3.26 / 5 based on 151 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
Nationwide insurance has over 150 billion dollars in issued policies, making them one of the top three insurance companies in the United States. Founded in 1925 in Ohio, Nationwide became a public company in 1996, and includes a full suite of financial planning and insurance lines.
Company InformationOne West Nationwide Blvd
Columbus, OH 43215
Last Updated: 2019-06-24
Company Reviews (151)
Terrible, November, 2016
I work customer service so i am always kind to whom i am speaking to and i know how it should work. I called to get flood insurance. Our original quote was good but when we called to pay it had went up 100 dollars. I didn't bring it up because i just wanted to be done. We then had to up our coverage to meet the mortgage companies standards. I've spent over 5 hours on the phone with different people (mostly on hold). I was on the phone for over an hour one time only to be told i would have to speak to a different department that would call or email me. I waited 3 days and no one called or emailed me. I called to see what the cost to be if we changed our deductible. After being on hold for about 20 minutes the lady straight up told me no they couldn't give me a quote. I asked if someone else could and she said maybe later in the week. I called another time to pay my bill and the lady couldn't find my policy, even though i had the policy number. Because we were at our due date for the mortgage company we went with nationwide even though i really did not want to. After all that i tried to pay my remaining balance and they added another 100 to it! Definitely switching companies as soon as possible. Never again. The only person that was helpful and i had any confidence worked for the flood division. Completely separate from nationwide.
Company's Inflation Guard feature , over last 19 years, has increased replacement cost far above actual costof replacement.
NATIONWIDE IS ON THEIR OWN SIDE, January, 2018
I had a slip and fall injury accident at a restaurant insured by Nationwide. I my insurance claim for my injuries was dismissed in two months without a complete investigation of the restaurant's negligence. I had two incompetent claims agents and an investigator during that short period. Nationwide denied the claim but continued to investigate and contact my doctors six times for the same information. Nationwide did the minimum to collect its premium income but failed to protect the franchise restaurant owner from complaints to the parent corporation and possible legal action. I am a 68 year old male that is permanently injured and had to pay for 75% of my medical co-payments myself. Nationwide stiffed my insurance company and did pay pay the entire medical lien. Nationwide insurance failed everyone but themselves.
NATIONWIDE ISN'T ON YOUR SIDE , January, 2012
STARTED WITH THE COMPANY AND THEY SWITCHED ME TO A SUBSIDIARY OF THE COMPANY AND WASN'T PLEASED WITH ANY OF THIS. RATES KEPT CLIMBING WITH NO REAL EXPLANATION OF WHY.
Overall Unsatisfactory, May, 2014
Prices continue to go up. Going to switch to another Insurance Co. We have been with Nationwide for over 30 years! We will not continue to pay the outrageous high $$$$ for home and auto insurance.
Band of thieves, November, 2012
I had both auto and renters insurance with Nationwide and danced with glee when I fired them.
Their claims handling after an auto accident caused by someone else was criminal. The other party sued and Nationwide settled (for that magical $10K shyster range) to avoid the cost of defense. They then jacked my rates.
A few years later I was ready to move to a new town and asked them to quote me a renters policy there. They claimed they needs to get a supervisor involved and would call me the next business day. They didn't but wrote a new policy (without my authorization much less a quote) and billed me. Highly illegal, so I reported them to the California state insurance regulator.
Bottom line: Stay away from nationwide. "Band of thieves" might be a generous description.
Cost-effective but terrible service, July, 2014
I had auto and renter's insurance through Nationwide and after giving them at least ten chances to get their act together, I switched. The customer service was friendly, but I encountered major issues from get-go, such as them neglecting to notify me that they had changed policy numbers (I found out when my loan company called me concerned that my insurance was canceled), this took at least 6 phone calls to fix.
Then, after setting up my autopay, it failed to catch (it stated that it would be withdrawn as of a certain date for that billing period)and I was only notified by mail (even though I selected all notifications to be through email) a few days before the cancelation became effective because they had not gotten a payment.
after a few months of keeping a close eye on it, I thought all had been resolved, and I decided to add renter's insurance to my policy. After an hour on the phone answering questions about my new apartment, I asked to verify that the address being insured was my new address and not my current one (I needed the proof of insurance before I could officially accept my new apartment). The rep assured me it was correct, but sure enough all of the documentation was for my previous address. I called and corrected this multiple tiems and kept getting the wrong address. Finally it was escalated and a supervisor assured me that I needed to sign the documents regardless of the address listed. This seemed wrong to me, but I did it.
Then a month later I got a letter saying that my address was uninsurable due to a fire code policy, and after two phone calls and another 48 hours of wait time, I was told it was because I was too far from a fire station. (I can walk to two of them). said they would send someone to verify, but two weeks later I got an email asking to take pictures of all four walls of apartment as well as the outside. I canceled and started shopping.
More policy options, March, 2012
Save more money to bundle our insurance plans! Since already had current home insurance, I got better offers to add car policies aswhile. Thanks to good customer service and a real person who actually cares!
They do not advocate for you, June, 2015
Nationwide does not value it's customers at all. My rates went up $20 at the end of a coverage period- with no fault of my own. They charged my account automatically despite the increase, basically telling me to just deal with it. My agent didn't call me back after MANY calls to him. Then, I got in an accident that resulted in my car being totaled. I did get a reasonable amount for my car but the claims process was otherwise horrible. Unhelpful and rude employees who didn't care what I had to say about the accident or that I had video of the other party admiring blame and negligence. They settled liability 100% on me without even informing me. Absolutely horrible company at every level- expensive AND poor service.
Worst Agent Ever, January, 2016
This is the worst agent I have ever had the misfortune to deal with. When I renewed the lease on my apartment, I had called to ask that they (this office ) fax over proof of insurance. They said that they would take care of it. Fast forward three months, I get a note from the leasing office saying I owe a fine of nearly $100 for being out of compliance with the insurance policy. I come to find out that Nationwide never faxed over the documentation for my renters policy. I call the Ryan Harris office and they faxed it right then (I'll admit to being forceful) with a note on the bottom saying that they accepted responsibility for not faxing it when I asked. I asked Nationwide to pay for or reimburse me for the fine since it was their mistake in the first place. They refused, even while admitting fault. So basically, even if they screw up, you are responsible for paying for their mistakes. I spoke to the corporate office and received the same response.
worst customer service ever, November, 2015
Walked in to start an auto policy. Met Jasmine (michael bailey agency on s.hwy 6 houston TX 77083); asked her few questions so i could be well informed abt what i will be paying. And she replied "you dont have to sign up with nationwide, you can go elsewhere". Am glad i took my business elsewhere. Better service, less quote, more options nd reliable customer service.
Not on your side really, February, 2015
They will treat you good until they get your money. They said they would not renew my coverage because I caused two minimal accidents. No one injured and barely visible scratches both times on the vehicles. This are the two incident I caused in the last 5 years. Good luck to them, I have plenty of options out there.
Sketchy Company, March, 2017
I went with them because they were cheaper than others, but after I closed on the house and they sent someone to "analyze" the property, I get this letter saying they are cancelling if I don't paint the soffits and get the moss (which was really only a few lykens on a "portion" of the roof) off the roof shingles. I "JUST" had closed on the house!!! Somebody must have smoked a few before coming to assess this because It was February in New England! First off, how do they think ANYONE can get that done in a week! Secondly, how do they think PAINT will dry in 20 degree weather, or powerwashing the roof can be done without freezing! Someone there is definitely smoking something... I had planned to do all these things when spring had actually arrived! I'm not even going to go through the BS of getting someone to provide a contract saying they will be able to work on it on such and such a date. They also upped my coverage to almost 100K more giving me some BS about how it will take that much to rebuild, when there are places twice the size of my mere 2 family that are being assessed for MUCH less. This whole thing was sketchy, and from what I hear, is a regular thing with how they do business and get more money out of people after they sucker them in...
Nationwide...On Your Side? I think not., June, 2012
Nationwide...On Your Side?
Yesterday, I received word that I will have my insurance with Nationwide cancelled. I first switched to Nationwide around 1980. I moved my auto insurance and later life and home insurance from other companies. Many times over the years, I received notifications from other companies saying they can save me money. Several times, I checked just to see, but always stayed with NWI, even though I could have gotten insurance cheaper other places. In all these years, I feel like I've been a good customer and haven't had only a few claims. My wife has been on my account since about 1995. Over a year ago, she experienced her first and I feel her last DUI, the company that claims to be "On My Side" is abandoning us. Thankfully, no damage occurred during the incident. No one was injured and no claims were filed. She hasn't had a drink since July of last year and I don't feel that she would be inclined to drink and drive again. One DUI in 30 years of driving.
I am cancelling all of my policies and looking for a company that is willing to admit that no one is perfect and is willing to Stand Beside Me during our difficutl times. 32 years of customer loyalty and this is the Thanks Nationwide gives us.
THEY ARE NOT THERE FOR YOUR BENEFIT! , September, 2016
We were originally with Allied and with moderate satisfaction. Subsequent to Allied and Nationwide merger agreement the service went from poor to outrageous. I could elaborate further, but the outcome was that their own system conveniently overcharged us during a switch over to another insurance. The explanation was literally shouted out to us in a line of 'your billing was very complected'! I am sorry, but we have not invented it, nor did we set it all up in your, superior accounting! And yes, like many other ex-customers pointed out, their constantly increasing rates were done without a warrant either.
Nationwide is not on your side, September, 2016
What a joke. I sign up with nationwide after talking to a rep on the phone. She assured me the inspection would be nothing serious. The guy came out a week or two later I got an email and inspect the outside of the house, then I got an email a week later that read I need the following things fixes including adding a handrail. Only it does have a handrail. The list of things would cost around a thousand dollars. I was told I have a month to fix the items or my policy would be cancel. A week in a half later they sent me a canceling policy. Don't believe the rich TV personalities they hire because Nationwide is not on YOUR side.
Nationwide agent don't follow-up, November, 2015
We signed up with Nationwide because they weren't the cheapest but were willing to handle monthly payments instead of all upfront. We signed up with Ward Insurance in Levittown PA and everything was fine until we got the workers comp audit. We didn't understand what we needed to do and didn't complete the paperwork in time. A couple months later the rate was dramatically increased because they auto adjusted since we didn't complete the paperwork in time. We called the insurance agent, he had the payment refunded took our payroll info (which was way lower than we'd originally estimated) and said he would take care of the adjustment. A month later they willed out even more than what was pulled in Sept. The agent never took care of it, doesn't return our calls, e-mails or really handle any follow-up at all. Still don't know what we are supposed to be paying and its now the beginning of December.
I guess they need to pay for their ads, November, 2015
I opened policies approx. Three weeks ago. A very long process. I needed to find coverage for my South Carolina home. The NW jingle works because I gave them a call. The agent that I dealt with was pleasant and made it seem as though this was a great company to insure with.
The only way that they would insure my SC home was if I changed my other properties as well. I sort of felt like I was between a rock and a hard place and because the rates seemed competitive, I took on the incredibly difficult task of changing them all one by one. But hey, they would be under one umbrella and at a good rate; three homes after all!
Well, one by one I am learning that the rates are going up for various reasons not discussed at the time of my quotes. They even complained about repainting trim on one which I am awaiting an estimate for anyway, but why is that THEIR business?
Thank goodness I didn't give them my car too! I am now looking for another change.
BEWARE! Quotes are very misleading.
Cost going up, September, 2015
My policy will be going up 8 dollars in October 4th 2015. Unacceptable, looking for a better deal starting next month.
Coverage, September, 2014
Been covered for years but rate is going so steep that it is becoming unaffordable. Rate higher than taxation
mz, January, 2014
After 20+ yrs the cost has gone up too much to stay with the company. More than $500. a year over other quotes for the same coverage.
DO NOT USE JASON WHITE NATIONWIDE, September, 2015
Nationwide would not renew our policy and gave us a months notice from ONE accident my husband had that they didn't even have to pay out on. Avoid using Jason White Nationwide (Olive Branch, Mississippi) or Nationwide altogether. There are so many people in the Memphis area that drive without insurance, It's bad businesses like Nationwide that will take your payment and kick you for the main reason you have insurance!
Nationwide Insurance is a LIABILITY, August, 2015
If you accept the premise that the most expensive insurance you can have is the one that doesn’t payout when you have a legitimate claim, then a Nationwide Insurance policy is a liability that no individual or company can afford. Choose a company that will actually support you.
I am seeking for better premium
i like nationwide its just i cant afford the cost of the premium . its a great company
?, October, 2012
Trying to replace current policy
Not on your side!!, June, 2016
Sorry they are NOT on your side, they side with the agent regardless with how poorly the agent is and how terribly they represent the company.
Nationwide is fraud, stay away , June, 2016
So here is the deal. I was with Nationwide for three years. Every six months, when they renewed my policy, they increased my cost at least by 20 dollars. But I kept continue and did not say anything, until my insurance expired on May 31. I was waiting for an updated insurance card to arrive. Finally, I got impatience and went a Nationwide office on May 26 to get my updated card. The agent told me that still I have a few days and the new card will come until May 31. I waited again, but never received the new card and finally I called Nationwide on May 31 at the end of the day. First, she put me on hold for several minutes and finally she said my policy was cancelled. I was so shocked and said who did cancel my policy. She said you had accidents that is why we cancelled it. Since both accidents were not my fault and I have police report to prove my innocence, I told the lady that it was not my fault and I have the police reports to prove my claim. Guess what she said it DOES NOT MATTER, ACCIDENTS ARE ACCIDENTS. They report both accidents under my name in my driver record. Now, my insurance goes to the roof for this reason and every company says I was uninsured for two days and that is a problem. This company is totally fraud and dishonest. This country has government and laws and should stop such atrocity. First they cancelled my policy without giving me a notice to find another company and secondly they destroyed my record by giving false information. I advise anyone to stay away from this fraudulent company. Pay a few more bucks to another company and stay away from this bogus company. Nationwide will never be on your side, remember this.
WORST INSURANCE I'VE EVER HAD! TERRIBLE!, April, 2016
I filed a claim for damage sustained from hitting a large pothole. It has now been over 1 month since I filed the claim and still nothing! I keep following-up and it's the same story over and over, "waiting for approval." The Adjuster already looked at the vehicle weeks ago and advised the damages are covered under Collision. There is absolutely no sense of urgency at Nationwide to resolve claims and fix their customer's vehicles. It is completely unacceptable and I have never experienced anything like this with my previous Insurance Companies. I was previously with Liberty Mutual and their customer service was great, the only reason I moved to Nationwide was due to an agent quoting me a lower price. As with everything else, you really get what you pay for. Nationwide is cheaper because it is complete garbage! Every person you speak with is incompetent and simply does not care. Stay far away from Nationwide and avoid any potential headaches.
Agents not interested to retained customers, February, 2016
Nationwide agent Vinson D. in Collin County offered me good rates for auto, homeowners and renters insurance, but he felt to disclosed conditions for those rates and gradually and without notifying me, deductions from my bank account started to increased without any tickets or claims. When I canceled all three policies, Nationwide continued to withdrawal premiums out of my bank account.
Happy with Nationwide, April, 2012
Filled a claim with Nationwide due to someone putting a dent in my car while at a store. My car was dent free within two days without me paying a dime for it...
Rising Insurance Cost, March, 2014
Nationwide is a very good company. I have liked this Insurance Company and would really like to stay with them. They continue to raise their rates, each year and is now beyond reason.
Kathy Barry Agency always messes up., May, 2016
This company is aweful. They have idiots working the office which can't figure out up from down. I am so over this company! My advice stay far away. Nationwide as a whole is a so so company, but this agency is horrible!
Very good service, but want to shop for price, January, 2015
For 25 years, I have had numerous auto and house claims. One house was hit by lightening and had a hail damaged roof. The second house has had a hail damaged roof, and water leakage damage. I totaled a GMC pickup sliding on ice. Nationwide has always provided excellent service, and prompt payment of claims. However, their rates are now higher than competitors. Maybe because I have filed claims. I am considering switching to save money, although this might be a stupid move.
I have been very satisfied with Nationwide Insurance. The customer service has been very good and on the occasions that I have had claims either with homeowners or auto, I have been very satisfied with claim settlements.
Happy with Nationwide, April, 2014
We have been with Nationwide for several years and are very pleased with the service we receive. They are very knowledgable and polite.
AMAZING INSURANCE!, June, 2016
Nationwide is by far THE BEST INSURANCE COMPANY EVER! They offer great coverage and are so easy to communicate with.. Customer service is always helpful and payments are so easy to make (they even accept payment from a Savings account! It comes with a hefty price tag, but it's soooooo worth it. It feels so good to not have to worry or stress out after an accident or even you've locked your keys in the car, or even run out of gas.. Nationwide is really "ON YOUR SIDE"
Excellent Agents, September, 2015
Very Knowlegable & Helpful whenever needed, Always willing to help w/ obtaining any paperwork, claims, Always Available to lend a hand..
agency is in a different county, July, 2015
moved from Westchester to Dutchess County 9 yrs ago. Would like to be closer to agency + believe I am paying far too much for my home and for the personal property coverage. Think I should look around (especially since I have additional property in Florida which is my primary residence for a couple of years .
Total Package, March, 2014
Want lower combined auto and home insurance premiums.
Very Satisfied, April, 2012
We are very satisfied with Nationwide and Black and Morris our local representative. They have always been available when we needed them.
Great service, but high rates., August, 2017
I have had Nationwide since 1989. In that time I filed for 2 wind damage claims and 2 vehicle vehicle claims, one of which was due to a deer running out in front of my son's truck, the other from swerving to avoid an accident resulting in some minor damage from leaving the road. In all 4 cases NW paid for the damages. I could not tell enough people about my satisfaction with the company. But since high winds took down a fence just over a year ago my rates have risen quite a bit. It took a month for an adjuster to come out but that was because there was a lot of damage in the area that was worse than mine, so I could understand that. I've been shopping around for better rates, but I thought I'd give NW a chance to give me better quotes. They lowered my auto by $200 a year buy issuing a new policy, but when we tried the same for home it doubled from $1400 a year to $2800. I have been told that I am paying the price for making a claim on that fence. Quotes from Allstate as well as others are a third of that. One policy would save me $2400 a year compared to NW. Yes, their service has been great, but being dinged due to an act of God and their relatively high rates has got me looking around for a better deal with a highly rated company as well. It gets to a point where you have to find a balance between service and cost.
Nationwide Bad News, December, 2016
Had a business policy with Nationwide for over 20 years. No Claims. Nationwide, for no good reason pulled the rug right out from under me. Left me finding a new business Insurance Company.
Significant increase in premium, November, 2015
Nationwide provided adequate service, agent and his people were nice, however; numerous errors in billing, coverage, had one accident in 5 yrs, NO Ticket or driver points; NW raised premium substantially !
very happy with them but they do not insure houses in Florida.so I am looking for company to insure Florida house
Nationwide review, January, 2014
Great agent, even when they change due to retirement! Terrific Customer Service. Cordial and very accommodating staff, all the way to HQ.
Credit Oriented Service, November, 2013
I have been very pleased with service from this company. For many years, they have served us with homeowner insurance, car insurance, and rental property insurance.
No problems other than cost. Customer service has been excellent, and the one claim filed was handled fairly and promptly.
Nationwide Coverage, March, 2012
Nationwide has been very good to us for several years. We set up with them when they first opened the office close to us and have been satisfied with their service.
Nationwide IS on my side!, March, 2012
They are the Best! I don't need to enter 20 words to say that I have ALWAYS been completely satisfied and that I have been with them since the early 80's.
No, January, 2012
I review the policy to see if there're changes.
Nationwide, July, 2012
Good company with excellent cost for value. Very satisfied with service; however I have had no claims.
They're really on your side, May, 2016
i've been with a lot of insurance companies since I came to U.S 20 years ago, but this is the first time I wanted to give comment to nationwide insurance company, because they did a really good job to serve their customers when the customers needed them . Within 2 years , there were too many things happened to us. We had to file claim Insurances for car accident, hail damage to our car, our house....I got worry to bother them all the time, but their customer services are excellent beyond my expectations, and they made me feel confident to explain my situations, not like other insurance companies . Specially Engin Calvin was the one who helped us to go thru the hail issue for our house. She explained things clearly , reasonable , and fast respond all the time when we had questions or problems. Because of Nationwide insurance customer services we had experiences so far, and because of the way Engin work, I believe that I will stay with this insurance company for a long time no matter what , because they sure were on my side when I needed them go thru a lot of unlucky moment and weather disaster in the past .
none, April, 2015
n/a, January, 2013
RACIST, December, 2018
Racist company whose director of claims Mr.Stephen Barnes called me a NIGGER! and so did the Troy Michigan adjuster Jeffrey Peppler and office manager Dawn Polliett-Key!
Horrid., September, 2016
If you are having issues with them, please close your accounts as soon as you have an opportunity, and either minimize your losses and go elsewhere, or file for legal council and fight them legally.
They do not deserve your business if they deceive you and steal from you.
WORST PET INSURANCE EVER, July, 2016
i purchase puppy from pet store i purchase NATIONWIDE PET HELTH INSURANCE THE MOST EXPENSIVE (FULL) PUPPY GOT SICK INSURANCE REFUSE TO HOHOR A CLAIM NOT EVEN A PENNY FRAUD STAY AWAY!!!!!!!!!!
Love this Company, October, 2015
Always there for me. Was prompt and helpful with all my needs.
ok, August, 2013
will not insure log home
Nationwide Review, September, 2012
Nationwide is a solid company but they are not willing to add our property in Florida.
Vehicle / Home, March, 2012
We also have our vehicle insurance too. We are very pleased with Nationwide. We have been with nationwide for 20 years or more.
Fraudulent, June, 2019
We were looking into home refinance and they talked to the loan company and changed the Proof of Coverage statement to read the prospective loan company without our authorization or knowledge, after talking to them on the phone. Agents( Glenn and Linda Deaton). Linda apoliogized and changed it immediately after I contacted her. This is unacceptable business practice. A month later, they are no longer the insurance agents; transferred to another agent-Insley.
Nationwide was NOT on my side!, May, 2019
I Had a nightmare situation when I filed a claim on small apartment building that had fire. Nationwide 1st tried to claim I was not insured then did not offer any guidance to the claims/property protection phase. They did pay on the reconstruction but it was an additional ordeal to claim lost rents and I have not received a penny on this even though 4 units were out of service for more than one year. I would recommend anyone steer clear of this company. When I had a claim, I realized Nationwide was not on my side!!!!!!!!!!! Try another company...any other company!!!!!!!! I don't recommend Nationwide to anyone based on my very stressful & disappointing experience!!!!!!!!
Worst Claim Service, March, 2019
After experiencing poor agent customer service with a different provider, I spoke with Nationwide. Honestly, in the very beginning my relationship with Nationwide was wonderful. My agent was very nice and personable. She worked with me at the very beginning to set my homeowners insurance to the true cost it would take to rebuild my home - She accepted my detailed construction breakdown, rather than the her provided standards. She checked on me every year and actually made appointments with me to review my coverage to ensure I am only covered for what I need. I really appreciated being covered by Nationwide, until I made a claim - yes, one claim, and I had been paying for years with no claims. My car was struck by lightning while in the driveway of my home. Actually, the pine tree beside the driveway was struck and some of the current branched off and hit the car. The strike was so powerful it stripped the tree and blew out a breaker in my house (further away from the car). The lightning strike killed all the computers in my car. Long story short, I started the claim process with Nationwide in August 2013 and had to fight continually with claims people on the phone, all the while field adjusters were sent out to investigate and to my face said they definitely see how my car was damaged. In November 2013, I finally had enough of arguing with imbeciles on the phone I sent a letter to Nationwide corporate informing them I will be taking them to court. I finally was able to get my car fixed.
going after 20 years!, March, 2019
Paid premiums for 20 years, no problem and never a single claim.
Then came Hurricane Florence. The retail shop took some water from above. Filed a claim. Small claim. ($ 3000.00) Nationwide denied the claim. We appealed. So they flew in a FORENSIC ENGINEER from Texas (costing them many times more than our claim) to deny our claim again.
Then they hit with what is known as the "Claim Denial Domino Effect".
It works like this:
Since we will not cover damage to goods, now we do not have to cover loss of income, and when we do not cover loss of income, we do not have to cover lost wages. Have a nice day!
We immediately dumped Nationwide, swallowed our losses, and never want to hear their name again...
Consumer Beware, February, 2019
They gave a quote a full month before policy started. I made a decision based upon this quote. After policy started they doubled the premiums under the rationale that my property was undervalued even though they had valued it more than any other company to start with. I canceled and they turned it over to collections. Quotes are bait for suckers.
Unannouced agent change, September, 2018
I have been with Nationwide in excess of 35 years. Insurance, auto, homeowner, boats, etc. I knew I was paying more, but loved the agents over the years. Now to my surprise...I buy a 2018 vehicle on Labor Day and reach out to add this coverage... after waiting 2 days ( very unusual) so I call ...only to be routed to another agent...who doesn't respond, go on the Nationwide site and no longer see "my agent" listed on their site...what am I to think! Now I am concerned. I call the national Nationwide phone number...only to get an agent who acts like she doesn't have the time...then forwards my call to the agent that I have already tried to get in touch with. Frustrated I drive 20 minutes to "my agents" address and they are moving out! Pathetic customer service...no notice to their customers, no email auto replies...No respect given to literally a lifetime customer. Tell me why I would stay with Nationwide if this is their true culture of treating customers?
Nationwide insurance is not reliable for your car , May, 2018
My family has Got hurt in a Hit And Run Accident with the other party being at Fault witch liability is documented in the police report Nationwide is Not reliable to repair damages to my vehicle it's been over 3Months of A terrified desator to repair my vehicle or get me back on the road again, I will not recommend this Slumbering Company to No one pick some one else for insurance their not really on your side nor are they really Nationwide
Does not pay valid wind damage claims, February, 2018
I have worked in the insurance industry on the claims side since 1991 and have had my insurance through Nationwide since 1994. My house sustained wind damage to siding which is a covered loss. My siding which is a premium vinyl shake siding that is no longer manufactured because the company is out of business. There is no available product on the market that is even remotely similar and Nationwide refused to reside my home. They do not pay valid claims. Pick another insurance company.
Horrible service, January, 2018
Was with nationwide as a LOYAL customer for both renters and auto insurance and after getting into one at fault accident they decided to drop me as a customer. I received a call about some bullshit that they no longer cover in my area, (which I found out they still did) instead of having the balls to tell me they just thought I was a high risk driver. I have never had such horrible service from a company. Would not recommend to anyone else.
Be VERY careful, they don't keep good records, January, 2018
I chose Nationwide because Liberty Mutual had done a terrible job with a homeowners claim (Wind Damage). I read that Nationwide was great with claims and customer service, so I thought this would be an ideal fit. After one year with them with no claims, they doubled my yearly rate. Secondly, I bought a new car for my daughter, called them that day for a binder to which they told me "you are fine, we will note your account and call us when you've disposed of the disabled vehicle, as you have 10 days." Big mistake on my part, because the Maryland MVA then sent me a letter saying I didn't have coverage on the new car for 5 days so I needed an FR19 (I've NEVER been without coverage in my 30 years of driving). I called Nationwide and they said they couldn't help me because even though I called to get a binder, they had not done it and it was not their problem. Long story short, I had to file a claim with the Maryland Insurance Commission, and THEN Nationwide fixed the issue. Unfortunately, I'm STILL dealing with Nationwide's screw up because the MVA is asking for another FR19 when I changed this year. To not even have a claim with them, and deal with this many issues with incompetent staff is crazy. I can't imagine what would have happened if I needed to file a claim and certainly on that one vehicle, I probably would have been denied because they didn't bind the vehicle when I called from the dealer. NEVER again!
rip off, November, 2017
Have life insurance policy and pay monthly,found out the actual policy for $5000 whole life was $12 mth but I pay$19 mth, $7 is for administration fees, even though they debit my checking account each mth for payment.I never get a statement.
Outstanding in every area, August, 2017
Filed 3 claims in one day. Two autos stolen & garage broken into. They were amazing and very calming to know such great people and company were taking care of us! Can't believe such an insurance company exists but they made it as easy and convenient as possible.
Horrible Company that isn't for its customers, June, 2017
They have continually increased my rates in my 3 years with them. Then I get told by my agent to go to another company. I call the company and they give me a runaround and won't answer my questions. If I am supposed to get rewarded for time spent with the company but I am paying more than I did when I first started with them and have LESS coverage how is that being rewarded for staying with them? My rate increases 30% in a year. They call it a "regular rate increase". If that is a normal rate increase than I no one will ever be able to afford staying with this company. I am changing companies and they will never see my business again. I hope this they go under so no one has to deal with their nonsense.
Horrible company , April, 2017
My insurance agent found me a good full coverage policy through Nationwide/Allied. Previously I was with Progressive. Wish I could have stayed but the cost was too much, even though I've never been in an accident.
It has been 2 months that I have been with them and I just got a cancellation letter in the mail. The reason being is that proof of previous insurance was not provided. My insurance agent DID submit proof. Since my insurance agent's office was closed on that day I received the letter, so I decided to call them myself. I explained the situation, and I am asked "So what is your question?" Seriously? What do you think my question is? I want this resolved. Who do I send the proof to since your letter you sent me has no contact information? She then tells me to that I need to contact my insurance agent. Well duh, but she is not in and I would think I am fully competent enough to send it in MYSELF!
Extremely rude lady. I don't think I am even go to send in the proof. I will have my insurance agent shop around for a BETTER insurance carrier!
So thanks but NO thanks Nationwide.
Astronomic Rate Increases&Poor Customer Service, March, 2017
I have six policies with Nationwide and have never filed a claim. Auto bill increased over 100% in 1 year. Billing readability and website are terrible. Customer service is all but nonexistent.
Horrible! , March, 2017
I was with Nationwide for quite sometime and they switched me to a subsidiary (Titans) Make sure you take note of who you speak with, customer service will tell you anything when getting your payment. I called in to do renewal and I have proof, they canceled my policy after 30 days and refuse to take ownership that they screwed up and will not reinstate. They will always tell you management is not available to speak with, I had nothing but headaches since I've had this policy. Your better off with no insurance dealing with this foolishness!!
STAY AWAY!!!?, July, 2016
This is the worst insurance ever!! Stay away!! BEWARE! I paid insurance faithfully, got into an accident with a no licensed driver and uninsured. Sasha Beskip lead me to believe he was for and with me,but ended up paying for the unlicenced and uninsured who was also speeding and left me ASSED out and walking with an uninsured motorist provision on my policy. STAY AWAY!! LOOK ELSEWHERE PERIOD!!!!
I am satisfied with company, September, 2015
Except I think the price for insurance is too high
Don't drive much would like insurance for less money
I think this is fair.
Nationwide is not on your side!, August, 2015
Nationwide is not on your side. Buyer beware they hate paying claims. I've been fighting with them for 34 days trying to get a $470 check paid.
Irritate in Maryland
very satisfied, August, 2015
will change companies if the coverage is the same and the price is better
great, June, 2015
love this insurance
good, April, 2015
very prompt, professional and courteous service that is adequately described within the ridiculously requested more than twenty words of blather.
they pulled out of texas
immediate, October, 2012
I am going to be moving to a rental home within the next 2 weeks and I need good rental insurance
Happy, April, 2012
Happy and protected most of us want out of life. In the times we live in cost is a major factor now.
they have helped me each time i haave called and b, March, 2012
they are nice to me when i call each month to pay my bill. i like using them. it works for me and my kids
My insurance, March, 2012
So far, it has been a great partnership. They have decreased the cost of car insurance and we have not had any problems with them
good, January, 2012
they are very nice and customer service is great so is my agent they are very nice to me when i come to pay my bill
Car, January, 2012
My current insurance company is awful and I have been a member of this company long enough to be getting more benefits and less hassle.