3.74 / 5 based on 112 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
Metropolitan Life, perhaps better known as MetLife, is considered the one of the world's leading insurance companies. With an estimated 3.6 trillion dollars in insurance policies, 12 percent of which are auto insurance policies, the company has more than 70 million customers. In 2006 they had around 527 billion dollars in verifiable assets.
Company Information18210 Crane Nest Drive
Tampa, FL 33647
(860) 308-5154 (Fax)
Company Reviews (112)
Didn't cover pipe breaking, April, 2013
They said they covered everying that other companies do for homeowners claims. They do not. They denied my claim and I called 2 other companies and they both would have covered it.
They steal from widows & children, December, 2015
My late and I took out a term life insurance 13 years ago and never missed a payment. The policy was offered through Alvin School District. Monthly premiums were deducted from my bank account until after my late passed away. My claim was denied, because I was told there was a clause about not covering anyone over 70. Yet my account was deducted until after he passed away. Now my children and myself are left to cover final costs by ourselves. When I called to investigate, I was transferred from phone to phone and have not gotten resolution.
Fee increased each year, October, 2013
I am happy with the service of the agent at Metlife, but very disappointed and confused with the fee going up annually.
policy increase, March, 2015
have paid 30 yrs without a claim. A sever storm knock down 2 trees which partially landed on roof.
Now Metlife is increasing policy $500
Home Insurance, May, 2013
Price went up over $300 in one year even though I have never filed a claim in 19 years.
Great until you make a claim, February, 2016
We have been faithful METLIFE customers for over 20 years. We have both our home and auto insurance and have paid them a great deal of money in two decades with no claims. Nearly three years ago we had a minor accident- less than $2500 damage which we submitted. Last summer our son was in another minor accident - again under $2500. The claims process took so long that the other driver finally called to tell us our insurance was not responding. Finally Met Life paid and the son who was in the fender bender has subsequently moved out of the country and is removed from our policy. Suddenly out of the blue we received a letter telling us our auto insurance was being canceled. We have no claims for 20 years and then when we need to use insurance they cancel us. We are happy to take our business elsewhere.
Good coverage but expensive, July, 2015
Good coverage but expensive. The service is very good and our agent is excellent. However, their premiums have recently gone up.
MetLife SUCKS!!!, January, 2016
Do NOT Do Business with!!! This "Company" is Horrible to its Customers! They are Raising Rates all over the place! I would like to have something, anything positive to say about them, but I just Don't!
No warning, canceled insurance after 35 years, October, 2015
My husband was a MetLife employee for over 20 years so we had this insurance. It was fine, but expensive, but we kept it after he left the company. After 35 years we had two claims in two years. One was hail damage and one was water damage. Although they have increased the price of our premiums, I was loyal to them. Too bad they don't feel the same about their customers. We were cancelled because of the two claims. I know that is standard, but I thought our time with them would mean something. So, we'll find another company for homeowners insurance as well as our vehicles. My new auto insurance with a good company is less than half of what I was paying. Shop around for insurance prices - I should have!I feel like an idiot thinking that time with a company would mean anything. And, get used to the customer reps. because you cannot talk to anyone who can make a decision or actually discuss your problem. It's no wonder their financial statements look so good because they are much more concerned with their bottom line than with being there when you need them.
Creepy lying employees Stay AWAY, September, 2015
Employee of Metlife used their company email, phone, and lawyer to try and harass me and others both verbally and financially. Confronted MetLife with the issue and no action is being taken by their legal department. Planning to sue MetLife itself shortly as no action is being taken by their lazy legal department.
Horrible Customer Service, July, 2015
I was in a accident with one of Metlife's clients and it took them 5 months to resolve the issue because there client was not working with them. I called them several times and they never called me to inform me of what was going on unless I reached out to them first, the Adjuster (Cindy Marsh (800)854 6011 EX 6826) did not do her job at all. When it was time for them to issue me the check it was lower then the estimated amount the auto shop quoted me for, I contacted her supervisor Rachell Day and she also was a dead end. Please do not deal with MetLife let your insurance companies go back and forth with one another. METLIFE HORRIBLE SERVICE
Seeking New HomeOwners Insurance, August, 2013
Denying renewal based upon one accidental fire claim in fall of 2012.
Universal life, January, 2016
Paid this company for 30 yrs each month on time, never missed a pay for my universal life insurance. Payment is 72 a month, has been increased 2,635.00 a year plus the 72 to continue coverage or they will cancel me, now that I am 73. Paid them 30 yrs and they never said a word until now, the shaft!
Good if you never make a claim, October, 2015
I had MetLife for over 9 years they treated me like garbage they don't want you to make claims with them if it cost them too much they will find a way to get rid of you . They finally replaced my roof after fighting for over 4 years when our roof had been damaged from some small tornados . Well got a letter in the mail after the claim was approved that they were canceling my insurance. The adjuster that they hired after I was approved stated that I have a vicious Chow dog. The adjuster never even seen my dog just heard her bark and said she was vicious . I have six cameras around my house and you can see that the dog was never outside and she was barking to get outside. The adjuster even admitted to the underwriter that he did not see the dog and we feel he is being vindictive because we did not accept this appraisal of the house.
there not in fla, February, 2013
They don't have homeowner ins here in fla.
Long term relationship, August, 2015
Been with metlife for over 40 years and very satisfied with all items of their customer services and available items.
No longer insuring Florida homes, May, 2016
I have been with MetLife for several years. I just received a letter from my agent saying MetLife will no longer write Homeowners insurance in Florida, They took all of my policy money for years, now they are taking their profits and dumping Florida. I am in the process of cancelling ALL of my MetLife policies! Thanks, MetLife!
Customer Service , February, 2016
The price is right but that's about it. Any time I speak to an employee about anything, I'm treated like an idiot. I don't know a lot about insurance, and I'm at an age where I'm starting out on my own. I'm the type that likes to understand things so I ask questions if I don't. But the attitude I receive makes me feel like I don't have that right. I called in for a free quote on expanding my policy to more than just auto, but decided I would need to think it over and compare other options. The agent badgered me about how I should really add on at that moment because if I didn't I'd have to go through the process again. All I wanted was a quote in order to figure out my budget and instead I got hassled. Just one of the horrible experiences I've had with Metlife employees.
Excellent, November, 2015
Good company. Was very convenient to work with them. Communications were excellent. Billing process was simple. Very reputable company. Good choice for insurance.
cost increased by over $600 this year, May, 2015
coverage made available through my company as group. Price better than previous carrier but increase cost 45% is bad
homeowners, February, 2014
I recently dropped the automobiles and their homeowners quote seems high,so I am looking around. One claim that I had they did not pay for the total damage of the roof or floor.
see bellow, February, 2015
I am purchasing a villa in a 55+ community, I am paying cash and closing on Feb 27, 2015. I do not have the title as of yet. Met life is my auto and rental insurance. I put in a claim on my Auto insurance when I was hit by a car in a parking lot, she was backing out, did not see me and hit me while I( a pedestrian) was walking to my car.
not sure, December, 2012
None, Pch indiacted you are a value cliant to their format, that why I enter your company name. I have very good Life Insurance, I don't need anymore Life insurance or Health Insurance.
UL INVESTMENT , March, 2015
THE POLICY HAS PROVEN TO BE QUITE FLEXIBLE-I WAS ABLE TO BORROW FROM THE CASH VALUE TO MAKE A DOWN PAYMENT ON OUR HOME IN PORT ST LUCIE. I HAVE A 2ND HOME IN SANFORD, FL. THAT I HAVE BEEN UNABLE TO SELL THUS FAR.
home insurance, February, 2013
home insurance keeps going up about 400 to 500 a year so just checking our options went with this company because they were with my husbands company to get discounts
ok, May, 2016
ok, came with job
Cancelled due to over coverage, April, 2016
Cancelled a hospital indemnity policy pushed by my employer. Took a close look, cancelled in November. April recieved a bill for 137.45 threatening collections if not paid. This company isn't able to discern who are customers and who were customers! Still have not been able to find the right person to finally cancel this cancelled policy! Beware metlife.
(Broken) Promises, (Broken) Promises, April, 2016
According to "Eric" in the United States, vice off shore, MLAuto by policy and function cannot provide a complete audit or accounting of my payments to them. Specifically, I discovered MLA was double billing my bank for monthly premiums. The Philippian call center never sent an email as promised after spending considerable time on the phone. After 3 weeks passed, a second call yielded the promise that the department that could generate the statement/accounting/audit would call. Again, false promise. The call with Eric yielded a promise to send partial information and a new fact: that within a few business days the considerable overpayment will be credited to my credit card. Again cannot get the details in a formal communication!
I cannot think of another US company that would be so lacking in customer satisfaction processes especially when it comes to money. No words exist to describe such lunacy.
It all begs the question as to why I, the customer, had to discover this after months. What is the state of their internal auditing and fraud control. Good grief.
have not been able to contact an agent, April, 2016
I want to redo insurance but have not found an agent that will respond to my calls. My loan is paid off.
costly, March, 2016
insufficient coverage overall
They Suck, March, 2016
They overcharged me by $40,I suggest to pay close attention to your bank account. They are lack of customer service. They have all the wrong information about my car.
No one is contacting me, February, 2016
I was in an accident over a week ago and had to contact the collision repair company to find out my car was totaled. Every time I try to get in touch with my claims adjuster I'm told I have been transferred to a different adjuster. The when my claim switches hands no one contacts me and they leave the office at 3:30. Extremely unhelpful service.
Looking for replacement insurance, February, 2016
Met Life will no longer carry folks in Florida... so I have been informed. Looking for replacement insurance. Would also like to bundle with car insurance, if possible.
Did not honor quoted price, February, 2016
Be sure to ask for any quote over the phone in writing. They gave me a verbal quote over the phone. When I received the invoice my premium went up $200. Elevated to a manager and she basically said oh well. This is what the price is. She said she would contact the service agent that quoted me and train him on this issue but would not honor the price.
My mom has had this insurance for years!
Company with good rating, good customer service
pricing options. Never had a rate increase.
I was offered whole life insurance, October, 2015
I have some major medical illnesses and Metlife offered me a whole life insurance policy. I was contacted before my 60th birthday so I could be locked in at those rates before I turned 60.
Good company, September, 2015
Company is good but is more expensive than I would like to pay. Automatic payments make it easy to pay.
good but expensive, May, 2015
very easy to obtain a policy
good customer service
fairly expensive even with discounts
Is my cost high
Good company to insure with, March, 2015
I have no problems with this company they insured me for the amount of coverage I could afford. I would recommend this company to most anyone.
Additional Insurance, February, 2015
Great company. No problems. I am only looking to diversify.
Cost of renewal too high
Just wanted to compare home insurance costs
Metlife, February, 2014
Haven't had any issues with Metlife, just wanting to see if I'm paying the best rate for what I am covered for.
I'm not sure you want for review but Ijust decided to add additional insurance, so just a good company and agreat price.
since I retired Metlife went up on my cost of coverage by 10%.
MetLife Property & Auto Insurance, December, 2013
Have never filed any claims with MetLife. Wondering why Auto rates went up. I just had increase 2 months ago.
Presently with Metlife, December, 2013
I am comparing prices of Metlife with other Insurance Companies for Auto & Home. I am pretty satisfied with this company. I am with them for approx. 4 years & doing a price comparison. They have much better than my previous company, Travelers Insurance.
looking at better rates, October, 2013
am coming up renewal want to compare rates at value havent shopped yet so am now looking at rates available
Cost, October, 2013
Cost seems high to me at this point. I would like to lower payments if possible.
Great Company for Insurance, May, 2013
I originally started out with St Paul Companies Pak II and when Met Life bought out St Paul Companies I was changed over to Met Life Economy Preferred Package and have always had great service from both St Paul Companies and Met Life/Economy Preferred.