3.72 / 5 based on 133 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
Founded in 1810, Hartford insurance was ranked 78th on the Forbes Top 100 list in recent years. The company is primarily represented by independent agents nationwide, but also provides direct sales through such distinguished companies as AARP. The Hartford is also a leading supplier of financial tools, including annuities, mutual funds and college tuition savings accounts.
Company InformationOne Hartford Plaza
Hartford, CT 06155
(860) 723-4289 (Fax)
Company Reviews (133)
Post term bill for $811, June, 2015
Beware unscrupulous business practices. They sent me a post term bill for an additional 25% of my annual rate because I would not do their audit when my father was in the hospital. To me, it was a penalty for firing them.
Looking for new quotes, February, 2015
received notice that policy was increasing by 40 %though no claims in 10 years
Dissatisfied customer, December, 2015
Involved in an accident where the other driver lost control of their vehicle due to a mechanical problem swerved into my lane and I hit here in the rear. I was initially charged with the accident but was dismissed because of the abundance of evidence I provided to the court. Both of us had hartford insurance. I sent the judgement showing I was not responsible for the accident to Hartford but they still said I was 100 percent at fault. I asked how do I appeal this decision. I was told there was nothing more They could do. If this review could prevent one person from making the same mistake I did, It was worth my five hundred dollar deductible and the time to write it.
Rate Increase, March, 2015
Rate increase 90% in the last year. Other than the increase everything was fine. We acquired Hartford from AARP Insurance.
Good Coverage, November, 2014
Almost all is good. Not overly excited about some of the policy points
HORRIBLE!, October, 2015
I live in a condo. The water line to the toilet broke in the upstairs unit. 56,000 gallons of water literally ruined the interior. Claim service - nightmare from hell! Disgusting, horrible. If you want to visit hell, Insure with Hartford.
Excellent service, August, 2015
I am a salon owner that has recently been burglarized, I had to contact my insurance "Hartford". They were extremely cooperative everything was going the way it should be. When this incident occurred Eloisa Gutierrez help me with this. She is quick and very helpful. She also answers all of my questions. I am now referring others to come here as well.
Happy but Sad, March, 2013
I have been happy with this company until recently. Their rates have doubled in the last two years that is why I am looking for other insurance.
Late and Lousey Coverage, February, 2014
It took ten days for Hartford to get and adjustor out to even look at the car. Once they did, it took so long to get the paperwork for payment that my car rental expired, my car sat ready for pick-up but Hartford had made no payment. A sorry example of customer service and care.
It is time to find lower cost insurance , February, 2015
I switched to Hartford in 2009 because I am AARP member and was hoping that this insurance will be financially reasonable since is designed for the older people. And it was when I started with them. But then year by year my premium was increasing. And when I asked why I always got some bogus excuse. Also when I wanted to insure my "near beach" house my request was denied because it was "too risky". And this year my house insurance jump by almost $300 and they said just because they are not making enough money? So I found another insurance and I am saving several hundreds $$ per year with better coverage. Please shop around - this insurance is rip off after you stay with them for few years.
Hartford Home Insurance, August, 2013
One claim processed in a speedy, professional manner. Courteous service rep. Significant increase in rate for 2014.
Hail Damage Claim - NEVER AGAIN, July, 2015
I filed a complaint with the Department of Insurance in Michigan to request that I receive fair and equitable compensation for damages sustained to my dwelling, structures, and contents as a result of a hail storm that occurred on 5/27/15. The assessment of damages provided by The Hartford Insurance Company were substantially lower than the damages identified by the adjuster and certified HIAAG roof inspector from the Claims Assistance Team. Based on the report by the Claims Assistance Team, there were many items either missed by The Hartford Adjuster and Donan Engineering.
Given the overwhelming evidence from the Claim Assistance Team and the threat of taking this issue to the state’s department of insurance, the Hartford had no choice but to award me the full amount of my request.
By being persistent on my request, obtaining a second opinion, and not taking the first offer, I was able to increase my recovery from $7600.00 to $27,500.00.
TOO MUCH, April, 2014
DONT APPRECIATE THE COST CLIMBING 15% IN ONE YEAR. NOW PAYING AS MUCH FOR HOME INS AS USE TO PAY FOR HOME AND AUTO.
Raised Rates for No Reason, March, 2013
We are leaving Hartford. We just got a letter stating that they were raising our rates more than 25% for the second year in a row. No reason was given. We were with them 6 years and never had an accident. The quotes I'm getting for other companies is less than half of what Hartford is charging. I'm very disappointed in a company I felt was a quality company.
AARP Ripoff, March, 2012
I am 61 years old. I drive less than 2000 miles per year do to health and easy access to shopping. I never drive during rush hour nor at night. I haven't gotten a parking ticket nor an accident in 25 years. The Hartford raised my rates by 30% after the first year. Why? "Because I live in Maryland". Yes this is the truth and their reasoning. Yet,AARP sponsors them????
They love to take your money!, July, 2015
A company can be great at servicing your policy (making changes, etc.), but you don't really know how the company operates until you make a claim.
My advice => AVOID this company at all costs. They will gladly take your premiums for years, but don't try making a claim.
Houses in ALL directions on my street and behind me are getting replacement roofs because of hail damage. Me? NOPE! The difference? NONE of them are insured by The Hartford.
Just giving you fair warning to stay clear of this company.
Good, just expensive, July, 2012
I live in Connecticut and work in insurance, so was happy to support a local company. Great company and reputation, but not very cost effective.
The Hartford, February, 2013
Heavy financial penalty for repair of water damage to home.
Home Owner, February, 2012
Recent increases in premiun are excessive. Premium doubled from prior year. Past premiums were lower than the competion. Customer serve has been excellent.
Never use this company!, February, 2015
I was involved in a hit and run the beginning of January. Luckily I saw and wrote down the man's tag number before he fled the scene & there was also a witness who saw the entire thing and told the traffic homicide reconstructionist that the gentleman hit me. The Hartford was this man's insurance company & since he was at fault & received 2 citations proving as much, I've been going through them to fix my vehicle. I am absolutely astounded by the poor quality of their customer service and the underhanded manipulative ways they keep trying to cheap out of fixing my car. I can't believe how unhelpful and downright rude my claims representative is. They still refuse to put an original manufacturers bumper on my 2011 car. They insist an "after market" bumper is all they will cover despite a significant decrease in safety to my vehicle. Research suggests only OEM parts should be put on cars, due to the precise nature of crash zones designed to protect life and limb in the event of a crash. My husband and I would like to try and have a baby in the near future, and the idea of putting my perfect newborn child in the backseat of my car without all the safety standards that made me purchase my car in the first place makes me cringe. If you are ever unfortunate enough to be in an accident, know this company will willingly, knowingly, sacrifice your safety for their bottom line. As I research, I've also come across many consumer affairs complaints accusing them of bilking the elderly. Considering AARP recommends this company, I find that terribly disturbing as well. At this point, I'm just gathering as much research as I can regarding this shameful company and then I'm going to call my local news station and try to get them to share my story in the hopes of preventing this from ever happening to anyone else. DO NOT USE HARTFORD INSURANCE EVER!!
Officer, January, 2015
They billed our company for two account numbers and I paid them all on time.They should forward one part of the payment to other company,but the never done it! Now 3 months pasted and other company asked me to pay their bill plus later fee! I called Hardford, but no people (3)can speak clear English! So I have to email them and marked"urgent" but no answer so far! So where my money go??? that was $800+!!!!
Price comparison, April, 2013
Hartford is an ecxcellent company but their rates are very high.
homeownerzs, February, 2012
this insurance has been around for years, when i joined aarp this was the only insurance company aapr put me through. the price has aways been good
reason for buying, January, 2012
I bought this insurance through the AARP,so far I am happy with it, since I am on a fixed income and was able to afford the monthly payments.
the hartford, February, 2014
no rewards for no claims
house has too much coverage, May, 2014
dwelling is cover for $207,000. tax acces is 125,000 I can buy any home in our neighhood for
this amount. I would buy another home if we lost this one,I would not rebuild. This amount makes the deductible 2070.!!
Coverage, July, 2013
No longer insure manufactured homes thru Foremost. This is the first manufactured home we've purchased.
u suck, March, 2015
U all suck
Poor value and post term rip-offs, November, 2015
We had Hartford building and workers compensation insurance for 12 years and NEVER made a claim. Despite this over the last few years our premiums have risen substantially and when we finally closed our account with them they decided to hit us with an additional fee for the previous year that we had already paid for when they knew we had downsized for that year. The explanation and breakdown for this additional fee was predictably gibberish because it was BS. Avoid and look elsewhere!
Price too high, October, 2015
The policy price increased a greart deal after we sold our 2nd vehicle. We're on a fixed income & can't afford this kind of increase.
Beware!, October, 2015
Recommended by AARP. Hartford insurance more expensive than other National companies. I have lost all faith in AARP recommendations. Beware
Was cancelled after 1 year with no claims, August, 2015
They cancelled us due to they assessed us as high risk (even when we have not had a claim with the them in one year).
TOO COSTLY, July, 2015
The same coverage is available for less than we are paying
high premiums, April, 2015
Good but premiums too high
Premium Increase in 2015, November, 2014
State of NC Insurance Dept. has set premium for HO-4 at my limit of coverage at 119.00. Hartford wants to charge 153.00 which is a large premium increase and must sign a consent to rate form. Now I know they need to increase premiums but this is beyond what I'm willing to pay unless it is still the best option out there.
Hartford is a good company, but rates have become excessive, especially auto.
it was my grandfather policy he is unable to speak. im staying with him and paying bills was late. mother do not have power of attorney papers so they cancelled him. because they cant speak with him to add my mother or me.
been with the Hartford for about 10 years, August, 2012
I have been with the Hartford for about 10 years and I just want to look around to see how they are compared to uthers.
great, December, 2015
Very good inc. Love my agert very good price can't bet the price.or the service will not go any where esle.
okay, October, 2015
survey could be a little more in depth; too basic; should ask what could make insurance company better to serve customers
WELL SATISFIED, March, 2015
Have never had any problems and price was reasonable
estate property, January, 2015
The hartford is discontinuing coverage as this property is in an estate and the property is vacant.Once theestate is settled the property will be sold
they r a good company
We also recieved multi discounts for our auto policy was and is with them as well. The only reason we are switching is because they no longer write policies for the state of FLorida..
23% increase, January, 2016
I can't comment on their claims processing as we've never filed a claim. No accidents or tickets in over five years; yet they increased our premium over 23%. I received quotes from two other insurance companies for less than I was paying before Hartford tried to increase the premium. Cancelling our policy.
Great company. But just bought a vacation home in FLorida and they won't write new policies any where in the state of FL. Very disappointed in that!
THOROUGHLY DISSATIFIED, January, 2016
Do please NOTE that no where in Hartford's advertisement does it make reference to Matt McCoy being an ACTOR and PRODUCER. As a non-professional actor and director, by virtue of his profession, the ad bears credulity of whether he is a "believer" of what he is saying, or merely acting the role of a long time customer, who is reading a script placed before him, for which he is either getting paid or receiving a free insurance policy. He, along with "supposed" other long time customers give a plethora of kudos, including how "you will never be dropped." Firstly, for the sake of being "politically correct", I shall simply say - that is a bold-face lie.
Additionally, if and when they do not cancel your policy, they end up "screwing" you so badly with outrageous rates, that, instead of them dropping you, you are forced to drop them. For YEARS, I had not only my home, but as many as FOUR vechicles insured by them. Upon a second accident, (they claimed three), my auto insurance was DOUBLED. In attempting, on several occasions, to resolve this matter, it became abundantly apparent that a "policy" that is NOT theirs, is that "The customer is always right" or even partially right. Until I was able to do research, and find a company who truly advertises and lives up to what they offer, I remained with HaR(IP)tfO(FF)d. Upon finding one, I faxed to them all policy papers from Hartford, expressed that I wanted a quote on the exact, same coverage. TWO THOUSAND DOLLARS LESS IN COST, I am more that happy to say that I have found a company who promises what they will give, and give what they promise. They are FRIENDLY, unlike many of the Hartford representatives, south ends of horses traveling north, with whom I dealt, they are REPUTABLE, they are AFFORDABLE! In the meantime, I am also capable and healthy enough to be able to go out and buy my own groceries and walk my own dog!!! :0)
Bill never got sent to collections-Warning!, December, 2015
I had auto coverage for one year. I added my mother to my policy. They charged $50 for the remainder of policy of 2 months to add her. I never got the bill! Nothing in the mail she was ever added. I let the policy expire because they raised my rates at renewal to a ridiculous amount almost laughable and I had no accidents or tickets. I get a letter from a collection agency two months after policy expired demanding payment of the $50 which I never got a bill for. They never called, never confirmed, never sent me a bill. I take great pride in my credit and paying my bills on time. This was an insult to say the least. If you want to be harassed use Hartford. If you want your premium increase by 50% after one year go to Hartford. Will never use them again. I went back to Geico, should have never left. No charge for other drivers to use your car. No false threating letters from collection agencies.
egregious increase in premium, December, 2015
For 6 years I had a business liability insurance policy with The Hartford Company administered by their local agent, Moore & Miller Insurance Agency. My premium was $425/year. Last year they asked for a thumbnail audit, which I provided, and instantly my premium shot up to $6,500/year. I was completely shocked. Even my insurance agent, Priscilla Marks of M&M was shocked by this. I immediately cancelled my policy with them, went across the street and got a new office “premises” policy which is required by my landlord. The Hartford is now asking for $7,800+ as compensation from me and, since I’ve refused to pay, they have turned this account over to a collections agency. I now know that I should have requested a “premises” policy from Moore & Miller instead of what they sold me - a general business liability policy which, I now understand, can be tied to gross annual revenue.
Terrible customer service, December, 2015
My office got flooded by broken pipe on the floor above us. Caused a lot of damage to furniture, carpeting, walls, and electronic equipment. Hartford sent us 2 checks with a breakdown of what checks were for. Third check they refused to give us breakdown, so didn't know how much for damages and how much for income lost. Took over one year and an attorney to finally get the breakdown. Found check just for damages and nothing for income lost. Hartford has admitted they are responsible for income lost, but now putting us through the hoops of requiring multiple income tax filings, A/R for years, etc. We have electronic billing and serial dated pictures of repairs, so simple to show how long it took to get back to full operation and how much income lost. Hartford is just delaying final payment as long as possible-damage occurred 17 months ago. Hopefully resolved in next six months; if not, will have to file a bad faith claim against them.
If you are dealing with Hartford, save yourself some time and immediately hire an attorney.
one thing at a time, June, 2015
good produce, save time and money ,, thank you Harford
Car Insurance Only, December, 2013
We only have our car insurance through them.
i'm looking for a policy that is not quite as exspensive
Looking for coverage for a secondary home in Florida.
Second home insurance, April, 2013
Hartford does not cover homeowners insurance in Florida. Need to find a carrier that handles condo insurance. Also interested in flood insurance.
Hartford, January, 2013
Excellent insurance but they do not cover unoccupied home owners insurance for people selling their homes.
cost of policy went up over 200 dollars
Satisfied , September, 2012
was satisfied with the Hartford and had both auto and homeowners, customer service is good.
Hartford, January, 2012
good Company, would like lower cost still.
average customer service. wait can be long sometimes. good news letters option good info provided.