Erie Insurance Reviews
2.60 / 5 based on 181 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
Erie Insurance was founded in Erie, Pennsylvania in 1925. The company started out as an automobile insurance provider and branched out over the years to include other insurance products, thus allowing them to better serve their customers. Erie Insurance trains all of their employees to emphasize the companies plan to be Above All in Service. This means that they offer exemplary customer service, as well as fair pricing to ensure that their customers receive the best policies at the best prices.
Company Information100 Erie Insurance Place
Erie, PA 16530
(814) 870-3126 (Fax)
Last Updated: 2019-07-25
Company Reviews (181)
Great until you have to make a claim, May, 2016
I have had both HO and car insurance for over 15 years with Erie. I recently had wind damage to siding of my home causing inside water damage. Erie only wanted to pay for the 2 or 3 panels of cracked siding (basically a patch job) on that side of the house. They referred me to the matching exclusion in the policy. I did not expect Erie to pay for siding of the whole house (just that one wall) but they wanted to pay for just a patch job. THIS IS UNACCEPTABLE and may affect the value of the house. This is not what I would call good coverage and will not be renewing my policies with Erie.
THEY DO NOT LIKE WHEN YOU FILE A CLAIM, January, 2016
I have been a customer of Erie for 10+ years, for both auto and home. Recently my home was burglarized, a lot of valuable items were taken. I called the police, they came saw and made a report, true the police report was not complete, yes that did take a little longer then necessary. Well the problems started the minute I filed the claim, the adjuster asked for the police report a inventory list and authorization to do a credit check? Well the process has dragged on now for 7 weeks and counting, the adjuster kept using the police report as a excuse, then she stated the vendor was having trouble pricing out some of the items. Like any normal person I called my agent, hoping they could find out what the REAL problem was. That was not really helpful. next I tried calling the adjusters supervisor, on the 8th of January, his voicemail claimed to be the 7th, well that was of no help, finally heard back from him on the 11th. At this point not feeling to sure of the the adjuster Sheila Eisele, or her supervisor Mathew Miller, I decided to call my agent and get the phone number of their boss. WOW My spouse called Mr. Kerry "I DONT CARE" Ritchey, after giving Mr. Ritchey his name and the claim number, Mr. "I DONT CARE" asked for a moment, after returning to the line, my spouse tried to explain the reason for calling, then ask why it was taking so long, as expected Mr. "I DONT CARE" tried to cover for his people. This is were the whole problem started when my spouse confronted him about the work ethic of his people having a direct reflection on him, Mr. "I DONT CARE" lost it, he became argumentative and combative to the point of threatening that their is a "special investigator" who needs to finish "his investigation" among other things this man spewed was our favorite the famous "I DONT CARE" well that was the first truth we heard from anyone at Erie which means he did a great job training his staff to just work under the "I DONT CARE" code of conduct.
Poor Service / Poor Communication, April, 2016
Multiple agents across this carrier are just not very good at what they do. Failing to bind coverage on multiple occasions, problems with payment processing, and an overall feeling that I was bothering them when I sought service. It was an easy decision to go elsewhere. Very frustrating to deal with - I'm surprised so many people use them. Insurance is a commodity - so the business is about convenience, service, and relationship. Erie failed on all these fronts.
Terrible, unprofessional customer service, February, 2016
Worst customer service I have ever encountered. Extremely unprofessional, disrespectful, and outright incompetent. I was involved in an accident caused by one of their insured (front door sheared off in parking lot while I was trying to get in car) and had to go through my own insurance (State Farm) because the car was undriveable and no one from Erie would return my calls to initiate the claims process. It took 2 months of repeated calls, emails, and documentation to even get them to take a recorded statement from me. Once they did this, it became clear that the other party had submitted a false statement; my claim was denied and we had to go through inter-company arbitration. I am still considering legal action and would strongly advise against trusting Erie with your insurance needs.
They take your money & ignore u when u need help, January, 2016
Agent was oh so friendly until it came to asking for assistance on a claim. Then he was "researching" for months when I thought a claim was filed only to find out he never even submitted info on the claim. Glad handing double talker. Stay away!
Erie Collections Scam, August, 2016
After 4 years of coverage on home, auto, life and business, i went with another insurance company due to Erie costs doubling with no explanation, when i asked why rates doubled in two years with no claims they said ..we can find you a lower rate... bad business.... so I cancelled my policies, 1 year later i received a bill from collections for a policy that I cancelled, they said I had to pay it. I explained that it was cancelled and they still proceed with collections. This scam happened again 4 months later. I sent policy declaration pages for the company that took over coverage and they backed off.
very frustrated with claim process, October, 2015
I am trying to get a windshield replaced with a camera involved. I have gotten the run around from Safelite, my agent, and the claims appraiser. It is highly unsatisfactory that it should take over a week and a half and I still do not have any hope of having my claim taken care of. Cameras in windshields are not a new invention.
Too Great a Risk to Keep Erie Insurance, August, 2017
Because terrible things can happen, such as the total loss of a home due to fire, tornado or other disaster, a homeowner must be able to trust the insurance company providing that coverage. I have lost my trust and confidence in Erie Insurance for providing that coverage, and the risk with continuing with them was too high. After many years with Erie, my first and only claims experience with them was the most negative experience with any company I have had in my 60 years. This all started when they denied a claim for hail damage to my roof while every house surrounding me had their entire roofs replaced. None had Erie insurance. But the worst part is what Erie put me through when I politely disagreed with their decision. Their claims agents were horrifying to deal with, and the corporate office made it clear they could care less if they lost me as a customer. It is clear that the stockholder is important to this company but not the customer. Ironically, I found out Erie actually did replace just a few roofs even as a claim supervisor stated there had been no damage ANYWHERE in my community. In addition, one of their independent sales agents volunteered that he had seen all the pictures of roofs in my community (including the ones that were replaced) and that he “didn’t see enough damage to replace the roofs on any of them.” Which means Erie was at least selectively replacing roofs using some unknown metric (e.g. choosing a percentage to replace), or at worse using some prejudice to determine whose roofs to replace. So I strongly warn others to not buy insurance from Erie, which markets itself as a “Service” company but which turned out to be the most negative support and customer service experience I’ve ever had. God forbid if my house had burned down or some other disaster destroyed it. My family is much too important to take a chance like that.
Wouldn't cover storm damaged roof., April, 2016
We had storm damage to our roof which was confirmed by 5 different roofing companies. However, Erie brought their own roofer, who insisted that our 20 year old shingles were "defective", and the were only going to over $600 worth of damage when all 5 of our roofer, and his roofer as well, wanted us to replace our roof to the tune of $12K+. Our deductible was $2500. And the premium has nearly doubled in the last 6 years, so it's time to find a new company.
Beware, will fight to pay insurance claims , June, 2016
Wife was in car accident 4+ yrs ago. Multiple surgeries, driver at fault underinsured. Still fighting for Erie to pay for underinsured part years later. Beware of going with them..
Customer service is terrible, January, 2016
As a claimant they treated me so poorly it was unbelievable. It took nearly 5 weeks to get a response on a claim to repair my house from a water leak. They did not return phone calls or emails Ina timely manner. Insurance adjuster was Ms. S. Parulski and she was comp,Evelyn unresponsive.
They charge for coverage not requested, December, 2015
When filing a claim, the local agent simply gives you a phone number to call and tells you to handle it yourself. Why then do I need a local agent? Also they keep hassling me for more money when I never requested further coverage. They have turned me over to a collection agency, all for insurance that I never told them I wanted.
Goodbye Erie forever, June, 2016
There was a hail storm in our area. The whole street has to replace their roof. We hired 2 independent certified roof inspectors checked and approved the damage, but Erie adjuster said that it was damage by other than hail storm. So, our roof was spare from all hail storm because we are covered by Erie. We have a feeling that very little percentage of customers is approved by them. We switch the insurance and never return again. Erie just want to take your money, but does not want to pay.
DONT BUY ERIE INSURANCE, June, 2016
I was with ERIE for 22 years for my car and home. They took my money but this year when I had storm damage to roof, they only paid for 1/2 a Roof!!! Then I had a water leak somewhere-couldn't find, water in my duct work. They refused to pay, told me to. Then dropped me because they said I never signed a renewal form WHICH I NEVER GOT! My agent did NOTHING to help. DO NOT BUY ERIE INSURANCE!!##
Customer service was very poor. , March, 2016
My claim was not resolved even after I provided all documentation and phone & recorded interviews requested by the insurance adjuster. No explanation or follow up on my claim- still waiting to hear if it was accepted or denied after 1 year and 4 months. I was a client for over 20 years and I am very disapointed. I will not recomen Erie Insurance to anyone.
Terrible service, I would rate zero stars., January, 2016
Worst insurance experience ever. No support. Adjuster was so slow I asked about further damage due to leak and I was told to "hang loose". Called a manager to complain and my call was never returned. I can't wait to switch to a different insurer.
Low-ball Offers, October, 2016
I hope that you never get hit by someone with Erie insurance. They are offering me at least $1000 under what the value of the vehicle is. Not only that but they take so long to respond that now they are claiming the rental time is expiring. This is infuriating!
Drivers without accidents have to pay more , January, 2016
I have an Erie insurance for almost 1 year. I had no accidents or tickets but they still raised my total annual premium. Now I have to pay $70 more than last year. What is this for? How much more would I have to pay if I had an accident ? Besides I drive only 6.000 miles a year. It sounds, no matter how good driver you are, you will pay more anyway.
Policy cost good, Policy Service POOR, January, 2016
I guess you really do get what you pay for. Never had so much trouble in my life. Did not want to pay even initial emergency room bill, handled rest of the 3 operation injury goofily
WORST INSURANCE EVER!!! STAY AWAY. , July, 2016
Had a stupid ass named Raul M hit my trailer and total the trailer and all equipment inside trailer. Raul Martinez only had 20k property limit with State Farm. Here I am with over 38k in damage and this piece of shit insurance Erie wants me to take the 20k from State Farm and they will only give me $2,800. For my 7x16 enclosed trailer.
Don't trust Erie or their agents. I had the guy with scratching problem Kyle sanders call me out of the blue last year and insist and insist on giving him a chance to give me a quote. Honestly he called me and annoyed me for a period of over 6 months.
When the accident happen I called him and he showed up. He did NOT take pictures he did not call a tow truck he did not write anything down he did not start the claim process he did not do anything. Had the courage to tell me text me the pictures.
DO YOUR SELF A FAVOR. DONT GO WITH ERIE.
file a complaint with the Pa insurance department, July, 2016
refuse to answer call or pay on a claim that their insured party is at fault for.. Tyler Galloway will not answer the phone and is attempting to close the claim based on my "disinterest" Will file a complaint tomorrow and see how interested he finally becomes Giant jerk!
WORST EVER, June, 2016
I filed a claim to Erie for my home invasion and got everything stolen, literally my beds, TVS, clothes, and EVERYTHING. They never called back to notify me of the status of the claim, and everytime I called nobody had an answer for anything. Also, they told me about some bullshit attorney statement oath and literally took 5 months and nothing has been resolved. THIS IS THE WORST INSURANCE COMPANY EVER! PLEASE AVOID THIS COMPANY! its not worth the time and the money!!!!
The worse Ensurance ever, May, 2016
I have been with Erie Ensurance over 5years. On my record they put 4 accident but i only had one accident they are thieve and lairs please watch out for those people.
Arrogant Erie employee, February, 2016
The Erie employee for the state was condescending, arrogant and disrespectful. Not trustworthy. A poor listener and showed no empathy.
The worst insurance company ever!, July, 2016
I had Erie for over 5 years. They dropped my coverage due to too many accidents. The last accident I was in, they paid for my car to get fixed, but they never paid for the rental car I got which was part of my policy. Now the car rental place is billing me for the full amount of the rental which is super expensive.
Erie is awful once you actually need their services, they don't pay and/or will not renew your policy. Look else where for coverage. There are so many better companies out there
Good until you need them , June, 2016
Erie was great for the cost however they are extremely listed as a company. I signed in with my girlfriend since she was already using them when I moved here and liked the price. However that was about the extent kf my love for Erie. We constantly got letters in the mail stating they were going to cancel our services because we hadn't made a payment when we did and we would call back. The reps would always say "the system just hasn't updated yet." Whatever. Then the policies would come in the mail, always slow, always with just one name on them never mine. Additionally, they would never update their website. It would show way more than what we owed, it was like 3 months behind easy. Finally, this year I backed up into someone and my girlfriend got hit by a deer, and they dropped us. What kind of an insurance policy drops for hitting a deer. We found out a month before renewal by letter and when we called all the rep could say was, "it happens." This company is a joke don't use them. We swapped to progressive and got more for less.
Awful, Awful, Awful, Awful!, January, 2016
I was rear-ended, the lady who hit me has Erie Insurance. I was at NO FAULT they gave me a rental car for 4 days, which was extended to 6 days. The car appraiser, said I could send a text message of my title with my name on it and the registration, he could send my check. Weeks with no check no car struggling finding a way to work, I finally get a hold of him the reason I didn't get my check was because I never mailed my title. So I do so, then I get a call they are sending it back because it wasn't notarized. Over a month later as of now, i still have no check. I was hit with no fault, this Insurance company is RUTHLESS.
Watch out for this one., March, 2016
Watch out for this company they will write a policy and insure someone without their consent or signature. Then they say you need to go to the people that signed you up with them. They say they don't want to get involved.
Adjuster "ASSUMES", December, 2015
Filed a claim on November 17th due to an electrical issue in my home. Received a letter dated December 4th saying that my Adjuster assumed I didn't wanna follow through with my claim anymore. Because I have been working 6-7 nights a week and some 12 hour nights! And haven't been able to fill out the replacement value for the items I just had delivered. I just was able to buy food yesterday to but in the Fridge that was just delivered on Monday! I don't even have my Furnace fixed yet from this mishap and he wants to deny my claim that has been less than 3 weeks! If your Agent wants you to switch say NO!
Goodbye Erie, October, 2016
We've been loyal customers of Erie since 1996 and have filed VERY few car claims and never filed a homeowners insurance. Recently our roof suffered hail damage from a storm. our ENTIRE neighborhood (30+ homes) were approved for a roof replacement except for us. Cleary Erie does not value their loyal customers. We will be giving our hard earned money to someone else. Stay far far away from Erie and don't learn the hard way like we did.
Took Money Out of My Bank Account, March, 2018
We had both homeowners and car insurance through Erie. Upon our kid getting their drivers license we got a quote to add her to our policy. The rates skyrocketed. We were well aware they would increase quite a bit, but after speaking to friends and other insurance groups we found Erie's charges were far greater than a few others. So we dropped all of auto insurance and kept the homeowners insurance. Two weeks later we received the bill for cancelling the auto insurance policy. Two weeks passed and we mailed them a check to cover the payment. A couple days after that we received a collection notice from a collection angency.
Now the original bill/letter we received two weeks after cancelling was dated a a couple days prior to receiving it. Yet within two weeks Erie, whom we kept for our home insurance and we are still paying customers with, sends us a collection notice? BUT WAIT! That's not all. A few days after we mailed the check we are notified through our online banking that the check was cashed. A day later that money was refunded and they removed the cash via the collection company.
So, we found out that Erie gave the collection company our bank routing number off of our past checks in order for them to withdraw the amount Erie cashed and refunded the check for.
Receiving a collection notice two weeks after receiving the bill and a few days after sending the check to Erie and Erie cashing the check was a mind blower in itself. But for them to refund/cancel the check they cashed and then hand over our bank personal checking account routing information to a collection agency so the collection agency can take money out of our account without authorization is absolutely unacceptable.
It was an absolute mind bender they would do such a tactic.
rates are high, February, 2016
I had two cars and a four wheeler insured, the four wheeler was on there since 2004 so i decided no since in wasting money since it was 12 years old now and wasn't worth much anymore to cancel it and save a $125 a year. Well guess what, my insurance went up $12 more a year and no coverage on the 4 wheeler now. When i questioned it they said it was because we had a rate lock until you change your policy. B*LLSH*T!!!
Erie won't pay for homeowner damage, June, 2017
Stay away from Erie. Everyone within 2 blocks on my house received a new roof from wind/storm damage. Erie adjuster only came up with a couple hundred $ in damage even though next door neighbors were getting their full roof paid for (same age of home, same builder and same shingles). The only other house not getting a new roof was also insured by Erie. To top things off Erie increased my rates by $182 in the last 2 years even though I have not received a single penny from them.
Taking advantage of Senior Citizens, February, 2017
My parents' house took a glancing blow from a tree during the hurricane in Oct 2016. From the start the adjuster assigned to them tried to take advantage of them. He never responded to them on time, and would use excuses like (I wasn't sure if the email address for the contractor was .com or .net even though the email address was written down in the email he was replying to). Eventually my dad had to give up and accept a far too low settlement just so that he could go ahead and get the repairs scheduled. But Erie took so long that he is still on the waiting list for repairs. As of Feb 2017 the roof still has not been repaired.
Erie doesnt like to pay claims, October, 2016
Filed my first claim in 15 years for homeowners due to hail storm damaged roof. After storm my ceilings started leaking in four different locations.
Adjustor came out and said no sign of hail damage, no reports of hail in my area during the claim date and it looked like poor roof construction. Erie sent out an "independent roof hail expert" from Atlanta. He found alot of hail damage on shingles and gutters showed all the hail marks as well.
Adjustor said I was getting new roof, then called back 2 days later saying their manager "Jack Schenzel" is denying the roof replacement but will cover the inside drywall damage.
The process has taken 3 months and I'm now starting the legal battle. I will not let them pick and choose what they will pay.
Dishonest, Bad Business, September, 2016
Requested a quote (remember this, just a quote) on renters insurance to package with my auto. They ended up sending me a bill two months later for the renters insurance I NEVER signed any forms for. Their excuse? "You made it sound like you wanted it" ARE YOU KIDDING ME?!?! Just because I asked for a quote doesn't mean I requested insurance. Strongly recommend you look elsewhere.
Worst Insurance Ever, August, 2017
Been with Erie over 30 years! Claims department goes out of there way to find a way not to pay a claim! They hire there own engineers & consultants to find a way not to pay a claim! When you file a claim they require you to agree to a taped conversation in order to file your claim! Stay the hell away from this company! This is the most terrible company I have ever encountered! Just think about this! I paid them for over thirty years. No claims in over thirty years to be now screwed by them! This is one terrible company!
jacked up rates, June, 2017
I had erie insurance for about 16 years. We had a bad ice storm which caused ~ 7,000 in damage which erie paid. The less then a year later we had a lighting strike which did around 8,000 in damage (most was a 6K HVAC unit). After that erie raised my rates on homeowner over 5 times what I had been paying for 2 claims that were completely out of my control
Unreliable Insurance, January, 2017
I had Erie for over 20 years and had a perfect driving record. Then I had two unlucky years. I got a ticket, I hit a deer, slid on ice and ran into a fence and then hit a pot hole. They dropped me. Way to stand by your customers Erie.
Good Until You Make A Claim-STAY AWAY!, June, 2018
Have had Erie Insurance for over 20 Years (Auto & Homeowners, have probably made a total of 4 claims in 20 years for Fender Benders (minor damage). We just received our Notice of Non-Renewal. They're happy to take your money but do not like to pay for claims.
Won't pay for water damage/remediation, March, 2018
Water line to refrigerator water/icemaker sprung a leak unknown to us. Water went directly to back along dry wall and adjoining cabinets. Discovered problem due to "musty" smell. Found hole in dry wall, mold behind frig., inside my cabinets and crawl space. Erie won't cover because it was not "sudden" and it occurred over time rather than a period of "less than 2 weeks". Damage and cost for remediation approx $20K. My loss and their gain by taking my money for premiums all these years. Guess I was supposed to pull my frig out every day and inspect? Everyone does that right? Finding a better insurance company. A shame because I thought I had a great policy. Nope! Not when I need it.
Had accident.....dropped by Erie, December, 2017
I am amazed at how you can always pay on time, then have an accident....caused by the other guy....and Erie drops you. Avoid Erie Insurance.
If you switch insurance company, October, 2017
I switched from Erie to another company. Six weeks later received a letter stating I owed on my policy. I pay my insurance yearly or bi yearly. I had paid in full. Now threatening my credit rating. I have to now send them a letter in writing or the bill stands. I feel very disappointed and frustrated with this company.
Very Bad Services , June, 2017
Asked for renter's policy for a week by email and phone no response. Chasing them a week and three times by phone finally respond. How does this company educate the employee ? I cannot believe.
worst insurance company, April, 2017
i had erie foe years turn in one claim and they wouldnt pay got hit my hail on roof and they was no good at all 12 houses around me they all got new roofs but erie wont pay nothing so if you have erie they are no good bastards drop them before u have a claim .cause i turn claim in they never paid but my ins is higher with new company because i turn it in erie sucks
Won't pay out, December, 2016
I was screwed 2 times with this bunch of idiots,rear ended on the interstate in a wreck involving 3 vehicles and the guy that stopped illegally and left the scene had this same insurance as me and I never got a dime and was told by them to sue the tractor trailer that slammed into a truck that slammed into me ,the 3 vehicles involved never got a ticket for anything. Then the next time i was involved in a hit and run and I called the state police and the boy that hit me admitted to it . This was on private property. The state police told me to call the insurance and by the way the same as mine . The insurance lady told me that uninsured insurance would have paid but since I knew his name that they wouldn't pay! So this lying hit and run driver gets off Scott free and I suffer the loss . Anyone with a grain of common sense knows this isn't right ! So after over 5 years with them I am heading out this week to hopefully find a better company. This one sucks and even if it's cheaper the bottom line is if they won't pay they are useless! Don't go there if you do you will find out the hard way like I did!
Terrible , 30 year customer!, September, 2016
I have been with Erie for 30 years and only one at fault minor fender bender in all those years! and this is how they treat good long time customers
Someone hit my car in Jan. in Maryland. It was not totaled and was under Maryland's 75% "not totaled" percentage. So they are supposed to repair it. But they said, well, there could be "hidden damage" and therefore are totaling it anyway.
This was my spare car, well maintained,low mileage car. Erie is comparing it to cars with 40-60k MORE MILEAGE!!!, standard options, ones that were rentals or fleet cars, had multiple owners, auctions and accidents aka condition. Of which mine had NONE. They just averaged these cars and came up with a price without any credits for the mileage, added upgrades and options, one owner, no accidents and never a rental. In my opinion just Stay away!!
Save your money and go to a company that will deal with you fairly and not try to cheat you out of what is fair. All those car and home premiums for over 30 years and all for what , 2 thousand skimmed off the bottom line. Well losing customers by treating them like garbage and lying to them will cost them more than that. Bottom line...
Worst customer service ever!!!!! Horrible company!, September, 2016
This company is like all the others a total FRAUD!!!!! Just read the reviews that's enough for me to confirm what I was thinking!!! I've had car insurance for over 10 years with them and when my truck breaks down to Unrepairable and I'm out of the state for over 5 months I would of thought because I didn't pay when it was due that it would be cancelled for when I came back in town but NO..... They said when payment isn't made that your contract is renewed automatically if you don't cancel, well that makes no sense what so ever. REALLY!!!! So now their trying to collect for a few months worth from me well good luck with that!!!!!!!! If I had the money to fix my truck then you would obviously have your money for insurance but no truck so no need for insurance right??!!!!! Insurance of ANY kind is a fraud unless it's free!!!! I will NEVER recommend nor use their insurance again!!! Erie insurance has the WORST most RUDE customer service I've ever dealt with!!! I will never renew with them!!!!
They are a bunch of scammers!!!, August, 2017
I had a flood in my home due to a leaking dishwasher and my home was pretty much destroyed with mold and the adjuster came out and took pics, then I received notice they would not cover anything due to some new code on the bottom of my policy . that I wasn't aware of. I was with them for over 30 years and never had a claim...what scammers they aree
Deceptive practices by agent AJR ins. in Pikesvill, March, 2017
I was very satisfied with erie until today. I asked for a quote to add my daughter on once I but her a car. Unknowing to me the Agents Jay and Yalonda had a plan to add her without her having a car as well as she's going away to school in Miami. This was explained to the Agent Jay and he said "it's Erie's policy that anyone in the house must be added to my policy. Well, because of these deceptions committed by the Agent Jay and Yalonda. We are canceling are 5 cars and home owners insurance with Erie. This is a strong arm robbery by both Ajr and Erie. I hope to have a new policy tomorrow at the latest the end of the week.
All was good until something went wrong., January, 2017
Close to 20 years of business, with only one small homeowners claim (years ago) was not valued by my local agent or the Company. I have 5 policies with them, and apparently missed an auto payment; and eventually was cancelled. No phone call from my local agent, no email from corporate, just notice from our DMV.
Maybe I should have not missed a payment; but you'd think 20 years of loyalty would earn some personal contact before a cancellation for a missed payment of maybe $120. Worse, it turns out my direct agent left 3 years ago, and nobody told me. This meant nobody to call when I found out, just someone earning commission for doing nothing for 3 years.
On to Corporate, who upon my detailed email to customer service, send me an impersonal response suggesting I call in. So my complain about a lack of personal communication from my local agent resulted in an impersonal email suggesting I take another step to contact them. Where I come from, that is where I pick up the phone and call the client proactively. Not with Erie.
So claims wise, they were easy a decade ago, but they cost me $600 in uninsured fees; and I have only gotten an email from them telling me to call, and nothing from my local agent. If you don't need personal service, go Online; why pay an agency commission to do nothing. Which means why use Erie, who makes you use agents.
Stay AWAY FROM ERIE, December, 2016
Recently lost our RV in a fire. Erie has been terrible do deal with. Erie made us do 3 separate claims. I am still dealing with homeowners claim after 1 1/2 months. The adjuster Timothy Thompson has been terrible to deal with. I really wish I would of researched them before going with Erie. You will be better off putting your policy payment in jar every month in case of a claim. Would never recommend them to anyone.
Sucks outstanding claim not paid in 8 mos, November, 2016
The claims adjuster does not reply to message from claimants insurance or attorney Never Never will use them it should never take this long to resolve an auto claim
Poor service on problem, August, 2016
Erie has been pretty bad on this auto claim:
1. The adjuster knew the body shop was problematic. So instead of warning me in a proper way, he was so abusive and nasty, that I would not talk to him.
2. I informed the company about this adjustors behavior: they did nothing.
3. Of course the body shop did a terrible job which needs to be redone.
4. I took the car to a reputable shop and to have the job redone. Erie has not returned my calls for 3 days on this matter.
This is the first claim I've had with Erie.
Horrible !!!, August, 2016
Agent gave me a quote , i went ahead and cancelled all my car insurance for my family and my house insurance , and went through Erie insurance . Paid !! Received all the policies and then two weeks later they said oops sorry your denied !! Because we didn't see your daughters ticket !!!!!!!! And that was about it very unprofessional , could care less !!! Not apologetic at all !!!!
Erie Insurance Group is Unethical, April, 2012
I have been a customer for 20 years. When I had to file a claim they disappeared off the face of the earth. The adjusters were rude as hell. The claims department would not pay for hail damage. Neighbors on each side of my house had their roofs replaced from hail damage. Erie took my money and ran.
home owner, February, 2012
they were OK however, had a claim this summer and then they dropped my coverage on renewal date.that is all
Disgusted with poor customer service, July, 2015
I was in an accident on June 17th. This was my only claim in the 4 years I have been with this company. Because the accident happened out of my home state I was told to seek any available body shop for repairs and that body shop would communicate with Erie. Then Erie changed and decided to send a 3rd party adjuster out. The initial estimate was done; however, due to the nature of my damage a complete estimate was not possible until the body shop did a tear down. On July 2nd my insurance adjuster informed me they would have to send their 3rd party adjust out again to reestimate and it should happen that following day or Monday the latest. After several calls and messages left for different people including the supervisor Ms. Linda Black. I was finally called back on July 8th by someone else and told that my car was being totaled. I was informed that I needed to mail the car's title to them and retrieve my tags from my vehicle. I was also informed that the body shop had cashed an initial check sent to them from my insurance agency. This doesn't make sense to me because I was specifically told that any checks sent to the body shop had to be signed by me before they could be cashed and I never signed any check. I informed Mr. Pulliam of this immediately. He said it wasn't a big deal and I bought plane tickets home to obtain and mail off my car's title and return the tags to the MVA. Since then I have been informed that my lien will not be paid off nor will I receive my settlement balance until Erie gets their check back. After multiple calls to their supervisor Ms. Black as well as my insurance agent. I received a defensive and insulting email from Ms. Black informing me that this is a problem between myself and the body shop, that she will authorize my insurance pay off but I will not get my settlement until they get their returned check.
These people are bad. Dont bother., December, 2015
These people like to collect the money, but dont like to pay. They deny most claims, and force you to fight for coverage. THEY SUCK EGGS
WORST INS. COMPANY EVER, October, 2015
Let me tell you about Erie Insurance.. Four years ago there was a major storm that came through my town..ALL of my neighbors had their COMPLETE roofs replaced....Not me....This Bulldog insurance company refused to work with any roofer that wanted to replace the shingles, Erie said they would just repair the ones that were broken off...Then after the adjuster "leaving our employ" and the inside adjuster "losing the file", winter came and the following spring, more shingles were missing and the roofer explained they were most likely broke or cracked from the storm and then broke off over winters cold and snow...The last straw came when the adjuster said it looked to him as though someone had broke them off purposely...Meaning me..I NEVER GOT PAYED FOR THE FRONT PART OF THE HOUSE ANYWAY!!! I'm done with this company, they win I lose...But don't say I didn't warn you.....
premium increased , October, 2015
I did not have any problems with ERie until i got my last bill and i was shocked. I always pay a year ahead and i have never paid late and never claimed anything and also been with them for more then 5 years just to find out that my premiums on my auto went up $100 ..they dont appreciate their good customers, and that is how they will lose me. Other insurances will give discounts every year for beeing a good driver and ERie increases premiums for beeing too good i guess. The reason they said was because my credit went from 8 to 11. Really? If i pay you every year for a whole year what is your chance of not getting my money ? Its frustrating, my credit is excellent and they treat me like this?
customer for 35 yrs-no claims previously, August, 2015
I have been with Erie for 35 yrs and have never had Erie pay on a claim- on June 30th a hail storm plummted our area-my house was completely trashed-I called Erie that night and started a claim for my home and my rental property- ten days later an adjuster from Eagle came out to see the damage and meet with our contractor-we did not hear anything for about 2 weeks so I called the 800-number to get an update-they then proceeded to tell me that they will be sending out an adjuster-I informed them that I already had one -I was just looking to see how things were going- after 10 or more phone calls- faxing estimates and speaking to their supervisors-I am still at square one- I called my local agent to try and get some results- the storm happened over 6 weeks ago and finally I am going to get another adjuster on Sunday-my roof is leaking and there are holes in my siding-trees were down everywhere-my pool and deck were trashed and I have not been able to open up my front door for the last 6 weeks(I could go on wIth all the damage put it would take forever)as far as I am concerned Erie is irresponsible and what was a stressful situation has been made much worse by their ineffective communication. I only hope that this situation is taken care of soon!!!
Screwed by Erie, February, 2016
After being Erie customers for 15 years, we filed our first claim for damage...to our RV. They sent out an appraiser that admitted he had no training or experience, yet he approved our claim and told us to start repairs, which we did. Once Erie realized the damage was 10k more than the untrained guy thought, they denied our claim and left us with an unusable RV in worse shape than before. They screwed up and we are now stuck with the bill. They dont return calls, they are t willing to work with their customers, and they had the audacity to say they are 'nice' bc they didnt ask for $250 they initially paid us back. Horrible, horrible experience.
Terrible service, November, 2015
Terrible customer service,terrible communication with members worst experience ever with filing a claim. They severely lack in customer service an calling people back an informing them on claim. Also good luck getting a hold of someone that knows what they are doing!
34 Year Customer, December, 2015
We have been with Erie since we were on our parents policy. We had some damage and to our roof. I called and set up a claim. Someone came out and eventually they denied the claim. FIne. Two weeks later I get a letter stating that the damage must be fixed or we would be dropped. Damage fixed within their window and we just got a cancellation notice stating that the necessary repairs were not fixed. Bull Shit. My agent is worthless and they do not leave a number on any documentation to contact anyone for questions. I feel that we have wasted 35 years of premiums on this worthless company.
Horrible service! Worst ever, September, 2015
Eric ester, claims adjuster who handled my case, was among the worst I have ever dealt with. I left 3 voicemails in the span of a week and I still have not heard from him. Absolutely no communication while my car was getting fixed and no communication after it was done. I hope to never deal with him again, gives Erie insurance a bad reputation.
Extremely Poor Service, March, 2016
Do not use this company! They send adjusters out to mislead you. Then when the problem worsens because of them misleading you they turn their back and refuse to rectify the situation. I'm sitting exposed to black mold and over $12,000 in damages at this point! They completely screwed my family over and now I have to hire a lawyer. Plus the supervisor I talked to this morning laughed at me and the situation we are in. When I asked for his supervisor number he rattled off the number so fast and wouldn't repeat the number and hung up on me. This was the rudest and most disrespectful experience I've ever had with an insurance company. We are switching everything from them and will tell the world what they did to my family!
Stay away!!!, April, 2016
The worst insurance company ever!!!!! I've never never ever experienced such a bad customer service!!!!!!!! My agent Deborah never picks up the phone, never calls back!!! I left many voice messages but she never called back! they just keep transferring to one another!! After I called millions time to ask when they gonna send me money to fix my car they just said to call to my insurance if I don't want to wait. WTF??? Their customer hit my car and now I need to go to my insurance?! It's just a question of $350!!! It's ridiculous. Every call to that company is a torture for me - they are just so rude and don't try to help.
Non-Renewal, March, 2016
Been with Erie Insurance for around 14 years faithfully paying all those years. Received a "Notice of Non-Renewal" in the mail yesterday. Reason for non-renewal was due to "claim frequency". One small claim due to wind storm was made in 2009, and a claim in the spring of 2015 that was caused by ice build up during the long winter. Seems Erie Insurance is interested in getting your premiums, but god forbid you actually have to make a claim, they'll drop you in a heartbeat!! I would strongly recommend you find a different insurance company to give your hard earned money to!
Would not repair damage, April, 2015
Offered only a fraction of the cost needed to repair heavily damaged home; home uninhabitable; would not negotiate; we followed every rule. Needed to spend retirement savings. Run from this company.
policy holder, September, 2013
had no problems except that the only claims I had happened to occur in the same year. For that reason my cost for renewal almost doubled. These claims were not caused by my negligence and could not have been avoided so that seems to be unfair to me.
Erie refuses to cover costs., May, 2016
Oh, my... what a shock. Had a tornado touch down in my area past June. Three contractors said I had serious damage. They said the roof was badly damaged. Erie came out 5 months later and could not deny that drip edge and flashing were terribly damaged. They said the roof had no damage. They allowed a number of shingles to be replaced around the severely damaged drip edging. No contractor wants to try to match these shingles as I would have a messy looking roof. Contractors have found damage all over the roof. In addition, Erie said the damage to my shutters was not caused by the storm because hail falls straight down and I have an over hang around my house. I guess they can't figure out that during a tornado there are high winds and the hail comes from every direction. Someone's recycle bin hit my house with such force it sounded like a gun shot. So Erie did cover the flashing and drip edge and a few minor things, but will not pay for the roof, shutters and other damages. I am old and they spoke to me with force even an adjuster raising his voice to me. There is also other damage to my home that Erie didn't even acknowledge. My claim is still open and I must say, they are seriously backing away from this one. Someone told me the only way Erie will fully honor a claim is if the roof totally flies off or if parts have gone missing. And it is very true. They DO NOT match products. If they feel part of your roof is in need of repair you had better understand that matching shingles is rarely possible.
My car caught fire, January, 2016
December 25th 2015 my car caught fire in my driveway, I have comprehensive coverage, but they tell me over & over they are investigating to determine if my coverage will cover the fire, today is January 12th 2016 & still no result. Avoid this shit hole of an insurance company at all costs
Erie Insurance, October, 2015
Very disappointed...worst service I have ever encountered. Took 10 days for an adjustor to show up and evaluate the damage to our vehicle. After the evaluation we were cut a check that would not cover the damages to our vehicle. Numerous attempts have been made to contact erie to obtain an explination without success-just a bunch of voicemails with no return calls. DONT WASTE YOUR TIME OR MONEY!!!
HARASSMENT!!!! I GIVE 0000 STARS, February, 2016
I WAS A DEDICATED CUSTOMER OF ERIE SINCE 2001 OR 2002....I PURCHASED A NEW CAR IN DECEMBER 2014 AND I WAS RELOCATING - AND I NEVER HAD AN ACCIDENT EVER! WELL THEY WANTED TOO CHARGE ME MUCH MORE THAN ANOTHER INSURANCE COMPANY SO I SWITCHED - MATT CONDON (MARYLAND OFFICE) HARASSED ME AND HE REFUSED TO END MY POLICY - HE WAS RIDICULOUS....I COULDN'T BELIEVE IT - STAY AWAY FROM ERIE......
Cheap and you get what you paid for, June, 2016
We had been with Erie for 25 years and everything was ok until we had actually use it. My car got hit by uninsured motorist, and that is were nightmare started. Claim adjusters are out to pinch pennies, they do not return calls, low ball you at every opportunity. They kept car for 8 weeks w/o doing nothing, told shop that check was cancelled and the write-off offer they came up with was less than NADA and Kelly Blue book, less than 50% on one year old car!
Worse experience ever!
Dont buy Erie!, March, 2016
They denied us for hail damaged when neighbors with different insurance company got new roofs. then we got wind damage and they only agreed to pay for missing singles replacement which is under deductible so it means they will not pay any cents. So don't buy this insurance, you might save money on cheaper payment but they will not pay any claims unless you have 100% damage and you have no roof to live under!
Worst Customer Service, November, 2015
There's a reason Erie is so affordable, they have horrid customer service. To start, god help you if you buy a car any time other than 9-5 monday thru friday, because you can't get a binder once all the insurance agents have gone home. My agent assured me that I would be covered, only to call me back and tell me that I'm actually not covered. The level of unprofessionalism is astounding to me. I will go literally anywhere else at this point because clearly, you get what you pay for with Erie.
because we no longer have a car and we don't need their auto policy their price increased dramatically
Worst Car Insurance Company Ever!, February, 2016
There's a reason Erie is so affordable, they have horrid customer service. The level of unprofessionalism is astounding to me. I will go literally anywhere else at this point because clearly, you get what you pay for with Erie. My Agent in Glenview was so rude & extremely impatient and demanding to me. Very unorganized, I had to ask for them to even send a car insurance card. They provide you a piece of paper, no card to put in a decent cover, nothing!! I will put the word out how bad this place IS and my car insurance has be cancelled Feb 2016!!
Trying to deny claim, September, 2015
April 20th there are several reports of hail in our area and neighborhood. Several of our neighbors had their roofs replaced within the next month of the storm but we were out of town a lot directly after and then most of the summer it did not rain so we decided to wait until now to contact our agent to file a claim. They are claiming there was no hail reported even though the national weather service shows hail for that day. They have been very rude and are not listening to us when we talk to them. Changing immediately if denied these guys are jerks.
policy holder, January, 2012
would not recommended,would love to find a more affordable,customer service friendlier company.I would not only consider to change car insurance but also homeowners
Claim ripoff and bad customer service., November, 2016
I have been with Erie Insurance approx 30 years. I recently had to file two claims about a week apart, two incidents of deer hitting my car. The second incident totaled the car. I received a check for $1,335.98 and deposited it and drew a down payment of $500.00 to pay the body shop to start the repair process. The parts were purchased and painted by the body shop after I gave them a down payment. The car was scheduled to go into the body shop Friday morning Nov. 11. To be finished Friday evening avoiding the need for a rental car. Early Friday morning at about 1 AM came the second deer hit and it never made it to the repair shop that morning for the bought and painted parts to be installed. Erie Insurance has told me they are deducting the first claim from the second one leaving me to pay for parts that were purchased and painted for a car that is now totaled. They told me I have to eat that money for those parts. So I am out $500.00 because the body cannot send back painted parts. Over and above that, they are deducting $1,435.98 from the second claim which is not the amount I received, so I am out another 100.00. In 30 years I never knew Erie to be a rip off insurance company. Basically after it’s all said and done I am being shorted $600.00 and I am not even getting the final check before the rental car runs out leaving me with no transportation. After this is over and depending on how it all turns out, if I am ripped off for this 600.00 I am terminating all business with Erie Insurance including my home insurance. I have been a good customer for 30 years and have paid tens of thousands of dollars in premiums with very little trouble in the car area for claims. I am very disappointed with Erie and surprised that they are ripping me off.
STALKERS, May, 2016
My boyfriend got into rear ended and I was forced to file his medical claim under my insurance with Erie because of NY states "No Fault" law. Because my boyfriend lives out of town and we commute to see each other, Erie insurance is investigating me for lying about where I live in an effort to not pay the $300 claim. They have not only sent an investigator to my home that I own (and Erie even has my homeowners!!), but knocked on my neighbors doors asking questions about me!! They also sent a different investigator to my boyfriends apartment to see if I live there!! Again, all over a $300 claim. I have been a customer for years, never once filed a claim in my entire life. And they are treating me like a criminal. Sickening. I would rather pay the $300 then deal with these monsters. Word to the wise, if you travel more than 5 miles from your home, and get in an accident with Erie, you are screwed.
Never make this mistake!, May, 2016
Use Erie only if nobody will take you, is the worst I ever saw in 20yrs in business. Many other business in this area and even agents are getting to exactly same conclusion. Any claim they'll drop you first than ignore you, and after spending money with layers you'll finally learn that their policy is actually against you...just read before signing and also read reviews!
referral, August, 2012
These folks where referred by my father in law. if could change I would because always changes rates without notice. don't always get straight answer.
Avoid , April, 2016
Had insurance policy with them for almost 4 years. No accident no claims. Then I forgot to renew the policy (in fact I was so busy with family and work related issues) and the send a note to MVA. Paid the fine. Then next year I told me that I will switch providers. I was harassed by them with phone calls and emails. Eventually switched and then they say that they were not notified on time.... Terrible customer service. Prepared to be harassed by them
Very Good Local Service, April, 2014
Am changing companies due to relocation from Pa to Fla and agent not able to transfer.
I am with Erie bercause..., August, 2012
they have had my car insured for 20 years and I have always found them very good to deal with regarding claims i.e. two encounters with deer. It seemed easier to have car and home insurance in one place.
They were great toe but dropped me
Great customer service!!, October, 2015
I enrolled for an auto/homeowner's bundle when my hubby and I were buying our house. It was a whirlwind I hardly remember, but I had selected Plan B for my auto insurance. Due to the timing of everything, I didn't get my first bill until month 3 by the payment terms, so I got a bill for all 3 payments. I called customer service because I figured since I was paying the full amount in my first payment that I wanted to change to Plan A and get the 10% discount. I thought it was going to be a hassle and a battle to get this done due to my experience with other customer service departments, but the lady I spoke with was very friendly and made the changes for me right away. It's very refreshing to have a pleasant customer service experience.
Was very satisfied, great rates, July, 2015
Had an excellent agent. No complaints.
Best insurance, January, 2014
Had Erie for years and cannot find better.
Erie has treated me right, August, 2015
I've had Erie for over 6 years now and really like them. I've had to make a few claims, but they were terribly big. Their rates do increase over time. Mine have raise quite substantially so I am now seeking another agency. I hope the one I find is affordable and has as little hassle as Erie has given me. I also love the included glass coverage for my autos!
my house, December, 2014
great coverage but too high of cost
Erie Insurance, May, 2013
Very Good company. Does what they say they will do.
Never had a problem in 28 years.
Price checked and always in line.
great insurance company, October, 2014
through 6 years of coverage, my agent has always been available to answer any of my questions or give me the best recommendations.
Great!, April, 2013
Love this company. I just have to leave them as they dont have coverage in Colorado.
If we can reduce the cost for the same coverage, we will stay with Erie.
Ok Until Time to File Claim, November, 2018
Been with Erie for over 20yrs and only had to file one claim for a small bump up. No speeding tickets, no home claims, nothing. Then we finally needed them for a retaining wall that collapsed during a hurricane. They claimed just by looking at it that it was water that caused the collapse. They just looked at it. No investigation, no digging. They did send an engineer out and he looked at it. I did a little digging with a stick he found lying on the ground. Couldnt even use modern tools, a freaking shovel. He used a broken stick. I told them it was the 300lb limbs that fell out of the trees that caused the wall to tumble. They claimed because there was "earth movement" then it had to be water. Of course there is "earth movement'. That's the purpose of the wall, to hold back the dirt. Just plain ignorance. They just did not want to pay the claim. So I would steer far from them. And they can't keep an agent for more than a year. I had at least 5 different agents within that time frame. The last one was bought out by Partners Insurance in Lake Norman NC. They are as useless at Erie.
completely unreliable and stereotypical, August, 2018
a horrible company my car was stolen and torched and till this day they leave me my wife and kids carless their only main concern is my wife who wasn't driving the car and her last record of driving being in 2012......where does that come from not the fact a family who pays their insurance on time every month and with that being said my on time payment is probably someones paycheck and they make us suffer for almost a month now trying to turn tables and say us the suffering victims are the criminals profiling and stereotyping and only choose to talk to people who cant properly articulate so they can they ease their way out compensating paying customers if you know your way around reading an insurance policy they simply hang up and avoid you such scam artists for all i know i think was Erie insurance that stole my car since they are being so difficult in wanting to pay for it and being completely unprofessional in a business the customer is the boss being as though they pay you and with no customers you have no business i wonder how many other young first insurance policy holders they took advantage of or the older ones that are to old to understand any of the fine print completely horrible in my judgment
Cheap but will threaten or cancel you if you use, July, 2018
They are cheap. However, if you get a scratch on your car and file a claim you will either get a love letter from an underwriter saying you are more of a risk that their typical customer or have your insurance canceled.
I found out when I moved to another state that they would not insure me unless my husband and I had a policy together, which turned out to be a blessing in disguise since my agent found out and shared with me after talking to an underwriter that after being with them for 14 years they were not going to renew my policy for the next year.
Had some trouble with adjuster Darren Adkins in their Columbus office, who was very rude and acted put-out over a simple request to reopen a claim they had closed out. I received a call over the complaint I sent to the corporate office. It was referred to the head of the Columbus office. It didn’t appear during the phone call that the complaint was taken seriously. He essentially blew it off.
Very unprofessional, April, 2018
I guess this is why Public Adjusters make money. Erie insurance company is bad business. I called due to damage to my car and the adjuster started telling my that the damage didn’t happen without looking at my vehicle.
Very Disappointing!!!, November, 2017
It appears that this company is only a good choice for those who will never file a claim.
I have been a customer for over 20 years and have never been late on a payment. I have made two claims in that 20+ year period. One was for roof damage due to hail. The whole neighborhood had damage so there is no question that my claim was valid. The other claim occurred recently when my bathroom caught on fire. The money they allotted me was less than half of what my repair estimates were. In fact, I was told by more than one contractor and a freelance handyman (cheaper to hire) that there was no way to do the repairs for the amount of money I was given. Example: since the floor tile, toilet, sink etc were 10 years old they only allotted money for a fraction of their worth. In other words, not enough to replace them with even the cheapest models available , nevermind an exact replacement.
I guess I have to choose whether to make my floor safe to walk on or to have a window that won't fall out of the wall with a tiny shove (completely burned frame and surrounding wall). And do I want a toilet or a sink (because there is not enough money for both).
I don't have money to spare that can be used to pay for the things they didn't cover. That's why I have homeowners insurance!
As if this were not enough, I just received notice that they were not going to renew my policy due to claim frequency. I've had two in my entire lifetime which they paid for only half of. So I guess you can only be a customer if you never actually use their services?
I am very disappointed in this company and more than a little angry. I urge you to shop elsewhere.
Homeowners 80% increase, June, 2017
I was a customer for 30 years and have only had 2 claims. I saved Erie thousands of dollars on my first homeowners claim. I found a water heater leak shortly after it started and stopped it, working through the night to vacuum out the water before it reached the walls. I called in a cleanup company that could come immediately instead of the one Erie gave a reference for. When the Erie adjuster eventually arrived he estimated the wall to wall carpet replacement alone to be over $10,000. The cleanup company I used was actually able to dry out the carpet in time to save it at a much lower cost to Erie, saving them thousands of dollars. This year my Dryer started on fire (inside, not in the vent) and I also caught this quickly, extinguishing it before it damaged the house. We were able to stay in the house and did not have repairs, only replace the dryer and cleanup the extinguisher powder. Again saving Erie thousands of $ by putting out the fire instead of exiting the house. My thanks for these efforts an 80% increase in my premium because the 2 claims were within 3 years of each other. Stay away from Erie!
Bad service!, April, 2017
Bottom line here is that Erie is a shitty company. After years of loyalty and paying my premiums on time, when I needed them most, they, failed. If they were the last insurer on Earth I would start my own company so I wouldn't have to use them. Buyer beware! they scumbagged me more than any other company I have been a part of. DO NOT USE THIS COMPANY!!!!!!!
Horrible everything., March, 2017
Horrible service. They left me carless for 2 months. They don't care about the little guys. Their client hit me 2 months ago and leg the with no vehicle or money to replace my car for over 2 months now. Customer service is horrible. They hung up on me because they didn't wanna hear the truth. I wld never go thru Erie ever if it was up to me.
Never returns calls, March, 2017
I was in an accident that was deemed 100% other drivers fault. We turned it into Erie (our insurance) just to get things moving faster. It has currently been over 6 months with no outcome yet. We have been dealing with other drivers insurance ourselves and they've been great. They have been waiting on Erie for months to get things together to close the claim. Erie has been one excuse after another. Our adjuster has never once returned a phone call. I had to call a supervisor after not hearing anything for more then 3 months. We are dropping them as soon as this is done.....but could be 2 more years. So glad our house didn't burn down we'd be homeless for years. You never no service of insurance company until you have a claim. I would never recommend Erie, ridiculous customer service and 6 months and counting on a small accident with no injury in just insane.
Dropped After One Claim, February, 2017
I was stunned that I was dropped after one small claim. I have been a contractor for thirty-five years and had never had a claim. I am diligent about meeting customer needs and avoiding situations that would require any assistance or intervention from an insurance provider. A customer sold their home to an unscrupulous buyer that fabricated a claim shortly after buying the home seven months after work was finished. The adjuster opted to pay a $2500 "pay off" to silence the claim and then quadrupled my rate and chased me away due to the elevated cost of the policy. Loyalty means nothing.
Underwriting a joke, January, 2017
I had a different insurance company and wanted to switch to Erie but because of their stupid requirements because I had 2 accidents with little to no damage they won't insure me so now I have to spend more money because of it wouldn't send anyone to these morons
Worst Insurance Company EVER!, January, 2017
If you are thinking of switching to Erie - DON'T. Be forewarned that Erie is not a good option. We switched to Erie because like others we were looking for better price and coverage. They provided it for about 2 years before the price skyrocketed. We did add another aspect to our insurance that caused the price to increase. Unfortunately, their audit department really messed up the audit and we were charged unbelievable amounts for something that should have been correctly charged. After months of fighting Erie, we finally got the auditors to change the audit. It still took them 45 days to send us a corrected form. Meanwhile, I get a creditor calling me through all this because we haven't paid the bill. I wasn't paying until it was corrected. Bottom Line - Stay away from Erie!!!!!!!!!!!!
You will be dropped, October, 2016
Had Erie insurance for 15+ years. Recently, my husband and I both had an accident on seperate occasions within 6 months of each other. It was the first accident for both of us. Mine being only a little fender bender. We were dropped by Erie for this. #rude
Dont do it , September, 2016
I was on my parents insurance with this company, and they royally screwed me. I was in a fender bender that was not my fault. The guy only needed his bumper repainted and there was no damage to my car. I never heard anything from them concerning a claim. 2 years later I went off their insurance and switched companies. This accident suddenly showed up on my record. It is costing me extra money each month, and I had no way of fighting it since I didn't even know he filed a claim. They failed at their one job!
Should have stuck with Progressive!, September, 2016
I have an agent that is definitely not in the business for her clients. My windshield cracked and she said told me it would be 250$. So I asked why...obviously the deductible. She proceeded to explain to me that I could lower the deductible to 50$ but I'd have to up my premium by 90$ annually. Wow a whole 7.50$ a month. Seriously why didn't she bring this to my attention? Oh wait but to change the policy it was going to be another approx 75$ additional. Not a big deal. But still the windshield was going to be 250$. So why would I want to change my policy now? I was fairly young when I first started with Erie. So I guess my ignorance was her opportunity to make money off of me. She never explained Anything and often rushed out meetings. I've examined every inch of my policy, and after doing so, i realized I was covered for things that didn't even apply to me. I can't believe that someone you're supposed to trust with this stuff is just a scammer. Every time I call her she doesn't answer but calls me back within I guess a reasonable timeframe. I wouldn't reconsider Erie to my worst enemy. Such a disappointment. I'll be going back to Progesssive.
Seeking Savings, September, 2012
I have been somewhat satisfied with my present insurance company. However, I would like to save some money on my future premiums.
Excellent Service, June, 2016
I had an accident with an uninsured motorists, and was very fortunate to have uninsured coverage. Erie Ins. paid all the medical, paid for the value of my car and then paid an inconvenience check. The customer service was excellent. Erie Ins. personnel communicated the whole way through the process, really on top of everything and so helpful. Great to have Erie Insuance and good agent for keeping us covered. Thank you Justin Thomas, Thomas Ellars Insurance, Champaign, Il and the staff at Erie Insurance.
Wonderfull in price and claims, June, 2016
I had an auto claim and they did not raise my insurance and also got the claim approved and quickly got my car fixed.
satiusfied, April, 2016
This company has been my auto insurer for 20+ years and has been exemplary in customer service, claim handling, and bundleing prices
always have been happy with them until recently, September, 2015
Recent inquired about there raising costs compared to other companies and they are taking their sweet time getting back to me. I have made 2 claims throughout the years and they handled them fabulously.
Great company, February, 2013
My experience with Erie Insurance has been wonderful. Thank you
great company to deal with and very helpful agent
love our agent, November, 2013
Our insurance agent is the best
I am looking for insurance for rental property. I am completely satisfied with Erie insurance, haven't even contacted Erie, yet. Thought I would check here first.
Excellent service- very satisfied, March, 2018
We had a house fire on 8-8-16.The Insurance Adjuster was there the next day and spent 8 or 9 hours with my wife and myself ,making our situation as stress free as possible. We had a lengthy conversation about a lot of things beside our house fire. Before we were finished talking I felt like I had made a new friend. When we talked about damage and repair he told me he would have it repaired like it was his own house , and he was true to his word. Along the way to getting our house back to normal anytime I had a question or problem he would bend over backward to make things right. I would highly recommend this Company to any of my friends and family.
WAs with Farm Bureau but they seem to be selling mostly life insurance now, good people though
Need quote from other carriers. Had 2 claims in past 2 years. Only claims since I mover into the home in 2003
Erie Insurance, April, 2013
I have Erie Insurance in PA. However, Erie does not cover homes in Florida. My husband and I are interested in buying a condo there as a winter home
no reason not to like Erie, July, 2012
I have no reason not to like Erie but I am looking for cheapest cost for all of our insurance.
the worst, July, 2019
The worst,never had a claim for 18 years once you need their help they are nowhere to be found.Total malpractice.office above had water leak which damaged my walls and bathroom. they admitted to the claim but totally incompetent and possibly malpractice by refusing to pay for repairs.total waste of money and will get them to court.if you do not have a claim they are happy to raise your rate take your money .
They are not honestly people, July, 2019
Julie Fisk is a very sneaky person and will tell you that are not true and she wants to get some commission and she do not care about you and other people, only her and the insurance as well. I even called Erie and they did not help me at all and keep saying please call your location. What a lazy azz!
Crook, July, 2019
They tried to use my address where I stayed at my friend's place because of closer to work than where my relative's place. I always stayed at my relative's place at the most time, but they want me to use my friend's address in order me to pay more. They want more money in their pockets - they are greedy and of course it's corruption. They do not care about you, they do care about themselves! I tried to explain my reason and they denied my requested. What a shame on them and I will look another insurance and leave the crook insurance.
Appalling Adjuster Encounter, July, 2019
We have used Erie insurance for 3 years and after putting in a claim for a small flood, we had an unbelievably appalling encounter with a liability adjuster by the name of Douglas Seamon. He was dismissive, rude, and spoke to me like a 5 years old child, repeating himself over and over again. I politely asked him to stop speaking to me this way and provide me with the information I asked for. Clearly because I am a women, he felt it fine to speak down to me. After I again asked for the correct information he grabbed his computer in a huff and announced "I'm leaving." He then proceeded to call me a profane name under his breath out he walked out the door.
In my forty years of life and after being a business woman for 15 years, I have never been treated so unprofessionally and so disgustingly in a business situation. It's a shame that a company like Erie Insurance employs people of this caliber. It's also a shame that in this day and age men still feel it's alright to treat women in this manner. I have a sneaking suspicion that should my husband have been standing here, the events would have gone quite differently.
WOW - Finally a good review!!, March, 2019
Been with Erie 40 yrs now. They insured my first boat so thats how I initially found them. Two yrs ago we experienced a God awful hail storm. Looked like Christmas in July! Got upon the roof and it was pretty slick - the asphalt from the shingles were on the ground - looked like my yard had been spray painted black. So I call my agent and they send the adjuster. He was here for almost two hours. Three days later I had the quote. They replaced the roof on our house as well as the large detached garage. The whole thing cost me just my deductible. They were great. Fast forward to late last year. I get a message from my agent. Uh oh!! No not at all. She presented me with an upgrade to my current HO policy and it would cost LESS than I was currently paying. What??? Maybe its just my agency and agents. I feel bad for the folks giving these bad reviews - and I'm certain they are all truthful and legit. My ERIE agent is Peters Ins Agency in Springfield VA. Those ladies rock!!
Fast and satisfactory. , September, 2018
There was an accident and Erie Insurance acted swiftly and effectively. I was covered and their customer service was very good.
Mr., February, 2017
Rental expense after a guy ran through a red light and hit my vehicle on the passenger side.
Hit a deer, February, 2017
Hit a deer on my way to work recently. Called my agent Seth..Very good guy. The next day I was contacted by the claims adjuster Steve..Also very nice guy. To make long story short within 2 wks I had filed a claim, talked to adjuster and already had a check in the mail. 😀 Great guys. I was very happy with them both. Both were very easy to talk to and explain things to me. Happy customer 😁
Erie is an immoral company. , February, 2017
DO NOT BUY INSURANCE WITH ERIE INSURANCE!!!!!!!
This company is immoral. They will do anything they can to not pay any claim.
My boss bought a commercial policy on all of our vans. Around eight or nine!! Erie did the underwriting on all the drivers and charged us accordingly. My boss paid the premiums and life was good. Three months later I had a wreck in one of the company vans. My fault. It was then we discovered that the agent forgot or missed my van's VIN number on the policy. In Tennessee the insurance follows the vehicle. There was no vehicle listed on the policy so therefore no coverage. It was a loophole Erie could take and they wasted no time in denying the claim. Even though they had all of our vehicles and all of our drivers because the agent missed the vin number we did not have coverage. As far as I'm concerned it was a moral decision and they proved that they are immoral. It cost my boss a van and a 2010 Toyota. He was very fortunate that there was no injuries in the accident. RUN from this company!!!!
HORRIBLE!, January, 2017
If I can give one piece of advice it is DO NOT WASTE YOUR TIME OR MONEY! I have been waiting 3 weeks to hear from anyone about a claim I failed for a hit and run accident I was involved in. Any time I call I get transferred to another person that doesn't answer the phone. My agent will answer the phone the first time, but never calls back. If I need information I have to call him back. Erie may be cheaper than other options out there, but it is definitely not worth the savings.
Don't buy! You get what you pay for. Nothing!, December, 2016
We bought a house and what we thought was homeowners insurance. The banker did not forward an application, only a quote for insurance. Nonetheless the year's premium ($581) was sent to Erie. They applied it to my renters insurance ($150 per yr) and refunded the difference without explanation of any sort. We had moved from our apartment into our first home. We had a house and NO INSURANCE.
Shame on you Erie!, December, 2016
Had Erie coverage for over 15 years, with not one claim. They add 3 % rate hike every year. With that said, they cancelled my policy due to me needing a new roof. They gave me 1 month to replace it. You know the times has been had, and money does not come easy. I could not do it in a months time. I filed a claim within that month. Needless to say I have been getting cancelled from other companies ever couple of months. That is the help you receive from a company that does not care about people. They all have a pre-existing damage exclusion on the policies. I did replace the roof but still cannot find coverage for more then two months at a time. Thanks eria
LGBTQ BEWARE, October, 2016
IF you are an LGBTQ person please stay away from this bigoted company. The company will say they have high regards for LGBTQ people but their agents are bigots. I am on my second agent and they were both the same BIGOTS!!!
Customer Service, October, 2016
Could not be happier with Erie or with Brad Klebon as my agent! Been with Erie since I'm driving! Klebon is top notch!
Horrible at claims, October, 2016
I had a claim on August 5th, Erie's person viewed insured property on August 11th, no one got back to me until September 20th with a denial letter. Have been fighting since then as the surveyor report had most of the details incorrect. Totally took too much time and did not get facts correct.
Increase in Premium, October, 2016
I just received a 300% increase in premium. I had one small claim in 10 years. Its obvious that Erie only wants premiums not claims. Without claims no one would buy insurance. My 10 years of premiums was twice as much as my claim. Figure it out Erie. I am moving on to a new insurance company. The Illinois Department of Insurance will be hearing from me.
Terrible customer service!!!, September, 2016
Terrible customer service!!! One agent quoted me a price without printing out a appraisal report. When I called back to ask her to send me a copy of how she came up with the price, I was then turned over to someone else there in their office. It took two weeks for someone to come out and give me an appraisal on my car. (I had to call the appraisal person 4 times ) Terrible communication with customers, worst experience ever with filing a claim!!!! Pray that you NEVER have to do business with this company.
Best insurance company, March, 2015
story behind the story, October, 2015
my option, February, 2013
Cost went up, November, 2015
More About Erie Insurance
Erie Insurance currently serves 11 states: Illinois, Indiana, Maryland, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Virginia, West Virginia and Wisconsin. They offer several different insurance products, including:
- Automobile Insurance
- Homeowners Insurance
- Personal Property and Liability Insurance
- Life Insurance
- Business Insurance
There are a number of different discounts available through Erie Insurance, all depending on various factors, as well as the type of insurance that you have through them. For example, you can receive discounts on your automobile insurance and homeowners insurance for the following reasons:
Automobile Insurance Discounts - safe driver, multi-car, age 55 or over, passive restraints, anti-theft devices, anti-lock brakes, multi-policy, longevity, payment plan, life multi-policy, youthful driver, auto accident prevention course, college student, driver training, and reduced usage
Homeowners Insurance Discounts - multi-policy discount, life multi-policy discount, fire and/or burglary alarm system credit, sprinkler system credit, new home discount, and an age of insured discount
The Erie Insurance website contains information about all of their policies, as well as on the discounts that they offer on those policies. You can also find a local Erie Insurance agent, receive an online quote, pay your bill, and file a claim online.