CUNA Mutual Reviews
2.69 / 5 based on 7 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
Company Information5910 Mineral Point Road
Madison, WI 53705
Last Updated: 2018-02-19
Company Reviews (7)
Absolute rip-off, April, 2016
My fiance picked up this insurance as recommended by our credit union in case the worst happened. Well, the worst DID happen, and CUNA refuses to pay after five months of dicking around. My fiance died thinking he'd done the right thing to take care of me, and instead we should have taken the premiums and put them under the mattress. AVOID THIS COMPANY!
SCAM STAY AWAY, February, 2016
I meet all the qualifications that I was told I would need to meet when I got the insurance. Furthermore, I have always paid as agreed with no missed or late payments. When I actually filed a claim, they wanted additional information and suddenly had all kinds of requirements. Upon providing them with all the additional information they requested and seeing that I still qualify, they asked for more as this displeased them. It won't stop. They refuse to pay. Basically, I have been giving them free money since they aren't providing the service I PAID for. Now I am getting ready to file a complaint with the BBB, FTC, and other agencies. I am also getting ready to pursue litigation to get my money. STAY AWAY.
Poor service and a hassle to file claim, January, 2015
I called to file a claim after I had been laid off and then had an accident where I broke my leg. They filed my claim and back paid months I didnt need covered, force me to stay on unemployment or they wont pay my claim. They dont communicate with my credit union, even to confirm my claim was approved. Also, Mario over there is a douch. Don't do business with these people if you can avoid it.
They deny claims without cause, June, 2017
My husband purchased insurance through our local credit union to cover our loan in case of disability. NO ONE expects to be disabled, nor to they want it to happen...but it does sometimes. We do our best to prepare for these things but making sure we're insured.
CUNA is denying payment They say he has the ability to earn money even though he can't raise his arms, be on his feet, perform fine motor skills with his hands. They based their greedy decision on facebook pictures that were taking PRIOR to his disability!!! My husband has repeatedly requested to speak with the case manager that's above the handlers (there were three supposedly) that made this decision but is getting no where. The three that made the decision keep taking turns calling him back. He requested an appeal and was told they would email paperwork....that was a lie too. He requested a copy of the contract stating why he's suddenly 'not' disabled and they told him he would have to get a copy of that from the credit union. DO NOT WASTE YOUR MONEY!!! We need to all put them out of business!!! My husband's doctor even submitted the required paperwork stating that my hubs is DISABLED. Nope....not good enough. Run fast and far from this policy!!!
Life Insurance, February, 2013
more insurence for my heirs, May, 2013
I want to increase my life insurance so my heirs will have a better life when I am gone.
Perks, May, 2013
Policy issued as a member of a credit union I belong to. It cost me nothing and is one of the perks of being a member of the credit union.