Farmers Other Insurance Reviews
1.11 / 5 based on 7 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
Farmers Insurance Company was founded in 1928 as an insurer of privately owned automobiles. Today, the company employs more than 18,000 people, not including hundreds of independent agents. They are the third largest writer of auto insurance policies in the country, with more than 15 million policies currently in force.
Company InformationP.O. Box 4402
Woodland Hills, CA 91365
(323) 932-4266 (Fax)
Last Updated: 2019-03-23
Company Reviews (7)
bull crap, April, 2015
Farmers is full of crap. One of the insured people hit my car then they told me that they were not paying for my damage. Wow, does not sound like anyone that I would do business with. Their representative was a joke and needs more training. I would not recommend farmers insurance to my worst enemy. They are a piece of dog poop.
Customer service is absent, February, 2014
My business signed up with Farmers because in the beginning their customer service and pricing were good. However, now that we have paid up, the customer service is horrible because there is none. Our policy rep and his supervisors won't return calls or emails at all and we have been waiting for 2 weeks now with multiple attempts on our part.
FARMERS INSURANCE IS A JOKE, May, 2013
Had a commerical account with farmers. I had set up auto pay, every month there was an issue on there end i has to call every month. This was an issue for over five months each time i was promised the issue was resolved. Then i find out they have cancelled my policy , because they said we do body work at our business, clearly we do NOT! A farmers agent did do a walk through of our business before the policy was started. they have no idea what they are doing. DONT WASTE YOUR TIME .
Claim still getting handled.. 3 weeks and counting, December, 2014
Their client drove out of an alleyway and collided into my car while I was driving through a main road, as I had the right of way. I have been attempting to expedite the claim by contacting their claims department nearly every day. My insurance company has been hassling them as well to expedite it. The problem at hand being the difficulty in actually getting a hold of their client to provide her statement which, as of now, still has not happened. Their lack of accepting the responsibility has led to me having to depend on others for rides to work (since the front of my car is ruined to the point that it is unsafe to drive). I am an active duty Marine who is currently a Drill Instructor that has a family of 4 young boys and a wife that runs an in-home day care. With my job and hours, I am extremely short on leisure time. So, the time this is pulling from my job and family is becoming more and more inconvenient. These and other inconveniences have been addressed via e-mails to their claims department, which included numerous images taken at the scene of the accident. It is now the 13th of Decemberâ€¦ yesterday marked 3 weeks. Though they had finally contacted me on Thursday morning (through a voicemail so I didnâ€™t get to speak to them) finally accepting responsibility of the accident, I have since been trying to return their call numerous times, in hopes of being provided a rental reservation of any kind and the closest I got was another representative yesterday evening indicating that she sees the claim in their program but says the investigation is still not complete. At this point, my insurance already deemed theirs at complete fault and they had taken responsibility for it on Thursday. Yet, they still have not opted to provide me with any rental or any other assistance. I've been cooperative and respectful towards their company thus far. I feel absolutely disgusted by their lack of attention, competence, and care in this matter.
Forget everything you heard and read this..., October, 2015
Farmers insurance is absolutely the worst, most corrupt insurance agency out there. Several years back I was hit by a young girl driving her parents' car. They had Farmers. I immediately called my own insurance company and told them every detail of what happened. Several days passed and I had heard nothing from farmers. I was informed that they were still waiting on a statement from the girl. Finally, almost a week later, she made a statement that was halfway truthful. I was confident I would be given the money to pay for the damages. However, over the next couple days, she changed her statement. Then called back with a third statement, each one entirely different. Frustrated, I asked Farmers to come inspect my vehicle. They refused, saying it wasn't their responsibly to research.
about a month later I got a letter stating their was not enough evidence to find their client at fault, which there would have been if they had made a good faith effort to inspect my vehicle. Clearly I was t-boned just as I had said. Fast forward a few years later. In a moment of desperation, I took an office position at Farmers. I had been unemployed for nearly 2 months at that point so I did what was necessary. There I learned all their dirty secrets and was dumfounded as to how they were still in business. The reason Farmer's insurance has such terrible customer service is because they are nothing more than an agent mill, bringing in any random Joe they can sucker in and slap some licensing on. They are taped to hit ridiculously high metrics, and when they fail (as 98% do) they are fired and a new 'agent' is brought in. Most only last about 3 months. Upon being fired, the affects are required to pay back their monthly 'salary', which is actually a subsidy or a loan, sometimes leaving them tens of thousands of dollars in debt. The contacts they've secured in their short stint are the kept for additional profit by the agency owner under which that agent was being trained. They don't care if the agent is successful.... They want them to fail because ultimately it's more money for them that way. Furthermore, the agents must adhere to a strict limit on the number of claims paid it. If they go over that limit, they will be fired.Therefore, if you are insured by farmers, you can expect a billion excuses if you ever need to file a claim. They do not caste about their agents and certainly don't care about their clients. You WILL NOT GET PAID no matter how legitimate your claim. DO NOT EVER WORK FOR FARMERS and certainly do not ever buy their over-priced insurance. It is absolutely worthless. GEICO, ,progressive, just about any other company would be a better route.
Farmers- David J. Hinkle, SCLA Senior Claims Rep, April, 2015
We had a flood in our Office building some months back. Our agent from Liberty Mutual came out to property next day to inspect and had an estimate within days. The flood was a result from a faulty sump pump which was the responsibility of our HOA which was deemed liable. Unfortunately, Farmers is the HOA's insurer. David Hinkle, the Senior Claims Representative never came out or had another rep from Farmers inspect the damage to our office suite. The result, a very low ball final estimate. They also took some figures from Liberty Mutual rather than coming out to property. It was basically a desk estimate. Sad. It was like dealing with the "Keystone Cops." How lazy can an agent/company be? In a final word. INEPT!
VERY UNHAPPY, September, 2016
My agent in Palestine mall was so unhelpful and is never there. Every time I try to get a hold of her she is NEVER in her office. My family members have had the same problems that go through her. She is a nice lady but she is not dependable.