American National Life Insurance Reviews
2.90 / 5 based on 19 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
The American National Family of Companies (also known as American National Insurance) has been in business for over 100 years. The company was founded in Galveston, Texas in 1905 by William L. Moody, Junior. Over the last century, American National expanded to include various types of insurance, all designed so that employers can offer their employees the affordable insurance products.
Company InformationOne Moody Plaza
Galveston, TX 77550
(409) 766-6663 (Fax)
Last Updated: 2019-12-03
Company Reviews (19)
Speedy Payment, March, 2016
When my husband died, they worked with the funeral home and payment was fast and they paid the funeral costs from the check so I did not have to write that check. It made a hard time easier for me.
I'm happy with it., June, 2016
Can't complain with the insurance, me and my wife have had it for forty years.
Customer service is very bad, , June, 2018
I'm currently having problem with customer service, with them not being truthful.
Having problems with my cash surrender.
But they make sure they getting their payments on time.
I will not recommend no one to get life insurance from them.
ANICODirect.com, December, 2013
Growing up in Texas, American National was THE insurance company. I wanted to buy a life insurance policy online without an exam and had no idea about ANICODirect.com. I did a ton of searching and I think they may be the only carrier to sell life insurance completely online without having to talk to a broker (don't let any of the search ads fool you because you'll just have agents calling you.) It was as quick and easy buying shoes online.
customer, April, 2013
great price-rep was great-the policy was set up and sent to me in place quickly with no problems. I continue holding a policy with this company.
Shop around, bad customer service, August, 2016
My mother who is 88 years old has five life insurance polices from American National. The last two years I have been trying to get her personal affairs in order. Communication with American National has been a nightmare. Voice mail hell greets you and takes several attempts to talk to correct person, when you do they are rude. Customer service is very poor.
Would not recommend this company.
Shabby and Sketchy, July, 2015
I have held an American National life insurance policy for years. Their web site is like something from the very earliest days of the internet. It's horrible to navigate and paying your bill online is virtually impossible. It never recognizes my username and password and the policy number ON MY DOCUMENTATION from American National is NEVER recognized on their site. So I called several times to pay my premium and couldn't hold any longer on all calls (held for more than 30 minutes on each). Finally MAILED a check still in good time. Took them WEEKS to cash the check but finally they did. Then they sent me a letter telling me that my insurance was canceled pending reinstatement. I called again hoping to reinstate over the phone and held for 47 minutes. When I finally got through I was told reinstatement couldn't be done over the phone but once they received my forms I should (hopefully) be reinstated within a MONTH. Thanks for NOTHING. They should get their money back from their web designer except he/she probably got paid in 1994 for their work and no updates have been done since then.
sketchy company, June, 2017
Poor cost vs benefit. When time to pay difficult to wrk with. Would not recommend this company. Go with Mutual instead! Much better value and service
Very Sketchy!, March, 2017
My mom has been paying on this life insurance policy for years. Now that we are looking into all her paperwork, we are finding that this company is very outdated with no online reliable service and people still coming door to door to collect payments and handwriting monthly payments. Just awful to understand and they should be ashamed of themselves.
ANICO Sucks!, December, 2012
This company is arguably the worst to do business with. They're either under staffed or they just don't care. Go elsewhere for competitive rates and better service.
Horrible!, January, 2017
This company will lie to you when buying into a policy. They are always trying to sell life insurance or they get fired. Their workers are dishonest and only back up the company. They have stolen plenty of money from people I know. They should be ashamed of themselves. We the consumers need to put this company out of business!
Would do more research before choosing this busine, May, 2019
I would suggest if you are looking for insurance weather its life or any other type they offer, please do yourself a favor a research some more before signing up for this one, they will try to cheat you out of the policy without giving you full notice , they lapse you out of the policy without letting you know, customer service is the worst of all, I could go on as on but my list would be endless, so please look elsewhere before signing up wth American National Insurance
With it till the end., May, 2016
Have had this insurance for quite a few years and hopefully, my wife and me will have it till we live this world.
Stonewalling Surrender of Policy, October, 2019
It has become painfully apparent that the Tucson office has been doing everything to prevent the processing of our claim. This process has been going on for 3 months and counting. We continually have to call them on the status, and we get excuses like missing email or unreadable fax etc. that the surrender process must be started from the beginning. We had to got to the corporate office to get any traction on this. Stay Away from these clowns. We are filling a complaint with the Arizona Board of Insurance.
Great Company, May, 2013
The company has a great rate and is easy to talk to.
Great comapny very Helpful, September, 2019
I've did some shopping around and American National came out to be the most affordable and had a great agent help explain all my options
a rip off life policy company., February, 2019
my sister had a life policy value at $3,000. paid almost $7,000 with no cash value. was not a paid up policy. cashed policy in, only got a check for, $1,185.00 dollars. this is a rip off. american national, cheating their customers out of their money.
More About American National
American National Insurance has a number of offices located throughout the United States, although their headquarters are still located in Galveston. They are licensed to operate in the entire United States, including Washington D.C., American Samoa and Puerto Rico. The company provides the following types of insurance to businesses of all sizes:
- Health Insurance
- Credit Insurance
- Life Insurance
- Property and Casualty Insurance
Discounts on insurance policies may be available, although it depends on the type of policies and volume of policies purchased. In order to obtain more information on them, an American National Insurance agent must be contacted.
At this time, only certain types of life insurance policies can be purchased online directly through the American National Insurance website. All others must be purchased through an agent or from the specific American National Family of Companies partner that offers it.