Infinity Insurance Insurance Review & Ratings (2024)

This Infinity Insurance Insurance Review will cover Infinity Insurance Insurance ratings by real users for overall satisfaction and claims, cost, billing, and service satisfaction. The Infinity Insurance Insurance A.M. Best rating is A, and the Infinity Insurance Insurance S&P Rating is A. To compare insurance rates from the best companies in your area, enter your ZIP code below.

UPDATED: Dec 8, 2023Fact Checked

Travis Thompson

Licensed Insurance Agent

Travis Thompson has been a licensed insurance agent for nearly five years. After obtaining his life and health insurance licenses, he began working for Symmetry Financial Group as a State Licensed Field Underwriter. In this position, he learned the coverage options and limits surrounding mortgage protection. He advised clients on the coverage needed to protect them in the event of a death, critica...

Licensed Insurance Agent

Jeff Root

Licensed Insurance Agent

Jeff is a well-known speaker and expert in life insurance and financial planning. He has spoken at top insurance conferences around the U.S., including the InsuranceNewsNet Super Conference, the 8% Nation Insurance Wealth Conference, and the Digital Life Insurance Agent Mastermind. He has been featured and quoted in Nerdwallet, Bloomberg, Forbes, U.S. News & Money, USA Today, and other leading...

Licensed Insurance Agent

UPDATED: Dec 8, 2023

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It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance company and cannot guarantee quotes from any single insurance company.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.

UPDATED: Dec 8, 2023

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance company and cannot guarantee quotes from any single insurance company.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Dec 8, 2023Fact Checked
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Infinity Property and Casualty Corporation (part of Kemper Corporation)

Average monthly rate for good drivers:

$-33

A.M. Best rating:

A-

Complaint level:

Med

Pros

  • Diverse insurance options (auto, home, etc.)
  • Reasonable rates for various coverage types
  • Accessible online tools and customer service

Cons

  • Customer service may vary in different regions
  • Claims processing could be improved based on some reviews

Final Verdict: Review of Infinity Property and Casualty Corporation (part of Kemper Corporation)

Infinity Insurance is a provider of auto insurance coverage that operates in 44 states across the United States. They offer a variety of auto insurance products, including liability, collision, and comprehensive coverage. Customers can get a quote online or by calling the company’s customer service department.

Infinity Insurance offers competitive rates for their auto insurance products, with an average cost of $191 per month for full coverage auto insurance. They also offer a variety of discounts to help customers save money on their insurance premiums.

However, customer reviews of the company are mixed, with some customers reporting positive experiences and others reporting negative experiences. It’s important to keep in mind that the cost of insurance through any company will vary based on individual factors, and customer experiences can vary widely.

If you’re considering Infinity Insurance, it may be helpful to read customer reviews to get a sense of what others have experienced, but it’s also important to do your own research and get a quote from the company to see if their products and services are a good fit for your needs.

What You Should Know About Infinity A Kemper Company

Welcome to our comprehensive guide on Infinity Insurance, a leading insurance provider dedicated to protecting your valuable assets and ensuring your peace of mind. We will delve into the diverse range of insurance coverage options offered by Infinity Insurance, including auto, home, commercial, and specialty insurance.

We will explore their unwavering commitment to customer satisfaction, competitive rates, and personalized service. Our goal is to provide you with in-depth insights and information to empower you in making informed decisions regarding your insurance needs.

  • Infinity Insurance offers coverage in 44 states in the US
  • They have a user-friendly website with an online claims center and live chat support
  • Infinity Insurance provides a range of discounts, including good driver discounts, multi-car discounts, and military discounts

Discover the key features and benefits of Infinity Insurance, such as their customizable policies, flexible coverage options, and responsive claims handling. We will also discuss the importance of evaluating your specific insurance requirements and tailoring a policy that suits your unique circumstances.

To ensure that you are getting the best rates from the top insurance providers in your area, simply enter your zip code below and compare quotes. Don’t leave the protection of your assets to chance – trust Infinity Insurance to provide you with comprehensive coverage and exceptional service.

Infinity Insurance History and Mission

Founded in 1955, Infinity Insurance has a long history of providing quality insurance products and services to customers across the United States. The company started out as Dixie Insurance Company, which primarily provided non-standard auto insurance coverage to customers in Alabama. In the years that followed, the company expanded its offerings and changed its name to Infinity Insurance.

Today, Infinity Insurance is headquartered in Birmingham, Alabama, and provides coverage in 44 states across the US. Their mission is to provide quality insurance products and services to their customers at a fair price, while maintaining high ethical and professional standards.

In pursuit of this mission, Infinity Insurance has developed a reputation for providing affordable insurance coverage to drivers who may have difficulty obtaining coverage from other insurance companies. They focus on providing non-standard auto insurance coverage to high-risk drivers, such as those with poor driving records or a history of accidents.

However, Infinity Insurance is not just focused on serving high-risk drivers. They also offer standard auto insurance coverage to customers with a clean driving record and a low risk profile. In addition to auto insurance, Infinity Insurance also provides insurance coverage for homes, condos, and rental properties.

Overall, Infinity Insurance has a long history of providing quality insurance products and services to customers across the US, with a focus on affordability and customer service. Their mission of providing fair and ethical insurance coverage to all customers, regardless of their risk profile, has helped them to build a loyal customer base over the years.

Infinity A Kemper Company Insurance Coverage Options

Infinity Insurance provides a range of car insurance products and services, including liability coverage, collision coverage, comprehensive coverage, and personal injury protection. They also offer optional coverage such as roadside assistance and rental car reimbursement. The cost of these services will depend on factors such as your location, driving history, and the type of coverage you require.

  • Auto insurance: Infinity Insurance provides a range of auto insurance products and services to customers across the US. These include liability coverage, collision coverage, comprehensive coverage, personal injury protection, and uninsured/underinsured motorist coverage. Customers can also choose to add optional coverage such as roadside assistance and rental car reimbursement to their policy.
  • Home insurance: In addition to auto insurance, Infinity Insurance also offers home insurance coverage for homeowners, condo owners, and renters. Home insurance policies can provide protection against damage to the home and personal property, liability coverage, and additional living expenses in the event that the home becomes uninhabitable.
  • Commercial auto insurance: Infinity Insurance also provides commercial auto insurance coverage to business owners with company-owned vehicles. This coverage can include liability insurance, physical damage coverage, and coverage for employees driving company-owned vehicles.
  • Life insurance: Infinity Insurance offers term life insurance policies to customers who want to protect their loved ones in the event of their death. Term life insurance policies provide coverage for a specific period of time, usually between 10 and 30 years.

Overall, Infinity Insurance provides a wide range of insurance products and services to customers across the US. Whether you need auto insurance, home insurance, commercial auto insurance, or life insurance, Infinity Insurance has you covered. And with a range of discounts available, they make it easy for customers to save money on their insurance premiums.

States Where Infinity Insurance is Offered

Infinity Insurance offers auto insurance coverage in 44 states across the United States. The states where they do not provide coverage are as follows:

  • Alaska
  • Delaware
  • Maine
  • New Hampshire
  • North Dakota
  • Vermont

If you live outside those states, however, you can find coverage through Infinity Insurance. It’s still important to note that the specific products and services offered by Infinity Insurance may vary by state, and some states may have different pricing and coverage options available.

Customers can contact Infinity Insurance or visit their website to learn more about the specific options available in their state.

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Infinity A Kemper Company Insurance Rates Breakdown

The cost of insurance through Infinity Insurance will depend on several factors, including the type of coverage you need, your location, your driving record, and other personal factors such as your age and credit score. That being said, Infinity Insurance offers competitive rates for their auto insurance products.

According to their website, customers can expect to pay an average of $191 per month for full coverage auto insurance with Infinity. However, this amount will vary based on individual factors. To get a more accurate estimate of the cost of insurance through Infinity, it’s best to get a quote directly from the company. Customers can get a quote online or by calling Infinity’s customer service department.

The company also offers a variety of discounts to help customers save money on their insurance premiums. It’s important to keep in mind that the cost of insurance through any company will vary based on individual factors. To get the best deal on insurance, it’s a good idea to compare quotes from multiple providers and choose the policy that best fits your needs and budget.

Infinity A Kemper Company Discounts Available

Infinity Insurance offers a range of discounts to help customers save money on their car insurance premiums. In order to be eligible for these discounts, specific criteria must be met, which may involve factors like upholding a spotless driving history or insuring multiple vehicles under the same policy, including potential Infinity car insurance discounts. Some of the available discounts include:

  • Safe driver discount: Customers with a clean driving record may be eligible for a safe driver discount. This discount is available to drivers who have had no accidents or moving violations in the past three years.
  • Multi-car discount: Customers who insure more than one car with Infinity Insurance may be eligible for a multi-car discount. This discount can help customers save money on their insurance premiums by insuring multiple cars under one policy.
  • Military discount: Active duty and retired military personnel may be eligible for a military discount. This discount is available to members of the Army, Navy, Air Force, Marine Corps, Coast Guard, National Guard, and Reserves.
  • Good student discount: High school and college students who maintain a certain grade point average (GPA) may be eligible for a good student discount. This discount can help students save money on their insurance premiums.
  • Paid-in-full discount: Customers who choose to pay their insurance premiums in full, rather than in monthly installments, may be eligible for a paid-in-full discount. This discount can help customers save money on their insurance premiums over time.
  • Anti-theft discount: Customers who install anti-theft devices in their vehicles may be eligible for an anti-theft discount. This discount can help customers save money on their insurance premiums by reducing the risk of theft or vandalism.

Overall, Infinity Insurance offers a range of discounts to help customers save money on their insurance premiums. These discounts are available to a variety of customers, including safe drivers, multi-car households, military personnel, good students, and more. By taking advantage of these discounts, customers can save money on their insurance premiums while still getting the coverage they need.

Navigating Infinity Insurance Claims Process

Ease of Filing a Claim

Infinity Insurance offers multiple channels for filing a claim, ensuring flexibility and convenience for their policyholders. You can file a claim online through their website, over the phone by contacting their customer service department, or even through their mobile app. This variety of options allows you to choose the method that suits your preferences and circumstances best.

Average Claim Processing Time

The efficiency of an insurance company’s claim processing is a crucial factor for policyholders. While specific processing times may vary depending on the complexity of the claim, Infinity Insurance strives to provide prompt claim resolutions. However, it’s advisable to inquire about the typical processing times for your specific claim type when contacting the company or referring to your policy documents.

Customer Feedback on Claim Resolutions and Payouts

To assess the quality of Infinity Insurance’s claim resolutions and payouts, it’s essential to consider customer feedback. Online reviews present a mixed picture, with both positive and negative experiences reported.

Some customers have expressed satisfaction with the claim resolution process, while others have raised concerns. To make an informed decision, prospective policyholders should gather feedback from various sources and weigh their options carefully.

Unveiling Infinity Insurance Digital and Technological Advancements

Mobile App Features and Functionality

Infinity Insurance provides a mobile app designed to enhance the overall customer experience. The app offers features such as policy management, claim filing, bill payments, and access to important policy documents. Policyholders can easily download the app, making it convenient to stay connected with their insurance account on the go.

Online Account Management Capabilities

Infinity Insurance’s online account management portal empowers policyholders with the ability to access and manage their policies electronically. Through this portal, customers can review policy details, make changes to their coverage, view billing information, and track claims. The user-friendly interface ensures that customers can efficiently manage their insurance needs from the comfort of their own homes.

Digital Tools and Resources

To assist policyholders in understanding their insurance coverage and making informed decisions, Infinity Insurance offers a variety of digital tools and resources. These may include educational articles, insurance calculators, and FAQs. These resources can be valuable for policyholders seeking guidance on their insurance needs and options.

How Infinity A Kemper Company Ranks Among Providers

In the competitive landscape of insurance, Infinity Insurance faces a range of formidable rivals, each with its unique strengths and strategies. Understanding the main competitors provides insights into the diverse market dynamics shaping the industry.

  • Geico: Renowned for its advertising campaigns and competitive pricing, Geico holds a significant market share in auto insurance. The company’s direct-to-consumer approach and extensive coverage options contribute to its strong position.
  • Progressive: Recognized for its innovative marketing and technology-driven solutions, Progressive offers various discounts and perks to attract customers. Its Snapshot program, which tracks driving habits for potential discounts, is a notable feature.
  • Allstate: A long-standing player in the insurance industry, Allstate emphasizes personalized service and a wide array of insurance products. The company’s focus on customer relationships and local agents distinguishes its approach.
  • State Farm: Known for its extensive agent network and personalized customer service, State Farm has a strong presence in auto, home, and life insurance markets. The company’s emphasis on community involvement sets it apart.
  • Nationwide: With a diverse range of insurance products, Nationwide positions itself as a one-stop-shop for various insurance needs. Its branding focuses on reliability and customer-centric services.

The competitive landscape within the insurance sector is robust and continually evolving. Understanding the strategies and strengths of key competitors like Geico, Progressive, Allstate, State Farm, and Nationwide allows companies like Infinity Insurance to adapt, innovate, and carve out their niche in this dynamic marketplace.

Customer Reviews of Infinity Insurance

Customer reviews of Infinity Insurance are mixed, with some customers reporting positive experiences and others reporting negative experiences. Here are some highlights from customer reviews of the company:

Positive Reviews:

  • Many customers report that Infinity Insurance offers affordable rates for their auto insurance products.
  • Some customers appreciate the easy-to-use online platform for getting quotes and managing their policies.
  • Many customers report positive experiences with customer service representatives, who are said to be helpful and responsive.

Negative Reviews:

  • Some customers report issues with claims handling, including delays and difficulty getting their claims approved.
  • A number of customers report issues with billing and payments, including unexpected rate increases and difficulty getting in touch with customer service representatives to resolve issues.
  • Some customers report feeling misled by the company’s advertising or sales tactics, such as being offered coverage options that were not a good fit for their needs.

It’s important to keep in mind that customer experiences can vary widely and that online reviews may not be representative of everyone’s experience with a company.

If you’re considering Infinity Insurance, it may be helpful to read customer reviews to get a sense of what others have experienced, but it’s also important to do your own research and get a quote from the company to see if their products and services are a good fit for your needs.

Frequently Asked Questions

What is Infinity Insurance?

Infinity Insurance is a car insurance company in the US that offers non-standard and standard auto insurance coverage. They also provide insurance coverage for homes, condos, and rental properties.

When was Infinity Insurance founded?

Infinity Insurance was founded in 1955 as Dixie Insurance Company, which primarily provided non-standard auto insurance coverage to customers in Alabama.

Where is Infinity Insurance headquartered?

Infinity Insurance is headquartered in Birmingham, Alabama.

What is Infinity Insurance’s mission?

Infinity Insurance’s mission is to provide quality insurance products and services to their customers at a fair price, while maintaining high ethical and professional standards.

What products and services does Infinity Insurance offer?

Infinity Insurance provides a range of car insurance products and services, including liability coverage, collision coverage, comprehensive coverage, and personal injury protection. They also offer optional coverage such as roadside assistance and rental car reimbursement.

What is the cost of Infinity Insurance?

The cost of insurance through Infinity Insurance varies based on several factors, including the type of coverage, location, driving record, age, and credit score. Infinity Insurance offers competitive rates for their auto insurance products, and the cost for full coverage auto insurance averages around $191 per month.

What discounts are available with Infinity Insurance?

Infinity Insurance offers a range of discounts to help customers save money on their insurance premiums. These discounts include safe driver discounts, multi-car discounts, and bundling discounts for customers who purchase multiple insurance products from Infinity.

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Travis Thompson

Licensed Insurance Agent

Travis Thompson has been a licensed insurance agent for nearly five years. After obtaining his life and health insurance licenses, he began working for Symmetry Financial Group as a State Licensed Field Underwriter. In this position, he learned the coverage options and limits surrounding mortgage protection. He advised clients on the coverage needed to protect them in the event of a death, critica...

Licensed Insurance Agent

Jeff Root

Licensed Insurance Agent

Jeff is a well-known speaker and expert in life insurance and financial planning. He has spoken at top insurance conferences around the U.S., including the InsuranceNewsNet Super Conference, the 8% Nation Insurance Wealth Conference, and the Digital Life Insurance Agent Mastermind. He has been featured and quoted in Nerdwallet, Bloomberg, Forbes, U.S. News & Money, USA Today, and other leading...

Licensed Insurance Agent

Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.

Reviews
for Infinity A Kemper Company

1.97 (288 reviews)
1
March 18, 2024

Gmrtnz13

Do not buy!!!

5+months waiting for vehicle to be fixed Adjuster left &cant help me till November We are in March!
1
September 21, 2023

npm_97

NEVER AGAIN.

Terrible company. Was supposedly sent 2 reimbursement checks for around 2k and I never received them. When I called my agent 10+ times I never heard back. Months later when I finally got a hold of someone, I was told that the checks had been sent out months prior AND cashed. I asked for details and was told they weren’t allowed to give me any. I’ve lost so much money to them and BECAUSE of them over the years. So glad I’m switching soon. Pa...
Terrible company. Was supposedly sent 2 reimbursement checks for around 2k and I never received them. When I called my agent 10+ times I never heard back. Months later when I finally got a hold of someone, I was told that the checks had been sent out months prior AND cashed. I asked for details and was told they weren’t allowed to give me any. I’ve lost so much money to them and BECAUSE of them over the years. So glad I’m switching soon. Paying nearly $300 for what? Absolute trash.
1
September 11, 2023

bakkanorzi

Terrible customer service.

The worst customer service I've ever seen. Their website doesn't work correctly and locked me out. Could not reach a live person on the phone, nor do they respond to emails. Several weeks and I still can't login to pay my bill. I hate this company.
1
July 2, 2023

PELKEY

Deceptive company

This company is horrible:. I tried canceling my policy multiple times. After I would talk to an agent I would get another bill in the mail. After I finally talked to a manager and sent in new proof of new insurance I was told everything was cancelled and good. Then a year later I get a credit reporting letter from them. They are very deceiving and now I can’t a hold of them again about the letter and have to deal with this.
1
June 15, 2023

Lindaa

Becareful look for insurance somehwere else

Please do yourself a favor don't buy infinity insurance at all. I have insurance I pay month to month and now they want me to pay the damages of an accident out of my pocket, not talking about my damages but from the other car so this is unbelievable . They said they can not pay and will not listen to reasons and I also ask I need to talk to another person and not [REDACTED NAME] [REDACTED NAME] that will understand me better since English is not...
Please do yourself a favor don't buy infinity insurance at all. I have insurance I pay month to month and now they want me to pay the damages of an accident out of my pocket, not talking about my damages but from the other car so this is unbelievable . They said they can not pay and will not listen to reasons and I also ask I need to talk to another person and not [REDACTED NAME] [REDACTED NAME] that will understand me better since English is not my firts language but neither do anything. I can assure this company is good as long as there is no problems but when the time to help the insurer comes they like to wash their hands. So we need to say a word so others will not suffer the same. I don't look this is fair so be aware.
1
May 3, 2023

Uknow21

Thumbs down

Poor customer service, poor handling of claims, poor correspondence on company letterhead, failing to properly disclose employee name on said letter, Alliance ala kemper aka infinity are all the same/affiliated, failed to disclose this with customers, this company is just one big failure full of tricks. Violates tthe ADA as they do not reasonably accommodate disabled customers, they just dont care.
1
March 29, 2023

Eva_Moreno_

Review of customer services

It is so hard to get in touch with a live person, website is not friendly. Have customer service for payments at least until 10 pm.
1
December 21, 2022

Jordan_linel

WORST

Worst insurance ever to deal with ! Will take forever to call & dispute check or give info . Would never suggest going through with them . Dealing w this insurance would bring you to wanna make a law suit
1
October 7, 2022

ahmedaldafaae

Very bad company

I have been a customer for Infinity Insurance over 8 years. I lost 2 cars last 4 years because of Houston's flooding seasons. Infinity reimbursement was less than the market values. I tried to negotiate with them but they ignored me. Additionally, they stole $2500 from each check for no reason. It is the worst company I ever dealt with...
5
July 27, 2022

Junk_Hauling_Express

Infinity Insurance is a great company! I highly recommend.

Infinity insurance company is amazing! They have given my company great rates for the last 3 years. He had an auto accident and had to put in a claim. The claim was processed quickly and easily. Great overall experience, I highly recommend this company!
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