Erie Insurance Reviews
2.72 / 5 based on 147 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
Erie Insurance was founded in Erie, Pennsylvania in 1925. The company started out as an automobile insurance provider and branched out over the years to include other insurance products, thus allowing them to better serve their customers. Erie Insurance trains all of their employees to emphasize the companies plan to be Above All in Service. This means that they offer exemplary customer service, as well as fair pricing to ensure that their customers receive the best policies at the best prices.
Company Information100 Erie Insurance Place
Erie, PA 16530
(814) 870-3126 (Fax)
Company Reviews (147)
home owner, February, 2012
they were OK however, had a claim this summer and then they dropped my coverage on renewal date.that is all
These people are bad. Dont bother., December, 2015
These people like to collect the money, but dont like to pay. They deny most claims, and force you to fight for coverage. THEY SUCK EGGS
Extremely Poor Service, March, 2016
Do not use this company! They send adjusters out to mislead you. Then when the problem worsens because of them misleading you they turn their back and refuse to rectify the situation. I'm sitting exposed to black mold and over $12,000 in damages at this point! They completely screwed my family over and now I have to hire a lawyer. Plus the supervisor I talked to this morning laughed at me and the situation we are in. When I asked for his supervisor number he rattled off the number so fast and wouldn't repeat the number and hung up on me. This was the rudest and most disrespectful experience I've ever had with an insurance company. We are switching everything from them and will tell the world what they did to my family!
premium increased , October, 2015
I did not have any problems with ERie until i got my last bill and i was shocked. I always pay a year ahead and i have never paid late and never claimed anything and also been with them for more then 5 years just to find out that my premiums on my auto went up $100 ..they dont appreciate their good customers, and that is how they will lose me. Other insurances will give discounts every year for beeing a good driver and ERie increases premiums for beeing too good i guess. The reason they said was because my credit went from 8 to 11. Really? If i pay you every year for a whole year what is your chance of not getting my money ? Its frustrating, my credit is excellent and they treat me like this?
Screwed by Erie, February, 2016
After being Erie customers for 15 years, we filed our first claim for damage...to our RV. They sent out an appraiser that admitted he had no training or experience, yet he approved our claim and told us to start repairs, which we did. Once Erie realized the damage was 10k more than the untrained guy thought, they denied our claim and left us with an unusable RV in worse shape than before. They screwed up and we are now stuck with the bill. They dont return calls, they are t willing to work with their customers, and they had the audacity to say they are 'nice' bc they didnt ask for $250 they initially paid us back. Horrible, horrible experience.
Poor Service / Poor Communication, April, 2016
Multiple agents across this carrier are just not very good at what they do. Failing to bind coverage on multiple occasions, problems with payment processing, and an overall feeling that I was bothering them when I sought service. It was an easy decision to go elsewhere. Very frustrating to deal with - I'm surprised so many people use them. Insurance is a commodity - so the business is about convenience, service, and relationship. Erie failed on all these fronts.
They take your money & ignore u when u need help, January, 2016
Agent was oh so friendly until it came to asking for assistance on a claim. Then he was "researching" for months when I thought a claim was filed only to find out he never even submitted info on the claim. Glad handing double talker. Stay away!
Stay away!!!, April, 2016
The worst insurance company ever!!!!! I've never never ever experienced such a bad customer service!!!!!!!! My agent Deborah never picks up the phone, never calls back!!! I left many voice messages but she never called back! they just keep transferring to one another!! After I called millions time to ask when they gonna send me money to fix my car they just said to call to my insurance if I don't want to wait. WTF??? Their customer hit my car and now I need to go to my insurance?! It's just a question of $350!!! It's ridiculous. Every call to that company is a torture for me - they are just so rude and don't try to help.
Great until you have to make a claim, May, 2016
I have had both HO and car insurance for over 15 years with Erie. I recently had wind damage to siding of my home causing inside water damage. Erie only wanted to pay for the 2 or 3 panels of cracked siding (basically a patch job) on that side of the house. They referred me to the matching exclusion in the policy. I did not expect Erie to pay for siding of the whole house (just that one wall) but they wanted to pay for just a patch job. THIS IS UNACCEPTABLE and may affect the value of the house. This is not what I would call good coverage and will not be renewing my policies with Erie.
Terrible, unprofessional customer service, February, 2016
Worst customer service I have ever encountered. Extremely unprofessional, disrespectful, and outright incompetent. I was involved in an accident caused by one of their insured (front door sheared off in parking lot while I was trying to get in car) and had to go through my own insurance (State Farm) because the car was undriveable and no one from Erie would return my calls to initiate the claims process. It took 2 months of repeated calls, emails, and documentation to even get them to take a recorded statement from me. Once they did this, it became clear that the other party had submitted a false statement; my claim was denied and we had to go through inter-company arbitration. I am still considering legal action and would strongly advise against trusting Erie with your insurance needs.
very frustrated with claim process, October, 2015
I am trying to get a windshield replaced with a camera involved. I have gotten the run around from Safelite, my agent, and the claims appraiser. It is highly unsatisfactory that it should take over a week and a half and I still do not have any hope of having my claim taken care of. Cameras in windshields are not a new invention.
Erie refuses to cover costs., May, 2016
Oh, my... what a shock. Had a tornado touch down in my area past June. Three contractors said I had serious damage. They said the roof was badly damaged. Erie came out 5 months later and could not deny that drip edge and flashing were terribly damaged. They said the roof had no damage. They allowed a number of shingles to be replaced around the severely damaged drip edging. No contractor wants to try to match these shingles as I would have a messy looking roof. Contractors have found damage all over the roof. In addition, Erie said the damage to my shutters was not caused by the storm because hail falls straight down and I have an over hang around my house. I guess they can't figure out that during a tornado there are high winds and the hail comes from every direction. Someone's recycle bin hit my house with such force it sounded like a gun shot. So Erie did cover the flashing and drip edge and a few minor things, but will not pay for the roof, shutters and other damages. I am old and they spoke to me with force even an adjuster raising his voice to me. There is also other damage to my home that Erie didn't even acknowledge. My claim is still open and I must say, they are seriously backing away from this one. Someone told me the only way Erie will fully honor a claim is if the roof totally flies off or if parts have gone missing. And it is very true. They DO NOT match products. If they feel part of your roof is in need of repair you had better understand that matching shingles is rarely possible.
HARASSMENT!!!! I GIVE 0000 STARS, February, 2016
I WAS A DEDICATED CUSTOMER OF ERIE SINCE 2001 OR 2002....I PURCHASED A NEW CAR IN DECEMBER 2014 AND I WAS RELOCATING - AND I NEVER HAD AN ACCIDENT EVER! WELL THEY WANTED TOO CHARGE ME MUCH MORE THAN ANOTHER INSURANCE COMPANY SO I SWITCHED - MATT CONDON (MARYLAND OFFICE) HARASSED ME AND HE REFUSED TO END MY POLICY - HE WAS RIDICULOUS....I COULDN'T BELIEVE IT - STAY AWAY FROM ERIE......
Beware, will fight to pay insurance claims , June, 2016
Wife was in car accident 4+ yrs ago. Multiple surgeries, driver at fault underinsured. Still fighting for Erie to pay for underinsured part years later. Beware of going with them..
Cheap and you get what you paid for, June, 2016
We had been with Erie for 25 years and everything was ok until we had actually use it. My car got hit by uninsured motorist, and that is were nightmare started. Claim adjusters are out to pinch pennies, they do not return calls, low ball you at every opportunity. They kept car for 8 weeks w/o doing nothing, told shop that check was cancelled and the write-off offer they came up with was less than NADA and Kelly Blue book, less than 50% on one year old car!
Worse experience ever!
Customer service is terrible, January, 2016
As a claimant they treated me so poorly it was unbelievable. It took nearly 5 weeks to get a response on a claim to repair my house from a water leak. They did not return phone calls or emails Ina timely manner. Insurance adjuster was Ms. S. Parulski and she was comp,Evelyn unresponsive.
THEY DO NOT LIKE WHEN YOU FILE A CLAIM, January, 2016
I have been a customer of Erie for 10+ years, for both auto and home. Recently my home was burglarized, a lot of valuable items were taken. I called the police, they came saw and made a report, true the police report was not complete, yes that did take a little longer then necessary. Well the problems started the minute I filed the claim, the adjuster asked for the police report a inventory list and authorization to do a credit check? Well the process has dragged on now for 7 weeks and counting, the adjuster kept using the police report as a excuse, then she stated the vendor was having trouble pricing out some of the items. Like any normal person I called my agent, hoping they could find out what the REAL problem was. That was not really helpful. next I tried calling the adjusters supervisor, on the 8th of January, his voicemail claimed to be the 7th, well that was of no help, finally heard back from him on the 11th. At this point not feeling to sure of the the adjuster Sheila Eisele, or her supervisor Mathew Miller, I decided to call my agent and get the phone number of their boss. WOW My spouse called Mr. Kerry "I DONT CARE" Ritchey, after giving Mr. Ritchey his name and the claim number, Mr. "I DONT CARE" asked for a moment, after returning to the line, my spouse tried to explain the reason for calling, then ask why it was taking so long, as expected Mr. "I DONT CARE" tried to cover for his people. This is were the whole problem started when my spouse confronted him about the work ethic of his people having a direct reflection on him, Mr. "I DONT CARE" lost it, he became argumentative and combative to the point of threatening that their is a "special investigator" who needs to finish "his investigation" among other things this man spewed was our favorite the famous "I DONT CARE" well that was the first truth we heard from anyone at Erie which means he did a great job training his staff to just work under the "I DONT CARE" code of conduct.
Wouldn't cover storm damaged roof., April, 2016
We had storm damage to our roof which was confirmed by 5 different roofing companies. However, Erie brought their own roofer, who insisted that our 20 year old shingles were "defective", and the were only going to over $600 worth of damage when all 5 of our roofer, and his roofer as well, wanted us to replace our roof to the tune of $12K+. Our deductible was $2500. And the premium has nearly doubled in the last 6 years, so it's time to find a new company.
They charge for coverage not requested, December, 2015
When filing a claim, the local agent simply gives you a phone number to call and tells you to handle it yourself. Why then do I need a local agent? Also they keep hassling me for more money when I never requested further coverage. They have turned me over to a collection agency, all for insurance that I never told them I wanted.
Terrible service, I would rate zero stars., January, 2016
Worst insurance experience ever. No support. Adjuster was so slow I asked about further damage due to leak and I was told to "hang loose". Called a manager to complain and my call was never returned. I can't wait to switch to a different insurer.
Erie Collections Scam, August, 2016
After 4 years of coverage on home, auto, life and business, i went with another insurance company due to Erie costs doubling with no explanation, when i asked why rates doubled in two years with no claims they said ..we can find you a lower rate... bad business.... so I cancelled my policies, 1 year later i received a bill from collections for a policy that I cancelled, they said I had to pay it. I explained that it was cancelled and they still proceed with collections. This scam happened again 4 months later. I sent policy declaration pages for the company that took over coverage and they backed off.
The worse Ensurance ever, May, 2016
I have been with Erie Ensurance over 5years. On my record they put 4 accident but i only had one accident they are thieve and lairs please watch out for those people.
Watch out for this one., March, 2016
Watch out for this company they will write a policy and insure someone without their consent or signature. Then they say you need to go to the people that signed you up with them. They say they don't want to get involved.
Customer service was very poor. , March, 2016
My claim was not resolved even after I provided all documentation and phone & recorded interviews requested by the insurance adjuster. No explanation or follow up on my claim- still waiting to hear if it was accepted or denied after 1 year and 4 months. I was a client for over 20 years and I am very disapointed. I will not recomen Erie Insurance to anyone.
Arrogant Erie employee, February, 2016
The Erie employee for the state was condescending, arrogant and disrespectful. Not trustworthy. A poor listener and showed no empathy.
Drivers without accidents have to pay more , January, 2016
I have an Erie insurance for almost 1 year. I had no accidents or tickets but they still raised my total annual premium. Now I have to pay $70 more than last year. What is this for? How much more would I have to pay if I had an accident ? Besides I drive only 6.000 miles a year. It sounds, no matter how good driver you are, you will pay more anyway.
Policy cost good, Policy Service POOR, January, 2016
I guess you really do get what you pay for. Never had so much trouble in my life. Did not want to pay even initial emergency room bill, handled rest of the 3 operation injury goofily
WORST EVER, June, 2016
I filed a claim to Erie for my home invasion and got everything stolen, literally my beds, TVS, clothes, and EVERYTHING. They never called back to notify me of the status of the claim, and everytime I called nobody had an answer for anything. Also, they told me about some bullshit attorney statement oath and literally took 5 months and nothing has been resolved. THIS IS THE WORST INSURANCE COMPANY EVER! PLEASE AVOID THIS COMPANY! its not worth the time and the money!!!!
Goodbye Erie forever, June, 2016
There was a hail storm in our area. The whole street has to replace their roof. We hired 2 independent certified roof inspectors checked and approved the damage, but Erie adjuster said that it was damage by other than hail storm. So, our roof was spare from all hail storm because we are covered by Erie. We have a feeling that very little percentage of customers is approved by them. We switch the insurance and never return again. Erie just want to take your money, but does not want to pay.
WORST INSURANCE EVER!!! STAY AWAY. , July, 2016
Had a stupid ass named Raul M hit my trailer and total the trailer and all equipment inside trailer. Raul Martinez only had 20k property limit with State Farm. Here I am with over 38k in damage and this piece of shit insurance Erie wants me to take the 20k from State Farm and they will only give me $2,800. For my 7x16 enclosed trailer.
Don't trust Erie or their agents. I had the guy with scratching problem Kyle sanders call me out of the blue last year and insist and insist on giving him a chance to give me a quote. Honestly he called me and annoyed me for a period of over 6 months.
When the accident happen I called him and he showed up. He did NOT take pictures he did not call a tow truck he did not write anything down he did not start the claim process he did not do anything. Had the courage to tell me text me the pictures.
DO YOUR SELF A FAVOR. DONT GO WITH ERIE.
The worst insurance company ever!, July, 2016
I had Erie for over 5 years. They dropped my coverage due to too many accidents. The last accident I was in, they paid for my car to get fixed, but they never paid for the rental car I got which was part of my policy. Now the car rental place is billing me for the full amount of the rental which is super expensive.
Erie is awful once you actually need their services, they don't pay and/or will not renew your policy. Look else where for coverage. There are so many better companies out there
DONT BUY ERIE INSURANCE, June, 2016
I was with ERIE for 22 years for my car and home. They took my money but this year when I had storm damage to roof, they only paid for 1/2 a Roof!!! Then I had a water leak somewhere-couldn't find, water in my duct work. They refused to pay, told me to. Then dropped me because they said I never signed a renewal form WHICH I NEVER GOT! My agent did NOTHING to help. DO NOT BUY ERIE INSURANCE!!##
Adjuster "ASSUMES", December, 2015
Filed a claim on November 17th due to an electrical issue in my home. Received a letter dated December 4th saying that my Adjuster assumed I didn't wanna follow through with my claim anymore. Because I have been working 6-7 nights a week and some 12 hour nights! And haven't been able to fill out the replacement value for the items I just had delivered. I just was able to buy food yesterday to but in the Fridge that was just delivered on Monday! I don't even have my Furnace fixed yet from this mishap and he wants to deny my claim that has been less than 3 weeks! If your Agent wants you to switch say NO!
Low-ball Offers, October, 2016
I hope that you never get hit by someone with Erie insurance. They are offering me at least $1000 under what the value of the vehicle is. Not only that but they take so long to respond that now they are claiming the rental time is expiring. This is infuriating!
file a complaint with the Pa insurance department, July, 2016
refuse to answer call or pay on a claim that their insured party is at fault for.. Tyler Galloway will not answer the phone and is attempting to close the claim based on my "disinterest" Will file a complaint tomorrow and see how interested he finally becomes Giant jerk!
Good until you need them , June, 2016
Erie was great for the cost however they are extremely listed as a company. I signed in with my girlfriend since she was already using them when I moved here and liked the price. However that was about the extent kf my love for Erie. We constantly got letters in the mail stating they were going to cancel our services because we hadn't made a payment when we did and we would call back. The reps would always say "the system just hasn't updated yet." Whatever. Then the policies would come in the mail, always slow, always with just one name on them never mine. Additionally, they would never update their website. It would show way more than what we owed, it was like 3 months behind easy. Finally, this year I backed up into someone and my girlfriend got hit by a deer, and they dropped us. What kind of an insurance policy drops for hitting a deer. We found out a month before renewal by letter and when we called all the rep could say was, "it happens." This company is a joke don't use them. We swapped to progressive and got more for less.
-F, May, 2016
If it was un option for -0 i will give them they very rude people with customer service a lot of unfair money payments they keep rasing your insurance with out telling u.trust me the bill they put is way too much and make u pay a lot of money if u try to swich to other Ensurance by giving on your record false records.
Dishonesty, May, 2016
They will make having accident by your fault what ever number they want so they can raise your insurance very high even if u don't have no accident they are dishonest people and bad customer service
Laiers, May, 2016
The worst Ensurance ever keep riping money from people with dishonesty. Likes to make people miserable by money raising wrong information about your accident
rates are high, February, 2016
I had two cars and a four wheeler insured, the four wheeler was on there since 2004 so i decided no since in wasting money since it was 12 years old now and wasn't worth much anymore to cancel it and save a $125 a year. Well guess what, my insurance went up $12 more a year and no coverage on the 4 wheeler now. When i questioned it they said it was because we had a rate lock until you change your policy. B*LLSH*T!!!
Awful, Awful, Awful, Awful!, January, 2016
I was rear-ended, the lady who hit me has Erie Insurance. I was at NO FAULT they gave me a rental car for 4 days, which was extended to 6 days. The car appraiser, said I could send a text message of my title with my name on it and the registration, he could send my check. Weeks with no check no car struggling finding a way to work, I finally get a hold of him the reason I didn't get my check was because I never mailed my title. So I do so, then I get a call they are sending it back because it wasn't notarized. Over a month later as of now, i still have no check. I was hit with no fault, this Insurance company is RUTHLESS.
Erie Insurance Group is Unethical, April, 2012
I have been a customer for 20 years. When I had to file a claim they disappeared off the face of the earth. The adjusters were rude as hell. The claims department would not pay for hail damage. Neighbors on each side of my house had their roofs replaced from hail damage. Erie took my money and ran.
Disgusted with poor customer service, July, 2015
I was in an accident on June 17th. This was my only claim in the 4 years I have been with this company. Because the accident happened out of my home state I was told to seek any available body shop for repairs and that body shop would communicate with Erie. Then Erie changed and decided to send a 3rd party adjuster out. The initial estimate was done; however, due to the nature of my damage a complete estimate was not possible until the body shop did a tear down. On July 2nd my insurance adjuster informed me they would have to send their 3rd party adjust out again to reestimate and it should happen that following day or Monday the latest. After several calls and messages left for different people including the supervisor Ms. Linda Black. I was finally called back on July 8th by someone else and told that my car was being totaled. I was informed that I needed to mail the car's title to them and retrieve my tags from my vehicle. I was also informed that the body shop had cashed an initial check sent to them from my insurance agency. This doesn't make sense to me because I was specifically told that any checks sent to the body shop had to be signed by me before they could be cashed and I never signed any check. I informed Mr. Pulliam of this immediately. He said it wasn't a big deal and I bought plane tickets home to obtain and mail off my car's title and return the tags to the MVA. Since then I have been informed that my lien will not be paid off nor will I receive my settlement balance until Erie gets their check back. After multiple calls to their supervisor Ms. Black as well as my insurance agent. I received a defensive and insulting email from Ms. Black informing me that this is a problem between myself and the body shop, that she will authorize my insurance pay off but I will not get my settlement until they get their returned check.
WORST INS. COMPANY EVER, October, 2015
Let me tell you about Erie Insurance.. Four years ago there was a major storm that came through my town..ALL of my neighbors had their COMPLETE roofs replaced....Not me....This Bulldog insurance company refused to work with any roofer that wanted to replace the shingles, Erie said they would just repair the ones that were broken off...Then after the adjuster "leaving our employ" and the inside adjuster "losing the file", winter came and the following spring, more shingles were missing and the roofer explained they were most likely broke or cracked from the storm and then broke off over winters cold and snow...The last straw came when the adjuster said it looked to him as though someone had broke them off purposely...Meaning me..I NEVER GOT PAYED FOR THE FRONT PART OF THE HOUSE ANYWAY!!! I'm done with this company, they win I lose...But don't say I didn't warn you.....
Terrible service, November, 2015
Terrible customer service,terrible communication with members worst experience ever with filing a claim. They severely lack in customer service an calling people back an informing them on claim. Also good luck getting a hold of someone that knows what they are doing!
customer for 35 yrs-no claims previously, August, 2015
I have been with Erie for 35 yrs and have never had Erie pay on a claim- on June 30th a hail storm plummted our area-my house was completely trashed-I called Erie that night and started a claim for my home and my rental property- ten days later an adjuster from Eagle came out to see the damage and meet with our contractor-we did not hear anything for about 2 weeks so I called the 800-number to get an update-they then proceeded to tell me that they will be sending out an adjuster-I informed them that I already had one -I was just looking to see how things were going- after 10 or more phone calls- faxing estimates and speaking to their supervisors-I am still at square one- I called my local agent to try and get some results- the storm happened over 6 weeks ago and finally I am going to get another adjuster on Sunday-my roof is leaking and there are holes in my siding-trees were down everywhere-my pool and deck were trashed and I have not been able to open up my front door for the last 6 weeks(I could go on wIth all the damage put it would take forever)as far as I am concerned Erie is irresponsible and what was a stressful situation has been made much worse by their ineffective communication. I only hope that this situation is taken care of soon!!!
Horrible service! Worst ever, September, 2015
Eric ester, claims adjuster who handled my case, was among the worst I have ever dealt with. I left 3 voicemails in the span of a week and I still have not heard from him. Absolutely no communication while my car was getting fixed and no communication after it was done. I hope to never deal with him again, gives Erie insurance a bad reputation.
34 Year Customer, December, 2015
We have been with Erie since we were on our parents policy. We had some damage and to our roof. I called and set up a claim. Someone came out and eventually they denied the claim. FIne. Two weeks later I get a letter stating that the damage must be fixed or we would be dropped. Damage fixed within their window and we just got a cancellation notice stating that the necessary repairs were not fixed. Bull Shit. My agent is worthless and they do not leave a number on any documentation to contact anyone for questions. I feel that we have wasted 35 years of premiums on this worthless company.
Would not repair damage, April, 2015
Offered only a fraction of the cost needed to repair heavily damaged home; home uninhabitable; would not negotiate; we followed every rule. Needed to spend retirement savings. Run from this company.
policy holder, September, 2013
had no problems except that the only claims I had happened to occur in the same year. For that reason my cost for renewal almost doubled. These claims were not caused by my negligence and could not have been avoided so that seems to be unfair to me.
My car caught fire, January, 2016
December 25th 2015 my car caught fire in my driveway, I have comprehensive coverage, but they tell me over & over they are investigating to determine if my coverage will cover the fire, today is January 12th 2016 & still no result. Avoid this shit hole of an insurance company at all costs
Erie Insurance, October, 2015
Very disappointed...worst service I have ever encountered. Took 10 days for an adjustor to show up and evaluate the damage to our vehicle. After the evaluation we were cut a check that would not cover the damages to our vehicle. Numerous attempts have been made to contact erie to obtain an explination without success-just a bunch of voicemails with no return calls. DONT WASTE YOUR TIME OR MONEY!!!
Non-Renewal, March, 2016
Been with Erie Insurance for around 14 years faithfully paying all those years. Received a "Notice of Non-Renewal" in the mail yesterday. Reason for non-renewal was due to "claim frequency". One small claim due to wind storm was made in 2009, and a claim in the spring of 2015 that was caused by ice build up during the long winter. Seems Erie Insurance is interested in getting your premiums, but god forbid you actually have to make a claim, they'll drop you in a heartbeat!! I would strongly recommend you find a different insurance company to give your hard earned money to!
because we no longer have a car and we don't need their auto policy their price increased dramatically
Worst Customer Service, November, 2015
There's a reason Erie is so affordable, they have horrid customer service. To start, god help you if you buy a car any time other than 9-5 monday thru friday, because you can't get a binder once all the insurance agents have gone home. My agent assured me that I would be covered, only to call me back and tell me that I'm actually not covered. The level of unprofessionalism is astounding to me. I will go literally anywhere else at this point because clearly, you get what you pay for with Erie.
Dont buy Erie!, March, 2016
They denied us for hail damaged when neighbors with different insurance company got new roofs. then we got wind damage and they only agreed to pay for missing singles replacement which is under deductible so it means they will not pay any cents. So don't buy this insurance, you might save money on cheaper payment but they will not pay any claims unless you have 100% damage and you have no roof to live under!
Worst Car Insurance Company Ever!, February, 2016
There's a reason Erie is so affordable, they have horrid customer service. The level of unprofessionalism is astounding to me. I will go literally anywhere else at this point because clearly, you get what you pay for with Erie. My Agent in Glenview was so rude & extremely impatient and demanding to me. Very unorganized, I had to ask for them to even send a car insurance card. They provide you a piece of paper, no card to put in a decent cover, nothing!! I will put the word out how bad this place IS and my car insurance has be cancelled Feb 2016!!
policy holder, January, 2012
would not recommended,would love to find a more affordable,customer service friendlier company.I would not only consider to change car insurance but also homeowners
Trying to deny claim, September, 2015
April 20th there are several reports of hail in our area and neighborhood. Several of our neighbors had their roofs replaced within the next month of the storm but we were out of town a lot directly after and then most of the summer it did not rain so we decided to wait until now to contact our agent to file a claim. They are claiming there was no hail reported even though the national weather service shows hail for that day. They have been very rude and are not listening to us when we talk to them. Changing immediately if denied these guys are jerks.
STALKERS, May, 2016
My boyfriend got into rear ended and I was forced to file his medical claim under my insurance with Erie because of NY states "No Fault" law. Because my boyfriend lives out of town and we commute to see each other, Erie insurance is investigating me for lying about where I live in an effort to not pay the $300 claim. They have not only sent an investigator to my home that I own (and Erie even has my homeowners!!), but knocked on my neighbors doors asking questions about me!! They also sent a different investigator to my boyfriends apartment to see if I live there!! Again, all over a $300 claim. I have been a customer for years, never once filed a claim in my entire life. And they are treating me like a criminal. Sickening. I would rather pay the $300 then deal with these monsters. Word to the wise, if you travel more than 5 miles from your home, and get in an accident with Erie, you are screwed.
referral, August, 2012
These folks where referred by my father in law. if could change I would because always changes rates without notice. don't always get straight answer.
Never make this mistake!, May, 2016
Use Erie only if nobody will take you, is the worst I ever saw in 20yrs in business. Many other business in this area and even agents are getting to exactly same conclusion. Any claim they'll drop you first than ignore you, and after spending money with layers you'll finally learn that their policy is actually against you...just read before signing and also read reviews!
I am with Erie bercause..., August, 2012
they have had my car insured for 20 years and I have always found them very good to deal with regarding claims i.e. two encounters with deer. It seemed easier to have car and home insurance in one place.
Very Good Local Service, April, 2014
Am changing companies due to relocation from Pa to Fla and agent not able to transfer.
Great customer service!!, October, 2015
I enrolled for an auto/homeowner's bundle when my hubby and I were buying our house. It was a whirlwind I hardly remember, but I had selected Plan B for my auto insurance. Due to the timing of everything, I didn't get my first bill until month 3 by the payment terms, so I got a bill for all 3 payments. I called customer service because I figured since I was paying the full amount in my first payment that I wanted to change to Plan A and get the 10% discount. I thought it was going to be a hassle and a battle to get this done due to my experience with other customer service departments, but the lady I spoke with was very friendly and made the changes for me right away. It's very refreshing to have a pleasant customer service experience.
Avoid , April, 2016
Had insurance policy with them for almost 4 years. No accident no claims. Then I forgot to renew the policy (in fact I was so busy with family and work related issues) and the send a note to MVA. Paid the fine. Then next year I told me that I will switch providers. I was harassed by them with phone calls and emails. Eventually switched and then they say that they were not notified on time.... Terrible customer service. Prepared to be harassed by them
Erie has treated me right, August, 2015
I've had Erie for over 6 years now and really like them. I've had to make a few claims, but they were terribly big. Their rates do increase over time. Mine have raise quite substantially so I am now seeking another agency. I hope the one I find is affordable and has as little hassle as Erie has given me. I also love the included glass coverage for my autos!
Was very satisfied, great rates, July, 2015
Had an excellent agent. No complaints.
Erie Insurance, May, 2013
Very Good company. Does what they say they will do.
Never had a problem in 28 years.
Price checked and always in line.
great insurance company, October, 2014
through 6 years of coverage, my agent has always been available to answer any of my questions or give me the best recommendations.
Best insurance, January, 2014
Had Erie for years and cannot find better.
Great!, April, 2013
Love this company. I just have to leave them as they dont have coverage in Colorado.
If we can reduce the cost for the same coverage, we will stay with Erie.
Excellent Service, June, 2016
I had an accident with an uninsured motorists, and was very fortunate to have uninsured coverage. Erie Ins. paid all the medical, paid for the value of my car and then paid an inconvenience check. The customer service was excellent. Erie Ins. personnel communicated the whole way through the process, really on top of everything and so helpful. Great to have Erie Insuance and good agent for keeping us covered. Thank you Justin Thomas, Thomas Ellars Insurance, Champaign, Il and the staff at Erie Insurance.
Seeking Savings, September, 2012
I have been somewhat satisfied with my present insurance company. However, I would like to save some money on my future premiums.
Sucks outstanding claim not paid in 8 mos, November, 2016
The claims adjuster does not reply to message from claimants insurance or attorney Never Never will use them it should never take this long to resolve an auto claim
Claim ripoff and bad customer service., November, 2016
I have been with Erie Insurance approx 30 years. I recently had to file two claims about a week apart, two incidents of deer hitting my car. The second incident totaled the car. I received a check for $1,335.98 and deposited it and drew a down payment of $500.00 to pay the body shop to start the repair process. The parts were purchased and painted by the body shop after I gave them a down payment. The car was scheduled to go into the body shop Friday morning Nov. 11. To be finished Friday evening avoiding the need for a rental car. Early Friday morning at about 1 AM came the second deer hit and it never made it to the repair shop that morning for the bought and painted parts to be installed. Erie Insurance has told me they are deducting the first claim from the second one leaving me to pay for parts that were purchased and painted for a car that is now totaled. They told me I have to eat that money for those parts. So I am out $500.00 because the body cannot send back painted parts. Over and above that, they are deducting $1,435.98 from the second claim which is not the amount I received, so I am out another 100.00. In 30 years I never knew Erie to be a rip off insurance company. Basically after it’s all said and done I am being shorted $600.00 and I am not even getting the final check before the rental car runs out leaving me with no transportation. After this is over and depending on how it all turns out, if I am ripped off for this 600.00 I am terminating all business with Erie Insurance including my home insurance. I have been a good customer for 30 years and have paid tens of thousands of dollars in premiums with very little trouble in the car area for claims. I am very disappointed with Erie and surprised that they are ripping me off.
Goodbye Erie, October, 2016
We've been loyal customers of Erie since 1996 and have filed VERY few car claims and never filed a homeowners insurance. Recently our roof suffered hail damage from a storm. our ENTIRE neighborhood (30+ homes) were approved for a roof replacement except for us. Cleary Erie does not value their loyal customers. We will be giving our hard earned money to someone else. Stay far far away from Erie and don't learn the hard way like we did.
Terrible , 30 year customer!, September, 2016
I have been with Erie for 30 years and only one at fault minor fender bender in all those years! and this is how they treat good long time customers
Someone hit my car in Jan. in Maryland. It was not totaled and was under Maryland's 75% "not totaled" percentage. So they are supposed to repair it. But they said, well, there could be "hidden damage" and therefore are totaling it anyway.
This was my spare car, well maintained,low mileage car. Erie is comparing it to cars with 40-60k MORE MILEAGE!!!, standard options, ones that were rentals or fleet cars, had multiple owners, auctions and accidents aka condition. Of which mine had NONE. They just averaged these cars and came up with a price without any credits for the mileage, added upgrades and options, one owner, no accidents and never a rental. In my opinion just Stay away!!
Save your money and go to a company that will deal with you fairly and not try to cheat you out of what is fair. All those car and home premiums for over 30 years and all for what , 2 thousand skimmed off the bottom line. Well losing customers by treating them like garbage and lying to them will cost them more than that. Bottom line...
Worst customer service ever!!!!! Horrible company!, September, 2016
This company is like all the others a total FRAUD!!!!! Just read the reviews that's enough for me to confirm what I was thinking!!! I've had car insurance for over 10 years with them and when my truck breaks down to Unrepairable and I'm out of the state for over 5 months I would of thought because I didn't pay when it was due that it would be cancelled for when I came back in town but NO..... They said when payment isn't made that your contract is renewed automatically if you don't cancel, well that makes no sense what so ever. REALLY!!!! So now their trying to collect for a few months worth from me well good luck with that!!!!!!!! If I had the money to fix my truck then you would obviously have your money for insurance but no truck so no need for insurance right??!!!!! Insurance of ANY kind is a fraud unless it's free!!!! I will NEVER recommend nor use their insurance again!!! Erie insurance has the WORST most RUDE customer service I've ever dealt with!!! I will never renew with them!!!!
Horrible !!!, August, 2016
Agent gave me a quote , i went ahead and cancelled all my car insurance for my family and my house insurance , and went through Erie insurance . Paid !! Received all the policies and then two weeks later they said oops sorry your denied !! Because we didn't see your daughters ticket !!!!!!!! And that was about it very unprofessional , could care less !!! Not apologetic at all !!!!
Wonderfull in price and claims, June, 2016
I had an auto claim and they did not raise my insurance and also got the claim approved and quickly got my car fixed.
The worse Ensurance ever, May, 2016
I have been with Erie Ensurance over 5years. On my record they put 4 accident but i only had one accident they are thieve and lairs please watch out for those people.
The worse Ensurance ever, May, 2016
I have been with Erie Ensurance over 5years. On my record they put 4 accident but i only had one accident they are thieve and lairs please watch out for those people.
satiusfied, April, 2016
This company has been my auto insurer for 20+ years and has been exemplary in customer service, claim handling, and bundleing prices
always have been happy with them until recently, September, 2015
Recent inquired about there raising costs compared to other companies and they are taking their sweet time getting back to me. I have made 2 claims throughout the years and they handled them fabulously.
They were great toe but dropped me
Great company, February, 2013
My experience with Erie Insurance has been wonderful. Thank you
I am looking for insurance for rental property. I am completely satisfied with Erie insurance, haven't even contacted Erie, yet. Thought I would check here first.
my house, December, 2014
great coverage but too high of cost
WAs with Farm Bureau but they seem to be selling mostly life insurance now, good people though
great company to deal with and very helpful agent
love our agent, November, 2013
Our insurance agent is the best
Need quote from other carriers. Had 2 claims in past 2 years. Only claims since I mover into the home in 2003
Erie Insurance, April, 2013
I have Erie Insurance in PA. However, Erie does not cover homes in Florida. My husband and I are interested in buying a condo there as a winter home
no reason not to like Erie, July, 2012
I have no reason not to like Erie but I am looking for cheapest cost for all of our insurance.
Stay AWAY FROM ERIE, December, 2016
Recently lost our RV in a fire. Erie has been terrible do deal with. Erie made us do 3 separate claims. I am still dealing with homeowners claim after 1 1/2 months. The adjuster Timothy Thompson has been terrible to deal with. I really wish I would of researched them before going with Erie. You will be better off putting your policy payment in jar every month in case of a claim. Would never recommend them to anyone.
Don't buy! You get what you pay for. Nothing!, December, 2016
We bought a house and what we thought was homeowners insurance. The banker did not forward an application, only a quote for insurance. Nonetheless the year's premium ($581) was sent to Erie. They applied it to my renters insurance ($150 per yr) and refunded the difference without explanation of any sort. We had moved from our apartment into our first home. We had a house and NO INSURANCE.
Won't pay out, December, 2016
I was screwed 2 times with this bunch of idiots,rear ended on the interstate in a wreck involving 3 vehicles and the guy that stopped illegally and left the scene had this same insurance as me and I never got a dime and was told by them to sue the tractor trailer that slammed into a truck that slammed into me ,the 3 vehicles involved never got a ticket for anything. Then the next time i was involved in a hit and run and I called the state police and the boy that hit me admitted to it . This was on private property. The state police told me to call the insurance and by the way the same as mine . The insurance lady told me that uninsured insurance would have paid but since I knew his name that they wouldn't pay! So this lying hit and run driver gets off Scott free and I suffer the loss . Anyone with a grain of common sense knows this isn't right ! So after over 5 years with them I am heading out this week to hopefully find a better company. This one sucks and even if it's cheaper the bottom line is if they won't pay they are useless! Don't go there if you do you will find out the hard way like I did!
Shame on you Erie!, December, 2016
Had Erie coverage for over 15 years, with not one claim. They add 3 % rate hike every year. With that said, they cancelled my policy due to me needing a new roof. They gave me 1 month to replace it. You know the times has been had, and money does not come easy. I could not do it in a months time. I filed a claim within that month. Needless to say I have been getting cancelled from other companies ever couple of months. That is the help you receive from a company that does not care about people. They all have a pre-existing damage exclusion on the policies. I did replace the roof but still cannot find coverage for more then two months at a time. Thanks eria
LGBTQ BEWARE, October, 2016
IF you are an LGBTQ person please stay away from this bigoted company. The company will say they have high regards for LGBTQ people but their agents are bigots. I am on my second agent and they were both the same BIGOTS!!!
Customer Service, October, 2016
Could not be happier with Erie or with Brad Klebon as my agent! Been with Erie since I'm driving! Klebon is top notch!
You will be dropped, October, 2016
Had Erie insurance for 15+ years. Recently, my husband and I both had an accident on seperate occasions within 6 months of each other. It was the first accident for both of us. Mine being only a little fender bender. We were dropped by Erie for this. #rude
Horrible at claims, October, 2016
I had a claim on August 5th, Erie's person viewed insured property on August 11th, no one got back to me until September 20th with a denial letter. Have been fighting since then as the surveyor report had most of the details incorrect. Totally took too much time and did not get facts correct.
Increase in Premium, October, 2016
I just received a 300% increase in premium. I had one small claim in 10 years. Its obvious that Erie only wants premiums not claims. Without claims no one would buy insurance. My 10 years of premiums was twice as much as my claim. Figure it out Erie. I am moving on to a new insurance company. The Illinois Department of Insurance will be hearing from me.
Erie doesnt like to pay claims, October, 2016
Filed my first claim in 15 years for homeowners due to hail storm damaged roof. After storm my ceilings started leaking in four different locations.
Adjustor came out and said no sign of hail damage, no reports of hail in my area during the claim date and it looked like poor roof construction. Erie sent out an "independent roof hail expert" from Atlanta. He found alot of hail damage on shingles and gutters showed all the hail marks as well.
Adjustor said I was getting new roof, then called back 2 days later saying their manager "Jack Schenzel" is denying the roof replacement but will cover the inside drywall damage.
The process has taken 3 months and I'm now starting the legal battle. I will not let them pick and choose what they will pay.
Terrible customer service!!!, September, 2016
Terrible customer service!!! One agent quoted me a price without printing out a appraisal report. When I called back to ask her to send me a copy of how she came up with the price, I was then turned over to someone else there in their office. It took two weeks for someone to come out and give me an appraisal on my car. (I had to call the appraisal person 4 times ) Terrible communication with customers, worst experience ever with filing a claim!!!! Pray that you NEVER have to do business with this company.
Dishonest, Bad Business, September, 2016
Requested a quote (remember this, just a quote) on renters insurance to package with my auto. They ended up sending me a bill two months later for the renters insurance I NEVER signed any forms for. Their excuse? "You made it sound like you wanted it" ARE YOU KIDDING ME?!?! Just because I asked for a quote doesn't mean I requested insurance. Strongly recommend you look elsewhere.
Dont do it , September, 2016
I was on my parents insurance with this company, and they royally screwed me. I was in a fender bender that was not my fault. The guy only needed his bumper repainted and there was no damage to my car. I never heard anything from them concerning a claim. 2 years later I went off their insurance and switched companies. This accident suddenly showed up on my record. It is costing me extra money each month, and I had no way of fighting it since I didn't even know he filed a claim. They failed at their one job!
Should have stuck with Progressive!, September, 2016
I have an agent that is definitely not in the business for her clients. My windshield cracked and she said told me it would be 250$. So I asked why...obviously the deductible. She proceeded to explain to me that I could lower the deductible to 50$ but I'd have to up my premium by 90$ annually. Wow a whole 7.50$ a month. Seriously why didn't she bring this to my attention? Oh wait but to change the policy it was going to be another approx 75$ additional. Not a big deal. But still the windshield was going to be 250$. So why would I want to change my policy now? I was fairly young when I first started with Erie. So I guess my ignorance was her opportunity to make money off of me. She never explained Anything and often rushed out meetings. I've examined every inch of my policy, and after doing so, i realized I was covered for things that didn't even apply to me. I can't believe that someone you're supposed to trust with this stuff is just a scammer. Every time I call her she doesn't answer but calls me back within I guess a reasonable timeframe. I wouldn't reconsider Erie to my worst enemy. Such a disappointment. I'll be going back to Progesssive.
Poor service on problem, August, 2016
Erie has been pretty bad on this auto claim:
1. The adjuster knew the body shop was problematic. So instead of warning me in a proper way, he was so abusive and nasty, that I would not talk to him.
2. I informed the company about this adjustors behavior: they did nothing.
3. Of course the body shop did a terrible job which needs to be redone.
4. I took the car to a reputable shop and to have the job redone. Erie has not returned my calls for 3 days on this matter.
This is the first claim I've had with Erie.
Best insurance company, March, 2015
Best insurance company, March, 2015
story behind the story, October, 2015
my option, February, 2013
Cost went up, November, 2015
More About Erie Insurance
Erie Insurance currently serves 11 states: Illinois, Indiana, Maryland, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Virginia, West Virginia and Wisconsin. They offer several different insurance products, including:
- Automobile Insurance
- Homeowners Insurance
- Personal Property and Liability Insurance
- Life Insurance
- Business Insurance
There are a number of different discounts available through Erie Insurance, all depending on various factors, as well as the type of insurance that you have through them. For example, you can receive discounts on your automobile insurance and homeowners insurance for the following reasons:
Automobile Insurance Discounts - safe driver, multi-car, age 55 or over, passive restraints, anti-theft devices, anti-lock brakes, multi-policy, longevity, payment plan, life multi-policy, youthful driver, auto accident prevention course, college student, driver training, and reduced usage
Homeowners Insurance Discounts - multi-policy discount, life multi-policy discount, fire and/or burglary alarm system credit, sprinkler system credit, new home discount, and an age of insured discount
The Erie Insurance website contains information about all of their policies, as well as on the discounts that they offer on those policies. You can also find a local Erie Insurance agent, receive an online quote, pay your bill, and file a claim online.