1.70 / 5 based on 16 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
Company Information5620 University Parkway
Winston-Salem, NC 27105
(336) 435-2022 (Fax)
Last Updated: 2018-02-19
Company Reviews (16)
The absolute WORST, March, 2017
This is the worst insurance company ever, I am currently filing a lawsuit againt them for damages I received and they do no wanna pay for despite the police report and witness es, you can never get anyone on the phone, they give you the run around only to place you on hold for another hour, I would not recommend this shady company to anyone
Won't Beleive You, January, 2017
We had a foreign insurance scam outfit lighlty hit our car which left a small scratch on our bumper but miraculously totaled their car. Guess who Integon believed? Not their loyal costomer but the scam outfit and they paid to replace their car and doubled my rates.The independent claims adjuster is incredulous and said it was obvious fraud.Just letting you know they will not go to bat for you.
Poor customer service, August, 2017
I bought insurance in beginning June and I asked that it be submitted to DMV. It is August now and still not submitted to DMV. I called several times and Dmv called but nothing done yet.
Not my insurance but.., August, 2017
Ive been on hold for over 1.5 hours trying to see if my claim has been transfered from national. Who owns them. Lady answered once yelled please hold and just put me back on hold. That was 34 min ago.
Awful claims service, October, 2016
Daughter got in front end accident. This happened in May and the adjuster finally came in July to appraise damage. Appraisal came in very low so i got a second opinion There is a lot more damage than appraised. Then they tell me I on top of my $500 deductible that if I use my shop they will only pay 80 percent if I use theirs they will pay 100 percent less my deductible. So finally I am taking my s car on Monday and I will update this when it is done to let you know how it goes.
READ THE FINE PRINT, November, 2017
I bought a integon life policy 35 yrs ago, with my wife being a rider for half my amount. Recently my wife died. After calling their subsidiary co . that now had my policy they declined to honor. in the fine print her rider expired after 20 yrs. I wasn"t aware or notified. They told me that it is not a requirement. Get an lawyer to review any thing they sell you! That's their game in my opinion. I feel like they are con artists. So beware~~!!!!!!!!
BEWARE!~~, November, 2017
NOT A SCAM..I THINK THEY AHVE ONE PERSON DOING ALL THE INSURANCE CALLS..
WAITED FOR 40 MINS..SOMEONE PICKS UP TELLS ME TO HOLD.. SO I WAIT ANOTHER 25MINS AND THEY HANG UP ON ME... SO NOW IM WAITING OVER 2HRS JUST TO GET AHOLD OF THIS CLAIM DEPT...THESE GUYS ARE A JOKE...
terrible, December, 2016
in an accident was not at fault but couldn't prove to them otherwise, they automatically claimed me as being at fault paid for the other persons car and medical and then reformed policy so they did not have to pay me anything for my totaled car. cancelled policy didn't notify me and then reinstated it but I had no insurance for like 5 days. a bunch of shady stuff, just so they didn't have to pay my damages.
CLAIM, September, 2015
GOOD INSURANCE ONLY IF YOU HAVE NO REASON TO FILE A CLAIM.GOOD COMPANY ONLY IF YOU DO NOT HAVE TO FILE A CLAIM
Scams, with no ethics and no values., August, 2017
Since the very first day they recorded, what happened in the accident, they were looking for any little thing, to deny coverage, mine was because they only have my mailing address on file and not the phisical address wich is about 20 miles apart, and. "Cost u less" wich was the broker who filled up the policy did not specify that was critical. I have automatic payments, both my wife and I in the policy, we got the police report of the accident, and driver licence are valids, and still denied. We looking to be able to fill a law suit. Adjuster Jesus Santa Cruz , does not have any ethics as well. They don't want to give you any phone numbers to talk to anyone else.
Good but expensive., November, 2016
Looks good; never had to use it. But it is expensive and has few options to reduce cost.
Prepare for the worst JANUARY 2018, January, 2018
If you are involved in an auto accident with someone insured by integon, please be aware that this group is a nightmare. A drunk driver totalled our car on his 4th dui and went straight to jail. The adjuster, tara, at integon avoided our phone calls the entire first week following the accident. The adjuster's supervisor also avoided our calls. No rental was provided until almost 2 weeks after the accident in which then we were only allowed 5 days because that's all they could afford. The adjuster shifted our case to a total loss adjuster who claim paint chips and a window regulator is the reason why our car that was in above average condition for 11 years old was rated as fair on Kelley blue book. Even after we ran it ourselves with a fair rating, it was still more than he was suggesting. The total loss adjuster, Chris, to be precise, had a very nasty attitude over the phone for absolutely no reason. He was very pompous and pushy. The only decent individual was the medical person, adnan who actually behaved like their job is to treat people fairly. Poor, poor overall service. They are quick to mail a check. But, they will try to screw you over big time and make it seem like they did you a favor. I didn't ask to be hit by your drunk driver.
this is a BS company, February, 2018
they avoid your calls.. if someone hits you with this insurance company don't expect anything from them. claim to not be able to "get a hold" of the insured.
THE WORST INSURANCE COMPANY!!!!!!!!!, January, 2018
VERY BAD EXPERIENCE FOR BOTH VEHICLE I HAD WITHIN 3 YEARS FROM CUSTOMER SERVICE TO POLICY !!!! COMPLETE RIP OFF AND DOES NOT WORK WITH THE PEOPLE AND JUST WANT THEIR MONEY AND PROFESSIONAL AT SENDING YOU TO COLLECTION!!!!!!!!!!!!!!!!!!!!!!!NEVER AGAIN!!