CNA Insurance Reviews
1.95 / 5 based on 9 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
CNA is the 7th largest auto insurance underwriter in the nation. The company has assets of over 68 billion dollars, and claimed revenues in excess of 10.3 billion dollars in 2006. They have been in business for more than 100 years, and today conduct business throughout the United States. They bare the 14th largest liability insurer in the country.
Company Information333 South Wabash Avenue
Chicago, IL 60604
(312) 822-6419 (Fax)
Last Updated: 2018-12-16
Company Reviews (9)
Unfortunately, They Had to Pay Me, August, 2018
I have had a couple claims with CNA Insurance. The majority of the phone agents I dealt with were helpful and communicative. But I have also had difficult and disappointing phone calls.
I have the preferred tire care +plus package. I had recently purchased 3 new tires to replace the original tires on my vehicle. Only one of the tires had road damage but the other tires were at the end of their lifespan and needed to be replaced.
I was in the middle of the claim process and had already had multiple phone calls regarding the claim. I had explained the situation to previous agents and they were in the process of sending me the reimbursement check. During those previous calls, I had been told I would be reimbursed for all 3 tires.
Then I had a follow up phone call with another agent. She told me that only 1 tire was eligible for reimbursement. I told her I completely understood if that was the terms of my policy, but however I had been told something different and that should be honored. She did not believe me. At my insistence, (she did not volunteer to do this action out of due diligence) she listened to my previous phone calls. She came back to the phone and told me that “Unfortunately, you were told that all tires would be reimbursed. Unfortunately the previous agent did not go over the terms of your policy with you, so we will be sending you a check for all tires. But I’ve put a note on your file that you are not eligible for any more reimbursements from us”. Throughout the phone call, her tone was not understanding and her words were aimed to make me feel at fault.
If you want an agent that displays care and concern for your customer needs, CNA is not the insurance for you.
Worst Business and Personal Insurance, August, 2018
Do not get #CNA Insurance and affiliates are sleazebags. I paid lots $$$$$$ #CNA Insurance to protect me & my business.#CNA Insurance keep denying coverage. #CNA Insurance keep getting my premium payments and all these promises in their policy but in reality it does not work. I just lost my house and filed bankruptcy because #CNA Insurance keep prolonging and denying my claim. #CNA Insurance DENIED DENIED!! #CNA BAD BAD for business, JINX OMEN!!!!!
terrible customer service, February, 2013
My mother has been paying for Long Term Care insurance for over 20 years. Now she needs care, and they are fighting paying for it tooth and nail. It has been over3 mo. since the claim was made, but they keep stalling and asking for more forms, more questions, more B.S. You talk to a different person every time, and they even lie to you and say they are mailing a check, but they don't. I will be contacting the insurance commissioner to take action against this company.
Selling Exclusion as Endorsement is Fraud, August, 2015
We're a small business (10 employees) with a CNA policy. When we got the policy, we got the electronic data processing endorsement, thinking we were buying coverage. Instead, we were buying an exclusion for anything other than an attack targeted solely at us. That's a purple unicorn - it doesn't exist. We were recently hit with a ransomware virus and tried to file a claim. Excluded as these viruses are mass attacks and not targeted just at us.
Avoid at all costs, March, 2017
FYI - good luck trying to get anyone from CNA on the phone. Unless they think you owe them money, then they'll be all over you. They dropped me for no reason other than 'they no longer cover my industry'. Never had to pay a single claim and I always paid my premiums on time. After they dropped me and i finally found a company to replace them, I start getting hassled with audit requests. They actually want to go back over my previous (claimless) year, and see if they can charge me more money. when I tell them no, they send me a bill for $5k+. In short, they suck. If you like getting poor service and jacked up prices, then this is the company for you. Otherwise, avoid them at all costs.
Sucks, November, 2017
I have CNA for worker's comp and business liability insurance I was in an accident CNA keep denying my claim. Don't get #CNA sleazebag.I paid lots $$$$$$ #CNA_Insurance protect me & my business. I'm disable.
20th Century Website, November, 2017
The CNA website is close to useless. Users are not able to 1) view past payments or 2) preview upcoming bills and scheduled payments. As of this writing in late 2017, all CNA billing information is communicated through paper mail. For a company to whom our business pays thousands of dollars in premiums each year, this is a laughably poor customer experience.