Florida Family Insurance Reviews

  • 2.21 / 5 based on 8 Reviews | Submit Your Review
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    Financial Ratings

    A.M. Best:B++

    Company Information

    27599 Riverview Center Boulevard
    Suite 100
    Bonita Springs, FL 34134
    (239) 495-4700
    (239) 495-5941 (Fax)
    http://floridafamily.com


    Last Updated: 2019-01-22

    Company Reviews (8)

  • 10 of 11 people found the following review helpful.

    Great coverage and service, December, 2017

    No complaints overall. Great customer service and claims payment received 1 week after reporting the damage. I would recommend to friends.

    • Homeowners Insurance
    • Jacksonville, FL
    • 34 Year Old Male
    • Customer for 2 - 3 Years
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  • 6 of 7 people found the following review helpful.

    Rude , February, 2016

    On the two occasions I have had to deal with them they have been rude and evasive. I realize they want to protect themselves from fraud... However, for those of us who work hard, play fair and pay for decades and then finally need assistance it is disheartening. I would NEVER recommend them.

    • Homeowners Insurance
    • Ocoee, FL
    • Customer for 5+ Years
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  • 5 of 6 people found the following review helpful.

    November, 2016

    premium went up over 15% even though we got a new roof in 2016. Less risk, higher premium, why,why,why

    • Homeowners Insurance
    • Deland, FL
    • 74 Year Old Female
    • Customer for 2 - 3 Years
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  • 5 of 7 people found the following review helpful.

    Settlement not reasonable, treatment rude, October, 2015

    We incurred extensive water damage from a dishonest contractor. Florida Family's settlement is far, far less than our costs. The adjustor is abrupt to the point of being rude. To its credit, the company has offered arbitration. Still, I feel it should not be necessary.

    • Homeowners Insurance
    • Jacksonville, FL
    • Customer for 5+ Years
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  • 9 of 14 people found the following review helpful.

    criminal, August, 2015

    They can out to my house and entered my property with out my permission and saw I had some protection on my roof, I was getting ready to have a new roof put on. They gave me a dead line that I could not meet. Got it done 2 weeks after there dead line. They wouldn't work with me. They just cancelled me.

    • Homeowners Insurance
    • Winter Park, FL
    • Customer for Less than 6 Months
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  • 5 of 8 people found the following review helpful.

    Very bad customer service, February, 2018

    They are very rude on the phone. Going to find another company. They don't know anything about costumer service. They argue,not helping.

    • Homeowners Insurance
    • Miami, FL
    • Customer for 1 - 2 Years
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  • 4 of 7 people found the following review helpful.

    Letdown after Irma, October, 2017

    Adjuster spent all of 10 minutes reviewing storm damage, and complained about his workload the whole time.

    And then of course came the old "we're not going to cover anything because we're slimy dirtbags and we'll parse the language to differentiate from 'windstorm' and 'hurricane'" routine.

    • Homeowners Insurance
    • Altamonte Springs, FL
    • Customer for 5+ Years
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  • 0 of 1 people found the following review helpful.

    Poor Service, October, 2018

    Not a great deal, rates a little lower than what I was paying before but its not worth it poor claims service rude Representatives

    • Homeowners Insurance
    • Tallahassee, FL
    • Customer for 2 - 3 Years
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