Erie Insurance Reviews
3.13 / 5 based on 102 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
Erie Insurance was founded in Erie, Pennsylvania in 1925. The company started out as an automobile insurance provider and branched out over the years to include other insurance products, thus allowing them to better serve their customers. Erie Insurance trains all of their employees to emphasize the companies plan to be Above All in Service. This means that they offer exemplary customer service, as well as fair pricing to ensure that their customers receive the best policies at the best prices.
Company Information100 Erie Insurance Place
Erie, PA 16530
(814) 870-3126 (Fax)
Company Reviews (102)
WORST INS. COMPANY EVER, October, 2015
Let me tell you about Erie Insurance.. Four years ago there was a major storm that came through my town..ALL of my neighbors had their COMPLETE roofs replaced....Not me....This Bulldog insurance company refused to work with any roofer that wanted to replace the shingles, Erie said they would just repair the ones that were broken off...Then after the adjuster "leaving our employ" and the inside adjuster "losing the file", winter came and the following spring, more shingles were missing and the roofer explained they were most likely broke or cracked from the storm and then broke off over winters cold and snow...The last straw came when the adjuster said it looked to him as though someone had broke them off purposely...Meaning me..I NEVER GOT PAYED FOR THE FRONT PART OF THE HOUSE ANYWAY!!! I'm done with this company, they win I lose...But don't say I didn't warn you.....
34 Year Customer, December, 2015
We have been with Erie since we were on our parents policy. We had some damage and to our roof. I called and set up a claim. Someone came out and eventually they denied the claim. FIne. Two weeks later I get a letter stating that the damage must be fixed or we would be dropped. Damage fixed within their window and we just got a cancellation notice stating that the necessary repairs were not fixed. Bull Shit. My agent is worthless and they do not leave a number on any documentation to contact anyone for questions. I feel that we have wasted 35 years of premiums on this worthless company.
home owner, February, 2012
they were OK however, had a claim this summer and then they dropped my coverage on renewal date.that is all
Terrible service, November, 2015
Terrible customer service,terrible communication with members worst experience ever with filing a claim. They severely lack in customer service an calling people back an informing them on claim. Also good luck getting a hold of someone that knows what they are doing!
These people are bad. Dont bother., December, 2015
These people like to collect the money, but dont like to pay. They deny most claims, and force you to fight for coverage. THEY SUCK EGGS
My car caught fire, January, 2016
December 25th 2015 my car caught fire in my driveway, I have comprehensive coverage, but they tell me over & over they are investigating to determine if my coverage will cover the fire, today is January 12th 2016 & still no result. Avoid this shit hole of an insurance company at all costs
premium increased , October, 2015
I did not have any problems with ERie until i got my last bill and i was shocked. I always pay a year ahead and i have never paid late and never claimed anything and also been with them for more then 5 years just to find out that my premiums on my auto went up $100 ..they dont appreciate their good customers, and that is how they will lose me. Other insurances will give discounts every year for beeing a good driver and ERie increases premiums for beeing too good i guess. The reason they said was because my credit went from 8 to 11. Really? If i pay you every year for a whole year what is your chance of not getting my money ? Its frustrating, my credit is excellent and they treat me like this?
I am with Erie bercause..., August, 2012
they have had my car insured for 20 years and I have always found them very good to deal with regarding claims i.e. two encounters with deer. It seemed easier to have car and home insurance in one place.
very frustrated with claim process, October, 2015
I am trying to get a windshield replaced with a camera involved. I have gotten the run around from Safelite, my agent, and the claims appraiser. It is highly unsatisfactory that it should take over a week and a half and I still do not have any hope of having my claim taken care of. Cameras in windshields are not a new invention.
They charge for coverage not requested, December, 2015
When filing a claim, the local agent simply gives you a phone number to call and tells you to handle it yourself. Why then do I need a local agent? Also they keep hassling me for more money when I never requested further coverage. They have turned me over to a collection agency, all for insurance that I never told them I wanted.
Great customer service!!, October, 2015
I enrolled for an auto/homeowner's bundle when my hubby and I were buying our house. It was a whirlwind I hardly remember, but I had selected Plan B for my auto insurance. Due to the timing of everything, I didn't get my first bill until month 3 by the payment terms, so I got a bill for all 3 payments. I called customer service because I figured since I was paying the full amount in my first payment that I wanted to change to Plan A and get the 10% discount. I thought it was going to be a hassle and a battle to get this done due to my experience with other customer service departments, but the lady I spoke with was very friendly and made the changes for me right away. It's very refreshing to have a pleasant customer service experience.
Screwed by Erie, February, 2016
After being Erie customers for 15 years, we filed our first claim for damage...to our RV. They sent out an appraiser that admitted he had no training or experience, yet he approved our claim and told us to start repairs, which we did. Once Erie realized the damage was 10k more than the untrained guy thought, they denied our claim and left us with an unusable RV in worse shape than before. They screwed up and we are now stuck with the bill. They dont return calls, they are t willing to work with their customers, and they had the audacity to say they are 'nice' bc they didnt ask for $250 they initially paid us back. Horrible, horrible experience.
Disgusted with poor customer service, July, 2015
I was in an accident on June 17th. This was my only claim in the 4 years I have been with this company. Because the accident happened out of my home state I was told to seek any available body shop for repairs and that body shop would communicate with Erie. Then Erie changed and decided to send a 3rd party adjuster out. The initial estimate was done; however, due to the nature of my damage a complete estimate was not possible until the body shop did a tear down. On July 2nd my insurance adjuster informed me they would have to send their 3rd party adjust out again to reestimate and it should happen that following day or Monday the latest. After several calls and messages left for different people including the supervisor Ms. Linda Black. I was finally called back on July 8th by someone else and told that my car was being totaled. I was informed that I needed to mail the car's title to them and retrieve my tags from my vehicle. I was also informed that the body shop had cashed an initial check sent to them from my insurance agency. This doesn't make sense to me because I was specifically told that any checks sent to the body shop had to be signed by me before they could be cashed and I never signed any check. I informed Mr. Pulliam of this immediately. He said it wasn't a big deal and I bought plane tickets home to obtain and mail off my car's title and return the tags to the MVA. Since then I have been informed that my lien will not be paid off nor will I receive my settlement balance until Erie gets their check back. After multiple calls to their supervisor Ms. Black as well as my insurance agent. I received a defensive and insulting email from Ms. Black informing me that this is a problem between myself and the body shop, that she will authorize my insurance pay off but I will not get my settlement until they get their returned check.
Erie Insurance Group is Unethical, April, 2012
I have been a customer for 20 years. When I had to file a claim they disappeared off the face of the earth. The adjusters were rude as hell. The claims department would not pay for hail damage. Neighbors on each side of my house had their roofs replaced from hail damage. Erie took my money and ran.
customer for 35 yrs-no claims previously, August, 2015
I have been with Erie for 35 yrs and have never had Erie pay on a claim- on June 30th a hail storm plummted our area-my house was completely trashed-I called Erie that night and started a claim for my home and my rental property- ten days later an adjuster from Eagle came out to see the damage and meet with our contractor-we did not hear anything for about 2 weeks so I called the 800-number to get an update-they then proceeded to tell me that they will be sending out an adjuster-I informed them that I already had one -I was just looking to see how things were going- after 10 or more phone calls- faxing estimates and speaking to their supervisors-I am still at square one- I called my local agent to try and get some results- the storm happened over 6 weeks ago and finally I am going to get another adjuster on Sunday-my roof is leaking and there are holes in my siding-trees were down everywhere-my pool and deck were trashed and I have not been able to open up my front door for the last 6 weeks(I could go on wIth all the damage put it would take forever)as far as I am concerned Erie is irresponsible and what was a stressful situation has been made much worse by their ineffective communication. I only hope that this situation is taken care of soon!!!
Horrible service! Worst ever, September, 2015
Eric ester, claims adjuster who handled my case, was among the worst I have ever dealt with. I left 3 voicemails in the span of a week and I still have not heard from him. Absolutely no communication while my car was getting fixed and no communication after it was done. I hope to never deal with him again, gives Erie insurance a bad reputation.
policy holder, September, 2013
had no problems except that the only claims I had happened to occur in the same year. For that reason my cost for renewal almost doubled. These claims were not caused by my negligence and could not have been avoided so that seems to be unfair to me.
Would not repair damage, April, 2015
Offered only a fraction of the cost needed to repair heavily damaged home; home uninhabitable; would not negotiate; we followed every rule. Needed to spend retirement savings. Run from this company.
Erie Insurance, October, 2015
Very disappointed...worst service I have ever encountered. Took 10 days for an adjustor to show up and evaluate the damage to our vehicle. After the evaluation we were cut a check that would not cover the damages to our vehicle. Numerous attempts have been made to contact erie to obtain an explination without success-just a bunch of voicemails with no return calls. DONT WASTE YOUR TIME OR MONEY!!!
because we no longer have a car and we don't need their auto policy their price increased dramatically
Worst Customer Service, November, 2015
There's a reason Erie is so affordable, they have horrid customer service. To start, god help you if you buy a car any time other than 9-5 monday thru friday, because you can't get a binder once all the insurance agents have gone home. My agent assured me that I would be covered, only to call me back and tell me that I'm actually not covered. The level of unprofessionalism is astounding to me. I will go literally anywhere else at this point because clearly, you get what you pay for with Erie.
policy holder, January, 2012
would not recommended,would love to find a more affordable,customer service friendlier company.I would not only consider to change car insurance but also homeowners
Worst Car Insurance Company Ever!, February, 2016
There's a reason Erie is so affordable, they have horrid customer service. The level of unprofessionalism is astounding to me. I will go literally anywhere else at this point because clearly, you get what you pay for with Erie. My Agent in Glenview was so rude & extremely impatient and demanding to me. Very unorganized, I had to ask for them to even send a car insurance card. They provide you a piece of paper, no card to put in a decent cover, nothing!! I will put the word out how bad this place IS and my car insurance has be cancelled Feb 2016!!
Trying to deny claim, September, 2015
April 20th there are several reports of hail in our area and neighborhood. Several of our neighbors had their roofs replaced within the next month of the storm but we were out of town a lot directly after and then most of the summer it did not rain so we decided to wait until now to contact our agent to file a claim. They are claiming there was no hail reported even though the national weather service shows hail for that day. They have been very rude and are not listening to us when we talk to them. Changing immediately if denied these guys are jerks.
Was very satisfied, great rates, July, 2015
Had an excellent agent. No complaints.
referral, August, 2012
These folks where referred by my father in law. if could change I would because always changes rates without notice. don't always get straight answer.
great insurance company, October, 2014
through 6 years of coverage, my agent has always been available to answer any of my questions or give me the best recommendations.
Very Good Local Service, April, 2014
Am changing companies due to relocation from Pa to Fla and agent not able to transfer.
Best insurance, January, 2014
Had Erie for years and cannot find better.
Great!, April, 2013
Love this company. I just have to leave them as they dont have coverage in Colorado.
If we can reduce the cost for the same coverage, we will stay with Erie.
Erie Insurance, May, 2013
Very Good company. Does what they say they will do.
Never had a problem in 28 years.
Price checked and always in line.
Wouldn't cover storm damaged roof., April, 2016
We had storm damage to our roof which was confirmed by 5 different roofing companies. However, Erie brought their own roofer, who insisted that our 20 year old shingles were "defective", and the were only going to over $600 worth of damage when all 5 of our roofer, and his roofer as well, wanted us to replace our roof to the tune of $12K+. Our deductible was $2500. And the premium has nearly doubled in the last 6 years, so it's time to find a new company.
Terrible, unprofessional customer service, February, 2016
Worst customer service I have ever encountered. Extremely unprofessional, disrespectful, and outright incompetent. I was involved in an accident caused by one of their insured (front door sheared off in parking lot while I was trying to get in car) and had to go through my own insurance (State Farm) because the car was undriveable and no one from Erie would return my calls to initiate the claims process. It took 2 months of repeated calls, emails, and documentation to even get them to take a recorded statement from me. Once they did this, it became clear that the other party had submitted a false statement; my claim was denied and we had to go through inter-company arbitration. I am still considering legal action and would strongly advise against trusting Erie with your insurance needs.
Arrogant Erie employee, February, 2016
The Erie employee for the state was condescending, arrogant and disrespectful. Not trustworthy. A poor listener and showed no empathy.
HARASSMENT!!!! I GIVE 0000 STARS, February, 2016
I WAS A DEDICATED CUSTOMER OF ERIE SINCE 2001 OR 2002....I PURCHASED A NEW CAR IN DECEMBER 2014 AND I WAS RELOCATING - AND I NEVER HAD AN ACCIDENT EVER! WELL THEY WANTED TOO CHARGE ME MUCH MORE THAN ANOTHER INSURANCE COMPANY SO I SWITCHED - MATT CONDON (MARYLAND OFFICE) HARASSED ME AND HE REFUSED TO END MY POLICY - HE WAS RIDICULOUS....I COULDN'T BELIEVE IT - STAY AWAY FROM ERIE......
Terrible service, I would rate zero stars., January, 2016
Worst insurance experience ever. No support. Adjuster was so slow I asked about further damage due to leak and I was told to "hang loose". Called a manager to complain and my call was never returned. I can't wait to switch to a different insurer.
Drivers without accidents have to pay more , January, 2016
I have an Erie insurance for almost 1 year. I had no accidents or tickets but they still raised my total annual premium. Now I have to pay $70 more than last year. What is this for? How much more would I have to pay if I had an accident ? Besides I drive only 6.000 miles a year. It sounds, no matter how good driver you are, you will pay more anyway.
Customer service is terrible, January, 2016
As a claimant they treated me so poorly it was unbelievable. It took nearly 5 weeks to get a response on a claim to repair my house from a water leak. They did not return phone calls or emails Ina timely manner. Insurance adjuster was Ms. S. Parulski and she was comp,Evelyn unresponsive.
They take your money & ignore u when u need help, January, 2016
Agent was oh so friendly until it came to asking for assistance on a claim. Then he was "researching" for months when I thought a claim was filed only to find out he never even submitted info on the claim. Glad handing double talker. Stay away!
Policy cost good, Policy Service POOR, January, 2016
I guess you really do get what you pay for. Never had so much trouble in my life. Did not want to pay even initial emergency room bill, handled rest of the 3 operation injury goofily
THEY DO NOT LIKE WHEN YOU FILE A CLAIM, January, 2016
I have been a customer of Erie for 10+ years, for both auto and home. Recently my home was burglarized, a lot of valuable items were taken. I called the police, they came saw and made a report, true the police report was not complete, yes that did take a little longer then necessary. Well the problems started the minute I filed the claim, the adjuster asked for the police report a inventory list and authorization to do a credit check? Well the process has dragged on now for 7 weeks and counting, the adjuster kept using the police report as a excuse, then she stated the vendor was having trouble pricing out some of the items. Like any normal person I called my agent, hoping they could find out what the REAL problem was. That was not really helpful. next I tried calling the adjusters supervisor, on the 8th of January, his voicemail claimed to be the 7th, well that was of no help, finally heard back from him on the 11th. At this point not feeling to sure of the the adjuster Sheila Eisele, or her supervisor Mathew Miller, I decided to call my agent and get the phone number of their boss. WOW My spouse called Mr. Kerry "I DONT CARE" Ritchey, after giving Mr. Ritchey his name and the claim number, Mr. "I DONT CARE" asked for a moment, after returning to the line, my spouse tried to explain the reason for calling, then ask why it was taking so long, as expected Mr. "I DONT CARE" tried to cover for his people. This is were the whole problem started when my spouse confronted him about the work ethic of his people having a direct reflection on him, Mr. "I DONT CARE" lost it, he became argumentative and combative to the point of threatening that their is a "special investigator" who needs to finish "his investigation" among other things this man spewed was our favorite the famous "I DONT CARE" well that was the first truth we heard from anyone at Erie which means he did a great job training his staff to just work under the "I DONT CARE" code of conduct.
always have been happy with them until recently, September, 2015
Recent inquired about there raising costs compared to other companies and they are taking their sweet time getting back to me. I have made 2 claims throughout the years and they handled them fabulously.
Erie has treated me right, August, 2015
I've had Erie for over 6 years now and really like them. I've had to make a few claims, but they were terribly big. Their rates do increase over time. Mine have raise quite substantially so I am now seeking another agency. I hope the one I find is affordable and has as little hassle as Erie has given me. I also love the included glass coverage for my autos!
Great company, February, 2013
My experience with Erie Insurance has been wonderful. Thank you
Seeking Savings, September, 2012
I have been somewhat satisfied with my present insurance company. However, I would like to save some money on my future premiums.
I am looking for insurance for rental property. I am completely satisfied with Erie insurance, haven't even contacted Erie, yet. Thought I would check here first.
They were great toe but dropped me
my house, December, 2014
great coverage but too high of cost
WAs with Farm Bureau but they seem to be selling mostly life insurance now, good people though
great company to deal with and very helpful agent
love our agent, November, 2013
Our insurance agent is the best
Need quote from other carriers. Had 2 claims in past 2 years. Only claims since I mover into the home in 2003
Erie Insurance, April, 2013
I have Erie Insurance in PA. However, Erie does not cover homes in Florida. My husband and I are interested in buying a condo there as a winter home
no reason not to like Erie, July, 2012
I have no reason not to like Erie but I am looking for cheapest cost for all of our insurance.
Erie refuses to cover costs., May, 2016
Oh, my... what a shock. Had a tornado touch down in my area past June. Three contractors said I had serious damage. They said the roof was badly damaged. Erie came out 5 months later and could not deny that drip edge and flashing were terribly damaged. They said the roof had no damage. They allowed a number of shingles to be replaced around the severely damaged drip edging. No contractor wants to try to match these shingles as I would have a messy looking roof. Contractors have found damage all over the roof. In addition, Erie said the damage to my shutters was not caused by the storm because hail falls straight down and I have an over hang around my house. I guess they can't figure out that during a tornado there are high winds and the hail comes from every direction. Someone's recycle bin hit my house with such force it sounded like a gun shot. So Erie did cover the flashing and drip edge and a few minor things, but will not pay for the roof, shutters and other damages. I am old and they spoke to me with force even an adjuster raising his voice to me. There is also other damage to my home that Erie didn't even acknowledge. My claim is still open and I must say, they are seriously backing away from this one. Someone told me the only way Erie will fully honor a claim is if the roof totally flies off or if parts have gone missing. And it is very true. They DO NOT match products. If they feel part of your roof is in need of repair you had better understand that matching shingles is rarely possible.
Poor Service / Poor Communication, April, 2016
Multiple agents across this carrier are just not very good at what they do. Failing to bind coverage on multiple occasions, problems with payment processing, and an overall feeling that I was bothering them when I sought service. It was an easy decision to go elsewhere. Very frustrating to deal with - I'm surprised so many people use them. Insurance is a commodity - so the business is about convenience, service, and relationship. Erie failed on all these fronts.
Avoid , April, 2016
Had insurance policy with them for almost 4 years. No accident no claims. Then I forgot to renew the policy (in fact I was so busy with family and work related issues) and the send a note to MVA. Paid the fine. Then next year I told me that I will switch providers. I was harassed by them with phone calls and emails. Eventually switched and then they say that they were not notified on time.... Terrible customer service. Prepared to be harassed by them
satiusfied, April, 2016
This company has been my auto insurer for 20+ years and has been exemplary in customer service, claim handling, and bundleing prices
Stay away!!!, April, 2016
The worst insurance company ever!!!!! I've never never ever experienced such a bad customer service!!!!!!!! My agent Deborah never picks up the phone, never calls back!!! I left many voice messages but she never called back! they just keep transferring to one another!! After I called millions time to ask when they gonna send me money to fix my car they just said to call to my insurance if I don't want to wait. WTF??? Their customer hit my car and now I need to go to my insurance?! It's just a question of $350!!! It's ridiculous. Every call to that company is a torture for me - they are just so rude and don't try to help.
Dont buy Erie!, March, 2016
They denied us for hail damaged when neighbors with different insurance company got new roofs. then we got wind damage and they only agreed to pay for missing singles replacement which is under deductible so it means they will not pay any cents. So don't buy this insurance, you might save money on cheaper payment but they will not pay any claims unless you have 100% damage and you have no roof to live under!
Watch out for this one., March, 2016
Watch out for this company they will write a policy and insure someone without their consent or signature. Then they say you need to go to the people that signed you up with them. They say they don't want to get involved.
Non-Renewal, March, 2016
Been with Erie Insurance for around 14 years faithfully paying all those years. Received a "Notice of Non-Renewal" in the mail yesterday. Reason for non-renewal was due to "claim frequency". One small claim due to wind storm was made in 2009, and a claim in the spring of 2015 that was caused by ice build up during the long winter. Seems Erie Insurance is interested in getting your premiums, but god forbid you actually have to make a claim, they'll drop you in a heartbeat!! I would strongly recommend you find a different insurance company to give your hard earned money to!
Customer service was very poor. , March, 2016
My claim was not resolved even after I provided all documentation and phone & recorded interviews requested by the insurance adjuster. No explanation or follow up on my claim- still waiting to hear if it was accepted or denied after 1 year and 4 months. I was a client for over 20 years and I am very disapointed. I will not recomen Erie Insurance to anyone.
Extremely Poor Service, March, 2016
Do not use this company! They send adjusters out to mislead you. Then when the problem worsens because of them misleading you they turn their back and refuse to rectify the situation. I'm sitting exposed to black mold and over $12,000 in damages at this point! They completely screwed my family over and now I have to hire a lawyer. Plus the supervisor I talked to this morning laughed at me and the situation we are in. When I asked for his supervisor number he rattled off the number so fast and wouldn't repeat the number and hung up on me. This was the rudest and most disrespectful experience I've ever had with an insurance company. We are switching everything from them and will tell the world what they did to my family!
rates are high, February, 2016
I had two cars and a four wheeler insured, the four wheeler was on there since 2004 so i decided no since in wasting money since it was 12 years old now and wasn't worth much anymore to cancel it and save a $125 a year. Well guess what, my insurance went up $12 more a year and no coverage on the 4 wheeler now. When i questioned it they said it was because we had a rate lock until you change your policy. B*LLSH*T!!!
Awful, Awful, Awful, Awful!, January, 2016
I was rear-ended, the lady who hit me has Erie Insurance. I was at NO FAULT they gave me a rental car for 4 days, which was extended to 6 days. The car appraiser, said I could send a text message of my title with my name on it and the registration, he could send my check. Weeks with no check no car struggling finding a way to work, I finally get a hold of him the reason I didn't get my check was because I never mailed my title. So I do so, then I get a call they are sending it back because it wasn't notarized. Over a month later as of now, i still have no check. I was hit with no fault, this Insurance company is RUTHLESS.
Adjuster "ASSUMES", December, 2015
Filed a claim on November 17th due to an electrical issue in my home. Received a letter dated December 4th saying that my Adjuster assumed I didn't wanna follow through with my claim anymore. Because I have been working 6-7 nights a week and some 12 hour nights! And haven't been able to fill out the replacement value for the items I just had delivered. I just was able to buy food yesterday to but in the Fridge that was just delivered on Monday! I don't even have my Furnace fixed yet from this mishap and he wants to deny my claim that has been less than 3 weeks! If your Agent wants you to switch say NO!
Best insurance company, March, 2015
Best insurance company, March, 2015
my option, February, 2013
Cost went up, November, 2015
story behind the story, October, 2015
More About Erie Insurance
Erie Insurance currently serves 11 states: Illinois, Indiana, Maryland, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Virginia, West Virginia and Wisconsin. They offer several different insurance products, including:
- Automobile Insurance
- Homeowners Insurance
- Personal Property and Liability Insurance
- Life Insurance
- Business Insurance
There are a number of different discounts available through Erie Insurance, all depending on various factors, as well as the type of insurance that you have through them. For example, you can receive discounts on your automobile insurance and homeowners insurance for the following reasons:
Automobile Insurance Discounts - safe driver, multi-car, age 55 or over, passive restraints, anti-theft devices, anti-lock brakes, multi-policy, longevity, payment plan, life multi-policy, youthful driver, auto accident prevention course, college student, driver training, and reduced usage
Homeowners Insurance Discounts - multi-policy discount, life multi-policy discount, fire and/or burglary alarm system credit, sprinkler system credit, new home discount, and an age of insured discount
The Erie Insurance website contains information about all of their policies, as well as on the discounts that they offer on those policies. You can also find a local Erie Insurance agent, receive an online quote, pay your bill, and file a claim online.