telling her they already tried that trick and 2 weeks later it still is not resolved. He answer basically was......we will work on it and eventually get it fixed. I suggested they need to credit my account now and suspense the amount on their books until they figure it out. I am now waiting for a "manager" to return my call. I am not holding my breath. I spoke to someone else who happens to have a life policy with them......they told me they got the same letter saying they did not pay their policy. The amount was small enough that instead of validating.....they just sent another check. Sounds like the "conversion" from Aviva is a mess and a lot of customers are being taken advantage of with no urgency to resolve. STAY AWAY from this insurer if you are smart!!!
I would give NO stars if I could, February, 2018
Went to file a death claim for my father.
My father had the policy from 1972 until his death in 2017.
The prompt that you will receive for calling them does not even align with their company name and you will think it is a different company.
Please be aware:
* They send the bills MONTHS AFTER they are due. * When you call you will ALWAYS have issues. I have been calling them for 3 years and each and every time I have had a hassle.
* They will bill you even after you FILE A DEATH CLAIM on the file for the deceased.
* They will try to cheat you. Always know the face value of the policy and look over every single deduction they send on the pay out.
* Always keep notes of the days you call on. If they pretend they do not know what you are talking about you can have them reference the audio tapes from those calls. IF THEY SAY THEY CANNOT... ask to speak to a supervisor. They can listen to an audio recording of every call made to them.
a rip off company, September, 2017
DO NOT use this company for annuity's RIP OFF
Sell you on program with a bonus then change to another wording of selection when receive contract (One word change) so you do not get bonus. No way to find out until 1 year later then its too late for refund RIP OFF
Only way to find out what you have or your big 1 1/2 % interest is when they send your letter at 1 year , no calling them they will not give any info over phone
Stay away as far as you can, May, 2018
This company is a joke. They are out to scam ppls, stay away. For those that already signed up wit this company I feel bad for all ya. They don’t care about their customers, don’t listen to you all they want is your money. If you have ANY problems with them good luck trying to resolve.
Stay away from this company!!!, May, 2018
This company is such a joke. I’ve been an insurance agent for 20 years and I have never seen a company operate like this one has. My husband and I are in the same group that got scammed by this conversion nonsense. They stopped pulling out our monthly payments and are now telling us that we owe them over $1000 to be paid in a lump sum. Unbelievable!! I have never seen a life insurance company operate this shoddily. Stay away, stay far away from Athene.
TOLD ME MY DAD IS DEAD! HE'S NOT!, April, 2018
My father had a policy with them. He and my stepmom received a letter in the mail offering condolences about his death.?!?! He had a policy with them. My dad called them the same day to correct them. Despite this and an apology from "Mike B.", a couple weeks later, my sister and I got a FB message from one of their agents asking if we knew him because he was deceased! My dad lives thousands of miles away. I had the worst panic attack of my life. What kind of company makes these kinds of mistakes?!?!
Still trying to get 2018 1099R for taxes, May, 2018
A long held life insurance policy was acquired by Athene several years ago and we've had nothing but trouble. First they didn't bill us saying it was a systems issue. Our agent said he can't get them to pay him. Finally cashed it out last fall. After weeks of calling finally got a 1099R the end of March which was definitely inaccurate. Asked for a corrected one or explanation of their numbers, and after a month received a copy of the same inaccurate 1099R we got in March. Now the end of May, still trying to get a corrected 1099R. They won't let you talk to "tax department" on the phone.