Brotherhood Mutual Insurance Company Review & Ratings (2024)

Established in 1917, Brotherhood Mutual Insurance Company ranks as the second-largest property and casualty insurer for Christian churches and ministries in the U.S. The review by Scott W. Johnson and Schimri Yoyo covers the company’s coverage options, customer satisfaction, financial stability, and claims process.

Despite an A+ rating from the Better Business Bureau, the article highlights negative reviews and complaints. It concludes by recommending potential customers in similar sectors to compare Brotherhood Mutual with other providers before making a decision.

What You Should Know About Brotherhood Mutual Insurance Company

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Brotherhood Mutual Insurance Company Insurance Coverage Options

Specifically, what types of insurance can you acquire with Brotherhood Mutual? Also, how is the company’s claims process, and how can you make payments to BMIC?

Brotherhood Mutual Insurance Company offers a full suite of coverages. These are some products that the company sells:

• Property insurance
• General liability coverage
• Excess liability insurance
• Commercial auto insurance
• Workers’ compensation insurance
• Mission travel insurance
• Accident insurance
• Cyber insurance
• Payroll insurance (MinstryWorks by Brother Mutual)
• Employee health benefits
• Notion sensors

Read more about the company’s coverages in our Brotherhood Mutual Insurance review.

Brotherhood Mutual Insurance Company Insurance Rates Breakdown

Brotherhood Mutual Insurance Company determines its rates based on various factors that assess the level of risk associated with insuring an individual or entity. These factors play a crucial role in determining insurance premiums, influencing the cost of coverage. Below are the key aspects regarding rates, criteria affecting rates, and internal linking opportunities:

• Risk Assessment Factors: Brotherhood Mutual considers multiple variables to determine insurance rates, including the insured entity’s history of claims, location, type of coverage required, and the overall risk associated with the insured property or operations.
• Age and Gender: For certain types of insurance, age and gender might impact the premiums. Younger or inexperienced individuals, as well as specific gender demographics, may be considered higher risk, potentially affecting insurance rates.
• Driving Record: In the case of auto insurance, an individual’s driving history, including past accidents, traffic violations, or claims, significantly influences the insurance premium. A clean driving record often leads to lower premiums.
• Property Condition and Location: Property insurance rates may be affected by the condition of the property, its location (such as areas prone to natural disasters), and security measures in place.
• Internal Linking Opportunities: Brotherhood Mutual Insurance Company may offer discounts or reduced rates for policyholders who opt for multiple insurance policies (bundle discounts), maintain a good claims history, or implement risk-mitigating measures recommended by the insurer.

Understanding these criteria influencing insurance rates helps individuals and entities make informed decisions while exploring coverage options and assessing the factors that could potentially affect the cost of their insurance premiums.

Making a Payment to Brotherhood Mutual

You can mail your payment to one of two Brotherhood Mutual insurance locations or pay online if you set up an account.

Customers located in the Western United States can send payments to Brotherhood Mutual Insurance Company, Dept. 710069, P.O. Box 514670, Los Angeles, California 90051-4670. Brotherhood Mutual’s western state locations include Kansas, Nebraska, North Dakota, Oklahoma, South Dakota, Texas, and all states west of those.

Customers in the Eastern U.S. may send their payments to Brotherhood Mutual Insurance Company, P.O. Box 631485, Cincinnati, Ohio, 45263-1485. Brotherhood Mutual’s eastern state locations include Arkansas, Iowa, Minnesota, Missouri, Louisiana, and all states east of those.

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Brotherhood Mutual Insurance Company Discounts Available

Brotherhood Mutual Insurance Company extends various discounts to policyholders, aiming to provide cost-saving opportunities and incentives for responsible behavior or specific circumstances. These discounts help individuals and organizations reduce their insurance expenses while maintaining adequate coverage. Below are the discounts offered by Brotherhood Mutual Insurance Company:

• Multi-Policy Discount: Policyholders can enjoy reduced premiums by bundling multiple insurance policies with Brotherhood Mutual, such as combining property and liability coverage.
• Claims-Free Discount: Individuals or entities with a history of minimal or no insurance claims may qualify for discounts, reflecting their low-risk profile.
• Safety and Security Measures Discount: Implementing safety measures, such as installing security systems, fire alarms, or other risk-mitigating devices, may lead to discounted insurance rates.
• Responsible Behavior Discounts: Certain policies may offer discounts for demonstrating responsible behavior, such as safe driving habits for auto insurance or proactive risk management strategies.
• Group Discounts: Organizations, groups, or associations may qualify for group discounts when multiple members or entities within the same group acquire insurance coverage from Brotherhood Mutual.
• Renewal Discounts: Loyalty to Brotherhood Mutual through policy renewals might lead to discounts or preferential rates for continuing coverage.

These various discount opportunities provided by Brotherhood Mutual Insurance Company aim to incentivize policyholders to adopt measures that reduce risk, maintain a positive claims history, and promote overall safety and responsibility.

Brotherhood Mutual Insurance Company offers an array of discounts to reward responsible behavior, loyalty, risk mitigation efforts, and the bundling of multiple insurance policies. These discounts serve as valuable incentives for policyholders to lower their insurance costs while ensuring adequate protection for their assets and operations.

Overview of Brotherhood Mutual’s Claims Process

Here are some methods you can use to report a claim for most Brotherhood Mutual services:

• You can file a property or liability insurance claim online or call 800-333-3371. The Brotherhood Mutual insurance phone number for worldwide liability claims is 977-511-1012.
• To file a claim for missionary work, you can call 800-876-4994. The number is available for contact Monday through Friday from 8 a.m. to 4:30 p.m. (EST).
• You can file a commercial auto claim online or by calling 800-333-3371. Call Safelite Solutions at 800-382-2926 for glass claims.

After you file a claim, Brotherhood Mutual will assign an in-house claims adjuster to work with you. Brotherhood Mutual agents follow a code of ethics consistent with scriptural principles, and they actively work in churches and ministries.

Also, the company promises to answer any questions you have about the process within one business day.

For workers’ compensation claims, you can send a First Report of Injury to Brotherhood Mutual’s claims department as an email attachment or fax the form at 800-284-9579.

For assistance with a workers’ compensation claim, you can call the claims department at 800-333-3371 during regular business hours or contact the emergency line at 800-933-1849.

Read more: Best Business Insurance for Churches

Exploring Digital and Technological Features of Brotherhood Mutual Insurance Company

Mobile App Features and Functionality

Brotherhood Mutual Insurance Company offers a mobile app that provides policyholders with convenient access to their insurance information. While the source does not provide detailed information about the app’s features and functionality, having a dedicated mobile app suggests a commitment to modernizing the insurance experience and making it more accessible for customers on the go.

Online Account Management Capabilities

The source does not provide specific details about Brotherhood Mutual’s online account management capabilities. However, the mention of online payments and account setup indicates that the company offers online tools for policyholders to manage their accounts and payments efficiently.

It is advisable to explore the company’s website or contact their customer service for a comprehensive overview of their online account management features.

Digital Tools and Resources

The source does not elaborate on specific digital tools and resources offered by Brotherhood Mutual Insurance Company. However, insurance companies often provide online resources such as educational materials, policy documents, and claims tracking tools to enhance the customer experience.

For a complete understanding of the digital tools and resources available, it is recommended to visit the company’s website or contact their customer support for detailed information.

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Brotherhood Mutual: Comprehensive Insurance Review

How Brotherhood Mutual Insurance Company Ranks Among Providers

Brotherhood Mutual Insurance Company operates within a competitive landscape, facing several notable competitors in the insurance industry. These competitors offer similar types of coverage and cater to similar markets, providing customers with alternative options for their insurance needs. Below are some of Brotherhood Mutual’s main competitors:

• Church Mutual Insurance Company: Specializes in providing insurance solutions for religious organizations, offering property, liability, workers’ compensation, and other coverages tailored for churches and related institutions.
• Guideone Insurance: Focuses on serving the insurance needs of religious organizations, educational institutions, and nonprofits, offering various coverage options like property, liability, and workers’ compensation.
• Nationwide: Offers a wide range of insurance products, including coverage for religious organizations, nonprofits, and businesses, providing property, liability, and other specialized coverages.
• The Hanover Insurance Group: Provides commercial insurance solutions, including tailored coverages for religious institutions, nonprofits, and small businesses, offering property, liability, and specialized insurance products.
• Philadelphia Insurance Companies: Offers specialized insurance solutions for religious organizations, including property, liability, and other coverages designed for churches, ministries, and nonprofits.

These competitors operate in the same niche of providing insurance solutions for religious organizations, nonprofits, and related entities, offering a range of coverage options similar to Brotherhood Mutual Insurance Company.

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Brotherhood Mutual Insurance Company’s A.M. Best Rating

Brotherhood Mutual Insurance Company received an A- (excellent) rating from A.M. Best but with a negative outlook. A.M. Best affirmed the A- rating in February 2021 and February 2022 due to Brotherhood Mutual’s balance sheet strength:

• Brotherhood Mutual finished 2021 with over $1 billion in admitted assets, an increase from $879,696,512 in assets at the end of 2020.
• For 2021, Brotherhood Mutual reported a policyholder surplus of $324,427,475, up from $297,570,577 for 2020.
• The insurance company reported a net income of $11,533,089 for 2021, an increase from $3,273,948 for 2020.

A.M. Best attributes the negative outlook for Brotherhood Mutual Insurance Company to the financial pressures that the company faces. These pressures derive from losses in 2020, plus a volatile underwriting trend in an already small market.

Brotherhood Mutual Insurance Company Customer Reviews

Brotherhood Mutual shares 12 positive reviews on its website. Specifically, there are two videos and 10 direct quotes from BMIC customers. The reviews come from pastors, financial officers, and event directors. To quickly summarize, this is what satisfied BMIC customers have to say about the company:

• Brotherhood Mutual offers a quality product with competitive pricing.
• The insurance company understands the needs of ministries. This knowledge is what BMIC can perfectly tailor insurance packages for parishes and other Christian organizations.
• Brotherhood Mutual is responsive to customers who have questions about coverages.
• Brotherhood Mutual’s staff is knowledgeable and can give customers sound advice when those customers need to make physical changes to their church buildings, among other things.
• BMIC is a great companion for an expanding college.
• Brotherhood Mutual can help financial directors who need to comply with payroll regulations in multiple states.
• Brotherhood Mutual has fantastic customer service.

Some customers had switched to Brotherhood Mutual from other companies, but at least one customer had been with Brotherhood Mutual Insurance Company for 30 or more years.

Additionally, Brotherhood Mutual shares some success stories regarding its employee health benefits package. According to these summaries, a church in Texas and a college in Indiana were able to save on health insurance by switching to Brotherhood Mutual. Read more about the best comprehensive healthcare providers for more information.

Is Brotherhood Mutual Insurance Company the right choice for your organization?

References:

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