Liberty Mutual Homeowners Insurance Reviews
3.74 / 5 based on 331 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
The Liberty Mutual Insurance Group is among the top 10 insurance companies in the world. The companies employs more than 38,000 employees, owns 4 major subsidiaries and perhaps as many as 34 smaller ones. As an employer, Liberty Mutual is an impressive corporation. From it's beginnings as a workers compensation insurance firm, Liberty Mutual has grown to become one of the most influential insurance companies to be found.
Company Information175 Berkeley Street
Boston, MA 02117
(617) 574-5955 (Fax)
Last Updated: 2019-03-30
Company Reviews (331)
Do NOT insure your home with Liberty Mutual, June, 2014
I had a ceiling collapse in a home I was renting to tenants. A handyman told me that the repair was not proper. However, the repair was effected over 60 years ago, and no one can say whether it was up to code or not. According to the policy, collapse due to hidden damage is covered. L.M. denied my claim, then refused to answer my calls or emails when I brought in an expert who countered the misinformation. Now, I am faced with litigation and losing one third of any recovery. L. M. never send an adjustor, nor looked at pictures, nor read the expert's report. They just cut me off. Terrible treatment.
Massive premium increases on seniors, January, 2015
My elderly parents had been Liberty Mutual customers for what seems like forever. They, like most seniors, continued to pay their renewals year after year regardless of rate increases , not wanting to or incapable of tediously shopping around for different insurance.
Last year my father died and I began going over my parent's finances. Upon reviewing their Liberty Mutual car and home insurance, I discovered a history of massive premium increases over the last several years. For starters, between 2010 and 2014 their auto insurance premium went from $1415 to $2011, an over 42% increase, despite no claims or tickets and no change in their vehicles.
Even more egregious are the home insurance increases. From 2001 to 2014 their home insurance premiums almost tripled, from $961 to $2831. And from just 2011 to 2014 alone, the premium increased from $1832 to $2831, an over 50% increase, despite no claims.
After discovering this, I asked for a quote from my insurance company, AAA. For home insurance, they quoted $1175, am almost 60% reduction despite identical coverage compared to Liberty Mutual. Even more surprising was the auto insurance quote of $669, a whopping 67% reduction despite a tripling of the amount of insurance coverage, to $300K.
It's quite telling that the combined car and home premium from AAA is far less than just the car premium from Liberty Mutual, with substantially more coverage. Which should serve notice to adult children that they should review their parent's property insurance like I did and see if their â€œlong-standingâ€ insurance company, like Liberty Mutual, is ripping them off. Which is exactly what Liberty Mutual did to my parents in gratitude for years of customer loyalty. And by taking advantage of seniors' reluctance to make major financial changes in their lives, Liberty Mutual is seemingly able to make massive premium increases without impedance.
Outrageous, January, 2014
When I first started with Liberty I had two cars and my home insured with them. My car insurance skyrocketed on year to an increase of $400, so I switched to Erie with a much better rate. Today I received my home insurance bill and it had increased by $400 as well! I find this kind of drastic increase unacceptable especially with long time customers. Be warned, from someone who dealt with this company for TWELVE years. It all looks good for a while, but they WILL gauge you.
Premium Increase, April, 2015
Last November my homeowners policy with Liberty had an increase of 23%. When I called and asked them why not 5 or 10% but 25%?, they skirted the issue and proceeded to tell me all of the discounts I was getting and the benefits of being a customer. Those discounts you "think" you're getting, they make up for in these increases. They aren't really discounts after all. I told them I wanted to tweak my policy in order to get that rate back down and they said it was as trimmed as much as it could be. Do you think they even wanted to suggest touching my coverage limits? Nope. As far as I was concerned I was over insured on the limits so I dropped the dwelling from 169,000 to 150,000 and immediately the personal property went down, which was good. The additional dwellings went to 15,000, which I was fine with. This was a tiny shaving of coverages and it brought my premium down 10%, so although it went up 23%, by the time "I" tweaked it, I settled for a 13% increase which I was fine with. I've never filed a claim, I've had my vehicles with them as well as other properties and after 3 years, their thanks to me as a customer was to raise my premium 23% without a letter informing me and a call in order to keep the premium affordable. Do they think we have to take this insurance abuse? It's bad enough we're stuck with health insurance and auto insurance but any optionals such as umbrella or life? We live in a country where we are simply insured to DEATH. It's sad to read some of these comments about how it's not just happening to me but others and it's worse for them. This should not be.
Price Gouging, February, 2015
My homeowners insurance has increased $973 in '2011 to $2027 in '2015 with no claims. I am very disappointed. I am looking forward to filing a class action law suit against all insurance companies who are raising their rates based on a diminished credit history during a "Great Recession" caused by the irresponsible investing from insurance and banking companies. They create the financial hardship and then reap the benefits on the other end by increasing insurance and loan interest rates. Rates proportionally based on credit worthiness may have had some significance during good economic periods, but they are not proportionally valid the during the national economic crisis we are currently encountering. Someone needs to stand up against these this wayside bandits.
56% Rate increase from previous year, October, 2015
We had Liberty Mutual for the past 9 years with minor rate hikes. A few months ago the rate skyrocketed from $1523 to $2375 per year, an increase of $852! When I called to ask for an explanation they said it was because we had canceled our auto insurance with them and lost our multi-policy discount. Except we've never had auto insurance with them. We called our Auto agent and he got us a rate even lower than the one we had last year for the same coverage.
Bait and switch!, January, 2015
I purchased insurance for 4 rental properties, 1 home, 2 cars, and a motorcycle. In less than 2 years, they have jacked the rates over 55% across the board. I have not made a single claim. Customer service just made excuses. What a scam! Time to shop around.
Unreasonably high premiums, April, 2015
I have been with Liberty M for over 10 years (3 separate properties). I have discovered that they have been terribly overestimating the replacement cost and increasing my premiums annually. In 2012 I made a damages claim and they paid me about $700 but thy jacked up my premiums even higher. I am very unhappy and will no longer renew my policy.
Great company but raising rates, January, 2015
We really like Liberty Mutual for home and auto. However, they are raising rates again for no apparent reason - over 60% in two years!
i like liberty but the they went up on the prices 30% way to much
shopping around, February, 2014
I have been with Liberty Mutual for over 13 years, and they have been great. Unfortunately the current cost of the policy seems high, so I am shopping around.
raised price, July, 2013
THE PRICE OF RENEWEL WAS TOO MUCH OVER LAST YEARS PRICE. iT WAS AN INCREASE OF 500.00 WITH NO CLAIMS.
Liberty Mutual Insurance SUCKS!!! Highway Robbery!, December, 2014
Liberty Mutual insurance company claims to be a loyal company. They are raising my home insurance by over $600. No this is not a typo. $600!!! I have not put in any claims since being with this company. The agent claims they are increasing rates for all customers, and that my discounts they gave me to get me to come to their crappy company are depreciating. Who ever heard of such bull? I will be looking for a different insurance company. GOOD RIDDENS! I'll be informing all my friends, coworkers, and anyone else what a horrible company this is.
cost went high, February, 2013
the cost for no reason has gone up each year
Nice People -- though prices are rising!, February, 2013
Really good people working there and have always like them. But costs are rising and need to see if anyone else offers better rates!
Was great when we first started with them., March, 2015
Agent was great for 1st policy period. Rates continually go up substantially. After 5 years of safe driving and only 1 windshield claim rates keep rising. Homeowners policy has went up drastically over the same period with NO claims. Have to take time off work to go in to try to get lower rates every policy renewal. Getting ready to switch Insurance company.
homeowner ins, January, 2014
i been with liberty mutual 3 years but they keep going up every years i have no claims with this company they are not going to keep clents they are going to away look for cheap ins company
Good policy unreasonable annual increases, January, 2014
They provided a great policy but the annual increases where too steep. You can compensate for a lower payment by reducing your coverages which is not acceptable to me.
Was not given full info by customer service rep, July, 2015
Almost two months ago, before we leave the country for a year, I called and explained that we were thinking of moving abroad, and would be renting out our home if we decided to do so, so what did we need to do to update our policy to "tenant occupied". I was told to simply call before we leave, and let them know, that it was an additional clause that would cost slightly more, specifically $26/year more.
Today, a week before we leave, I called to make the change and was told that what I had been told was not the case, that, in fact, I had to have a policy with Liberty Mutual for our primary residence (where we're moving to) in order to make the change. We could request an exception, but "exceptions are minimal so I don't want you to get your hopes high."
I am appalled at this supposed customer service, but was simply told that "we have to follow the process." I understand, and would have no issue had I just been told this when I had originally called (and actually had time to sort things out) yet it's their error/lack of staff training that has led to this a few days before we leave the country. Since we're moving abroad, we can't insure with Liberty, even if we wanted to. Shame on them.
I haven't used the policy, my concern is the price of the policy increasing every year
Great till dumped, January, 2014
We were very happy with customer service and rate until for some strange reason we get the letter that says we need to insure elsewhere. No true real reason given. So much for loyalty to a company!
mr anthony ragno, July, 2012
they over insured my home at $124 pert square foot replacement cost when a more appropriate rate is $80 per square foot.
High Cost Homeowners Insurance, November, 2015
I couldn't accept a homeowners policy with Liberty Mutual even if I wanted to. I received a quote for homeowners insurance for $20,000/year or $1,600/month. WHAT? Those prices are crazy!Please choose someone else.
changing insurance, March, 2014
Insurance was changed by agent and I was paying two insurances, as they closed Liberty and went with Citizens I wasnt able to get Liberty back
Good customer Service but high premium cost , March, 2013
Good customer Service but high premium cost
Liberty Mutual Review, February, 2013
I have never been dissatisfied with this insurance company. However,, their newest policy is to drop homeowners insurance in Hillsborough County, Florida. Therefore, I am seeking a new insurance company.
Non renewal, September, 2012
I recently recieved a letter from Liberty Mutual stating that my policy would not be renewed in March of 2013 due to the fact that they were reducing loss exposure by not renewing policies in SW FL. I have had 1 minimal ($ 1500.00) claim w/ them in 43 yrs..I am very disappointed that they have elected to take this course of action. I have had auto insurance w/ them for 43 yrs. I am not going to renew my auto policy w/ them either.
renewal refused, September, 2014
Policy renewal refused because of photos and bill for repairs was never sent. Repairs was done myself out my own pocket. they took pictures of the damages. claims was not covered in the policy except for the ice storm power loss $250.00 for food loss.
Customer Service, July, 2012
Good service and payment terms also always reminds you of when payments are due and all the details. They do a good job.
Liberty Mutual, August, 2014
Had auto / home. Added Teenage daughter to policy, rates no longer competitive. Good company though.
Excellent company, June, 2014
Liberty Mutual is an excellent company. I insure 2 autos and my home with them. They came right out after a recent hurricane and took care of all my needs. They are fast, efficient, no hassles and the reps are all awesome.
Good Insurance company, September, 2013
We really like Liberty Mutual. Their customer service is always above and beyond. My last adjuster needed a little guidance but overall LM is a great company to insure with.
Sad to see Liberty Mutual leave S Florida, June, 2013
I am upset that they are pulling out of my area.
good service, January, 2012
good salesman,prompt,reliable,priced better than average,detailed policy,very friendly salesman ,knowlagble,answer all questions asked....return phone calls..etc..
Liberty is terminating my policy due to reducing their policy holders.
great, August, 2014
Great Company, August, 2014
Due to the death of my husband I can no longer afford the premiums
Good Agent, September, 2018
Our agent is the best without someone like him I might as well call into some call center service. Our agent is what made us switch and stay with Liberty Mutual.
Too exspensive, July, 2017
Try another company, I did, same insurance at almost 75% less. Shame on this company, 2,500 a year should be a crime
Theit rates went up 60% in 5 years, September, 2016
Their rates went up 60% in 5 years
Liars and cheats, January, 2016
Yes they provide cheap policies.
However when tornado hits you ... expect this known corporate torfeasor Liberty to cheat you.
In my case LibertyMutual promised to repair roof and never did on the total loss, refused to adjust claim three times because Liberty adjuster knew and photographed that roof was leaking. Instead of flooring adjuster specified 3/8 underlayment, on damaged exterior walls they don't include insulation, adjuster uses R13 - in the attic, instead of wood windows - adjuster used aluminum, instead of stained doors - Liberty Mutual Crooks used unpainted, did not include fireplace, lied about the damaged furnace "never discussed" - despite it was stated in writing. On the trim they never include paint or stain, and if they forced: adjuster will just uncheck the removal labor. On the siding "fraudsters" specified patches of 6" cedar instead of 12" and as cheats unchecked removal labor, did not pay for the damaged sheathing, moisture barrier, or deck removal and reinstall, avoided paying for proper dumpster. Their engineer declares everything pre-existing prior to entering the property and in the breach of Second Law of Thermodynamics declared humidity problems where moisture condenses on warm surface before the cold. They lie, they cheat and they protected by a-d shysters who willfully supplied address of abandoned property as our service address, miscite state law, supply intrinsically fraudulent affidavits, falsify claimlog, they even supplied falsified policy. This company - is dirty. You would be stupid to buy this "Great expectations insurance".
provide good support when accident happend, December, 2015
I have bought all car and home insurance from liberty mutual many years. We never claim any accidents until recently electrical fire happened at my home on May, 2015.
Liberty mutual insurance helped us a lot to repair my home. Especially their adjuster team comes to my home to estimate the lost for fire home and provide the immediately support for paying monthly loss to cover mortgage cost until my home repaired.
Liberty Mutual adjuster team also help to provide support to negotiate the repair cost with my contractor to and provide me many good advises to select to contractor.
I very appreciate adjuster team big helps to expedite the estimation of repair cost .
Without adjuster team -Brian , Joseph, Kathy , Charles" help, my home can't repair on time.
I also need to thank insurance agent Sherry help to suggest the right insurance policy to cover my home. With this fire home experience, I just realize how important of insurance company can help you. I will continue to use liberty mutual insurance for whole life.
I've been happy with this company., December, 2015
My husband committed suicide and I'm on a limited income so I'm trying to lower my monthly bills.
Overcharge, unprofessional adjuster, December, 2015
I had LM and started looking at other options to see if could find cheaper. The sent an email to the representative who sold me policy that I was looking to cut costs. She then told me that my premium would be increasing $100.00 (no claims made). She could give me more information when I renewed policy.
I found a better priced policy and told the representative I was switching and gave a date. LM deducted money from my account after that date and then only partially reimbursed my account. When I contacted rep she responded but did not explain why this happened. When I sent another email to her asking for clarification my email was rejected........ I am now on hold for quite some time trying to talk with someone at LM.
WORST EXPERIENCE, November, 2015
This company was recommended to me by my realtor. it was the WORST experience. First off, they cancelled my policy without informing me and just sent me a bill for the coverage they did provide for 2 weeks. then they had the audacity to reinstate my policy after i paid them and continued to bill me. I call the company and every rep i talk to has an attitude and comes across as incompetent. They didn't even have my correct address on file - i had homeowners insurance. correct address is pretty important... i had to fight with them to cancel my "policy" that i never signed up for. i looked at the documents online and my signature could not be found someone signed on my "behalf". They claimed they had no records of cancelling my policy, or receiving payment. They said Chase robbed me. Absolute worst company - worse than Comcast. CHOOSE ESURANCE. The folks are competent and friendly.
looking for the same coverage, with my vehicles added to the policy
excellent sevice, November, 2014
Excellent Company. They Insure only my home in
Buffalo NY. The home in Florida is not insured
untill we close around the 17th of December. This will be our second Home. Liberty does not write
for second homes
Why I don't wish to renew, March, 2014
I had an addition added to my home in January. My premium was adjusted. Two months later my premiums jumped more than 15%. When I asked why, there answer was not an answer.
Expensive, September, 2013
Policy is way more expensive than my former carrier, Prudential.
Good company, September, 2013
Great price, good reputation, but then they raised my rates 35%
Great company a lot of band for the buck!
rates, March, 2013
shopping for better rate
Liberty Mutual has been our choice for 22 years. We have 2 homes and 2 cars insured with them and always satified with customer service.
Mainjeweler, Pa., August, 2012
Best insurance company I've done business with in over thirty years, as well as being very price competitive. I had been with Allstate for many years prior but found Liberty to be less expensive for higher limits of coverage.
Easy and Trustworthy!, August, 2012
No claims, but customer service has been tops from LM.
excellent, May, 2016
My wife & I have been totally satisfied with my total package
only bad thing. rates went up for no reason
no claims, September, 2013
Never had a claim so I guess they are great. How would I know? Customer service has been excellent, duh.
what guotes from different companies, August, 2013
want to know if it would be cost effective to change companies and must be a reliable company like Travelers
Superb!!, March, 2019
Outstanding rates and better Coverage! Liberty Mutual provides me with a more coverage and saves me over half of what I was paying.
I also switched my car insurance coverage with Liberty and save over $150 a month and have way better coverage! I am very Happy and would highly recommend.
Worst Home Insurance Company Ever, November, 2018
Worst Home Insurance company I've ever encountered. They will find any lame reason they can to raise your rates. I had two empty buckets outside and their home inspection goons wrote it up as debris. Boom, insurance cancelled. I'm glad I didn't have anything else with these losers.
Utterly, unspeakably awful, June, 2018
Utterly, horribly, terrible on major home owner claims. They delay, delay, delay (it's been 12 months & we still haven't been reimbursed for things we've replaced), then cut you off when the project isn't complete, so you get to figure out on your own how to have a roof over your head meanwhile, paying for that & your mortgage, too. They fling your belongings to a million different vendors, and then let you try to sort it all out. Do yourself a HUGE favor and find a good insurance company with a good agent, even if it costs a little more. Because if you ever need them, they will NOT be there for you. BTW, most of the many people I've spoken to who have had similar experiences have said the experience with State Farm was 180 degrees different than ours.
Will not pay claim, February, 2018
Had a claim to replace roof. Depreciation was withheld, but for over a year the rest of the claim will not be paid. Also you cannot talk to your agent. I even called the office of the president to try to get to talk to an agent and that did not even get my agent to contact me. I would not do business with this company.
terrible and incompetent, September, 2017
Going through Harvey was tough. Filed homeowners claim unrelated to flooding. Gave me a confirmation number and promise to call back within 3-5 days. Nothing. After 9 days I called and was told they were too busy to take my call. I got a response from Fema within 42 hours!!!
Called two WEEKS later. THEY HAD NO CLAIM ON FILE!! My confirmation number meant nothing to them.
That's fine. I will drop these incompetents as soon as Harvey business settles down. Theu made the stress much worse. Wretched service.
Home, June, 2017
I had a house fire in 2012 . It took them a year to close it out . They peace milled it out I had to build so much and they would send a check it took them a year . Send us pictures of what you have done and we will pay that much . The last part took four months to get the money . And the depreciation took a year to get it back . I was totally exhausted, time I was finished . When my policy renewed it double car and home .. run from them ...!,,,,!
Their process cost me unnecessarily., April, 2017
I bought coverage for rental property. The bedroom ceiling fell on a Friday afternoon. Liberty Mutual could not send a representative until the next week. I fixed the ceiling myself so my renters would have a place to live. Liberty Mutual called this a claim so when I changed insurance companies I am having to pay a claim fee. Liberty Mutual will do nothing to rectify the situation.
Don't choose them!, August, 2016
Dropped us by letter in the mail two weeks after we bought out home due to tree limbs being close to our house. Told they would cover us and no inspection necessary. Christy horrible company that does not take care of the customers that pay them.
liberty-mutual-sucks, June, 2016
Customer over 50 years with many policies. Recently had water damage in a rental property and they refused to pay falsely claiming the house had not been maintained. It was over 100 years old and never looked great but they never checked it before they took my money for 11 years. I see why Liberty Mutual is one of ten worst insurance companies. They deserve the title.
insurance is just getting to high, April, 2016
whats going on with west virginia insurance, it keeps going up and up. never had a claim and it still is going crazy. home is paid for and at this rate I dont need insurance
They lost my check and then harassed me, February, 2016
Avoid these guys if you want your sanity. First, they lose / misdeposit the check my security title agency sent them for my premium. Then when they realize what they've done, they tell me it's fixed.... and then follow up with 2 weeks of harassing me. When I try to call into their customer support, I hear them pick up twice, and then hang up. Absolute nightmare.
Great Customer Service, January, 2016
A great company
Unethical behavior from agent, December, 2015
I contacted my agent via email and told her I was cancelling policy. She chose to delay passing on that info to billing and money was taken from my account.
I contacted company and explained situation. After 3 days am still waiting to hear back. Amount owed to me is $100.00
Need to lower all mosts. It a shame that some cust service reps can change your entire perspective about a company in only a few bad choices in wording,
over billing, November, 2015
cost to much
good, July, 2015
review must be at least 20 words long review must be at least 20 words long review must be at least
Good Service, May, 2015
Very good customer service and pricing, especially with the car bundle. They have accident and ticket forgiveness, but nothing more serious.
fine, May, 2015
policy cost, April, 2015
I need to have a policy costing me 1300.00 per year
Excellent company just needing to lower our costs
okay, January, 2014
Insurance Premium Constantly Increasing, December, 2013
I have not had an issue with Libery Mutual, however, the price has increased %30.
Rates higher than NC insurance commission allows
My insurance review, December, 2013
Liberty Mutual offers pretty low cost insurance and are available if I have questions. They have been loyal to me for over 15 years with several different homes.
Just shopping for same coverage at a better price. What I do every year because current policy holder always goes up on coverage.
New Valrico Home, October, 2013
We need a new policy for our new home. Liberty Mutual is like many Insurance company's that are not taking on new policies in FL. They are a great company. Not their fault.
comparison shopping, September, 2013
seniors on fixed income.need a comparison of rates/have neighbors and friends payimg much less than we are paying so need to compare.
can't write any florida policies, September, 2013
Have 2 homes and 2 cars insured with liberty but not writing homeowners in florida
ok, August, 2013
im just looking for a lower rate somethimg that i can afford .my insurance company now is to high.thats why im searching.
Unhappy with company policy, August, 2013
totally unfair for them to stop writing home owners insurance, since there has not been a hurricane in Miami since 2005. We paid exorbitant premiums for HO while the insurance companies such as Liberty reap huge profits writing automobile policies. If they write auto insurance they should write homeowners too. STOP TAKING ADVANTAGE OF THE CONSUMERS.
sept 2013 , August, 2013
i love the company , i love the agent never filed claim on car or house ,have had house ins one yr and car insurance 2 yrs but i cant afford the house insurance at my age, its not the company its the cost.
Elsie Harewood, August, 2013
I am checking for Insurance coverage because Liberty Mutual sent a letter saying, they have decided not to renew our policy.
Homeowner, July, 2013
Liberty Mutual is not insuring home any longer.
Great company, just becoming almost unaffordable., July, 2013
Bought homeowners insurance from them as I have been quite happy with my auto coverage. Have been with Liberty Mutual roughly 9 years I think.
Downside, my homeowners coverage has increased almost 40% without having ever filed a claim.
Had a loss on the auto policy, and consequently paying a bit higher surcharge now, they say due to the claim, OK......So, if I pay a "surcharge" for a claim I had on my auto policy I understand, but, when I ask about why my homeowners is so high, they respond that it is due to all the property claims they ve had...Great!!!! Let those folks pay a "surcharge" as they had filed claims don't make me pay for their claims. Besides.....What do they do with all the cash they get during the many years they collected premiums and we had no hurricanes.... Alicia in 83 to Rita in 2003 / 2004??? Gee that is a lot of premium years with no major payouts !!
cost increase too high, July, 2013
I have been with Liberty mutual for 15 years and the increase for coverage this year increased by $3000.00
Happy with Liberty Mutual but since we moved they are not writing new home/renters policies in Florida
Not insuring homes in Florida
Received notice from Liberty Mutual they are no longer underwriting homeowner insurance policies through no fault of mine, just their company decision.
We have been very pleased with Liberty Mutual over the years. We are looking for price comparisons because the 2 claims we had are the only claims we have ever had and with bad luck they had happened to be back-to-back. Our insurance premium has increased the last two years by over $1000.
HOMEOWNER IS NOT PROVIDED ANY LONGER FOR SARASOTA
COUNTY. I HAVE NEVER CLAIM ANY DAMAGE. THREE TO FOUR MONTHS A YEAR THE PROPERTY IS RENTED. I HAVE NO ANIMALS.
Rate Increased, May, 2013
premiums increased 23% from last year
This company bought out Prudential which was the company I worked for .
Cost, May, 2013
My home and car insurance went up about $400. this year.So we thought we would shop around. the Company itself was great.
I really like my insurance company just looking for cheaper insurance.
They nearly doubled my premium! It went from $583.00 to $1050.00 It seems they want to gouge the people to get even for THE STORM SANDY!!!
Cost going up, April, 2013
Each year the cost of my policy goes up. Would like to see it remain since i'm not filing claims!
Cost, April, 2013
Company was good, but cost increased alot last two years for home and auto with no claims placed.
Cost is too high, April, 2013
I've had this insurance for over 20 years. I never had a claim. The costs just keep getting higher and higher.
Cost reduction, April, 2013
Looking for a less expensive policy with better coverage.
They are pulling out of Florida and have cancelled policies in this state. What a pity that the large companies have been forced to leave
rising costs, April, 2013
Liberty Mutual started with reasonable price and has steadily gone up
Shopping to keep cost down, April, 2013
Each year I make no claims and each year my premium cost increases. Looking for a company that rewards good customers with discounts.
renewal policy is much too much- looking 4 a more reasonable coverage- i won't renew if something better is offered
great Company, April, 2013
I have been with this company since 1992.Never had a problem with them.It is a shame that they are decreasing there homeowners business in S. Florida and I am one of the clients they are eliminating. I am having a difficult time trying to replace my insurance.
liberty mutual, March, 2013
not happy of the prices and their stipulations.
This company dropped us due to the hurricane events of past years evben though we have not had any hurricanes in this area in the last 10 years
Disappointed, February, 2013
I have all my insurance policies, including home owners (4)with Liberty Mutual and I was shocked and very disappointed to receive a letter of cancellation for 2 incidents. Shanme on them for this rewarding of customer loyalty,
Not Renewal, February, 2013
After being with them 15 years for auto and homeowners they have chosen not to renew our policy.
just too expensive, February, 2013
they seem to be a big commercialized company but the cost of the policy is too expensive. and I don't want to pay so much that I could be using it for a car payment
good company, January, 2013
good customer service competitive proces
Not happy, January, 2013
Company dropped me after 25 years and no claims.
Not happy and could not give a reason why!
excellent choice, takes care of their clent very well
I feel policy is too expensive, so thought I would shop arround. We had insurance on our Hawaii home through Costco which there was Ameriquest and was very happy with thier coverage. But we recently sold our home there and moved back to Alaska, we usually travel between Ak. & Hi. 6mon in each state. But we are now just traveling for a few months in the Sataes.
It is a good company
high cost of auto insurance, September, 2012
Escalated a high figure, because an accident of my husband, otherwise it is a good company. we were satisfied otherwise. thanks for the years of service
`, September, 2012
Lib.Mutual does not cover rental in Ga.
homeowners, September, 2012
Prices too high. Customer Service satisified.
we are in process of having large trees removed
need lower rate, September, 2012
If lower rates cannot be found then the alternitives are to stop eating or live without insurance. When insurance companies price you out of the market the choice is mandatory.
Liberty Mutual , August, 2012
We are very satisfied with Liberty Mutual for our home in Georgia. My husband resides in Georgia and I am living in our condo in Panama city Beach, FL.
Liberty Mutual has an excellent claims department.
Rate increase, August, 2012
Quadrupling rates - no claims
good company, August, 2012
They are a good company but want to insure us for more than we want based on under air square feet.
We own the house outright - we feel that 250,000 is satisfactory and would be comfortable with that amount if we had a total loss.
Dropped again in Florida, August, 2012
Great company, just suffering from being dropped because I live in Florida.
NOT HAPPY WITH ESCALATING COSTS, August, 2012
MY TITLE BEST DESCRIBES MY FEELINGS.
Price Jump, August, 2012
Poilcy is essentially doubling from the last time of renewal. I think this is riduculous since my property value has gone down.
insurance change, August, 2012
They are no longer covering our homeowners, without any reason. So we are changing our home and auto to a different company.
Very satisfied, July, 2012
Very satisfied with company, but will like to compare various insurance companies for the best services.
Insurance, July, 2012
Company have very good customer service but shopping around for prices due to high increase in premiums every year
home owners ins, July, 2012
claims paid quickly but cost is high
reasonable insurance, July, 2012
compared to what we were paying the premium was reasonable