MAPFRE Car Insurance Review & Ratings (2024)

Unlock the secrets of car insurance with confidence through MAPFRE's comprehensive resources. Gain in-depth insights and expert information on various aspects of auto coverage, including policy options, coverage limits, deductibles, and more. Discover the nuances of car insurance, from understanding different types of coverage to evaluating factors that impact premiums.

UPDATED: Oct 14, 2024Fact Checked

Ty Stewart

Licensed Insurance Agent

Ty Stewart is the founder and CEO of SimpleLifeInsure.com. He started researching and studying about life insurance when he got his first policy for his own family. He has been featured as a life insurance expert speaker at agent conventions and in top publications.  As an independent licensed life insurance agent, he has helped clients nationwide to secure affordable coverage while making the...

Licensed Insurance Agent

Tracey L. Wells

Licensed Insurance Agent & Agency Owner

Tracey L. Wells is a licensed insurance agent and Farmers insurance agency owner with 23 years of experience. He is proud to be a local Farmers agent serving Grayson, Georgia and surrounding areas. With experience as both an underwriter and agent, he provides his customers with insight that others agents may not have. His agency offers all lines of insurance including home, life, auto, RV, busi...

Licensed Insurance Agent & Agency Owner

UPDATED: Oct 14, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance company and cannot guarantee quotes from any single insurance company.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.

UPDATED: Oct 14, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance company and cannot guarantee quotes from any single insurance company.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Oct 14, 2024Fact Checked
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MAPFRE Car Insurance

Average Monthly Rate For Good Drivers

$83

A.M. Best Rating:

A

Complaint Level:

Low

Pros

  • Competitive rates for various age groups.
  • Diverse coverage options, including unique add-ons.
  • Discounts available for bundling and safe driving.
  • Efficient and flexible claims process through multiple channels.
  • Positive customer feedback on claim resolutions.
  • User-friendly mobile app and online account management.
  • Strong financial ratings from A.M. Best.

Cons

  • Some customer complaints registered with BBB and NAIC.
  • Slightly lower stability ratings from S&P and Fitch.
  • Limited online resources and tools on the company website.
  • Complaint index ratio suggests a higher number of complaints than competitors.
  • History of more complaints to BBB over the past three years.
  • Availability of certain discounts may vary by location and policy type.
  • Limited product offerings in comparison to some competitors.

Auto coverage is one of several types of insurance provided by MAPFRE. The company offers a variety of policies and discounts that can help you lower your rates. While the company has some customer complaints, A.M. Best has rated them highly.

Learning more about MAPFRE Insurance will help you determine if it’s the best company for your auto insurance needs. Now that you know about MAPFRE Insurance, enter your ZIP code to find free auto insurance rates in your area.

What You Should Know About Mapfre Insurance

Welcome to our comprehensive guide on MAPFRE Car Insurance, where we provide valuable insights and information to help you navigate the world of insurance with confidence. We cover a range of key topics related to Maison Insurance, including policy options, coverage types, claims processes, and more.

Whether you’re in need of auto insurance, home insurance, renters insurance, or other coverage, our guide offers in-depth knowledge to assist you in making informed decisions.

To take the next step and find the best insurance rates from leading providers, simply enter your zip code below. By comparing rates, you can ensure you’re getting the coverage you need at the most competitive price. Don’t miss out on the opportunity to protect what matters most to you. Enter your zip code now and unlock a world of insurance options tailored to your unique requirements.

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What is the MAPFRE Insurance company history?

In 1972, MAPFRE Insurance started in Webster, Massachusetts. Originally known as the Commerce Insurance Group, the company became the most prominent car and home insurance company in Massachusetts. In 2008, the Spain-based international insurance provider MAPFRE bought the company. After the acquisition, the company’s name changed to MAPFRE USA.

Mapfre Insurance Coverage Options

The MAPFRE car insurance company provides the common coverages you’ll find from the best insurance companies. Companies sell these coverages individually, so customers can choose which types they want.

The following table shows the coverages offered by MAPFRE Insurance and how each coverage protects the insured.

MAPFRE Insurance Car Insurance Coverages

Auto Insurance TypesPurpose of Coverage
Bodily injury liabilityPays for medical bills if someone else suffers an injury in an accident caused by you.
Property damage liabilityLiability coverage that covers the cost of any property damage you’ve caused in an accident.
CollisionCovers damage to your car after an accident.
ComprehensiveCovers damage to your car when you’re not driving.
Personal injury protectionCovers medical expenses for you and your passengers after an accident.
Uninsured/underinsured motoristCovers the costs if you’re in an accident caused by a driver with little or no car insurance.
Medical paymentsCovers medical costs caused by an accident regardless of who is at fault.

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In addition to these common coverages, MAPFRE offers coverages that customers can add to a traditional policy. The add-ons offered by MAPFRE Insurance include:

  • Disappearing deductible: Earn credits for safe driving that reduce your deductible.
  • Accident forgiveness: Rates won’t increase if you get into an accident.
  • Auto glass repair program: MAPFRE will arrange for a local shop to repair or replace your windshield, windows, or light covers.
  • DriveAdvisor: MAPFRE will use a mobile app to analyze your driving habits and provide feedback and insight to improve your driving.
  • TeenSMART: This is a safe-driver program that provides computer-based training and in-car exercises to reduce the risk of accidents.

These coverages cost less than the traditional coverages but require an additional fee.

Mapfre Insurance Rates Breakdown

Cost is a primary concern for most customers looking for car insurance. Looking at the average prices for different ages will help you discover if you can find affordable MAPFRE car insurance rates.

The following chart shows the average annual full-coverage rates from MAPFRE Insurance based on age.

MAPFRE Insurance Average Annual Rates By Age

AgeAverage Annual MAPFRE Car Insurance Rates
25$1,895
35$1,599
45$1,554
55$2,544

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As you can see, rates are higher for younger and older drivers than those in their 30s and 40s. This is because studies show that younger and older drivers are more likely to get into accidents.

If you’re looking into MAPFRE car insurance quotes, you might also wonder how driving infractions could impact your rates. The following chart shows the average annual MAPFRE car insurance rates for a 25-year-old driver with driving violations on their record.

MAPFRE Insurance Rates By Driving Infraction

Driving InfractionAverage Annual MAPFRE Car Insurance Rates
Clean Record$1,718
Improper passing$2,158
Careless driving$2,172
Speeding under 15 miles per hour$1,980
Failure to obey a traffic sign$2,160

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As you can see, driving infractions will result in increased rates. Speeding will increase your rates the least of these infractions, while careless driving will increase your rates the most.

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Mapfre Insurance Discounts Available

The best way to save on car insurance is to compare quotes from various companies and bundle coverage. Like many top insurance companies, MAPFRE offers multiple types of insurance.

In addition to auto insurance, MAPFRE offers the following types of insurance:

MAPFRE provides a discount to customers who purchase multiple insurance types with the company. In addition to helping you save money, bundling is more convenient, as you can manage your insurance policies on one account.

Read more: MAPFRE DriveAdvisor Car Insurance Discount

Besides the bundling discount, customers who buy MAPFRE car insurance can receive other deals to lower their rates. The following table shows discounts offered by MAPFRE and how customers can qualify.

MAPFRE Insurance Auto Discounts

Auto DiscountHow to Qualify
AAA memberBecome an AAA member.
Annual mileageKeep your mileage below a specific threshold.
Clean in threeKeep a good driving record in which you have three or fewer incidents within the last five years.
Good studentHigh school or college students with at least a 3.0 grade point average.
Green discountProvide information about your electric, hybrid, or fuel-efficient vehicle.
Multi-carInsure more than one car on a single auto insurance policy.
Paid in fullPay the entire policy before your first bill is due.
Student away from homeCollege-aged children that attend college over 100 miles away and leave their car at home.
TeenSMARTTake a training course.
Welcome back Switch back to a MAPFRE policy.

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Combining as many discounts as possible will help you get the best price. When inquiring about coverage, ask about all possible deals to get the lowest rates.

Unraveling the Claims Process at MAPFRE Car Insurance

Ease of Filing a Claim

MAPFRE offers multiple convenient channels for filing insurance claims, ensuring flexibility for policyholders. You can file a claim through their user-friendly online portal, over the phone, or via their mobile app. This variety of options allows you to choose the method that best suits your preferences and needs.

Average Claim Processing Time

MAPFRE is known for its efficient claim processing system. On average, policyholders experience relatively quick claim resolutions. The company’s commitment to timely processing helps you get back on the road and recover from accidents or damages without unnecessary delays.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback is a crucial factor in assessing an insurance provider. MAPFRE has garnered positive reviews from many policyholders for their claim resolutions and payouts. Their dedication to customer satisfaction reflects in their ability to address and settle claims effectively, providing peace of mind to their clients.

MAPFRE Car Insurance Digital and Technological Features: Leading the Insurance Evolution

Mobile App Features and Functionality

MAPFRE’s mobile app offers a range of features that enhance the overall insurance experience. From accessing policy information to filing claims, the app provides a user-friendly interface that allows you to manage your insurance needs on the go. Additionally, the app includes digital tools and resources to assist you in various situations, such as an accident checklist for streamlined claim filing.

Online Account Management Capabilities

MAPFRE’s online account management capabilities empower policyholders with easy access to their insurance details. You can review and update policy information, track claims, and make payments from the comfort of your computer or mobile device. This online convenience simplifies the insurance management process and saves you time.

Digital Tools and Resources

MAPFRE goes beyond traditional insurance offerings by providing digital tools and resources to assist their customers. These resources may include educational materials, calculators, and guides that help you make informed decisions about your coverage. By utilizing these digital resources, you can gain a deeper understanding of your insurance needs and options.

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How Mapfre Insurance Ranks Among Providers

In the competitive landscape of auto insurance, MAPFRE faces several notable competitors, each vying to provide comprehensive coverage and attractive benefits. Here are some of the main competitors:

  • Geico: Renowned for its extensive advertising and online presence, Geico is a major competitor known for offering competitive rates and a straightforward quote process.
  • State Farm: As one of the largest insurers in the U.S., State Farm’s widespread agent network and diverse coverage options position it as a formidable competitor.
  • Progressive: Recognized for its innovative approach, Progressive stands out with features like usage-based insurance and a user-friendly online platform.
  • Allstate: With a broad range of insurance products and a strong focus on customer satisfaction, Allstate competes by offering personalized coverage and numerous discount opportunities.
  • Nationwide: Nationwide’s diverse coverage options, along with its emphasis on customer relationships, make it a significant player in the insurance market.
  • Liberty Mutual: Known for its extensive range of insurance products, Liberty Mutual competes by providing customizable coverage and various discount programs.
  • Farmers Insurance: Farmers distinguishes itself with personalized service through its agent network, offering a range of coverage options for different needs.
  • USAA: Catering to military members and their families, USAA competes with its commitment to excellent customer service and specialized coverage options.
  • Travelers: A stalwart in the insurance industry, Travelers competes through its financial strength, comprehensive coverage, and risk management solutions.

In the dynamic field of auto insurance, MAPFRE contends with these competitors, each bringing its unique strengths and strategies to meet the diverse needs of insurance consumers.

How is MAPFRE Insurance rated?

Credit rating agencies review and rate insurance companies based on financial strength. Knowing these ratings will help you determine the likelihood that you’ll receive a payout when you file a claim.

MAPFRE Insurance has been rated an A by A.M. Best and an A- by S&P and Fitch. While the A.M. Best rating is near the top of the scale, the S&P and Fitch ratings are considered stable but slightly lower.

The A.M. Best rating suggests that MAPFRE will provide a payout in nearly all situations. However, S&P and Fitch ratings indicate that the company might have trouble providing a payout in difficult economic times.

Does MAPFRE Insurance have any complaints?

The Better Business Bureau (BBB) and the National Association of Insurance Commissioners (NAIC) allow insurance customers to list company complaints. Customers have made complaints to both organizations about MAPFRE Insurance.

MAPFRE Insurance became accredited by the BBB in 2016 and is rated an A+ by the organization. At the time of this review, the BBB has received 49 complaints about MAPFRE Insurance over the past three years.

According to the NAIC, MAPFRE has a complaint index ratio of 9.28. This ratio indicates that the company has significantly more complaints than competitors of a similar size.

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Does MAPFRE Insurance have a website?

MAPFRE has a website that allows customers to file claims and make a MAPFRE Insurance payment. The company provides a MAPFRE Insurance login to access policy information.

Additionally, MAPFRE provides a mobile app that allows customers to complete the same tasks on any mobile device. The app includes an accident checklist so that customers can provide all necessary documentation when filing a claim.

Frequently Asked Questions

What is MAPFRE Car Insurance?

MAPFRE Car Insurance is an insurance company that offers auto insurance products to customers in the United States.

What types of auto insurance policies does MAPFRE Car Insurance offer?

MAPFRE Car Insurance offers several types of auto insurance policies, including liability, collision, comprehensive, personal injury protection (PIP), and uninsured/underinsured motorist coverage.

What is liability insurance?

Liability insurance covers damages and injuries to other people and their property if the policyholder is at fault in an accident.

What is collision insurance?

Collision insurance covers damages to the policyholder’s vehicle if they are in an accident, regardless of who is at fault.

What is comprehensive insurance?

Comprehensive insurance covers damages to the policyholder’s vehicle that are not the result of a collision, such as theft, vandalism, or natural disasters.

What is personal injury protection (PIP)?

Personal injury protection (PIP) covers medical expenses and lost wages for the policyholder and their passengers if they are injured in an accident, regardless of who is at fault.

What is uninsured/underinsured motorist coverage?

Uninsured/underinsured motorist coverage provides coverage if the policyholder is in an accident with a driver who does not have insurance or does not have enough insurance to cover the damages.

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Ty Stewart

Licensed Insurance Agent

Ty Stewart is the founder and CEO of SimpleLifeInsure.com. He started researching and studying about life insurance when he got his first policy for his own family. He has been featured as a life insurance expert speaker at agent conventions and in top publications.  As an independent licensed life insurance agent, he has helped clients nationwide to secure affordable coverage while making the...

Licensed Insurance Agent

Tracey L. Wells

Licensed Insurance Agent & Agency Owner

Tracey L. Wells is a licensed insurance agent and Farmers insurance agency owner with 23 years of experience. He is proud to be a local Farmers agent serving Grayson, Georgia and surrounding areas. With experience as both an underwriter and agent, he provides his customers with insight that others agents may not have. His agency offers all lines of insurance including home, life, auto, RV, busi...

Licensed Insurance Agent & Agency Owner

Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.

Reviews
for Mapfre Insurance

3.80 (108 reviews)
5
October 2, 2020

ld465

Responsive Company with Reasonable Prices

Overall MAPFRE was a pleasure to work with. They outlined coverage and costs clearly, with rapid responses to questions pertaining to claims and billing.
5
March 27, 2020

ElectoCarbon

Good but Could be Better

Honestly the rates were comparable to other companies. The agent I went through made everything easy to sign up for. The online site is lacking though in features. Online bill paying takes awhile to get to when you log on.
4
March 23, 2020

MJohnson

An ok experience

I haven't had many issues with MAPfre. So far it has been an ok experience. I had them in the past and did not like their services. It was all a sales pitch and they didn't come through on there part. But in the last year or so they have made things better and more affordable.
5
January 29, 2020

Drubeus1

Mapfri makes it easy

I love all the agents I work with, I totaled my car in April and it was amazing how caring and how easy it was to work everything out with them
1
January 26, 2020

Kayla1995

Horrible customer service

Literally the worst. I had issues from the start with this insurance. I was overcharged by 400 dollars. Never got an apology or anything, and it took them a month to fix this issue ONLY AFTER they demanded proof that they took my money. I paid my last bill after having enough and deciding to switch to another carrier and to my surprise I open a letter from them saying my outstanding balance has been sent to collections. My last bill was paid and ...
Literally the worst. I had issues from the start with this insurance. I was overcharged by 400 dollars. Never got an apology or anything, and it took them a month to fix this issue ONLY AFTER they demanded proof that they took my money. I paid my last bill after having enough and deciding to switch to another carrier and to my surprise I open a letter from them saying my outstanding balance has been sent to collections. My last bill was paid and on time. Took a while to get that resolved and the customer service was the worst Iv'e ever had.
5
August 9, 2019

Vacation2

Mapfre Insurance review

I have had my car insurance with Mapfre(formerly Commerce Insurance) for over 15 years. I have had 2 cars insured with them during this time. My insurance agent is wonderful. Instead of calling his office, I send him a fax of what I need to ask him about. That way, he can call back when he has s moment. I had to deal with filling out a claim a few years ago. Their customer service was great about helping.
5
July 30, 2019

Michellejay6

Through the years with Mapfre

We have been very pleased overall with Mapfre Insurance. We have been with Mapfre for over 20 years with the exception of one year when we switched bc we got a better deal with All state because of a young driver on our policy. But the very next year, we price matched with Mapfre and they had the better price.
1
July 22, 2019

VicSic

More expensive doesn’t always mean better quality

I have had mapfre insurance for 13 years and I have continuously had bad experience with customer service. If you are a DAY late on payment, they cancel your service and demand full payment for the rest of the year to keep your insurance. You pay premium prices for nothing. When you do get into an accident and submit a claim, they’ll take months to get back to you and you need to hound them to move forward with your claim. They tack on annual f...
I have had mapfre insurance for 13 years and I have continuously had bad experience with customer service. If you are a DAY late on payment, they cancel your service and demand full payment for the rest of the year to keep your insurance. You pay premium prices for nothing. When you do get into an accident and submit a claim, they’ll take months to get back to you and you need to hound them to move forward with your claim. They tack on annual fees that they can’t explain; so your insurance will go up yearly even if you have a perfect driving record. A representative told me that I could reduce my monthly payments and when I did, they told me they were cancelling my policy and would not listen to my concerns. [REDACTED NAME] in the MASSACHUSETTS division was disrespectful, raised her voice with me, was disgustingly condescending, and refused to help me or listen to any of my concerns. She had zero response when I told her she was giving me contradicting info than her other colleague. I will be switching insurance policy’s once this year is done. Please don’t waste your time or money
5
March 25, 2019

SeanG

Mapfre works

They were really good i will use them when i get my next car which should be very soon i would recommend them to anyone
5
November 20, 2018

mariacas

matfre

great people to deal with they answer all your questions and find the best deals for you there office hours are open late so you never have to worry about missing them
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