MetLife Life Insurance Reviews

  • 3.81 / 5 based on 44 Reviews | Submit Your Review
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    Metropolitan Life, perhaps better known as MetLife, is considered the one of the world's leading insurance companies. With an estimated 3.6 trillion dollars in insurance policies, 12 percent of which are auto insurance policies, the company has more than 70 million customers. In 2006 they had around 527 billion dollars in verifiable assets.

    Financial Ratings

    A.M. Best:A+
    S&P Rating:AA-
    Moody's Rating:Aa3
    Fitch Rating:AA-

    Company Information

    18210 Crane Nest Drive
    3rd Floor
    Tampa, FL 33647
    (980) 365-7414
    (860) 308-5154 (Fax)
    http://metlife.com


    Last Updated: 2019-06-03

    Company Reviews (44)

  • 15 of 15 people found the following review helpful.

    MetLife SUCKS!!!, January, 2016

    Do NOT Do Business with!!! This "Company" is Horrible to its Customers! They are Raising Rates all over the place! I would like to have something, anything positive to say about them, but I just Don't!

    • Life Insurance
    • Lancaster, PA
    • 48 Year Old Male
    • Customer for 5+ Years
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  • 10 of 10 people found the following review helpful.

    Worst insurance ever! , June, 2016

    I am on short term disability and I was suppose to get paid weekly after having my son for 6 weeks. Not only have I not gotten paid one dime but they gave me the run around ever single time with broken promises. Every time I called they never seem to get it right with my address, giving excuse after excuse, they didn't have the apt number, they didn't see the update, they don't have the correct city, they don't have the correct zip code. Not having a check for almost 2 months has caused me losing my apartment, the savings I had has gone to my sons doctors visits, my doctors visits, groceries and now only having 66 cents to my name. I now have to go back to work one month earlier so I can pay my car, phone, diapers, wipes, storage unit, uhaul, gas and every little thing in-between because of their ridiculous delays. But sure enough there is no delay when they took money from my hard working pay check everything other week to put in their wallet. If anyone is reading this and struggling DO NOT get WEAK! Fight for what is yours, they work for US not the other way around, WE pay for THEM! Not sure if my mother instincts are kicking in but they will NOT bring me down, I hope you will fight just as hard for what is right. God bless!

    • Life Insurance
    • Phoenix, AZ
    • Customer for 3 - 5 Years
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  • 3 of 3 people found the following review helpful.

    WHERE is an agent to answer questions, October, 2016

    was informed a policy change was coming but never heard anymore - 3 months ago - and that they were dropping the double indemnity clause - why? Just want to TALK to an agent to explain - cannot find ANYONE who will call me back??>? I have had this policy for 69 years - now I have a question - someone please Call me

    • Life Insurance
    • Chippewa Falls, WI
    • 67 Year Old Male
    • Customer for 5+ Years
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  • 2 of 2 people found the following review helpful.

    BAD customer service, August, 2016

    Customer service terrible. Representative on the mail for my policy lists Rep that retired 10 yrs ago. Impossible to get customer service to make correction. Internal policies at Met Life terrible with all the subcontractors they use. NO ACCOUNTABILITY. Worse since 1999. Go someplace else.

    • Life Insurance
    • Conroe, TX
    • Customer for 5+ Years
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  • 21 of 22 people found the following review helpful.

    They steal from widows & children, December, 2015

    My late and I took out a term life insurance 13 years ago and never missed a payment. The policy was offered through Alvin School District. Monthly premiums were deducted from my bank account until after my late passed away. My claim was denied, because I was told there was a clause about not covering anyone over 70. Yet my account was deducted until after he passed away. Now my children and myself are left to cover final costs by ourselves. When I called to investigate, I was transferred from phone to phone and have not gotten resolution.

    • Life Insurance
    • Pearland, TX
    • 51 Year Old Female
    • Customer for 5+ Years
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  • 10 of 11 people found the following review helpful.

    Universal life, January, 2016

    Paid this company for 30 yrs each month on time, never missed a pay for my universal life insurance. Payment is 72 a month, has been increased 2,635.00 a year plus the 72 to continue coverage or they will cancel me, now that I am 73. Paid them 30 yrs and they never said a word until now, the shaft!

    • Life Insurance
    • Riverside, CA
    • 72 Year Old Male
    • Customer for 5+ Years
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  • 1 of 3 people found the following review helpful.

    Excellent, November, 2015

    Good company. Was very convenient to work with them. Communications were excellent. Billing process was simple. Very reputable company. Good choice for insurance.

    • Life Insurance
    • Ogden, UT
    • 64 Year Old Female
    • Customer for 5+ Years
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  • 2 of 7 people found the following review helpful.

    Metlife murders their customers, then money launde, June, 2016

    My life has been a nightmare starting several years ago in 2011 when I found out MetLife works with hitmen to kill Americans for their life insurance. Every single day of my life I am scared. I'm being harassed and told I will due if cancer. The CEO Steve Kandarian and the entire executive office and fraud department know about me, yet they won't sit down and as I offered solutions to their problems. They plan on laundering money. Being a victim of this crime is the most cruel horrific experience you could imagine. Every day of my life I live in total fear. I am being stalked. The reason I was harassed is because MetLife hoped I would collect on my ex-husband after they killed him. They told me I wasn't a true American if I said no. I was beaten, raped, had my car stolen, all my belongings taken and I was illegally detained by organized crime because I said no... I contacted the FBI. They haven't done anything. They told me to go to Manhattan. I did. MetLife turned me away stating that I had to make an appointment. I call often and they tell me Kandarian will call me if he wishes to, which he never does. After going to the FBI, they yelled at me and said I am a person who lacks credibility. They told me never to come back. Every day I am getting harassed. I'm told I will die of cancer or another means by 2016. If MetLife going to put a hit on someone put a hit on someone. Don't torture them. MetLife is committing crimes against humanity. They are a truly terrible company....I know you won't publish this. I wish someone would please pay attention to what I am saying. They are drugging people and forcing them to sign these policies, then killing people in the most heinous disgusting ways. No one will ever know the nightmare I am going thru. I have a tattoo on my arm and even that doesn't help. It reads: Life Insurance Fraud. I wrote some laws to prevent this crime. The complacency in the govt and in Wall St and with other people is astounding.

    • Life Insurance
    • Customer for 2 - 3 Years
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  • 1 of 4 people found the following review helpful.

    Long term relationship, August, 2015

    Been with metlife for over 40 years and very satisfied with all items of their customer services and available items.

    • Life Insurance
    • Peoria, AZ
    • 66 Year Old Female
    • Customer for 5+ Years
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  • 0 of 7 people found the following review helpful.

    not sure, December, 2012

    None, Pch indiacted you are a value cliant to their format, that why I enter your company name. I have very good Life Insurance, I don't need anymore Life insurance or Health Insurance.

    • Life Insurance
    • Detroit, MI
    • 79 Year Old Female
    • Customer for 5+ Years
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  • 0 of 2 people found the following review helpful.

    November, 2015

    My mom has had this insurance for years!

    • Life Insurance
    • West Valley City, UT
    • 43 Year Old Female
    • Customer for 5+ Years
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  • 0 of 1 people found the following review helpful.

    October, 2015

    Company with good rating, good customer service

    pricing options. Never had a rate increase.

    • Life Insurance
    • Alpharetta, GA
    • 66 Year Old Female
    • Customer for 5+ Years
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  • 0 of 1 people found the following review helpful.

    I was offered whole life insurance, October, 2015

    I have some major medical illnesses and Metlife offered me a whole life insurance policy. I was contacted before my 60th birthday so I could be locked in at those rates before I turned 60.

    • Life Insurance
    • Tarpon Springs, FL
    • 62 Year Old Female
    • Customer for 1 - 2 Years
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  • 0 of 1 people found the following review helpful.

    Good company, September, 2015

    Company is good but is more expensive than I would like to pay. Automatic payments make it easy to pay.

    • Life Insurance
    • Massapequa, NY
    • 61 Year Old Female
    • Customer for 3 - 5 Years
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  • 0 of 2 people found the following review helpful.

    UL INVESTMENT , March, 2015

    THE POLICY HAS PROVEN TO BE QUITE FLEXIBLE-I WAS ABLE TO BORROW FROM THE CASH VALUE TO MAKE A DOWN PAYMENT ON OUR HOME IN PORT ST LUCIE. I HAVE A 2ND HOME IN SANFORD, FL. THAT I HAVE BEEN UNABLE TO SELL THUS FAR.

    • Life Insurance
    • Port Saint Lucie, FL
    • 58 Year Old Female
    • Customer for 5+ Years
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  • 0 of 1 people found the following review helpful.

    Good company to insure with, March, 2015

    I have no problems with this company they insured me for the amount of coverage I could afford. I would recommend this company to most anyone.

    • Life Insurance
    • Tuscaloosa, AL
    • 64 Year Old Female
    • Customer for 1 - 2 Years
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  • 0 of 0 people found the following review helpful.

    THE WORST, May, 2019

    This is the absolute worst company I have ever dealt with. They are literally incompetent. Their call center is out-sourced to a foreign country and the people barely speak English so it's hard to understand. Nobody is trained and you get different answers for everything depending on who you ask which results in serious delays in getting any results. THE WORST. AVOID!

    • Life Insurance
    • San Francisco, CA
    • 38 Year Old Female
    • Customer for 5+ Years
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  • 0 of 0 people found the following review helpful.

    ok, May, 2016

    ok, came with job

    • Life Insurance
    • Augusta, GA
    • 50 Year Old Female
    • Customer for 1 - 2 Years
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  • 0 of 0 people found the following review helpful.

    costly, March, 2016

    insufficient coverage overall

    • Life Insurance
    • Fallon, NV
    • 67 Year Old Female
    • Customer for Less than 6 Months
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  • 0 of 0 people found the following review helpful.

    Additional Insurance, February, 2015

    Great company. No problems. I am only looking to diversify.

    • Life Insurance
    • Elmont, NY
    • 58 Year Old Female
    • Customer for 5+ Years
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  • 0 of 0 people found the following review helpful.

    February, 2014

    I'm not sure you want for review but Ijust decided to add additional insurance, so just a good company and agreat price.

    • Life Insurance
    • Electra, TX
    • 77 Year Old Female
    • Customer for 5+ Years
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  • 2 of 2 people found the following review helpful.

    September, 2015

    • Life Insurance
    • Levittown, NY
    • 61 Year Old Female
    • Customer for 5+ Years
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  • 2 of 2 people found the following review helpful.

    July, 2015

    • Life Insurance
    • Bethany, CT
    • 63 Year Old Female
    • Customer for 5+ Years
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  • 1 of 1 people found the following review helpful.

    May, 2013

    • Life Insurance
    • Joliet, IL
    • 45 Year Old Female
    • Customer for 6 Months - 1 Year
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  • 1 of 2 people found the following review helpful.

    November, 2012

    • Life Insurance
    • Hollis, OK
    • 39 Year Old Female
    • Customer for 5+ Years
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  • 0 of 0 people found the following review helpful.

    September, 2016

    • Life Insurance
    • Atlanta, GA
    • 61 Year Old Female
    • Customer for Less than 6 Months
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  • 0 of 0 people found the following review helpful.

    May, 2016

    • Life Insurance
    • West Des Moines, IA
    • 57 Year Old Female
    • Customer for 1 - 2 Years
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  • 0 of 0 people found the following review helpful.

    good company, April, 2016

    • Life Insurance
    • Durham, NC
    • 61 Year Old Female
    • Customer for 1 - 2 Years
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  • 0 of 0 people found the following review helpful.

    March, 2016

    • Life Insurance
    • Las Vegas, NV
    • 34 Year Old Female
    • Customer for 5+ Years
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  • 0 of 0 people found the following review helpful.

    Great, March, 2016

    • Life Insurance
    • Forest, MS
    • 52 Year Old Female
    • Customer for 3 - 5 Years
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  • 0 of 0 people found the following review helpful.

    Meets my needs at this time., March, 2016

    • Life Insurance
    • Mesa, AZ
    • 62 Year Old Female
    • Customer for 5+ Years
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  • 0 of 0 people found the following review helpful.

    March, 2016

    • Life Insurance
    • Mikado, MI
    • 62 Year Old Female
    • Customer for 6 Months - 1 Year
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  • 0 of 0 people found the following review helpful.

    January, 2016

    • Life Insurance
    • Annandale, VA
    • 49 Year Old Female
    • Customer for Less than 6 Months
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  • 0 of 0 people found the following review helpful.

    November, 2015

    • Life Insurance
    • O Fallon, IL
    • 38 Year Old Female
    • Customer for 2 - 3 Years
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  • 0 of 0 people found the following review helpful.

    October, 2015

    • Life Insurance
    • Phoenix, AZ
    • 62 Year Old Female
    • Customer for 5+ Years
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  • 0 of 0 people found the following review helpful.

    October, 2015

    • Life Insurance
    • Saint Cloud, FL
    • 64 Year Old Female
    • Customer for 5+ Years
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  • 0 of 0 people found the following review helpful.

    February, 2014

    • Life Insurance
    • Mechanicville, NY
    • 59 Year Old Female
    • Customer for 5+ Years
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  • 0 of 0 people found the following review helpful.

    February, 2014

    • Life Insurance
    • Orlando, FL
    • 43 Year Old Female
    • Customer for 5+ Years
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  • 0 of 0 people found the following review helpful.

    October, 2013

    • Life Insurance
    • Charlotte, NC
    • 64 Year Old Female
    • Customer for 5+ Years
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  • 0 of 0 people found the following review helpful.

    June, 2013

    • Life Insurance
    • Cicero, IL
    • 34 Year Old Female
    • Customer for 5+ Years
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  • 0 of 0 people found the following review helpful.

    June, 2013

    • Life Insurance
    • Portales, NM
    • 62 Year Old Female
    • Customer for 3 - 5 Years
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  • 0 of 0 people found the following review helpful.

    June, 2013

    • Life Insurance
    • Oneonta, NY
    • 81 Year Old Female
    • Customer for 5+ Years
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  • 0 of 0 people found the following review helpful.

    June, 2013

    • Life Insurance
    • Atlanta, GA
    • 71 Year Old Female
    • Customer for 5+ Years
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  • 0 of 0 people found the following review helpful.

    May, 2013

    • Life Insurance
    • Pacifica, CA
    • 56 Year Old Female
    • Customer for 2 - 3 Years
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