Liberty Mutual Other Insurance Reviews

  • 1.45 / 5 based on 8 Reviews | Submit Your Review
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    The Liberty Mutual Insurance Group is among the top 10 insurance companies in the world. The companies employs more than 38,000 employees, owns 4 major subsidiaries and perhaps as many as 34 smaller ones. As an employer, Liberty Mutual is an impressive corporation. From it's beginnings as a workers compensation insurance firm, Liberty Mutual has grown to become one of the most influential insurance companies to be found.

    Financial Ratings

    A.M. Best:A
    S&P Rating:A
    Moody's Rating:A2
    Fitch Rating:A-

    Company Information

    175 Berkeley Street
    Boston, MA 02117
    (617) 357-9500
    (617) 574-5955 (Fax)
    http://LibertyMutual.com


    Last Updated: 2019-03-23

    Company Reviews (8)

  • 10 of 12 people found the following review helpful.

    Renewal Condo Insurance, May, 2012

    I have been with Liberty Mutual for 20 years; however, my renewal premium is outrageous - thus,

    the reason for my non-renewal.

    • Other Insurance
    • West Palm Beach, FL
    • Customer for 5+ Years
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  • 5 of 6 people found the following review helpful.

    Dissatisfied, January, 2015

    We had Liberty Mutual Insurance company for our business. Our premiums were around $3000.00 a year for 5 years. When we couldn't make the payment in February 2014 they dropped us and took the partial payment I had made, after they dropped us. Over the 5+ years we paid over $15,000 and we had less than $1000 in claims. I wish we had never agreed to that much insurance, we are closing our business this month and all the money wasted on those premiums could have helped us stay in business. Their television commercials make me so angry and remind me of our business failure.

    In their own words:

    Don't THEY know I'm already shook up? And; Insurance companies, news flash - Nobody's Perfect.

    • Other Insurance
    • Coffeyville, KS
    • 57 Year Old Female
    • Customer for 5+ Years
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  • 0 of 0 people found the following review helpful.

    Worst insurance around, March, 2019

    I never had a policy with them but someone ran a yield and caused a collision and we had to work them and it was awful. I gave them times I was available and they wouldn't call me, except when I was at work, they refuse to work with us on a settlement and were rude every time we spoke on the phone and i tried to get a hold of manager and they wouldn't even call me back when I said I was available. Wouldn't recommend this to any1.

    • Other Insurance
    • Ordway, CO
    • Customer for Less than 6 Months
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  • 0 of 0 people found the following review helpful.

    Worst customer service I ever experienced, December, 2018

    There adjusters dont know what they are doing. Nothing else to say. Their agents are idiots & have no respect for customers.

    • Other Insurance
    • Eugene, OR
    • Customer for Less than 6 Months
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  • 0 of 0 people found the following review helpful.

    Poor treatment, April, 2018

    Company did all it could to cheat me out of money for disability claim. Well piece of shit company finally did. Paid for stuff for over 20 yrs. Fifty percent of salary was what was I was to get. Only got $150 a month for 18 months. Well so much for this piece of shit company.

    • Other Insurance
    • Cincinnati, OH
    • Customer for 5+ Years
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  • 0 of 0 people found the following review helpful.

    Victim of Liberty Mutual Insured, November, 2017

    We are not a customer of Liberty Mutual but were victims of a situation with a company who had Liberty Mutual for their insurer. The incident has happened 6 weeks ago and we have not yet received a dime from this company for any damage done to our property. We have had to have carpet replaced, a clean-up team come in, another vinyl flooring replaced, and ceiling replaced and have not received any money to this date to pay for these services and have had to pay out of our own pocket waiting for a payment from this company. Have called numerous times getting nowhere and was told today that the email was lost from the adjuster that came to do the assessment and they would have to wait until they were able to contact him again. Very unlikely story and we would never consider getting insurance from this company for ourselves or recommend it to anyone!

    • Other Insurance
    • El Dorado Springs, MO
    • Customer for Less than 6 Months
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  • 0 of 0 people found the following review helpful.

    You can not give them a zero, May, 2017

    Liberty mutual administers FMLA for the company I work for. According to Liberty Mutual, there is no reason to receive FMLA, "Do it on your own time".

    • Other Insurance
    • Pittsburgh, PA
    • 54 Year Old Male
    • Customer for Less than 6 Months
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  • 0 of 0 people found the following review helpful.

    Liberty is fighting to pay rental car, January, 2017

    I'm not insured by LM but their insured destroyed my parked car & she's driving a new vehicle as I'm trying & not getting any where , to get paid for my rental. They accepted liability, but still won't pay. Fraud as I see it!

    • Other Insurance
    • Dorchester, MA
    • 41 Year Old Female
    • Customer for Less than 6 Months
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