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Mercury Reviews

  • 3.71 / 5 based on 24 Reviews | Submit Your Review
    Satisfaction
    Claims
    Cost
    Billing
    Service
  • Financial Ratings

    A.M. Best:A+
    Fitch Rating:A+

    Company Information

    555 West Imperial Highway
    Brea, CA 92821
    (323) 937-1060
    (323) 857-7116 (Fax)
    http://mercuryinsurance.com


    Company Reviews (24)

  • 6 of 7 people found the following review helpful.

    homeowners policy review, May, 2014

    American Mercury Insurance Company has an excellent service department and they were very friendly and great on following through promptly with a claim.

    • Norman, OK
    • 64 Year Old Female
    • Customer for 2 - 3 Years
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  • 3 of 4 people found the following review helpful.

    Beware of their cancellation fee, June, 2015

    Worst insurance ever. You be with them for years and they suddenly almost double your monthly payment. So, when you try to cancel, they charge the entire monthly payment as cancellation fee. Worst way to treat a customer.

    • Downey, CA
    • Customer for 1 - 2 Years
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  • 2 of 3 people found the following review helpful.

    Crooks, August, 2015

    I cancelled our policy about 7 days into the month and should have received a refund for 75% of the month as every insurance that I've every dealt with for 30 years would do but instead they charged me $50 for coverage that is cancelled. The insurance that I got was about $200 cheaper/month so it made sense to change. Shop around is all I have to say.

    Update (August 13, 2015):

    They fixed this and are now refunding me the $473 that they owe me instead of charging me an extra $50

    • McKinney, TX
    • 46 Year Old Female
    • Customer for Less than 6 Months
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  • 2 of 3 people found the following review helpful.

    Mercury Insurance, March, 2014

    My agent is the reason I am sticking with Mercury. He is excellent and helpful.

    • Redondo Beach, CA
    • 57 Year Old Female
    • Customer for 1 - 2 Years
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  • 5 of 9 people found the following review helpful.

    Why I Like My Insurance Company, January, 2012

    I do enjoy being served by Mercury for my insurance needs. I have auto and renter's coverage with Mercury and am so amazed on how much I save with them. In my three claims, Mercury has exceeded my expectations in attending to my needs as well as taking care of the other parties in a timely fashion. Therefore, Mercury Insurance is the BEST!

    • Moreno Valley, CA
    • 67 Year Old Male
    • Customer for 2 - 3 Years
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  • 2 of 4 people found the following review helpful.

    Not worth the savings., August, 2015

    Can't get them to settle a claim over two years old. They keep asking for more information from dentist that are no longer in business. Bunch of crooks who take your payments and do nothing in return.

    • Fullerton, CA
    • Customer for 3 - 5 Years
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  • 1 of 1 people found the following review helpful.

    cost is too high, May, 2013

    I would love to stay with Mercury but my rate went up when I changed auto insurance. And I need to find a lower rate.

    • Victorville, CA
    • 40 Year Old Female
    • Customer for 5+ Years
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  • 0 of 2 people found the following review helpful.

    Increasing Premiums, March, 2015

    They will increase my payments by $11.00 per month.

    • Orlando, FL
    • 45 Year Old Female
    • Customer for 1 - 2 Years
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  • 0 of 1 people found the following review helpful.

    Mercury, April, 2014

    Excellent company, just checking on competitive pricing.

    • Jacksonville Beach, FL
    • 69 Year Old Female
    • Customer for 3 - 5 Years
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  • 0 of 0 people found the following review helpful.

    NOT SELLING IN FLORIDA, July, 2012

    I AM SORRY TO SAY THAT MERCURY IS NOT GOING TO BE SELLING HOMEOWNERS INSURANCE IN FLORIDA ANY MORE I THINK IT IS BECAUSE OF STORMS.

    • Pensacola, FL
    • 77 Year Old Female
    • Customer for 5+ Years
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  • 0 of 0 people found the following review helpful.

    I HAVE TO FIND A NEW INSURANCE COMPANY., July, 2012

    mercury not selling in fla.

    • Pensacola, FL
    • 77 Year Old Female
    • Customer for 5+ Years
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  • 1 of 2 people found the following review helpful.

    August, 2015

    • Chino Hills, CA
    • 65 Year Old Female
    • Customer for 3 - 5 Years
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  • 0 of 4 people found the following review helpful.

    August, 2014

    • Hayward, CA
    • 37 Year Old Female
    • Customer for 1 - 2 Years
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  • 0 of 4 people found the following review helpful.

    April, 2014

    • West Babylon, NY
    • 68 Year Old Female
    • Customer for 3 - 5 Years
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  • 0 of 4 people found the following review helpful.

    July, 2013

    • Jacksonville, FL
    • 47 Year Old Female
    • Customer for 2 - 3 Years
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  • 0 of 1 people found the following review helpful.

    September, 2015

    • Los Angeles, CA
    • 66 Year Old Female
    • Customer for 5+ Years
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  • 0 of 2 people found the following review helpful.

    April, 2015

    • Batavia, NY
    • 41 Year Old Female
    • Customer for 3 - 5 Years
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  • 0 of 2 people found the following review helpful.

    April, 2014

    • St James, NY
    • 41 Year Old Female
    • Customer for 2 - 3 Years
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  • 0 of 2 people found the following review helpful.

    February, 2014

    • Denver, CO
    • 45 Year Old Female
    • Customer for 1 - 2 Years
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  • 0 of 1 people found the following review helpful.

    August, 2013

    • Ontario, CA
    • 56 Year Old Female
    • Customer for 5+ Years
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  • 0 of 1 people found the following review helpful.

    May, 2013

    • Cerritos, CA
    • 72 Year Old Female
    • Customer for 5+ Years
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  • 0 of 1 people found the following review helpful.

    August, 2012

    • Gloucester, VA
    • 58 Year Old Female
    • Customer for 1 - 2 Years
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  • 0 of 0 people found the following review helpful.

    November, 2015

    • Moreno Valley, CA
    • 36 Year Old Female
    • Customer for 1 - 2 Years
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  • 0 of 0 people found the following review helpful.

    March, 2013

    • Lilburn, GA
    • 43 Year Old Female
    • Customer for 3 - 5 Years
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