Infinity Insurance Reviews
3.17 / 5 based on 12 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
Company Information3700 Colonnade Parkway
Birmingham, AL 35243
(205) 803-8080 (Fax)
Last Updated: 2020-07-28
Company Reviews (12)
Claim Adjuster Hung Up On Me!, February, 2019
My claims adjuster, April Counts, hung up on me! I cannot get answers to my questions. They cancelled my policy for missed payments and then apologized that they made a mistake. I left a message and email on the Supervisors phone and he has not responded (Andrew Avery).
Claim, November, 2018
THE ABSOLUTE WORST COMPANY TO GET HIT BY. Not only did it take them weeks to initiate getting the car fixed, they only gave a 5day rental... and have had the car 5 WEEKS!!! No one will return phone calls and now they are refusing to pay the remainder of the bill that is $1200+!! I plan on letting the world know what a scam this insurance company is!!
claim, May, 2016
this insurance has claim agents that are not professional. I was involved in rear end collision and I have Geico and the person that was at fault has this insurance. the claims representative never called me I had to keep calling her. I have been paying for everything out of pocket for something I didn't do just because the agent was taking her time on the claim now I have to max out my credit cards and wait for reimbursement which will take a while since this company has 0% customer service!!!1
refund policy , stay away kemper/infnity, July, 2020
I sold my car and cancelled my policy. They told my they will refund via sending cheque to my adress.They took one month payment earlier. I have been paying through automatic payment from bank account in time but they dont refund to my account and offering sending cheque to me. I called the customer service they didnt find a solution as well
Stay away , very unprofessional campantly , bad customer assistance (lady closed to phone to my face while I was talking)
PCSB Retiree Insurance, February, 2015
I pay $53 monthly for 50K. I know I can do better than what the school board offers a retiree, or do without
Very good insurance, but needs to stand by there custumer no matter what the other guys says or tries to scam you out of your insurance coverage.