1.17 / 5 based on 3 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
Company InformationOne American Square
Indianapolis, IN 46282
(317) 285-1979 (Fax)
Last Updated: 2018-10-20
Company Reviews (3)
Horrible Customer Service and product, March, 2018
The products and services offered are a rip-off and are way overpriced compared to their competitors. Their customer support is a joke, their staff is extremely incompetent with providing any kind of assistance. The automatic drafts you set up with them are not automatic as a person has to take the payment out of your account. This is the 21 century get a decent customer support and help desk system in place. Everything should be automatic. Furthermore, their excuse for why everything takes so long is they have to get the processing team to get you information which will take 2 weeks. NO, there is such a thing called the internet! You should be able to get me the information I need NOW. This company is a joke and I would not recommend this company to anyone!
Classless end of term notice, August, 2018
Have a 20 year term policy with Golden Rule that has reached the "end" of term. Instead of any kind of notice that the 20 year term is up and perhaps some realistic options to extend the policy, I received a "Payment Notice" that jacked the rate from $335/year to $6,225/year. I spoke with One America's customer disservice and was laughed at when I questioned the wisdom in sending a 20 year customer a 19x increase in cost. "That's the way it is." she says. I call it a slap in the face.
worst service ever, October, 2018
submitting life claims. been trying to get them to pay out for six months. everytime I call, they give different info.