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esurance Reviews

  • 3.74 / 5 based on 31 Reviews | Submit Your Review
    Satisfaction
    Claims
    Cost
    Billing
    Service
  • The leading provider of online car insurance policies is esurance, which has built a reputation as an online insurance company that provides fast and easy coverage at the lowest rates possible. The esurance company is not like other insurance providers, and does not have offices or independent brokers. Policies are sold online, not through brokers, and the reduced overhead is how they can offer low rates.

    Financial Ratings

    A.M. Best:A+

    Company Information

    650 Davis Street
    San Fransisco, CA 94111
    (415) 875-4500
    (415) 875-4751 (Fax)
    http://esurance.com


    Company Reviews (31)

  • 7 of 7 people found the following review helpful.

    Horrible claims, May, 2013

    The purpose of insurance is to have assistance in the event of an accident. I was the third person hit in an accident at a stop light. (Someone hit the car in front of them and they, in turn, hit me). Neither car was reasonably insured (one not insured, and the other under-insured). My claim was minimal, but Esurance took five months to follow up on my claim request(s). They did not issue me a check to begin repairs at the auto shop until 3 months after that.

    Although it took eight months for them to send me a $58 check for getting my bumper and frame fixed (ha!), my insurance bill went up immediately. It was this fact that I had to continue to bring up when they questioned whether "I let them know about any incident". It was never in their records, according to them. Yet they "assured" me they were fighting to get info on the un[der]insured drivers who were at fault.

    Cheap insurance is not worth wasting your money on if there is no payment in the event of a true accident. NEVER USE ESURANCE.

    • Denver, CO
    • 36 Year Old Female
    • Customer for 3 - 5 Years
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  • 7 of 8 people found the following review helpful.

    Esurance Is the WORST Insurance CHEAP GARBAGE, July, 2012

    BEWARE OF ESURANCE!!! THEY ARE THE WORST INSURANCE COMPANY I HAVE EVER DEALT WITH.

    On April 13, 2012 I had a not at fault accident where my truck incurred about $2,500.00 worth of damage; First it took until two days ago (10 days short of 3 WHOLE months) to get an appraiser out to look at the damage to my vehicle.

    Then they apprasied my $2,500.00 worth of damage at a little over $1,200.00. My deductible is $1,000.00 leaving me with about $200.00 to fix ,y vehicle. That's not even enough to buy one headlight muchless fix the damage.

    Bottom line, If you want your vehicle INSURED then ESURANCE IS NOT THE WAY TO GO. DO YOURSELF A FAVOR AND DO NOT EVEN WASTE YOUR TIME ON A QUOTE. You get what you pay for in most cases, but I definitely lost money by switching to Esurance.

    ESURANCE IS THE WORST INSURANCE COMPANY ON THE FACE OF THE PLANET. If you have any questions for me or about my experience please contact me at 757-678-6115 or 757-710-1407 and I will be happy to steer you away from esurance as I would never want anyone to go through the horror story that I have with this horrible insurance company.

    • Belle Haven, VA
    • Customer for 6 Months - 1 Year
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  • 3 of 5 people found the following review helpful.

    Rip off!, January, 2013

    They tried to charge me $45.99 for taking my daughter and her car off my policy a week early. Yet they were only going to reduce my premiums by $10 a month without her or her car on the policy. I am now insured with Liberty Mutual for half what esurance was charging me

    • Peyton, CO
    • Customer for 2 - 3 Years
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  • 2 of 4 people found the following review helpful.

    Reasonable cost, poor service and cancelation, February, 2014

    Cost was reasonable. Very long wait times for customer service, every time I called it was at least 10 minutes. Used the annual billing, automatic renewal option. Cancelled policy but company had no record, so no refund for remaining 11 month. Then I received a automatic renewal billing notice for the next year - 11 months after canceling the policy. Do not gin up for annual billing and auto rebelling. It is a nightmare. If eligible use USAA

    • Arlington, VA
    • Customer for 3 - 5 Years
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  • 1 of 1 people found the following review helpful.

    Good beginning, July, 2015

    Esurance was terrific to begin. Everyone was helpful and web site is simple to follow. Unfortunately, this last renewal has my policy going up over 50%. I need to keep looking.

    • Jacksonville, FL
    • 49 Year Old Female
    • Customer for 2 - 3 Years
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  • 1 of 1 people found the following review helpful.

    Review, August, 2014

    Overall, I am very happy with Esurance, except, my rates raised and I cannot afford it

    • Tulsa, OK
    • 53 Year Old Female
    • Customer for 2 - 3 Years
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  • 1 of 2 people found the following review helpful.

    great company, April, 2013

    did not renew my policy

    • Rhododendron, OR
    • 67 Year Old Female
    • Customer for 2 - 3 Years
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  • 0 of 1 people found the following review helpful.

    You guys are Great, May, 2013

    I chose you guys because, your cheap and really nice and helpful!

    Thanks

    • Wasilla, AK
    • 25 Year Old Female
    • Customer for 1 - 2 Years
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  • 0 of 0 people found the following review helpful.

    PIECE OF CRAP INSURANCE, December, 2015

    This company is the worst company I have ever insured with. This company is a sorry, no good; don't give a damn about their customers. Esurance is nothing but a money hungry company. They are quick to take my money but are not quick to make sure my car is fixed. I hate them so much that I'm on a mission to ruin Esurance as a brand. Esurance is the worst insurance company I have ever had to deal with. These guys disgust me. Because of their lack diligence from this company, I have lost my car. They have failed me as an insurer. They are an example of what disappointment looks like. I cannot begin to illustrate my frustration that they have put me through. Never have I experience such hatred for a company. I wouldn’t even give 1 star to Esurance because of how poorly I’ve been treated. I would never recommend anyone to you.

    • Hempstead, NY
    • 26 Year Old Female
    • Customer for 6 Months - 1 Year
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  • 0 of 0 people found the following review helpful.

    GREAT VALUE!!!, September, 2015

    I was with Progressive over five years and paying hundreds of dollars for no reason. Now, that I called around and got quotes, Esurance saved me around $600.

    • Naples, FL
    • Customer for Less than 6 Months
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  • 0 of 0 people found the following review helpful.

    I'm happy, March, 2015

    I'm happy

    • Poughkeepsie, NY
    • 40 Year Old Female
    • Customer for 1 - 2 Years
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  • 0 of 0 people found the following review helpful.

    very good, March, 2015

    Convenient and pleasant to deal with both on line and by phone. Changes to policy are easy to make. Prices are better than I have paid in the past.

    • Gobles, MI
    • 56 Year Old Female
    • Customer for 2 - 3 Years
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  • 0 of 0 people found the following review helpful.

    Renter, September, 2014

    Renters insurance is a must. Just have to find a good company.

    • Lake Charles, LA
    • 38 Year Old Female
    • Customer for Less than 6 Months
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  • 0 of 0 people found the following review helpful.

    very, September, 2013

    a great company

    • Birmingham, AL
    • 48 Year Old Female
    • Customer for 1 - 2 Years
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  • 0 of 0 people found the following review helpful.

    NONE, February, 2013

    Good insurance company

    • Crestview, FL
    • 79 Year Old Female
    • Customer for 1 - 2 Years
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  • 1 of 3 people found the following review helpful.

    August, 2012

    • Manitowoc, WI
    • 44 Year Old Female
    • Customer for 1 - 2 Years
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  • 1 of 1 people found the following review helpful.

    September, 2015

    • Rockford, MI
    • 28 Year Old Female
    • Customer for 1 - 2 Years
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  • 0 of 0 people found the following review helpful.

    July, 2015

    • San Diego, CA
    • 48 Year Old Female
    • Customer for 1 - 2 Years
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  • 0 of 0 people found the following review helpful.

    April, 2015

    • Boynton Beach, FL
    • 55 Year Old Female
    • Customer for 1 - 2 Years
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  • 0 of 0 people found the following review helpful.

    ok, April, 2015

    • Ann Arbor, MI
    • 54 Year Old Female
    • Customer for Less than 6 Months
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  • 0 of 0 people found the following review helpful.

    March, 2015

    • Myrtle Beach, SC
    • 47 Year Old Female
    • Customer for 6 Months - 1 Year
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  • 0 of 0 people found the following review helpful.

    March, 2015

    • Utica, MI
    • 23 Year Old Female
    • Customer for 1 - 2 Years
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  • 0 of 0 people found the following review helpful.

    March, 2015

    • Canton, MI
    • 50 Year Old Female
    • Customer for 1 - 2 Years
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  • 0 of 0 people found the following review helpful.

    August, 2014

    • Kill Devil Hills, NC
    • 60 Year Old Female
    • Customer for 3 - 5 Years
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  • 0 of 0 people found the following review helpful.

    April, 2014

    • Willard, OH
    • 65 Year Old Female
    • Customer for 2 - 3 Years
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  • 0 of 0 people found the following review helpful.

    March, 2014

    • Dundalk, MD
    • 41 Year Old Female
    • Customer for Less than 6 Months
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  • 0 of 0 people found the following review helpful.

    February, 2014

    • Spirit Lake, ID
    • 76 Year Old Female
    • Customer for 1 - 2 Years
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  • 0 of 0 people found the following review helpful.

    Okay, August, 2013

    • Philadelphia, PA
    • 58 Year Old Female
    • Customer for 2 - 3 Years
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  • 0 of 0 people found the following review helpful.

    May, 2013

    • Grand Prairie, TX
    • 73 Year Old Female
    • Customer for 5+ Years
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  • 0 of 0 people found the following review helpful.

    May, 2013

    • Fort Worth, TX
    • 57 Year Old Female
    • Customer for 2 - 3 Years
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  • 0 of 0 people found the following review helpful.

    April, 2013

    • Pompano Beach, FL
    • 34 Year Old Female
    • Customer for 1 - 2 Years
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