Arbella Insurance Review & Ratings (2024)

If you're looking for affordable coverage options and exceptional service, Arbella Insurance is worth exploring. Their comprehensive policies, competitive rates, and dedication to customer satisfaction make them a reliable choice for your insurance needs. To learn more about Arbella Insurance and get a quote tailored to your specific requirements, visit their website or contact their knowledgeable agents today.

UPDATED: Dec 11, 2023Fact Checked

Imani Francies

Insurance and Finance Writer

Imani Francies is a finance and insurance writer who has strong media and communication skills with a bachelor's degree from Georgia State University. She began her writing career freelancing with various blogs and internships while working full-time as an early childhood educator. She has significant experience in both print and online media as a writer, editor, and author. She works efficient...

Insurance and Finance Writer

Daniel Walker

Licensed Insurance Agent

Dan Walker graduated with a BS in Administrative Management in 2005 and has been working in his family’s insurance agency, FCI Agency, for 15 years (BBB A+). He is licensed as an agent to write property and casualty insurance, including home, life, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. He reviews content, ensuring tha...

Licensed Insurance Agent

UPDATED: Dec 11, 2023

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It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance company and cannot guarantee quotes from any single insurance company.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.

UPDATED: Dec 11, 2023

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance company and cannot guarantee quotes from any single insurance company.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Dec 11, 2023Fact Checked
4.0
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Arbella Insurance Group

Average monthly rate for good drivers:

N/A

A.M. Best rating:

A-

Complaint level:

Low

Pros

  • Offers comprehensive coverage options for auto, home, and business insurance.
  • Competitive rates and discounts are available.
  • Demonstrates a strong commitment to customer satisfaction and personalized service.
  • Provides convenient online tools and a mobile app for policy management and claims processing.
  • Focuses on serving customers in Massachusetts and Connecticut.

Cons

  • Limited geographic coverage, serving only Massachusetts and Connecticut.
  • Customer reviews are mixed, with both positive and negative experiences reported.
  • Some customers express concerns about the claims process and customer support.
  • The website contains a substantial amount of information, potentially overwhelming for some users.
  • Limited information about the company’s financial strength and stability in the provided content.
  •  

Final Verdict: Review of Arbella Insurance Group

Arbella Insurance is a regional insurance company that provides car insurance, home insurance, and business insurance to customers in Massachusetts and Connecticut.

With a mission to serve customers with integrity and empathy, Arbella Insurance is dedicated to providing personalized service and a range of insurance products to meet the needs of its customers. Whether you’re looking for car insurance, home insurance, or business insurance, Arbella Insurance has something to offer.

If you’re interested in learning more about the company and what it has to offer, visit the Arbella Insurance website today to compare car insurance quotes.

What You Should Know About Arbella Insurance Group

Arbella Insurance was established in 1988 and is headquartered in Quincy, Massachusetts. Since its inception, the company has focused on serving customers in Massachusetts and Connecticut with a range of insurance products and services.

Over the years, Arbella Insurance has built a reputation for providing personalized service and a commitment to serving customers with integrity and empathy.

The mission of Arbella Insurance is to serve customers with integrity and empathy. The company is dedicated to providing personalized service and a range of insurance products to meet the needs of its customers.

History and Mission of Arbella Insurance

Arbella Insurance was established in 1988 and is headquartered in Quincy, Massachusetts. Since its inception, the company has focused on serving customers in Massachusetts and Connecticut with a range of insurance products and services.

Over the years, Arbella Insurance has built a reputation for providing personalized service and a commitment to serving customers with integrity and empathy.

The mission of Arbella Insurance is to serve customers with integrity and empathy. The company is dedicated to providing personalized service and a range of insurance products to meet the needs of its customers.

Arbella Insurance is committed to helping its customers protect what matters most to them, whether it’s their cars, homes, or businesses. With a focus on customer satisfaction and a commitment to serving the communities where it operates, Arbella Insurance is a trusted choice for insurance services in Massachusetts and Connecticut.

 

Arbella Insurance Group Insurance Coverage Options

Arbella Insurance offers a range of insurance products and services to customers in Massachusetts and Connecticut, including:

Car Insurance:

  • Liability coverage: This coverage protects you if you’re at fault in an accident and are responsible for damages or injuries to another driver or their passengers.
  • Collision coverage: This coverage pays for damage to your vehicle if you’re in an accident, regardless of who is at fault.
  • Comprehensive coverage: This coverage pays for damage to your vehicle that is caused by events such as theft, fire, or natural disasters.
  • Uninsured/underinsured motorist coverage: This coverage protects you if you’re in an accident with a driver who doesn’t have insurance or doesn’t have enough insurance to cover the damages.

Home Insurance:

  • Coverage for your home: This coverage pays for damages to your home and personal property caused by events such as fire, theft, or natural disasters.

  • Liability coverage: This coverage protects you if someone is injured on your property and you’re found to be at fault.

Business Insurance:

  • Commercial auto insurance: This coverage protects your business vehicles, including vehicles owned by employees.

  • General liability insurance: This coverage protects your business from claims of bodily injury or property damage caused by your products, services, or operations.

Service Area of Arbella Insurance

Arbella Insurance provides its products and services to customers in Massachusetts and Connecticut. The company is committed to serving the communities where it operates and has a network of local agents who can provide personalized service and support. To determine if they offer coverage in your area, it’s best to reach out to them directly to discuss your options.

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Arbella Insurance Group Insurance Rates Breakdown

The cost of insurance from Arbella Insurance varies based on several factors, including:

  • The type of coverage you need (e.g. car insurance, home insurance, business insurance)
  • Your driving record, claims history, and other factors that may impact your risk profile
  • The value of the assets you’re looking to protect (e.g. the value of your car, home, or business)
  • The location where you live (as insurance costs can vary based on factors such as local laws, crime rates, and other factors)

It’s important to note that insurance costs can vary widely from customer to customer, and the best way to get an accurate quote for insurance from Arbella Insurance is to speak with a local agent or get a quote online.

As with any insurance company, it’s important to compare quotes from multiple providers to ensure that you’re getting the best coverage at the best price. This is especially true for Arbella Insurance, as the company may not be the most cost-effective option for everyone.

By shopping around and comparing quotes, you can make an informed decision about the insurance coverage that is right for you and your needs.

Arbella Insurance Group Discounts Available

Arbella Insurance offers several discounts to help customers save money on their insurance premiums, including:

  • Safe driver discount: This discount is available to drivers who have a clean driving record and no accidents or traffic violations in the past three years.

  • Multi-policy discount: This discount is available to customers who have more than one policy with Arbella Insurance, such as car insurance and home insurance.

  • Home safety features discount: This discount is available to customers who have installed safety features in their homes, such as smoke detectors or deadbolts.

  • Good student discount: This discount is available to students who maintain a “B” average or better in school.
  • Pay-in-full discount: This discount is available to customers who pay their insurance premiums in full, rather than making monthly payments.

It’s important to note that discounts may vary based on the specific policy and the location where you live, and the best way to find out which discounts you’re eligible for is to speak with a local agent or get a quote online. Additionally, some discounts may not be available in all states where Arbella Insurance operates.

Streamlining Experience With Arbella Insurance Claims Process

Ease of Filing a Claim

Arbella Insurance provides multiple convenient options for filing a claim. Customers can file claims through their user-friendly online portal, over the phone, or by utilizing the mobile app. This flexibility ensures that policyholders can choose the method that suits them best, making the claims process more accessible and efficient.

Average Claim Processing Time

The efficiency of a claims process is a crucial aspect of any insurance provider’s service. Arbella Insurance strives to process claims promptly to minimize disruptions for their customers. While individual claim processing times may vary depending on the complexity of the case, the company aims to expedite the process to ensure policyholders receive the support they need when they need it most.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback plays a vital role in assessing the effectiveness of an insurance company’s claims process. Arbella Insurance values customer satisfaction and continuously collects feedback to improve their services. Real user ratings and reviews provide insights into how well the company resolves claims and fulfills payouts. This feedback is essential for potential customers seeking reliable insurance coverage.

Unleashing Innovation With Arbella Insurance Digital and Technological Features

Mobile App Features and Functionality

Arbella Insurance offers a robust mobile app designed to enhance the customer experience. The app provides policyholders with access to their insurance information, allowing them to view policy details, pay premiums, and even file claims directly from their mobile devices. The app’s user-friendly interface and functionality make managing insurance on the go convenient and efficient.

Online Account Management Capabilities

For those who prefer managing their insurance accounts through a web browser, Arbella Insurance’s online portal offers comprehensive account management capabilities. Policyholders can log in to their accounts, review policy information, make payments, and update personal details with ease. The online platform ensures that customers have quick and convenient access to their insurance data.

Digital Tools and Resources

Arbella Insurance recognizes the importance of providing customers with valuable digital tools and resources. These tools may include calculators, educational materials, and informative articles that help policyholders make informed decisions about their coverage. By offering these digital resources, Arbella Insurance empowers customers to navigate the complexities of insurance confidently.

How Arbella Insurance Group Ranks Among Providers

Arbella Insurance, serving Massachusetts and Connecticut, distinguishes itself with personalized service and a comprehensive range of insurance options. While its customer-centric approach and discount offerings make it appealing for regional coverage, individuals outside these states may find national providers more suitable.

Arbella Insurance competes with a range of insurance providers, both regional and national. Some notable competitors include:

  • Geico: A national insurer known for competitive rates and a wide range of coverage options.
  • Progressive: Another national player recognized for innovative offerings and a strong online presence.
  • Liberty Mutual: A major insurer with a broad range of products and a significant market presence.

Individuals seeking local expertise and a customer-centric approach may find Arbella appealing, but a comprehensive evaluation of individual needs and preferences is crucial when comparing it with national competitors.

Customer Review: Arbella Insurance

Arbella Insurance receives a mix of positive and negative reviews from its customers, with some customers praising the company’s customer service and coverage options, while others have had negative experiences with the company’s claims process or customer support.

Strengths:

  • Customer service: Many customers report positive experiences with the company’s customer service, with some saying that the local agents are friendly and helpful in answering questions and resolving issues.
  • Competitive prices: Some customers report that Arbella Insurance offers competitive prices compared to other insurance providers, making it an affordable option for those looking to save money on their insurance.
  • Flexible coverage options: Many customers appreciate the flexibility of the coverage options offered by Arbella Insurance, as the company provides a range of policies to fit different needs and budgets.

Weaknesses:

  • Claims process: Some customers have had negative experiences with the company’s claims process, reporting that it can be slow and difficult to navigate.
  • Limited availability: As Arbella Insurance is only available in two states (Massachusetts and Connecticut), it may not be an option for customers who live outside of these areas.
  • Customer support: Some customers have reported negative experiences with the company’s customer support, saying that it can be difficult to get in touch with a representative or receive a timely response to questions and concerns.

It’s important to note that customer reviews are subjective and may not be representative of the experiences of all customers, and the best way to determine if Arbella Insurance is right for you is to compare quotes and speak with a local agent.

Frequently Asked Questions

What is Arbella Insurance?

Arbella Insurance is a regional insurance company that offers personal and business insurance products in Massachusetts, Connecticut, Rhode Island, and New Hampshire.

What types of personal insurance products does Arbella Insurance offer?

Arbella Insurance offers personal insurance products such as homeowners insurance, renters insurance, automobile insurance, personal umbrella insurance, and boat insurance.

What types of business insurance products does Arbella Insurance offer?

Arbella Insurance offers business insurance products such as commercial property insurance, general liability insurance, workers’ compensation insurance, and business automobile insurance.

Is Arbella Insurance a reputable insurance company?

Arbella Insurance has received high ratings from reputable rating agencies such as A.M. Best and Standard & Poor’s. However, as with any insurance company, it’s important to research and compare policies before making a decision.

How can I get a quote from Arbella Insurance?

To get a quote from Arbella Insurance, you can visit their website or contact a licensed insurance agent.

Can I file a claim with Arbella Insurance online?

Yes, Arbella Insurance offers online claims filing through their website. You can also file a claim by phone or through your insurance agent.

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Imani Francies

Insurance and Finance Writer

Imani Francies is a finance and insurance writer who has strong media and communication skills with a bachelor's degree from Georgia State University. She began her writing career freelancing with various blogs and internships while working full-time as an early childhood educator. She has significant experience in both print and online media as a writer, editor, and author. She works efficient...

Insurance and Finance Writer

Daniel Walker

Licensed Insurance Agent

Dan Walker graduated with a BS in Administrative Management in 2005 and has been working in his family’s insurance agency, FCI Agency, for 15 years (BBB A+). He is licensed as an agent to write property and casualty insurance, including home, life, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. He reviews content, ensuring tha...

Licensed Insurance Agent

Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.

Reviews
for Arbella Insurance Group

4.03 (137 reviews)
5
May 4, 2020

Orionat2

The other guys Fault Accident

Someone else cut in front of me and the accident was totally their fault. Arbella was on my side and took care of everything very quickly and gave me top dollar for my truck which was totaled. It was wonderful not to have to chase them and to get my money so quickly.
5
April 23, 2020

Apple12345

great

Always helpful and friendly. Needed to file before and they were out to access car damage within two days. Happy with sevice.
3
March 23, 2020

DMP

cancelled my policy

They were a good company and loved using them all the time, however, I had one claim that was huge from a pipe burst that flooded my first floor and destroyed the furnace. They paid the claim, and then just canceled the policy on me. Not a cool thing to do. thankful they paid the claom to have it fixed though.
5
December 17, 2019

daniles1982

Consistently Helpful

I have been very pleased with Arbella since first purchasing through them 9 years ago. I use the website to pay bills, view statements, and contact the company. It is very well designed and extremely easy to use. I have only needed to contact the company by phone a few times but every time the people I spoke with were very friendly, polite and helpful. I will continue to use Arbella as my Auto insurance company in the future.
5
January 9, 2019

Good1

Really appreciate the company

I have no issue with the company. Really good company to take insurance.I will give five stars to the company.
5
December 21, 2018

Thisisus

Adding new driver

We recently added our 17 year old,new driver daughter on our policy. It was easy to do through our insurance agency. And Arbella was a breeze to set up to add her on. We are very pleased with the outcome.
4
December 20, 2018

Wordup

Payment policies could be better

They have amazing customer service. Payment policies suck. Get a discount if automatic withdrawal is set up, but if your old school like me, and prefers cash, I end up paying more.
5
November 20, 2018

shsquid

Arbella--a great company

I've had all good experiences with Arbella! I do wish the rate would lower, since I've been without claims or speeding tickets for at least 5 years. But all else has been ideal.
5
November 20, 2018

Made4medina

They ok

Company has great customer service, always responds in a timely manner. Prices are not the best, the policy is better with automatic withdrawal, but are not forgiving if entire funds are not available
1
November 10, 2018

Nick1234

Arbella is the worst insurance company ever

This company is [REDACTED WORD] . All they want is money. After you had an accident they denied your claim. They try to say that the vehicle is not damage by another vehicle. Even if it true so is your policy only cover damage cause by vehicle? Nothing else? What kind of policy is that? That is [REDACTED WORD] . Worst insurance company that i had ever seen. Please do yourself a favor. Stay away from Arbella.
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