3.28 / 5 based on 7 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
Company Information1111 Ashworth Road
West Des Moines, IA 50265
(515) 267-5730 (Fax)
Last Updated: 2019-02-05
Company Reviews (7)
Denying claims , March, 2015
I think I will not renew with GuideOne again after having a claim with them. They try to get out of paying based on little facts and have poor customer service and claims adjustors who are very degrading and condescending. I've been treated like a lying criminal at every turn. At which point my "agent" is zero help and actually pointless. I've never experienced such underhanded behavior from a buisness. I very highly recommend another agency.
Great Insurance Company, October, 2016
I have been with GuideOne for 20 years. I have filed about 4 claims over these years and they all were paid. The agent and customer service was always professional and helpful. I can say I have never had a problem with them. The premiums are a little high but I want a company that provides great customer services which is rare today. I have recently learned that GuideOne will no longer be providing auto and home insurance. I know it will be hard for me to find another great company.
GuideOne Getting Worse with New Managment, March, 2018
From what I understand from some inside claims employees, new management that came in last year is totally changing GuideOne. They're changing their market and getting rid of long-time employees that we've worked with for years.