3.70 / 5 based on 27 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
Company Information555 West Imperial Highway
Brea, CA 92821
(323) 857-7116 (Fax)
Company Reviews (27)
homeowners policy review, May, 2014
American Mercury Insurance Company has an excellent service department and they were very friendly and great on following through promptly with a claim.
Beware of their cancellation fee, June, 2015
Worst insurance ever. You be with them for years and they suddenly almost double your monthly payment. So, when you try to cancel, they charge the entire monthly payment as cancellation fee. Worst way to treat a customer.
Crooks, August, 2015
I cancelled our policy about 7 days into the month and should have received a refund for 75% of the month as every insurance that I've every dealt with for 30 years would do but instead they charged me $50 for coverage that is cancelled. The insurance that I got was about $200 cheaper/month so it made sense to change. Shop around is all I have to say.
Update (August 13, 2015):
They fixed this and are now refunding me the $473 that they owe me instead of charging me an extra $50
Mercury Insurance, March, 2014
My agent is the reason I am sticking with Mercury. He is excellent and helpful.
Why I Like My Insurance Company, January, 2012
I do enjoy being served by Mercury for my insurance needs. I have auto and renter's coverage with Mercury and am so amazed on how much I save with them. In my three claims, Mercury has exceeded my expectations in attending to my needs as well as taking care of the other parties in a timely fashion. Therefore, Mercury Insurance is the BEST!
Not worth the savings., August, 2015
Can't get them to settle a claim over two years old. They keep asking for more information from dentist that are no longer in business. Bunch of crooks who take your payments and do nothing in return.
cost is too high, May, 2013
I would love to stay with Mercury but my rate went up when I changed auto insurance. And I need to find a lower rate.
Increasing Premiums, March, 2015
They will increase my payments by $11.00 per month.
Mercury, April, 2014
Excellent company, just checking on competitive pricing.
I HAVE TO FIND A NEW INSURANCE COMPANY., July, 2012
mercury not selling in fla.
Mercury was great for us., October, 2016
The price was good and for all these 14 years this company met our needs completely. We would gladly use them again.
Horrible when you claim.., August, 2016
I have been waiting 3 months after someone hit my car, but they still don't contact the other party to get my money back...
NOT SELLING IN FLORIDA, July, 2012
I AM SORRY TO SAY THAT MERCURY IS NOT GOING TO BE SELLING HOMEOWNERS INSURANCE IN FLORIDA ANY MORE I THINK IT IS BECAUSE OF STORMS.