3.01 / 5 based on 29 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
Company Information671 South High Street
Columbus, OH 43216
(614) 445-2428 (Fax)
Last Updated: 2020-02-06
Company Reviews (29)
Very bad experience, June, 2017
I had an accident in which the other driver had Grange insurance. It took them close to 2 months to contact me and discuss the accident and then they are only paying for part of the damage not all. It was very frustrating. I had to use my own insurance to cover the rest of the damage caused by their driver and their claims representative were very rude when it comes to discussing the matter.
Increase deductible after filing claim, July, 2017
Grange insurance increase deductible when you file a claim without any permission. They just send a letter to notify you, hey your deductible is increase from $500 to $2500. They don't need signature and no calling.
Do Not Buy From Grange Insurance Co., November, 2016
Grange Insurance is literally the worst insurance company on the face of this earth. I will NEVER return to them! After having them insure my home for 5+ years (with not a single issue), I have come to realize that they only exist to make money and make a fool of you. Their customer service was entirely non existant, they charged us even after we cancelled a policy and they outright insulted us over the phone. I would not trust these folks at all; they have no idea how to run a business or treat other people. Just one example for you: when we called them to inquire about renewing our full year policy or doing a monthly policy since we were about to sell our home, they were utterly useless.They did not explain any of the pros/cons of the options, did not share the differences in pricing, and berated us for asking any questions. Worst team of people and business we've ever worked with.
Con artists, February, 2016
Send you a homeowners bill for a year quote, You pay in full , 90 days later they tell you well we drove past your house and are adjuster deems that you will have to pay an additional $173.00 . What kind of crap this that. Never will get my business again.
Worst Insurance CO by far, August, 2018
I was rear ended and seriously injured by a Grange insured trucking Co that had serious safety violations and should never of been on the highway. The Co. had tags expired for 2 years prior, lots of safety violations ,yet Grange insured them anyway. Been a nightmare and very stressful last 4 yrs filing lawsuits against Grange and we have a jury trial approaching. Grange has a whole team of in house attorneys that fight claims. They are totally unreasonable.. worst insurance around. Their attorneys have openly lied to the Court, encouraged their insured to lie and fabricate Falsified inspection documents, and have committed Fraud on the Court, by submitting counterfeit docs. I feel more victims need to come forward and hire a fighting trial attorney(not a settlement attorney) and sue this dishonest Insurance Co. Knowledgeable victims can also file bad faith lawsuits against Grange( many states have these provisions now), and file complaints with their states dept of insurance oversee-ers
DON'T USE GRANGE!!!, March, 2018
DO NOT USE THIS INSURANCE COMPANY!!!!! We just had a comp claim due to an accident with a deer. The damage was WELL below blue book and yet they REFUSE to repair it. We were advised the adjuster said he was going to total it before he even looked at it. They have NO compassion, they WILL NOT listen to or reason with you. They know they hold all the cards and are powerless against them. They couldn't care less about what you want or need. They ONLY care about what is in their best interests - period!!!!!
BAD BAD GRANGE, SCAMMED ME, January, 2018
I was a customer of Grange for almost 10 years with my business liability insurance. After my rates kept increasing year after year without ANY claims I finally canceled my policy. About 2 months later I get a letter in the mail stating that my account was under an audit...coincidence?!?! They had never done an audit on my account in the 10 years that I had the policy. So after complaining to my former agent (Hausman & Kunklel Insurace in Roselle IL) and to Grange, they required me to present them with all of my subcontractors certificates of insurance and my company books for the last 2 years. This wasted about 15 hours of my time, and for a small business owner that sucks.
They said if I did not comply that I would get sent an invoice for the full year policy premium which would be almost $1,500. This is such BS coming from a large company that is picking on a smaller company just because "they can". Nothing changed on my end at all for the whole 10 years, still no employees, same sub contractors, etc who all had certificates on insurance. They finally said that I owe $247 for the possibility of more risk that they had while my policy was still in place....are you kidding me?!?! That is like ordering a burger, paying for a burger and then the store contacts you several months later to say that they under charged you and now you owe more money!!! This is ridiculous!!! How can I owe more money after my account was closed for 2 months? I WILL NEVER TALK TO ANOTHER GRANGE REP EVER AGAIN. THEY ARE A BIG BULLY TAKING A HARD EARNED PAY CHECK FROM A GUY WHO HAS 5 KIDS.
SHAME ON YOU GRANGE INSURANCE!!!!!
Hard to Find Help, December, 2015
Good luck trying to find anyone to speak to you and answer your questions. My agent was gone for a full 7 days without someone else assigned to handle my claim. When I tried to reach the receptionist to answer some general questions, it would only go to her voicemail. Waste of time and frustrating.
Walk away from this company, October, 2014
25 year loyal customer with 2 home claims. Last week Grange decided to not renew my policy. No advance warning, I doubt if they even told my agent.
There should be laws against this type of practice.
Good company, June, 2016
This company is excellent. Cheap. Kind people easy to work with. They are always kind and take care of their customers needs.
Excellent claim processing, July, 2017
I have found Grange to be outstanding in all aspects of a roof claim; speed of contact, helpfulness, courtesy, and honoring the policy. This is my first time ever dealing with a homeowners insurance claim and I was nervous that, as insurance companies can do, they would find a reason to deny the claim. I could not have been more wrong! Seriously, from start to finish Grange was outstanding. OUTSTANDING!
Great Service!, December, 2015
Been with Grange for over 25 years - I've never any problems with any of their services - or when filing a claim.
Great customer service., October, 2019
Sam Ellenburg, adjuster, went above and beyond. GREAT at his job! He always returned calls and emails. He is very knowledgeable and explained my questions to me very well. Ive called him many times and he never sounded like I was bothering him. He sounded very upbeat about his job. At the end of our conversation he would say “Let me know if I can do anything else for you.” Honestly my experience with Mr Ellenburg was one of the best customer service experiences I’ve ever had. Because of him I’ll stay with Grange for a long time. Thank you for the great service.
Great response & coverage, October, 2019
Had claim # within 1 hr of massive tree on my house. Customer service great. Tree company came within 2 hrs and by 11 pm tree off roof and roof tarped. Sam Ellenburg, claims agent was caring responsive and thorough. Never had a claim this large, he walked me through process even recommending roofer who was equally responsive when 2 roofers failed to respond w estimates. Overall satisfaction: 5/5
Very easy and helpful experience., November, 2018
The claims adjuster helped navigate me through the mess that is a car accident. The advice and knowledge shared made the experience an easy one. Very glad to have a policy with Grange.
They were kind, efficient, and great, October, 2018
I worked with Michael Overton on my claim and he was wonderful. He was kind, quick, and very detailed. He always got back to me quickly, even when I had a million questions. Grange, as a whole, has given me excellent customer service over nearly a decade now. I can't recommend them enough.
Wil drop you after first claim., August, 2018
Filed one claim in two years for a small shed fire and they dropped me. Of course only paid a portion of what the loss value was. Always made my payments on time.
Knowledgeable; make you feel at ease., September, 2019
Very quick with initial call. I received the call from the adjuster on time. I took the car to the body shop, the employee very efficient and cordial. I couldn't be more pleased so far. Thank all of you.
Great Claims Response, June, 2016
I had ice build up in my gutters during the bad winter of 2015. In the March thaw, the ice tore off my gutters and destroyed my A/C unit. Grange called me back within 24 hours of filing claim, adjuster came that week, and not only did they pay for new gutter and new A/C, but I also had to update my entire HVAC system since the old one drafted from the floor and there was no return ducts. Since I was out of code and couldn't install the new A/C without new duct work, Grange paid for that as well. All it cost me was my deductible.
One agent carried the ball, February, 2020
I had a great experience with the 1st agent that contacted me, her name was Jessica Turner. She was prompt in returning calls and e-mails. The great service broke down after my vehicle was totaled. I was transferred to a Jeanette who boasted 21 years of experience, but not much in the way of communication and customer service. I sent proof of tax paid for my replacement vehicle and followed up with calls and emails to Jeanette to be sure it was received. After not hearing I went back to Jessica who promptly took got back to me with an answer. Then the tax reimbursement check amount was incorrect. I tried Jeanette again, but never heard boo, so I went back to Jessica whom apologized for the error and said the rest of the tax reimbursement would come in 3-5 days. Jessica Turner is an asset to Grange and gives clients the reassurance in their insurance company. I have never made a claim before. I am on the fence of keeping Grange for my car insurance. I guess I would need to be assured that Jessica would handle my claim.
The best agent, January, 2020
San Ellenburg I want to Thank you so much for your patience and understanding throughout this whole process, because of your professionalism you have made what was an extremely overwhelming experience flow effectively. Please forward this email to your supervisor/ manager I want them to know they have an awesome person working for them. Thanks again for everything.
Adjuster , December, 2019
Sam ellenberg was my adjuster and he was fabulous. He was so kind and walked me through everything, with it being my first time filing. He made it easy and simple for me.
Made my claim painless , October, 2019
Was hit by one of there customers and they treated me so good and made the whole process painless. They rented me a car and got my truck fixed at a shop of my choosing. Thinking of switching my personal insurance to Grange
Grange commercial rip off, September, 2019
I am the owner of an automotive electronics shop. I have had Grange insurance about 6 years. My policy premium has went up yearly. Last week I filed a claim when I damaged a customers vehicle. The claim was denied. There should be no reason a claim would be denied when I pay for garage keepers that it is supposed to cover damages to customers vehicles. This company is a rip off. My agent that signed me up with them paid the claim out of his own pocket. We will be switching to another company and keeping this agent for sure.
Excellent Claims Response, September, 2019
Everyone we worked with at Grange was amazing. Easy process, no hassles, fast response, profession people. Best experience with a claim ever. Samuel Ellenburg, our adjuster, was wonderful to work with and much appreciated!
They are cheap, September, 2019
They are cheap but you get what you pay for. They will not budge. They claimed I was late every month. Due date is due date one day later is late. They send you a cancellation notice. The lady shamed me like I was a little kid. I've never had a claim with them. Pay my bill every month.
Beware. Grange does not pay claims fairly!, May, 2019
Rear ended by a dangerous truck on Interstate insured by Grange Mutual Insurance. Have been in Court with Grange 3 years now on injury claim. Grange had their insured destroy all the driver logs, inspection reports, then falsify documents to try to cover up the many faulty brake violations. Grange Attorney has lied to Federal Court many times already, and lies ,falsified docs, and fraud are being exposed at Trial. Very Crooked Co.. Grange has a whole staff of dishonest in house Lawyers that fight most all claims, or settle them for fraction of true damages.State of Ohio had to SUE GRANGE several years ago( Google Grange lawsuits), it took all most 10 years in Courts, but Ohio won apx 50 million $$ that Grange had stole from clients. Beware.. this Co does not pay its claims, and rips off most clients!