GuideOne Reviews

  • 3.42 / 5 based on 6 Reviews | Submit Your Review
    Satisfaction
    Claims
    Cost
    Billing
    Service
  • Reviewing GuideOne?
    Save up to 75%. Compare Quotes Now!
    •  Privacy & Security Protected

    Financial Ratings

    A.M. Best:A

    Company Information

    1111 Ashworth Road
    West Des Moines, IA 50265
    (515) 267-5000
    (515) 267-5730 (Fax)
    http://guideone.com


    Last Updated: 2018-02-21

    Company Reviews (6)

  • 7 of 7 people found the following review helpful.

    Denying claims , March, 2015

    I think I will not renew with GuideOne again after having a claim with them. They try to get out of paying based on little facts and have poor customer service and claims adjustors who are very degrading and condescending. I've been treated like a lying criminal at every turn. At which point my "agent" is zero help and actually pointless. I've never experienced such underhanded behavior from a buisness. I very highly recommend another agency.

    • Homeowners Insurance
    • Indianapolis, IN
    • Customer for 5+ Years
    Help others find the most helpful reviews
    Was this review helpful to you?
    |

  • 2 of 2 people found the following review helpful.

    Great Insurance Company, October, 2016

    I have been with GuideOne for 20 years. I have filed about 4 claims over these years and they all were paid. The agent and customer service was always professional and helpful. I can say I have never had a problem with them. The premiums are a little high but I want a company that provides great customer services which is rare today. I have recently learned that GuideOne will no longer be providing auto and home insurance. I know it will be hard for me to find another great company.

    • Car Insurance
    • Decatur, GA
    • 58 Year Old Female
    • Customer for 5+ Years
    Help others find the most helpful reviews
    Was this review helpful to you?
    |

  • 0 of 3 people found the following review helpful.

    January, 2014

    • Homeowners Insurance
    • Atlanta, GA
    • 55 Year Old Female
    • Customer for 5+ Years
    Help others find the most helpful reviews
    Was this review helpful to you?
    |

  • 0 of 2 people found the following review helpful.

    March, 2014

    • Homeowners Insurance
    • Newton, GA
    • 35 Year Old Female
    • Customer for 6 Months - 1 Year
    Help others find the most helpful reviews
    Was this review helpful to you?
    |

  • 0 of 2 people found the following review helpful.

    Great Rates, August, 2013

    • Homeowners Insurance
    • Richmond Hill, GA
    • 30 Year Old Female
    • Customer for 3 - 5 Years
    Help others find the most helpful reviews
    Was this review helpful to you?
    |

  • 0 of 2 people found the following review helpful.

    September, 2012

    • Homeowners Insurance
    • Louisville, MS
    • 43 Year Old Female
    • Customer for 5+ Years
    Help others find the most helpful reviews
    Was this review helpful to you?
    |