CNA Insurance Reviews

  • 2.22 / 5 based on 7 Reviews | Submit Your Review
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    CNA is the 7th largest auto insurance underwriter in the nation. The company has assets of over 68 billion dollars, and claimed revenues in excess of 10.3 billion dollars in 2006. They have been in business for more than 100 years, and today conduct business throughout the United States. They bare the 14th largest liability insurer in the country.

    Company Information

    333 South Wabash Avenue
    Floor 22
    Chicago, IL 60604
    (312) 822-5000
    (312) 822-6419 (Fax)
    http://cna.com


    Last Updated: 2018-08-17

    Company Reviews (7)

  • 9 of 10 people found the following review helpful.

    Selling Exclusion as Endorsement is Fraud, August, 2015

    We're a small business (10 employees) with a CNA policy. When we got the policy, we got the electronic data processing endorsement, thinking we were buying coverage. Instead, we were buying an exclusion for anything other than an attack targeted solely at us. That's a purple unicorn - it doesn't exist. We were recently hit with a ransomware virus and tried to file a claim. Excluded as these viruses are mass attacks and not targeted just at us.

    • Business Insurance
    • Salinas, CA
    • 57 Year Old Male
    • Customer for 3 - 5 Years
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  • 15 of 17 people found the following review helpful.

    terrible customer service, February, 2013

    My mother has been paying for Long Term Care insurance for over 20 years. Now she needs care, and they are fighting paying for it tooth and nail. It has been over3 mo. since the claim was made, but they keep stalling and asking for more forms, more questions, more B.S. You talk to a different person every time, and they even lie to you and say they are mailing a check, but they don't. I will be contacting the insurance commissioner to take action against this company.

    • Other Insurance
    • San Diego, CA
    • Customer for 5+ Years
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  • 4 of 5 people found the following review helpful.

    Avoid at all costs, March, 2017

    FYI - good luck trying to get anyone from CNA on the phone. Unless they think you owe them money, then they'll be all over you. They dropped me for no reason other than 'they no longer cover my industry'. Never had to pay a single claim and I always paid my premiums on time. After they dropped me and i finally found a company to replace them, I start getting hassled with audit requests. They actually want to go back over my previous (claimless) year, and see if they can charge me more money. when I tell them no, they send me a bill for $5k+. In short, they suck. If you like getting poor service and jacked up prices, then this is the company for you. Otherwise, avoid them at all costs.

    • Business Insurance
    • Longmont, CO
    • 49 Year Old Male
    • Customer for 3 - 5 Years
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  • 2 of 3 people found the following review helpful.

    Sucks, November, 2017

    I have CNA for worker's comp and business liability insurance I was in an accident CNA keep denying my claim. Don't get #CNA sleazebag.I paid lots $$$$$$ #CNA_Insurance protect me & my business. I'm disable.

    • Business Insurance
    • Costa Mesa, CA
    • Male
    • Customer for 2 - 3 Years
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  • 1 of 2 people found the following review helpful.

    20th Century Website, November, 2017

    The CNA website is close to useless. Users are not able to 1) view past payments or 2) preview upcoming bills and scheduled payments. As of this writing in late 2017, all CNA billing information is communicated through paper mail. For a company to whom our business pays thousands of dollars in premiums each year, this is a laughably poor customer experience.

    • Business Insurance
    • Austin, TX
    • Customer for 1 - 2 Years
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  • 4 of 9 people found the following review helpful.

    May, 2014

    • Homeowners Insurance
    • Delray Beach, FL
    • 59 Year Old Female
    • Customer for 3 - 5 Years
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  • 2 of 6 people found the following review helpful.

    March, 2015

    • Homeowners Insurance
    • Sarasota, FL
    • 57 Year Old Female
    • Customer for 5+ Years
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