AmTrust Reviews

  • 1.25 / 5 based on 13 Reviews | Submit Your Review
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    Financial Ratings

    A.M. Best:A

    Company Information

    200 S.W. 30th Street
    Topeka, KS 66611
    (214) 360-8000
    (214) 360-8097 (Fax)
    https://amtrustgroup.com


    Last Updated: 2019-09-13

    Company Reviews (13)

  • 5 of 5 people found the following review helpful.

    Worst. Huge hassle. Nothing to show., April, 2018

    I have had three claims adjusters in six months. WC claim everyday is a fight I have to go threw and explain how messed up my claim is. Took months to start treatment. Huge disappointment every day since it started.

    • Business Insurance
    • Reno, NV
    • Customer for 6 Months - 1 Year
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  • 3 of 3 people found the following review helpful.

    Worst Insurance Carrier Ever, March, 2018

    This company gauges you with fees even if you are the slightest bit late on a payment. Even if payment is before cancellation date they charge a late fee and hefty reinstatement fee. Absurd. Go elsewhere.

    • Business Insurance
    • Moorestown, NJ
    • Customer for 2 - 3 Years
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  • 2 of 2 people found the following review helpful.

    WORST COMPANY EVER, May, 2019

    We are a cleaning company, and we chose them because we had switched payroll companies and they had a different agent, so our agent chose them. Honestly, if another business owner were to ask me to recommend an insurance company I would never in a million years recommend AmTrust. The way AmTrust does its jobs is very poorly,they're rude.

    Don't waste your money . I had ONE claim with this company , and they did not pay anything out to the maid. Instead they cancelled us.

    • Business Insurance
    • Henderson, NV
    • Customer for Less than 6 Months
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  • 2 of 2 people found the following review helpful.

    Unfriendly customer service, November, 2018

    Auto-Charged for an extra year, when I called their service, they pretty much told me to suck it up, and provided the number for the customer service of the collection agency.

    • Business Insurance
    • Fort Lee, NJ
    • Customer for 1 - 2 Years
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  • 2 of 2 people found the following review helpful.

    G/L_Auto Claim, November, 2018

    The company I work for received damages from from an insured of AM Trust. I have been handling our companies corporate insurance claims for over 20yrs, and this by far is the WORST insurance company I have ever dealt with. Based on our experience, if you are considering placing your coverage with them, I would advise against AM Trusts services.

    • Business Insurance
    • Indianapolis, IN
    • Customer for Less than 6 Months
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  • 2 of 2 people found the following review helpful.

    claims, September, 2018

    the process after being hit by one of their insureds has dragged on for 4 months and I have yet to be paid, the rental was cut off and they are holding funds for storage so I can't get my car from the auto body shop. i won't even get into how much they wanted to pay me after they totaled my car. unacceptable, never give this company a dollar

    • Car Insurance
    • White Plains, NY
    • Customer for Less than 6 Months
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  • 10 of 11 people found the following review helpful.

    WC policy and services are the worst, July, 2017

    Ever since I suffered a work accident, it's been nothing but an uphill battle to get any medical service from this Company!

    • Business Insurance
    • Port Charlotte, FL
    • 46 Year Old Male
    • Customer for 5+ Years
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  • 6 of 7 people found the following review helpful.

    THIS IS A HORRIBLE COMPANY TO DEAL DONT GET THEM, August, 2017

    THIS COMPANY IS HORRIBLE NEVER ANSWER THE PHONE IN THE CLAIM DEPARTMENT I HAVE A CLAIM THAT BEEN GOING ON FOR 4 MONTHS NOW DEALING WITH THEM YOU WILL NEED TO GET A LAWYER IF YOU HAVE ANYTHING HAPPEN

    GOOD LUCK

    • Business Insurance
    • Baton Rouge, LA
    • Customer for 6 Months - 1 Year
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  • 4 of 5 people found the following review helpful.

    Charging $5K Because They Can, April, 2018

    Apparently California law changed 1/1/17 which caused officers (owners) of a company to be included in payroll wages for the sake of workers comp. My husband and I had never been included in our workmans comp coverage in all the years we were in business. When we opened the policy with Amtrust in 2015, we had an endorsement that excluded us from coverage. So when Amtrust sent a waiver form to exclude us from coverage in January 2017, I disregarded it and didn’t understand it’s implications. I am on payroll at $10800 a year, my husband isn’t on payroll. When I completed the audit on October 2017, I didn’t put my wages on because I thought I wasn’t included. After the audit, I received a bill for $5025. I didn’t understand, thought they were including our servers’ tips, and called the company. They said I could submit a dispute, which I did. I called late December 2017 to follow up, and they said it could take as long as two months to get a response. Finally, end of January, they sent a letter stating the waiver form had not been submitted and the charges stand. I still didn’t understand what was going on, didn’t connect that they were adding wages, so I called again. The rep said they added approximately $38000 for both my husband and me, totaling about $76000. The rep said to get copies of the waivers from the agent and submit them. I did that. Now, in April 2018 Amtrust is stating that the cut-off for submitting backdated waivers was 12/31/18. I called and they are holding firm, charging me an additional $5000+. The reps are providing conflicting information. Also, they never informed me that my monthly rate would go up because of the inclusion of my husband or me. Had I been billed for the increase, I would have been alerted as to what was going on. I think this is deception, bordering on fraud. I am getting legal services. If you have had this experience, please let the public know.

    • Business Insurance
    • Fawnskin, CA
    • Customer for 1 - 2 Years
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  • 1 of 1 people found the following review helpful.

    THIS IS AN INCOMPETENT COMPANY, July, 2019

    worse company ever, nobody knows what they're doing, make too many mistakes, horrible people to deal with, don't trust them

    • Business Insurance
    • Jacksonville, FL
    • Customer for 2 - 3 Years
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  • 1 of 1 people found the following review helpful.

    Keep away like plague, March, 2019

    If there was a rating less than one star, I would have use it.

    I would not touch them; not even with a 10 foot pole.

    • Other Insurance
    • West New York, NJ
    • Customer for 6 Months - 1 Year
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  • 1 of 1 people found the following review helpful.

    HORRIBLE workcomp Insurance!, January, 2019

    Do NOT use this insurance company for any reason. We have had 4 or 5 different agents. The 2nd one was clearly drunk while talking to me on the phone. This is by far the biggest mistake we have ever made as a business. I would'nt use them again if it was free!!!!!!!!

    • Business Insurance
    • Enid, OK
    • 42 Year Old Female
    • Customer for 1 - 2 Years
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  • 0 of 0 people found the following review helpful.

    HORRIBLE PEOPLE, September, 2019

    Worst insurance. STAY AWAY. No communication between departments. Erin from the audit department is totally useless and creates more problems than solutions. I lost 6000 because of them. I hope they close down

    • Business Insurance
    • New York, NY
    • Customer for 1 - 2 Years
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