Grange Homeowners Insurance Reviews
3.38 / 5 based on 14 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
Company Information671 South High Street
Columbus, OH 43216
(614) 445-2428 (Fax)
Last Updated: 2020-03-24
Company Reviews (14)
Increase deductible after filing claim, July, 2017
Grange insurance increase deductible when you file a claim without any permission. They just send a letter to notify you, hey your deductible is increase from $500 to $2500. They don't need signature and no calling.
Do Not Buy From Grange Insurance Co., November, 2016
Grange Insurance is literally the worst insurance company on the face of this earth. I will NEVER return to them! After having them insure my home for 5+ years (with not a single issue), I have come to realize that they only exist to make money and make a fool of you. Their customer service was entirely non existant, they charged us even after we cancelled a policy and they outright insulted us over the phone. I would not trust these folks at all; they have no idea how to run a business or treat other people. Just one example for you: when we called them to inquire about renewing our full year policy or doing a monthly policy since we were about to sell our home, they were utterly useless.They did not explain any of the pros/cons of the options, did not share the differences in pricing, and berated us for asking any questions. Worst team of people and business we've ever worked with.
Con artists, February, 2016
Send you a homeowners bill for a year quote, You pay in full , 90 days later they tell you well we drove past your house and are adjuster deems that you will have to pay an additional $173.00 . What kind of crap this that. Never will get my business again.
Walk away from this company, October, 2014
25 year loyal customer with 2 home claims. Last week Grange decided to not renew my policy. No advance warning, I doubt if they even told my agent.
There should be laws against this type of practice.
Excellent claim processing, July, 2017
I have found Grange to be outstanding in all aspects of a roof claim; speed of contact, helpfulness, courtesy, and honoring the policy. This is my first time ever dealing with a homeowners insurance claim and I was nervous that, as insurance companies can do, they would find a reason to deny the claim. I could not have been more wrong! Seriously, from start to finish Grange was outstanding. OUTSTANDING!
Great Service!, December, 2015
Been with Grange for over 25 years - I've never any problems with any of their services - or when filing a claim.
Great customer service., October, 2019
Sam Ellenburg, adjuster, went above and beyond. GREAT at his job! He always returned calls and emails. He is very knowledgeable and explained my questions to me very well. Ive called him many times and he never sounded like I was bothering him. He sounded very upbeat about his job. At the end of our conversation he would say “Let me know if I can do anything else for you.” Honestly my experience with Mr Ellenburg was one of the best customer service experiences I’ve ever had. Because of him I’ll stay with Grange for a long time. Thank you for the great service.
Great response & coverage, October, 2019
Had claim # within 1 hr of massive tree on my house. Customer service great. Tree company came within 2 hrs and by 11 pm tree off roof and roof tarped. Sam Ellenburg, claims agent was caring responsive and thorough. Never had a claim this large, he walked me through process even recommending roofer who was equally responsive when 2 roofers failed to respond w estimates. Overall satisfaction: 5/5
Wil drop you after first claim., August, 2018
Filed one claim in two years for a small shed fire and they dropped me. Of course only paid a portion of what the loss value was. Always made my payments on time.
Great Claims Response, June, 2016
I had ice build up in my gutters during the bad winter of 2015. In the March thaw, the ice tore off my gutters and destroyed my A/C unit. Grange called me back within 24 hours of filing claim, adjuster came that week, and not only did they pay for new gutter and new A/C, but I also had to update my entire HVAC system since the old one drafted from the floor and there was no return ducts. Since I was out of code and couldn't install the new A/C without new duct work, Grange paid for that as well. All it cost me was my deductible.
Excellent and timely service , March, 2020
Insurance adjuster Alex Lavalle’s knowledge and instruction of the entire process was impeccable. His promptness, thoroughness and professionalism were truly appreciated. He made this experience painless. Thank you Alex
The best agent, January, 2020
San Ellenburg I want to Thank you so much for your patience and understanding throughout this whole process, because of your professionalism you have made what was an extremely overwhelming experience flow effectively. Please forward this email to your supervisor/ manager I want them to know they have an awesome person working for them. Thanks again for everything.
Adjuster , December, 2019
Sam ellenberg was my adjuster and he was fabulous. He was so kind and walked me through everything, with it being my first time filing. He made it easy and simple for me.