CUNA Mutual Reviews
2.59 / 5 based on 8 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
Company Information5910 Mineral Point Road
Madison, WI 53705
Last Updated: 2018-08-19
Company Reviews (8)
Absolute rip-off, April, 2016
My fiance picked up this insurance as recommended by our credit union in case the worst happened. Well, the worst DID happen, and CUNA refuses to pay after five months of dicking around. My fiance died thinking he'd done the right thing to take care of me, and instead we should have taken the premiums and put them under the mattress. AVOID THIS COMPANY!
Poor service and a hassle to file claim, January, 2015
I called to file a claim after I had been laid off and then had an accident where I broke my leg. They filed my claim and back paid months I didnt need covered, force me to stay on unemployment or they wont pay my claim. They dont communicate with my credit union, even to confirm my claim was approved. Also, Mario over there is a douch. Don't do business with these people if you can avoid it.
They deny claims without cause, June, 2017
My husband purchased insurance through our local credit union to cover our loan in case of disability. NO ONE expects to be disabled, nor to they want it to happen...but it does sometimes. We do our best to prepare for these things but making sure we're insured.
CUNA is denying payment They say he has the ability to earn money even though he can't raise his arms, be on his feet, perform fine motor skills with his hands. They based their greedy decision on facebook pictures that were taking PRIOR to his disability!!! My husband has repeatedly requested to speak with the case manager that's above the handlers (there were three supposedly) that made this decision but is getting no where. The three that made the decision keep taking turns calling him back. He requested an appeal and was told they would email paperwork....that was a lie too. He requested a copy of the contract stating why he's suddenly 'not' disabled and they told him he would have to get a copy of that from the credit union. DO NOT WASTE YOUR MONEY!!! We need to all put them out of business!!! My husband's doctor even submitted the required paperwork stating that my hubs is DISABLED. Nope....not good enough. Run fast and far from this policy!!!
SCAM STAY AWAY, February, 2016
I meet all the qualifications that I was told I would need to meet when I got the insurance. Furthermore, I have always paid as agreed with no missed or late payments. When I actually filed a claim, they wanted additional information and suddenly had all kinds of requirements. Upon providing them with all the additional information they requested and seeing that I still qualify, they asked for more as this displeased them. It won't stop. They refuse to pay. Basically, I have been giving them free money since they aren't providing the service I PAID for. Now I am getting ready to file a complaint with the BBB, FTC, and other agencies. I am also getting ready to pursue litigation to get my money. STAY AWAY.
Life Insurance, February, 2013
Credit Card protection for Navy Federal declined, May, 2018
I was sold this service as an insurance plan on my Navy Federal credit card when i opened it. Little did i know it was an entirely different company "Cuna Mutual" a company that Navy Federal can partner with to collect high premiums and find every loophole not to pay when the military or veteran customer needs the insurance the most. After 6 years, of paying, i became unemployed from an Government contractor that I had been with for 1.5 years. The company's stock dropped and they laid people off. Includinf me. I file all the paperwork. All snail mail to and feom Cuna.- this is the first red flag because what reputable company uses snail mail these days? Next they wanted every bit of info for my governmebmnt cobtractor and aince i was sub contracted to another gov contractor, they said i did not qualify. Most people in governmebt contracting are subs tonsoneone, whether it is the deot of the navy or A big contracting company like SAIC. So beware of these scam artists!!!! Why is Navy Federal doing business with Cuna Mutual? Im cancelling my accounts with both!!! Thanjs for taking care of us the ones you claim to serve!!.
more insurence for my heirs, May, 2013
I want to increase my life insurance so my heirs will have a better life when I am gone.
Perks, May, 2013
Policy issued as a member of a credit union I belong to. It cost me nothing and is one of the perks of being a member of the credit union.